Our sleep expert Jake Robicheau was great. As we walked in the store he greeted us and answered all of our questions. As it is always difficult picking out the right mattress, he guided us throughout the store and showed us the difference and choices we could pick from based on the price point we gave him. We never felt pressured and found him the most pleasant to deal and most knowledgeable out of all the other stores we had recently been looking for a mattress. We felt he gave us a great deal and found him to be very accommodating to our special requests.

Great experience with Jake when I dropped in on a Sunday afternoon in Manchester, NH to get a mattress for delivery to our Florida home. He gave a reasonable but not overwhelming number of options and helped me to select one at a reasonable price point which was set for delivery in two days! Thank you!

Our sales rep was very informative and professional. He showed us options based on how we slept. We went in intending to purchase the Purple mattress. We loved it. But we were shown another mattress and loved that one more. We were able to finance it and left incredibly happy. Im in sales and I appreciate great customer service!

My sales rep was very helpful. He was very knowledgeable with all of the products and helped me narrow down what would work best for me. I’m very indecisive and had helped make the transaction timely and affordable.

I went into mattress firm today and was helped by a young man named Jake who helped me pick out a mattress for my mother we were working on a budget and he was more than accommodating looking things up and calling other locations just to find us the best price he is very polite and personable! definitely great customer service here His coworker Zack was also very helpful thank you both for the great service! 😊

My partner and I have been in the market for a new mattress for a little while now. Just like with cars, phones, etc, shopping isnt easy with sales reps that are like hawks that wont leave you alone and pressure you into a certain brand or model because they get a bonus or incentive to push for that particular model for the month.Our sales rep, very knowledgeable, very laid back, showed both of us the options we described to him in detail, and hit the nail right on the head with our new Temper-Pedic. Not because we were looking for anything extravagant, but because he listed to what we were trying to convey for comfort.He gave us a wide range of different mattresses with all sorts of pricing options, but price wasnt the key factor in our decision. He went over all the options in full detail which included warranty, warranty concerns, return options, just everything we needed to know with no pressure.Cant explain how satisfied we are with our purchase, and cant wait to get a restful night sleep.Thank you Mattress Firm, for hiring and having a wonderful staff who are professional & knowledgeable about their products!We will definitely be recommending the Mattresd Firm Store in Manchester NH. 5 stars 10 times overWeve never had a sales experience like this where the sales rep left us alone and gave us

Mr.Jake and Mr.Zack were very professional and courteous. I came in and was a little cranky due to loss of sleep and they both were patient and understanding. I couldnt decipher what kind of bed I needed, I had them bring at least several out and when I finally found the right one they both said hey take a nap see if this is what you really want. They were not impatient they went through the steps to assist me, and to financially help my budget. These gentleman were extremely fun to talk too. I havent had good customer service here in a long time and I will say it was nice. I recommend this store and these two gentleman to anyone. The professionalism was outstanding and they were still patient even when I wasnt great Duo.* The cranky sleepy lady*

We were looking for our main bed and had stopped at several stores. Mattress Firm was the best by far. Tina was our salesperson, and she was the perfect balance of attentiveness and patience. She left us alone when we needed to try out the beds, but was extremely helpful with tips on how to choose the right mattress, how to properly test them out, the construction and materials, and all the respective warranties and policies. She was helpful and professional and a pleasure to work with.There are so many good choices in the store, and you can try everything - be sure to use a pillow! Having such a variety of options gave us the entire spectrum to choose from, so we didnt feel like we were missing anything. It was truly a top knotch buying expereience.

Drew was awesome to work with! He was so helpful in reviewing the best options for our mattress needs and guiding us to make the best decision. He was professional, knowledgeable and made the process very easy. Thank you Drew!

Great experience. Very knowledgeable sales people. Helped us with pillows. And will be back to buy a mattress!

