I came in to start a business account and was greeted by Chantell. She asked me what brought me in and listened to everything I talked about. For a chance, someone who cared. She was patient and made sure my plan was a reasonable price. I had to come in twice, and both times she made sure I was well taken care of. This location has the best manager ever. Also she was very entertaining. Kept me laughing the entire time. Thanks Chantell for everything. I will be back.

I was struggling with my phone I went to many store and no one wanted to help. Then I can to this ATT Store and Melissa was great she was very patient.

I been dealing with this store since I got my plan about 3 years ago. The workers are caring and actually help with everything. I added my father on my plan and now my husband plus got an Apple Watch for myself and a galaxy watch for my mom. I will always deal with this store !

The associates were great but there arent enough of them. I was there 3 hrs

Well ok, Ill say it again... If yall go to this ATT location, get Melissa to help you. She did her job like a pro, and shes super sweet...

The manager helped me during my visit. I switched from boost. My daughter came here 2 weeks ago and recommended her. She was very patient and professional. She kept us entertained and very comical. This location is lucky to have her. If you want a great visit at a Att store, go here and ask for Chantel.

Don’t come to this branch. They are good at selling but not at resolving problems. We have been trying to resolve an issue with them that was created by a new employee who was improperly trained. The young lady set up my account and didn’t provide accurate information about my plan, (turns out she sold me a plan I didn’t ask for, the information about the plan and return policy was also NOT printed on my receipt/paperwork), so we got grossly over charged, and they refuse to honor a return of the product as a result. Instead of taking ownership and responsibility for the store’s mistakes, the “New manager” looked up the employee who set us up incorrectly and told US to go find her at an uptown store. LAZINESS! NO ACCOUNTABILITY! Why is it the customers job to track down. THEIR employees? Just threw the poor girl under the bus and left us, the customers, out in the cold on our own with it.

I recommend coming to this store to make sure your account is correct. Johnathan set me up with great service and a ton of discounts that sprint didn’t offer. I was even able to trade in our old phones to get whole new ones.

They are the most UNhelpful people! AT&T really needs to do better training with this location.

My experience was above and beyond great, Daijanae was so helpful and a pleasure to deal with. She had us in and out in a timely manner, made sure we received excellent service, and upgraded us in every aspect. Thank you for hiring good people, good customer service is hard to come by

I would just like to start by stating the store is very clean.I have been sitting here for 30 minutes waiting to be helped. They need to hire more staff for this location.

Today I came in At&t to switch over from Sprint to At&t, Mr. Shayne S. was very helpful and friendly. He explained everything to us about the plans and billing. We switched over 3 lines and he showed us how to work our new phones. I would gave him a 100+ on customer service. I would recommend anyone to him. Hes the best at what he do. Thanks again for everything. Please show love to Shayne S.

I went in to get information about upgrading my device and let me just start by saying DAIJANAE was the best! She was so patient and understanding. Every question i had she had an answer for. I’ll definitely be back.

This location is the worst under staffed management is rude I purchased a phone had issues with the phone returned it within a few hours after purchase and now being billed for the full amount of phone I don’t even have and now can not get in touch with anyone at store because there’s only one employee working

Me and my husband stopped in on a Wednesday 3/4 around 6pm. We received excellent service. Mrs. Brandi helped my husband & Mr. Jarron help me. They solved both of our issues. Thank yall.

If you need help go in and ask for Daijanae she was very knowledgeable about the plans and all the questions we had

Waited 1 hr in line. Was in store 2.5 hours. Denied restroom access. Supervisor said females are not allowed bathroom use. No social distancing, customer not asked to wear mask, no disinfecting wipes, hand sanitizer. Just because the store is neat does not mean it is clean. I am hearing impaired. The employee helping me refused to speak up. Worst experience I have ever had at AT&T. Long time customer but looking to change provider.

It was too busy and I thought I would have to leave to pay my bill another day but the staff was attentive and working to help everyone. Daisy helped me switch my tv service to something new she offered after seeing how high my current tv was. Very insightful and extremely helpful. I came in with a list of questions the next day and she patiently answered them all and worked with me through the setup to be sure everything went smooth. She’s a delight we need more people like her in the world!

