This place has been an iconic part of downtown. I will be pained to see it go and be anything else. Hearing they closed 2 months ago, lets hope whatever comes here is just as awesome 👌

Service is great. Keith Sparks is excellent, always helpful. You can not go wrong with the service here. The sales people are lacking. Not the best.

Service was Excellent. Staff showed a great deal of kindness. THANKS

We came from Huntsville, AL to buy our new Escalade. The dealership was amazing to work with. The made the entire process as seamless as possible. We would definitely make the trip to work with them again in the future!

Nick Scofield is the man to see! Very cool, straight up guy! He worked with me as much as humanly possible & while we waited for paper work he gave us a full tour of the dealership and the guy himself is VERY knowledgeable on the history of the building. I picked up my new license plate a weeks after the purchase of my new vehicle and nick greeted me with a firm handshake & a smile remembering exactly who I was making me feel welcomed. Let me tell you, nick is sharper than most & you do not come across people like that anymore. He was not greedy what so ever & just made a pleasurable experience! Thank you!

Came here with a vandalized car and got top notch, I mean top notch service from Gary and Cameron in the paint department. I own a 2018 Malibu but let me tell you they treated me like this was a 100,000 Escalade. I give them 10 stars for the service me and my wife received. I will be back for sure for any paint and repair needs. Keep it up brown Bros ********** 10 stars..

Wonderful buying experience esp during COVID! Tony and Matt were great! Delivery of vehicle to me and came back next day to pick up any necessary paperwork! Took all the time needed with us to ensure we knew our vehicle and were happy with it. Who would have thought the process to purchase a vehicle would be so easy during a pandemic?!! Thanks Matt and Tony!

This dealership is fantastic. No pressure sales. Just respectful and courteous. Im definitely going to tell everyone I know that this is a great place to buy a car.

Super great service and best prices on new and used Cadillacs

I have purchased close to 50 cars in my time and Brown Brothers was by far my best car buying experience hands down! Matt Gardner our salesman went above and beyond to make sure my wife got the car that she wanted. Matt worked very hard and never applied any pressure what so ever! Every person we encountered with at Brown Brothers was very professional and polite. I encourage everyone looking for a Cadillac there is no better place as there customer service was second to no one. Thanks again Matt You are an ideal salesman the best I have ever done business with the kind I would want to work for me!

My husband and I just purchased a certified preowned Cadillac Escalade from Brown Brothers Cadillac in Louisville, Ky. We are very happy with all parts of the deal! They represented the vehicle very honestly on the internet, and in our phone conversation. They were extremely courteous and knowledgeable when we arrived to do the paperwork.We are extremely satisfied with our purchase!We would highly recommend this dealership!

The service iz great and detailed to the problem,thx u!

I bought my vehicle there and was told I would have free oil changes for life. I go in a few months ago and they informed me.no more free oil changes. Every time I went in there they said I needed this or that but their prices were so high and a lot of their service was unnecessary. I believe thats why they discontinued the free oil changes. I wouldnt go for their high prices . I guess if youre good with throwing money away Id recommend them.

Matt Gardner was my salesman and is the best Ive ever experienced. He was honest and gave me a call when the kind of vehicle in my price range became available. The deal went smooth without a single flaw. He still contacts me periodically inuring bout the condition of my vehicle and my interest in a future one. He knows the true meaning of Customer Service.

I drive a Cadillac SRX and needed auto body work done after an accident. Brown Bros Cadillac gave me a fair quote, worked great with my insurance company, and was very accommodating. My car looks like new! I hesitated to deal with a downtown auto place but now wish I had originally purchased my car there instead of the east end Cadillac location. Customer service is 1000 times better at Browns Bros!! I will definitely use them for all further services, repairs, and new car purchases. Top notch service.