Very Helpful and professional staff, Joseph P. helped me find and get the perfect mattress and foundation for the best price. Definitely the best mattress shopping experience I have ever had, both easy and stress free. Big shout out to Joe... Thank you so much

We came here and had an amazing time picking out a a mattress. No high pressure sales tactics. Zach greeted us promptly and professionally, did an amazing job listening to what we were really looking for and meeting our needs. I had already looked online and at several other stores in two states and this was by far the best experience I had. I am really happy with my choice and Zach found a way to help me afford the one that worked best for me.My back feels better just from being here and I cant wait to use this mattress for at least the next ten years. A great investment in good sleep for someone who needs it!

Zachary and Andrew were very accommadating to what we want/like, outstanding professionalism. 👏🏼 I highly recommend going to this location, these guys are great and theyll help you out! Overall, a delightful and wonderful experience. 🙂

I shopped at several different mattress locations and decided to try Mattress Firm. Zac was the associate that greeted us promptly and quickly.He gave us ample time to look at the selection of mattresses while explaining the differences of different companies and types, never pushing one or the other but letting us decide on our own.He was both professional, patient, and helpful during the entire experience. Even so far as to let us try several different pillow types as well.I was extremely impressed with the whole process and would definitely recommend working with Zac if you need to purchase any kind of mattress products.

Excellent experience. Joe was just the right level of attentive with me and my fiancee. He let us test mattresses without hovering but provided valuable information and was very helpful and prepared to answer questions about costs, financing, delivery, even simple things about buying a mattress that we did not know because we had never bought one before. I hope not to need another mattress too soon, but when I do I will be going back to Joe and Mattress Firm Manchester.

The guys at south willow street ovation in Manchester by. Fantastic! So knowledgeable, flexible and fair. I’ll shop here again!!

I had a great experience at this location yesterday. I’ve been shopping around for mattress’. One for me and one for my father. I’ve been to multiple locations trying to find the best option for both of us. The main issue I’ve been running into is lead times. The pandemic has put a real hamper on ordering goods in a timely manner. I was thrilled to find out that this location has the MAJORITY of their models in stock! Which right now is extremely rare. I’m an interior designer with experience in furniture sales. The reason why this situation has been so high stress for me is because my father was recently diagnosed with cancer. He had a very invasive surgery less than a week ago and I wanted to have his new bed ready and waiting for him when he gets back home. Most other places I visited gave me delivery dates that are months out. Here, I found exactly what I wanted at the lowest prices I’ve found in my research! Joe Pesce, the store manager was extremely helpful and knowledgeable and made the process so quick and painless! I bought the mattresses yesterday and they’re arriving tomorrow! I’m very thankful I found them! During this time when you have to wait months for most furnishings, their stock and service deserves a shout out! Thank you!

Our representative was super helpful - highly recommend! He was able to price match a sale we saw online and made the process quick and easy!

Joe did an amazing job directing and explaining which product to choose from today. We did not feel pressured in any way at all as we had bad experiences in the past with other companies pushing for a sale. My husband and I are excited and looking forward to enjoying our new king size bed with an adjustable base! Highly recommend this location!

Thank you to Drew who provided incredibly great service. He was very attentive to both my physical and budgetary needs. Drew’s presentation was clear and complete. I knew exactly what I was buying and why as well as the requirements and options in case of return! I will be happy to recommend Mattress Firm and Drew should anyone ask! Great experience!Sister Elaine Poitras, CSC

Luis was so informative, helpful and patient!!! Wonderful person. Calling the store to making the final purchase was a super experience!Luis, wishing you good luck and continued success :-)

It had been 20 years since I last purchased a mattress and I had no idea what I needed or wanted. Luis and Mike were very patient with me while I tried several different brands and styles. Thank You!

Bill was extremely helpful and knowledgeable. He assisted my son and I with choosing the best mattresses for our individual needs without pressure or sales pitching. He answered all of my questions and gave his expert advice to help me with my decision. We were there for over two hours and he was patient and courteous with great customer service throughout the buying process. I highly recommend. Thank you Bill!

