We have purchased three vehicles from Kia of Lynchburg - one used and two new. Weve also extensively used their service department. We are always happy with the quality of service at this dealership. They are honest and upfront. Chester and Elena made our most recent buying experience a dream. Highly recommend!

My interaction with everyone at Kia of Lynchburg was outstanding. It was the most hassle free car buying experience I have ever had. After speaking with them over the phone and traveling 100 miles to make the deal they were true to their word from start to finish. Thank you Robert, Liam, Sam and to the other gentleman with whom I spoke with. You are second to none.

My husband and I had a very pleasant experience. They didn’t pressure. Elena and the whole crew were amazing and made everything beyond easy. We love our car!

I had such a good experience with the individual I spoke with over the phone in the Parts department. He was very knowledgeable and helped me find exactly what I needed for my car. So grateful!

My first experience with the Service Dept. was great! Helpful, respectful, knowledgeable, quick are all word I would use to describe my visit. From the Service Manager to the customer service desk agent, this team was great. The waiting area was clean and comfortable. I look forward to the next visit.

The first time ever was treated like I was equal..being a woman I have had some unpleasant visits with other car dealerships..Scott was exceptionally friendly and accomadating and very knowledgeable Robert was awesome ..All the people I personally dealt with were very nice and took time to make sure I got what I wanted..

Very helpful and friendly people. They explain what they find and dont pressure you to decide what to do.

Fast friendly always know the answer and if they dont theyll find out for you..

Awesome dealership. KIA K5 is wild and the Best. No other car is this sharp. You must buy one.

We were in the market for a new larger capacity vehicle because our family had outgrown the Soul we purchased. We narrowed the search down based on the new criteria and used the searches on the web to narrow down the vehicle selection. Rather than spend the day searching in person I narrowed our selection down to Hyndai Tuscon and the Kia Seltos or Kia Sportage. The Lynchburg dealer only had one or two Sportage vehicles that were both outside our price point. The Hyundai dealer really liked their Tuscon and priced it well above our price point as well. But we stopped by Lynchburg Kia. They had multiple Seltos, offered to let us test drive, and had AWD in stock. Moreover they had incentives and friendly staff that made the shopping painless and efficient!I went into the car shopping expecting to barter and haggle. Instead, we negotiated a price that for our target and were out of their same day below MSRP! Last time, I thought we got taken because of the long time it took (upwards of 4/5 hours. This time, we came in, test drive, asked questions, made the offer, and were out of there in our new Seltos AWD with smiles on our faces!Kia of Lynchburg, you very well may have just won a lifetime buyer. Great job!

Excellent service!

Very quick to come to assist you with your questions and concerns

After this experience, I wouldnt do business here.Elena was pleasant enough, but eager to make a sale she met us outside before we had even taken off our seatbelts. After talking briefly, she set us up for a 30 minute test drive with a vehicle similar to the trim we were interested in. Unfortunately my Dad had a pulmonary embolism and we needed to leave as soon as we returned the car. Elena was sympathetic and gave us her business card.We followed up a few days later wanting to see if they offered rental options, as we wanted to test drive for a longer period of time and see how the vehicle features fared at night. Ive been told some dealerships offer this, no harm in asking. Elena checked with her manager and informed us renting wasnt an option but that we could come in for a 2-hour test drive. Via texting we organized with Elena to arrive 2 hours and 15 minutes before their closing time so we could maximize driving at night. We knew we wouldnt be able to discuss numbers afterwards and were happy to not rush that process, the conversation would continue the following day. Or so we thought...When we arrived at 4:45pm, I made a quick run to the bathroom. When I came back to Elenas desk her manager was sitting in her chair. My partner told me the manager was eager to begin the discussion without me, asking what our intention was for wanting to drive the car for a longer period? I guess hes not used to serious buyers who do their due-diligence and research thoroughly. He asked us who would be the primary driver (none of his business), and then accused me of having totaled my previous car (rude and also none of his business) which is comical since I havent owned a car in 9 years while living in a public transit-friendly city and my driving record is clean.Dont mistake me for a less-informed car owner like this misogynistic male did, though. I grew up playing on car hoists at my aforementioned fathers beloved automotive repair shop, comfortably parallel parking cars before I had a drivers permit, and changing my own oil and brake pads before I graduated high school.The micro-manager insisted we could only test drive for 30 minutes, against what his staff member had promised us, and urged us to return mid-day so we wouldnt be so close to closing time when we returned, negating our intention. His desperation for a sale left for a poor customer service experience. I told him to stop wasting our time and reluctantly the keys to a trim similar to what our extensive research had narrowed us down to were handed over. The vehicle appeared to have fewer than 20 miles on the odometer before we drove off, yet the tank was at less than 1/4 full and the vehicle was in desperate need to be cleaned. As a positive, it gave me a chance to use the windshield wipers in order to clear the dust illuminated by headlights from oncoming traffic.We returned the vehicle unscathed and as we stood in the doorway talking to Elena about our experience, her manager came over and attempted to wave us into her office. School children we are not, so when we didnt move I verbally followed with that we were not interested in talking numbers, that we had had enough of an experience and wanted to discuss privately further before contacting Elena again. He did not like my statement so he repeated it to me in a menacing manner, so I turned to Elena and let her know we enjoyed our drive and had more to think about and that we were leaving. We returned the keys and walked out.The manager then followed us out, a rag and spray bottle in hand and began suspiciously inspecting the vehicle and intensely wiping it down. As we got settled in our rental car two parking spots over he then pointed the spray bottle in our direction and childishly spritzed the air next to us.Happily never returning. Thanks Elena, sorry your boss was so heavy handed and small membered - I mean, minded.

