Great place to buy a bed. Knowledgeable employees, smooth logistics, and may offer competitive prices but not really sure as I didn’t shop around much. They seemed reasonable enough though. Overall, a good enough experience to write a review.

Sales persons are very knowledgeable and helpful. They truly want to help you find the mattress that is best for you. There are no high pressure tactics. They have quality products and their services are really informational, making sure you have all the info to make a decision. And they have a great guarantee! There are discount mattress stores, but I am very glad I am dealing with Mattress Firm: excellent service and industry prices.

Great service! They didn’t have exactly what I wanted in the store but they told me where I could find it and gave me lots of options. I left with a great pillow and I have to say last night was one of the best nights of sleep I have had in a long time

We worked with Ferris and received EXCEPTIONAL customer service. Ferris answered all of our questions and addressed any concerns we may have had. Ferris was in no way pushy or eager to get a sale out of us, rather, he was very personable and friendly. Thank you for a quick and easy experience!

Very positive experience. Joe the store manager was helpful. He did an awesome job explaining all the differences between models for my wife. Highly recommend this store.

Amazing guys at this location. Loved working with them. We ended up having to switch out because of comfort issues and they couldn’t have been nicer. I would highly recommend them!

Frasier at the Ballwin location was awesome. No pressure, very knowledgeable and helpful. Great guy, great experience.

Was amazing they were life savers I needed a metal Platform bed frame They were very helpful to find me one. Thank you so much for the great service

Our salesman Chris was extremely knowledgeable and helpful! He carefully explained our finance plan. Very excited to receive our new mattress!

Easy buying experience. Knowledgeable sales staff. The Manager offered us great deal, we are repeat customers. With their great service, no pressure environment, warranty coverage, delivery service, and good pricing we will only buy our mattress needs from this store.

Faris helped me find the perfect mattress! He was awesome! Very excited to sleep well. Thank you Faris!

Christian was very knowledgeable and explained everything well. Not a pushy sales rep which I respect because I am in sales myself. There was no hurry with him either, he took his time to explain and answer every question I had. Very nice young man. Thank you Christian!

All I needed was a mattress for a guest room that is used 4-5 times per year. The sales man, Faris, was very helpful and had me in & out in 15-20 minutes. He wasn’t pushy and made the process so easy. I would go back here. Prices were also very reasonable.

Faris was extremely knowledgeable and helped educate us and walk us through the decision-making process at our own pace. We walked away excited about our new mattress and couldn’t wait for it to arrive.

My experience was over the course of a few days. I 1st worked with Christian, who was very helpful and patient with me while I browsed around, no pressure which is very important for me.The following week, I went back and this time I worked with Joseph. He was also very patient as I hadnt fully made up mind. He helped me narrow down my decision and I purchased a new mattress that evening. A few days later, I called to reschedule my delivery and add an item to my order that Joe suggested the day I was there, but I turned down. I have to give him props for his patience because he kindly added the item, rearranged my delivery, and re-processed my order and payment.Today, my order was delivered EARLY with care and ease. I couldnt be happier.

Farris, my sales rep was very knowledgeable and really took the time to inform and help me.

My girlfriend and I just recently purchased a new home and were in the market to upgrade our mattress and guest bedroom mattress. We strolled in to Mattress Firm and were greeted with promptness and open arms. Faris was the name of our sales representative. He was helping another customer at the time and let us know he would be with us shortly. Once we got down to it, he was EXTREMELY KNOWLEDGEABLE! Showed us all the different types of beds (way more than you think) and asked us all the right questions ( how long do you sleep for, do you sleep on your stomach/side/back, etc.) and figured out what bed fit US the best! We could not be happier! He also gave us a great deal on our guest bedroom mattress! We got both for the price that we thought we would pay for one!!!! I HIGHLY recommend Faris at Mattress Firm. He knows his brands and has great prices!

Joe was very knowledgeable about the products, did not try to oversell us and we are really excited about the purchase. Would definitely recommend the place with a note that if you are only going in to try the purple mattress, they dont have them in stock. Selection that they do have is great and for us having something to try was worth it for sure.

Christian was very knowledgeable and helpful to us.

We have purchased from mattress firm before and always had a positive experience. This week we went in to buy an adjustable bed frame. We were given the name of Faris to talk to by someone whod recently purchased from this store. He was knowledgeable, personable and gave us a great price. The experience was really good. We recommend this store

Very fast and friendly. Knows product. Because of how how wonderful they are is my 2nd time in a year I’ve make a purchase

Our guy (Joe) did a fantastic job. He was very knowledgeable and made sure that we tried every bed that would be a match for both my wife and I, then helped us narrow it down to the perfect choice! We were very pleased with the overall experience!

