Visited this store for the first time but it will not be my last. I spoke with a representative, Fred, and couldn’t be happier. He was helpful, knowledgeable and courteous. My wife and I are very satisfied with our Verizon contacts. They prove GREAT CUSTOMER SERVICE is still available. Keep up the fine work!

I damaged the lens and camera portion of my iPhone. Jordan assessed the damage. Quoted a very reasonable repair price. Repair took 30 minutes. Saved me $$$! Great people, I noticed they also repair iPads.

After visiting a Verizon Corporate location, we were very dissatisfied and decided to go to Go Wireless, where I had always gotten great service. The corporate store told us that we would have to set the phones up ourselves as they dont do that, and also said that any franchise would charge us to provide that service. This, after making us wait outside with no place to sit, in 50 degree weather for half an hour. (They would not let us wait inside.) AT Go Wireless, we were greeted warmly, and allowed to wait inside where we were able to look at phones and make decisions about what we wanted. Shortly afterwards, Damian finished with the two other customers and helped us out. He transferred all my 89 y.o. moms stuff off her iPhone, and then spent the time to help her learn about how to use the new phone. For my husband, he offered to bring the model he wanted from another store if they had one, but since they didnt he ordered my husband the phone he wanted.He was all by himself in the store and kept very calm through all the interruptions, and was polite with everyone.I have always gotten great service from that store, and will never go to a corporate Verizon store again!

Jeremy did a great job !!!! I opened 5 new business lines and when the first bill came it was over twice what I was quoted. I called Jeremy and he called Verizon and stayed on them until the price was correct, he seemed to know the promotions better than Verizon corporate. I will definitely go to the store with any future wireless needs

Best Experience at a Verizon Store in a very long, long time. Jeremy was nothing less than amazing. He went above and beyond to take care of our needs, and with such kindness. Our world would be a better place if more people were like this. So thank you Jeremy!!

Jeremy went beyond what he needed to with helping me purchase a new phone. We all know buying a phone can be a process but he made sure to clarify each step as he went through. Making me feel comfortable with both the purchases I decided to make. He was kind and helped me with the million questions I had. I will definitely be going back to Jeremy with future purchases I decide to make. Very satisfied with the experience I had.

Go Wireless Lutz is my go to Verizon dealer. Jeremy is always willing to go above and beyond to help whether it is answering a question, helping you choose the best device for you, or helping us non-techy people navigate our new purchases. I went in frustrated with not knowing how to upload something to my device and left a happy camper with my upload working. I highly recommend seeing Jeremy for your cellular needs! Even if there is a line, he is definitely worth waiting for! He also multitasks so the wait isn’t too long.

Jeremy was very knowledgeable and very patient. We had a ton of questions and he had all the answers! Who knew purchasing a phone could have so many different options and things to consider? But Jeremy did a fine job of guiding us through all of it.

My family and I went in to switch from another carrier and buy new phones. Juan never even moved from his seat to show us any phones or really try to help us. Seemed like he didnt want to be there. When I asked him to tell me the pricing on plans/phones, he did, but when I asked him about discounts/promotions that are advertised on the verizon website he dismissed the request. It was clear that we were bothering Juan, so we left and went down the street to another verizon store where we opened multiple new lines, purchased new phones, and received the promotions that we inquired about.

Brandon, the Manager of this store had to juggle several customers at one time. He was very friendly, provided excellent service to each customer in the store as if each was his only customer. He went above and beyond to make sure I understood every detail of my new phone and also helped me problem solve an issue that required a higher level of customer.

Jeremy was extremely helpful! Best experience ever! He helped my mom and I set up a new account and enrolled her in a plan that will save her for $200 a year!

I went in the store a few weeks ago, and was helped by Jeremy. Not only is Jeremy one of the most helpful customer service members I’ve ever worked with, but he is very knowledgeable about his job and everything needed to complete my difficult task. I’ve been back in multiple times since then to add and change a few things and no matter what’s goin on or how busy the store gets, he’s been there to help every step of the way. Would 100% recommend working with him to get all your phone needs met! Walked out tonight very satisfied with my whole transaction.

