Bobby at Auto Giants was amazing! I went to the Honda dealership prior to going to auto giants and the customer service there was terrible and told me I didnt have a chance before I left. Bobby at auto giants worked his a** off to get me in a car with my terrible credit and it may have taken a few days but I walked out of there with a car. I recommend this place to anyone. Everyone there seemed very friendly.
Had a great, very quick process to sell my car. I knew we were looking for a trade, and other places always seem really pushy. Not these guys! Charles had great customer service, was professional and supportive by answering all my questions. We were able to get what we had hoped for by selling our car, and they cut the check and had it ready for us the next day. Great experience!
Came to trade my Jeep for a work van they had listed on Autotrader. Ronald (aka Tracy Morgan lookalike/cousin) was first to approach me, he worked with me on the process; however, due to complications on my end he referred me to a friend at another dealership. Needless to say I found myself back at Auto Giants purchasing the van I needed for work and Phil worked with me on the numbers to make it happen. Then they made kong the dong to complete the sale. Looking forward to getting back to work in the right ride.
This is the WORST service center I have ever been to. I called to schedule for a recall service and a diagnostic test, so they scheduled me for a week ahead and they gave me a call a day before to confirm the appointment. Once I arrived there the customer service person tells me that they can’t service my car because they ran out of the part needed for the service, he added that those parts they ran out as soon as they arrive (as if the recall parts are on the shelf for sale). And after arguing with them they said they will figure out something to make it happen. They got back to me saying we will do it, but you should know that we are doing you a big favor. Anyway they did it and they never called back to let me when the car is ready, I had to call them after four hours to find out if the car is ready and they yes it is come and pickup the car. When I got there, they gave me the key and when I asked about the diagnostic test they said we don’t have time to do it. Next morning, I checked what they fixed and found that they never install the engine mud guard back. I called to ask about it they just told me that the technician had to break the clips and remove the guard, and that cant install it back because the clips are broken and new clips are not free (they never called me to ask me if I want a new clips, I guess it is common sense when a dealer doing service they shouldn’t break things to remove a part and if they do they should take care of it) so the tech decided to keep the guard on the side and never made it to the car. They are not professional and their customer service very very bad. I don’t recommend using their services.
The Manager & Salesman were both extremely efficient from knowledge & kindness to being very helpful!
Great dealership with a very knowledgeable staff. I was in and out with a brand new car in just a little over two hours. I got the price I wanted and a better then I expected vehicle. Thank you Auto Giants for a wonderful experience.
This place ran my credit over 20 times and never followed up with me. Had I known they were going to inquire with every auto loan company known to man I would have not given them my information. Neither the salesman nor the manager followed up with me after this. Really bizarre and unprofessional. Also, just weird vibes in the showroom in general. The salesmen were all waiting outside for people to arrive. The inside of the dealership was virtually empty. Very weird experience
David was very efficient, friendly and professional at all times. Great customer service. I would definitely recommend him.
Where do I start? Actually instead of some looking drawn out story about my experience Ill just say Auto Giants Mitsubishi of Manassas took a complicated situation (that didnt involve them) and found the best solution were all stakeholders could come to an agreement. These guys are magicians. Thank you very much for all your time and efforts and most importantly being honest and straight with me throughout the process. By the way my daughter loves the car.
Its been a while since my credit was good enough to purchase something. This Car was everything I needed to jump start My life for the better. Thanks Auto Giants!!! And Mr. Sirilano! My Italian friend!
I came to this location looking to buy a car. I was greeted by Bobby at Autogiants and he did a phenomenal job assisting me with finding th car I wanted. Every sales/tech at this location was friendly and willing to help - 5 stars well deserved
Great team, nice friendly reception and good service.
The sales staff and management were excellent all my questions or answered and they took very good care of me
Best experience ever at a dealership! Everyone was so supportive and friendly, and the best feeling is when me and wife were so nervous but everyone working there were being so nice and made my kids happy by giving them toys and exc, you guys are awesome
Great service here!Our local Mitsubishi dealers in Baltimore couldnt get our car fixed (and they charged more than this place), so we decided to drive all the way here for repair. The staff are friendly, patient, and knowledgeable. They not only fixed our car in a timely manner but also helped us save a lot of money!Cant be happier, and we will do all of our future services here.
