I arrived and quickly found they were out of the product I was searching for. I asked a cashier for help. She took the time to show me ten different brands. We went box by box looking for a certain ingredient to fight acne. She was so helpful. I’m really grateful. I believe her name was Maggie.

When you arrive on time for your scheduled hair cut and the stylist shows up only to let you know that shes running a half hour late (even though she wasnt cutting anyone elses hair), you get a single star review. Unless its an emergency, which it wasnt, perhaps a text or phone call is in order. Most of us are busy and make appointments for a reason. People, this is how you lose customers - permanently. There are simply too many choices out there to return to a place thats this unprofessional. Find another salon.

I get at, people could be tired or exhausted dealing with sometimes difficult customers day-in and day-out, but I had to wait at the Aisle 7 for 30 min with the Customer needs help broadcasted several times at no avail. At some point I have requested a supervisor to intervene, who turned out to be so rude that I kinda felt guilty and apologetic for inconveniencing him.Hmmm - should I go there again?

Usually I love shopping at this location but today, my pickup experience was unsatisfactory. I waited over 20 minutes for someone to help me. They couldn’t find my order and it was misfiled.

I tried signing up fir the Ulta beauty card, I really wanted that 20% off, but it didn’t work. Cashiers like “oh it didn’t work. It’ll send you an email on why it didn’t work in about 10 days.” She was obviously trying to rush me out of there. Before I could even say “well can we try again..?” She just gives me my total. I didn’t feel welcomed so I didn’t ask again. I just wanted to leave. Guess I won’t be needing the card anyway. Mean girls like this are the reason why I left cosmetology school. I checked out at around 2:05-2:15 at the first register. I still haven’t gotten an email for my receipt.. I still really need it...

The only person that greeted me was the security guard once I stepped in. They were 3 sale associates on the floor and not one came to ask if I was doing ok ok. To top it off, while checking out I asked If they had the Valentino women’s perfume on the floor because on their app it said that they had it in stock. Bethsaida The sales associate that was checking me out didnt even bother to lift her head and look at my phone, showing her the picture of the item I wanted, she just automatically said no. I brushed it off decided to keep paying I had a coupon but it seemed like she was bothered that she wanted to rush through the transaction and just have me leave.

My experience at Ulta was fabulous. A friendly representative recommended products specific to my needs. I was able to find products that are usually sold out at other stores. I was really happy with my purchase. I bought things for my daughter and best friend also. 💕

So many beauty products! I‘m in heaven. They have Sugarbear vitamins minis, great for traveling.

One of the best places you ever want to go get your hair done and please pass before she died because she did such a magnificent job and she cares about her client shes clean she smiles and she is full of joy and when I leave there Im full of joy to and I live good and I love my hairstyle the best hair washer in the world

Very kind staff; knowledgeable and patient with struggling bachelors.

My experience in this store it was horrible because this girl bethsaida she was super rude. I pay for my things and she didnt even asked me if I wanted a bag when She knew I wasnt gonna be carrying that in my hands. She needs to learn more how to be more gentle or more experience with customers service.

Store is okay. Do not get the feeling people who work in this location love their jobs...but they had what I needed.

I got my girl some lips gloss from here

They followed me around the store, and one employee, did not get her name stood at the aisle i was at and just stared at me as i picked out my tarte concealer. Felt very uncomfortable because they treated me like i was gonna steal. Purchased the concealer anyways rather than going to another store. Ulta at long beach was alot friendlier and less racisit. AVOID THIS LOCATION, unless u want to be treated like a criminal the moment u walk in the store. I understand its their job and i am use to getting followed around as i am black, but this was too far and made me very uncomfortable.

I want to thank Arty for doing my hair! Its absolutely gorgeous! I highly recommend the lovely Arty!!! HANDS DOWN!!!

Rude. The only decent person in the store willing to show respect was the security guard. I was checking out, we’re wearing masks so it’s a little hard to hear, so I’m like “I’m sorry what?” And the cashier literally starts screaming in my face.

I have never experienced such an awful customer service experience in my life as I did at the Midtown Ulta. The cashier Bethsaida was the worst she was so disrespectful and gave me unneededattitude.

This review is overdue!!!! I messed up my blonde hair with a purple shampoo earlier this month and I had Arty completely revamp my hair !!! Thank you babe!!! much appreciated!

