Furniture Row never fails to impress with the quality of their furniture, and the quality of their customer service. My husband and I just bought a full set of living-room furniture (couches and entertainment center) with the assistance of their sales rep, Tina. Tina was wonderful to work with, and was so accommodating through every step of the process. If you’re looking for a great shopping experience, definitely ask for Tina, and ONLY shop at Furniture Row!

We have always liked the furniture that came from Furniture Row and the employees were usually nice and helpful. However, this last engagement has forced us to shop somewhere elsewhere for future furniture. We ordered an electronic reclining couch. We knew it was heavy and we stated multiple times that we loved on the third floor of an apartment with no elevator. The sales people (multiple persons where told) stated that we needed to pay for the whole setup ($120.00) which we where happy to pay for. The bed mattress we ordered and payed for delivery had no issue being delivered. When it came time for the couch the manager of the department called us the day before delivery was to be and stated they would need an extra $100 to “incentivize their employees to break company policy” to bring up the couch due to not having an elevator and third floor. We where a little disgruntled about it but ended up paying it. 5 hours later they called and stated that the head delivery person went to the apartment and looked inside and decided they couldn’t do it and that it was unsafe for their employees to bring the couch up. Ended up hauling it up with myself and my wife. Will not be going back for future furniture purchases.

The staff at furniture row were extremely professional and made sure I got exactly what I needed! If you are in the market for furniture, I highly recommend you look into these guys

Dylan was great. Answered my questions and was pleasant to work with. Store was clean and had a friendly environment.

Decided to go order a couch on my 1hr lunch break. Did that, and I got to eat my lunch too. Needless to say that Tina is a great consultant and I will most likely do all my business through her and Furniture Row

This is my go to for furniture. Whether I am buying something inexpensive or a bedroom set, I always get great service. The furniture is high quality and has held up well.

Wonderful experience, great prices. Our salesperson Tina did a fantastic job! She really helped explain all our options so we could get what we were looking for.

I arrived before the store opened. A man saw me and walked over and unlocked the door. I asked about a waterbed draining package and he directed me to another area. The saleswoman assisted me and walked me to another salesman to ring me up. I am dazzled with their customer service! I would definitely recommend them!

Quick and friendly. The chat feature was great! I was able to get recommendations and do a same day pickup for a bed frame. Tresa was very helpful!

My wife and I really liked how we were able to look around and have our space. Not like most places that will attack you and not let you leave without a purchase. Great place

The products we purchased were overall good. The customer service after our purchase was terrible. We had a bad delivery experience. Drivers showed up nearly 3 hours after they were scheduled to be here, and were here for well over two hours. They were supposed to be here between noon and 3:00, and came at 6:00. No call to let us know they were running late. We had dinner plans with friends that we had to cancel because we were stuck at home until 8:00 waiting for our furniture to be put together. They didn’t bring the right tools with them to put together the furniture, so they had to borrow my tools to do their job. They also unloaded the chairs first, which are upholstered and were not covered, and left them by the truck in the dirty street with cars flying by them for two hours while they put together our bed and table. We had a damaged chair, so I called to have it replaced. They ordered a new chair, but never called to tell me when it came in. Eventually, after 4 weeks, I called, and they said “Oh, ya, your chair has been here for a long time.” I had called and spoken to the manager about our delivery experience. When I spoke to her, she told me, “I’ll talk to the drivers, and we’ll do better next time.” Sorry, there won’t be a next time.

The worker was very helpful on setting up my sectional. We went to two other stores in grand forks and got no help and got told that we have to wait 12-14 weeks for delivery. Furniture row was about half the time and better quality. Thank u for your expert service furniture row.

I had the amazing experience of working with Thomas at the Grand Forks store. I am in Denver and had a request that took thinking outside the box and Thmas was AMAZING. I highly recommend Grand Forks Furniture Row and ask for Thomas you wont be disappointed! Thank you for making a an impossible request a reality!!!

Good selection, good quality, good prices.Helpful staff. The couch we wanted first wouldnt be available for a couple months which I really didnt care for so we went to plan B so we only have to wait a couple weeks.

Excellent, friendly service. Prices dont even compare! Great deals! Cant wait until it arrives!

It is always great to find a young man who knows the stock, tells you facts, has taste and is pleasant to be around. Terrell Wheeler is all of that! After walking the store I had questions about pieces, what he did not know he found out in minutes.This led to $1800.00 in sales by him, three different items! The outdoor furniture is superb. The glass window shelf unit is gorgeous. The coffee table-dinner nook is superb. Hire more like this salesman, top notch!

