DO NOT RECOMMEND - Extremely unprofessional from beginning to end. The Manager (franchise owner?) Brian, has zero customer service skills or common sense for that matter. Was told take my concerns to corporate, they wont do anything.. way to go Midas! Think Ill just go elsewhere. Easily fixable customer service situation handled poorly and combatively. Plenty of other places on Independence or in Charlotte to take your vehicle. Save your time and your money.

I called in a couple of weeks before to make sure they could do the exhaust work i wanted. Guy i talked to was very friendly and assured me they could do it for $160. I said awesome, then scheduled an appointment. Went in for my appointment and waited 20-30 mins for them to actually get started. Once they got it on the lift, some older fella there insisted i was incorrect about what i wanted done (even though I’ve researched my car and this modification extensively and knew what i was talking about). Then he said it wouldn’t make a difference when i know it would. From the beginning, he had a poor attitude and you could tell he didn’t want to do the work.After agreeing to do the work (at $60 OVER what they quoted me), he takes the saw and starts to cut the completely wrong piece of my exhaust. I stopped him before he did it, as i thought it was clear what i wanted done. Then he threw his hands up and said he can’t do it. So i just wasted an hour and a half of my Saturday morning for something I’ve been waiting on and excited for, for several weeks. I would not recommend this place for anything, as the customer service was par at best, and the attitude of the mechanics was terrible. They will argue and then give up before starting if it seems like it’s not an easy job (even when it is- if i had the tools and the lift id do it myself).

This was the second midasI had been in for the air condition they were doing the warranty work from a previous Midas in Virginia. After they finish they charge me $800 to change the fan clutch saying that would be the problem that was causing everything had to work done. It worked for about 3 to 4 days now I’m in Columbus, South Carolina taking it in tomorrow to have them look at and do more warranty work to hopefully get the AC working.. After tomorrow I’ll determine if it’s worth my time to go back to Midas . I will say at both Midas The people working there have been very nice and pleasant. I just like to get this AC working without it costing me another thousand dollars and I think it will tomorrow when I go back in. That’ll put me somewhere around $3000 to get the AC working. They are visit at a Midas located in Columbus South Carolina. He informed me that one of the parts where they replace the hose that is now cracked and that’s going to be replaced I feel that this shop did that damage when they removed the hose and that was how they called me a week later let me know if that part was gonna need to be replaced. If it was leaking the day of it they would’ve told me at that point it need to be replaced they wait until I was gone and had to come back I wish somebody from corporate would contact me so I can get this resolved.

$91 for just an Oil Change AND I used a $20 off coupon. I wasn’t told the total price until afterwards and they didn’t even have an inspector on site even though I just wanted to get them both done together to save money.Should’ve just gave in and asked my dad to do it.

So, I schedule a 5:30 appointment- I get a call saying that they have a 5:00 available... once I had a second, I call back to say hey: I can’t make 5:00 but I can be there a few minutes after and they tell me that everyone has left and so there isn’t a 5pm or 5:30. 0/10 wouldn’t recommend... Thanks so much!!! 🤩

Great staff - should have just started here when looking for brakes - thank you Team Midas

They were great. Got me in last minute to install an axle back on my durangot RT. Pricing was fair as well. I will be going back for sure when I need something.

The team over at Midas fixed promptly and professionally.

Typical upselling to get the most out of you. If you dont know your car they will definitely get whatever they can.How many times am I going to get my oil changed and be told my air filter needs to be replaced for $50? Try that with someone else.

Needed new brakes and rotors for my truck. Me not being mechanically inclined, I don’t know what’s a good price or not. I just know the dealer is usually higher then everybody. In my case, it seemed like the dealer was lower than everybody but Midas wanted to do the job and wanted me safe (they were bad) so they worked with me and were able to beat the dealer. On top of it, I was able to get it done with ZERO wait time!!!! They will definitely get my business again!!!

