Theyre just people that work there.They did what they could to help me out, but definitely do your research on what parts you might need and they can help you get that, but youre ultimately in charge of your purchase and what you need there!Was here many many times and on the 5th visit they told me welcome back so they remembered my face

They have awful customer service. I called the Campbell Ave. location and told me that Old Forest location was the only one with the part. So, I go to the old forest location and they lied and said Campbell had the part. Wasting, my time I go to Campbell and ask them if they had the part and they said that Old Forest location lied and did not do their jobs. Oh!!! By that time they were closed... Because they close at 8p.m. and not 9p.m. like their website says. Very very displeased and this is not the first time from this location, but it will be the last!!

I have been to this store several times and they are always helpful. This evening I arrived at about 7:45, not realizing the Google hours were incorrect. They stayed a few minutes late to install my front and rear windshield wipers. I am thankful they were there to help!

Can always find what we need

My 1st visit a young lady with glasses and a bob haircut went above and beyond by applying her discount so I didnt go next door where my parts were cheaper. 5 🌟 for her. My second visit the man was so rude he never acknowledged me even when the man in front of me who was waiting on something else said I think this lady needs help. Felt like he look through me never said a word and started on his keyboard I ran damn near to oreillys

As soon as I walked into this particular Advance Auto I received SUPERIOR service from David and Mark!!! These two gentlemen were professional and treated me like I mattered. I have been having battery issues for the past 3 days. After getting the run around from 2 other Advance Auto Parts (long story) this one by far is the one to go to for your vehicle needs! I was in and out within 15 mins and my problem was solved!!! Thank you both for your kindness and help in my moment of stress!!! You guys are the best!!!

Their website says theyre open until 9, so I drove all the way out there to pick up a charging battery. Get there at 8:15 as two people are walking out locking the door. They said I was wrong and they have always closed at 8, and would not go back in to get my battery for me. Very unprofessional and technically false advertising since their website hours are wrong.

The guys here are really great. I was in a bind and limped my car here to fix my wheel. I needed 6 new lugs for it. The manager sent his truck to one of their other stores to get me what they didnt have on hand. Got it all fixed an on my way thanks to the great staff here. Super helpful.

Stephanie was a huge help today as my battery, still within warranty, had gone bad; she, being the only one in the store at noon, came out in the heat of the day and completed a thorough battery and alternator check. She then replaced my old battery with the new at no cost to me. She also added some battery protecting accessories.Ive always had a pleasant experience at Advance on Old Forest Road...today was no exception. I appreciated the bright smile and willingness to help I received from Stephanie...She really turned my day around.

Extremely friendly service I go in here all of the time to buy things I need to either work on my vehicles or service them.. I needed a battery for my old F-150 1992 to be exact and they left the counter to not only bring it back to the counter but out to my vehicle which was very helpful because I had just under went surgery on my foot and was physically unable to do it oh and I needed a new terminal because the existing one was all corroded and he went into the isle for me to grab it and chose the least expensive one and as well I had a coupon for $20 off of a purchase over $50 and he had one that someone had left behind and scanned that for me and saved me a total of almost $30 so yeah I highly recommend this store and one on Campbell ave Lynchburg or pretty much any location

The gentleman at the counter was pleasant and very helpful.

I love my place of work great people good parts great prices

I would like to say a huge thank you for the help I received from Joseph Banhellsing today! He helped me with an alternator for my tractor. I am sure his bosses have no idea what a great employee he is. His expertise is wonderful for your customers.Bob Hurt

HAD EVERYTHING I NEEDED !

Got a battery an guy was nice an very responsive to put battery in an the lady at counter ..super nice

Excellent service! Store has a great, friendly vibe and much of that is attributed to the manager there

My Peoples! I love this store! Just go and get what you need, ask for it, describe it, whatever, they know! Put my wipers on in the rain too!

My headlight blew I went in the store 5 mins before closing and two gentleman helped me out my headlight in they did state they usually couldn’t do it but out of goodwill they did, very pleasant and I really want to say thank u guys for not allowing me to get a ticket. 5 stars!!