Kassidy was very friendly and helpful. We told her the space we were filling and she led us directly to the perfect (size, style, & color) sectional. Went in to price things out and do some shopping around but walked out with 2 large sectionals because we were so happy with the products and service.

We went in thinking what we wanted but it wasn’t what we expected. We were showed some other really good options and ended up getting something better than we expected.

Highly disappointed in the service at Furnature Row. I ordered 4300.00 worth of furnature which they promised me would be delivered at the time of move in. Now they have delayed the furnature twice and are not sure when it will be coming. No compensation to the consumer that is frustrated. I will not buy here again.

The staff was very and I mean very helpful and friendly! The service and help was awesome!!

Casi is FANTASTIC!! Very knowledgeable on the products, up front with delivery time, and a pleasure to work with!!

Nikki was awesome to work with over the phone! She was extremely knowledgeable, helpful and efficient. Any questions and concerns I had she knew or didnt hesitate to ask someone and quickly find the answer. She went above and beyond to ensure I could do everything over the phone when ordering and financing our new furniture! I could not be happier with my experience.

Found a great bargain, and the people were pleasant.

Awesome service n ordered what we wanted

The staff was very knowledgeable and quick to let us know about ordering and delivery timeframes

Service was FANTASTIC! I don’t like them with me every step but he made sure I knew he was available. More than happy to give them my business. Competitive pricing, phenomenal service!

I was looking for dining room chairs..they had a large inventory .now I have to wait patiently for them. Thats the hard part..very pleased sales lady was nicely

Awesome atmosphere. Staff were very knowledgeable and pointed us in the right direction.

Terrell was awesome and so quick about helping me and answering all of my questions. Thanks Terrell!

Once my chair gets here, it is doubtful that I will purchase furniture from here ever again. Picked up my couch - after a 75 mile drive home, discovered they did not send the necessary cords for us to use both recliners - it took multiple calls, sending photos to the owner, and waiting 2 WEEKS to get the proper cord - another 75 miles ONE WAY for me to pick it up. My chair...this was supposed to be here in early March. I called the 3rd to check on the status and spoke to the owner who told me it was delayed till mid March (no one contacted me of the delay) but she assured me that I would be contacted if there was any change...today is the 15th. The couch is rarely used and the chair not yet here so cant comment on the quality, however, for me, customer service is KEY, and Furniture Row in GF is not raking up any points from me in this area. I am really worried if there are any mechanical issues as to what kind of service I will get... A LOT of $$ invested!

My experience was very very delightful. I got to deal with a saleswoman by the name of Cassidy and she was very pleasant and informed she took the time to play with my kids while we were looking and was not pushy at all I will do business with them again and especially with her

Very pleasant! Casi is great!

Very helpful and friendly sales team. Got our 10 year old water bed bladder replaced faster and cheaper than Amazon.

Miranda was very helpful. I appreciated that she didn’t follow us around but saw when we were interested in a table. The purchase process and simple and easy.

Very helpful,and they great you with a smile.

Tina was amazing to work with!! The entire staff were very helpful!!

This is an awesome store! The service was perfect. I didnt feel pressured or hounded to make my purchase. I will definitely make my next purchase at this store!

Very helpful staff assisted with my online order of furniture.

Super friendly but not pushy staff. Theresa (sp?) made great recommendations and was kind and engaging. Super excited for my new couch!

Great store, beautiful furniture. Bought bed online from Florida, visited store and picked up item. Customer service was great. If i ever need any household furniture again, i would surely return to this store

Very friendly, and helpful staff. Prices were great.

Not very willing to actually help anyone. Will probably shop elsewhere.

Great place to shop! Masks needed!

Wow! Kassidy is just such an amazing sales lady, goes above and beyond to satisfy customers needs and wants. Highly recommend Kassidy.

Nikki was awesome! I was asking questions about one couch and I wasn’t sure if it was the one. She quickly recommended another one she thought I might like and once I saw the hidden storage and pull out sleeper, I was sold! She was very helpful and knowledgeable! Thank you for all the help!

High high end furniture

My wife and I went in to furniture row today and had the best experience. We bought a sectional and picked up same day. Nikki was wonderful and answered all the questions we had! Highly recommend.

Great customer service and friendly staff!!

Great experience! Cant wait to get my new furniture!

Great staff to work with! I will be buying stuff from you guys again!!

Theresa was awesome! Easy going and let us alone to figure out what we wanted. Knowledgeable at the same time when we did have questions. Very good experience shopping and buying.

