Infiniti of Charlotte treated my husband and I so well. My salesman (who is now cousin Peter 😂) Peter was amazing. He made my car purchase seamless. He answered all of my questions about my car and had the upmost patience with me. He did not pressure me into a purchase which made me feel so comfortable at this dealership. Peter moved mountains to get me approved at the BEST rate, which he did. I absolutely LOVE my car

Peter Mikhael is amazing car salesmen, I have never experienced the level of professionalism without pressure tactics to buy! He worked extremely hard to make my wife and I feel welcomed and happy! I was a tough sale but Peter and Tamer worked after hours to allow me to drive away with the sedan of my dreams! I would recommend everyone to go see these gentlemen!

We had a great experience here. Mo helped us out looking at vehicles my 64 sons would fit into with no pressure at all.The next day when we went back to test drive the vehicle we ended up buying, Mo was again very friendly and helpful. The buying process was fast and painless. Ive never been in and out of a dealership in less than 3-4 hours before. I would definitely buy from Mo again.

Peter was amazing!!! He went above and beyond and made the car buying experience so wonderful. I would highly recommend working with Peter to anyone.This was third car I purchased from Infiniti of Charlotte! Everyone there is professional, kind and experts at what they do! Can’t say enough about how happy I am with my new awesome Q50 and the staff at the dealership! They all deserve a raise!!

This place has satisfied me very much. I got the perfect car that I was looking for that was in my price-range. They have friendly staff and members. My guide, Mr. Phillip July, went above and beyond to make this deal happen. I am very happy with this dealership, and I Highly recommend you to come visit this dealership if you are looking for great prices and good quality cars.

Sadly, the service staff was rude, unhelpful and wasted our time. John would not take responsibility for his poor communication and lack of response to phone messages which lead to unneeded extra visits. I’m not sure why someone with such poor ppl skills is in this position. We got a great response from the Lake Norman service department and will make the extra trip to avoid another fiasco with this dept. -we loved the sales staff- and our car- but this is a huge issue!

I can’t say enough great things about the service I received when I choose to purchase my newest vehicle. Sanjay was or salesman and he was very personable, knowledgeable and friendly. We received “white glove” attention from the moment we walked into the dealership. Truthfully, I was just shopping and took a chance and stopped in. Greg the sales manager sat down and reviewed our options with great attention. At no time did I feel rushed. I want to thank you both for such great treatment. I would highly recommend EVERYONE at Infiniti of Charlotte - especially Sanjay and Greg.

Hands down the best experience buying a car I’ve had! Ask for Chris Bonner when you go in and you will make a wonderful friend as well as receive the best service in the business. Made the entire experience super easy and a pleasure to buy from Infiniti of Charlotte. Will 1000% pass on my experience to anyone in need of a car to head there for one for a completely relaxed and friendly environment. Thanks again Chris Bonner!

We came in wanting to test drive a car. We got there and we were immediately helped by Chris Bonner. He was super helpful in explaining everything for us. We decided to buy the car and Chris and Tamer stayed after hours to help us complete the process. The were very helpful and we had great conversations with them while going through the process.

Chris Bonner specifically being my experience guide, but the whole team in general were very helpful and attentive during my car buying process. I had been looking for a car expeditiously after losing mine to a transmission problem. Chris was knowledgeable, pleasant, and swift. He was professional and kept me as the costumer in mind at all times. His personality helped make me feel as if I was buying my car from a friend. Thank you all so much!

Thank you Cameron! If you are thinking of purchasing from this establishment I highly recommend you call and set up an appointment with Cameron Green today! He was courteous and professional, never pushy, and goes above and beyond to make you feel good about your purchase. I love my Q50! If you’ve never thought about purchasing an Infiniti you should consider taking one for a test drive. Superb fit and finish. Attention to detail. All the qualities you want in a luxury vehicle. These cars could sell themselves but we all know the car buying experience is defined by your sales professional. I’m only giving 5 stars because 10 was not an option. Thanks again Cam! Looking forward to doing business again in the future.

I can’t say enough about the wonderful service I received from Cameron and his team from start to finish! This was an unexpected purchase, so I was a bit overwhelmed. However, Cameron put me at ease and made sure I was happy before confirming my car purchase. Everyone is beyond willing to step in and are far from any other dealership. I advise anyone wanting to purchase a vehicle whether it’s an Infiniti or something off of their used car lot, to see Cameron. It will be well worth your trip!

