Thanks to Prestige Volkswagen we were able to trade in the wife’s SUV for a VW Passat, we want to thank Lindsey and Our salesman Steven for getting us in and out with no issues and the wife got the exact car she wanted so we’re all happy with the awesome staff at Prestige VW in Melbourne FL!

I would like to give a huge shout out to Steven. He was incredibly helpful, an absolute delight and made my car buying experience such a breeze. I drove 2.5 hours to get my dream car (2019 Beetle). Steven had everything ready so that it could be a quick and smooth process. He even snapped a great picture. Thank you so much!

The staff here are awesome. Go see Jimmy if youre looking for a new vehicle.

I drive two hours out of my way to service my 2020 atlas cross sport r line here. I always ask for Lewis in the service department, he is the man. Very thorough about the service being done and what is coming up. He even took some scuffs out and washed the car for me multiple times free of charge. The staff here is very pro, hardly no wait upon pulling up. Accurate estimates of time to complete the job. I have been to a couple other VW service teams in south Florida, and did not get the love and attention I did with Lewis at Prestige VW. I will always take my car for service here.

Good looking store and exceptional people working there. Purchased my 2021 WV Passat with the help of Anthony M. from the sales department, while a young man in training was shadowing him. No pushing or pulling; Anthony showed to me all the options and respective costs without trying to steer me one way or the other regarding my final decision. Very happy with the car I got. Will definitely return to Prestige VW in the future.

The service department is amazing! I feel like they genuinely care and they did their best to help me out, going above and beyond to get my car back on the road.

I and my husband Jack have been working closely with an absolutely superb representative from the Melbourne, Florida Volkswagen dealership to resolve several mechanical issues with our 2013 Passat. His name is Mister Lewis Russo and we could not be more pleased with Lewis Professionalism, his Knowledge of our 2013 Passat, and his Outstanding Customer Service Skills, Lewis has truly gone above-and-beyond what anyone would normally expect when working to have their automobile serviced. So, Kudos to Mister Lewis Russo for a Job-Extremely-Well-Done !

Prestige VW service did a great job.servicing my car. They were courteous and honest to deal with. Highly recommended.

As 15 September 2021 Reference 2002 Volkswagen Eurovan. Took the vehicle to Prestige Volkswagen for overall inspection and replacement of oil, filter and spark plugs. Also, to drive the vehicle for any issues with automatic transmission having recently purchased the vehicle. Requested parts and labor estimate. Florida Statue 559.905 mandates customer may request expected or anticipated estimate of repairs if over $100.00. Request was done, but Prestige did not comply. The bill for the above maintenance was $462.00. Several mechanics indicated very few of the Eurovans being serviced and few, if any mechanics had any experience on these vehicles. Yet, service indicated they were had competent and trained mechanics with knowledge of these vehicles. Had the truth been know, the vehicle would of been taken to another repair, inspection facility. In the course of the conversation, untruths, misconception bordering on intentional misrepresentations occurred. Unless your vehicle is relatively new or on warranty, recommend taking to another repair facility to assure the service department has the experience and competence to complete the inspection, routine maintenance or repair. Always request written estimate of repairs or other RH, Lieutenant Colonel, US ArmyAs: 29 September 2021 On this date, I took the Eurovan into an independent mechanic because of noise from front right wheel. It was discovered the mechanic who placed the new tires with rims did not tighten the lug nuts on the front right wheel. They were loose. This is very dangerous and a proof source to the very poor service at Prestige Volkswagen in Melbourne, Florida. (This comments contained herein are true and correct) RH/Lieutenant Colonel, US Army

I had the pleasure of working with Jim, who called me after getting the exact trim of ID.4 that I was looking for in a time where they are particularly hard to come by. The transaction was straightforward with no gimmicks or hidden fees - cant say the same about other VW dealers. What sets Jim apart is that he sat with me for nearly an hour after the sale to explain each feature of the car and customize it to my preferences. He wanted to make sure I knew everything before I left the lot! Thanks to the Prestige team - contact Jim it youre interested in an ID.4, he knows it all!!!

Great service, positive environment. I go for vehicle service and each time I have gone Kathy is so helpful and friendly. I will definitely be back for all my service on my VW.

Ruben is an outstanding salesman. He is very knowledgeable on the entire Volkswagen lineup.. The whole experience was very relaxing and there wasnt any pressure at all. There are many perks that you get when you purchase from Prestige Volkswagen, I would highly recommend them and especially Ruben Fernandez..

