I arrived at the exact time of store opening Angel was working alone, and there were many customers following me. Each of us had special issues to be addressed. Angel was quick, professional and polite the entire time. He resolved each of our issues and did not compromise service by handling things quickly.

I had a fantastic experience with Amber! We originally came into the store to pay off our phones and switch carriers but she was able to find us a better plan that saved us money and we ordered new phones. If you are in the area you want to come to this store all of the staff are knowledgeable and helpful.

Brad was awesome! High energy! You can tell he loves doing what he does! Awesome experience! Will drive past other Verizon stores to do business with Brad.

I came here for a phone case, Left with a new phone. the staff here are friendly and super respectful, another customer came in while i was in the store and was having issues with their plan and the lack of help from verizons support line. BRAD was able to understand the customers frustration and answered all the questions he could. he gave the customer a number to call that will give direct support from verizon. i also want to mention that when i first came in the store brad straightaway asked what i needed, not even having to look through the racks of phone cases he was able to show me my options. he helped me make the (impulsive) upgrade to my phone easy and quick. he made sure i had all my files saved from previous phone, and was patient for me to make sure i have the phone in working order.i truly truly hope that whoever runs this store appreciates having such wonderful staff like brad, and a newbie who still was able to confidently help me even being 3 days new.

After receiving replacement phone and the quick switch feature didn’t work, we took old and new phones to store and Mike was able to help us quickly and efficiently. Super great customer service!!!

Quick and easy experience. Amber and Brad were very helpful and friendly!

They were very quick and informative! Great customer service. They made sure that I was happy with the Apple Watch I purchased and answered all of my questions. Thank you Derek and Amber!

Brad was very patient and accommodating with helping me select and upgrade new phone

I had given this store 5 stars when I took my elderly mother in a few months ago based on the service we received that day. I would like to revise that review as come to find out this store is a COMPLETE scam. Do NOT go there for anything. My mom ordered a phone case and never received it and is still trying to get a refund for it. Additionally, the charges on her phone bill are NOT at all what was agreed upon and this particular store claims that this is out of their hands.. Long story short, They have no problem taking your money and upselling and they have a HUGE problem with customer service. I would compare my familys experience as buying a used car from a shady salesman. Dont waste your time or $$. I have filed a formal complaint with Verizon and the BBB.

We would highly recommend this location! Amber was very helpful when making the switch to Apple Products. We were very please with her exceptional service!

Great and friendly service. Extremely polite and sincere. Thank you Mike and Amber.

Came in to get a phone Brad was my rep he was excellent I will definately go back

Thank goodness for this store!!! Mychal was excellent!

I recently purchased open box Google Pixel 4XL online, brought it to this Verizon location to activate as a new client. I patiently waited 40 minutes for Brad to finish his business with another person. Finally, he connected my phone with his device to check for compatibility and with 100% confidence told me that it is not compatible. Very briefly he advised me to get my money back from the seller and buy used Verizon phone somewhere else. As a last resort he gave me customer service number to call from home. Minute before walking out of the store, he said he will do me a favor and gave me SIM card. At the end I was very upset with his bad news, came home and the customer service representative on the phone advised me that nothing is wrong with my phone (based on IMEI number ) and there is no issue with compatibility. My phone is activated with Verizon now and there is no issue at all. I didnt like this whole experience with Brad. I wish I spoke to another person who would explain this compatibility issue little better instead of rushing with his over-confident conclusions. I will not go back to this Verizon store. It was a terrible experience. I didnt come for Brad to do me any favors in the beginning, he spent less than 10 minutes with me and I felt rushed out of the store. I dont care how informative and talkative Brad is but this is not the customer service I was hoping for.

I went here and got my phone from Amber & Derek they were amazing!! Come see them for any of your future purchases. Love this store!!!

Amber was amazing! Her customer service is unmatched.

Mychal was wonderful!!!! Helped get me moved over to 55+ plan and I will be back with my husband to upgrade our phones!!! Awesome service!

Amber Davis for president 2028!!! Book it right now! This girl is going places, she was outstanding to say the least!!! Ask for her when you go visit this store

Came in to get new phones from brad it was a great experience he was very knowledgeable and treated us great we will definitely come back

These guys tried to cancel my order to take credit for the sale when I showed up to pickup a phone they had for me. Conveniently they didnt have the phone I ordered and tried to upsell me.

Came in to get a phone brad was great i will definitely come back

James was very helpful. He went above and beyond to teach me my new phone. This is my new permanent local Verizon store! Go see him!