Purchased an I Phone 12 Pro Max yesterday from Verizon Associate Brandon. He provided me with excellent service and he answered all my questions. Thanks also to Justin who also explained some important information to me about the new Pro Max.

I had ordered a new iPhone from Verizon online, when I transferred the old phone to the new phone it cancelled two working lines. I went to the store about 30 min. before closing, Jeremy was with a customer, but saw my concern and while still working with his customer immediately diagnosed the problem and had me up and running in short order. Jeremy gave fantastic customer service and truly cared for me as a Verizon customer. This is the type of employee Verizon can be proud of.

My review is WAY past due.This Verizon location is by far the best location I have ever been to, and I have had my service with them, even the same phone number, for 25 years.I went into the store to upgrade my phone, and I was blessed to get Brandon, who also happens to be the store manager. He was incredibly awesome and he spent pretty much half the day with me.Then I had “buyers remorse” with the phone I had gotten so I went back a week later and Brandon had to do it all over again! If it was a “pain” for him, he certainly did not show it!He was super friendly, personable, extremely knowledgeable, and while it was time consuming, he was able to very easily get through the whole process without a single glitch. And he did it all with a smile on his face.And then he gave me an AMAZING deal on accessories!I very much appreciate everything Brandon did for me.... he went above & beyond anything I have ever expected, or have experienced, in any other Verizon store.I very highly recommend this location for all your Verizon wants & needs!They are officially MY Verizon!!Thank you Brandon! YOU are awesome!🤗

Exceptional customer service! Jeremy is a pleasure to work with. Very personable and friendly! This is my favorite Verizon store because I know I can depend on quality service.

Madelynne is so helpful, calm, knowledgeable and friendly. One year ago, I switched to Verizon and upgraded my phone at the same time. She patiently helped me each step of the way. This week, I had an unusual issue with my phone (rainbow colors and gray shadows on the screen) and she called the insurance carrier and gave me all the help and support that I needed (a lot) to get the issue resolved. I highly recommend her.

Amazing service by Jermey at the Land O Lakes store!!! He is very knowledgeable and answered all my questions and most important saved me money!!! If you need help with new service or anything he’s your guy!

This review is long overdue. Had a great experience in this store. Brandon did a great job transferring all my data from one phone to another. The 2nd time I went in I took a number of different devices for him to look at and he patiently explained everything to me. Professional and friendly.

Went into store around 1:30 on Monday. One customer in the store. One sales person. When I entered the store, she yelled at me, Ill get to you when I can. She had a had an older customer and she was trying to teach her how to use the phone. She could have excused herself for a moment to see if she could help me quickly and return to the other customer. I worked in retail many years ago and learned to quickly adapt to the traffic. This is a HUGE store with one sales person. I waited a while thinking someone may be at lunch and would return. Waited 20 minutes. NOPE, nothing. I left. Wanted to start new service. Oh well. This must be one of their poorly run dealers. Sometimes cutting staff is not always the best reponse. Good service is always the best reponse.

Madalynne at this location is heaven sent! She literally went above and beyond to solve my problem. She solved everything in a timely manner all while maintaining such a professional and friendly attitude! She happily answered all my questions and she even handled my initial moment of frustration with so much grace! She really made my experience a great one! So happy I made the switch to Verizon!

I’ve been seeing reasean for the last few years i met him at T-Mobile, he told me he was moving to Verizon and I already knew I was too. Reasean is the ONLY sales rep I will EVER see so when he moved to Verizon so did i he is so patient with his customers and makes them feel important in every interaction he will spend as much time as needed to make sure you are happy and are on the same page, he doesn’t make it seem like you are just money, he throughly enjoys helping people out! Reasean is a very well educated young man who knows what it takes to be successful in this kinda of Career, CUSTOMER SATISFACTION!! Doing business with him is honestly the most self rewarding thing I can think of he will find every single deal possible for you all while making sure you get the perfect phone and plan that suits your needs. I will always recommend him to anyone who needs anything revolving phones. I don’t care if I have to drive 2 hours to see him he is the only one I’ll ever let touch my account anymore.

