Our experience with Russ Darrow Kia Madison was the most relaxing car buying experience we’ve ever had. We explained what we wanted out of a vehicle and they exceeded our expectations. Our sales person, Jonathan even trailed me all the way from Madison, Wisconsin so Cam can sign his part of the paperwork. He was exceptional, professional, easy going and attentive.Thank you again to the entire team at Russ Darrow Kia of Madison for our 2021 Kia Sorento S. We love it😁

Very courteous and drove me home to Eastside and came back next day to pick me up so I didn’t have to find a ride back to dealership. It was greatly appreciated. Car done on time.

I bought car from them last October, I took car to my local Kia dealer for service on my ac. They called me and asked if I was in a car accident ? I said no, well your radiator is crunched in like it was so Kia isn’t gonna cover the cost or the cost of the rental car I used for 3 days. So I took my car up to Russ Darrow where I bought it the service manager Keith Anderson was the bigger sdickhead I’ve ever met in my life. He was claiming a rock or ice flew through my grill and did this. They also didn’t disclose it he car fax to me when I bought the showing the damage to the car. Then say oh well the general manager is willing to work with you to get this resolved, they tried selling me a car 5000 more than my current. Will never buy another Kia or deal with Russ Darrow again terrible terrible customer service

Absolutely the worst experience ever. They have had my car for 3 months with no communication initiated by them. Every call I make is answered with excuses and I will get back to you, but then they never do. Even though I have been dedicated customer of Russ Darrow, I am done. 3 months without my car is ridiculous

My wife and I went there knowing what we wanted for payments. Our salesman Cliff R was not pushy and let us make our decision without being pushy, very helpful and we got payments lower then what thought, great interest rate and a great car to be delivered. We want to thank all of the guys with this purchase. Very friendly, going above and beyond what we expected. We will be back again.. we cant wait to get into our 2022 wolf grey K5 GT-LINE.... again thank all of you.

We had an amazing experience here! Everyone was so kind, helpful, and knowledgeable. Johnathan was our salesperson, and I’ve never been happier, or at ease with a car purchase than in dealing with him. He was attentive, thoughtful, and overall just made the experience feel positive and easy. Thank you to everyone at Russ Darrow for your help and kindness.

I have bought 2 brand new KIAs from Russ Darrow of Madison and will never go back. My 2017 was burning oil which they were fully aware of because i told them every time (on time) I went in to get my oil changed. They refused to look into it and said there is nothing they can do about it. It was under warranty and said if something happened to it, the engine would be covered. Im fully aware that if it did not have oil in it and the engine went to hell, it would not have been covered. Now, my car is no longer under warranty and Im having engine problems which I will be paying in full and out of my own pocket. Good job on dodging the bullet with my vehicle so you dont have to cover it! Ive been spreading the word about how I was treated also. Maybe if I had a pair of balls between my legs it would have turned out different...

Overall, everyone that helped me in purchasing a 2018 Honda CR-V were helpful and respectful. Jonathan and Alex were informative and made me feel confident that I was making a good decision. Financing manager was a little pushy, perhaps because it was the end of the day, but it was enough to make me question my decision towards the end. Regardless, I’m happy with my purchase and my overall experience with this dealership.

From the minute we walked in we were treated with respect. They listened to what I wanted and it was a smooth and easy transaction for all. They were very fair with trade price and even gave us extra veterans discount we were not aware. Awesome dealer. Pleasure doing business with from Zach to Alex.

This dealership would not honor their advertised web price.My wife and I were on the market for a new car and went to this dealership to test drive. We liked the car, but noticed that the window price was $6k higher than the advertised price for the same car (same vin#) listed on their website. We assumed this must be due to options that were recommended, but when inquiring were told that this is what all dealerships do now. The options they are forcing you to take are essentially service contracts that do not add to the value of the car, and are not listed online.Since they won’t honor the advertised web price, it is a textbook case of false advertisement. The sales associate we dealt with was dismissive and rude when this was brought up. We’ve since found the same car at another dealership at a $6k discount, and good customer service.If you value honesty and customer service, shop elsewhere.(update: since our experience the dealership has been contacted by the DOT and forced to update their prices online. We tried multiple times to reach out to the dealership regarding this issue but they would not return our calls.)

After 4 months of waiting for a new engine I am still without a vehicle. I’ve been told there are no loaners available. I understand there is a delay on parts, but after talking to other Kia dealerships this amount of delay is not right. Every time I call I am placed on hold several times and left with no good answers. Service department has been far less then helpful and sales won’t even give a fair price to buy it back.