Service department here is good. Lewis Russo is the best advisor they have and is extremely personable guy. Highly recommend always dealing with him. I cannot stress enough how easy it is working with him. The other staff like Renee and Heather in the service department are also great and very helpful.

Service department is super nice and I truly trust that they are inspecting my vehicle fully and truthfully. Lewis has been super helpful and has great communication through the process.Next time I am in need of a new car purchase, I will be coming here.👏

This was my first visit to this dealership. Everyone was professional and work was completed on time as discussed. Waiting room was excellent. The issues I have are twofold. 1. - Was coming in for a simple oil change that I had a coupon for 59.95 where the regular price was $89.95 and they still charged me $72.05. Tax was only 4.72 of that. They also had a shop supplies charge of 7.38 and a charge for a screw 2.24 ??? This is for a routine oil change. This was my wifes car. When I take my car for maintenance to another dealer they take me to me car. Here they just point and say your car is over there. Bottom line is I can not trust this dealership.

Steven is the best salesman here!! He was very honest and helpful, and made my experience so much better. Other dealerships pull you through ropes, but this one is very good at getting you the best price possible for what you want. I recommend coming here, and I would definitely ask for Steven !!

My kids and I drove to this dealership to see a real life version of the electric car we bought online and Anthony treated us with patience, respect and kindness even though we weren’t buying a car there. He was very informative and I will definitely be choosing prestige Volkswagen for my service needs.

Great customer service! (Lewis was great!!)Attentive to clientele and products.Swift maintenance Servicing.

I took my car in today for an oil change. When I got back into my car the USBC to lightening charge cable for my iPhone that plugs into the car was gone while the charging cable for my husbands google pixel was still there. I have searched the car and it is not in any compartments or the trunk. The detail manager offered to replace it, but bottom line there is someone in the service or detail department that is stealing stuff out of cars. So I would recommend taking everything out of your car that you don’t want to go “missing.”

I would absolutely recommend this dealership to anyone in the area with a Volkswagen! The customer service me and my wife received was nothing less than superb. Heather was extremely professional, kind, and went above and beyond to make sure we left satisfied. Thank you again, Heather! You provided us with some of the best service we’ve ever had at a dealership. We will 100% be returning.

Awesome place to find your next car. Super non pushy sales staff with very fast and relaxed closingsYou will LOVE how they do business.

Lewis was great very knowledgeable and the service was great.

Heather K is very responsive and dedicated to customer satisfaction. That made the service visit a great experience. Thanks

Heather and the girl in the office across from her are tops in customer service!! I live in South Florida and came in for minor emergency. Their kindness and efficiency are much appreciated. Thank you

Our sales rep Ruben was awesome and made us feel comfortable and happy with our purchase we love our new Tiguan!!! Thank you!!!

Great service and communication, on a vehicle that needed warranty work and some annual servicing, that i had to defer due to covid.Anyways, i will consider buying a new VW here if and when that day comes. Thanks Prestige!

It has come to my attention that I DID Leave out one thing THAT IS. A very important point. I recieved a refund right on the spot. I really appreciated. This. And. I wanted to add that point in writing to my review.

The service staff were very attentive and personable. They provided the right amount of personal attention and communication even though it was very busy that day. Car was serviced quickly and efficiently.

Jeff Ridgeway was a wonderful salesman. He didnt play games when it came to buying a car

Parts guy was nice and helpful. The service ladies act like youre bothering them to be there. Walking out to check car and explain whats going on and you get completely ignored.How hard is it to say got it? Show some acknowledgement?They always seem to have an attitude. Heather in particular.I wish there was another dealership nearby.

Worst service department ever I came in for a oil change and the mechanic didn’t put the engine cover the right way and the next day the cover was dragging under my car and I went back so they could fix the damage that there mechanic make and the service advisor Kathy Murphy they the mechanic say it wasn’t his fault ( off course he will say that ) I am sorry there nothing we can do they blame me for their mistake the only mistake I made was bringing my car to this scam artist place now a have to pay triple what I pay for a oil change that wasn’t cheap 129$ but it ok my karma will be that this review reach 5 or 6 people and change the mind and go to another place to get their service done stay away from this place it you love you car and your wallet

Thank you Heather and Prestige Volkswagen for your OUTSTANDING Customer Service!!!I came in to have a low tire warning light looked at and to have a battery replaced in one of our key faubs.I waited for about 30 minutes .....Heather came to the waiting area to get me saying my car was ready .... When I asked her how much I owed them, she said its all taken care of, No Charge!So I go out to my car and to my complete surprise, my car was cleaned inside and out!Now .... Thats what I call CUSTOMER SERVICE!!!

