Absolutely terrible customer service. Nobody would get back to me so I could purchase a new car. I gave them several opportunities. Can’t speak with anyone over the phone. Went for service and nobody in the lobby spoke with us. This is exactly why we drove and extra 2 hours out of the way to street Volkswagen in Amarillo. They treat you like family. Do not deal with this dealership.

The technicians themselves are great but the customer service at the counter is sub-par. Understandably, the lack of staffing due to COVID-19 has impacted them, however even before this, the people at the counter didnt seem to have a lot of information. Getting help at the counter right now or reaching someone over the phone can be quite the undertaking.

Professional, helpful staff, fast service and knowledgeable about the issues with the respective car

Great customer service, and an amazing speedy service!

Took my under warranty SUV in as the Alternator Malfunction light came on. Didn’t hear a word about the problem until 4 days later and was given an incorrect diagnosis initially. I was then informed my Drive Belt (a $33 part i bought from Gene Messer parts) was worn out and it was going to be roughly $380 to replace. Told them i was going to call my mechanic and get a quote from him (I don’t have a personal mechanic) and they promptly said they would drop the price to $280-$300 if i gave them the ok within an hour. Picked up the belt and my car and took it to a mechanic down the road who charged me $20 to replace the belt in 22 minutes. Upon asking the service rep why they dropped the price so quick and why 20 minutes of labor would be $300, i couldn’t get a straight answer. Absolutely pathetic. If it’s not covered under warranty, go elsewhere.

Was looking for a car could jot find one

Justice