Really first-class service during the entire experience!

Great experience, the manager took care of my blind mother and I and she left happy and with not a question at hand. Thanks

I had a great experience and the worker i had was AMAZING

Beyond exceptional! Very friendly & knowledgeable staff. Would most definitely recommend.

We are on our third mattress in 18 months and each time they honored their commitment to back up their product. However each time we had to trade in our defective mattress we ended up having to upgrade to the next level hoping to find a mattress that would not make us wake up with a backache. The first mattress was $1,500 and sagged on each side after a few months. Next was a Beautyrest Legend coil mattress for $2,500 and it too sagged and caused backaches. Now this next one is a Tempur-pedic memory foam that cost us $3,800 (minus $2,500 reimbursement. I would have thought that spending $1,500 on the first mattress would have been enough to ensure a comfortable night sleep. I hope this 3rd replacement is a good one. I can’t afford to spend $1,300 every time I have a warranty claim. Or maybe it’s by design. We should have at least been cut a deal on the Tempur-pedic since this is the third time around but we paid full price.

Joe was super knowledgeable and helped us find a great mattress!

Joe and Dana were both very helpful, very knowledgeable, and willing to spend time with me until I found just the right mattress.Only downside - I didn’t expect an added fee for delivery, removal of current mattress, and set up of new mattress.

Ferris was over the top in helping us be glad you have him and I will share our experience with all our friends

It was a painless experience. We are not real picky customers to begin with, but Faris made the process very simple and easy to understand. He was very knowledgeable about their products and options, and most of all, wasnt the pushy salesman.UPDATE: We had to take advantage of the 120 day warranty or whatever it is. The bed after a month began to have huge body impressions. OK, no big deal...defective. Went to the store to exchange and walked out having to pay $300. WHAT!!!??? I suppose I get the $99 delivery fee, but a restocking fee and having to pay the difference in price because the original purchase was a better sale...forget it. I dont and never will understand that. They can use all the logic in the world, but a customer should never have to pay that dearly to get a defective product replaced. Bad move Matress Firm. I may not count, but you wont see me when I retire in about 5 years and want to buy one of those $8000 mattresses.

We were blown away by how knowledgeable and helpful Faris was about mattresses. Would recommend buying from him anyday!

Sales associate was very welcoming, friendly, knowledgeable. He was a pleasure to work with in finding the perfect mattress for me at the best price.I have bought several mattresses from mattress firm and will continue to do so. :)

We have been there twice first to buy a bed and yesterday to purchase a headboard kit. We were waited on by the same person both times. He was courteous, helpful, knowledgeable, and we thought he did a great job. We have been very pleased with our experience.

If you like to deal with salespeople, this is your place. Good quality mattresses, decent prices, lots of add-ons.

Was in last week and was assisted by Faris. Great shopping experience. Faris was friendly, knowledgeable, listened to what we wanted and made great recommendations and helped us stay within our budget. There was no pressure. Got the vibe that all he cared about was making sure our needs were met. I was ready for a high stress and high pressure shopping experience. I couldn’t have been more wrong. Smooth, quick and easy. If you need a new mattress, this is the spot!

Joe was very nice! Did a great job helping!

I have used Mattress Firm several times and it’s always great service. My daughters have also had great experience there.

Our experience was a great one. Joe was friendly, knowledgeable and very helpful. We never felt pressured at any point to purchase a higher priced mattress.

We had a great experience - Faris was a terrific salesperson, very knowledgeable and answered every question.

Joe was absolutely fantastic. We were shopping for a mattress and box springs for our teenager, and found exactly what we were looking for here. Not only was Joe extremely friendly and knowledgeable about all of their products, but he also was great at working with our teen to find something that was comfortable for him and in our price range at the same time. Hopefully later this year well be looking for a new mattress for us, and we will definitely be going to see Joe first, as well as recommending anyone who asks. Thanks for a great experience!Update: 2021 - our other teenager also needs a new bed now, so of course I again reached out to Joe at Mattress Firm. And again was blown away by how great of an experience this was, seriously amazing. I cannot recommend any higher.

Very helpful and low pressure sales approach was greatly appreciated

We had a great experience here today. We worked with the manager & he found us exactly what we were looking for. Definitely recommend!

Buying a new mattress can really be stressful, especially when the mattress you want is $$$$$! Got a great deal on a mattress that I know I’ll love:)

After searching and shopping for quite a number of days in the middle of a big move, we returned to Mattress Firm and purchased a beautiful mattress as well as the mattress pad, sheets, pillows combination package in a matter of minutes at a good price.

Joe was a huge help and we had an extremely pleasant experience!