Great service department. Lewis did an amazing job as always!! Not bad on the eyes also!

One of the worse service departments I have had to deal with. Plan to wait for hours, no call follow-up, unplanned and unexplained expenses. They will hold you hostage!This service department alone has set the tone for VW and my desire to never own one again. Best of luck for anyone willing to risk this.To answer the feedback from the owner below. Yes that is correct. No one called or informed me that they have been sitting there for the past 6 months.I quivered at thought of stopping there to pick up my parts but finally did so. Met another customer at the counter as he is leaving shakes his head at me and says good luck, thats a mess. Thankfully they had my parts available and the only words spoken were, I have parts for and my name...

Had a great, easy, low pressure experience purchasing a car with Jim Buffaloe. Cannot recommend him enough.

I bought a part and tried to put it on my car, but it didnt fit. When I tried to return it, they wouldnt take it back because it showed signs of use. It was not damaged or broken.

I purchased my Jetta from Prestige VW in 2016. It has been a positive experience. The other day, I needed lots of service. A couple sensors went out, my front left tire had exploded and I also required some regular maintenance. Lewis had been my agent and was great. He helped me find out exactly what maintenance I needed. My extended warranty wasnt listed under my account, so I found the docs, provided them to Lewis and he got my claim approved. Lewis went above and beyond. I am super grateful. Thank you to the whole Prestige VW team.

Got a Jetta for my wife, the car was ready paperwork ready in an out in less than an hour. Thank you Terry, Anthony and Alicia. Pleasure doing business with you.

They do a comprehensive check of my car and wash it when done!

My VW GTi was burning a quart of oil every 2 weeks. took it in to VW of Melbourne and they claimed it was the upper seals and it would cost $3500.00 to fix. I accepted there diagnoses and paid to have this done.One month after having this work done I rechecked the oil and noticed I was down over 2 quarts. I refilled and drove another week and rechecked oil, it was down another quart. Took it back to VW and had them check it out. They did and told me that the valves are bad and to rebuild the cost would run $3500 to $4500. Obviously the problem never was the seals and they wont work with me for their misdiagnoses.The service rep. (Wesley) proposed to have me drive vehicle for a number of months and they would check oil every 3000 miles. After 3 - 4 checks they would send a report to VW headquaters to find out if this is normal oil loss for a VW thats 8 years old. Never did here back from Wesley on what VW headquarters determined. Nevertheless, no vehicle should go through a quart of oil every 2 weeks and if VW says thats normal, then I would advise never to own a VW.

I’m done with getting repairs done here. First estimate was for $840. After checking with two local mechanics, the same work could be done for $450 and $525. Prestige best offer was $686. They’re not even in the ballpark when it comes to non-warranty repair, and they’ll charge you $149 just for diagnostics in order to discourage you from going somewhere else.

Arrived with full intention to purchase with a pre approved loan from bank. Told sales and finance associates I did not need or want to finance through the dealer. With complete disregard to customer wishes (and attempt to make a quick sale late on a Saturday evening), dealer ran another credit application in order to have the customer finance with dealer for benefit purposes. Very poor and dishonest way of doing business resulting in a loss of sale, customer, and any future references.

Made an appointment to get tire locknut removed from tires. Being a 2003, they may not have a key. Lewis Russo went above and beyond for me. Even with it being a small repair, Lewis treated me like a VIP. Even washed my car. Thank you.

The actual work was fine, but waiting 2 hrs for an oil change, tire rotation, and replace wipers is crazy. Especially when you have an appointment and show up on time. I also had to go up to the service desk and ask if my car was ready, even though I told them I would be waiting. When I went up to the service desk, no one was there, so I asked the girl sitting across from the service counter, who told me she could not check on my vehicle and that they would be back soon. Once they came back I asked if the car was ready and he said it was. Which makes me wonder how long it had been ready for? Did they forget I was waiting there? Either way I was definitely underwhelmed with my experience.

Jeff is a Super patient salesman. He went above & beyond helping me find a pre-owned VW. He loves his VWs,as I do. & the service department have been very helpful as well. Love my warranty!

Ive purchased 2 vehicles from here. Jeff took excellent care of us both times. Im also extremely impressed with the service department.

Best customer service experience from Heather and Aaron! Heather was great at communicating the problem and getting it done quickly! Aaron dropped me off and picked me back up, thanks for taking care of us! I will be doing all of my service work here!