I walked in and was greeted nicely by Mr. Peter. One of the greatest salesman I’ve ever encountered. He wasn’t pressuring. Gave me space and time and was very transparent through the process. Quick and efficient. Quickest car buying process ever. Thank you again

Fabulous experience! Chris Bonner was so helpful from start to finish and truly made me feel like he was helping me buy a car, not trying to sell me a car. He was incredibly knowledgeable and also patient with my time to make a decision. Greg, the sales manager was also very helpful and together they made this a great car shopping and buying experience.

What an amazing experience I had purchasing my new 2018 Nissan Maxima from Infiniti of Charlotte. From the moment My Mom and I walked in, Salesman of the Year, Chris Bonner greeted us at the door with a great pound (no handshake).They had the car waiting for us to test drive since I called in prior to inquire. Chris was kind enough to allow my mom and I to test drive it around the block by ourselves. What an amazing car!Once back in, Chris and I sat down and talked about life not the car purchase. Building a relationship is important in every aspect. He was down to earth, funny, and knew his knowledge. We managed to meet on a # for my trade in and it was up from there. Time to sign for this beautiful car.Chris made sure that I was getting the best packages for extended warranties and everything.If I’m ever in the market to buy another vehicle, I’m coming to see Chris Bonner at Infiniti of Charlotte. This purchase experience was by far the best.Chris Bonner - 2021 TOP SALESMAN

Horatio Potts is a “OUTSTANDING” Service Man! He always extends his expertise to make sure that you get the best service and your car is running smoothly and safe. He’s very transparent and makes sure that you understand what’s going on with your vehicle and in a timely fashion. He never just has you sitting around and not knowing, he always keeps you in the loop. Mr. Potts is the only reason I come to Infiniti of Charlotte!!

I recently purchased a brand new QX50 Infinity SUV from Infinity of Charlotte. I had the extreme pleasure of working with Chris Bonner. He made an otherwise scary situation for me very comfortable. I had driven my 2008 G37 sport for 13 years and it was tough to part with. Chris eased my mind and made the process smooth and easy. Ask for Chris, you won’t be disappointed!

First and foremost Bradley Bailey was awesome in the way he handled the issue with my vehicle. I greatly appreciate the time and effort he put into making sure the issue was resolved and I was comfortable with the repairs that were completed. His personality was amazing, I was not a happy customer upon having issues with the vehicle and Mr Bailey was still very professional in handling a very upset customer, and I do Thank him for not taking my being upset personally. Great Work Brad!!!!!!INFINITI NEED MORE EMPLOYEES LIKE Mr Brad, again thanks Brad keep up the great work.

My experience at Infiniti of Charlotte was amazing. Chris Bonner whom was my experience guide helped me through the whole car buying process. He was kind,swift,and real diligent. His kindness felt as if I was buying the car from a friend. I would highly recommend to ask for Chris Bonner whenever your looking forward to buying a car at Infiniti of Charlotte!

I am 100% satisfied with my service at Infiniti of Charlotte. Mr. Potts always takes care of me. He makes getting your car fixed painless. Never a long wait and always very professional. Best Service Rep.

I highly recommend Infiniti of Charlotte. I worked with Chris Bonner, who was absolutely incredible. He was knowledgeable, friendly, and honest. Chris and Mr. Naguib created an awesome buying experience, as opposed to a typical car ‘sale’. I am thankful I chose Infiniti of Charlotte and will definitely be back. Go see them!

I am from Georgia up here for a period of time and ended up needing to buy a car. I have never bought a car from a dealer before. I was very worried about how to buy a car and not be taken advantage of because of my obvious inexperienced. I didnt really do any research into different dealership and ended up finding a car on the infiniti website. Set up an appointment... I was so surprised at how nice they were. Chris Bonner was very kind and so very much like my own uncle. We (covid times) test drove a used car. I liked it a lot but was determined that I needed to sleep on it and not show my inexperience. Ask family for help. I let Chris know the next day that I wanted the car, I could come in the next day. To my surprise when I came in the cars price had dropped and they did the honorable thing and told it to me that the price had changed. Needless to say I was very impressed. They offered a protection plan and was able to get me another discount! I know unheard of!! I never felt pressured to make a choice I wasnt sure of. I have had the used car for about a month now. Have finally had time to take it on a trip back to GA and so far everything has been wonderful with the car no problems.I am still waiting for the dealership to get back to me about my registration but seeing as I need it done for GA it is taking a little longer than expected.Overall it has been a great first time car buying experience. I cant wait to take it back for my free car washes.Thank you Chris and the rest of your wonderful team!