Jeremiah and Madelynn Were so helpful in getting my info back and into my new phone! And taught me Information on keeping my phone backed up and other issues I was unaware about! By far the best store I have ever been too! Everyone was courteous, went out of their way to get my problems resolved!

Madelynne went above and beyond in her customer service when helping me transfer everything to my new phone, even though none of it had been backed up in My Cloud. She was so helpful, kind, and attentive. I definitely recommend this Go Wireless Verizon location if you are looking for technology help and assistance done right and with excellent customer care!!

I went in to look at phones and the following day ordered one. My original salesperson was Matt and he was awesome.Through no fault of Verizon UPS lost the phone. In the meantime my phone totally died. I went to the store horribly upset. No phone no replacement arrived .I was met my I believe the manager.He calmed me down and was able to help me with a loaner until the phone I ordered could be reordered.I am extremely thankful for all his help and will update later with his name and how the rest of my story ends.I would definitely refer people.Sometimes you might have to wait for a few minutes if they are busy but they are trying to give EVERYONE proper customer service.UPDATE: I finally received my phone.Brandon,the manager,who helped me earlier took care of all the issues with the temporary phone and phone lines. As far as customer service he went above and beyond and I am very grateful.

Brandon was super helpful and went out of his way to make me happy after I had a bad experience at a different Verizon store. This place is new, nice,and convenient. The staff is happy to do their job. I give it 2 thumbs up. Thanks Brandon!

Had a wonderful experience at this store updating our phones and joining the 21 Century. Madalynne was very helpful, informative and best of all patient. Actually, we revisited GoWireless the next day with additional questions and both Kevin and her were more than happy to assist us. customer service is excellent. They aren’t there just to sell phones, I can assure you. They are friendly, personable and very knowledgeable about the products they sell. These traits were obvious in their interactions with other customers that came into the store while I was there. I can highly recommend them and would not hesitate to refer my friends and family.

Jeremy was who i dealt with, he was alone on a sunday as he says he is usually and it was busy so it did take a little bit of time but he was phenomenal at his job. He was able to handle a few customers at a time, knew how to help everyone, and was very pleasant to talk to, definitely the best phone store experience Ive had and I plan to go back to him if i ever need anything else.

I’m usually wary of cell phone stores run by authorized partners versus the corporate locations, but the folks at this particular store were and are amazing. Madalynne helped me on the phone and helped make sure they had the right device for me. Jeremy went above and beyond to help me sort out the new unlimited plans and how to make them work best for me.If you’re looking for a phone in the Land O’ Lakes area, you would do well to visit this store. Even if they don’t have what you’re looking for, they’ll do their best to help you however they can—which is pretty amazing in our “money first” kind of world.

Fast service. Extremely helpful. Friehdlyy representative.

Popped in for a new charger.

Went in w/a cracked screen and an attitude because Ive found that very often phone people are often rather arrogant when someone is not tech savvy. Talked with a man named Matty and this guy was great. He was helpful and friendly and when I left I was smiling. He was informative about my options without being pushy... I hate pushy!Thanks Matty for your kind help.

Awesome service I will be your customer for a long time thank you for your service

Madelynne is EXCELLENT.....and saved us seniors a ton of time and effort when my wifes Apple phone did not function...walked us through it and wallah!!! Back to normal. Thank you soooo much!!