Christopher was friendly and very willing to be helpful in every way possible to make sure I was taken care while making my purchase of a new Kia. Thanks for all your hard work and taking the time to even detail my car since the service department had left for the day. Give this guy a raise!

We had a really good experience working with Chris and other staff to get our new car! Chris was very professional and helpful in answering all of our questions when needed. He also went out of his way to check in with us throughout our waiting period in the office. Thank you!

After confirming that a simple service as a oil change did not require an appointment, it was suggested I would need to use the express service and best done at less busy hours like weekdays; they said weekday evenings and weekends might result in a weight of a couple hours. When I took off work, and presented for an oil change on a Wednesday afternoon (before the end of the workday), I was told that my wait would be a couple hours. I left, foregoing the oil change because I don’t have a couple hours to spare which is why I took the time off work to try to have it done during the week day. And at my last service appointment, I asked about a secondary issue and the man said he would call me back to discuss it further after he would check some things out and I never heard from him.

Dylan was my salesperson and he was very knowledgeable, respectful and informative with my car purchase. There was no pressure and my car was delivered to me.When interacting with other members of the Kia Russ Darrow staff I felt well taken care of and respected.Will definitely be recommending.

Always treated great. Very friendly employees

I have always had great service in the service department. Staff are always pleasant and helpful and Ive been pleased with the work that was performed on my vehicle.

The service center at this dealership is wonderful! John was EXTREMELLY helpful while I was waiting for my car to be fixed. When I purchased the vehicle from a dealership in MN, my name was spelled wrong on the warranty paperwork. John was able to work with the Kia warranty department and find my warranty paperwork so my car could be fixed at no cost to me. I will definitely be going back for my future service needs.

Took my car to get a oil change after work. It didn’t take long and they updated me on how my car was doing. 5 stars for the fast but efficient service. Thanks.

Was a great experience not to be hassled. I would buy from this dealership again. Had a great salesman Johnathan .I ENJOY the experience. Thanks to all.

Went there to purchase a brand new Kia Nero. During the negotiation process, we agreed upon a trade-in value for my vehicle as well as a price for the car. I would have purchased the vehicle, but I could not purchase the vehicle unless I bought the $1999 extended protection plan with it? They should mention that in their advertising if that is the case with their new cars. Attached is a photo of the proposal with the $1999.00 line item they wouldn’t remove. Done deal if they gave me the option to not purchase the optional Simonize. Shady!

I was throughly surprised by my experience. I typically use another dealership to get my oil changed. But because where I normally go was booked I went to Russ Darrow. Though I paid more than I do at the other place, I was stunned to get texts and a video of the check point walk through, even showing me the filters to point out how dirty they were.The staff was amazing and very polite from start to finish.

Fredy and Alex gave me the best experience. Positive energy and great smiles! They deserve a raise. I walked out today with a very nice car for a great price. I love the info and the details they gave me today. They put a smile on my face

Russ Darrow is always very thorough when it comes to answering any questions or concerns I may have. The staff is also very friendly and understanding. Thank you all!

My wife and I were so happy with the service at Russ Darrow Kia. We had just went to a neighboring dealership and felt ignored. Upon arrival at Russ Darrow, we were instantly greeted by Jonathan who then showed us the car we would eventually buy. He showed us many of the cars features, let us take it for a nice test drive, and never pressured us. The new car manager even came over to greet us. Id highly recommend this team to anyone and definitely the 2020 Kia Niro we ended up buying. Thanks again!

Eric and Freddy took great care of me and got me into the car I wanted. Car was exactIy what I was looking for and within my price range. Have purchased multiple cars from them and are always my go to!

I’ve been doing business here for a few years now, and they are great! Recently purchased a new Soul and they do everything they can to make sure their customers are happy. Highly recommend! Shout out to Christopher Bonner - who goes above and beyond!

Joe and Dylan were very helpful, precise, and informative. They made the whole experience stress-free and easy. Excellent service.

Michael K was amazing, as was the entire team! Open and friendly, they made sure we were taken care of and were very thorough. I was so pleased with my experience, I have told everyone I know about where to go if they need a new car! Thank you for being so great, looking forward to being a part of the Russ Darrow Kia family!

Amazing! The team here worked quickly and professionally with me! I will recommend them to anyone I know! Thanks everyone!