David was awesome!!! He worked he A** off to get me approved and in something that I liked with a down payment I was comfortable with!!! Definitely recommending him and auto giant to anyone looking for a car!!!
David was a great salesman! He gave me all the information I needed and made me feel comfortable with purchasing my vehicle. I highly recommend David to anyone looking to purchase a vehicle! Thanks for all the help!!
Overall experience was great. We had Bobby as our Sales agent. He was very knowledgeable, eager to help and made my family comfortable with the process. Not to mention we didn’t have to wait all day. Thank you guys!
A great experience. I will be back and recommend AutoGiants to anyone whos interested in getting a car.
David was the best salesmen ever! He kept me & my mother in law entertained while we waited, kept his promise and put her in a nice, brand new car! Definitely was worth the wait and I highly recommend!
David was awesome at auto giant! We received great financing on an amazing vehicle. I strongly recommend Auto Giant of Manassas.
I am extremely happy with the customer service, they went above and beyond to help me and my family. Im so excited to recommend Auto Giants to anyone purchasing their next vehicle.
David was a GREAT help buying my car today! He gave honest feedback and helped me get into my brand new Honda Fit! Thanks so much!!!!
David, was outstanding! He was so helpful and made the process really easy! I highly recommend him for your next vehicle purchase.
They treat you like family I love them and recommend you see them for a new car they work with you and are awesome
Tobi was the best!! He took care of me from start to finish and he kept me informed about the progress of the vehicle
David is AWESOME! I came in with a vision of what type of car I wanted and he picked the perfect one just enough space for me and my kids.Thank you so much for help!!!
I appreciate how helpful my sales associate was. They even helped me organize returning my rental car.
David Moncayo was extremely polite, kind, and courteous. Definitely an easygoing guy and did not pressure us to buy anything.
Ron Boston was great the whole crews was very nice and friendly. I enjoy all of the workers keep up the good job guys..
Charles is The Man!!! I entered thinking there was very little chance in being put into a nice vehicle and he went above and beyond for me!! I am so happy to be driving away in a new car!! Everyone go see Charles! AMAZING!!!
David was a great salesman today!!! He got me approved with no money down… Go check him out! Tell him Ashely Sent you
I will never purchase another car from Auto Giants in Manassas. I purchased my car in February 2021. The beginning everyone was so nice and accommodating, then all things changed after the deal was set in stone. The manager, Craig, is rude and his customer service skills suck. I refinanced my car in September 2021 because my car payments were too high. I got a much better deal with my new lender. Kim in the Accounting Dept is hard to reach and it shouldnt take days to return emails or calls. I was checking on my Gap Insurance refund that I filed on September 9th. Craig rudely said it can take 30 to 60 days to get it. Kim responded to one email and thats because Brian reached out to her. Never again and thats a promise.SANDRA M.
Needed a vehicle bad started new job credit was not good from bad past decisions but David and his crew helped me out even with my 6 year old running around like crazy the whole time. Great experience! They are all so friendly and personable!
AutoGiants has probably some of the worst phone customer service.Every time I call they either dont answer, make me leave a message and I have NEVER received a call back for the many messages left.
Hello OMG I cannot say enough David Momcayo is the bomb.com.This is my 2nd time with him I mean incredible service. I also need to mention Shahzad the finace person.
I was looking for a car and as soon as pulled up Charles greeted me. Very welcoming and warm demeanor. Told me my options up front very honest and realistic. made me feel comfortable at the showroom and he showed me around and guided me through the available cars there. I must say that this was my best car shopping experience ever. My salesman Charles was very informative and he was answering every question of mines patiently. I definitely recommend coming here to anyone. When you do ask for Charles. You won’t be disappointed.
I meet with a David he was very nice and funny person we would love to come back to buy cars for this great customer service
We were in and out in 2 hours! David and the rest of the staff were knowledgeable, patient and efficient. Will definitely be back here for our next vehicle
The Representatives are very Professional, Courteous and highly Respectful. Thanks to them.
David was very helpful in purchasing our new vehicle.