Seon was really helpful and professional. He was patient and super responsive. I would recommend working with him at any time.

I had such an awesome experience buying my first car from Chris Bonner. He was helpful in explaining and walking me through the whole process. He followed up with me after purchase of my car. Hands down BEST all around car salesman.

What can I say Mr. H. Potts is the “MAN”.. From the time he greets me to the time my service job is done I feel like I’m in great hands. Thank you Horatio for such great customer service. Sometime it’s very hard to come by!!

Chris Bonner was very friendly, knowledgeable of all the service requirements and stayed with me after closing time to ensure I get the work completed to my satisfactionI really appreciate his effort and recommend Infiniti of Charlotte for future purchase/ service

I had an appointment to come in and look at a vehicle but it turned out the last people to test drive the vehicle got it dirty and the dealership needed to get it detailed, which is understandable. They still let me come in for my appointment and let me check it out while it was being detailed and I really liked what I saw. My guy told me to come back at 3:30 when it would be done so I could test drive it and assured me that there were no other appointments till 4.I ended up coming back early because I saw the vehicle was already back in the lot, but it turned out someone else had just got there before me and they let them test drive it. I had to wait an extra hour for them to come back and tell me they sold the car out from under me.

I purchased my first Infiniti QX60 from Infiniti of Charlotte back in April. Hands down BEST experience for this first time car purchase on my own. Chris Bonner walked me through the whole process explaining all the car details and warranty options available to me, which I of course bought to extend the life of my own little independence and Infiniti to keep me driving in style after years of being a Minivan Mama. Thank you Chris and the entire Infiniti staff for making my first car buying experience one Ill always remember. Ill DEFINITELY be back!

Who really enjoys car shopping? The process at times can be long and tiring. Not this time! I was helped by Brent Bell and he was great! He made all the moving parts super easy and showed me how to use all the really cool features of my QX50. I was nervous to upgrade to a luxury vehicle, mainly because of the technology, but Infiniti has done an amazing job with making it easy to navigate and set up. Brent was able to help me connect my iPhone instantly and walked me through all the neat wireless features! I highly recommend using this dealership and please ask for Brent! Also, the QX is fun to drive!

Peter was very helpful. We purchased a used car from Infiniti and were treated just like we were buying a new car. They have made us future customers with their wonderful service.

They gave me great service, respected my time, and honored my concerns about an issue with my vehicle. I have had 4 Infinities, always bought and serviced here, different sales people but Horatio Potts went above and beyond. I had never been disappointed with my service at this dealership—Infiniti of Charlotte on Independence

Worked with Jay Kumar at Infiniti of Charlotte. He was always on top of his job. Hell go above and beyond to make sure youre taken care of. Highly recommend Jay Kumar and Infiniti of Charlotte if youre in the market for an Infiniti vehicle.

I was very pleased with all aspects of routine service for my 2018 Q70.I was greeted promptly and we reviewed details for the service visit. The service consultant John was exceptionally friendly, helpful and delivered more than promised! Great guy to work with.Work was completed on time and cost was what was promised.Everybody at Infiniti of Charlotte was friendly and helpful.Thanks!

My experience with infinity was awesome very good my salesman he was the sweetest kind and he made me feel real comfortable he answer all of my question he really worked hard for me. I would recommend anyone to go infiniti of Charlotte theyre really good to work with I give them 5 stars plus a thumbs up.Goooooo Infiniti.

I had a very good experience at Infinity of Charlotte, start to finish. Mo Hossain, my salesperson was not pushy, offered options for financing and was extremely friendly. It was great to hear that Mo has been at this very dealerships for many, many years. I was very happy with my purchase and the process. I will definitely return to this dealership for future purchases.

Chris Bonner was everything I expect when I come to buy a car. Nothing was left unsaid and everything was made clear. Expectations were set and we got it don’t in a fast and reasonable timeframe.

I brought my car in for a diagnostic test on Saturday 5/22. Brandon assisted me. He advised me he would get back to me on Monday 5/24. I called him to find out the status of my warranty claim and he did not return my phone call as promised. I called my warranty company and he had not contacted them as promised. I really don’t like feeling blown off. At this point I would like his manager to call me. I’m extremely dissatisfied. This is the second car that I’ve brought in for maintenance and this is my first time feeling as if I’m being blown off.