Theres another Kia dealership in town closer to me but I choose to come to Russ Darrow because of the excellent service. One feature that I found remarkable is the video inspection recap they sent me. Ben, our service mechanic, sent me a video of him going over the inspection..pointing out what hes looking at and what hes looking for. This should be an industry standard! This type of transparency fosters trust with a dealership. Kia has come a long way and the dealerships have not always done the brand justice but Im glad that Russ Darrow Kia lives up to the new look Kia! Bravo.

Every visit, I get excellent service. The communications from Joe on what is being done to my vehicle and the cost estimates are great. Highly recommend.

The most straightforward and smooth car buying experience I’ve ever had. In and done in less than 2 hours. When you go be sure to ask for Mike!

The service department team is fantastic and always answer my questions. Ben is exceptionally courteous and helps a lot with advice and upcoming services needed for my car. I have been a loyal customer of Russ Darrow Kia for 16 years. Cliff has always been fair about pricing and no pressure.

Sara and Mike did an excellent job. I felt that my car was in good hands.

My car looks lovely. Smells brand new. They have GREAT costumer service. Definitely recommending them everytime.

Friendly, fast, and cost effective service on my oil change and seasonal tune-up! A great overall experience!

Jonathon and the whole Russ Darrow team were amazing! I got the car I love and the process was super fast and easy!

JOE IN THE SERVICE DEPARTMENT IS AMAZING! IM JUST SAYING YALL NEED TO GIVE THAT MAN A RAISE! replied fast, super helpful, got me a rental car while mine was in the shop on a recall, DROVE said rental 2hrs to meet me... Was about to drive to my home in Texas just so I wouldnt have to face rental fees... If this man doesnt get a raise or a bonus then youre not treating your employees right. Hes a model employee/ customer service person... Have a Blessed day yall.

Gave me an estimate of 2-3 hours and $520, ended up being just under 2 hours and $60 less! Great service!

Sara Bundy at the service desk is best...very professional and friendly at the same time..they pick up call in like 10 seconds compared to Metro kia who never picked up my call on same day same time..they send me a video of the whole process and work needed to be done on my car. SARA even found a recall and scheduled an appointment which i didnt know about. Thank-you Russ Darrow of kia.

Great customer service! Will definitely use them again!

Worst experience at car dealership ever. After saying I would buy a car they had in stock, and telling them we were driving a car 4 hours for a trade in, they put up the price by $5k (with non optional extras) overnight when we arrived to do the transaction. The additional extras were scribbled on a hand-written note next to the price tag (it was not there when I test drove the car). After calling other Kia dealerships I was told this is typical for Ross Darrow. Beware and be careful.

Bought a car from russ darrow kia and had the best experience, Now a couple months later trying to get in for oil change and you cant make appointment and everytime I go in Im told 2 hour wait. Now way over due for oil change. I dont live in Madison and try to go before work and dont have time to wait for 2 or more hours. Now Im due for tire rotation and other maintenance and when you try to make a appointment first one available isnt till december. I wish the service department was as easy as buying a car from them.

Best oil change experience ever! We were shown a video on our phone prior to any work done. Our care car provider, Joe, showed us every part (via video) inspecting everything under our vehicle from wires to brakes to our filthy filters which did need replacement. In and out in 45 min feeling a sense of security knowing the vehicle was fully inspected and all was good!

I took my car for service this Friday and they didint do what I asked them to do. They didint even put the water cooler in the car or do the oil change. And when I started to use my car Saturday morning it wasn’t turning at all totally dead, Sunday was the same and I brought it Monday and they are charging me to have it check again always have a bad serviceUnder my dads name for a Kia Sorento

The staff there is very helpful, made the experience much better. They made the car buying process easy and fast.

Very pleased with my experience with Russ Darrow Kia. The car buying process was fairly quick and definitely more simplified than some of the other dealers in the area. Eric was a huge help. Even though I stopped in unannounced, he was more than ready to help me. He took the time to explain everything to me to keep me in the loop through the whole buying process. Eric made sure to thoroughly explain all of the features of the car inside and out. Eric was kind enough to take time to detail my car himself before I took it home, as the normal detailing employee had left for the day, and he wanted to make sure the vehicle was in top shape. I’m extremely pleased with the prices, I think I got a REALLY good deal! Whenever possible, I will refer any friends/family in the future to stop at Russ Darrow Kia for all of their car buying wants/needs.Thank y’all for all the help!

Service is always prompt and professional. The waiting area is quiet enough for work.

I had a nice experience with cliff really helped me out. He very patient with my kids, especially my son who is special needs. Made sure the car fit our needs

Great experience working with Jonathan! So easy and no pressure and not stressful at all! Highly recommend!