My car was making a weird noise and leaking some fluid. I took my car here to see if they could help identify if I can keep driving the car or if the problem had to be fixed immediately. I cant remember his name (he said he was one of the managers) but a man came outside in the heat, got on the ground, and helped identify what the issue was and where the sound was coming from. Extremely friendly and helpful. He even threw in a few jokes. I was having such a bad day but having a good experience here (when I thought it was going to be another pain) really turned my day around. Keep up the great work and give that guy a raise!!!!!

Courteous and knowledgeable staff. Transactions always handled with a smile.

Great advanced auto with helpful employees

Guy at the register was super nice an helpful (I think he was the owner Based on the things he was saying to another customer). Was clean, and employees were very helpful

Very helpful staff

Had an associate down at the auto parts on old forrest, by the name of Wyatt do exactly what I needed helped me get some new wipers and installed for FREE. He even helped me save a couple bucks with the cheaper stuff. Also helped me out with a simple tail light issue I was having also. Helped me come to the conclusion that its A LOT cheaper to do some work yourself, that is fairly easyn and to also have basic knowledge of a/your vehicle. auto shops will charge you 50 bucks to fill up your blinker fluid. :) Thanks Wyatt, see ya soon.

The people working there do not know the first thing about vehicles. I had to go next door to Oreilly Auto Parts in order to get any help. I cant believe this ridiculous company is still in business.

Friendly and fast but had to go to another store to get the part

Super helpful. They made a great effort in their services!

I dont care for it. Got wrong parts 3 times . I brought a tool⁶P just broke used it one time before finished it broke.I will take my business else were. It dont make no sense having to run back 7 times in two days for negulance of the workers.Someone needs to pay for my gas.

The employees were very helpful, despite the AC Pro not being compatible with my 2016 Civic, they tried all they could to help and offered to allow me to return the product.

My husband and I went here at lunch to get diagnostics and to buy oil. The guy that was working said he would be outside to run the diagnostics as soon as he finished with current customer. Within 5 mins the gentleman he was helping had left, so we waited outside patiently for him to come outside. 15 minutes later, my husband decided to go back inside to wait and the guy told him he would be right out. Another customer came in to ask him for help and he went right out to help him. So much for great customer service. We went next door to OReillys and we had the diagnostic done and paid for oil in less than 5 minutes.

The lady that helped me was wonderful. She went out of her way to help me locate the part I needed

Always friendly staff at this location. This is a newer building so its typically clean and neat inside.

My car make strange noise and act up a little so I come to the store. My english is not so good, and that make things hard sometime. I and my daughter come in. We are welcomed by a man name Tom. I tell him what my car doing. He come outside and take look. He try to explain but then he surprise me. He sayHablo poco español, pero estoy aprendiendo. I couldnt be more happy. He did good to say what wrong. He even say shop near to do the work so i be safe. I always come back now. Happy to see place that put people first. Que Dios te bendiga. Gracias.

The staff here are very helpful and friendly. Had my check engine light come on and they helped me code the problem and get me the part I needed to fix it.

I love that I can order online and pick it up in 30 minutes!

A 3 only because its such a small version they dont have hardly anything to see and buy you know they have. Good service though😎

Best location in the Burg. Very helpful and intelligent about your car needs

There when I need them. Very helpful staff!

Always helpful staff

Very good staff: knowledgable and will absolutely work with you.

I went in to get a battery changed and the guys were all so helpful and kind! Will definetly go back to them if I need anything else!

Thanks to the kid who came help me figure Jiffy Lube did not put oil in my car and that is the only reason my check engine light came on.

Theyre very good and quick

If you like a place that suxx ahols than this is the place for you!!!;)

Its a good auto parts store. Prices are a bit high compared to using online auto parts dealers.

Had what I needed and helpful workers

The staff is very helpful.

Very disorganized. They had a delivery guy running front desk who had not been trained to the system so he couldnt help us. Shelves sat partially empty, everything seemed to be in disorder

Always helpful and friendly group

I had some trouble with my battery and Tom was very kind and helped through my issue for as long as it took to get me taken care of

Very friendly and helpful

Awesome

Convenient, very helpful staff

Tried not to give a refund

Friendly and helpful staff

Friendly staff

Nice place

Great service

Nice employees

Not what it once was

They have everything