They have been working with my husband and I so good for a few Years now. We just bought our 2nd car with them, engine light came on the next day, it was a sensor no big deal, 2 Weeks after engine light came back up. Needless to say, super frustrating, at this point I didn’t even want to see that car covered in gold. Brent is the best! He help us out so much getting the car we wanted and definitely made the situation right! Hopefully our new car can be a peace of mind for quite a few Years to come.

Wonderful HONEST dealership with non pushy sales people. Had a fabulous experience trading in my Q50 for a newer Q60. Cannot be more pleased!!!

Ive got to know several of the individuals who work at the Infiniti dealership over the past month and they all have been wonderful. I believe each of them deserve some form of recognition, so Id like to take a few moments to thank each of them so you can know what to expect and what Ive experienced.I had issues with my last car, so I got to know Trent and Mike quite well. Trent was extremely knowledgable and easy to deal with. I fully appreciated his forwardness and kindness. Mike from the service shop likewise was very straightforward and knowledgable. He definitely wanted to get my car working. At the end of the day, my g37 was toast from some uncommon problem and Trent kindly directed me to Gregg.Gregg sold me my new Q50 and he was great. He treated my extremely well and fairly. It was a great experience and Gregg went above and beyond my expectations.Long story short, these guys care. They are friendly and great to deal with. I was thoroughly impressed with all of them. Thanks guys.

Very pleased with my new vehicle from Zimbrick. Tim the sale consultant was amazing! They are very knowledgeable about their cars and work to find the right vehicle that’s the best fit for you.Thank you againDavis

I can say with no hesitation that this is the best service center I have ever been to. GLENN, all the service gentleman fought for me and made me so happy. Thank you! The best!!!

Brought my G37 in for dash replacement and couple other things. Trent the service manager really treated me with awesome customer service! I’m coming here when I have any other service needs in the future! I would definitely recommend!

Gregg was immediately available for me when I found the used car I wanted online. He was friendly and knowledgeable about everything the truck has to offer. He and Anthony worked diligently with the finance company to get me approved, which is always a little extra work because I’m self-employed. Gregg even made himself accessible to me on his day off. At the end of the experience, I drove home in a beautiful truck and am so grateful to Gregg and Anthony for a job well-done!! Thank you!!

Buying process made easy. I was promopted for the proper paperwork to make the closing/signing easy and convenient! Gregg is always friendly and goes above and beyond to help with all your car buying needs.

I went back to Zimbrick Infiniti last week to have the passenger Catylic Converter work done(thee months the drivers side was done). Expensive repairs, but I trust Zimbrick to do all the work on my cars. Thanks Trent and Glen. I tip my hat to you guys for looking out for our family vehicle!

First off I would like to say a huge thanks to the Zimbrick Infiniti service team. We had an issue with our QX56 and had it towed there on a Saturday night. Called Monday morning and spoke with Kyle, which already had a little information about what was going on with the vehicle. They were very prompt and listened to my needs for the vehicle. Got a call a few hours later about what was wrong. There prices were very good and less than what I was expecting. Now, before we moved here, I was a service advisor so I know these parts and labor pretty well so I would know if I was trying to be taken advantage of and I totally did not. We got a loaner vehicle, which was awesome since we live in Columbus. Kyle was had very good communication skills which is key in this industry. I really appreciate getting my wifes vehicle back in a quick turn around. The biggest bonus was that they washed and vacuumed our vehicle. Im was very impressed and will definitely be bringing my vehicle back to them for service. Thanks a bunch!

I can’t share enough kudos to Gregg and the rest of the team at Zimbrick Infiniti. As a first-time car buyer and a young woman with her dad hours away, I was intimidated going into the car buying process. As soon as I walked into Zimbrick everyone was incredibly friendly, helpful, and respectful. Gregg has even followed up after my purchase to make sure I’m satisfied. I would recommend to anyone! And the car is awesome too!

Absolutely hands down awesome experience! I never take the time to write reviews, but I felt it necessary for this experience. The service team was excellent, and so was the sales team when I purchased my new Infiniti. I definitely recommend Zimbrick Infiniti for any of your service or sales needs. They are very low pressure and just great people to work with. You will not be disappointed!

I definitely agree with all of the stellar reviews on Tim Brickner. Best car buying experience I have ever had. The entire process was effortless and efficient. Most salesmen ignore my requests to communicate via email. It is hard for me to answer my phone during the work day. He honored this request and answered ALL of my questions via email - thoroughly and honestly. Zimbrick as a company was able to secure financing/interest rate that other dealers could not. He even sent a handwritten thank-you card! We will definitely be going back in the future.

I took my QX4 in for a brake issue, spent $400 and it did not fix the problem!!!

I cant say enough about all the help Zimbrick Infiniti has provided me over the last two years. The service team, Kyle T and Glenn D, are so helpful. My Infiniti had to be replaced this week due to an accident. I had no hesitation about sticking with Infiniti and this dealership for my new purchase. Tim B and Kyle V helped me with that process. It was fast, painless, and I am thrilled with my new car and look forward to continuing to do business here for years to come!

The service we received at Zimbrick was top notch. We met Tim upon arrival and immediately felt at ease. My son in NY had arranged for the lease of an Infiniti Q40; he had had several phone conversations with Tim and all the paperwork was ready for signing. Tim was the best! Although I admitted to being overwhelmed with my new beautiful black Q40, he was very patient and kind as he explained the car to me.He gave us as much time as we needed, and patiently answered all our questions. We never felt hurried, and I appreciated this in him.I have been driving the 2015 Infiniti for a little over a month and love it more and more each day!Thank you Zimbrick Infiniti Team of Madison.Sincerely,Laurie PascuttiStevens Point, WI

Great service all-around!