Came in on a Saturday morning for an oil change, no appointment. Was the 7th person in line but still got out of there within an hours time!I love the inspection video that they sent me and my car was returned to me very clean.

Very happy with the service we received today. Professional and courteous! We will continue to have our new Kia Telluride serviced here. Thank you!

I had the best experience with this dealership today! 😍 Jonathan, Drake and their whole entire team treated me so well, and I drove away with the biggest smile on my face driving my new 2016 KIA Soul ♥️ So grateful!

I’ve had all of my maintenance work and repairs done by Russ Darrow during the six plus years I’ve owned my Kia Soul. I’ve always been satisfied with their service. Recently they worked on fixing an engine problem. Shortly afterwards the problem reoccurred which required a new part. Joseph in the Service Department covered the cost of the additional repair.

I was very please with my experience in dealing on a new Kia Soul as Jonathan Chizever was very helpful, friendly & knowledgeable. He was a pleasure to work with and made the transaction as smooth as possible. If your looking for a new vehicle I recommend Jonathan.

Took the car in to get some basic services and light repairs. Staff was kinda and informative without being too pushy. Service was fairly prompt and quick given how busy and backed up they were. Joe was great. Just the kind of service I look for in a repair shop.

I’m torn on this for a few reasons. Was the dealership relatively easy to deal with? Yes. Was the staff accommodating and friendly? Yes. Was the deal I made with them good? Yes and no.I traded in a vehicle for a much newer, lower mileage, used vehicle. I know that doing so does yield an amount of risk. However, I did my best to cover my bases and still had issues.The short of it is: I bought an Electric Vehicle/Hybrid. I asked the salesman to plug it in to make sure it charged. He drove to their service dept. and plugged it in. 20 minutes later he returned and said it charged fine. Showed me the dash and it displayed an electric range of 3 miles. I was content and the deal was made.I get home 4 hours later, plug it in...error message on dash. “Unable to charge”.But the salesman charged it right? Wrong. Driving it charges the battery a slight amount. So those “3 miles to empty” displayed were from driving it. $650 to fix at the Local GM dealer, the day after buying it.Now was this intentionally done? I certainly hope not. Definitely not an accusation. Regardless, I’m on the hook for the repair. Maybe I should’ve demanded they charge it in front of me. Maybe I should’ve demanded I take it to a 3rd party mechanic during the test drive. Maybe I should’ve done a lot of things that I didn’t.At the end of the day, would I purchase another vehicle from this dealer after this? Probably not.Lesson learned I suppose.

Excellent service all the way around from sales through financing. Made the car buying process very easy and no stress.

No waiting for an oil change. Using their coupon and I was able to get an oil change on my Telluride and the tires rotated. All for $40. It works for me.

First off, Jonathan C. was amazing! He let us look at the car my husband and I talked then wanted to go for a test drive. As we drove he explained all the nice features of the car! He was extremely nice and always addressed both me and my husband even though he was the only buyer! Ha! He was patient, and made the experience so much fun! I hate car shopping! Its the worst shopping one can do, but he made it super fun, friendly and customer service was through the roof! We had a blast shopping for our new 2020 Kia Sorento. Thanks to everyone who helped with the process of being able to take our car home same day! Even though I was not expecting to drive home with our new car. Experience was awesome! Jonathan was great, energetic yet provided us our privacy to discuss things that needed to be discussed. I would give me him a 10! Thanks Jonathan and the Russ Darrow Kia team!

The staff here is amazing they are over the top customer service they were card to get you the best deal for your situation go out of their way to make it the best experience for you with no judgments on your current credit situation they understand life happens I’m extremely happy with my experience would recommend them to anyone they have a lifelong customer from me!!!

All other service centers are pretenders to the car repair throne. I have been working with the folks at the kia service on road for 7 yrs and everyone from service managers, mechanics and bill processors has treated me like a person and they genuinely care about the customer as well as doing top repairs.The great part is it does not have to be a kia you own they know there way around cars.

They always do a good job without having to wait a long time for the work to be done! Pleasant waiting area! My third vehicle from Russ Darrow Kia and Ihave never been disappointed!

Purchased a 2021 Kia Sorento from here and I was more than impressed. Freddy is a very knowledgeable, friendly, professional salesperson that I would 100% recommend. Both him and Alex went above and beyond to get us the exact vehicle that we were looking for.

My service representative, Joe, was extremely helpful. He touched base with me several times, patiently answered my questions, and kept me informed about what was going on. He was kind and thoughtful. It was a surprisingly positive experience!