Tried to purchase a car at Brown Brothers on Broadway this week, the worst experience ever. The Brown Brothers Broadway I have done business with multiple times is a thing of the past. The used car sales man (Matt) I guess is the title was too lazy to come outside to show us a car, said it was up at their other lot. Drove to other lot could not find car the 2 salesmen just staring out our the window. Did not come out either. Matt extremely rude unhelpful. Will NOT be back to Brown Brothers

Exceptional service- 1st time buyer of a Cadillac. BBC impressive and nice to see the various models. OH I like the fact you have veterans working with you. Fellow Vet Matt stayed with us the entire time - yep even talked a little Army...nice guy and represent BBC well. The finance guy was quick and efficient hmm Larry??? I feel good about my purchase a becoming a Cadillac owner.

I had a wonderful experience and my car salesman Matt Gardner rolled out the red carpet. He picked me up on my lunch hour so I could test drive the car and he really gives you a great opportunity to test the car and not just drive it around the corner. He called constantly to make sure I did not forget the things I needed to do to get the ball rolling and the best part is I have a wonderful new Candy Apple Red Chevrolet Equinox. I received service with a smile and he even gave me On Star and satellite Radio for 3 months. He made sure it shined like new money and it looked brand new.Thanks so much Matt Gardner for putting so much time in to making sure I was a very satisfied customer.

My visit to Brown Brothers was an absolute delight .No high pressure sales and a very relaxing atmosphere. My salesman Matt was professional,extremely well informed,polite and I highly recommend you visit him if you are shopping for a new car. I have never written a review for any sales person before, but Matt is well deserving. Thank you Matt for helping me pick the right vehicle for me

I went in for an oil change but Brad told me I needed tires and it would be too dangerous to drive. Thanks Brad Wilson I got to ride in the new caddy. I think he did on purpose...got me to drive it....knowing I would love it. Brown Bros. thanks for the amazing loaner - NEW CADDY nowhere else but Brown Bros. My #1 Dealer.

My wife and I bought a XT5 from Brown Brothers yesterday. Our salesman Charles is very knowledgeable on his vehicles and enjoyable to work with. We appreciated Tony working with us in negotiation and Bruce in finance to finish the deal. I would recommend this dealership for anyone shopping for a Cadillac and look forward to doing business with them in the future!

I recently purchased a used Cadillac through Brown Brothers Cadillac. Salesman Matt Gardner was very Professional, Knowledgeable and a pleasure to deal with. The entire staff to include Tony, Sales Manager, and Larry, Finance Manager, were very Friendly and Knowledgeable. My wife stated that this was the best experience we have had in the purchase of a vehicle. We will recommend Brown Brothers to our family and friends.

My experience with Brown Bros. was excellent. The best car buying experience Ive ever had. No-pressure, didnt feel rushed. Final price was exactly as expected (no last-minute surprises). Matt was a pleasure to work with. He went above & beyond. He even took the time to make sure we knew how everything worked in the SUV and was set up properly. I highly recommend Matt. The entire team at Brown Bros. was just great, accommodating service.

Had a great experience when at the showroom looking at the new CT6s and decided to start doing my maintenance there as well. This place has a very customer centric feel to it and a beautiful showroom. Based on my experiences so far I would definitely recommend it over the other dealership in town.

I was very pleased with my experience at Brown Brothers yesterday. It is always difficult to walk onto a car lot and try to compare/contrast differing models and trim levels/options without an experienced and educated guide. Matt was very knowledgeable about the products offered and available on the lot. He took an extensive amount of time not only telling me the differences between trim packages I was comparing but spent quite a bit of time with me after the purchase and after the dealership closed to make sure my car was set up properly and that I knew how to use the options.

Everyone was very polite and easy to deal with. Gene was very knowledgeable and helped us make our decision. Tony was accommodating at getting us the deal we were looking for. We recommend Brown Brothers and will look there the next time we are in the market for another car. Weve had our car for 2 and a half weeks and are very satisfied.

I had to buy a new car after my Cadaillac was totaled in an accident. I ONLY wanted a Cadaillac after the policeman said my car probably saved my life. I have never met BETTER car people who are now friends. Love Charlie and Tony. Love my car, love Brown Brothers and you can thank me later.

I recommend this dealership with the upmost respect!! Friendly staff and above all not pushy!! Matt was great and remembered my husband and I from the first car we bought! Unlike most dealerships, we were in and driving home with new car in 30 minutes tops!! Definitely go see see them, whether you are looking for a new or used vehicle. You wont be disappointed!