By far one of the most pleasant car buying experience EVER! I was blown away by the friendliness, the professionalism, and just the welcoming environment when you walk into the dealer. Elena is a rockstar and i highly recommend seeing her for your car buying needs. She helped my fiance get into a vehicle that fit her needs and her budget. Beyond impress by Kia of Lynchburg and Elena

Tom (I think thats his name) in the parts department was very knowledgeable and very helpful. And he was honest and didnt try to nickle and dime me!! Thank you so much!!

Tiffany in the Business Office went above and beyond to assist me with a Title issue! Her assistance saved me much time and effort. Dealership support staff is crucial to a Vehicle purchase and I would highly recommend this store!

I bought my kia at this dealership. I have been getting it serviced they do a great job. You can get a free car wash when getting the oil changed. The have a greatvwsiting area with water, coffee, and snacks. They also have free wifi. The service staff is super friendly.

Excellent customer service!! Bought a 2015 Kia Sorento!!!

THE best car buying experience of my life. Dennis Farnsworth, my salesman, made the process stress free. I never felt pressured to make a decision and everyone I met was helpful.

Friendly enough, but non responsive after making an offer on a vehicle. Left hanging with no return call regarding the offer.

Chester, Dennis, and Elayna were an amazing group of people and I would highly recommend shopping for a car here. Thank you all for the wonderful experience!

I had an amazing experience there today and the general manager Robert is an awesome guy to work with. I was able to leave with a great deal and a awesome vehicle that will get me everywhere I need to go! Yeah!

The cars and staff here are very nice I recommend it for your car shopping.

Pulled on the lot the other day and It was a great experience! Wendell greeted me on the lot with the utmost respect and was eager to help me find exactly what I needed. They have a great selection and I would recommend them to anyone I know in the market for a vehicle. Wendell was my salesman and Ive never dealt with such a great salesman before. He is very knowledgeable on his inventory and always made sure I was happy with my decision. Go see Wendell!

Everything is good here except they do not do on line promotions like a gift for trying out their cars like others do in the same area. They need to be more generous to the public and allow this perk. They are losing potential customers being tight.

Mess up with the appointment. but I sit there in the cool area. They was so helpful and good to me

Great service, good vehicle.

Great service. Christy Herald is the best. Very knowledgeable of all things Kia

We had a Kia Soul that had a serious engine problem at 93,000 miles. Kia of Lynchburg initially would not honor the 100,000 mile warranty. Only after we obtained legal counsel did they finally honor the warranty. Not a good experience, Kia makes a great vehicle but I would recommend buying from more reputable dealer, and would never use Kia of Lynchburg for sales or service.

We chose Kia of Lynchburg because of the great things wed heard about them from friends and family. They lived up to the praise and went above and beyond for us. This group of people are great to deal with, friendly and just had great attitudes. We wouldnt choose anywhere else to buy another car from! We will recommend them to anyone and will definitely be back in the future. Special shout-out to Willie! He really couldnt have made the process any easier.

Joe was our salesman and he helped me chose our perfect car! I was looking for a pretty blue car with lots of options and comfortable leather seats and so many other manufactures only make a pretty blue in sportier cars. Well the Kia Optima EX was what we bought and so far we love it. Joe and the other young man, he hasnt been there long and was still learning the ropes, that helped us were both so nice. I had to bring it back in the following week to have the pinstripe put on and I had some questions about the car and if Joe didnt know the answer he didnt stop till he found someone else that could! I appreciated him not giving up until we got it resolved!! So far we are enjoying the new car!!