So glad I came here to get myself an early Christmas present. I love love my iPhone 12. Thank you to Daijanae for talking me into getting it because it fits into my life so well. Will tell my friends and family to come to her! Very helpful, detailed, and gladly answered the millions of annoying questions I had.

Piss poor attitude of the store manager. I called for her to correct her errors and she had the nerve to have an atti. as soon as she started talking.

The customer service at this Marrero location by Daijanae Jacob was far and beyond superior! One of the Best customer service Representatives I’ve encountered in business transactions. I will definitely recommend people to this store to get some of this excellent customer service. Thank you Ms. Jacob for helping me purchase a great product!

Y’all! I am so happy I made the switch from Verizon to ATT! I don’t know why I waited so long. Daijanae ( Daisy) is the best! She’s so knowledgeable, professional, and treats you like a valuable customer! Please go see her if u want to have an exceptional experience!! She’s going to take care of u, trust me! #bestdecisionever

Visited this AT & T and received great customer service from Daijanae. She helped me with everything I needed for my phone and had me in and out quickly. I will be coming back here in the future!

Shayne was by far one of the best reps I have dealt with. He went above and beyond to help me. He was personable, professional, and knowledgeable. I told him what I was interested in for my plan, and he made it happen. He made sure I was happy with my entire purchase before leaving the store & never rushed me on a decision. He even stayed past his shift to complete my phone setup. If you need to go to an AT&T store, go to Marrero and ask for Shayne.

Kaya was very helpful and very determined to make sure everything was ok love here costumer service skills great attitude I can send referrals to this location she was very very nice

Daijanae was extremely helpful! She made my transition from sprint easy, fast and my bill is cheaper! I will be back soon for more devices.

I went to this store to add a device to my plan. The service was very good. However, I received an email this evening indicating that my new device was enrolled in mobile insurance. During my visit there, I specifically told the sales rep (Natalie B) that I did not want mobile insurance. I had to call to have this removed from my account. I feel like I was mislead. I would’ve given 5 stars had it not been for this betrayal.

I was greeted by everyone in the store as soon as I walked in. Natalie was the representative who helped me. She was very patient with me and helped me switch over 4 lines. She even helped me activate my new phones once they were shipped. Natalie was great and very knowledgeable.

Mgr refuses to deal with me as a customer on an issue with my bill by which she sold me the svcs. After I stated that I just gotten off the phone with customer service, and was instructed to bring the bill over to the store so that the Mgr can go over the bill and see what the problem was. She still refused and never addressed the problem. I will never refer anyone to that store.

Great ppl and vibes on my in store experience I’m glad I choose the LAPALCO AT&T store to do business

I want to give a shout out to Bethany and the rest of the crew at the AT&T store in Marrero. I just recently purchased an apple watch at this store. When I got home my watch was not working. I drove back up to the store and was helped on the spot. The employees in this store are very knowledgeable and professional. The level of customer service coming out of this store is unmatched and if I could rate this store 6 stars I would because they do not fall short of anything less.

Mr. Calvin was amazing! My husband & I rarely get the kind of service we received today. He was patient, kind and well knowing in all areas we required.Because of his service we upgraded our service & bought two new phones & bundles! We will share our service experience with others & recommend Calvin as well!Karen & Wilfred Butler

Excellent customer service! Friendly, knowledgeable, professional staff, that goes above & beyond (thanks Shayne!) ~I originally went to another store, but they were out of what I needed, so they redirected me to this store and I’m glad they did. This will be my At&T from now on, and I will definitely recommend this store with Miss Chantel and her amazing team.

Daijanae helped my wife and I and she was such a help! Very patient and her customer service as well as the other employees deserves more than 5 stars, great staff marrero!

This store location is so slow customer service sucks. Need more agents on staff then maybe they could see an increase in sales.

Store was very clean and there was sanitizer available to use, they enforced social distancing which made me feel less nervous about being out since I needed a new phone during COVID. Daijanae switched me over from verizon quick and easy, she’s great and very nice. Ask for her!

From the minute I walked in the door I was greeted by Natalie. The experience was Exceptional. She was very patient with me. Very knowledgeable of the products. Because of my encounter at this store I will definitely refer family and friends. Great Job Marrero Store.