Mattress Firm Manchester is an excellent place to buy a bed from.This is the second time I have bought a bed from them, and the service, price, and fast delivery time were amazing.I would not hesitate buying another bed from them in the future.

Quarantine had me redoing my room. I decided it was time for a new and bigger mattress. Having never bought a mattress myself, Drew was very helpful and informative about what would best suit me.EDIT:I went into Mattress Firm to test out beds - a pleasant experience, but I was fooled by first impressions. I did find a great bed for me, a Nectar mattress, but the hassle to get all the parts for the bed was just mind blowing. I wasnt expecting to get the mattress, box spring, and frame the day I went into the store. I was told it would ALL be ready by that Friday (about 3 days from when I went into the store and made the order). I did NOT receive all of my products on Friday. I got the frame, which was broken, and the mattress (with a spill protector sheet). The box spring was not ordered to match the size of the mattress. Long story short, I went to THREE different Mattress Firms in THREE different towns and cities to get all of my products. After the weekend (of not using my new mattress in fear that if I rested it on the floor the return policy would be revoked... because the box spring was the wrong size), I had to pick up the right box spring at another location that I had not already been to. Waiting for mattress accessories is not what people want to be doing with their lives, especially when you are promised EVERYTHING to be delivered on a specific day but were not. The mattress is very comfortable (although it does not seem to be at the full height it should be as it was in a box), but I would not waste my time coming back to Mattress Firm.

We ran into an issue when buying a mattress but Joe, the sales manager, was able to quickly resolve it. He also walked us through all the different mattresses and helped us stay within our budget. Definitely recommend going here vs any other store as they are not the pushy sale rep guys you get at other stores.

Good customer service, quick checkout

The store in Manchester was great and is worthy of 5 stars. Before that we had gone to the store n Hooksett. My husband and I walked around the whole store, trying every mattress for about 20 minutes. There was no one around, not even an employee! We had to leave because no one was there to sell us a mattress, I would rate that store zero stars.

Received incredible service by Joe P. He was genuine and helped out a lot to find the right mattress for us. I appreciate his professionalism and will come back to shop again

They did a great job and they very polite

Wonderful experience. Joe was very knowledgeable and awesome to work with. 10/10 would come back but wont need to with the mattress we got.

We had joe as our salesman. Very knowledgeable and professional and made sure to help us stay in price range.

My husband and I went in not knowing what we needed and Ryan was great and so helpful! Tomorrow we get our new masters! Thank you so much for all your help!

Very good service Joe helped me to find the right mattress and worked with me on price ; I definitely recommend this as a place to buy a bed !

Drew was very helpful and quick to locate a bed frame and foundation for our mattress. Just in time for our holiday guests! Thanks Drew and Mattress Firm!!

My fiancé and I went in after going to multiple stores looking to upgrade our mattresses and being told we would have to wait until the end of December we went in and within 15 minutes we were purchasing a mattress to be delivered within two weeks. Joe is an exceptional salesman who looks to get you the best price for what you’re looking for.

The manager was super helpful and friendly. My boyfriend and I bought our first bed here and could not have had a better experience

Kevin was very helpful and easy to work with. Even helped me with an exchange and pickup/re-delivery. Kept me in my price range and made for a good shopping experience.

Zachary was very helpful! Thank you!

Very happy with my experience with this Mattress Firm. I purchased a mattress from a different location but had to pick it up here. I ordered a Purple 3 floor model (since it was cheaper) but they ended up giving me a brand new one for the same price! I spoke with Drew on the phone and he was nice and very knowledgeable, he said that they didn’t want to give me their floor model because it was 145lbs and we were planning on bringing it home ourselves and walking it up the tight flight of stairs to my apartment. The new one came rolled up in a bag and was much easier to transport... plus it was brand spanking new! Thank you Mattress Firm for putting your customers’ needs first and for providing outstanding service!!