Greg (finance) and Brent (salesmen) were a model of professionalism and candor. No high pressure sales techniques, just fair and honest negotiations.....we love our new car.

Purchased the 2021 QX 50. Love my SUV. The service was excellent. My Sales Rep. was so helpful and very professional. Ill definitely will consider this dealership if I decide to upgrade or purchase again.

I have been trying to get a loaner car and schedule my appointment for 2 months now. This has been the worse customer service experience ever. I’ve been told several times by the service admin that someone would contact me and I have yet to receive a follow up after calling multiple times. I was told I would be put on the waiting list for a loaner car it has been over a month and when I call nobody can tell me anything. I requested to speak with a manager, I was transferred to his voicemail. My car is having multiple problems and this is my only means of transportation. I expressed that to the admin and informed her how imperative it is for me to get my car in so I’m not making the problem worse by driving it. No one has showed concern to go out there way to make sure I get the help I need by scheduling service and getting me a loaner car. I have a extended warranty and didn’t expect to go through all this just to get my car fixed. This has been a stressful and poor customer service experience.

After contacting this dealer via their website and sending over all my information I did not receive a response other than the sales person saying they could not find my info. almost 2 weeks later, yes WEEKS I received a text asking where I was in the buying process. I replied to let them know I had already purchased a vehicle and they should do better following up with their customers because 2 weeks is just to long. shortly after sending the the text I start getting alerts my credit is being pulled by this dealership. I send a text asking why they pulled my credit since I was no longer in the market for a vehicle. and got no response again! this dealership is very unprofessional and now I question there ethics. I would not recommend doing business here and hope this review can help someone from making the mistake I made by giving this dealer the opportunity to help. STAY AWAY FROM INFINITI CHARLOTTE! NO ETHICS! POOR MANAGMENT! POOR CUSTOMER SERVICE! BEYOND DISAPPOINTED!

I have purchased several cars from Chris Bonner. Its refreshing to experience an honest car sales experience. None better...

I would like to start my review by stating it takes a lot, I mean a lot, to get completely under my skin. It didn’t take long after my arrival for that to happen. My service appointment was at a 11am. Immediately after pulling in I realized that “11am” must be the only appointment window offered. As I sat there, reading my confirmation email the very first thing it states is “upon entering our service lane, you will be immediately greeted by one of our service professionals”. Eight minutes later, I received a rather unenthusiastic greeting wanting me to share with him the reason I was in the service lane. Including all the details I assumed were logged when the appointment was made.I entered the building, wasn’t really sure which door to use since normally I get service performed at the Infiniti dealership in Mooresville. Made my way to the coffee machine and couldn’t get it to dispense anything. A Infiniti associate approached me and informed me the machine couldn’t fulfill a request that included milk. Like lattes and cappuccinos. That I would need to select “coffee” then add cream/sugar from the condiments provided. I stated “wouldn’t a simple sign on this machine alleviate confusion? Something along the lines of Coffee Only? I mean, someone could type that up in 30 seconds, right?” The associate agreed. That conversation was at 11:07 am. It’s currently 1:27pm. There is still no sign on the coffee machine and not a single associate has acknowledged my existence since.I was told “90 minutes” upon arrival, that’s how it will take. A oil change, tire rotation & inspection. I’ve already cancelled a 130pm appointment to get my glasses adjusted. I’m concerned now if I’m going to be home to see my kids off the bus at 3:15pm. They called my wife around 1:15pm and said the car “needed front brakes”. My reply to her? “tell them No. They can’t even put a out of order sign on their coffee machine. Do you really want them changing brakes? This is the absolute worst experience I have ever had at a car dealership. They honestly think I would give them more money for their incompetence?”Just in case you have anyone monitoring your reviews, doubtful..only quality establishments do that, I’m sitting in your service lobby. I would really love to get my car back. Pay you, leave and never...ever return.