Per my recent visit, my experience was great! Everyone and I do mean EVERYONE I encountered was friendly, extremely courteous and helpful, and honestly seemed to care overall. They gave a full assessment of what was served that day and also suggested new tires for my truck in which Ill definitely be back to their location for installation. They went above and beyond on the day of my visit. Much appreciated fellas!

If I could give 0 stars I would. They forced me to get an oil change saying I had no oil. They lied and said my valve cover was leaking. They are liars and cheats. Buyer beware

Very expensive and not willing to attempt a simple repair just wanted to replace everything and then if I was willing to replace it all he then tells me he may get in the parts on Tuesday I need my car today.

Overpriced. Im from out of state and they managed to leave 2 of my lugnuts out of my tire. I felt as if it was because I couldnt afford their service. They gave me a inspection and estimate (all I asked for) and told me it was going to be $1700 to get my back brakes and rotors done. I asked to put my car back together and no thanks. I went to a place called Mavis! Excellent service only charged $250.

Very evasive... trying to get information on what needs worked very hesitant on giving me an answer ..whats that about

In and out, reasonable price, very professional.

Called a head of time ask how much it would cost to fix my flex pipe Brian quoted it would be around 200 they looked and said $ 380 .00 what a waste of time and gas

Initial agreement was charged making things more expensive than quoted. Was told of change as being the original agreement.

Be sure to get estimate in hand before work is done.

There super helpful and explain everything the whole way through.

Clear communication, price was reasonable, overall ride is much better.

Got me straight to get back in road safely. Very helpful and informative

Was once very well managed and trustworthy. Now I cannot bring my car here for any type of service.After having my starter changed, I noticed spinning sounds with no starts or grinding noises as well. Instead of replacing the starter as per their own warranty they claimed my flywheel was cracked and should be replaced under warranty by my car dealer. My dealer inspected the car, informed me the starter was definitely failing, that my flywheel was not cracked and provided me with the documentation to take back.The managers response? Your dealer is a liar. Seriously? They refused to replace their faulty part, refused to offer refund, refused to even look at the car again. Since then I had the new starter replaced with mechanics who actually know what they are doing, and now my car starts fine, every time.Now I am in the process of contacting Midas corporate to get a refund. All of which could be avoided by simply standing by your own policies. Mistakes do happen. However reputable companies admit their mistakes and correct them instead of arrogantly believing they are infallible.I will never recommend this place to anyone.

I’m a female owner of a 2005 Nissan Altima. The manager/mechanic Brian charged me $1,435 for a alternator replacement, powering steering hose and a/c tube mechanical work. My car was towed in and another mechanic told me that he would have Brian call me back once he returned back to the shop. I left before getting any mechanical estimates and none was provided nor available when I entered the shop (huge mistake!). Even though, I had filled out a estimate/inquiry form online and conversed with Brian over the phone prior to having my car towed in. My car alternator went out while in route to the shop and it set me behind for my a.m. appt. my car was delivered around 2 pm and my family member assisted me in a separate vehicle. While at home Brian called me and only quoted $399 for an alternator, approx $109 for the power steering hose only and I inquired about my a/c not working to full capacity. When I asked was that the full price for the repair he stated “yes”. I told him that was reasonable so to move forward with the work. Approximately 2 hrs max Brian called and stated he was done with my vehicle and informed me that he took a look into my a/c and discovered a punctured tube with a screw in a a/c tube. He said he could order the piece (didn’t have a full quote for it) and have it done first thing in the a.m. by this time it was about 4:30pm. I told him that was fine to hold on to the vehicle I need it working efficiently. Brian called me first thing in the a.m.; approx. around 9 and left a message that my vehicle was ready. I show up to the repair shop and I see an outrageous bill. There was added charges of unknown services rendered that I was unaware of (flushing of vehicle fluids $80+fee?) and was never quoted to me. He intentionally and incorrectly quoted me car part prices without including the labor fees. He charged me $334 for alternator labor close to the $399 he charged me for the part! The shop fee is $80 an hour and Brian didn’t take no more then an 1hr-1 1/2 to work on an alternator for a 15 year old vehicle. I inquired about the bill the gentleman knocked of $20 instead of the $30 from a coupon I had found on Midas website and he rushed to check me out. I’m not confrontational so unfortunately, I paid for it since my car was serviced and what else was I to do? By that night my car stuttered to start and by the second day my car was leaking powering steering fluid like crazy and my a/c still wasn’t coming on blowing full capacity. I called the shop back The gentleman at checkout answered. I informed him of my issues and he had the nerve to quote me $109 for an a/c check. By the third day he took me right in. Brian used mechanical jargon to say he doesn’t take any responsibility of what’s happening to my vehicle. My car steering was screaming it was so loud when I pulled in, not sure if he just put power steering fluid to quiet it but he didn’t service it. He contradicted his self by saying the leaking from my valve cover caused him to not see that the power steering pump was leaking “cause the pump had oil drenched on it.” He stated he could take the pump out to show me what he is talking about but then when I said well you could of took it out to wipe it down to see a hole or run some kind of test on the pump he got silent. His partner even said he could of let the car run for a while to check for leaks. I’m not a trained mechanic but Brian is. I stated I was overcharged in the first place so what can he offer? My family member was with me and stated that he should do it for free because that’s what I paid for. Brian didn’t offer any discounts, he didn’t render any service and he made a smart remark of well I had to put in the time when my family member said I was charged to much! I had to leave and go to another shop to get a steering pump, and a/c quote from another shop that I’m bringing it in to today 8/24/2020 at Gino auto repair. After spending $1,435 on minor repairs. My mother recommended Midas and she is upset! And I’m floored. I will pursue further action if not refunded/corrected.

