My wife and I l enjoy shopping at Kays on the mall. Kris and her staff are always very nice and helpful.

Great jewelry store. I have been shopping here for years. Staff is always helpful and friendly. I will continue shopping here.

Kris in the Little Rock store was awesome! Best customer service I have seen maybe ever!!

Please. I beg everyone to never use Kays! I went into the store and thought I was being helped. They had similar necklaces to what I had looked at on their website online, but not the exact one. So, we ordered the one online via their ipad and system. It said UPS NEXT DAY AIR. I was not informed that it had a 5 business day processing time PRIOR to the next day air! False advertising in literal black and white. It does send you a confirmation email that in small print tells you that. But still in bold says next day.Needless to say, I couldnt track the item 5 days later, called in and spoke to a VERY rude customer service representative and found you cannot change the shipping address, you cannot cancel the order (even though it had not been shipped or billed)! Only 60 minutes after the order is processed. She literally did nothing for me and I held for > 45 minutes. Why in the world?! So now, I have to find another gift elsewhere, while still paying for this, and then once I receive it, take it to that store and get my money back.I obviously would have bought a necklace in store or elsewhere if I would have known this was not going to arrive on time.The worst customer service in the world. Honestly. Longest hold times. Even when calling the store directly, I had to hold. And there was nothing they could do to make it right or change any part of it. And no supervisor was available to speak during this long process.Nothing. Never again. And I will tell everyone I know! And dont know!

Great selection and wonderful customer service! Made it a super easy and enjoyable experience. I will definitely be back soon

Trinity Bailey really knows how to listen to what your needs are in what your shopping for. Especially with the jewelry selection when she was very time conscious of my lunch break she had me in and out. I could never ask for better customer service and better products full of positive smiling faces! The other thing I love, is every time I buy jewelry for my wife, I can buy me a new big screen tv or tools!

Great customer service and beautiful jewelry at various price ranges. My oldest child purchased me a beautiful necklace with his first job and Kays cleans and inspects my necklace wonderfully.

Kristen is the best, she always takes the best care of my wife and myself! I highly recommend this location, it’s got the best customer service :)

Easy access, affordable options and exceptional customer services.

She broke up with me bc i didnt go to jared

Didn’t receive any help...