Let me just start by saying WOW. My mother was helped by Dajanai and she is very pleased!!! My father passed away a few months ago and my mother lives in Louisiana alone. I worry often about her handling things on her own especially technology. She went in to att with a phone issue and had an old phone she purchased minutes on every month and refused to upgrade her old phone for as long as I’ve known her. Somehow Dajanai talked her into a new number, a new phone and worked to get her a great bill. She even taught my mother how to use the new phone and had her call me so I could save all the information for her new account. I was overwhelmed knowing good people still exist and as long as she is working there I know my mom is in good hands! Ask for her

The staff at this store location was very friendly, they were amazing patient, knowledgeable, helpful,thoughtful professional.I would recommend Calvin and Chantell just simply were the best. Great experience what more can I say. If you want a great deal they are there for you. 4964 Lapalco Blvd is your one stop shop. Enough said 😀😄

The manager is very rude and dismissive, the employee was trying to help me with my account and asking the manager a question and she kept ignoring her. Took way too long to receive help for a small issue!!

I had been having problems for a month thinking about leaving the company I was so mad an in half of an hour Ms.Chantell fixed my problem!!! Eternally grateful

Daijanae this young lady was amazing. I waited 2.5 hours waiting girl her. Other employees offered i am glad I waited on her. I would love to her a 10 star rating if possible!

My experience with the sales man name Shayne was a smooth transition. He is awesome and, professional as well as knowing his job. Thank you so much.

Had a terrible experience. Staff is careless, ignorant and rude . I was very dissatisfied with lack of clear answers or incorrect answers . I ended up calling customer service and got much more help. It was just total waste of time to visit this store. AT&T need to hire better people and train them better. I guess you cant teach people work ethics.

We came in to upgrade phones this morning and had a lovely visit. The manager Ms. Chantell was very patient. She helped us transfer our things. We normally go to Manhattan and they don’t help us do that. This will be our store moving forward.

First I will start by saying that Shane is an awesome employee. He took his time working with me even though he was the only one working in the store that day. However, his Manager is in capable of doing her job. She was fishing for a bad review about Shane and when she didnt get one she proceeded to LIE about offering me assistance. She did nothing to resolve my issue because she has no idea what she is doing. This store needs to hire someone has knows what their doing or make Shane the Manager because he is the one running the store anyway.

Ms. Chantelle really had the patience and demeanor of a saint, I had an (understandably) difficult situation when swapping providers to AT&T, and it took over an hour to get everything settled and set up. She managed this while dealing with multiple other customers and, what seemed like anyhow, a trainee that she was overseeing.Ill gladly be back, even if we have to go through 4 devices to get everything straightened away again.

Shayne was awesome. He cleaned up my phone. I would recommend him to all my friends and family. I give him a 💯.

Everyone was helpful and polite, but Shayne is the man over there:)! I will always asked for him if he is available..

We switched from sprint today. Ms. Chantelle helped us. She helped us get the account number from sprint. Which was difficult. She helped me transfer my info, gave me pricing for other products and really was resourceful. She was a pleasure to work with. Thank you AT&T, you have a great manager onboard.

Daijanae was so professional and helpful, I’ll be sure to be back!

My wife and I had Daijanae help us and she was such a delight. Best customer service weve had since

The Representative was awesome, pleasant and knowledgeable. He took his time and help me,when purchasing my phone.He explained details about the phones before me making any purchases. He offered me some of their accessories, that I may have needed while @ the store

Ms. Chantel the manager is so patient. She stood on the phone with customer care for me for an hour and half to assure they fixed my bill and future bills. I tried to get help from so many people and was unsuccessful and she was the only one to get it done. I love her. She rocks.

Chantell is the best! She got us the best deal and took all of our needs into consideration. She has helped us for years with phone service, internet, and cable. She has the best customer service skills and is hands down the most amazing manager ever! Love and appreciate her hard work!

Went in to change my phone over from Verizon and Natalie was amazing! Very kind, patient, and helpful. Thanks again, Natalie!!!!

Shayne helped me get my new phone together he was very helpful & patience great personality

I went into this store on June 4th after work. I was met by Natalie at the door. I told her I wanted to update my phon and have my watch looked at. She helped me with my new phone purchase and Shane helped to reset my watch. Natalie was Amazing. We joked around while waiting for my phone and laughed. I felt like I’ve known her for years. She was so Sweet, Funny and Knowledgable too. I really enjoyed having somebody so attentive and Fun waiting on me to make sure my experience was a Pleasant one. If you go to this store ask for Natalie or Shane and you will love there personalities!! Thanks Natalie for all your help!! Ms. D will definitely be back to see you when I need anything. 💕💕

Daijanae helped us with so much and we switched from sprint to AT&t quickly and she was very pleasant

Had a great experience. Chantell really helped me out. Great sales rep.