Miranda helped me snag a great deal on some sequin pillows for my daughter! Great people, great service, great atmosphere.

Update: We have gotten 2 chairs that were supposed to be gliders but ended up rocking chairs. Almost 4 months after the Initial purchase and still no resolution or contact made by the store. After calling them again 5/24/20 I was told they would look into replacing the mechanisms and asked if we could bring the chairs to the store (300 miles round trip). They said they would contact me by 5/28/20 with an update on what they can do to make them right.Initial review: Love the different styles and colors available. Sales people very helpful & knowledgeable - he was interested in helping but wasnt pushy. I will definitely return when I get to the point I need new furniture! Thank you for making this a successful, stress free experience!

Tressa was very helpful in finding exactly what we wanted. My husband and I just bought a house and were nervous to find pieces that match our style. Tressa worked very hard at finding us the pieces that worked for us. She was knowledgeable, friendly, helpful and understanding to our questions and requests, I definitely recommend going to furniture row, and ask for Tressa!

I went in browsing for a bedroom set. Nikki came up to me and mentioned a great deal they had on a nice bedroom set. I seen it and loved it and the price was so good. It was too good of a deal to even look anywhere else.

I found good prices. Best of all, was the Sales Consultant: Nikki S. She really took ownership of my needs and helped me to decide which was my best option according to my needs and wants.

We LOVED our experience!!!Tresa was the most amazing saleswoman we could have ever asked for!We usually leave furniture stores feel sick, but not here!!!Coming back next time for sure!Leah Brown

Purchased a sofa online today and received fast and courteous customer service from Isaac. He verified the order was accurate and explained the process during our current situation. Thank you for making this a pleasant, easy experience.Heidi 🌼

We purchased our table and chairs in May, today is is July 17 and we still have not received the table that we paid for. We have a table but wrong base. We wanted a bar height table and chairs. Got the chairs but regular table. I have it on cinder blocks now so we can use it. To top it off, the tables is warped so everything rolls to the middle. They say when I have called, that the table is on backorder until September. This is after they told me August. All of this of course is after me calling to check on the status, I have never received a call from them on the matter. That is after I was told I would receive a call three times and that the regional manager was going to be involved. So, that is my experience but now I know their customer service sucks.

We bought a couch and a bed from them in the same day. Very professional and fun staff.

I thought the prices were very competitive. They had a wide selection to choose from. Theresa answered any questions I had and was very helpful. Good service!

Staff was very knowledgeable and helpful. Would recommend them to anyone. Thanks again to Miranda thanks for all your help.

After arriving here I was greeted by Dylan. Mr. Darling listened intently as to what my girlfriends and mine likes and dislikes were and showed us suggestions as to what he thought we would like the best. This guy was amazing. Easy to talk to and he made that experience easy and enjoyable. My better half and I had a miscommunication (my fault haha) as to the orientation of our new sectional so after some measuring and reconfiguring we needed to purchase a piece a tad bit smaller than our original piece. Without hesitation or complaint, Dylan switched the deposit to the new piece and we were good to go. If you are like me when you plan on spending 2500 and dont want someone telling you what to buy, go see that man. He listens extremely well to what you have to say and will offer his recommendations based on your own individual taste. Highly recommend him. Because of him, we are also getting a new dining set. Thanks

Had a sadly bad experience on multiple levels. 1) My buyer expectations and their sales capability were out of sync - I wanted a speedy transaction, sales wanted to take their time at checkout (sometimes OK but not that day). Purchase to pickup/delivery: Im having a remodel done at my house, furniture items are packed in other rooms of the house, etc. so I wanted delayed pickup/delivery, Furniture Row did not want to comply; everything seemingly became an issue. 2) Poor sales experience - Started nicely with a new salesperson but since she was new she deferred to another (floor manager??, not sure). This young man was initially on the ball with measurements, etc. Then...I noticed a scratch and was told that since the floor model was the only available piece, he could discount without the warranty or leave as is with warranty. What???? It was a scratch, so make a customer acknowledges and accepts right side surface scratch which is exempt from warranty entry, not entire warranty!..but, whatever. (I am OK with scratch since item will go into sunporch and not a major household peice). What about delivery?, I asked (I live 50 miles away). I was told that the delivery can further damage the piece. WHAT??? So, the store, a FURNITURE STORE acknowledges that they have a poor delivery system and purfunctorily dismisses that as a general problem?! (No wonder I was the only customer at that time of day!--In fact, years ago I had a bedroom suite and 2 mattresses delivered from FR, at that time a free set of sheets was part of the purchase...before the deliverymen left, I asked about the sheets--they werent otherwise going to give them to me apparently, the sheet set was incomplete and of the wrong size, but, hey, it was free--or so the company line must be). 3) I was incorrectly charged on my credit card (they had overcharged by around $35 and they caught the mistake as EOD procedure; that was good). I was called that evening so Furniture Row could balance but they wanted my credit card number to issue the credit! Again, I live 50 miles away and, no, Im not going to spew my credit card number, On the phone, After hours, To a (relative) stranger. I get: a) the inventory issues to assure turn and carrying costs and on the shelf vs. sales merchandise, b) that some sales people/managers will be immature and come across awkwardly, c) that point of sale mistakes/entries will happen, but the store could certainly be more professional about training their employees, about accommodating customers needs and expectations and could learn how to adjust their systems and practices to match the way customers want to be treated. After spending now about $6000-$8000 over 5 years, I dont think Ill ever shop Furniture Row again. I do hope they will make necessary changes in the future because they do have some nice floor items.