They are the most professional yet can make you smile at the same time.

Extremely great vehicles and sales service! My daughters first car buying experience was a challenge but easily made better by management! Thanks so much for your over and above professionalism!

Friendly staff, always helpful and listens to any concerns I may have. They always try to get me in as soon as possible, and always get the servicing/repair done quickly and correctly.

So on Monday this week I decided to trade in my Honda for a brand new 2016 Kia Soul. I absolutely love it! Its a sweet and fun ride too. Thanks you Kia of Lynchburg for all your help! The entire gang was amazing. Special thanks to Schuyler for helping me to choose the right car!

My experience here has been great. I came in with a specific car in mind, and with this being my first car, everyone here was amazingly helpful. I highly recommend that if you are interested in a car here, please come here. They will take amazing care of you and will do everything in their power to help you get what you want.

The staff is very nice. A little pushy to sell you a car. They work with you to get an appointment.

The Service Department is the most important group at any dealership. At Kia of Lynchburg they excel in all aspects and definitely put the customer first.

My wife and I came in to look for a a van for our growing family. We are on a limited budget and we let them know exactly what we needed. The representative and the manager told us that they would be able to help us. They found the right car for the right price in our budget. They were so friendly and very helpful. I would recommend Kia of Lynchburg to anyone that is seeking a new car with great service.

Good selection but the salesman was uninformed and accidentally got the keys to the newest forte instead of the used one we were looking at. Awkward salesman equals awkward exit

Just bought a new car today. Couldnt have done this without the help of everyone at Kia of Lynchburg. Everything went so smoothly - from paperwork, to financial work, to the test drive, and even the service department. I would highly recommend Kia of Lynchburg to anyone looking for a car. This is my third Kia and they have all been phenomenal!

The service was done in a timely manner. The waiting room was clean and comfortable. The free coffee and snacks were a plus. I would return to this dealership for service.

Went here considering buying a used car. With less than perfect credit, financing was going to be difficult on a used car. So instead, they worked to get me financing on a NEW 2019 Kia Rio. Drove out of the dealership 2 hours later in a brand new car. Staff was great. A+++

Always a pleasure to get my car serviced at Kia. Everyone is always friendly and pleasant. Christy always has a smile and does and excellent job.

The service team spoke with my daughter and she did not feel intimidated or pushed. Granted there were some major things wrong, but she didnt feel handled. Christy has always been straight forward and professional. I have been pleased with the relationship I have with the service department.

I called the service department over a week ago about getting my Kia worked on. I left a message for the service manager to call me back and still have not heard back from them. I ended up getting it fixed elsewhere. Also I was going to buy a car from Lynchburg Kia a while back but found the sales department to be WAY to pushy.

Excellent and fast service

Was decent jusy very timely as with buying anything these days

My experience with the Kia of Lynchburg was an absolutely amazing one! They took a very stressful situation, car shopping right at the beginning of the holiday season, and turned it into a much better one! They listened to my needs and took my budget as a post college graduate into consideration all while helping to find me the best model that would suit me. As someone who works in customer service, I want everyone to know that theirs is top notch. They went above and beyond to help me, offered me their 100% best service, and never pressured me into walking away with something that I couldnt afford or see myself in. Even their service center is wonderful! I recommend this location to anyone who looking to purchase a car! I absolutely love my new Kia Soul and look forward to working with Kia of Lynchburg in the future!

Very helpful and friendly personnel. Recommend to everyone who wants a great experience at a car dealership.

Great customer service and excellent technicians. Very reasonable prices. Will go back again.

I bought a barely used truck from this dealer. My experience was nothing short of Amazing. Customer service is a lost art in our society;it was refreshing to deal with a business that cares about their customers. Joe and LJ were a pleasure to work with. I would highly recommend this dealer to anyone looking for a new or used car.

For some reason, it says I have already completed my survey, when I have not. Joe Crawley, was our salesman at Lynchburg Kia. We came in not sure if we were going to purchase a used vehicle or a new one. After talking with Joe, and Heather by email, we decided to get a new Kia. Joe was excellent and could not have been better. He explained everything about the car and the sales process, and answered all of our questions.He is definitely an asset to your dealership. Our whole experience with Lynchburg Kia has been great.