Not sure if its a y or j. Yannis or Janis was very polite, helpful, and quick. Others not so much. I almost didnt feel like going back again until she helped. The rating would have been 1 star customer service, but she earned 4 stars for them.

Went to pick up an order Sunday August 29,2021 around 3:10 pa and the lady in charge of online pic up really rude she’s like your item is not ready for pick up I told yes it is here is the email I received then she check she’s like oh yeah is ready really rude not polite at all she is bad un customer service never had this issue and I always shop next time I will just have it delivered.

I love this ulta never going to change it great costumer Service and salon is amazing I have my hair styles Rebecca is amazing lessons to what you want and when you say not to cut to much she does great work

Good selection good help

Very friendly sales associates

I CANT GET OVER MY PLATINUM BLONDE HAIR!!!! thank you Arty💖💖💖

Went to buy some clipper oil to use on a squeaky elliptical machine. Lady at counter was cute and courteous. She asked me if my Mexican American girl was looking for hair while she was in the isle checking out hair oil or something. I just laughed and said not needed.

The customer service at the counter is the worst here.. they just ask you cash or card no helps.. never come here so rude..

Store was clean, well stocked and there was sanitizer at various locations of the store so that customers can touch/smell products

WORST ulta you can go to if u want any type of customer service. Rather than provide great customer service theyd rather stare at you and continue talking to other employees. They stare in case any one is shop lifting but won’t bother to help any customers. Poor poor poor customer service. Very poor management.

Went for the first time today to do an online pickup, and unfortunately I didnt have my I.D. with me. They didnt let me use my card as an alternative method and the cashier that was checking me out was just straight up unhelpful (the girl with her ears stretched). She scanned my order (which makes the payment) and didnt even wait for me to check for my ID. By doing so she later told me that I would have to wait 5 days to get reimbursed. When I asked her if I could just purchase the same items in store, she told me that I would have to go get them myself. First and last time doing an online order and going to this location. The girl was extremely unhelpful and with a bad attitude.

The staff is super friendly and helpful. I was looking for concealer for my under eye but I dont want to look like Im wearing anything because Im a guy. Anyway, the girls there tried several products and color combinations to match my skin color. They did a fantastic job finding a concealer that looked completely transparent and natural...and only in one product. How awesome is that?!Im writing this review because its long deserved. Ive purchased other products: clays, hair brushes, and hair sprays. So, in addition to the aforementioned, this last visit was super meaningful to me because Im getting older and kind of embarrassed of being a guy looking for concealer in a beauty shop. I would never have thought Id ever buy makeup, but the ladies there made me feel at ease and made my experience a pleasant and memorable one.Now I look like Im not tired and have a little more confidence. Thanks so much Ulta ladies. You are my heroines.I would recommend Ulta as a solution for beauty products.

Bad customer service cashiers have bad attitude Ulta the one and picó

Rebecca does amazing hair!!! She is very talented!! My service was great and she was so kind!! Thank you ❤️❤️

Horrible customer service. They dont know how to a give out free gifts. I would recommend staying away from this store

I love everything Ulta Beauty and this one is definitely awesome!Its huge! I can spend a whole day there trying on all the stuff =)Best part is the self stations where you can pick a look on an app and it tells you what products to use. You can sit there in front of your own vanity trying on fun stuff!It can get packed and the last time I was there the line was about 30 deep.If youve got nothing to do, then this Ulta Beauty a great place to spend your free time!

Up until today, this particular location was great..but today I was very disappointed. I come here and buy what I need and depending on how busy checkout is, I am there 5 minutes. Staff was always friendly and helpful but today, I was standing there for about a minute...mind you I was the only one in line, three feet away from the 3 employees standing near two registers. I waited a few seconds to be acknowledged and they kept giggling on with their conversation. Only one of the three employees had their back to me so okay, she didnt see me, no problem with her but the other two were clearly in my line of sight. After a minute I started waving the two 10.14oz bottles I had in the air, looking silly trying to get their attention. They were not busy working they were just standing there giggling and I finally had to ask Is anyone going to ring me up? They looked upset, no one apologized, no one said there was a problem with the register and two of them walked away while Angel, female, rang me up. My big issue is not having been acknowledged when I got to the front of the line or when I was waving the bottles up in the air. Terrible customer service today.