Fast and safe check in. Service person comes out to your vehicle instead of checking in at the service desk. All employees are wearing a mask. Waiting area seating is at least 6 apart.

Over priced garbage that doesn’t hold value! Their staff is rude! Save your time and don’t go there!!!

Courteous staff spacious waiting area, mask and sanitation available.

Dealership advertises promotions that do not exist. I went in and test drove an Atlas, looked at promos online. The VIN number in the ad was for the exact model I drove, said $389/month for a lease and 0% for 72 months as well for purchasing. The salesperson then quotes me a lease around $650 and a purchase of around $665. There were dealer incentives advertised off the price of the vehicle and they didn’t really have a reason for why the price was so different. He said the lease was for another trim level even though the ad matched the VIN of the car I drove. It is absolutely ridiculous and false advertising. I would never buy a car here for fear they were ripping me off. Salesperson was nice but the advertising is just to get you in the door. Not a great way to do business.

I received excellent service, not only when I dropped my VW off and was driven home by your shuttle service but also when I was notified by phone when it was ready and I picked my VW up from your service advisor, Heather. It was a wonderful experience to actually have a company treat a customer with professional pride in their work. I very much appreciate Prestige VW for that.

From the time you call the dealership for an appointment to the time you walk through the doors. The customer service is hands down wonderful. They always take good care of my car. When I decide in the future to upgrade my Passat, which I totally love, it will be with this dealership! Thanks for being awesome and treating me kind.

Great place to buy a car. Not the typical used car salesman!

Pleasant CSRs, but most were either not wearing a mask or wearing it improperly. I was very unhappy to see that.

Had to share the Wonderful experience at Prestige VW. Had an issue with our radio and Wes and his Service team repaired quickly. Couldnt ask for Better Service. Thanks Wes!!

Horrible service department the entire place disrespectful most with out masks no respect shame on this establishment. If I could I would give this new vehicle back that I bought 3 months ago already with a recall. the customer service in the service was the worst I have ever experienced. I only wish I had done a little more homework on this establishment like read the reviews it would have made a big difference in my purchase.

I recently purchased a VW Arteon at Prestige VW, Jim Buffaloe was very helpful every step of the way.He made buying a new car simple, he explained all my options upfront!His honest and not at all pushy approach was refreshing!I would definitely recommend Prestige and Jim if you need a vehicle!!

Walked in, immediately met by Jeff Ridgeway. He was not pushy, assisted when I had questions. I found what I was looking for in less than an hour, had been to other dealers before. We came to a mutually agreed upon price, closed the deal and drove away in a matter of hours. Excellent employees there, very helpful.

Great, easy, quick purchaseThank you

Great hospitality for both sales visit and service visit. Good pricing too and friendly staff.

Prestige Volkswagen is a great place to buy a car!!! I bought a car from them, it was the easiest experience! Since then it’s been great. I also recently had my car in for service and they have gave me honest answers, and honest prices. Plus when I needed to get somewhere, they’d take me and pick me up, while my car was being serviced! The customer service at Prestige Volkswagen is definitely 5 stars!

West is the Best!!! I will always take my Queen Bug for all needed service to Prestige VW Only!!! Thank you for always taking excellent care of me and my car every time I bring it in! The Service is EXCELLENT!!! Thank you West!!Warm Regards,Ms. Elaine Harris

Terrible service, we bought Continental tires on Oct 2019, and on Oct 2020 we discovered a bump on 1 of the tires just 1 year after. The total amount of miles driven were only 8,157 they made us buy the tire again. And to make it worst on the new invoice they wrote 2 notes saying we hit a pothole. This is a lie because it didn’t happen and we didn’t say it. Unfortunately we read this note after we were back at home. We are claiming to the manufacturer to see what they say.

I had a recent experience with Prestige that renewed my faith in their willingness to work with their customers and resolve problems. After a series of unfortunate events and with the guidance of their General Manager, their staff (including Cheryl and Wesley in Service and Joe in Sales) and I were able to work through a truly messed up situation involving a severely leaking sunroof on my 2019 Tiguan. Many thanks to Mr. Dobbs and crew – and Volkswagen - for working together from the beginning on this and seeing it through to a good result. I would definitely recommend Prestige Volkswagen over any other VW dealership I have ever dealt with. Thank you.

After a bumpy start at check-in I want to thank my technician, William, for his knowledge, courtesy and professionalism. He went out of his way to assist me and I left the dealership confident that my Atlas was in very capable hands. Thank you William for your outstanding work ethic.