Marvin is the best!!! He did whatever he could to help me get unexpected issues done for a great price. Thanks to the guys it was done quickly

Went in for a $50 synthetic oil change and tire rotation today. The guys were super cool, honest, and did quality work. They even cleaned up my dash area and made the car look better than when they brought it in. Cant beat the price or service!

I Always Enjoy The Great Service!! That Is The Reason I Return!! Thank You Everyone!! Keep Up The Great Work!!🤗🤗🤗🤗

I went in for a safety and emissions inspection and ended up having repairs that I already knew were about to happen. Im just grateful no other repairs were pushed on me. Needed my rear brakes fixed since I didnt get them replaced the last checkup I had and refused the repair. Also, had some fuse pipe or something rather replaced that was causing my car to growl at me as I accelerated. Thank you midas for the quick and helpful repairs. Only took 2 hours for the inspection, brakes, and the pipe.

The most and best trusted people I have ever seen! They are AMAZING at what they do. The best technicians ever!!! I am beyond satisfied after every visit! They are worth your money! I go here for mostly every repair I need done on my car including Oil changes! They sometimes have the best packages!!!!!!

Dont get me wrong, theres a good bunch of guys working there. The first visit they didnt rotate my tires, just forgot I guess. The second time, they had no power in the shop, so I split after waiting a half hour. No third time for me.

Relocated to North Carolina and have already experienced professional and kind hospitality. I was informed prior to my relocation that my cat converter would need replaced. It was recommended by Pep Boys that I see Midas, which brought me to the location where Mike the manager and Ernie helped me a great deal. Ernie provided me an estimate over the phone and when I brought my car in, Mike and his staff looked it over. Mike was very kind in explaining the condition of my car and provided me options if I was not able to get my car fixed right away due to my recent relocation. If it wasnt for my fathers persistence and concern in wanting me to get my car fixed ASAP because my children and I are always in it and on the road, I would have easily utilized Mikes cost effective advice. My car was fixed in a timely manner and I appreciate everything and the advice provided by Mike and Ernie. These guys are very nice and most definitely not the kind of shop that wants you to shed out unnecessary dollars. The drive was worth it and when I decide to purchase a new vehicle to include possibly used, I will not hesitate to bring my vehicle to Mike and Ernie. I trust these guys they are great.