Absolutely terrible customer service. I would recommend going to the Verizon store off of Dale Mabry. The guy that worked there (Eric) just wanted to make his commission off of me and push me out the door. He signed me up for the wrong plan, because he failed to ask me which plan I wanted, failed to ask me if I wanted insurance on my phone, which I did not, and didnt allow me to tell him that my address had recently changed. He did not care what I had to say and didnt even give me the time of day. I had to then go to the other store and get everything fixed because he wouldnt fix it for me. Absolutely horrible. He didnt explain anything to me (I was switching carriers) and was just plain rude and careless. WOULD NOT RECOMMEND this Verizon store ever again and I will not be returning.

Thanks Matt! Appreciate the great service. Glad to have discovered you folks here in Land O Lakes.Good luck with the move to a more visible location.

Matt, Madalynne, and the rest of the staff are amazing at this Verizon store. Willing to go the extra mile to make sure that youre taken care of!

Good place to go when you cant get a function to work on your cell. These guys are fairly knowledgeable. They can also fix you up with a smart phone.

I would not recommend going here, especially due to the erroneous 5-star review that I just discovered this business wrote on my behalf. I actually did not receive good service and was charged fees no one ever alluded to at the time of checkout. Upon calling, they claimed that since they are a private retailer they could charge whatever fees theyd like. Based on both of these issues, Id say their business practices are a bit unethical ...

Madalynne M. Made the whole process of upgrading my iPhone to XR with glass, pelican case, goguard protection etc so simple, easy & enjoyable with all her patience and most of all her knowledge of all products.I can’t thank her enough for all her professionalism. Also I had questions the next day and had the same great experience with Brandon. This is a winning team & store.

Had a hard time switching from at&t but these guys made it an easy decision. it was a surprisingly quick visit and Garrett didnt seem to over-pitch any sales so I wasnt pressured with choosing a phone. Their prices were a little higher, but quality service was worth it. I can tell the other guy is a drummer because at one point I thought he was having a siezure haha.

Matthew Giddens was wonderful spent a long time explaining all my options to me what the advantages and disadvantage is of every option was and could’ve been more helpful

Kate was very informative and willing to answer all of my questions. Great job she did. Deserves a good raise!

I switched to Verizon in February after being with Sprint for 15 years. I did so due to dropped calls and heard Verizon had better coverage. I visited the Land O Lakes Verizon a few days ago due to having issues with my HTC phone. I had the privilege of working with Jarred Skinner. He was extremely helpful and went out of his way to help me. He got on the phone with Customer Care and Technical Support to help resolve the issue. Unfortunately the issue couldnt resolved therefore they sent me a replacement phone. Upon receiving the phone, I went back to the store for help with the set up process. Jarred again assisted me with activating my new phone and explained to me how to transfer my photos, etc. Jarred was very helpful to me during a very frustrating time. He helped to make a poor experience a positive one.I knew the moment I walked into the Land O Lakes Verizon store that my experience would be a positive one. They welcome you with a friendly smile and warm welcome. The Land O Lakes Verizon store has now become my Verizon store that I will visit for all my needs. Thanks to Jarred Skinner!

Great service and very polite with Matthew Giddens. He was able to help me find out the there is a problem with my Apple iphone and not a Verizon Wireless problem. I will now have to contact Apple to help this get resolved since my voicemail is not working on my Apple iphone.Update: it turned out to be a Verizon Wireless problem not an Apple problem.

Best to go a few extra miles to a Verizon company store.

They do business based on trickery. I called them twice regarding info about the iphone 7 and they gave me the details I needed and said they had the color and type I needed. I went in to the store and talked to them about the phone, they pulled up my account and made us sign one screen and after signing that and after I had removed my screen protector from current phone and everything, the guy says oh yeah by the way this is a combo deal so it will be another $180 including the taxes. So $55 in taxes and another $125 for a screen protector and case. He says they cannot sell the phone without the combo. I bought both of those for $25...and they want to charge me that much. That is fine if you are charging that much, but do not make me come into the store and then make me sign something before telling me that part of the story. That is complete crap and not how anyone should be doing business. I had to call Verizon and make sure they blocked this store so these con men couldnt make any unauthorized changes to my account. No wonder they had iphone 7s left over from launch day. Be cautious when doing business. I went in based on the good reviews, but left with disappointment.

