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Samuels Collision Repair
4200 Taylor Blvd, Louisville, KY 40215, United States
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Samuels Collision Repair
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KE
Review №1

I was in an auto accident and on my way home from the accident I stopped in there because my car door would not open. it was like 5 minutes before closing time and this gentleman come out and looked at the car for me and he pulled my front quarter panel back on the spot so I can open and close my door. I had minor damage to my vehicle he gave me an estimate on the spot to fix my bumper an quarter panel and paint it he was only going to charge me $750 which was way cheaper than I expected then again like i was saying i had minor damages. That right there goes to show me he was not trying to price gouge me like most places would have. He seemed like he was an honest guy and I would recommend anyone go there. He was well spoken and very professional and made sure that I understood what he was talking about. And even though after speaking with me for a few minutes they had closed and he still fixed my car to where the door would at least open and close I thought that was really awesome of him. I heard really good things about this place through other people on there work an now i can see what they were talking about. I cant remember the gentlemans name that came out and actually looked at my car but I would like to thank him but since I cant remember his name Im just going to thank the whole company so Ty Samuels collision repair

ja
Review №2

Had a great experience getting an estimate for some body damage on my mom’s Toyota. Took the time to look over the vehicle and print out an estimate that I can submit to the insurance company. Some of the other repair facilities would not provide a paper estimate, just a roundabout idea. Samuel’s came in as the most economical estimate choice.

Gr
Review №3

Wrecked my new car. Bad. I was depressed. I’d never had to deal with anything like this before but I called samuels and it was the best thing I ever did. They made the entire process as easy and painless as possible. 2 weeks later and it’s like nothing ever happened. Randall and the guys did an amazing job and kept me in the loop the entire time. Even offered to give me a ride home when I dropped off the car. Ignore any negative reviews about how small the parking lot is (there’s like 8 spaces and that’s more than enough). What matters is the actual work and the customer service and they hit it out of the park. I will recommend these guys to everyone from here on out. Thank you all so much.

Ro
Review №4

I got my headlights restored there and they do a great job.. waited while I had it done and everybody was happy to chit chat with me

Pe
Review №5

Jeff and his guys did an amazing job .. our car looks better than it did when we purchased it and will highly recommend samuels to all my friends and family.

Jo
Review №6

1st class place.... Good people getting the job done.

Jo
Review №7

Great friendly and helpful. Big thanks for your time

Ta
Review №8

Samuels is absolutely AMAZING!! Everyone that I came in contact with was super nice and respectful. They were extremely easy to deal with and got my car repaired and back to me in record time. I am very impressed with the work that was performed and will definitely use them again if need be. I highly recommend them to anyone!

He
Review №9

Great quality work done fast and right. And some of the best customer service! Glad to say I’ll be using them again if needed.

Ro
Review №10

Jeff and his guys are great at what they do I’ve been coming here for years my family and friends I trust him 100% Last time I was in he got a new Top of the line paint booth installed.

Jo
Review №11

My car looks amazing! Thank you so much. They do a great job. Ms Cathy was helpful. Jeff and Randall do excellent work. They helped me with the paint that needed to be fixed. They are very trustworthy. If you have a nice car, they will keep it that way! Very professional and a pleasure to work with.

Jo
Review №12

Samuels Collision repair done a exceptional job with my fiances (Carrie Dunn) car

La
Review №13

Very good service.

Da
Review №14

Fast, friendly service on a minor repair. Id recommend them for all your auto body needs

Ma
Review №15

Awesome people awesome work I highly recommend !!!!

To
Review №16

Samuels Collision Repair thank you for fixing Black Betty we are so happy with your work. Thank you Kathy for your professionalism. From start to finish everything was worry free! I got email updates on the status of the repairs and upon completion. Friends if you need any vehicle repair or upgrades I highly recommend you visit Samuels. 5stars Thank you Jeff we will be back to see you soon.

Gl
Review №17

Was a wonderful experience getting my exterior detailed here, they went above and beyond for an excellent price.

En
Review №18

THE ASSISTANT WAS VERY SWEET OLDER LADY SHE WILL MAKE YOU WANT TO RETURN BUT THE OTHERS ARE NOT SO FRIENDLY..

