Bill is our Service Writer and we keep going back because he takes such good care of us and our Volvo. With proper planning he will get us into a loaner car and get our XC90 back to us quickly. Thank you Bill for being such a great help to our family.

Service Manager Bill is AMAZING to work with. I now live on the West Coast but would bring my car over just to work with him. Exceptional customer service and the knowledge to back it. Thanks Bill!

Our recent Volvo purchase was one of the best experiences that we have had in years. Ian Brown, our salesperson, was most helpful and very professional in all of our discussions and the entire process. He made the real difference in our decision to stay with the Volvo brand. We highly recommend talking with him if you are at all interested in a new vehicle. In addition, the business end of the transaction was virtually the same--efficient and professional. Overall--five stars from us.

Ive worked with John in service for a long time and it always feels like Im talking to a friend. Johns helped me with several vehicles and its been a delightful experience. Hes great at explaining the entire process from diagnosing the issues to all the options available for repairs.The coffee and snack bar is great too. Its very clean and organized.

Leased a 2021 Volvo and traded my 2018 Lexus on Feb 4, 2021. Salesman was amazing and delivered everything that we negotiated. At the end of the month received notification that my Lexus payment was past due. Called Lexus to let them know that the dealership purchased my car but was told that no one from that dealership neither contacted them nor paid the balance of my former car. Tried several times to call the dealership but every time, my call was answered by extensions that had a full voice mail and couldnt leave messages. Finally, spoke to the manager (Jason)that said that he was going to call me back and let me know when the payment to Lexus was made. Needless to say, he never called me back, the payment was never made because as of March 1st, Lexus still considered my payment past due and again, no one from that dealership contacted them with odometer information or just to let them know that Volvo Melbourne now owned my former car.In my opinion, this is a fraudulent way to conduct business, so please beware if you are planning on purchasing or leasing a car from Volvo of Melbourne of my personal experience. Only reason I gave them 2 stars its because Peter Schneider, the salesman that dealt with me, was outstanding.

Call to get a new tire for my Volvo XC90. I was told first appointment was 2 1/2 weeks out. This is unacceptable, considering the cost of the vehicle, told to go to a local tire shop, I only want Volvo to service my vehicle.

Not a real Volvo service department. Bought a Subaru there and have a Volvo. Bought 4 new tires there a month ago for my Volvo. One has a slow leak and another didnt have the dust cap placed back on. Called today, explained the situation (to include it was for my Volvo), and asked to make an appointment. Was told no appointment needed, just come through the quick service lane. Drove 45 minutes, started to pull into the service lane and was quickly redirected by a Subaru technician. Scheduler (I assume) came out, I explained my need, he said they only have 1 Volvo technician and I needed to make an appointment. He also felt a need to clarify the person who told me to use the Subaru-only line wasnt from his department. He left, came back, and said I could hang out to wait for an opening. Weird that when I got my oil changed last month they were eager to sell me 4 new tires, unscheduled, without waiting. I was told when buying a Volvo from a different dealership last year that the Volvo of Melbourne store is really a Subaru store with a reputation for caring only about Subaru. I assume thats true now...or else Subaru technicians arent capable of checking a generic tire issue. I work in customer service. I know how inconvenient people with my situation can be. The best answer is usually to flex to make as painless a customer experience as possible. Especially when the customer tried to follow normal protocol (schedule a appointment). 2 stars because theyve changed my oil in the past and put the filter and cap back on correctly...I hope. Went to Firestone instead and, yes, I have to wait but the customer experience was totally different than Volvo Melbourne. A pleasant experience can certainly make a bad situation easier to manage.

Bill Connelly has given us exceptional service every time for 8+ years. Friendly, professional and always very informative. Our last service we also met Matthias Allgood. What an awesome personality and a pleasure to work with. These two make us feel special and have guaranteed repeat service. They both deserve a raise!

Great experience, no pushy sales . You get what you ask for

Recall experience with the seat belts was very nice. Took 90 mins like they said it would.

Only if i can give this dealership 10 stars i would, let me start with with the service and parts departments, from john in service to i am sorry i cant remember the person in parts but these guys are extremely professional and very professional and caring, listen i am from the west coast of florida which is 3 hours away and these guys took very good care of me, go there you will be in good hands.

Ive purchased from the team at Volvo of Melbourne two times over the past few years. Our Sales Manager, Paul Moxam was extremely professional and really helped us through the transaction. He was great. It is why I buy from this Company and will do so again in the future.

Pretty good. The Volvo cars are great. But service is just ok given my recent experience. Hoping it improves. Ive certainly given them enough chances. Sales, on the other hand, needs some work. Not sure how to explain it but I keep leaving there wondering why I didnt buy. I mean, I love the cars. Something is off.