Great customer service. Everyone was very attentive to help you out.

I dont know who is in charge of hiring security here but treating customers with disrespect and chasing them around the store by some scary looking guards is the reason I wont be coming back here and I will tell my friends to stay away from here as well.P.S: It takes a thief to catch a thief and by that I mean the security has to be an ex convict and a gang member..Im willing to bet on that

Love the return policy and the rewards point of this company. Along that I can normally find everything I need. Sales associates arent the best here. Ive spent time walking around the store looking for something and sales people are just chatting away. Ive even been told that the product I wanted isnt my department and didnt bother to find someone that was. Im just happy that most of the time I actually need what I need and can just go in and grab it.

A wonderful sales associate named Robin helped me pick out some new foundation and took the time to listen to my skin concerns and answer any questions I had. She also helped my friend with some hair care questions and was without a doubt the most helpful Ulta employee I’ve ever come across.. hands down!

Awesome experience, lots of products to choose from.

They have everything there, the service is always good. Sometimes there are not enough of employees so you need to wait a bit if you need help. Everything is organized and they are good with returns. A lot of options for gifts too. They have men stuff too. A big parking lot so it’s good!

I love ULTA stores in general. This location is no exception. The staff is very helpful and friendly. Will definitely come back for future makeup needs.

Angela is the best! She saved my skin, I’ve gone 2 times now for facials and both times I have left with visibly better skin. She takes her time and customizes the facial for you, she also gives amazing product recommendations! She has made my skin flawless, I’ve gotten so manny compliments, as long as you follow her instructions at home your skin will improve greatly! She offers many different facials and services. I highly recommend her, she is by far the best person I have ever gone to. I defiantly will continue to use her in the future.

Very friendly, fast service!

Staff wont even acknowledge you. Every time I have to come to this location (being that is close to home) I have to drag myself in there due to me having to chase someone if I need any help. they really do need better customer service.

Very clean and well stocked. The security from last night was really friendly and very helpful. The only thing that I didnt really like was the cashiers I dont care attitude and her Hot Cheeto fingers...

I came into Ulta to book a hair appointment but I ran into Angela & she convinced me to get a facial with her and I do not regret it. My face already feels smooth as it can be. I can’t wait to come in for my follow up. I got the Microdermabrasion and resurfacing peel and my face feels amazing. Love it. Definitely coming back to her.

Terrible Customer service. No one answered the curbside pick up calls unless you call literally 20+ times. They don’t send you texts to let you know that your order is ready you have to go on the app or sign in to check if your order is ready.

I love makeup! I don’t like how the security follows me around as if I’m going to steal something. I’m a 40-year-old mother of three and definitely not interested in ever stealing. Also, for the last three years EVERYTIME I would come to get my free birthday gift it was never available. I would shop here if I felt that they didn’t mistreat black people, so until then I will only give 3 stars.

This is the worst Ulta I have ever been too. First off, every time I go into this store every product, no matter what brand, is broken or used which is DISGUSTING! It wasnt even the test makeup. Ive complained multiple times and no matter what day I go in, its always the same. So that leads me to my third complaint. I had enough of that store and asked them to order online a foundation in the correct shade. First, they told me it was going to be 3 business days. Then it took a week to get here, and right when I received it, it was the wrong shade. Ive been coming to this store every 2 weeks and nothing is changed no matter whom I speak with. This store is DISGUSTING!

Shopping experience was great! Very helpful and friendly staff. Their service was immediate, they were able to steer me toward the right products and, considering it was Christmas Eve, they were well stocked and had exactly what I needed including an eyeshadow palette that was on sale! Love this store.

I came with my cousin to buy some makeup today and the security kept an eye out on us and it was super annoying. We went a couple stores down to chipotle to eat after we were done makeup shopping. We ended up going back after we were done eating because my cousin decided she didn’t want something she bought so we went to go return it and the security saw us and had the audacity to really say your still here honestly killed my experience here not even that like it was so rude!

I just moved DTLA and if this werent the closest Ulta I would drive elsewhere. NO ONE greeted me here. I walked in and everyone seemed busy but there was clearly a floor rep at the front display to occupied to just say welcome. Additionally the store was messy and disheveled, I roamed back in forth looking for two items only to leave with one because I was irraitated. Please let this get to the manager, I would come back only for the options available but it will be awhile before that happens.