Salesman was very friendly and helpful. Found what I wanted on my budget. Delivery team awesome! I highly recommend

Sales associate was very knowledgeable, helpful and friendly. Definitely made the experience a pleasant one.

Joe was super helpful and patient answering all my questions. Got exactly what I was looking for and he helped organize everything how I wanted it.

Was in and out very quick very helpful and very clean

First time in the mattress market, so I was a bit unsure of the process and had low expecations, but I just worked with Joe Pesce and it was great customer service, I was able to try out every mattress and I had plenty of time until I came to my final decision. 100% Recommending people to Matress Firm.

Joe was very friendly and a good sales man amazing person highly recommend!!

Amazing people to work with very friendly only place i go...

I bought a beauty rest hybrid mattress off of Joe. He made the buying experience so easy for me. I have back problems and he took that into account and was so helpful. Grateful to have had this experience. Will be recommending Joe and this location to all my friends and family.

Amazing service, Jo was a great help when it came to choosing my new mattress.

Went in with a budget and a need for a king size spare mattress. Worked with Joe Pesce who was seriously down to earth. I hate being pushed to pay more than my budget and getting all the hidden fees at the end. He pointed me right in the direction of what was affordable for me and had me in and out in less than 20 minutes without hiding anything.

Joe was a great help!! Awesome experience, 10/10 recommend!

Drew was spectacular! Buying a new mattress is personal. It can be expensive and frustrating. Drew made this time fun and stress free. Thanks, Drew!

Joe was my sales person. He was great to work with. Made picking out my new mattress fun and easy. Would highly recommend going to see him.

Purchased our 2nd bed from Mattress Firm on South Willow Street and process was painless. Andrew was a pleasure to deal with and gave us several options.

Kevin mccallister is awesome. Stayed late to help us. Truly appreciated.

Despite telling the salesman up front, of our budget, he kept trying to upsell

Took the wife mattress shopping on Black Friday. Joe and Drew did I great job assisting us on a very busy day. Couldnt beat the prices. Hope to not buy another mattress again but if I do Ill be back

Ryan was awesome! My mattress has been destroying my back but I also needed a new mattress that fell within my budget and that worked for my boyfriend and I and Ryan was able to quickly show me one that fit that description! He was fun and didnt pressure us into anything. He was also extremely knowledgeable about everything sleep related. Highly recommend to anyone in the market for a new mattress (and possibly a new friend)!

Fought the wife for a month about getting a new mattress. Mattress Firm in Manchester was the first and LAST place we visited. We were helped by Jeff, who was knowledgeable and very patient. He sold us on a Kelsi mattress with black ice cooling technology. This mattress is cool, so cool it wears sunglasses. Definitely worth the visit. Your back will appreciate it. Thank you Mattress Firm! - Mark & Emily

Very helpful and considerate

Jeff, the store manager, was very helpful. We spent nearly 60 minutes trying out different mattresses and comfort levels. He was able to explain the differences and suggest mattresses that may be a good fit. The 120-day try it out policy is a nice option to sleep on the bed at home and return/exchange it if it is not comfortable.

Although I did not purchase my mattress with Mattress Firm - I purchased mine from a brand with their own standalone store - I absolutely would have been comfortable with doing business here.I worked with Suzanne who was understanding, helpful, fun, and patient as hell with me. Despite informing her I would be paying a visit to another place as well she still worked diligently with my girlfriend and I with low pressure and gave us a very thorough offering of mattresses to test out. Im very glad we were able to speak with her during our shopping experience.The stores sale and finance offerings were excellent during the 4th of July sale event, Suzanne was thorough and attentive, and the product available covered a wide range of customers needs and wants. Although we didnt buy our mattress with Suzanne and Mattress Firm, we did buy a couple pillows (Bed gears offerings are awesome) as a thank you for the excellent and enjoyable service we received. Highly recommended.