Came to get a phone from brad had a great experience will be going back

Came and got a new phone from Brad it was an great time I will come back again

Amazing customer service and attention to detail. Worked with Brad at this location and he went through hell and back to get my business account set up properly. I came over from AT&T and I’m getting a more affordable plan and an Apple Watch with Verizon. Should of never left these guys!!! Talk to Brad he’s the best.

Eventhough Ive been having a bad experience with this company Ms Amber was very helpful with my issues and with all the informarion she gave me. If there were more people like her in this company I wouldnt br feeling the way I feel about this company... Thank you very much Amber

Store manager James was extremely rude, mimicking me, making fun on my accent and was not trying to help explain why our bill was 2x higher than what he told us it would be when he pushed the sale of these 2 phones on me and my wife. I am appalled at this type of treatment especially coming from a manager. I will be canceling service with verizon due to this unprofessional, disgraceful attitude and blatant disrespect of us as new customers of Verizon.

Came in earlier today and upgraded my phone. Brad was very knowledgeable and helped me setup and move everything to my new phone exactly the way I wanted! He went above and beyond what I was expecting!

I came in to get a phone from Brad It was the best experience Ive ever had and I thought it was pretty cool that he had my same name I would definitely recommend going back there

The staff was very friendly specifically the manager Amber Davis. Patiently answered all of my questions even when I felt long winded to myself. Thank you so much.

Came into get a phone brad was very helpful and nice would recommend him to everyone

We came to see brad to get a new phone he was so nice and helpful

Came and got a new phone from Brad he was so nice and very helpful

Came in to get a new phone and Brad was very helpful and knowledgeable i will definitely come back

I bought a phone from Bradley the other day and he was very helpful. He will take the time and set up everything on your phone for you even all of your apps.

Had a great time in the store today, Myke was great! Will be coming back here in the future

My problem with this place, is that they charged me a set-up fee without telling. me first. In fact, I didnt find out until after I paid. You have to make it clear before you charge someone, but I guess thats their game. There were 2 men in there and neither said a word. Super disappointed.

I want to share what an amazing experience I had at this Verizon store! Jacob Miller was exceptional! He is very polite, respectful, friendly and very knowledgeable! He handled my upgrade from a Samsung S8 to an S10+ - making sure that everything transferred correctly and was working on the S10+! I have never experienced this level of service! He is very patient answering all my questions and making sure that I understood his answer! The tablet that was part of the promotion, was not in stock. When it arrived, he delivered it to my house and made sure that it was working! I have been to many Verizon stores over the years, but none can compare to this store! I feel very blessed that Jacob handled my upgrade! I strongly recommend this location!

Came in to get an iPad Pro from brad he was very nice and helpful

3 minutes agoShawn and Brian were great. My phone, some how, had a blind mode turned coon. I couldnt operate the phone and had no idea how to fix it. They fixed it and I was out of there in less than 5 min.

Had a great experience with Jacob and Gabby in store, assisting with new phone and account set up. Both extremely helpful, answered all of my questions (which were several). Very pleasant and knowledgeable. Very honest and no pressure felt with purchase.

James was so helpful to my family and I, switching a phone plan was easier than we expected what a relief! Thanks James!

Fantastic service! Jacob was awesome providing a detailed quote of charges for transfer from another provider to Verizon determine the most cost effective solution for our needs. I love our new hotspot device that we got today. He also handled all of the details to setup our devices. Highly recommend!

Great experience buying a new IPhone. Shawn was very informative and helped me to find the right phone and accessories for my needs. Will definitely be recommending this Verizon store and Shawn!

Went in this location for the first time and had a great experience! Nick really helped out with my daughters phone upgrade. Was really funny, had my kids laughing! Really went out of his way to call customer service to try and fix an issue. Ron had also helped out. From now on we wont go to any other location. We received fast service. Not like most locations. Really like how clean this location. Just all around a great store. Very friendly and funny! 5 stars!

Brad is always so helpful and knowledgeable!! He gets me in and out, I love that! Life is busy! Thank you Brad

Just got a new phone these guys are so awesome they help me set up everything so worth coming in and paying the set up fee

I came in to update my personal email and also my work email passwords and it was very simple! Gabby and Shawn were very good at teaching me step by step on a few other things about my new iphone. They were great and very patient with my questions. Full five star service! Thank you!

James is very professional employee and my experience was quite enjoyable. He listened to my needs and desires and recommended the perfect phone for me. He was also very patient with my questions and very knowledgeable. He is an asset to Verizon.

I come to these guys all the time the are so nice and helpful

Shawn went well above and beyond the call of service, and sought to assist in anyway he was able. This level of customer service is a dying art.Mychal also was very patient and helpful when I was unable to access texts.