Wouldn’t recommend this place to anyone! Sold me a used car that broke down within a week of buying it! They rush the buying process! When I walked into the establishment, they asked for my information and ran my credit without my permission. My credit score is 658 and told me I only qualified for a used car. I needed a car because my father just died and I have to travel out of town and don’t know how long ill be away.
Excellent customer service and very professional staff
Very friendly people made us feel very comfortable. They were very patient and took time to explain everything we needed to know. A great place to get a vehicle from
Charles Monroe is the best. It’s the place to come for a great experience. Call first and make sure Charles is working. Super knowledgeable, not pushy, but advocates to get you the best deal. Highly recommend!
I’ve had the greatest experience. I came in for a low payment, affordable car and David hooked me up with a 2021 we’ll with in my budget. Thank you!!!
David was excelente...Auto Giants Mitsubishi are the best...go se David un manassas...thank you guys
Kevin was a great representative to work with! Brian in Finance and Phil, the Manager, were all wonderful people to work with! I was very satisfied with the service I received, and the new car! I would highly recommend this dealership and its team! Clean environment and polite and respectful members, could not ask for a better experience. Thank you!
My experience was amazing. I worked with Kiana and she was so wonderful! I am a first timer buyer and so the information and process was very intimidating but she made sure that she explained all of my options thoroughly and put my mind at ease, right away! I left happy and driving!
Ask for David Moncayo. He is an excellent salesman.My experience with him was great. He’s definitely a 5 star salesman. Thank you David for such great customer service.
My brother went there to shop for a car because they sent him a preapproval for a car. They ran his credit and we sat there for over three hours with nothing accomplished.
Horrible service after buying the vehicle and were vehicle they have run my credit into the ground By running it over 15 times over 15 times as a hard hit. They are unwilling to return phone calls . Please stay away they are not a trustworthy dealership
I got a better deal than I expected. Its been three weeks and I love my car so much.
Charles is amazing! He explained everything with such great detail. His customer service is exemplary! 10/10 would recommend him to everyone. If you’re going to Auto Giants, ask for Charles!
As always,thank you and God Bless
David was great made all the car process faster I’m very happy with him.
My experience with david was excellent,i would recommend coming here.The service was excellent & i really appreciated the help.Today was a great day.Thank you again to david for the amazing help.
Kevin and team get it done. Best car buying experience yet.
Charles Monroe was the guy who helped me today, he was super helpful! Very nice and definitely took away my feeling of being nervous. This place is definitely the place to go to get a car! Super nice and very helpful! Make sure to ask for Charles!
David was outstanding patient and simply fights for you with the finance team at auto giants. Very satisfied customer keep up the great work
I only went to pickup my fiance but someone there spotted my car smoking a little and offered to check it out. great service. and they did a great job with my fiances car
So I’m a new buyer I’ve had no idea what I was looking for a car that would best suit my style and be old for a first time buyer. Well when I called auto giants they got me in the same day with David Moncayo and helped me get the best car for me with no problems what so ever it was a very fast and efficient process. So thank you David Moncayo for everything you’ve done for me today!!!
David was amazing!!!! Great service and very professional.
Cool place, they’ll match you with what your credit has. Waleed and his boss Shazad matched me up with a decent deal. Exceeded my expectations by going above and beyond with me rolling out with a brand new car. Nothing ventured nothing gained. In this case, an awesome gain. Recommend taking your business here.
Great experience. They went above and beyond to work with our budget. David was a very patient and friendly salesperson. Would definitely recommend!
David helped me get into my new car. Very helpful, honest and amazing service! Highly recommend!
Very good customer service. Charles was very helpful and very friendly.
Great customer service, Auto Giants Mitsubishi of manassas. Quality inventory, timely, and customer oriented. would definitely do business again and refer a friend.
They lied to me told me they can help i was up front with them and they said no problem they can take the car for trade no matter what was owed even told them the amount and again they said i would be driving out with a better deal and car took 2 hours to get there and lord behold they could not do anything every reason in the world they had .
My experience with the Manassas team was awesome. I was in-and-out in a timely matter. Im was completely satisfied.