Most unethical and unprofessional place for getting your Infiniti serviced. I had my vehicle serviced from this place for 60k Miles paid the high price to get quality and good service, neither was the case. charged me $351.58 for brake pad replacement only to find out that the brakes were making noise on the very same day took the car home. It took me many attempts to get in touch with the service advisor, after escalating, someone from service asked me to drop the vehicle off for inspection. Left my JX35 on 08/23 night, the same service advisor calls & reports that they found a issue with the Caliper and they need to replace the Caliper and brake pads again. When i asked them that they just replace the brake pad last week, the vehicle didnt even accrue 100 miles since then, he had no answer other than stuck Caliper made the brake pad go bad. My question is how can a break pad that can last for 40,000 - 80,000 miles wear out driving less than 100 miles, did they even replace my break pad in the first time? did they check it is worked as it should? this place has some serious trust issue. Why would i want to pay again for the break pad? 08/23 the advisor said he will have his manager talk to me. my car is stuck with this guys and still waiting for the manager to call me as of 08/25 3:45PM. there is lot more that i can share about the unethical part of it. too much detail to write here. this is one is off my list for any future needs. i will come back and post here it ended when they are ready to return my car :( still waiting........

I can not say how impressed I am with the customer service that I always receive at Infiniti of Charlotte! Brandon was very accommodating and had great communication for my service appointment. He went above and beyond to make my experience pleasant!

I had an great sales experience at infiniti. The sales reps at this location went above and beyond my expectation and got me my dream car. Grade A customer service!!

Great Service! Love my new SUV! Chris helped our family so much. He was great to work with!

What an outstanding way to buy a car. Chris Bonner and Tamer were Fantastic!!!!

“BEWARE”..Worst experience purchasing a car ever!! Tamer Naguib and Seon Aaron were solely just about the sale!! Seon was the sales guy that did not do his job he literally lucked up on the sales because I found the vehicle myself online and when I came in to purchase the car these (2) I can’t say men but whatever they are were very rude and unprofessional!! Tamer was the manager over sales and he acted as if he was disconnected and out of space until it came to counting my money!! I was already financed so all they had to do was make sure the truck was clean and ready for me. They both dropped the ball and didn’t care once the sale was made!! BEWARE, BEWARE, BEWARE if you do visit the dealership avoid these 2 by any means. Tamer doesn’t need to be in a management position or needs to learn better customer service. I was not happy and if it wasn’t for my desire to reown another QX80 I would have left that car on the lot because buying for them two was the absolute worst!! The didn’t deserve a 1-star they both earned/deserved a -5!!😤👎🏽🤬🤬

Service advisor tried to sell me new windshield wipers without looking at them. I declined. And then used the same line with the next guy. I stood up and immediately told the other customer that he just used the same line on me (rubber is hanging from your wiper).

Thanks Chris! You were very professional and helped us to purchase our luxurious Infiniti! Infiniti of Charlotte rocks! Even our Finance officer Mr. Tamer was awesome. I will definitely recommend you all!

Chris Bonner is awesome. We werent able to come to a successful deal today but I left with more knowledge and understanding than I expected. This place isnt full of pushy salesmen, it has teachers and advisors who will try to lead you in a good direction for your situation. I couldnt have asked for better service. My wife is pretty sad that we couldnt close the deal on the vehicle she wanted but it just wasnt in the cards and I look forward to getting a call from Chris when he has something that better fits our needs.Thank you Chris and Infinity for the awesome service and education, excited for our next interaction!

Took my Infiniti in for service & Brandon was tremendously helpful & very knowledgeable. Honest guy would recommend him to anyone who’s going to this dealership did service

Purchased my car off the lease, I came in they filled out the paperwork I signed and was done, it was an easy procedure

So happy to have found my new car at this location! Peter was welcoming, informative and provided humor throughout the buying process. Definitely recommend working with him!

Beware of bait and switch tactics!!!! Drove 3 hrs for a deal that seemed too good to be true and sure enough they pulled the offer when I got there with no consideration for time and expense to come. A tank of gas for our troubles.

Great experience and friendly and honest staff. Would highly recommend.

I’ve been taking my car to Infiniti Charlotte for almost 2 years and they never disappoint. I’m confident they’ll always take care of me.

Always accommodating and helpful. I have three cars (two that are not Infiniti’s) and Brandon has always made things easy getting parts in advance for the Hyundai and my sons Acura so we don’t have to wait for hours depending on what we need. Thank you!

I made an appointment to service my car and I arrived a few minutes early. I got out of my car and I stood around for 20 minutes without anyone acknowledging me, I had to flag someone down to finally get help. I understand people can be busy, but an acknowledgment would’ve been nice and the fact that I had made an appointment should have been made a priority as when I got there I was the only car there and then after me a whole bunch of other people started arriving and they got acknowledged right away. I could have taken my car anywhere else, and I spent a significant amount of money there. I was a bit disappointed.