They are awesome there Jarrod Madalynne and Kevin are the staff there. Very insightful and great help for your phones if u need help.

They were very professional and gave me all info I needed and more! I will make this my store. I traveled 50 min to this store and got what i wanted and needed

If you need information on chipmunks, just ask. Thanks for making my phone disaster much more pleasant! Justin and Alexa are great

I just moved here from New York received a new phone from the company I am working for needed to switch my stuff from one phone to the other. When I walked in I was greeted by Brian Werby he asked what he could help me with I explained he was so knowledgeable said no worries I got this. Every questions I asked he had the answer. I was in and out in no time and my phone works great!!! Thank You Brian

Was a very pleasant experience compared to other stores. They take care of me every time I come in. Justin and Chris are always such good and very knowledgeable workers.

A small friendly Verizon that will take the time to ensure you get the best device to meet your needs. Justin the manager has always made sure everyone is well taken care of.

We have had excellent service at this this location. All of the people are knowledgeable and very helpful.

I ordered a glass protector for my phone almost a month ago, because they no longer carry them. I was told it needed to be shipped from Odessa. I had to call myself this morning to check on the status of my glass, I was told by James that it was there and they tried to call me several times yesterday. I proceeded to check my call log, which in fact, they called only once and didnt even leave a message! As a customer service manager myself, I am extremely disappointed in their service. I will go get my glass cover then never step foot in that store again! I would rather wait 2 hours in a corporate Verizon store then ever go to a Verizon Wireless store!Lisa

The Wireless Consulant,Chris was extremely polite, knowledgeable and demonstrated Customer service at its best. I would rate as an indispensable employee.

This store was absolutely amazing i came in and had the most pleasant experience they were very knowledgable and super friendly AA++ for the land o lakes store thanks Garrett for all you did for me

Alexa gave me outstanding customer service, she has been very patient with me. I would recommend my friends and family to her.

It was awesome, Chris was a really good person and made the experience fun. keep up the good work and thank you

Very helpful team here, pleasant trip. Chris was awesome and gave us the best deals.

Christopher very professional and polite. Help me and my sister in law he answer all our questions.

And theyve always been helpful

First they told me that their Fowler store had 4 iPhones that I could get 2 of. I drove all there only to be told they did not have any. Then they said they would bring 2 to there store a few days later but then said I had to buy a case and screen protector bundle to get the phone.

Customer service is horrible! We had an appointment and the clerk did not even call nor show up!

Chris was amazing and I will recommend him to all my friends

Had a fantastic experiance with Chris getting my new phone.

Best store in town. Dont go to any other store!

Chris was a lot of help, Justin and Genesis were all great

Was very helpful and Chris was very helpful and informaive.

Great friendly service n knowledge of product.

Terrible wait times and the Ventev brand chargers are garbage and dont work. Will never recommend a none corporate store.

Very helpful. great customer service. phenomenal!!!!!

Wonderful experience, Chris Del Pozo did amazing

Customer service has been great

Very plesant working with Chris here.

Genesis was awesome and saved me a lot of money

It took way too long to get my phone in. they told my my phone would be in yesterday and it wasn’t there. they told me that they would call me and it would be there tomorrow(today), and it’s still not there. absolutely terrible communication. absolutely awful.

Friendly helpful!!! Please come see these guys!

Very helpful place.

Friendly and very helpful

Friendly service.

Justin is very nice and helpful

Your store is the best

This is store amazing

Excellent service.

Good service

Jeremy is awesome!!!

Kind of lackluster

Sucks

Great. Deal. On. Phone, no. Wild. Unruly. Bills.

Chris was a lot of help thank you

Great service

Ok

Chris was awesome

You guys are helpful!!!!

Good