For anyone looking to purchase a car:- Make sure you buy a brand new car with 0 to 68 miles depending on how the car was transported.- Do not buy a used car unless you willing to accept the fact that your car might not be what you expect and know that it will not perform like a new car.- Have a certified mechanic inspect the car before buying.***Obtain written documentation on the car***- Do not fill out a satisfaction survey or write a review till after you received your car with hard plates and inspection of both documents and vehicle- Follow up.- Report problems if you notice them especially if you’re buying a “NEW” carThose are just a few tips from what I learned.Yeah You’re Welcome. I sure this will certainly help...If anyone has a problem with what I said I’m sure you are aware of your mistakes and you know how to reach me for further review and tips on how to improve (Oh I almost completely forgot I absolutely don’t care.) I believe my reviews are fair. I won’t update them unless the situation changes. If the service is bad so will the review if it’s good obviously so will the review. Duh. Seriously tho no matter where you decide to go and buy your car you should follow helpful tips and no matter what you buy.. buy from honest people.
Charles was great & very helpful. Made a stressful situation easy!
David was the absolute best! So helpful and resourceful. Down to earth and an overall great salesman everyone should shop with David at Auto Giants Manassas
Spent 6 hours in the dealership and finally left with the car I wanted with a reasonable down payment and monthly rate thanks David
Great place & they try there best to work within your needs. Walked out a super happy customer. Thanks for your help!
AMAZINGGGG SERVICEEE RECOMMMEND SPEAK TO DAVIDDD!! He has helped me so much i didnt think i would get a car today but he made it happen !! Ask for david when you guys come !!
Charles is the guy to go to. He is extremely friendly and professional. He will help you get in the vehicle you want. Definitely get this man.
I would like to say that my experience overall with Mitsubishi was an exciting experience I’m happy and satisfied by all the help i received especially with one worker in particular Mr.Tony was a very huge help to getting my new 2021 . I love this place
David was very helpful and awesome
Charles has very good customer service and does a great job
David was great and has great customer service skills.
Thank you to Tony and team for excellent service got
David did an awesome job to give me a great deal and he is a such a great sales person.Thank you so much David and Auto Giant dealership in Manassas va
Average...I thought the inventory would of been better.
Excellent, friendly, accommodating and truthfulness to their dealings.
The Team I worked with. Ron and Brian are nothing but exceptional. Shout out to them, Brian worked magic and got me in a Outlander Sport I love!
David was a great salesman. We are very happy with his service !
No proper follow ups to the requests you place. More like any other dealership around who are more focussed on footfalls & attempting to sell what they want you to buy than what youre looking for . Wont recommend!
Save your Time and go somewhere else! The associate name Dimilah! Worst customer service, all they do is lying to people mentioning fake promotion!
This is the best place to go they bent over backwards to help me and my wife and the employees are very helpful and nice would definitely recommend anyone that needs a car go here we will use for now on
Kiana helped us so much with buying a new car! She was amazing with helping us not only get a car but finding everything we need in a vehicle! We appreciate everything she helped us with! Please go to Auto Giants Mitsubishi in Manassas Va and let her help you find a car! Thank you so much!
Had my first service appointment today. Everything went well and Im super pleased! Thanks!
Yes Mr Tony did an excellent job and I don’t think I would have gotten the car if it wasn’t for his straightforwardness and great customer service.
Charles is awesome!! His professionalism, knowledge, and ability to answer any of your questions is outstanding!! He greeted me at the door and immediately starting giving me knowledge about the process and all of my options.. Charles is definitely the person to see at Auto Giants in Manassas .. Great Customer Service!! Thanks so much for the awesome customer service!!
The salesman was very helpful in getting me into my new 2021 Mitsubishi mirage g4. I love it
If you want to get a great deal. Go visit David at Manassas. He will hook you up. Thanks for taking great care of us David!
Charles Monroe,Wow!!!! He explained the way things work great.My co-sign didn’t feel comfortable at first, after he explained everything to her she felt good lending me the favor.I feel great about everything and will refer my family in friends in the near future.If you want a reliable vehicle that you can afford come to AUTO GIANTS-MANASSAS. You won’t be disappointed and it won’t take long to get you in something you will like.
David was outstanding and sales team was amazing!!!