I have taken my car here a for couple of years now and each time Ive received top notch service. The service staff are the best at what they do and explain to you what they offer and arent pushy. I got the oil and filter change and they did the multi check and at the end,he explained what I needed to have serviced next and the time frame..Super helpful..

Mo Hussain was awesome!! Him and Tamer make a great team. We had been looking for a car for a couple of days and could not find the right car at the right price. We decided to go by the Infiniti dealership and saw a car we were interested in. Mo Hussain was our representative from start to finish. He is friendly, knowledgeable and has The Best sense of humor. I recommend anyone who is interested in buying a car to check out Infiniti of Charlotte on Independence Blvd. and ask for Mo Hussain. The experience was fun and entertaining. Best car buying experience Ive ever had.

Ive now purchased 2 vehicles from Infiniti of Charlotte and Phillip (PJ) in particular. Im extremely pleased with the level of service that PJ has provided. Not once was he pushy or offered me anything that wasnt beneficial to me. Being a person in sales myself that is huge to me as I like to operate in the same way. PJ is on point with everything and guides you through the entire process which saved me alot of time and actually some money as well. I wouldnt hesitate to purchase from PJ again or recommend him to anyone looking to purchase a vehicles.

So far we love our 2019 INFINITI QX50. Chris Bonner our “Experience Liaison” was amazing. Chris handled everything including the financing. My wife and I felt very comfortable working with Chris and believe that he gave us the best deal possible.

Fantastic job! Bradley was professional and knowledgeable about the services provided. The dealership was able to get me in with no notice. This was my first time at this dealership since moving down from Buffalo and I will not hesitate to go back.

The car buying and deliver process was easy. Great tea in the coffee area.

Great service and respectful very friendly get you in and out fast overall excellent experience

Great customer service, look forward to seeing these guys again.

Brandon, service writer, was very thorough in answering my questions and a pleasure to deal with. My Q70L was serviced properly and I left in a cleaner vehicle than what I arrived in. Very satisfied. Pricing for service was a bargain!

My experience with Chris Bonner at Infiniti of Charlotte was excellent. I had been to multiple dealerships the same day and received pushy, aggressive treatment at each. However, when I stepped into Infiniti of Charlotte and began working with Chris, it was like a breath of fresh air. He was polite, patient, and made the entire experience enjoyably smooth. Based on the service he provided, I am confident referring anyone to him for assistance with their vehicle purchase!

Peter Mikhael was our salesman, and he did an excellent job. He knew all aspects about the car and was up front and honest about everything. He was able to expedite the process and making total time from start to finish under 3 hours. I would recommend him to anyone.

I purchased a car from viewing online and these guys were awesome. I traveled from Columbia, SC to Charlotte. Everything was ready and waiting. Rodney was an excellent salesperson and showed me all the extra features that I wasnt aware the car had. The manager, Tommy gave the attention I needed while purchasing from the online inventory. What a smooth transaction! Enjoying my QX60

Fast service, friendly staff and they care for my car like its their own.

Inifiniti of Charlotte continues to do a great job of servicing my vehicle. They have always done a great job and Ill continue to use them for all my servicing needs.

Our experience could not have been easier, from the test drive all the way to the delivery after all the papers were signed. It was the easiest time I have ever had purchasing a vehicle. Seon and Mike were great!

Horatio is my service advisor. He is always thorough and patient. He explains everything in detail and makes sure that I get the best possible service. I completely trust his advice. He really is the best advisor I’ve ever had and all of my previous cars were Mercedes. The only issue I have with Infiniti is that it’s practically impossible to get a loaner even when it’s a warranty issue. Please get more loaner cars b

Couldnt have asked for a better experience! Peters communication, knowledge of the product & process and his warm personality made buying my car here stand out from past experiences at other dealerships. The service manager and department have also been outstanding. If youre looking to buy, trade or sell - ask for Peter Mikhael! Cant thank him enough.

If you want fair, transparent pricing for a new Infinity, I suggest you drive right by this dealership and head to Lake Norman Infinity. They beat the prices here by a mile and I never got the run around. Infinity of Charlotte has lost my business. I love my new QX50 that I purchased from Lake Norman Infinity! Save yourself a lot of grief and just head there...

Thank you for assisting me with my new tag and license plate. I am enjoying my new car.