Ki
Review №19

Although this was my first experience with needing to get repair on my vehicle, the customer service experience received from Samuels has been more than what I expected. Ms.Cathy(front desk rep) is very kind, patient and well mannered. I love how informative they all were. I forgot the gentlemans name who did the work on my car but I had no idea that not only was he fixing the outside of my car, but cleaned the inside, top to bottom. I am so pleased with the work done to my car and how well I was treated. I pray that nothing else happens to my car, but if so, I do recommend Samuels Collision Repair to anyone. Love you guys, thanks again.-Happy Customer

Ch
Review №20

The receptionist lady who answered the phone was so professional, she listen to my concerns and problem unlike other collision places they only care about what the insurance company says. The sweet receptionist told me to bring my car in. I brought my car in and Randell one of the employee who was amazing told me my car wasn’t totaled as I thought all along he insisted they could fix it.Long story short they told me it would take two weeks for fixing My car was ready that Friday morning. They are very efficient and professional with wonderful customer services skills. I will definitely come back.Thanks guys I appreciated everything Samuels did for me.

sa
Review №21

THANK-YOU!Fixed-another-places-error-beautifully

A
Review №22

I had my first experience bringing my vehicle here and it was a great one. The customer service was tremendous and when I got my vehicle back I was more than pleased with the job they did with it. They did it in a timely fashion and did their job perfectly.

Pr
Review №23

Today I had the best experience at Samuels collision repair shop Randy was very helpful an understanding hes a very good listener and he definitely knows what hes doing so if you have a problem with your vehicle go see them its nothing that they cant fix when it comes to your Auto Repair thank you so much I appreciate you Randy you definitely have a stalker for life :-) have a good day Randy tell Mom I said thanks for her help

Mi
Review №24

Fast, amazing and professional work with a helpful professional staff!

Pa
Review №25

This place is great. The repair took only 2 days and when I got my car back I was extremely happy. It looked brand new and they even cleaned it. Love this place!

Am
Review №26

I have used Samuels twice and had great experiences. The first time my car had hail damage. So many body shops were trying to take advantage of me but Samuels did not. They were more than fair and did great work. I was just as satisfied the second time.

AL
Review №27

Just picked up my vehicle and it looks great! Everyone here is pleasant and very professional. I had used Samuels years ago and the service then to now is just the same; great customer service, great work and I will be back if the need arises. Thanks for the wonderful service and quick turn around.

Ji
Review №28

They do really great work. Practically factory condition when completed. This will be the only body shop Ill use if needed in the future.

Da
Review №29

Brought my vehicle in to repair some minor damage damage to my Scion XB. The folks there were friendly, courteous and very professional. I was highly pleased with the work and they were very reasonable with their prices. I would recommend this business to anyone needing auto body work. Thanks for a job well done!

Ro
Review №30

These Guys are Great!! 5 stars all the way. A1 customer service. fast and convenient. I have been there 3 times and each time they do handsome body work at a great price.

Le
Review №31

Brought in a church van with a door that wasn’t closing properly, they made a minor repair for free and were thorough in estimating what is needed if it doesn’t last. So grateful!

Jo
Review №32

Just had my truck repaired by these guys. They done an excellent job repairing my truck. Very professional and courteous people. I would highly recommend Samuels Collision

Bl
Review №33

Jeff did an awesome job. I needed a quick repair on my mirror. He took care of it in a couple of hours and the fee was more than fair. I highly recommend Samuels body shop

Do
Review №34

Brought my Elantra in for hail damage. Jeff and his guys did a fantasic job. They were very friendly, courteous, helpful and very professional. Very quick turn around. They stated I would have my vehicle back on a certain day and it was received on that day. I would highly recommend Samuels Collision to everyone. We will use them again should the need arise. GREAT WORK!!

Ma
Review №35

Very nice & clean place. This was my first car wreck & I had no clue how to handle it. The owner was very helpful. He explained to me how the process works to getting my car repaired & also helped me get into a rental car. My car looked like new when they finished. Ill definitely be back to Samuels.

Ri
Review №36

Great service, finished earlier than expected. Quality work for great price. Truck looks better than it did before the accident. Thanks

Tr
Review №37

Was awesome had some really polite people that served us are dinner.

Be
Review №38

Has been at location at least 30yrs. Can make ur car look n function as if new. Keep in mind no matter where ins co tells u to take car CAN TAKE ANYWHERE u please. Been going over the years n highly recommend. Excellent service n tho usually busy at times very much worth the wait. Dont know y things keep running INTO me. 🤔 Lol

Ja
Review №39

Did the job right. Very satisfied with my experience. The lady working the front counter was great too.