In addition to my Service with Oil Change, Tire Rotation, etc., I also had a Power Steering Recall on my 2017 CTS. I have always been very satisfied with the work that has been done on my Car and I appreciate the ones that make it happen. They care and that means so much to me.

The staff was friendly and professional. They were, for the most part, accommodating with a loaner. I feel that they could have been more accommodating with my work schedule, especially when they were going to be closed on a normal business day for a special event. I was unaware prior to making an appointment several days before my actual appointment. It was taken care of, however, someone could’ve advised me that their business was going to be closed. I felt like I had to work around their schedule instead of the opposite. They did professional work in a timely manner. The only other problem I have is that I received my car back with the worst car wash ever. I would’ve rather them leave it the way it was when I brought it in; the water spots and streaks made my car look worse than dirty. I just assumed that a Cadillac dealership would take more pride in their service to theirs customers.

If you purchase your car here you get free oil changes for as long as you own it...until my wife took hers in for an oil change today and she was told that policy had been discontinued. Thats all fine and good, but I still own it. I hope none of my friends that I have referred to Brown Bros. have fallen into the trap of purchasing a car thinking that was a good perk. I could understand if it was a from this day forward, the policy is no longer in effect for car purchases, but to not honor this commitment to existing customers as a part of their purchase shows an extremely POOR customer focus, but they blamed it on GM...yeah ok. Also, its BAD timing on their part. I have three cars, two of which have over 100K miles and one that has 250K miles, so Im going to be needing a car soon. Guess where Im NOT going shopping for one. Get ANYTHING promised to you by these people in a contract. Their verbal commitments obviously dont mean anything.

Matt Gardner was a great salesman. He answered all my questions, was very knowledgeable about the model of car I was interested in, and made the purchase of my vehicle stress free.

Fast friendly service. Great selection of cars. Good prices.

Had a great experience. Most certified cars for sale I could fine. Come see my great salesman Matt Gardner and the GM Tony they will make you very Happy.

These guys are polite and professional. Great car buying experience. Matt Gardner was a joy to work with on the deal and a genuinely good guy. Tony Mayes, the sales manager really took care of me as well and got me a great deal. Highly recommend buying your next car from them.

Some of the nicest people to deal with. When I had my car repaired there (a Hyundai Accent), they not only fixed my car for a fair price, they washed it, and detailed the interior! My car has never looked better. I was so impressed.

Best experience, easiest car purchase ever -- Matt, my sales consultant, was very helpful, professional and made purchase so easy. The price was right, and the car was beautifully detailed. Thanks again Matt!

Very easy no pressure purchase. Sales staff was more than knowledgeable about the vehicles.At no point did I feel pressured to make a purchase.Didnt give a five simply because I havent needed to deal with the service department yet.

Dear Browns Brothers: Frank has given us the very best service we have ever received from a dealer and we have owned GM cars for 30 years now. If I ever have a problem, I call Frank and I come in right away, he has a car for me and I am out the door. Then he calls me and tells me my car is fixed and washed and come get it. The BEST PART IS MINIMUM HASSLE FACTOR for me! I am a judge and my husband is corporate lawyer with two teenagers and we do not have time for hassle. So we count on Browns Brothers to take car of us and THEY DO! Frank takes pride in his work and has a can do attitude. He should teach a class about customer service to the rest of the world. These days there is no customer service anywhere. Thanks Frank and Thank you Browns Brothers for standing behind your customers and your products.Kimberly Hawthorne

I would recommend to anyone looking for new or used car to check out Brown Brothers Cadillac. My experience with the purchase of my car was handled with a friendly and knowledgeable manner. Any question I had was answered and information about the purchase that I was unaware of, was also given, saving me money.

Mike Osborn, Brad Wilson, and everyone else at Brown Bros Cadillac were wonderful. We came in late from out of town and they stayed late and did everything possible to get us on the road as fast as possible. Good work, honest, kind, and caring. 10/10 would recommend to anyone.