Absolutely horrendous service. A year or two ago I tried to buy a car through them and was asked if my “husband would be the sole financial decision maker on my new vehicle.” Then recently I had no choice but to get my car towed there to get rekeyed and fixed. They ordered the wrong parts several times and refused to order parts that were needed because “they would do that later.” Over a month after my car was there, nothing was done yet on the car. The second my car was rekeyed insurance pulled the car to another dealership due to the terrible service at this Kia dealership. 0-10. Would not recommend.

Knowledgeable about the care of my car, thorough, timely with completion, and courteous.

I was pleased with our experience with our salesperson, Eric. He was both friendly and knowledgeable and very on top of things. He was professional and also gave us the time we needed when we were in the dealership when we wanted to discuss things amongst ourselves. Its fair to say that it was easy to see that Eric is genuine and cares about the customer. Thank you for all of your help in finding my new wheels, Eric! I did have to leave a star off, as I didnt appreciate the demeanor of the finance manager. I felt that he was pushy on the extended warranty pieces, even after we said no. And seemed irritated when you said no. Like as in you needed to say yes and now what are you going to do when something happens to this, etc. and I somehow needed to explain my reason for declining it. Also, he gave us conflicting information on Kia warranties versus what is listed in the manual. I hope that wasnt a marketing tactic. Lastly, I think if you are going to put a Simoniz package of $599 on every new and Certified Pre-owned vehicle, thats fine, but it should not be showing up as an option that the customer selected on the finance managers tablet as if youre agreeing to it. It should be figured into the already established list price of the vehicle, included as an already existing option, just as any other option that is already on the car and as part of the listed price.

I’ve had my Kia serviced at Russ Darrow for 6 yearsThe customer service team is knowledgeable, respectful and courteousI happily drive the 45 miles to Russ Darrow knowing the technicians will perform an outstanding job!

I had my first maintenance on my Kia yesterday. Leah was the specialist who helped me. Very impressed with how easy and fast the process was. I originally only came in for an oil change but Leah let me know of a few other things that were recommended to be done such as a tire rotation and some updates due to recalls. She was very helpful and explained everything very well! Very pleased with Kia!

Dont get me wrong our experience buying our car with Johnathan was great! However we have not enjoyed the service end at all. Its hard to share an experience when you cant get in to have your oil changed. Worst of all if we dont go there they say our warranty is void (certified used vehicle)? What? Why cant I at least have it changed somewhere else as long as there is a record of service? My wife has driven there 4 times to try to get the oil changed and its always been a 2 or 3 hour wait. We live about 30 minutes from the dealership and understand the no appointment oil change idea. If you cant manage to fit people in something has to change such as maybe registering online to get a spot. Not everyone has the ability to wait 2 or 3 hrs for 30 minute service.

Excellent customer service. Made sure I was happy with my purchase. Would recommend.

They were very friendly and welcoming. My vehicle was done sooner than expected and I was walked to my car. Excellent service. Definitely recommend them

Scheduled appointment in advanced to get my recalled door repaired. I live about 45 minutes from the dealer and had to rearrange my kids and my work schedule. Left car overnight so they would have it right away. They had my car all day and dont have part, its backordered and they dont know when it will be available. Was told there was 3 parts that could be the potential issue and I understand they need to diagnose which one is the issue but also feel like this could have been predicted, and expectations coulld have been managed better. Ive been dealing with the door not latching for over a year.

More than happy with the exceptional customer support & service from Russ Darrow. Anthony Anderson was incredibly friendly, helpful & knowledgeable about the vehicles that we were looking to buy, he explained everything to us pretty clear. Thanks again for this second great experience with you guys!!

The service was excellent. Thank you

The experience was great. They did Not try and overtake me with sale stuff. Also, the manager in the repair department was so nice. I cant say enough about him. His customer service, care while you wait, keeping you abreast of everything going on. I went in nervous on the money Id spend. I came out with a smile on my face.

Great experience at Russ Darrow Kia Madison. Christopher was a great sales man and recieved no pressure to buy experience. Ryan in the finance department was amazing also at finding me the best APR rate and working with my budget with no pressure to increase that budget. Totally in love with my low mile 2019 Kia Sportage SUV and came with an amazing 10 year/100,000 mile warranty. Best experience ever as I had been dealing with nothing, but headaches all week long with other local dealerships. Thank You Russ Darrow for making this a wonderful and quick same day purchase. Much appreciated.

Jonathan was very helpful and listened to what I wanted. Him and his team worked quickly and efficiently to get us in and out fast! I would definitely recommend this location!