My Mustang was dead so I towed it here since its close to my place. The guy told me that the battery and alternator ($400+) need to be replaced and charged me for diagnostics which he spent a minute on. Which would have been fine if the problem was diagnosed correctly. I took it to a Ford service center and they told me the alternator was working fine.

I cant say enough about how well both Mike and Ernie have treated us since we started using their shop a year ago. I have had them do oil changes, random fixes on an older Explorer as well as bought a set of tires from them. They do not sell you anything that you do not need and when they couldnt find any problems with my car after the engine light came on, there was no charge.UPDATE!!!!Things have changed here. Mike is no longer here and neither is Ernie. The new management team is not to be trusted. I took my car in for an oil change and the guy in the shop tried to tell me my serpentine belt was bad, I needed new front tires and my radiator flushed. He seemed a little surprised when I reached in to inspect the serpentine belt myself to find no signs of wear on it. He then tells me oh, it was cracking on the bottom which is wasnt. The tires were fine and have since passed inspection and the radiator is working fine and has no need for a flush. They were all made up.I cant support a shop that lies to its customers and that is why I came back to update my post.If youre looking for an honest shop, Ive since found a new place called Keith Kraft LLC in Matthews on Matthews Indian Trail Rd. The guys there have been honest and have done solid work at a reasonable price.

If your vehicle needs servicing, please stop here. My 2010 Chrysler needed brakes and a few other things. They took excellent care of my car, providing the services needed. Most importantly, they did not treat me as a female who knew nothing about cars, treated me as a respected customer. I will definitely recommend them and come back when needed.

Trust the Midas touch? No thanks. This place tried to charge me 650 to replace a throttle body when only the sensor needed to be replaced. 35 bucks and I did it myself. Come on man!

I called for a quote for an oil and filter change from a Steve if I recall and they drew me in when they confirmed a fair price and that the oil is Dexus approved. Other competing prices were $20+ which is a bit crazy. I was greeted once I walked in and the man in the Service desk was personable and humorous. Overall they got me in and out on a Saturday afternoon which was great!

Excellent service and price. The most honest guys that I have ever dealt with. To get a true picture of Mike and Ernies level of service you will need to add more stars to your rating system

10 minute job for $8.99 in parts and $146 in labor

So disappointing and dishonest. We were trying to make a decision to keep our old car and replace the catalytic converter, or to just trade it in to get a new one. The person at Midas that was helping us was aware of this. We made the decision to put the $1,600 catalytic converter in with the intention that would be the last $$ we put into the car. When we received the quote, they told us it would take 1 hour to install. When we called to schedule the appointment, we again asked how long and were told 1 hour, max 2. When I arrived for the service, the guy tells me they need to keep the car till the next day because the service takes 4+ hours!! ?? Anyways, so we proceed with the service and I pick up the following day. A week later, I went back because the check engine light had not gone off. At that point they informed me that the O2 sensors were also bad, and would require another $550 to fix it. When I asked why this wasnt disclosed when we originally asked for a quote (that this was a possibility), I was given the run-around, told that he didnt want to up-sell me, etc. How incredibly frustrating!! IMO this should have been disclosed upfront, that there was a possibility that these sensors were bad and that it would be an additional $550 if so... Instead we were told that with the new Catalytic Converter, our light would go off and we would pass our inspection. I consider this dishonest and would not recommend this shop.

Had a unique problem after installing a cat back and headers on my truck. It became so loud I needed to get a stock muffler, but have it fit the pipes of the cat back. The folks at Midas were able to look up the parts that would fit this setup, order them and followed up quickly. The willing ness of them to go the extra mile and make my wife happy certainly earns them 5 stars. They were also very quick to get this fixed once dropped off. Thank you.

Rip-off! The engine light was coming on so I stopped there and they wanted to charge me $79 to do a diagnostic. They said I had a bad oxygen sensor and gave me a quote. I told them I found a coupon online for a free diagnostic so they hiked up the original price to make up for the free diagnostic. I found out afterwards I could have had it done for $195 and they charged me $350. I wont be using their services ever again! 😡 3 days later my engine light came back on so I wasted a lot of money!