I could not ask for ask better sales lady. She was awesome.

Ronald helped me with all my needs and gave great customer service 10/10 would recommend

Deja helped my friend who was visually impaired to get the information needed to get him a new phone. Her, as well as the manager on duty, provided friendly service and answered all of his questions accordingly.

Went to AT+T store to get more storage. Calvin was glad to help. Very polite and helpful. Great service.

Calvin provided great customer service. He made my experience awesome!!!Thank you Calvin 😊

The associate that helped me was great. I will be getting faster service that is not shared with other homes (as COX does) and my monthly charge will drop from $89.99 to $40. Coxs reliability and customer service has been awful for the 13 or 14 years weve had them. Our next door neighbor switched to AT&T two years ago, and has been VERY pleased with them!

I attempted to walk in today to purchase two more phones after having two paid off phones with ATT, the store rep Ronald and another stopes rep were in the store lights off talking to a girl very very close to her. The door was locked. After standing in the rain for a few min Ronald was able to open the door for me and as I began to tell him why I was there he continued to repeat to me what do you wanna do for your phones over and over in a nasty tone I then looked at my partner and asked to go to other AT&T. Horrible experience. Also there should not be flirting going on with doors locked at a place of business! Unprofessional

Love my service

Everything went good line was long they only had to employees working some customers left

The manager helped me out. I have no clue about a smart phone. She saved the day.

Recently switch to AT&T from T-Mobile. When I started up the new phone with new sim I was given an error and Shane was able to figure the problem. After a few minutes the sim was now active. Shane was quick on his feet getting two jobs done at same time and was nice.

The manager helped us with everything. She was very patient and helped me get all my info from T-Mobile to switch. I love this Att. Thanks Chantell.

I went in to see about switching from metro and I worked with Ms. Chantell. I went in lost and had no clue what I was going to do. Chantell really made this visit pleasant. I am mourning the lost of my husband and she was very delicate and comforted me throughout this entire visit. She sat with me, created all my new email addresses for me because I’ve never used an email before and showed me how to work them. She answered every question I had, never showed signs of agitation, and was just wonderful. She did not try to make me spend a fortune. She asked me what my needs were and she got me out with spending less than I expected. I am a 55 year old woman and to say this was the best cellphone store visit I’ve had in my entire life, is the definite truth. Thank you so much Chantell for helping me and cheering me up. My day definitely is going better now since she helped cheer me up and gave me the best service ever.

Chantell is the person you NEED to talk too!! She’s the absolute best!

Worst customer service ever. This lady didn’t want to deal with us the minute she saw us. I will never step foot in her store again and I will make sure everyone I know is aware of.

Due to be installed today wrong address over 100 miles away. Then they want another deposit for THEIR mess up took me 3 weeks to get this appointment now all this not worth it AT&T

We switched from T-Mobile and Chantelle helped me make the process easy. The whole crew rocked!!!

Calvin is a very brilliant young man I am very happy with his knowledge

Chantell an Calvin did a awesome job. Thanks

I had the pleasure of working and meeting Bre, she was awesome very helpful and patient with everything that was going on with getting me setup for internet and phone services. She definitely went above and beyond my expectations which was awesome her and the assistant manager Manny did not stop until my order was complete they even went the extra mile of working after the store closed to make sure everything was right! I’ll highly recommend AT&T in marrero, go see Bre & Manny 😊

ONE OF THE BEST. LOVE THIS AT&T! GREAT CUSTOMER SERVICE, NICE CLEAN STORE. THE WORKERS ARE NICE AND VERY KNOWLEDGEABLE. WOULD RECOMMEND THIS LOCATION.

The manager Mrs. Chantell was VERY patient and awesome customer service! If I can give more than 5 stores I most definitely would!

Shane was super helpful and made the experience enjoyable!

First store I’ve been to that the employees actively try to lower my bills. Switched from Cox, got a new phone and still saving $100+ a month!

Amazing service! Very helpful employees

The agents were helpful after the extended wait.