I could not recommend this location more! I showed up a few minutes after hours and Shawn still welcomed me in and stayed late to answer my questions. Shawn was very professional and knowledgeable on all the products I asked about. I will be doing all personal and commercial business with this location and with Shawn specifically, from now on.

James at our Verizon store was so helpful! As soon as we walked in he was there to help and answer all my questions. He led us to the perfect phone for me and made the purchase process quick and hassle free. I always know I’ll get the help I need when I go to this store!

Pleasant, associated was knowledgeable. But whole process took over 4.5 hours to upgrade 2 phones. Just as bad as buying a car. Very friendly atmosphere though.

Joe was willing to stay late after closing hours for customer service. He was very friendly and helpful and good at explaining what we were paying for. Wonderful staff, will come again!

Stopped in to fix a problem on my XR... Sean helped me out and was extremely friendly and helpful. I wasn’t there long and he did everything he could to help resolve my issue. Definitely a happy and returning customer.

These guys are so great they are always very helpful

James is awesome took care of us as quickly as he could and worked trhough verizon quirks quickly and kept us informed the whole way. If you need a service or phone go see the man!

Sean was an absolute champion and creatively helping me through all the things I needed to accomplish! Such a pleasure thank you so much I can’t wait to upgrade !

Today I went into Verizon for an issue that I’m having with new S9. I was eagerly approached by Mychal. He knew what the issue was almost immediately and made an adjustment to my settings to ensure it never happens again. I usually don’t post reviews.. whether good or bad but this individual deserves to be recognized because he left such a lasting impression. Phenomenal customer service! And I almost always stop at whatever Verizon store I’m passing, but I felt so taken care of this location that I have to go back!

I hate going to cell phone service stores but I was pleasantly surprised last Sunday. The staff are very knowledgeable and treated me with respect, solved all my problems and stayed past closing time to do it! That is definitely my store of choice now!

James was extremely helpful on working through how exactly I am billed and ways to save money with them. Needless to say if you want thorough help hit up this location and ask for James.

Top notch, the experience with them was awesome. They helped us get our business account setup and delivered phones to our company. They took the time to setup each of our employees phones and ensure all of our work emails and applications were configured. Will only do my business here.

James and Jacob were a life saver! My phone died and I could not get it running again. Between both of them working together they were able to get my phone working again and helped me back up all of my pictures. Sadly, it is time for a new phone and I will definitley go back to them!

Very good customer service. Kim took the time to answer my questions and got my phones ordered. Phones arrived ahead of schedule. Definitely recommend.

Being a first time apple user Jacob was very understanding and helpful in getting me and my daughter set up. very good service.

Myke was extremely helpful and so friendly. I recommend anyone needing cell phone assistance to go see him! He is an expert at putting screen protectors on!

James was friendly, professional, courteous and very informative. 10 out of 10 stars.

Got a phone from Brad he was really nice

Sean is absolutely amazing my daughter and I brought in our ancient phones reluctantly needing to upgrade. He made the process absolutely painless showed us exactly what to do and made the process so enjoyable. This will forever be our familys Verizon store.

Jacob was an absolute pleasure to work with. Not only did he help me make the hard choice between then new Samsung Note and Google Pixel, he also lowered my bill enough to get a watch on my plan and in my budget. Top notch customer care.

James was awesome! He reset all my passwords for all my apps and was very patient! He saved very important t emails that I needed!

I switched over from a carrier Ive had for almost 10 years and although I was hesitant after doing so I was very comfortable! Walking into verizon Jacob welcomed my partner and I with a friendly smile and was amazing help! He was very nice and humorous! He made everything super easy and answered all of our repetitive questions thoroughly. I highly recommend this verizon location and working with Jacob he wont let you down!

I was very pleased with this particular store. Despite how hectic it was when I walked in I was taken care of in a timely manner.Myke was very friendly and exceptionally helpful to my needs. I was treated like a priority and not like a problem. Great customer service!

Come to this location if you want personalized EXCEPTIONAL service. Shawn helped me out when I needed a new phone he showed me options, took his time, and did an AWESOME job!!!!

This is an awesome store everybody on the staff was amazing to work with. I will definitely be back

Great customer service. Shawn, Joe and Kevin were excellent. I had a poor experience at another Verizon location and they were able to turn it around. Thanks again.

Cannot say enough about the service and knowledge of the staff in this store. Friendly, patient and accommodating....best Verizon store Ive ever done business with!

