I initially had a bad experience, but I later voiced my complaints, and they did not hesitate to make right whatever I saw was wrong.For example, the used car I bought was not properly cleaned or fueled up when I left, I made them aware of that, and then they sent me a $200 gift card so that I could get the car properly detailed, and it covered the fuel cost. Also, the car had a battery that was definitely due for replacement, it started up fine, so it wasnt an issue youd know or they would know was there (on top of that the battery was only a couple years old), I had it replaced at a Honda dealership near me under warranty so it didnt cost me anything, but in my emails back and forth with them letting them know about the battery, and proof (load tested at Advanced Auto Parts) of how badly deteriorated it was, they were ready to pay for it, and have the bill invoiced to them if it wasnt covered.So I say, if after all is said and done, you get your car, and later find things that were or are not right, respectfully bring it to their attention, and in my case, they made everything right.

I don’t understand the Google ratings for this dealership because you log onto Better Business Bureau and I believe over 80% of reviews are 1 star! I will save you time and money and tell you exactly what they do because I purchased a car about a month ago and I got so mad and felt so disrespected because the car I was going to buy was listed for $5,000 on their website and when the financial guy handed me the final paper work with the total it said $10,200!!!! If you make the mistake of thinking you’ll be ok and go there make absolutely 100% sure you tell them you don’t want a service contract (warranty). They tried selling me 2 warranties which are $2,500 each. There’s way more stuff but I’ve wasted too much time on this place and I’m not wasting anymore.

I had a good experience. I worked with Tommy and he was friendly and professional. I bought a pickup truck and things went smoothly. I got a fair price on the vehicle. There was an issue with an extra key, but the dealership quickly resolved the matter. I would go back again.

Great experience here, nice people, I change oil and maintenance, I really recommend this place

Love this Auto dealership Very helpful and wonderful people.

Best place to Buy a Car. Thank-you Alex Maldonado Napleton Honda. Your patience is a Virtue♡✨.

Awful experience, sales person tried to get me into a used car with no warranty at all....never tried to look for better options or help at all...good thing I did was walked away from the wolf.

Extremely friendly great service and very helpful

The service is great and my salesman, Asim Turkes, is the man!!! Very attentive and is always there for you!!! Look for Mercedes Benz - Audi salesman Asim Turkes!!!

They charge you reasonable prices so they can make your car better!

Rachel from sales . Absolut text book example of how sales professional should be . Although I could not make any deal . But she was so efficient in responding and very well straight forward without shady answers . Clearly by far one of the best dealer out there in terms of handling customer. I recommend without hesitation.

Good service

Great sales staff

I have bought at least five vehicles from Napleton Auto over the years, some new and some used. There was only one issue along the way that I felt was dealer-related, and they resolved it. Subsequently I see that they take customer care increasingly more seriously as time has gone on. The nice little touches and care shown surprise me, going above and beyond what you might expect. I had another issue that Honda of America basically was not going to address, but Napelton Auto went, in my opinion, above and beyond to take care of me as a customer when Honda was not going to. Could some people have a bad experience? Im sure it happens. I can say, though, that they have treated me very well, having used Chris Loch and Jon Vang for my sales needs and Tammy Morris for service has been a very pleasant experience. The most recent purchase was a used as-is vehicle for the teenagers to drive and they gave it a once-over before delivery, changing oil and putting new brake pads on so it would be ready to go and worry free. What a great touch! If you are in the market for a car, used or new, Id say you should at least take the time to see what might be available at Napelton Auto as the dealership treats you right.

Management is amazing

Amazing staff. Very friendly and helpful

Service department is very good. Ive taken my cars there for several years. They always listen to any issues I have and fix them. Service Managers are helpful and professional. Easy to make appointments either online or by phone. They also have a courtesy van that will transport you to home or work and pick you up when the car is done, very convenient. Location is clean and has a waiting room.

Terrible service. Drove two hours to pick car up after being told it was finished. Got there only to find out it wasnt. So drove all the way back. Disrespectful sales and service people. Obviously only cares about the money and not repeat cuatomers.

Nice working with the sales people

Elder Abuse beware. Gross misconduct. My father in the midst of a cognitive breakdown purchased an auto after breaking down and being towed there. Within a week of this purchased was hospitalized w mental confusion/ dementia. Dealership did Not give him a fare price initially and is not being cooperative after we contacted them with my fathers diagnosis. Horrible people/no scruples!!!!!!!!!!!!!

They were very nice and did a good job with my car! I went in for a recall from Honda and I had no issues with getting it done for free! I did have to wait for a while after they finished because there was no one to tell me it was done. So I did not appreciate waiting for an extra half hour for no reason. But they did clean my car for free! I really did appreciate that. They also had a very nice waiting room with plenty of space and tvs and comfortable seating. That was ok! So overall it was a good experience!

Had my car washed and dried!

Great dealership, exceptional service from Jalin Washington! When I do get the new accord I will be going to him and you should too!

Easy online appointment setup, fast in and out service even in these troubling times. Reasonable price also.

Honest sales staff and excellent service department. Washes our cars once a week free. Weve bought many cars there and usually deal with Chris Loch. We use Gary as our service representative and he always does a nice job.

Very efficient, Gary very friendly and everything went right on time as he said it would for repairs.

I have leased 3 Hondas over the past several years from Napletons and have no complaints about the service I receive each time. I take my cars their for oil changes as well and love that I can schedule appointments online.

Great service, staff was very nice. Reasonable pricing for a dealership

Good low pressure dealer. Excellent service staff.

I have mixed feelings about this place because even though they do provide good service, there has been times we brought our cars to get fixed, and when they do the diagnosis and you tell them to fix it, they end up fixing something else that wasnt really necessary.

The salesman was very nice and friendly great selection of cars I absolutely love my new Toyota Camry from there

Always great experience, nice place, Justin and Ky are awesome...

Plenty of spaces and people to assist without wait times . Decent variety of vehicles in display too

Great service department!!! Sales staff is awesome!

Great service knowledgeable nice waiting area good coffee sales staff friendly

Buy a car and get free car washes every week for life of the car. Very good especially when money is limited.

May be the best Honda dealership around!

Great dealership! Luke is the best!

Great dealership. Recommend

Always great service.

Although I didnt buy a car they did a great job

Nice people

Friendly, Professional and willing to take the time with you.

Take advantage of old people. Tried to charge my family friend 8700 for a new heater.

Rude sales and managers. Assumes right off the bat that the customer does not know what they want or does not know about other manufacturers or cars.

Fast and efficient service.

Always top notch customer service .

So helpful and willing to deal

Great Mercedes service

Good service fast polite

My favorite auto dealer

Everyone treats you like family

Awesome service department!

Good service

Great friendly staff

Always great service

Excellent fast service

Very good

Great service and on time!!!

General service department

It is in remodeling for a lower service