Very good service and friendly staff

I have purchased all of my vehicles from from Zimbrick for ten years. Tim has been involved in each of my deals. He has gone the extra mile whenever needed to make something go smoothly, keeping me at the center of his service. I cant remember any previous purchase experiences that compared.. His after-sale availability is first rate as well. Im hoping that Tim will be available to sell me another auto or two.in the future.

Thank you to Trent Kremeier and his team. Especially to the service department manager! Well done and youre professional yet down to earth people that not just make things happen but make people feel welcome!

Fantastic experience! Glenn, Kyle and the Zimbrick Infiniti Team are always pleasant, courteous, professional, knowledgable, and overall great to work with. My most recent service, I needed an early morning appointment with a loaner car which were both easily accommodated. Im always in and out in less about 5 minutes tops.I have purchased and serviced numerous vehicles at other dealerships in the Madison area, and I can honestly say NO ONE comes remotely close to the quality of service provided by everyone at Zimbrick Infiniti of Madison. Ill never purchase a vehicle from anywhere else again. Simply top notch!

Zimbrick has always been top notch service. Pleasant staff. Love the service department staff. Great experience every time.

They charged $200 just to tell me whats wrong with the car. Plus another $120 for a simple headlight socket change (10 min work).

Awesome, salesmen was great, no pressure, we said we were not interested after test drive, he gave us a card, said thanks and told us to have a nice day.

I have had to have several things repaired on an Infiniti 2005 FX35 over the past year. Kyle was amazing to work with, and was always timely with his quotes and responses. They were up-front with me about what work needed to be done immediately, and what could wait for a while. I even called a competitor in the Madison area that specialized in import car repair to get a comparable quote, and they said that Zimbrick Infiniti was a great place with reasonable prices, and since my car was already there, he would recommend letting them do the work. I would highly recommend them. I recently moved out of state and needed to get more work done that was previously quoted at Zimbrick, and I could not remember the dollar amount they had quoted, and Kyle called me back and emailed the pricing so I could do a comparison to what other places are wanting to charge in my new state.

The best car buying experience Ive ever had! Definitely recommended. Low pressure. Transparent. Helpful. Knowledgeable. This is the 10th car Ive purchased in my life and was the best experience yet. I worked with Tim Brickner and he was patient, not high pressure, and generally nice to work with.

We are now enjoying our 3rd Infiniti from Zimbrick; Tim Brickner has been our Sales Rep for the last 2. I would not consider purchasing another vehicle if it wasnt from Tim. He is a true Professional but is still someone you can relate to on a family basis. Tim is very knowledgeable on the Infiniti brand from the engine right down to all of the tech options. He is always a pleasure to work with, and makes buying a vehicle a fun experience which is rare today! I would recommend Tim to anyone looking for a vehicle. Sincerely John Medenwaldt.

Love the detail this dealership has given us on our newest Infinity purchase. Glenn in service is great to work with.

Bought my first Infiniti from Tim Brickner earlier this year, and could not have been happier with the process or the result. Tim was knowledgeable, understanding, and really put me at ease when deciding between a multitude of vehicles. The experience with Tim is what stuck out, and I would recommend him to any of my friends or family.

Recently bought my Infiniti from Zimbrick and Tim Brickner helped me out with the car specs, deals and a wonderful customer experience. I love the car and appreciate the help and dedication from the staff of Zimbrick and would definitely recommend to others.

Great service, they will get you what you want! Great team.

Great service department, they are fast and they always keep their promises. Glenn is fantastic.

Worked with Tim and Dakota on a Q50 lease. Both were fantastic to work with. Very knowledgeable and accommodating.

Just bought an INFINITY from Tim Brickner Great,easy and smooth transaction. Appreciated the time spent going through the operations of my new vehicle.

Tim Brickner was great to work with! I called him and wanted to buy a pre-owned Infiniti with some specific details. He called within 24 hours and had found the car for me. I was in it within a week (it had to be shipped to Madison). I LOVE the car. I appreciate great service; the service area is also extremely good!

Great experience during both purchase and service!The attendants are helpful and friendly, and the facility is professional.

I could write a book but Ill try to be brief. From Sales to Service well everyone. And lets not forget the product. Tim, Kurt, Kyle and Glen. Plus all of you I didnt list. Thank you!

Very great service. Great waiting area and free car wash.

Outstanding service!

I went in for the first time to get an oil change and to have them check out a few items on my G37. Specifically I asked them to make sure to fill up my washer fluid, which they forgot to do, even though its standard procedure when doing an oil change according to them. I also asked them to adjust my passenger window to fix a whistling sound that happens when I travel fast on the highway. Instead of doing that they just told me that its normal for convertibles to whistle on the highway, which is ridiculous to say. Finally, I wanted to get some new wiper blades, which they later determined that they dont have... An Infiniti dealership that doesnt have G37 wipers?? Overall, I expected more out of an Infiniti dealership, and normally I wouldnt take the time to write a review like this, but I felt compelled. Two stars, and probably wont use them again despite being the only Infiniti dealership in town.

They are honest. They dont try to jack up prices on unnecessary work.

Fantastic, Tim was a great person to work with

Good fast service, easy to make appointments and loaners are nice, but expect to pay a little more

Horrible experience. New Infiniti QX30 that has had nothing but issues and Zimbrick never knows what’s wrong or how to fix the multitude of problems and they refuse to stand behind the product!!!

Best customer service ever!

Will buy a car from then again

They do an amazing job on service there

Service was quick and polite

Very professional place

Spent $28 on a useless inspection.