Angela is the best!!!! She is awesome. I always come do my facials here and love the service. Angela has done ultra calming and micro-radiance treatments and they are the best. My skin is glowing and get compliments all the time. She is truly the best in the business. 😍😍😍😍😍😍😍😍😍😍

I went in for a color match. Angela couldnt have been more helpful. She took time out to help and teach this poor child how to blend my makeup correctly. Will definitely go back. Thank you!

The employees were attentive, and very helpful.

Good size and assortment of things. People are friendly. Someone kept following me around. I don’t know if they thought I was gonna steal or what. I had my infant and a stroller and I’m a lazy runner. Plus they have shelves in the between aisles so it’s super easy to knock stuff over. Kind of a hazard and feel somewhat claustrophobic.

I never write reviews but I had to because Angela is truly the best! Ive had two facials by her so far and my skin has improved in just one month, compared to the months prior where my skin was getting worse. I am so amazed that I am already seeing results and I cant wait to see how my skin turns out as Angela continues to work with me. If anyone is having trouble with their skin and feel like they have tried everything, please go to Angela! She will have your skin glowing.

They have really improved a lot at this location so I am giving them 5 stars. A year ago, I couldnt say that. Excellent 👌 customer service, short wait in line and very courteous employees in store tonight.

Customer service wasn’t great at all.They rushed they everything. Had an issue wirh every single client. 🤷🏻‍♂️ I wouldn’t come back.

This is the dirtiest location I’ve ever been to unfortunately. Most of the prestige makeup displays are messy and the makeup testers are either dirty, destroyed or missing. This is a last resort location when you don’t feel like going far to pick up one or two things.

Good.good.

We got there as they were closing because we could not find its actually location, I didnt even know there was a top floor where there were shops. The associates did not rush us and gave us good suggestions, they all were very professional and seemed extremely knowledgable. Store was organized and well kept.

The services provided at Ulta are superb!!! Came here to improve my skin and Angela at Dermalogica skin bar is amazing and gives you valuable advice unto what to do for your skincare needs. Being that I have acne, I have seen an improvement in my face after my 1st visit with her for my facial! She absolutely is the best and has helped me gain confidence!

I had just came from shopping at the Ross across the shopping center and wanted to stop by Ulta to purchase a new foundation. When I arrived I was looking around the store and I noticed an employee following me around, every time I would browse a different aisle he would appear out of nowhere, I felt watched and decided to leave the store.

Its really nice

I love coming here ❤️. I love Angela she has been taking care of my face. Shes a sweet ❤️. Ill really recommend her if you trying to enjoy you facial, and have a nice skincare.

No one ever answers the phone. Things on the website say that this particular store has it in stock and went two different times and they didn’t have it! Update your inventory, what a waste of time. PLUS I even ordered it online for pick up (website still said they were in stock by the way) and the canceled my order.answer your phones and update inventory management seriously.

No help, no order, no products. I only had a cashier help me out. She was super nice. If you can avoid this Ulta, do so!

Well what can I say the general manager Tyler has some real issues. It’s really Unfortunate that’s he’s the dm there! This location really needs to clean house and hire knowledgeable Friendly customer service employees. I’ve been coming to this location for years and nothing has change same Disrespectful attitude from employees and general manager but I guess they employees are just flowing the poor example that’s the gm Tyler gives the customer so naturally they would think mistreatment is ok and Appropriate. I really do hope Corporate takes this serious and fix the problem because they feel as if we’re doing them a favor for shopping there. But I would start with replacing the gm so that’s they know that rudeness and following because around would not be permitted.

Great service! Ive only came 3 times with Angela the skin therapist and my skin is already very smooth and clear. Definitely recommend it!

Wonderful ladies working there when I visited here for the first time!

Bailey and Jo provided excellent customer service but the rest of the employees were of no help. At one point the security guard was giving the store manager a neck message at tbe front counter. It took me 7 minutes to be greeted.

Great selection and friendly staff. There is always a line outside when it opens on weekends. There is plenty of parking G and their salon does a great job on hair cuts and color.