I was treated like family, my experience with Russ Darrow Kia of Madison, Wisconsin was a Five Star Rating. Q&A’s were greatly answered, I highly recommend this Dealership to family and friends.Mike HopperMerrillville, Indiana

I went in with an oil light on and it was due for an oil change also. I got my oil change and left. I went over to the West Town Mall and the oil light came back on. I was not very happy! I called them and they told me to come back and that they would have someone look at it. After further review they found out that it needed a sensor and they had one in stock and replaced it right away. They were very pleasant to deal with. 😊

I didnt have an appointment, but I was cruising by at 7:30 AM. I stop to see if they could help me with a quick oil change and check my deflated tires. Not a problem, says Joe, and he sets me up in a flash! Within the hour, Im out of the waiting room with an inspected (and washed) vehicle AND the tires are inflated and rotated. I am VERY happy.

They always answer my questions, and explain to me these things. They are kind and really honest. They also put my mind at ease when I take it in for a break inspection. And are really clear on things I may need.

We got the impression that we were in the way and bothersome and they did not seem very interested in helping us solve all of our vehicle’s problems. People can have a bad day and I’m willing to give the benefit of the doubt to anyone, but this was unpleasant. We receive all kinds of junk mail from them wanting to buy our vehicle, so they are interested in that. But they don’t seem to want to earn their money honestly by fixing things with a car that is paid for (that we bought from them). We were more than willing to pay for anything and everything that we needed to get done. Never Again.

Anthony A. was absolutely terrific! Could’nt ask for more thorough help and guidance while buying a car. His extra fun personality made everything that much easier too! Thanks so much Anthony!!

Was very easy and quick! And was very happy when I was on a time schedule and had to leave for work that my salesman Jonathan Chizever offered to bring the new car to my job and finish up the paperwork which worked out great!!!!

Very thorough and professional. Highly recommend.

Had a wonderful and hassle free experience buying a vehicle. I was treated very professionally.

Friendly and helpful! I appreciate they explain what the issue is and price it out so there aren’t surprise costs like I’ve had at other places. Pleasant and spacious waiting room. Second time here and I will return!

Always a great experience with Russ Darrow Kia and their service department. Joe in service is my go to guy because he gets things done and is super helpful with anything I need. Thanks guys!

Was a great experience from purchase to driving the car off the lot. Very friendly staff.

Used car salesman, Johnathon was fantastic.I took off a star because the financial manager was extremely pushy with add ons. I had to say no over three times to: gap protection and maintenance package. When I said no, he got somewhat mad.Overall, great deal, smooth transition with my trade in. Would go here again.

I stopped in without an appt needing a battery...immediately per AAA after a jump start. I got to the dealership just a few minutes after the service dept had closed. BEN, who was there on his day off, found the battery I needed and stayed to put it in, on his own time! I explained that I had just started a new job 2 days earlier and couldnt risk my car not starting in the morning. Who does this kind of Above and Beyond customer service anymore? Ben and the other very helpful and friendly staff at Russ Darrow Kia do!! Thank you from the bottom of my heart!!!

I took my Mazda CX-5 into the body shop for some minor damage to my bumper after backing it into a snow bank. I was only expecting to receive an estimate but Jaime (the manager) was able to fix it that very day and did so free of charge! I was very impressed with the level of service and I will certainly be taking my car back for any future repairs. Thank you Russ Darrow Kia!

Tony was great. I walk in on Saturday and we got a vehicle that same day. He answered all the questions we had. He was great to work with.

GREAT PLACE & WONDERFUL SALESMEN !! THANK YOU Alex Lalla & Christopher Bonner for your kindness, thoroughness & answering all my questions. I was amazed how Christopher took the test drive w me & was sooo helpful!!

I had Russ Darrow Kias body shop fix a couple of paint scratches on a vehicle that I recently purchased. This was set up through another Russ Darrow dealership in an effort to minimize my drive time. Jamie at Russ Darrow Kia really took care of me and my vehicle. He explained what would need to be done and kept me informed throughout the time they had me truck.Their customer service and work were outstanding. Im very happy with my experience with them and my vehicle has never looked better!!

Fast, friendly, shier helpful. Sales team was excellent.

Zackery Glynn and his managers were fantastic. They helped me get me out of my death trap and into something significantly more luxurious, they listened to my needs and made sure it accommodated all of them. If you are a younger buyer looking to make your first automobile purchase I’d highly recommend this location and team. Thank you for the experience.