Ma
Review №40

Did a great job on my truck. Place was clean and the work was handled very professionally. Thanks

ma
Review №41

These guys do excellent repairs, the owner is very knowledgeable and will battle with the insurance companies to get the necessary funding to repair your vehicle the right way. The bodymen were trained by one of the most highly skilled technicians in the world. The painter takes pride in matching the finish. And has has been working there since high school. I would have to say that the negative reviews of this business are not based on the quality of the repairs or the politeness of the employees, but based on the stress of having a collision, having to deal with an insurance company that wants to pay as little as possible, trying to arrange for a rental, and wanting it all done now so you can put the whole ordeal behind you. If you go to any business with an attitude of serve me now, or this is how i want it to go, dont expect the people working there who are under stresses of their own to put all the other customers on hold to cater to your demands. They are good people and are there to help you get through these stressful times. They know more than you do about this type of business. Listen to them, and be nice.

W
Review №42

Great service

St
Review №43

They was very nice and professional, Debbie and Jeff made sure that I got into a rental car the same day that I went in for a quote. The called my insurance to get them on the ball, I greatly recommend Samuels Collision.

Im
Review №44

Great service and friendly people. Highly recommend!

Te
Review №45

I recently picked up my car and I am extremely pleased with my repairs. The service was very professional and courteous. They truly went above and beyond my expectations!

Ca
Review №46

Samuels definitely deserves a 5 + star rating!!!!Everyone was super nice and communication was on point!!! My car looks amazing, great job you guys!!!I recommend Samuels to everyone!!!!

St
Review №47

Had a 2002 Altima with front end damage from a wreck. Samuels had the lowest bid by a couple thousand dollars. They repaired the car on time. It looked better than before the wreck. The paint job was excellent.They are very professional and friendly. They worked hard to give me a safe car for my 18 year old daughter to drive.

Be
Review №48

Do good work and finish when they say they will. They go above and beyond what I expect.

Je
Review №49

Awesome service awesome people did a great job.

Sc
Review №50

Good on honest mechanics. Treated me great and was very polite.

Le
Review №51

Front desk lady is so sweet and very helpful!

k
Review №52

Thank you all for doing wonderful job on my sister car!!! If youre looking for place to put your vehicle back together call Samuel asap🤩

De
Review №53

Please do not take your vehicle to this business, they will give you an estimate way different from what your final bill will be. They are rude and uncaring people. Charged me full price for used parts, they are a total rip off. Estimate started out around $989 and final cost $1647 then they tacked on their $30.00 a day storage fee for a grand total of $1767. Be warned!!

T
Review №54

Excellent work!

Ka
Review №55

Great experience! Very professional. Will not go anywhere else! These guys rock!!

Do
Review №56

Very quick service and very friendly!

St
Review №57

I agree with the guy who says the owner and workers are not very helpful. Had a tire low on air and i stopped in to use their airhose, a guy was outside wiping down a truck and when i asked if i could use the airhose he said he didnt have time and closed the door on me. Real jerk.

ch
Review №58

Best body shop in town!

M
Review №59

Super rude receptionist. I wasnt going to use them it convenient. Ill let you guys know how it goes.

Da
Review №60

Great work.

Ru
Review №61

Great place they help you with accidents estimades

Sa
Review №62

Good Customer Service!

Mi
Review №63

The owner is a dick with a bad attitude. The workers are very rude. I dont see how they stay in business.Avoid doing business with these people at all cost!!

Sh
Review №64

Best place in town

Ba
Review №65

Called for an estimate to get a body part painted - receptionist rude and unhelpful. Will not be using them.

Al
Review №66

Rude customer service..

Sh
Review №67

Good service.

Mi
Review №68

Worst place ever, people are very rude and unprofessional, give you a low estimate way different from what your final bill gonna be, STAY AWAY, I dont recommend this place.

al
Review №69

No room to park

Ka
Review №70

Great job!

Am
Review №71

Not good guys were rude very unprofessional lived in southern my whole life couldnt sat Id send anyone there working at court house we dont treat people like this

Information
7 Photos
71 Comments
4.1 Rating
  • Address:4200 Taylor Blvd, Louisville, KY 40215, United States
  • Site:http://samuelscollision.com/
  • Phone:+1 502-368-7212
Categories
  • Auto body shop
  • Auto dent removal service
  • Oil change service
Working hours
  • Monday:8:30AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8:30AM–5PM
  • Friday:8:30AM–5PM
  • Saturday:8:30AM–5PM
  • Sunday:8:30AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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