I came in with an existing lease that was getting handled by insurance for a total loss and was very concerned about how the extra charges of the lease would be handled. Rodney handled EVERY question I had and had me at ease and free of concern in 2 minutes!! I had no information about all of the details he provided me about such scenarios from the previous dealership that I was at. It’s a further drive, but I think I’ve switched to the Charlotte Infiniti location for life!

Loved Peter! He was very personable and informative! Getting a car here was a breeze!

Infiniti of Charlotte team was amazing! They made the car buying process seamless. Amer (GM) and team was so helpful from the time we arrived. PJ was extremely helpful and knowledgeable. He took extra time to walk us through all the features and answer questions. I would certainly recommend him to others. First class! 5 stars.

Chris Bonner did a great job happen me out in getting my new qx50. He even stayed late to help me out in getting my new qx50

Bought a vehicle in December still waiting for an owners manual. They advised me to drive to dealership to pick it up but after driving there was advised they did not have one and would mail it. After several phone calls and 2 months later no manual and no phone call. This is my first and last Infiniti vehicle. We own both Mercedes and Lexus and there is no comparison in customer service.

Wonderful experience. Our salesperson was attentive and professional. We got the vehicle we wanted at the right price.

I took my Infiniti to this location for regular oil changes/maintenance. I am now in the process of selling my car and have discovered that Infiniti does not report maintenance to Carfax. Very odd for a dealership.Now it looks like I haven’t done an oil change since 2018!! I will have to go in my records to hopefully find all the receipts... 👎🏽👎🏽

Everything was fine. My apt was at 11. I arrived 10 mins early. Didn’t get out of there until almost 1. I was scheduled for routine maintenance for 25k miles. Had an oil change and tire rotation. The car wash was subpar. No towel dry and the back of my car was still quite dirty. Ended up toweling it off myself before leaving the parking lot.

After buying 8 Infinitis over the last 10 yrs, the terrible repeated service at this dealer has convinced me to buy another brand . I’m still waiting on a call from the service advisor about our car in for service, left all day and have never talked to him (Brandon) . I guess the advisor part doesn’t apply to his job . Who knew . Do yourself a favor go elsewhere . Continues turn over and poor customer service has become the norm, here .

We work with PJ from your sales department. He was professional, knowledgeable, and helpful. He made the car buying experience a pleasure.

Mr. July was an awesome sales associate!...took care of me from point A to Z while also multi-tasking and taking care of additional car buyers in the showroom.....he should be commended for all of his efforts!!...thanks for the detailed one on one conversation that ultimately help me decide the car I would purchase......Mr. Davis

Pretty good experience. I really do not like the upsell approach you are taking. I expect that from Jiffy lube but not at a high end car dealer. They told me I needed windshield wipers and a new cabin air filter when I just changed both within the month. They didnt even look at them. Are you trying to screw people by just suggesting things and hoping they say yes? Terrible.

I have brought many cars but buying one from Infiniti has been one of my best experiences with purchasing a car.

I love my new INFINITI QX80! so many features what a comfortable ride. The whole INFINITE Team was Awesome! They made you feel right at home. Chris Bonner was fantastic he made you feel like one of the family made sure l felt comfortable and fully understand everything about my purchase very nice and knowledgeable person. l recommend Chris Bonner to anyone buying a vehicle from INFINITI Of Charlotte. To the whole Team of INFINITI Of Charlotte ARIGATOU which means Thank You in Japanese.

So I have heard bad thing about dealerships so I was hesitant about going I went to a few and they had the BEST customer service. Pj helped me out I told him what I wanted and how much I wanted to put down for my down payment and my monthly bill and he exceeded my expectations. You do need to go in knowing what you want and ask all the questions you have. Pj did a great job at explaining everything to me and he was patient. I definitely had a great experience thanks Pj I love my car !!

The team at Infiniti of Charlotte have taken great care of me and my family over the past 5 years especially Peter! Thanks for all of your help!

If you are taking your vehicle in for service, make sure you speak with Horatio! He is knowledgeable and trustworthy!

Customer service was excellent! From the time I pulled up until I left, the experience was excellent.

Excellent. My service advisor, Gary Wilson met and exceeded my expectations. He kept me informed of what was being done (or needed to be) and I did not have to wait more than the time he estimated. I am hooked with the complete Infiniti experience.

Service provided was definitely 5 star. Communication peccable

Sales staff were polite, not too pushy, gave us options.