The service department at Brown Brothers is very professional and very welcoming to new customers. I was in Louisville visiting family and had a broken window motor. I called to see if they could fit me in to fix it. Not only did they fix it, Brad Wilson took great care of me. It is so nice to go to a car dealership for the first time and they treat you like family!

Excellent experience. Everyone at Brown Bros was on top of all things I needed to know and handed me an excellent car at a fair price. Just what I wanted and no hassles at any step of the process.

From the moment I stepped into the showroom it was a truly wonderful experience. Honesty and integrity are clearly important and it shows. Heres to a long lasting relationship with a dealership that gets it right!

What a great place ! Love to do business with Gary & them .

Brown Brothers feels like a walk back in time to old school car dealerships. No pressure, no teaming up by a cluster of sales and finance people to twist arms. My salesman Matt struck a good balance of attentiveness without becoming a pest. I enjoyed the car buying experience. A first.

Took my DTS for a recurring transmission problem that Brown Bros have neglected to assist in fixing. 4 times I have been sent away saying there is nothing wrong. This Friday I waited 3 hours to get it looked at and at 1138 the tech took the car out for a spin and returned at 1155. Diagnosis: nothing is wrong wait for the transmission to break and we will replace it. Gosh! thanks for nothing. On the 3rd time I took Keith the service manager for drive to show him. When the issue popped up he tells me what I felt was turbulence from driving behind a semi. By no means am I buying this. I have a background specializing in complex robotic systems and make my living working with million dollar machines and understand mechanical and electrical systems better than most. I hate that Brown Bros lies straight to my face to avoid fixing my car. Simply put the technician on Friday just drove the car and came back just to go to lunch. I see what was important at Brown Bros. Fixing my car was not one of them!

John Meyer and Gerald Massie were 2 of the nicest guys you could have as employees. They made everything easy and treated me like close family. Thank you very much!

We have now purchased 4 cars from Matt and have had an excellent experiance every time. The service department staff is great to work with. I have never been to another dealership where the staff stays the same over the years, that says a lot. We recommend Brown Bros to everyone we know.

Came down from Lafayette, IN to trade for a dodge ram, Matt along with Tony made my experience quite enjoyable. A seem less transition and the entire staff was so nice. Would highly recommend them to anyone in the market for a new vehicle. You will have my business again

Great customer service.

Great place to purchase a Cadillac! No pressure Gary and Bruce made it easy to buy a vehicle. Their service department is excellent.

The service representative was courteous and professional, they overall quality of work performed was far less than expected. The new rear shade that was installed does not operate according to specs, it raises on its on when I start the vehicle at times and does not close when the vehicle is placed in reverse as it should. I am still getting a foul odor at various times from the a/c as I have reported several times in the past. When I picked up my vehicle the interior was not properly wiped down, greasy fingerprints on the dash, glovebox and rear panel, a lot of greasy prints. Clearly there was no attempt made to clean up the mess created when the car was serviced. The 2 stars given in this rating was for the customer service representatives.

We made arrangements from St. Louis on Friday to buy and finance a car. We arrived Saturday afternoon and everything was ready for us. Absolutely wonderful car and wonderful experience. Our associate Matt was so helpful and personable and the finance guy Larry was great! Would totally recommend this dealership.

They saved me $3000 on a misdiagnosis. Service is great.

Great experience with Gary Brown and Matt. I could not ask for better sales process. Everything went exactly as expected. Great dealership! Would highly recommend.

Outstanding service! Im from Indianapolis and found the vehicle online. On Friday I sent a request for additional photos and received them immediately. Saturday worked with Tony Mayes,sales mgr, on where I needed to be to make the purchase (kudos to Tony). Monday I drove to Louisville and picked up the vehicle. Matt Gardner, sales conslt, patiently walked through all the features with me. Great vehicle and wonderful, friendly staff. Very, very pleased!

I had a good experience with buying my first car at Brown bros. Cadillac. Mr. Gardner told me everything I needed to know. Thank you guys for the car and the experience. I highly recommend anybody that needs a car to come here and buy a car.

We had no waiting time for the service crew to start servicing our car. It was finished n a timely manner and everyone is very friendly and courteous. I would recommend Brown Brothers for all your service needs.