Wasnt able to buy a vehicle but they did everything they could to help me. Ill be back with more money to put down!

I didn’t feel that the facility took enough precautions given the COVID 19 outbreak. Nobody wore masks, close contact was required to sign documents etc. Nobody explained what special measures (if any) were taken to assure that my car was not contaminated during the repair process. Felt very uneasy.

After passing a sleek new S60 on the road, I decided to look into a new Volvo during my car search. On a national level, Volvo advertised a price and features that I couldnt pass up. Living in Melbourne, of course I contacted my local Volvo dealer for an actual quote, anticipating the price may fluctuate a little. I immediately received a response from Lauren requesting additional info to draw up a quote. After many back and forth emails coming from two different email addresses, I finally had a quote of $100 MORE per month than advertised with the same features and terms. When I asked for an explanation, the only response I received was that the advertised price doesnt include taxes and fees -- a whopping $100 extra a month in taxes and fees! When I asked Lauren to provide me with options to reduce the price (removing premier packages, features, model year, etc.), she responded by asking what monthly lease payment I could afford. I went ahead and gave her my MAX price, which was only $50 per month less than her quote, and she stopped responding to me. I reached out to Wallace Volvo in Stuart (out of curiosity at this point) and they quoted me the EXACT advertised price INCLUDING taxes and fees. Volvo of Melbourne is a rip off. Do yourself a favor and drive a little to save A LOT. I saved $3,500 with Wallace Volvo and the customer service was incredible. Oh, by the way... dont bother contacting the General Manager of Melbourne Volvo. I looked up his contact info to let him know about my experience with Lauren; it turns out they share a last name.

Great people,excellent service

Needed parts and inquiry about road noise. Scheduled service for next week to investigate. Great customer service.

Ian was a fantastic sales man. Made the transaction so smooth and really fast!

I would like to share my wonderful experience I had while purchasing my new 2020 Volvo XC60 from Volvo of Melbourne. I went in to the dealership not knowing much about Volvo I have been purchasing German autos the past five years Audi, bmw, Mercedes. Although those are great vehicles I wanted to try something different. From the minute I walk in I was greeted professionally but not pushy I was very comfortable. I fell in love with an xc60 inscription it had everything I wanted, so we made a fair deal and I was on my way. From the salesperson Jeff to the sales manager Jason and every one else I came in contact with I was treated great. After my purchase I received a call from both Jeff and Jason to make sure I was happy and if I had any questions. I would definitely recommend anyone looking for a luxury vehicle to stop in you won’t be disappointed.

Purchased a vehicle from Volvo Of Melbourne and could not be more pleased with the experience. My salesmen, Ralph, was probably the best Ive dealt with. Very professional and never pushy or played any games. After I purchased the vehicle I made a minor tweak to it that caused an issue. Although it would have been ideal not to have to have dealt with the issue Ralph and his service counter part have gone above and beyond to make sure the issue is remedied while being as painless as possible for me. This dealership truly seems to care and would recommend them to anyone.

My husband made the drive out to Volvo of Melbourne. He spent 45 minutes in the show room checking out the V90. Salesman were seen but none stopped to help with the purchase. Apparently theyre not interested in selling cars. Well try the Orlando dealership.

Purchased a used Subaru Outback. Ben Cameron was excellent to work with. If you are looking for a good deal on a Subaru or Volvo give this dealership a call.

Excellent

Such a pleasure to deal with this dealership. We just moved to Florida and it was time to trade our older S40. We went to Volvo of Melbourne based on a friends recommendation and we were very happy. Painless trade and got more than we thought on the trade and purchased an S60 that we LOVE. We worked with Larry and Lauren and Frank in the finance department. Good people and not pushy.

Outstanding customer service; efficient; appointments are on schedule/minimal wait time; free snacks, WiFi, comfortable waiting area; good communication during the service appointment.

Bought my car there, treated special each time I visit and made comfortable while waiting for servic.

Personnel were friendly and accommodating. Waiting area was neat and clean. I greatly appreciated the added service of cleaning and washing my car.

We purchased a s60 from Volvo of Melbourne in July. 3 of the 4 weeks we owned it its been in the shop. First problem was intieror trim coming apart the day we bought it. They told us to bring it back on Tuesday so we did. We got there and they they said that they made a mistake and there technician was not there and to bring it back on Thursday. No apologies were issued for making us drive 15 miles for nothing per there instruction. Second time it had to be towed because it wouldnt start. It was there for 2 weeks before the issue was even addressed. We then then brought it back yet again because the transmission was slipping. They said that they drove it 43 miles and could not be duplicated yet while it was there the odometer only increased by 2 miles. We were planning on purchasing another Volvo s90 from them but instead bought a Mercedes. Unless the issue is resolved to our satisfaction we will trade the s60 for a BMW or a different Volvo from a different dealer and drive to Wallace Volvo for service. These people are lying crooks who care more about money than there customers. If you are in the market for a Volvo go to Wallace Volvo or Volvo north Miami for sales and services.