Fantastic service. Highly recommended. Shop manager Mike Kinsella is very polite. I was in and out in no time.I had just turned in my charger as a couple came in to tell him thank you for everything that he and his team did.I have found a NEW place that I trust and will return to for every reason!!Thank you Mike!

I just went to the Matthews, NC store expecting to get an oil change, rotate and balance. I presented my coupon and was told that they dont honor it.The quoted price was 2x more than the coupon price. I was still willing to do business with them until I was told it would be at least an hour and a half wait. I asked if I could make an appointment, I was told no!I wont be going there again!

They did ok.They werent too busy and they really made a push to upsell off the coupon for an oil change. The waiting room leaves a lot to be desired. The oil change took about an hour, which is about a half an hour better than the dealership. The price after the hidden costs (about 20%) were pretty much in line with the dealership.

I couldnt do the work myself so i paid them to do it. Got it done fast and for the price I thought it would be. I will come back to this location if I need to.

I only went to the Matthews location because I know Luke, the new Assistant Manager. Luke seemed to not be able to brag enough about this company. I had brakes put on my car. Great job, Luke! Sadly, I just learned that in less than 3 weeks of Midas hiring Luke, they terminated him because, they cant afford his salary. I understand that that type of thing happens but you cant convince me or anyone else with just half a brain that you didnt already have doubt whether you could afford the salary that YOU offered him. How dare you gamble with a persons lively-hood like that!! You didnt choose Luke. He chose you. He had several, better, now expired, offers on the table but refused everyone so he could help YOU grow your small 2 location almost bankrupt company. I know Luke enough to say that you just let go the one person who could have taken your sales to a much higher level. The work i received was great but I refuse to do business with your company anymore. What you did was just plan evil! You are an EVIL little man! If you will treat your employees that way, how are you really treating your customers when their backs are turned?

Really Good Quick Service. Oil change that includes tire rotation. And plus the Prices are lesser than there competitors.

I recently switched all my service from Scott Clark Toyota to Midas off of Independence Blvd. I am there almost once a month between both of our family cars. I am extremely pleased with the switch, and I will continue to have all my service done at Midas from now on.

The people here are great! Got my brakes/rotors fixed today, talked to Mike and told him I was in a hurry and they did everything extremely quick and did a wonderful job! Will definitely recommend this location to family/friends in the future.

Dont go there. They tried to charge me $400 to replace my thermostat. I took it to Pep Boys and it was only $200!!

Excellent and honest service! Dealership gave me a long list of things I NEEDED done. One of those items were my brakes, but Mike at Midas let me know the real deal! My brakes still had plenty of life in them! Thanks Midas!

Very professional and effective work

Typically I dont write reviews up unless a place is really good or really bad. In this instance, this Midas location really does a great job at what they do. When they find an issue with your car, they will actually show you what the issue is rather than just talking about it. Ive spent countless hours at dealerships without feeling confident about what repairs Ive had done and if all were needed but I feel great after my visit here.I was referred to go to this place by a friend and will be referring others to go here as well. Id highly recommend this Midas location.

First time here was great. Went to get my oil changed and had an appointment. Had to wait for almost an hour and a half. They had so many walk ins. Making an appointment might no be helpful.

Great job on my aircondiction

This shop has given me nothing but issues after going to them after receiving a coupon for an oil change in the mail. Snapping lugnuts and snapping hood latch none of which were an issue before are magically now a major issue for me after visiting this shop.“Store manager” was especially rude after I contacted them about these issues and even called me back to tell me again that I was to blame. Do yourself a favor and go across the street to triple A like I did.I was also advised to have my rear breaks changed during this service, come to find out once tires were removed and brakes cleaned, brake service wasn’t even need as pads had plenty of wear left. Don’t be fooled by this shop, they prey on people who know little about cars and trust “professionals”

The staff is amazing!!! These guys are honest people and do such a great job doing what they do! Also, I was in and out so quick!