Brad in the service dept is always a rock star! Very knowledgeable and very accommodating to make sure i am taken care of. Always a pleasure to work with him

Very cool building with a nice mix of Cadillacs old and new. Historical dealership and a show piece to the derby city. I am very proud to drive my brown bros cts. Service? Absolutely Outstanding!

Matt Gardner was my salesman. I came in a couple weeks ago to look at a couple vehicles. We werent able to work anything out, but Matt stayed in contact and reached out to me when another vehicle became available. I came down, test drove it and bought it. Everything went smoothly. Everyone was very professional. I would recommend Brown Brothers to anyone.

After being in an accident I took my Cadillac SRX to Brown Brothers with complete trust, it took them a very long time to fix my vehicle and when my rental ran out they did loan me a car. (Which was appreciated) When I finally did get mine back it had grease all over the light tan interior and one of the door panels was all nicked up. I called and told them about the issues and was basically told they would fix them but didnt think they did them. They did fix those issues. Since then my vehicle has developed a squeak in the rear lift gate which had to be replaced due to the accident. The squeak is rather annoying since it happens with every bump that you hit. So my husband took the panel off and found half of the clips broken off and the wiring not even attached the way that it should be. Weve had to fix these issues ourselves and hunt down he squeak. So dont think that just because you are taking your car to the Cadillac dealership which is supposed to be one of the best right? That you will get the best work. 15,000 dollars from my insurance company and this is what I received...

I took my car to to have the carrier bearing fixed a year and half ago and had to take it back 3 times within weeks to have it looked at again. Now here I am again with the same issue. Its interesting that the first time it was $1200 to fix and now its $635. When I spoke with Chris the Service Dept. Mgr. to explain that this would be my 4th time having them fixed the carrier bearing and that it was much more expensive a year and half ago. He hung up on me. This business lacks professionalism and integrity. Save your time and money and go somewhere else.

I couldnt be happier with my experience at Brown Bros. Matt Gardner is an exceptional sales person. He is very knowledgeable and patient. He treats you like you are his favorite customer and never rushes you. I will definitely recommend Brown Bros AND Matt.

Matt Gardner went above and beyond on his day off to help me with my IT questions. I am beyond thankful for all the great tips and tricks I learned today. Who knew a car was capable of so much technology?

Great, fast service, and you even get a carwash!

Bruce Brown was extremely helpful, knowledgeable and patient. This is my second Cadillac and I learned more features of my car from Bruce than I did from another dealership where I purchased my first car. Would drive 330 miles again with that kind of customer service.

I bought a 2015 ATS 2.0T Performance from Charles McChristion. The buying process with Charles was efficient and pleasant. He’s extremely knowledgeable about cars in general and knew any car on the lot like the back of his hand. He advised into the exact car I’d be happy with and explained why. Definitely would buy from Charles again. I buy cars all too frequently and probably dealt with a couple dozen of sales men. So far I’ve only met four I’d go back to - one with VW (don’t like VW cars so not going back there), two with Nissan (wanted rear wheel drive), one with BMW (he resigned, the rest are mediocre at best) so I’d advise you to ask for Charles if you’re looking for a car with class, character, and personality. If you’re looking for anything else ask for him too.

My salesman was Matt Gardner and he was very professional and would recommend him to my Church congregation also was very patient. Did a great job.

I was thoroughly satisfied with my sales experience at Brown Brothers Cadillac. Matt Gardner my salesman, helped make the purchase of my new 16 SRX a very smooth process. He is very professional, very knowledgeable, made me feel that he truly wanted my business. Thanks Matt!

Most pleasant car buying experience ever. Everyone was very friendly and polite, made us feel comfortable and 81st wade. Great experience!!!

Matt was extremely helpful and informative. The dealership itself is comfortable and professionally run. I would recommend this to anyone in the Louisville area.

Very attentive staff. Great experience. We were pre-approved so there was no wa it time at all. I suggest when buying a car PLEASE give Brown Brothers an opportunity to impress. It was truly a great buying experience.

Dealt with Matt, great salesman. Informative friendly and quick responce to questions asked. No pressure car dealer. Would recommend to anyone.