Heather in service is the bomb. I am concerned with my past though. The check engine light keeps coming on. I am tired of being at the service dept. This much. I want the problem fixed, its always a sensor and anywhere from a day to 3 weeks its back on again. Feels like the recall that was performed did not fix anything but create this check engine problem. Come on VW get it right before my warranty is up please. A big thank you to Heather for being so kind.

Anthony was very polite and straight forward. Didnt waste my time

Great professional service. Employees are courteous and thoughtful. Flavored coffee and pastries are offered for your convenience while waiting. And to top things off, a free car wash is included.

We were very satisfied with your service. Thank you Heather from Service Dept. :)

Jeff was very pleasant, not pushy. Very knowledgeable about the product and loves his VWs. Ask for him when visiting.

Very satisfied with service department

Jeff Ridgeway ~ AWESOME service... Thankyou to the whole VW team!Happy repeat customers 🚗

Best customer service I have e er received in any auto dealership

I honestly would leave 0 stars if I could. My service person, Wesley, told me that VW wouldnt get to my car until the next day which I understood, they were busy and I could wait. I told my boyfriend and my father that I had left my car for a diagnosis and when he heard the fee of $150 they both shared sentiments of you call them right now and get your car back. That price is absolute insanity! I called right about 30 minutes after I left my car, spoke to a women who I asked if I could come get my car since they wouldnt have touched it yet. She was very nice and said of course! I was put on hold for about 10 minutes. After that time, Wesley came back to say whoops!! they got to my car so I would be out of luck about coming to get it and not paying the fee. If you ask me, they used my 10 minute hold time to look at my car just so they could charge me the diagnosis fee. If it was already done, why didnt they call ME? Why did I have to call them? And what happened to not getting to it until tomorrow? Seems SUPER shady and slimey to me and everyone else Ive told about this. Wesley told me on the phone the diagnosis was a problem with a part in the right FRONT of my car. I get there and they dont ask me to pay 150$, they ask me to pay 170$!! For taxes which I get, but also for disposal fees for topping up my fluids WHICH I DIDNT ASK FOR! Then, I got my paper work from them. The diagnosis page prepared by the tech says the broken part is for the right REAR not the front in direct contrast to what Wesley said. Furthermore, there are other papers in the stack that say FRONT. So I paid $170, not $150, for a diagnosis that didnt actually diagnose anything! Just caused me frustration, wasted my time, and took $170 from the bank account of a poor grad student. In reality, I shouldve paid 0$ since they SHOULDNT have touched my car at all in that time. ALSO, they quoted me $420 to fix my car when another local shop quoted me less than half the price. Again, in my opinion, very shady and very slimey. Run far and run fast.

Great selection of new and used models with knowledgeable sales staff who arent high pressure. Fair pricing and service after the sale. Wonderful service department with a comfortable waiting area and friendly staff.

This place was amazing and made the car buying experience what it should be, stress free, efficient amd most of all honest. I spoke with 3 other dealerships in the central Florida area before finding this one and spoke to Lindsey and Jim over email, they were communicative, fast and flexible. After the 3 bad experiences I had I still showed up nervous the deal they presented would change or be false info to get me in and it wasnt. Everything had been laid out honestly and there were no surprises. Unbelievably positive experience.

Just traded in my Tiguan on a new Jetta. I couldn’t have asked for a more pleasant, easy experience. The sales staff and finance department go above and beyond. I worked with Scott, who was incredibly helpful and made the entire process an enjoyable one. Highly recommend this dealer and Scott the salesman!

Frank, the service manager took care of my car immediately. My husband and I walked around looking at new cars. Then we waited in their waiting room which now has baked goodies to go with the hot chocolate and different flavored coffee. Time went very fast. I got my car back and washed and out in what seemed to be a very short time.

Best experience at a dealership! Great customer service and a really fast and easy process. All of my questions and concerns were taken care immediately! I will definitely be back again in the future!

Really pleasant service experience starting with Chris who greeted is with a smile and was totally efficient with our check in. The waiting area is super comfy with a selection of drinks and pastries from the awesome local bakery Love Bugs. The service went super fast and Chris went out of his way to make sure I understood what was done. Great and wont hesitate to use again.

Went in for service for my vehicle and couldn’t be more satisfied with my visit. The atmosphere was very inviting and every one was very friendly and eager to help. All of my concerns were taken care of swiftly. Best dealership in town!

What a wonderful experience! Everyone was so friendly and I never felt pressured.I would recommend Scott Beaupre to anyone looking for a car. He even followed up the next day to see how Im liking my new car. Great costumer service!