The entire staff at Kia of Lynchburg were very friendly, not pushy, and gave us Grade: A service and a pleasant buying experience. Sales Advisor Richetta Reed went above and beyond to make sure that we were satisfied with the vehicle. My family and I would definitely recommend them to others.

Best service Ive ever had!

All I can say is watch out! Kept me in the dealership for 1 1/2 hours just to give me a false credit report and attempt to get a HUGE down payment to replace the offer they had made on my trade in. Went to another dealership across town, got a reasonable offer and my correct credit score. Will never go to Kia of Lynchburg again.

Great staff and service,love my Kia.Also I enjoy the wait while sitting in a nice clean area,watching TV and enjoying coffee,and snacks especially the danish.And did I mention nice clean restrooms!

We had Chris Taylor as our salesman, hes newer to Kia but he deffinatley is down to earth and knows what hes doing! Id recommend anyone go over there and buy a car from him! Thank again Chris Im in love!

My husband got his beautiful new Soul at this dealership and they made the entire process amazing from beginning end. We love everything about this dealership. Salespeople and management alike were a pleasure to deal with. Thank you!

If you are in the market for a car, I highly highly suggest Kia of Lynchburg. We passed up on about 6-7 other dealerships before finding this one and Im glad we did. They were straight up with all the questions we had, professional and didnt put any pressure on us when it came to the vehicle we wanted. Ive been driving for 25 years and have been into a few dealerships but this one was the best hands down. Going to a dealership can be a stressful time but not here. I will be buying another car from them in the very near future, hopefully this time next year or before.

Ive purchased a car here twice now. Both times, Mrs. Richetta Reed was extremely helpful, patient, and made it a fun experience. They are always available to answer questions. I love it!

They take great care of my Kia. So glad they are here.

Really good customer service. If you wait they have a lounge with water, coffee and snacks, free wifi, little kid area, and a vending machine. Explained in detail what they did when they maintenance my Kia Soul. Will go again.

No decent priced used cars, refused to stock any manual transmission cars..arrogant obnoxious sales lady...refuse to do business w Berglund due to on going attitude of employees at this and other dealerships....

I was having to deal with the service department, Christy and Joe were great. They were both very personable and were easy to talk to. Christy kept me up to date with what was going on with my car. Was very pleased with their service.*4stars only bc I had a not so nice experience with a sales person.*

I had a great experience at Kia of Lynchburg. I bought a 2016 Kia Sorento. My salesman Wendell was awesome and was able to get me the vehicle I wanted at an awesome price. I will go back there for my next Kia.

Thay have always been very helpful and fast with maintenance.

This review is for the service department.This place is great! Coming from NoVa and having to deal with the Kia Dealership there, its night and day.Staff is super friendly and very thoughtful. At no point do I ever feel like I get talked into something I do not want or need.The facilities are great, I get my own office to work while Im waiting on the car. Good coffee and some nice snacks.The work thats done has always been good and affordable, again compared to living in NoVa its night and day.I will definitely be going here for both my Kias their maintenance.Finally, the sales department is great as well. Although I was not able to find the car that I wanted. Dennis and his team were extremely helpful in trying to help find the right car for me.Keep up the good work yall!

Yey i am one happy owner of a brand new kia sportage thanks to Richetta Reed. She took the time to sit down with me an get me in a car, long journey but very pleasant...Richetta helped me in anyway possible with nothing but positive vibes..very great sales consultant, very professional, one if the best experiences i have had buying a car thank you

I have been having them service my Sportage for the past 13 yrs and have never had any complaints! They are courteous, professional, efficient, clean, honest, quick and reliable. The Sales side are just as nice though I have not purchased from them, got my car in Florida. Richetta is who I would purchase from if I was getting another Kia!

Easy and fun car buying experience! Knowledgeable sales people who listen to what youre looking for. Highly recommend this dealership.

I just wanted to acknowledge the great customer service I received from Schuyler Danos, Service Writer on May 13, 2017 and May 27, 2017. He made having a transmission replacement a lot less painful than it should have been. His professionalism and his personable demeanor was very refreshing in a world where quality customer service is a dying trait. Thank you for hiring an employee of Mr. Danos character.Respectfully,Cheryl Manning

Fast courteous service. They always check back after a few days to make sure you are still happy.

Amazing as always Christie & Joe are the absolute best. Most companies dont recognize when they have a team like these two representing their company. Christie has been taking care of me since day one. She is consistant in the level of service she provides. I witnessed Joe as he entered to tell customer their vehicle was ready. Address everyone in the room to make sure we were all ok so impressive & he even told the next person what was left & how much longer they would wait. I so appreciate the service team these two are exceptional.