Great mattresses. But they kept on putting me on the ones that are out of my budget. Witch felt unfair because I know I cant get it. I mentioned it several times. And they were still out there. You are better off going to a Bobs. Even though I hate chain businesses

I went in for a new bed, Joe showed me all the newest technologies and found me and my husband the most comfortable mattress and adjustable base. There was not pressure at all and would recommend asking for Joe when buying your new bed!!!!!!

Pat was very helpful to us in finding the mattress I was looking for! I went for the Labor Day sale and saved lots of money, and got the exact mattress I was looking for! Thank you, I would recommend this business to my family and friends!

Joe at the Manchester NH location was friendly and really listened to my mattress needs!

David at this location is absolutely great. He worked real hard to get me a good deal on the right product for me. Wonderful!

Jeff was awesome. He lead us through a mattress testing process that enabled us to pick out exactly what we wanted while being able to stick to our budget. We will do all our future mattress shopping with mattress firm!

Sales person was VERY helpful and not pushy, tell h what youre looking to spend and hell get you the best that your spending, did I say helpful. Purchased low profile foundation for elderly mom, fit my needs perfectly.

Jeff and Kyle were excellent. Very educated on the latest in mattress technology, insightful and helpful. Jeff was wonderful during the process and I would highly recommend this location to anyone looking for new levels of comfort.

Ryan was such a great help helping to find a mattress for my medical needs. Recommend this place highly. No hidden fees and plenty of payment options as well

Jeff was extremely helpful and provided great information which helped my buying experience. Thank you for supporting veterans. Great job.

Great job

Wow!! We have been here twice now and the customer service is unbelievable!! It was POURING down rain and ten minutes to closing and the member that was on at the time was nothing but accommodating. Super great service would definitely recommend to other people!

Kyle was very nice and went above and beyond to make my mattress buying experience a easy one. Will definitely be buying again from this location.

Jeff was extremely helpful! He helped us pick out a mattress that would keep us in alignment. The experience was easy and unpressured!

I stopped into mattress firm on south willow next to chipotle very discouraged after multiple stops at other mattress stores. I was having a hard time making a decision on what kind of mattress i wanted and the colleagues that were assisting me were absolutely no help...no personality either! Immediately i was greeted by Kyle with a smile and incredible enthusiam to assist me. He was very knowledgeable, asked me what i liked about a mattress after i tried it so he could recommend another to make sure I was getting everything I needed in a mattress. I will recommend this store to everyone I know and specifically to make sure Kyle is there to help. Fantastic experience.

The Mattress Firm by Chipotle is wonderful. Suzane was a great help! Also, Jeff was able to accommodate our questions when we went in a second time. I would recommend this store to all.

Price and service from Jeff was fantastic. Got me in and out in no time! Finally looking foward to a good nights sleep! Thanks Jeff

If you are looking for a new bed set I highly reccomend Mattress Firm on So. Willow st. Kyle was super helpful and did not try to pressure us into anything outside or our price range. We will definitely be shopping here again and reccomending to friends.

Great sales representative

Prices high... Nice staff... Good selection...

Sleepys is now Mattress Firm. Talked to Pat . Hes a great guy and took very good care of me.

My girlfriend and I went to get a matress here and was helped by Gregory McGrath who did and exceptional job getting us exactly what we wanted and not just making a sale was a great experience thank you Gregory Mcgrath again

Great advise and service from the store manager, Jeff. I would highly recommend going here .

Kyle was great, he helped us find our perfect mattress and was able to answer all of our questions!

Ryan was very helpful, extremely easy to work with and we got a great mattress.

Just bought my mattress here. The staff were very helpful and I couldn’t be happier with the bed. Wouldn’t buy a mattress anywhere else!

Great deals. Great return policy.

Great Beds with comfort and stability.

I have to say that if you are in the market for a new mattress, Kyle here is very professional, knowledgeable and will make sure your experience will go smoothly without hassle. Thank you!!

Ryans Great ☺ Very helpful and friendly!

Great price and service from Kyle

Too expensive rude employees

Jeff was very helpful

Great manager and staff

Great experience