So far, not pleased with the Grand Fork, ND customer service, gratitude and appreciation for the amount of money we spent there. Right after Thanksgiving, my wife and I custom ordered a sectional couch, along with a large recliner/rocker, ottoman and end tables (also, a new mattress at the same time). After 8 weeks, our furniture arrived and was delivered. Everything was brought in and set up except for the last, largest, section of the couch. When they went to get it off the truck, they snagged a corner of the garage and tore a big hole on the front side of the couch. They took it back to the store. We were looking forward to hosting a Superbowl Party for our family and many teacher friends (that we work with) this weekend.I guess I need to find more seating now. We now have to wait another 6-8 weeks for the new couch to be delivered. What have they offered me in return for my inconvenience? Nothing! I spoke with a manager after it happened and she said shed talk to the other managers to see what they could do for me. She called back today. They offered to bring the torn couch back to me until the other one arrived. Heres the real gratitude and appreciation......she said that they would deliver, bring the torn one back to me, for FREE. She said thats all they can do. Well, Ill be heading to the store tomorrow and have a face to face with them. Wish me luck! Maybe Ill just have to have them bring the couch back so everyone can see the big hole. If they dont get it back by this weekend, I guess its just more for the story. Could be a great conversation starter. Furniture Row, is this really the type of publicity you want? Hopefully, they work something out tomorrow so I can get back on here with a much higher rating and positive feedback for all of you.

Went in today to look at a bed and table. We were greeted by Isaac and he helped us out the entire time and answered all of our questions! We left feeling very satisfied with our experience! Will definitely be shopping here again.

I had a wonderful experience working with Terrell from Furniture Row in Grand Forks. Very helpful and friendly!

The gal that helped us was so knowledgeable and friendly! Found just what we were looking for! Thank you so much Furniture Row!!

I was very disappointed with the purchase of my dining table and chairs. There were scratches on the table top and I contacted them immediately by phone and was advised to email my complaints. This was done several times with absolutely no response whatsoever. I will not be doing any further business with Furniture Row

Very nice workers and helpful but received our bed with half of the screws and what not missing, our brand new chair has been partially broke since the first week got it and it’s been over a month and still haven’t fixed it

Thomas Alvarez, manager at GF, ND store was great! Very pleasant and helpful! Great customer service! Now, can’t wait to get our new couch and loveseat!

Nicki was our gal and what a spitfire she was, she was soooo helpful and I would highly recommend asking for her when in Furniture Row...she went out of her way to make our purchase easy and we were confident we had made the right decision with right product for our needs ..answered all our questions and if she did not know answer she would find out..She was a total delight...ask for her by name..

The worker that helped us was amazing! Thankful for Dylan and him helping us out! Pretty good prices too.

Love the products at this store! I have shopped here through the years they have been open and every piece of furniture I have bought has stood up better than any other furniture I have owned.If you are looking for something reasonably priced and worth the money, this is the place to shop.