We just had a question about a setting and they took their time to sit in r volvo and show us how to work computer settings. So helpful and super nice about it.

Could not make the deal but Paul tried. Havent given up yet.

Guys there made it easy and painless to purchase a new ride. Shot out to Jackson and Renee. Ty guys for all your help!

Very nice place, Repair service a lot cheaper than winter Garden Volvo and if cant be repaired same day, you will have a loaner free, only put the gas you use.

Volvo of Melbourne listed a car on CarGurus. I called, spoke with the general manager, Mark Ogden and was told he would sell me the car. I offered to put a deposit down on it. They took my credit card info but never charged it. That way if someone came in they could sell out from under me. Which he did after I waisted an entire Saturday doing all the financing. I was so disappointed, it made me sick that is the way a general manager does business. Be wear, His word is meaning less.

Lauren was the best. When I requested a quote online, Lauren contacted me immediately. She was able to get me the exact car I wanted. She got it from an out of state dealer and had it delivered in five days. My local Orlando dealer did not seem interested in helping me. The price for the car was very competitive and was able to get me a great deal on my financing. I would highly recommend Lauren for anyone buying a new volvo in the state of Florida. .

Purchased a brand new Volvo from this dealership thinking I was dealing with a respectable honest Volvo dealership . Do not let the Volvo ( which I thought had integrity ) but apparently anyone can own a Volvo dealship . This is a used car lot and this is how they treat you. I was misinformed and lied to several times about the vehicle they sold me . Instead of being honest and saying this car did not have certain features and show me other cars on the lot that had the package that I wanted they just lied to me sold me a car that didn’t have features we wanted and when I found out my car did not have what they said it had they gave me the run around saying they needed to speak to the General ma Agee and the general manager was never there . I called repeatedly and this is how they treated me . Very disappointed that Volvo lets a establishment like this carry their name. GO ELSEWHERE DO NOT DO BUSINESS WIRH THESE DISHONEST DEALERSHIP

Sales not pushy. Kind and understanding.Service excellent. Best service manager and all, including tech, the best in Brevard County.25 years with this group of folks.

They listened to what I was looking for, they worked with us quickly to figure out if the finances made sense, and due to some timing and availability issues for us, they delivered the car earlier than was originally expected. They even offered to deliver the car to our house and we live 40 miles from the dealership! Now that is service!

The people who helped us were very helpful and friendly. Got a great deal with the car. Thanks

Nice RidesGreat service

I bought my car there recently and I had to bring it back service department was wonderful however when I call the salesperson initially to tell them I was having a problem I got no response no response from the finance department or my salesman big disappointment

I WILL NEVER RETURN TO THIS DEALERSHIP!!On January 31, 2018 I purchased a new 2018 XC-90. I received a WE OWE from the Dealers Finance Manager (ALEX) that I would receive $3,996.56 after the Volvo was funded. The check they sent was for $3,359.90. I assumed it was a clerical error, so I called the Dealership. Over the past week I have left Alex 3 voicemails, each time after the receptionist who answered advised Alex was in fact working that day. Crickets!Frustrated, today I called my Salesperson (KATIE) and told her I would hold until I could speak with Alex or the Dealerships General Manager. She advised they were both busy...so I then asked for Volvos Corporate number and she told me she did not have it available, however I could Google it same as her! So I did - and filed a complaint.While I truly love the VOLVO product, the lack of professionalism and customer service after the sale at this dealership has assured I will make the trip to Wallace Volvo in Stuart in the future.

I had a 2000 s-40 i was selling and the key was stuck in the ignition. On its face, this appears to be a simple problem, but think again. Bill Connelly, Service Advisor, for very little money, fixed my problem. Other mechanics could not figure it out. Thank you! 5 stars, highly recommended. Russ Williams

Very good and attentive people. No real pressure to buy now. Everything explained well.