Always so courteous! They are genuinely helpful and informative. They dont try to oversell products, like pushing me to buy new tires before its time. Everyone is always quick to inform me of when the next service special will be for reduced prices. I like to walk around and look at new cars on the lot, and the salesmen are always happy to talk about new features, but arent pushy about buying something new. Overall wonderful place with wonderful service!

They have amazing customer service! Especially Heather she is amazing and helped me so much by explaining exactly what the problem with my car! I will always be a customer there because of her amazing work ethic!!!

I have leased 3 cars from this dealership. The manager, Terry, is as honest as they come and hell tell you like it is which I appreciate. The product is good too. Service is top grade and the garage is the cleanest Ive seen at a dealer. I gave 4 stars ONLY because, despite their efforts, there is no pick up service that Im aware of and they often are without a loaner. Otherwise, no complaints whatsoever.

I brought my Volkswagen Eos in for its 30000 mile service. When I bought the car I purchased the warranty and bumper to bumper protection. I was notified by the service representative that the certain things needed to be done and gave me a quote for how much it would cost. I advised him that I had bought Total warranty & Service at the time of purchase, and did not think that there should be any charge for this. He went back with his staff and researched the problem and found out that it indeed was to be covered. It seems that the policy sold by the warranty company was not as it was represented to the dealership. I am happy to report that the dealership itself is making good on it. Seldom do I go to a dealership like this for service, run into a problem, and have the people look into the problem, own up to it, and take care of my service. This is the mark of a great company and a great local Volkswagen dealership. Kudos.

Gotta shoot for the top stars, as far a as vehicle service with you guys. The guidance and direction given by Bill Tiller thru Wesley was head and shoulders above in all categories. I had explained the intermittent, really strange, info-tainment symptoms to Bill and he indicated that he was going to follow up with it to a higher level. It was only a handful of days ago, but wondering if anything came of it. Again, Bill is a valued employee of yours.

Good clean dealership, the staff is awesome.

A HUGE thank you to Terry for making purchasing a vehicle a great experience! This is the second time we have bought from Prestige VW and we don’t have one complaint!!! Awesome product line, and outstanding customer service! Thank you Prestige.

I had the pleasure to meet and have Frank Silva coordinate service on my 2016 Golf-R this past Thursday. Frank was very courteous, listened closely to address my needs and made the service visit pleasurable. Customer satisfaction is an area that not too many people, or businesses, spend sufficient time in addressing even though the impact is tremendous. It is clear that it is a priority here. I hope that moving forward I do not have many service issues with my car but, if I do, I look forward to working with Frank and the Service team again.

Great place Great people Great prices

Service is prompt. Service advisors are very courteous.

Had a terrific experience with the service supervisor Frank! He really cared if we were taken care of and fought with the warranty service on our behalf! Would recommend going to him if you are in need of a car-will be honest and upfront with you with out trying to pull any punches!

Frank Silva and the service team really did a great job and the customer service was outstanding. Very professional but also personable which makes you confident with the job that they do. The staff are very friendly and always welcoming. Anytime I need anything they are always happy and eager to help. I would highly recommend Frank and Prestige VW to anyone who needs a service or is looking for a new car.

Had an appointment at 11 AM, the gentlemen in the front desk had me waiting for 3 hours. I reached out to him because that was the estimated time, and for my surprise they didnt touch the car because they were busy with other vehicles, and his immediate solution was to just reschedule like if I have their time. I believe that VW staff needs to understand that customers are what have them employed. Customers time is important, if something is not working as promise, reach out and communicate to the customer.

Heather was great service advisor. Listens and is customer aware. She handled my wifes VW sports waggon 50K mile service a few weeks before my service and that went well. Its okay to sell a car, but after that its customer service that takes over.

If you are going to buy a car here, you need to ask for Tom. He is amazing! He does his best to get the best deal for you when buying a car. We have bought several cars from him.

Tom Krygier, professional, personable, pleasant and patient. Within 24hrs of calling Prestige he had the deal written up with the best OTD numbers I could find from Miami to Melbourne no haggling, no shenanigans! Thank you Tom for your help and the pleasant experience!

I have to say, I have bought many cars in my time. I have purchased my last 2 now from Chip at Prestige and have to say, both times, he bent over backwards for us and made sure we were happy through the entire process. I recommend him to everyone I talk to who may be interested in a new/used car. He is straight forward, honest and that is rare in car salespeople. Five stars from me.