My husband and I purchased 2 bed frames w/headboards and one mattress and box spring set within the last 45 days. One bed frame w/the mattress and box spring is working out very nicely, but the other is a completely different matter. We have an adjustable base mattress and were told when we purchased the bed that it would accommodate an adjustable base. When the delivery guys came to our home and put the bed together, they found that it didnt accommodate the adjustable base. I wasnt home or I would have instructed the delivery people to take the bed back with them. Because I wasnt home, instead of attempting to ask me what I wanted done or trying to find a solution to the obvious issue, the guys left the adjustable base on top of the platform bed which leaves it extremely high and thus very difficult to get into; it is so high I nearly have to pole vault into bed every night. On top of this issue, they stripped a couple screws so one of the bed legs is quite loose and they also scratched up one area of the bed pretty badly. I called the store the following day and told them the bed wasnt going to work for me and gave them the reasons why. I was asked to provide reasons and pictures (which I did), and was told that yes, I could return the bed and that it would be picked up the following Saturday. After confirming this through an automated text, I received a phone call that their truck had broken down and they wouldnt be able to pick up the bed. I understand; things happen--but in the middle of our phone call the call was abruptly cut off and no one has called me back. I have tried to call the store back twice today, and havent received an answer either time; not only did I not receive an answer I didnt receive an option to leave a message--I was simply cut off. Hello--what kind of business is this? How is this good customer service? Furniture Row used to be my go-to kind place to purchase furniture when I needed it, but not after this experience!!

Thomas was very helpful and a very good sales representative. He helped us pick out the perfect furniture.

Isaac was fantastic! He was very knowledgeable and did not push us to buy anything. Very smooth transaction! Thank you!

Very good salesperson

Nobody told me when I give them my phone number that they were going to send me text messages. Im extremely unhappy and want my phone number removed from your system.

They had what nobody else had. Reasonable prices.

Im always questioning the quality of the products that come from a store like this. Ive always heard mixed reviews that yes theyre good know they fall apart. My wife and I decided to purchase a small table for her craft room thats a higher table so you could have the option to stand that it or sit at it comfortably. When it arrived we thought nothing of it but when I open the package I had two black legs and two white legs. not the most ideal situation so I went back to the store were they offered me a couple solutions they can order a new one in and we could return this one or they could just give us some money off or back on this purchase. We chose not to wait and we just took the money back. I was very grateful that they were willing to help and had a solution in mind and how to correct the situation. Seems very willing to keep the sale and make sales which is somewhat concerning but at the same point not because I understand that at the end of the day they want you to have a product and they want to make the sale. Its as simple as that.

Nikki was very helpful on finding us the couch set that fit our needs. She made sure to check on us and see what our needs/wants were.

Very good!!!👍

Very noticeable from the I29 entrance into Grand Forks from Fargo. You will see a gigantic chair and a long building. The entire building consists of a mattress section, furniture, and bedding. Really nice and spacious on the inside. Although its sometimes hard to find/ have an employee acknowledge you, the furniture is extremely nice. I purchased a bed set a few years back and we loved it.

Very friendly and knowledgeable staff. Went in to look at recliners and purchased a love seat and sofa instead.Awesome experience.

Dylan the sale’s rep was super helpful! My husband and I had a great shopping experience :)

Nicki was very helpful and made my shopping experience very exciting!

Nice even flow walking through, sales person Dylan explained anything I pointed out, got my family to the item we were there for and finished off the sale after wed gone over what worked for us, drove to the back and had warehouse load the SUV, simple fun day

I called looking to order a living room set and worked with Isaac over the phone. He was super helpful, knew the product and made it a quick and easy experience!

Dillion was great, he is a very good salesman. We definitely will be going back to Furniture Row.

Teresa was very helpful with my purchase at Furniture Row Grand Forks, ND. It was a nice place to buy furniture.

No salesperson in the store

We purchased a mattress set at Denver Mattress Co. along with a couch at Furniture row and the service was great. We appreciated the time that the employees took with all our questions and concerns. We cant wait to get our purchases and see how they work out. But the customer service was great. Thank you for a great experience shopping with you guys.

Very friendly very knowledgeable all around I would recommend to my friends

Our salesman was very helpful and showed us lots of options for what we were looking for.

I love my couch that I purchased last year. It is beyond comfy and fits my livingroom perfectly. I have gotten many compliments on it.When doing your paperwork do make sure you read it closely. I was told 24 months but my paperwork said 12.

Nikki was fantastic at helping us find a great couch! :)

I bought a dining room table in December for Black Friday deal. They ordered it, but somehow did not receive it until February. The table scratched even with a plate sliding across. I had two chairs ordered also and they were on back order. No one called to communicate this. Delivery men scratched my doorway as they cane in and the table. I finally resorted to covering the table myself with polyurethane. I will never shop at furniture Row again

Theresa was great to work with. Bought top of the line thanks to her pointing out all the benefits of the furniture we bought. Definitely will continue to shop at furniture row in the future.

Not much help from the people who work there.