Simply the best .The latest, greatest, and all our old favorites . Violet Grey is the go to place for beauty in the city of angels . I love shopping on line, tutorials are informative. Packaging is simple and elegant just as life should be. They give you no reason to ever shop for your beauty needs any place else. Gracious service is what to expect from this company .

They have great products that are difficult to find elsewhere. But, their shipping is inconsistent. They shipped out my last order fairly quickly. But, the recent order is taking some time. And right now, it’s impossible to speak to an agent on the phone, which is inconvenient.

They carry nice brands & the store is beautiful and in a charming spot on trendy Melrose Place but when I tried to purchase some items an employee with a definite snooty attitude told me they were busy helping other customers. Thanks, ladies... I will not waste your time, then. I will just stick with Nordstrom nextime where they know me & are always happy to help me.

This place was not what I had pictured in my head. It had a little bit of everything but a lot of wings. Not my cup of tea but the people that work there are lovely and very helpful. And I did find what I needed but only 1 of two parts.

The Violet Grey boutique on Melrose is an absolute treasure. As you can see from the photos its not only gorgeous inside, but visiting is such a delight and a true experience. The atmosphere is like that of a salon in a Parisien apartment. But along with the atmosphere, its the wonderful concierge staff who make the experience, and the boutique, a treasure. They are so kind and lovely, and they want to make your experience unique and special: personal to you-this is the place to come for the best of the best in beauty. The products are curated to be a true collection of the Industrys Beauty Edit-the best from those who know the best. You can read more about the Editorial process by going to the website and reading the Violet Files-and you can absolutely shop online and start to create your cosmetic wardrobe: products that you know are tried and beloved, curated by a strict process so you can skip the step of filtering through the thousands of products out there and find those that belong on your vanity. But coming into the store allows you to enjoy an even more special and personal experience. They can help you curate a cosmetic wardrobe with skincare and makeup tailored to fit you perfectly! They love to share the knowledge they have with clients while getting to know you and your needs. Its such a joy. It is such a lovely and uplifting atmosphere-you can relax and look at products and shades to your hearts delight. I had the pleasure of recently attending an event there and it was truly incredible. If you go to the site, you can look at upcoming events! There is also a beautiful garden terrace. Dont miss out! You can also email to book an extended one on one with a makeup artist/skincare expert by contacting concierge in advance!

I placed an order for several items on the website over a week ago. I have yet to receive a shipping confirmation -- when I emailed a couple days ago to inquire, they responded to me addressing a different person and a different order. Is clear communication and a clear expectation of delivery too much to ask?

Heaven for the beauty-obsessed connoisseur. This store will delight your senses to a whole new level with their fine selection of skin, body, hair and nail products. Not a store for those on a budget but worth a visit for those who want to treat themselves and experience the best for your face and body. Thank you for a wonderful visit!

Best brush store ever with the most amazing customer service. Yasmin is my favorite! She always goes out of her way to help me and finds me exactly what Im looking for. Its the most amazing quality eye shadows and their so inexpensive! The brushes work great and they never shed!

Kudos to the owner for having very well mannered staff. Kudos to the staff for being an epitome of customer service!

Amazing products that always ship immediately. I love the online content, too (interviews, how-tos, product insights, etc). I hope to get to the store soon!

Customer service is extremely poor. The only way to communicate is by email, which took 24 hours for an incorrect and inadequate response to questions/ issues. Then I had to wait another 24 hours for another incorrect response. Then, no response. Given the expensive products sold by Violet Grey and its beautiful website, I assumed that it would have high quality customer service. It fell extremely short of expectations.

I told the Violet Grey online customer service rep that I wasnt going to leave a review but I changed my mind. I got an apology from the online customer service rep but she wasnt able to do anything to help the situation (she told me the store was separate from online and there wasnt anything she could do to help me). She also didnt make an effort to keep me as a client (offer product or a discount for future). I know they give out product goody packages to celebs and other people important enough to the brand (something that doesnt make me want to spend money on stuff if you think other people are more important and deserve it for free).This review is of my experience with the Violet Grey boutique on Melrose Place. The 2 stars is for Ashley who is lovely. Allison, Nile and everyone else working in the boutique are not. Ive been a fairly regular client in the store and online since the beginning. I really like the idea of Violet Grey and am less enthused with the execution. The store has the worst vibe, really snotty, and last year Nile was intentionally mean and rude to me. I decided to just not deal with her when shopping and continued to stop in from time to time and purchase items. At the end of July I purchased a new eye cream which I had an allergic reaction to. I brought the product back to the store a few days ago and Allison agreed to take it back and literally said do you want this back on your card? and I told her store credit was fine, thinking I would just find an item online that I would like to have instead. Well, the product I had in mind wasnt available through the site so I called Allison at the boutique two hours after I left and asked her for the refund to go back on my credit card ( an option she gave me). Heres where it gets really horrible, not only did Allison flat out deny ever asking me if I would like the refund to my card, she also responded to me in an overly rude and short way via email. Multiple times she denied words I heard clearly coming out of her mouth. A simple Im sorry I misspoke would have really appreciated instead of her lying and trying to gaslit me. I know when I was in the store she was in the middle of meeting with a potential new product line so maybe she was distracted and just trying to rush things along but I clearly heard her offer me the option of refunding my credit card.After multiple traumatizing emails of her lying and denying I decided to just move on and use the store credit and never do business with the company again. I went to the store today to use the credit and the girls in the back ignored me and made me wait until Ashley could help me. She was great but the atmosphere felt really toxic and mean spirited. I had asked not to interact with Allison or Nile but there was another dark haired woman who came out from the back who could have helped me and didnt. I think a little professionalism from the other employees would have been appropriate. In my experience most of the women working there arent happy to be there and take it out on their customers. I hope that corporate makes some changes to their retail environment.

Amazing products that always ship immediately!

Every one the environment was very kool and kind sincerely Jesse s Pheonix

Terrible! Just terrible. Spoke to their alleged owner Cassandra - this lady needs to learn how to speak to people. Sounds like a white trash...

The manager allowed me to use her bathroom.

They know more about make-up than any store Ive been to.

As mentioned several times here - TERRIBLE CUSTOMER SERVICE. Rude and condescending . Theres no need for that. I thought maybe it was just me. Decided to look at reviews and its not just me.

Awful customer service!!!

WORST CUSTOMER SERVICE!!!!!!!!!!!!!!!!!