Quick service, I had the pleasure to meet the courteous staff.

I dont understand why you have 2 people working and only 1 person helping customers. Why have a handful of customers waiting to be helped while the manager just sits there.

Shayne was very helpful with my service!

There is no displays of phones except a few galaxys and the female manager was rude and very mean....the other employee took over my sale and I will not be returning there

If there was rating lower than one star, this store just earned it because of Bethany and so called manager Chantel ( or some name sounding like that ) . Lazy, unprofessional and downright rude . AT & T lost a long term client because of these two ladies . Never again !!!

Great environment. Clean store. Friendly staff

Do not buy any phone from this place. They ripped people off with their bogo deal..And the white male manager is rude!

Poor service, bad attitude, poorly trained workers and even less responsible managers . A better representation of the star system would be ZERO stars instead of the settled one.In November 2017, my parents came to buy an iPhone X. There was a promotion going on for buy 1 get 1 free applying to iPhone 8 and iPhone X. They ran out of phone 8s and offered my parents an iPhone 8 Plus instead (at no extra charge said verbally) and mailed the iPhone 8+ to my house . Transaction sounds great right? No. Promises don’t deliver there. Statements came and numbers don’t add up. We called AT&T service and they pushed us to the store and the store sent us back to AT&T corporate. The cycle went on around 2-3 times pushing responsibilities. The AT&T corporate cannot do anything about a transaction at a store but the store kept pushing us to call AT&T corporate to solve a problem they caused and that resulted in us wasting our time . It’s turns out that the store worker did not properly explain the promotion to my parents at the time of the transaction. They did not explain that although the iPhone 8 is free but an upgrade from an 8 to an 8+ would result in $3 extra every month . That extra $3 per month doesn’t sound like a lot but it adds up through the course of a few years. The money wasn’t the biggest prob; it was the “hidden” part that is unprofessional and shady. My mom didn’t even ask for an iPhone 8+. My mom isn’t tech savvy so an iPhone 8 and iPhone 8+ made no difference to her . She didn’t request the iPhone 8+; they offered it in exchange for the iPhone 8 that they didn’t have in stock. My parents finally showed up at the store a final time yesterday after being pushed around between AT&T service and the store. They treated my parents terribly at the store despite being a loyal customer of AT&T for over 10+ years. My parents requested a manager and a floor rep instead kept my parents company . The manager did not want to come out .My parents explained to the floor rep the situation and he basically for 30 mins said the same thing as if my parents can’t understand him . My parents are Asian Americans that were not born in the U.S. so their English isn’t the best but they’ve been here over 25+ years so they can still understand and communicate . A small communication barrier is not an excuse to treat my parents no better than a child . They belittled my parents and repeatedly ignored what they said and their request for a manager. They repeatedly said the same thing over and over for 30 mins saying that an upgrade from an iPhone8 to and 8+ means $3 extra per month. Who doesn’t understand that ?! It’s that they were standing in front of my parents but they weren’t listening to what my parents had to say. The rep condescendingly told my parents, ” I don’t care . It’s not my fault . It’s your fault for not reading the fine lines.” But isn’t it their job to tell us and explain to us what the promotions they are offering us are? This would have been prevented if they did their job in the first place and just told us from the beginning and not us finding out months after through numbers that don’t make sense on our statements . The manager, by the way, was aware of all this but refused many times to come out still. Out of frustration, my dad tore his statements in front of them which finally resulted the manager coming out and kicking my parents out and telling them calm down. What would a professional do ? They would get a manager out to admit fault, apologize that the store is relatively new and the workers are poorly trained therefore they may have forgotten to disclose full info during the transaction, apologize that they didn’t tell my parents everything they needed to know before transaction, and be sympathetic and apologize again that they can’t do anything . Instead of kicking the victims out the store . No apology from start to finish. That’s the least they owe us. We called corporate and they can’t do anything to them bc they are some 3rd party franchise but that doesn’t excuse them from doing what they want .

Excellent customer service.

Its small, it doesnt have a payment kiosk and you literally have to wait forever to pay a bill. And I was told its that way by design so they can try and upsell you

Takes to long to get waited on.

The manager was the absolute worst. She was very unprofessional.

New location close by, staff is friendly and helpful.

Great customer service Mr. John Berger