My sales person, Farris, was professional and knowledgeable. My purchase was very easy because of his expertise.

Faris is the best salesperson I’ve worked with...hands down. Thanks so much.

Joe did a great job helping us find the perfect mattress for me and my boyfriend!

Came into the Mid Rivers store and the salesman was incredibly helpful.Took us around and showed us a lot of different mattresses and let us try them out to get a feel for what we liked. They were helpful every step of the way, from explaining the different kinds of mattresses available, to the materials, to the features, to the cooling memory foam pillows we got!All in all it was a good experience from the time we walked in the door, to the time we picked out a mattress, to when the salesperson got us hooked up with no interest financing, to mattress delivery.No complaints at all, five stars. Loving the new mattress and the fantastic nights sleep we get!

Went to Mattress Firm June 8th 2018. Spoke with Brandon. Brandon took care of my client with his purchase for him and his family. He bought a king size mattress with box spring set with frame. He got a great deal. Brandon took his time in answering our questions and making sure my client was taken care of in all his needs to make a decision in buying a mattress set for him and his wife and three twin size one set and two mattresses. Thank you so much Brandon. Go see Brandon on your purchase.P.S. update, Brandon went above and beyond for my client. I would recommend anyone to this Store and to Brandon hands down. Brandon impressed me and left me stunned. Again, thank you so so much Brandon. Greatly appreciate you and what you did for us.

Ok 2nd review... I went to the store in Manchester Kelly couldn’t have been more nice and apologetic, she spoke with the manager about the problems with my bed And sales person ( who was new)... he was fair about the purchase, understood the problem, and made a fast turnaround so I can get the correct bed in a timely fashion. Then I received a call from the district manager again apologizing for the confusion. Thank all of you for your help with this dilemma . I will be getting the plush mattress on the 11th and will leave another review after sleeping on it for a while.Again 😊 thank you!! 3rd review.. sleeping like a baby, no more pain and sleeping most of the night just LOVE this new mattress!!!

Aaron was great and very helpful and was very informative with all the different types of mattresses. He gave us a great deal and we recommend coming to this store. 5/5.

Joe was amazing. Made sure he kept me in my budget and knows EVERYTHING YOU NEED TO KNOW about any and every MATTRESS. Definitely will refer him and this location.

I went into the store having absolutely no idea what I wanted, and Jordan was working and assisted me in finding a bed that would work with me in my budget.He was very knowledgeable in every aspect of the needs of a customer .Especially one like me who knew nothing about buying a bed.I would go nowhere else to buy my next bed besides Matress Firm.Jordan was great and welcomed me.back! So I will definitely be back.

Very awesome service and awesome Matress

Jordan is the man!! Ask for him. If he is not there, you are still in good hands. Friendly staff that is very educated and patient. We came in looking for a mattress, but we left with a mattress! This store is the place to go if you are looking for an enjoyable mattress buying experience with a talented, kind staff. Thanks Matress Firm in Manchester. You guys rock!

My mother moved into a new apartment and needed to get a new matress as she had been sleeping on her couch, getting little to no sleep. From the second we walked in, Joe was immediately helpful! He listened to what my mother had to say, took her questions, and pointed us in the direction of what was perfect for her! Nice guy, good deal, great service!

Made the Serta a good deal by throwing in free delivery and pillow. Joe was easy to work with - very helpful without being pushy. Would definitely recommend

Joe was extremely helpful. My fiancé and I have been shopping for a mattress for a few weeks and these guys were patient with us and helped us find a good mattress that fits our budget. Would recommend that anyone looking for a mattress at least come in and talk to someone here.

Very good service

I only rate 3 because of the ridiculous prices. The service, however, was top notch.They seemed to stock only high-end mattresses, so maybe I had slightly... different expectations than I should have?

Love the service! Love my new bed! And if I dont like it, THEY WILL LET ME CHOOSE ANOTHER MATTRESS! How cool is THAT?

I appreciated the trouble all of the staff went to to help me finally get a product that would work for me. Even though I had cancelled my first order. Brandon went to the trouble to contact me directly about the July 4 th and Chris Pam and finally Joe. All worked with me. Thank you. For your patience and help.i hope I got all the names right.To

Employees were very professional. Every one worn PPE . THANKS FOR THE HELP

Service was friendly even thoughI was just in the looking phase

Joe and Jordan (the twins) are a couple of great guys. Both fellas know their products and were exceptional to work with.

The experience was great and very in formative. Joe our sales representative was very knowledgeable and his customer service was a true representation of Mattress Firm. Help guide us to Dreambed mattress with Contempo base we believe we will enjoy. Thank you.

Awesome place to purchase!