I found that the service was great Sumit was eger to help meet requests

We had the pleasure of working with Lauren Sundquist from internet sales when we first inquired about a Volvo S60. Lauren worked tirelessly to give us the best deal and even agreed to hold the car for us through Christmas weekend. Since Lauren was scheduled to be out of town for the holidays, she arranged to have Larry Conrad work with us in her absence. When we showed up that Monday to pick up the car, we had your eyes on a more expensive vehicle. Larry also worked very hard to get us the best deal on our preferred vehicle in Lauren’s absence. Because of Lauren’s and Larry’s dedication to top notch customer service, this is the best car buying experience we ever had. Both of them deserve 5 stars for their outstanding service and we’d give them more stars if we could. Thank you Volvo of Melbourne for having such wonderful staffs and we will definitely come back here for our next vehicle as well as service.

Great experience and customer service

Kevin took care of me when I was looking to purchase a used vehicle from the lot. Professional environment and low pressure. I purchased and traded in a car and couldnt be happier with the process. Thanks again Kevin.

Stay away from the service department. Ive had my car 3 times for the same problem and its still not fixed. They dont guarantee their work and Im out thousands of dollars with a broken convertible top. Today they had the nerve to tell me I needed new $58 wiper blades when I just replaced them last week (for $17.99 btw.) Guess they got sloppy and just didnt actually check. Who knows what other bogus charges Ive paid to them over the years.

Ralph Wolfe went above and beyond in helping us find our new Volvo.

Awesomeness, ask for Rick waldo best car experience ever

I went with my fiance to buy a 2014 S60 advertised online NEW for $34,000. When we arrived, we found over 4,400 miles on the DEMO car (advertised as NEW), and we were told the listed price was a mistake and the real price was over $38,000. We felt this bait-and-switch tactic was shady AT BEST (not to mention probably illegal), so we left that day out of principle. Days pass, and my fiance was able to negotiate online with salesperson Lauren, who suggested she could get the GM to agree to a price of $35,565. Still not the original $34,000, but we decided to go back and see if we could get them down closer to the advertised price [Heres a sidetone: Lauren was the one who put the 4,400 miles on the NEW car we wanted to buy. The GM lets her drive it to work (or drives her to work) from New Smyrna every day. Her iPod was even stored in the cars computer.] We got there, and after rounds of negotiation and talking in circles with salesperson Larry, they agreed to sell us the car for $35,815. Again, not the first price OR the second price which was advertised online. Also, the dealer fee jumped from $699 to over $950 with the new price. Again, we were put off by the dishonesty. We decided to leave, but not before having Larry print out a quote for $35,815. We kept this as proof. So, days pass and Larry finally text messaged us saying You can have either model S60 for $35,815…. So, they wore us down and we ultimately decided to go in and buy it for $35,815. Right? WRONG… We got there and the NEW price was $36,815. They wouldnt budge or acknowledge the material fact that they quoted us a price that was $1000 less. Moral of the story: AVOID THIS PLACE. We should have known what we were in for when Larry himself referred to the dealership as dysfunctional within the first 5 minutes of meeting him.

Barbara and Rene are awesome to deal with. Great experience!

I must confess, I have been a customer of this place for 23 years. I had a Saturn SL2, then a Saturn Vue, then a Volvo XC60 and now we have a Subaru Imprezza in my family. All because of the wonderful service department. I have been dealing with Howie and Greg for all of my 23 years and these 2 guys are your dealership....Service has always been spot on very reasonable. I have sent many new customers your way and will continue to do so. You do need better parking but you seem to be very busy. No wonder its because of your excellent business model. Thank You So much for all your years of servicing my transportation needs.

Very accommodateing.

Best buying experience Ive ever had at a franchise dealership. I have purchased a lot of cars over the years - 30 to be exact. And if I could find a private seller a would avoid going to a dealer. But not after dealing with these guys - friendly, honest, polite and knowledgable. No pressure, no parking lot vultures. Four weeks now Ive been scouring the internet and visiting dealers in the search for a clean pre-owned XC70. From Tampa to Miami and one disappointment after another. Cars that were filthy dirty and stunk; sales people with zero product knowledge, buying orders with ridiculous made up fees.But once I spoke with Mark on the phone I knew I had found someplace that was different. He worked with me over the phone, knowing that it was an 80 mile drive and personally inspecting the car so as to assure me that the car I was interested in was clean and well cared for.We worked a deal and my wife and I drove there today. The car exceeded our expectations as did every person we dealt with at the dealership. Cory was our sales associate and possessed more product knowledge than the previous ten salespeople I had encountered elsewhere.I drove my new 2013 XC70 home this afternoon and my next door neighbor demanded to know where I found this car. Needless to say I am extremely pleased and would highly recommend this dealership.If this all sounds a bit over the top its probably because I have an extreme loathing for most car dealers, especially Florida car dealers. But Melbourne Volvo is different - these guys are fantastic.