Very well staffed location. Incredibly clean and well organized shelves. I am consistently able to find what I am looking for without much difficulty.

I’ve been getting facials by Angela and she is amazing! I’ve definitely seen an improvement in my skin and she is very helpful with tips on skin care. Always looking forward to the days when I’m getting a facial :)

I love this Ulta!! I go mainly for the salon services. My two favorite people are Garland and Rebecca, they know hair!

Salon was very clean. Stylist were very friendly and offered water of coffee and made me feel at home. I will definitely be back.

The store is nice itself but the customer service is very bad. I had a question about something and a Girl name Giselle when I asked her if she worked here she rolled her eyes and didn’t even turn around to face me and said yes in a very rude way. When she finally turned around in a very nasty rude way she said “yes why”. I was so shocked on how nasty she was that I told her never mind and walked away. I had to go fine someone else to help me. When I was leaving she made a comment to her coworker and the manger himself about how “gosh people woke up in the wrong side of the bed” I think she is very unprofessional in the way she is addressing customers. When I spoke to the manger he seem very indifferent about it as well but said he “would speak to her”.

Fun place to shop but they never have makeup remover in the premium makeup area, which is whack! And annoying. Good for cheap makeup but Sephora is better for premium makeup if u want remover, duh! Good fun neighborhood place to shop but could improve service in premium area.

Love going here to get my brows done by Samantha!

Very helpful staff. Didnt have what I was looking for. looking for physicians formula

Employer was falling me threw the aisles like if i was gonna do something bad. I felt uncontrollable and i just left i would not go back again

Ive been coming to Angela for quite a while because she is amazing! She is very profesional and has alot of knowledge. My skin has improved in so many ways.

Wanted to add 2 stars just because several employees did ask me a few times if I needed any help.. And a nice lady helped me out with chosing a moisturizer that was best for my skin and had great customer service.But Im not adding any more because the security had her eyes on me for some reason. We even made eye contact a few times and didnt even say hi...that was awkward to me.Why would the store security even go stand close to where Im at to observe me, while Im trying to make up my mind on a cologne, as if I appeared to look like if i was stealing? That was very weird for me and uncomfortable.Is there a time limit for shopping??..Well I still took my time anyway..

Great play to shop for kids hair products and u can entertain your kids with toys to buy for then for reasonable price.

I went inside looking for something on sale and they didnt have it, gave them a coupon I had for a free product and the cashier said oh sorry we dont have it in stock, maybe tomorrow we will? The people who work here are not nice and helpful either. Very disappointed and Ive been here more than once hoping the next experience will be better, no such luck

Very pleasant and helpful staff. The physical store is old and worn out.

Angela is a great esthethician! Shes amazing at what she does. By far seen so much improvement on my skin. And shes supper sweet!!

Friendly service and good customer service and everyone is happy to help you. I am very satisfied with my purchase.

Very helpful employees. Very nice and helpful security person as well. Clean store.

The staff are extremely friendly and helpful. Its a well kept store, and encouraging in all the best ways.

Angela is amazing at what she does and would definitely recommend her for facials. She has a great personality as well.

Even though the space is small compared to other Ultas, they have good stock and everyone who works there is so nice and helpful.

I know that my hair color is always Beautiful when I go there as well as the cut/trim/etc... ULTA BEAUTY Please dont leave my area from Pico/Venice Mid-Town area. I need you so very much!!! Thanks for everything!!!!

Always a pleasure.. Quick and easy - everything in one place.

Staff are friendly & helpful overall

Not all Ultas are nice some locations are clean and have stock up to date and employees are nice but some locations are not so nice . They have semi annual sales on prestige products which I partake in and their points system is pretty good .

Just left and felt like I was being followed!! I was trying to color match myself in the Lancôme section and had an employee come over and start applying her lipliner in front of the mirror I was using...AND NEVER SAID EXCUSE ME...and she was definitely following me and She tried to play it off, by continually asking me for help...please get over yourself whoever that was, if I needed help I would have said yes the 13th time you asked

Horrible service, there wasn’t a lot of people. Employees were more busy talking about products for themselves instead of helping customers on the floor. Had inquired about a product and was briefly pointed in the direction. Even the cashier was unhelpful and unfriendly. Definitely recommend the West Hollywood location instead at least they are friendly.