I went to the Manchester store in Jan 2017 to buy pillows and three months later went back to buy a mattress. Jordan has great people skills, easy to talk to, and very knowledgeable about All of the products they sell. His knowledge of their products is very detailed, even down to the way the different beds would affect people. I bought my former Tempurpedic from this same store about six years ago. I loved the bed, until I began having autoimmune problems which caused me to lose a considerable amount of weight. Jordan really helped me to understand why my former bed was no longer working for me. And he helped me to find one that did - he nailed it too!!Dont go anywhere else if youre looking for a mattress, and spend some time comparing and evaluating the products.

Great deal! Joe was very profeasional and friendly. Well be back!

Our salesman was very fast helped find the perfect mattress at a great price. Highly recommend

Jordan helped me make the right decision. I was on a budget but very picky. With his knowledge on the mattresses and patience with my decision making, I found exactly what I was looking for!

Super helpful- even stayed after hours to help us make our decision and leave with a happy purchase.

Knowledgeable and friendly salesman, and he provided fast service...and its going to be a fast delivery. So far, so good!

Great experience! Joe was very knowledgeable and answered all of My questions!

My sales person person was awesome real knowledgeable about the products and helpful i shopped other places on Manchester but mattress firm had the best quality at the best price

Jordan was very knowledgeable about products and he helped make my customer experience well beyond satisfactory

Awesome customer service from Jordan! He helped me find the perfect mattress! Thanks Jordan!!

Great ! Salesman was great

Aaron was very patient and not pushy! Very happy with the purchase!

Brandon was very helpful and made our experience enjoyable!

Ive purchased a lot of mattresses in my day (dont ask), but I dont plan on ever going anywhere else. The service here is way better than the other stores Ive been to.

Worst customer service experience Ive ever had!!! Back in June of 2016 my family and I moved to St. Louis to be close to family. We sold everything we owned and drove 15 hours to get here. Shortly after we settled in we decided to buy a bed. Mattress firm came highly recommended, so we decided to buy from them. We originally went in to the location in Chesterfield valley. The first guy we dealt with had no knowledge of the beds in the store and sold my wife and i a bed that not only wasnt for us but found out from his co-worker was a bed they had recently gotten in and management had been encouraging them to sell. So after being charged a fee of about $150.00 for the mattress to be cleaned and another $100 delivery fee we had to go back in to the store and have a different associate help us this time whom which introduced herself as a manager. The manager lady seemed to have just as little knowledge of the mattresses although she claimed to be in the business for years at this point. We decided to take our time and make sure we ended up with the right bed. We ended up with a tempur-pedic bed with adjustable frame which retail at about $7000.00. Although expensive we decided it would be a great bed due to my lower back arthritis and my wifes sciatica. The bed was great except for one thing. It made us hot while we slept, literally waking up sweating. At this point we were tired of dealing with the Chesterfield location as they didnt seem professional so we decided since we were already in the area that we would try and resolve our issue at the Manchester location off Highland. The gentleman that helped us informed us of a newer version of the same mattress we already had that has a built in cooling system. This was the perfect mattress for us. We tried it in store and felt satisfied and that this was the end of it. So after paying another cleaning fee, delivery fee and difference in price we get our new mattress. As soon as the delivery guys left i took the wrapper of our mattress and discovered a black scuff mark, probably from the delivery guys loading or unloading but at this point we were done going back and forth and decided it wasnt a big deal. My family and i went back to Florida where we had moved from to gather the rest of our belongings and spent a little time with friends before returning to St. Louis for good. When we returned we quickly realized that the mattress we had gotten wasnt the right one. We are side sleepers and require a soft mattress to shape to our body. This mattress was obviously firm. We confirmed that it would be soft before we left. I started a new job immediately after we returned and asked my wife to call and deal with the situation. When i came home from work that night she informed me that they told her that there was nothing more they could do because we had already returned mattress numerous times and they couldnt do that again. So weve been stuck sleeping on a $8000 bed that we dont sleep well on. I toss and turn all night and wake up with terrible lower back pain and so does my wife. Its really not fair to spend that kind of money and be unsatisfied with what you have. I paid cash up front for everything which i regret now. Had they not been paid in full they probably would have done more to help. We are considering hiring an attorney to help us with this matter.

Very bad behavior of Manager and Assistant ManagerThey dont know how to behave with the customers and also lied

Joe was very knowledgeable and a delight to work with.

The sales staff is phenomenal and I love my bed!!!

This was a great experience

Had a good experience buying from Mattress Firm Manchester. Knowledgeable sales team that was attentive to our needs.

Joe did a great job

Brandon and Kenny did a outstanding job

Great service!

Joe was awesone

Easy and friendly

Easy