I went in today to have my brakes checked because of squeaking and scrubbing. I was prepared to pay for new brake pads. Being a woman with very little car knowledge I was very pleased when I was told I do not need brakes yet. My brakes were not worn down and I could wait a while before having to replace them. I only needed the back breaks realigned for a very very reasonable price. They certainly could have charged me much more and I am very thankful they are so honest. I will definitely return.

Mike is the best!! I have been coming here for 8 years now. Its tough to find someone as honest, helpful, knowledgeable, and competent as Mike. I think the place might actually fall down if he ever leaves. Lol.

Got My ladys car back on point!

Great and fast service!

You get what you ask for, asked for oil change got oil change. Wasn’t told to change tires. No up-selling experience.Well done ! Called in an appointment: didnt have to wait .. awesome

Not only did they do my oil change in less than an hour, they also fixed my power steering problem. Great service from Ernie and Mike! Will definitely be back!

Excellent service and quick. Well done.

Mike is the best. Honest, very skilled and fast. Quality work every time.

I got an oil change and tire rotation for my wifes 2012 Honda civic for like $75 with a coupon. And it took around 30 minutes. They also didnt try to upsell me at all. A quick get in and get out kinda thing.

Had brakes put on, they did a bang up job, turned the rotors and did it quick and cheap. Really impressed.

Great service! They went above and beyond for me when I had a tire situation even though I purchased the tires in PA. Thanks again!!

Dealership told me I needed new brakes. I went to midas and I didnt. Honesty and integrity means everything. I wont be taking my cars anywhere else. Thank you!

I have been to this shop several times after being told by other shops i needed to spend alot of money to fix my car the manager at this midas was helpful and honest he showed me the part that was broken and one that was not. He replace the part and my car was fixed i would never go anywhere else!!! They are the best

Was in and out. No up-sale.

I took my 2010 Subaru Outback to their shop today for what I expected to be a front and rear brake pad replacement. One week prior I had the vehicle inspected at Folger Subaru and they recommended this service, but with their quoted price of $450 I decided to shop around.Imagine my surprise when Mike, the store manager, told me I didnt need new brakes at all. He showed me the caliper tool they use to diagnose brake pad wear (red/yellow/green) with green being brand new pads and red indicating brakes need to be replaced. My brake pads were in between green and yellow...plenty of miles remaining on both front and rear.I offered to compensate them for their time (and thank them for their honesty) but he declined. Guess where Ill be bringing my car for future service? Not the dealership, thats for sure. Mike, Ill be back!

Quick and good customer service

As a young female, it is hard to find an honest shop with guys who arent trying to tell a silly woman who knows nothing about cars what is wrong. This is the best place in the Charlotte area. I told the mechanic my problem, he looked at my car, $80 easy fix. I also had a problem with my muffler vibrating, a stripped bolt they replaced for no charge. They also had one other thing to point out to me, but did not jump down my throat with how much it would cost and how very important it was I get this done. Just pointed it out. At metrolina tires and woodies I was presented with quotes immediately and prices of what they found on my car before they even fixed what I needed fixed. This place is a great little shop, even as a chain!

Great service great price on a premium battery that cost only a few more dollars than I could buy it for myself

Good,honest people, good prices

IMPECCABLE service, very personable, flexible, and definitely put the customer first. Ill never go anywhere else!

Vehicle was in and out of the shop in no time at all... and the best part is my brakes work nice and quiet. Thanks Mike.

Desk manager tried to loop me into more mechanical work while I was there just for an alignment.which was $89.00 when car came out side my bill was $230.00 without telling me or asking me if I wanted to get those extras.

Great crew/great prices

Priced themselves out if business.

Its to early to tell

It OK, only go there because no other place near by

Fast service

Had a killer deal, saved me about 100/200$ on breaks...

Beware of theives at this location.

Small, dirty and uncomfortable waiting area

Friendly people

Not worth it..

Excellent service and willingness. Fast and efficient