Fantastic. They were so nice and helped me. I want to thank Myke. Angel. And Amber. I so appreciate there help. ThanksRickie SueTampa FL

Very helpful staff. Saved me hours of work setting up a new phone!! Thanks guys ‼️

Didnt get waited on because of shortage of sales personnel so we went to At&T and bought new phones

Would give NEGATIVE stars if I could. Totally got BSd when I got new phones added to my lines. Brad Conveniently forget to tell me about all the activation fees. When I paid the start up fees and taxes in the store, he said that was it. Got my bill this month and there was an extra $300 on it. Called and he said he apologized he FORGOT to tell me. I have been to other Verizon stores and purchased many phones, accessories and services and was never mislead. I agree with the other review that says these people are SALES people and slick.WORST SALES EXPERIENCE EVER!

Bought an iPhone Xs max yesterday and was COMPLETELY confused on how to operate this thing! Came back today and the manager Mychal walked me through every step of setting up my face ID!!! Im so happy, theyve got a lifetime customer here!!! This service was worth every penny Verizon charges!

Myke has been a great help since I first walked into his Verizon store. Without any hesitation he offered to help us complete our transfer to Verizon. I appreciate everything he did to make our family’s transition as easy as possible. Thanks Myke!

Just made the switch to a new Samsung and I couldnt be happier. Myke did a great job answering my questions. Previously a phone was just a phone but he showed me its so much more. Thank you!!!!

Slick is the best word to describe this place. Nice but slick. Go it to buy 2 phones and switch to Verizon. Get the BOGO deal, drop $950 that day, and then get 2 iPads with out being told they would be on a plan and $40/month until my first bill cycle (which was $440). Then... they won’t refund or help out when I don’t want them. Said I’m stuck with it for 2 years. I’ll make more phone calls to head office and get my refund, but lying in the beginning to make the sale is a lack of integrity. Be careful with promos and deals. Get the clarification of costs first. These guys are all sales people. Their job is sales. You are on your own after you walk out the door.

Amber is the best 10stars ⭐️⭐️⭐️

The 3 young co workers Gabby, Myke, and Jacob here are super friendly, very knowledgeable and helpful. Im not currently a full customer. I stopped in for a charging cord but I think because of them Im switching from my carrier.

I came into this location after being treated very poorly and being told there was nothing that could be done to help me at a different Verizon. After explaining the issues with my phone to their salesman, they were extremely friendly and actually had options for me! He was able to get me a new phone and save me money! I was not even told about the Edge plans at the other store and this store explained them to me in detail. By switching to it, it kept my bill the same but yet got me my new phone without paying the huge 2yr price and they even gave me a deal that included a case, car charger, and screen protector for the new phone. Since I was switching from an iPhone (which I had for many years) to the new Galaxy S6 Edge, I was clueless to how it functioned. He took the time to explain the phone to me and show me how it works. I didnt feel like just another number or that they were just trying to get thru the waiting list as quickly as possible, like I did at the other store. I will definitely go back to this location with any future needs and send all of my friends and family here! Thank you for the amazing experience!!

One of the few Verizon stores Ive ever been to that showed me they truly cared about me as a customer. They took the time to find the right solution and make sure my bag had everything In it necessary to ensure a great experience with the products I was leaving with.

This was the best experience at any Version I ever been to. Jacob was very knowledgeable about my situation. I run over my phone with a 67000 pound truck. So you know what condition it was in. It was a IPhone and the find my phone was still on. I had no way to turn it off. Jacob got it turned off. I went in for a insurance situation with the deductible being too high 199.00 that sucks. So Jacob said I was eligible for a upgrade so I went from a damaged iPhone 7pluse to a IPhone XR. Very pleased so far.

Great experience. Amazing customer service. Myke was very helpful and knowledgeable about the products. He did a wonderful job recommending a phone that would suit me not only for business but also for personal use.

Jacob Miller was extremely helpful and informative. Will definitely be a repeat customer! :)

Man, you wanna talk about a great staff? We literally know NOTHING about cell phones but Myke, gabi and Jacob really took their time to show us how to use our phones. Will be back when its time to buy phones! :]

Jacob Miller was unbelievably helpful in assisting my family’s wireless needs! I strongly recommend him to anyone in the market.

I came to the store 5 minutes b4 closing after my phone kept freezing! Jack stayed over an hour diagnosing the problem and finally getting me into a better and cheaper plan plus s new phone! Very thankful for the outstanding service and for not turning me away when the store was technically 5 minutes to closing! Will make this my home store!

Gabby And Mike gave me excellent service took the time to explain and share features on my phone and was awesome Id recommend them and their store to all My friends and family

I came in and purchased a phone from Brad and he was very knowledgeable and helpful. Very good experience.

Myke and Austin were incredibly helpful with my purchase of my new iPhone. Thanks for your great customer service!

Brad was brilliant!!! Thank you for all your help. It was such a pleasure working with you.