My service adviser, Keith, again did a great job in taking care of my needs

Had a most pleasant experience purchasing my CTS. My salesman, Gene, was very accommodating, knowledgeable and helpful. Brown Brother s is a fine establishment that my family has patronized for many years. If you are in the market for a cadillac, go see them! You will be highly satisfied.

Gene was very helpful and courteous. My whole experience was very positive. I would highly recommend Gene and Brown Bros.

Still family owned and operated since 1945, Brown Bros. Cadillac is a historic dealership in Downtown Louisville on 4th and Broadway just a 5 minute walk from 4th St. Live. It is a great environment to buy. We have very competitive prices, with exceptional customer service. We go above and beyond for our customers to ensure 100% satisfaction.

Matt Gardner was an extremely helpful and found us a car that is exactly what we wanted at a great price. Terrific salesman and highly recommend him.

We just purchased our second Cadillac vehicle from Brown Bros. Cadillac. We couldnt be happier with this dealer in every aspect from the sales to service. They truly provide a Cadillac experience, and we highly recommend them.

2001 Cadillac Deville was brought in for routine oil change, to fix the ignition/key recall. While there my husband asked for our back set to be looked at. A week before the appointment a bottle of de icing or Rain X has been placed in the seat and apparently leaked, leaving a sticky chemical burn on the leather seat. You were able to fix it for a reasonable price and you cant tell its even be patched ! Very pleased they were able to add this service on when it wasnt what we scheduled. As usual very happy with Brown Brothers !!

My sales rep was Matt Gardner, very funny guy, friendly, personality sold the truck for me. Very knowledgeable about the vehicle i was looking at. Awesome experience, the entire staff was friendly, they were like family, I met Tony, Mr. Brown, and the gentleman who completed my paperwork was smooth quick and awesome as well, I am looking foward to buying my next car at Brown Bros, and will recommend them to everyone I know and those I dont know. #acustomerforlife.

Went in with questions about my CTS and the guys in parts were very friendly and the guys in the garage were very friendly and helpful. I told them what was going on with my car and they told me what they thought was the problem and printed out a what I needed instead of trying to get me to jus buy the part and wasting my money. Great group of guys!

I had the best car buying experience Ive probably ever had and the salesman that helped me was phenomenal he wasnt pushy and didnt try to force me on any vehicle was very understanding have to say the best car buying experience Ive ever had I would recommend my sales man and brown brother Cadillacs to all my family and friends

I and my partner went to Brown Brothers Cadillac to see a Cadillac XTS that I found on line . We were met on the car lot by salesman Matt Brown . Matt was able to guide us through the cars features, test drive, and financial piece .We found Matt to be professional, friendly, and knowledgeable about the car . I felt like they gave me a fair price on my trade, and the purchase price of the car that I purchased .Our experience with Matt Gardner and the Brown Brothers Cadillac staff was wonderful ! Thanks, Tom Jones

I am not from the Louisville area, but my car was unfortunately rear ended on the interstate while passing through. Our car insurance told us to bring the car to the collision center at Brown Bros. LaRaya was incredibly helpful and professional, and even stayed a little bit later than their closing time to assist me in getting my belongings out of our damaged car and in ensuring that the rental car our insurance issued picked us up before she left. While our car was unfortunately totaled by the insurance company, LaRaya and the rest of the team were also incredibly diligent in retrieving and quickly mailing me any belongings that I wasnt able to get out of our car - including a couple that must have been really difficult to retrieve given where the damage to the car was. While I cant speak to the actual collision repair work since my car was deemed to be totaled, the people I dealt with were incredibly helpful, professional, and compassionate.

THE BEST AND MOST HELPFUL SERVICE I HAVE EVER RECEIVED AT AN AUTO DEALERSHIP!!

Everyone was helpful, friendly and everything was completed in timely manner.

The staff was great they treated me like I was a king they got me in the car I wanted with no problems the next time Im in the market for a car I will definitely give them a call 5 star service.

Very professional and cordial. I highly recommend Brown Bros. to anyone car shopping.