This review is directed to the service department. I had my XC60 Volvo in for repair.... it was ridiculous how I never got a call from the service department, but I had to call to get a status and most of the time it was a uhhhh let me check and call you back... Then for over 2 hours I tired to get through on the phone to get a ride and no one answered the phone! A lie as on their website is they state they will give a loaner if your car is there overnight. The excuse given was Subaru handles the loaners and their airbag recall has taken all loaners avalible. I asked for a volvo loaner not a subaru! I mean you are Volvo, you should act like it rather than names I rather not say on a public forum.I will definately go to Orlando for regular service now. Seems like these folks dont want to take care of customers.

I just bought a 2016 XC 90 Inscription model. They are extremely hard to find... as they pretty much sell before they get off the boat from Sweden.I have owned many luxury cars (Lexus, Mercedes, Equus), but never a Volvo.Volvo of Melbourne was the best Volvo dealership that i found (I live in Orlando). They were more helpful, better priced, and more willing to accommodate my needs.The buying process was not easy (having to deal with buying a vehicle unseen, that is in transit from Sweden to FLA!), but they treated me better than the other several Volvo dealerships i was in contact with.So i have only had my Volvo XC 90 for 1 day, so i can not speak about reliability, warranties, etc. But as for the buying process - they did better than a bunch of other Volvo dealers. SO i would certainly recommend them.Now we are thinking about trading in my wifes mid-size SUV for a new XC 60.

First of all, I really love my Volvo. I got my S40 when it was a couple years old in 2010 and it’s my favorite car I’ve ever driven. I bought it at Volvo of Melbourne, never had a problem, and – until recently – planned to return there in the next couple of years for an S60. Unfortunately, I’ve had to change that plan after my recent experience.About a month and a half ago, the trunk suddenly stopped opening. I could open it mechanically using the emergency latch inside the trunk, but electronically, nothing. I took my car to my usual mechanic (who will get a glowing review because they’re always honest which is apparently unusual), and they said they thought it was something the dealership may need to look at to get the right parts. I made an appointment with Volvo of Melbourne the next week. After performing their (pricy) diagnostics, the dealership mechanics said my car needed a new trunk latch. They said parts and labor would come to about $320. I agreed to have them order the latch and made an appointment to have it replaced.Two weeks later, I brought my car in to have the latch replaced. After several hours, the mechanics said the latch did not work and something more was wrong. I was confused by this, since they presumably tested the issue before determining it was the latch in the first place. They said they would need to look at the car for several days during the week, and sent me home with a new S60 as a loaner. I got a call several days later that the trunk was not opening because the CEM (main part of the computer) needed to be replaced for $1000. Being a woman, I’ve learned not to trust these kind of estimates from car places, so I called my dad for a second opinion. My dad thought this sounded unusual, and called to discuss the issue with the mechanic. The mechanic told my dad that the trunk may not work because the whole computer was dying, which could cause my car to stop running at any point which would be UNSAFE. This was obviously concerning to me, and I was afraid I would have to spend the $1000 just over my trunk.Luckily, everyone else intervened and said this sounded crazy. A friend tested the electricity up to the latch with normal results and determined the problem was just the latch. I ended up ordering a new latch online for $150. My brother installed the latch and fixed a wire that was causing intermittent results, all in an hour.My car is running beautifully, and the trunk wire and trunk latch were the entire problem. I’m back to enjoying my S40 and will still be able to take a vacation this year, but now I’m planning to get a car that more people can easily work on, since I know that the Volvo dealership really can’t be trusted. While I’d love to have an S60, I will continue to look at the new Buicks and hope that Volvo of Melbourne decides against robbing other people with normal car problems.

Got an excellent deal.

Great place

This is our first venture and already like it.

Very unprofessional, sales people playing in cars. They were locking each other in The trunk of a car on the sales floor. Reps were very unprofessional, they dont even call to say weather or not you were approved. You have to keep bugging them, finance runs your credit more than they say they are going to.

1st Class from beginning to end

I was calling seeking information, so I called this particular dealership, which seemed closer than others.Based on my conversation on the phone with their sales department, I think Ill drive the extra couple of miles to get my service done.

$x,000 higher in price and disintegrated service; My advice drive a few mile, another dealer won my business... Thanks for the other reviews

Bought a xc90 and it was wonderful

Cars not in stock I want.

Buyer beware. The story is way too long to tell but in the end they got over $10,000 to repair my automobile, it then broke down and they did nothing to help us. The car still sits in our yard over a year now. I leave it there as a reminder of what people can do to people.

Do not bring for service!!!! The tire alignment machine is off. They will blame it on the tire manufacturer.

I just dont recommend it

Great place

Average