Great and friendly service! Robert, Stephen, and Richetta were very professional and worked very hard to get me in my vehicle and I am very appreciative of their hard work.

Outstanding service and friendly and excellent staff. Great dealership in every respect and we love our cars!

Service Department like no other!! Friendly and clean area to wait, all sorts of amenities. Best service department around!

We bought our car from them in 2012 they have been so good to us ever sense! Ive never had any problems.

Kristy in service has incredibly strong customer skills. She stands out.

Come here for my van to be serviced, they are very good with that, the waiting area need alot of improvement. No wifi as advertised asked doc manager seems like I was bothering him while he was on his cell,said the wifi had been down for weeks he cant do anything about it, mayberry auto has much better waiting area then here. If not for my great service fella I wouldnt be here.

Great salespeople with some great looking cars! (I work here now so I may be a little bias)

Easy to deal with. Nice showroom. We bought.

If you are looking for service for your car, do not call. they never answer and the other departments are no help either

The service department is the best!❤❤❤

AWESOME, Our Son is so happy with his MUSTANG.

I absolutely loved my experience at this dealership having to buy a new car was very stressful and came at the wrong time. Wendell Towe made it a whole lot easier by making sure I got the best deal and making sure I had a reliable vehicle! He was truly amazing, friendly and outgoing! I will definitely refer anyone looking for a new/used vehicle to Kia of Lynchburg and specifically Winnnn with Wendell Towe!

Wonderful service, great people

The GM and all the sales reps were extremely friendly. Stephen Gerling helped find me a vehicle that fit my needs almost perfectly and Kias team was able to find my husband and I financing. However during price negotiations we chose to walk away. It wasnt a bad deal, just not the exact deal we wanted. We would have gone back and done business with him if it werent for a miscommunication between us and the GM. Steven gets an A+, GMs miscommunication gets an F. Overall experience A. I would still recommend this dealership to friends and family.

I thought they were very helpful

I always have a great experience when I do my service with Berglund Kia. This most recent visit tops my list. I sent my daughter over to have her car state inspected and the service manager Christy Herald and Certified Technician Mike Schwartz went above and beyond to take care of her. Mike even pointed out items of concern that were not included in the state inspection but should be performed for maintenance. I appreciate the level of care and honesty that they use and as a dad sending his daughter alone to a garage to have work performed, I not only feel comfortable I also feel encouraged.I would recommend Christy, Mike, and the entire Kia service staff to anyone who not only wants great service but an enjoyable customer experience.

Excellent customer service. This was by far my best experience purchasing a car!

Pleasing experience took car in on recall

Manager in service department is excellent.

Horrible they lied like 3xs then kept bring fees and price up on vehicle, refused to let me puck my own vehicle felt the need to try and tell me what I can and cant buy! Finance manager women with orange hair came in office very rude! Not a place Id buy from.

I just wanted to say a HUGE thank-you to everyone at Kia of Lynchburg for the amazing experience I had when purchasing my Kia Rio! Joshua Mayes, the new salesperson, was friendly and professional the entire time, and made sure the car I ended up choosing was perfect for me. A special thank-you to both Wendy Aston and LJ Nimmerrichter, the General and Sales Managers, for their huge help in getting everything taken care of perfectly! I will gladly be buying all of my future cars here. Thanks again!

My husband and I bought our first kia Saturday. We originally went in late Friday night and everyone was so helpful. Wendy greeted us with a smile and was so pleasant. We left without the car and went back Saturday because we knew we wouldnt find better customer service and a great deal as we did here. Sherri and LJ were A-M-A-Z-I-N-G! Chester was great too checking in to make sure everything was going smoothly. Sherri was amazing getting all the paperwork together and showing us the car. LJ was down to earth and provided great advice with financing. If you are looking for great customer service and the best deal, look no further! I would recommend anyone looking for a car to come see Sherri!

We purchased 2 Kia Fortes for our sales team. Great price and awesome to work with - would definitely use them again!

Ive been bringing my 2015 KIA Sportage to the KIA of Lynchburg Service Department for over 2 years now (purchased my Sportage used (CPO) at KIA of Lynchburg as well). All I can say is Joe and Christy are the best service managers at a car dealership Ive dealt with. Always professional, always courteous, and always on top of any service or maintenance I have performed on my Sportage.Without hesitation I would recommend the KIA of Lynchburg service department for all your KIA service and maintenance needs.

Great experience

There was some miscommunication by polite staff which lead to some wasted time, but this was rectified well enough.