I would never use them again, my car (Cadillac) broke down and I had it towed to Brown Brothers and the kept my car for 3 and a half months to install a engine, and then when I got home the car stopped again and my dealership had to install another engine in my car... Thanks Brown Brothers for nothing!!!!!!!!

This was my first time purchasing a vehicle from Brown Bros. Everyone I spoke with at the dealership was very professional and kind, especially Mr. Gardner. I would gladly recommend this dealership to anyone who is interested in purchasing a vehicle.

They are always friendly and trustworthy.

NOT HAPPY!!!!Purchased a 2015 Cadillac Escalade ESV Premium from Browns Brothers Cadillac. When test driving the vehicle I was concerned about the rear shocks and how it rode.I asked them to check it out before purchasing it and they assured me the shocks were fine!A month later Im replacing the rear shocks at $1,600.00.After spending a lot of money on an escalade, I have to replace the shocks!I will NOT recommend this dealership to anyone!1-5-18 Just what I thought this Dealership would say!!! WONT BUY ANYTHING FROM THEM AGAIN!!!There is a reason why Brown Brothers didnt sell this as a certified vehicle, and as a previous Cadillac Escalade owner, I sensed there was something wrong with this vehicle as it did not handle/ride like a luxury vehicle during test driving. I brought it to the dealerships attention PRIOR to purchasing it, and YOUR certified mechanic assured me that there was nothing wrong with this vehicle. Knowing you would tell me the same thing as previously, I took it to another Cadillac Dealer and was told the shocks were shot, just as I has suspected. Yes I purchased the vehicle as is, BUT this issue was brought to your attention PRIOR to the purchase, yet I purchased the vehicle in good faith based on what you told me. I feel I was deceived!!!!

I have bought 3 cars from Matt Gardner and he and the staff have always treated me superbly.

We drove from Dublin, Ohio to test drive a 2016 Cadillac Escalade in early January. What made us drive the 3.5 hours was the level of professionalism and respect we received from Tony over the phone. We were able to negotiate a price on the car we were interested in and an offer on our trade in. The level of customer service did not end on the phone. When we arrived at the dealership, we were greeted warmly by all employees. Tony went above and beyond on his part during the negotiating process. We test drove the truck with Gene and he helped teach us about all of the Cadillac features and helped us set up a few things. After our test drive, we went with Bruce to complete paperwork.He was extremely nice and got things moving along quickly. Everything from start to finish went extremely smoothly. They even went as far as to pull the truck into the garage with our van behind it so we could move over personal belongings and did not need to do it outside in the cold. We thought after we drove off the lot, our interactions with Brown Bros would be over. On Monday, we received an email from Gene, just checking on how we were doing with the Escalade and that we had a safe drive home. He was willing to answer any technical questions we had about the features. They also went ahead and called our insurance company to let them know we had purchased a new vehicle and provided the information to them! Our agent called us to verify. We didnt have to do anything. Our title arrived only six days after were purchased the Escalade. I would not hesitate to drive the distance to the dealership to purchase another Cadillac from them. I wish I was not so far from this dealership so I would be able to have my Escalade serviced by them. My local Cadillac dealership has a very high standard to live up to. Thank you for making my Escalade purchase, the BEST car buying experience we have had to date!

We were lucky enough to find a newly posted used Honda at Brown Bros Cadillac in Louisville while shopping on-line: full details of the car was available. I called on my day off; met with Mr. Matt Gardner who allowed us all the time we needed with and without him to make our decision. After a frief negoitation offer with Mr. Brown we made a great deal. They have a wonderful century old building that we enjoyed while paperwork was being processed. All the staff was very courteous, knowledgable, and made us feel completely comfortable in what is usually an anxious time buying a used car. If you are looking do your shopping on-line and make sure to check Brown Bros to see what they have to offer - you will not be sorry. I love my new to me Honda. Thanks Brown Bros

Great experience. As a first car buying experience, Matt was very helpful and knowledgeable.

Matt was a great person to work with on the purchase of our 2013 escalade esv. He was very understanding of what we wanted and made the deal happen. The whole team was very professional. We will be back to work with the Brown Brothers team in the future. If your in the need of a new or used cadi go talk to Matt and the Brown Brothers team!!!I highly recommend them.