Mariah helped me a lot. She was very knowledgeable about the apple watches & helped me pick out my next phone.

Great Service! The girls were very helpful!

They treat you like your lower then then. Three lady in the store on elida Rd acted like I wasnt worth the time and did everything to get me out of her store

I wanted to upgrade my phone but unfortunately I wasnt able to due to my line being suspended to many times, but I was still charged for my phone pay off not knowing I wasnt going to be approved! I wouldve just continued to pay my phone off monthly along with my bill if I had known I wasnt going to be approved due to suspensions! I wasnt prepared to pay my phone off and leave empty handed! My phone is damaged and not functional. That was the whole purpose of me paying the phone off to get an upgrade, but Instead I left the same way I came and that was phoneless

I was assisted by a very charming handsome young man by the name of nickolas I believe his touch was just to soft I highly recommend these guys best tech experts around

We visited on a Tuesday at 6 PM. They werent busy and its nice to talk to a person face to face. The representative was courteous and was low pressure even though they work on commission. Good experience overall.

Had problems ordering a phone online I went to see Zak Sharp at my local AT&T store here in Lima and he got me all taken care of with very professional service superb young man

Very helpful and was great at explaining all rates and plans

Was having issues getting pre-paid on phone. Went to AT&T store was helped by a nice young man. Done in just a few minutesGit me back on auto pay.Thank you young man for all your help.

Very helpful! I am hard of hearing and they took the time to make sure that I understood everything. I ended up getting a new phone that I was comfortable with and felt I could use. Very nice workers in there. Professional, helpful and honest. I would definitely recommend going there. Best AT&T store there is!

Great plans and helpf

Excellent service

Love love LOVE this store and the workers! They spent the time to show me all the cool stuff with my new phone and got all of my stuff over from my old one and helped me set up my new watch which I just know I’m going to love! Go see them!

Nick was really kind. He broke down all the plans without pushing to hard on selling. Love my new phone. Thanks

Stop treating your customers like fools.Manager needs to be replaced as soon possible. Nobody cares about your attitude.Be careful with in store billing. Double check or triple check with their charges. Compare their billing with online ordering and know the difference.

Great service. The dude that helped was very friendly and helpful!

Came in to get my mother a phone and the representative was great! He was very patient showing her how to use the phone.

Very professional atmosphere the staff are very awesome! I met a guy named Tom, I think thats his name lol but he was great and I believe he is the manager. He has everything under control their. Awesome store great business they do everything to satisfy and please the customer!!

This is a great store to visit. It’s a bit of a drive for me but it’s totally worth it. They always help with everything I come in for and more! I love my new DirecTV they got me set up with!! It’s amazing 💙💙

The guy was very patient with me. I had a flip phone and my wife wanted me to get a smart phone. He took his time nd showed me everything about the new phone and how I works. Would highly recommend this store. They are very helpful polite and patient. I had a lot of questions and they answered all of them.

I would like to thank the manager and other staff for the exceptional customer service I received regarding my phone purchase and again when my phone decided to pass onto the phone graveyard. The guys who helped me were very friendly and worked with me through my frustration. I would highly recommend AT &T as a wireless carrier for the customer service alone!!

In town on a business trip. Needed to add few more lines to our corporate account. Apparently there was an issue with how the account was originally set up. The manager Tom went above and beyond to resolve the problem. He spent a good amount of time traversing the corporate support lines with both patience and tenacity. In the end the issue was resolved and we were happily on our way. I kept admiring Toms dedication to customer satisfaction, despite corporate imperfections. He saved the day both for us and for AT&T, as we were considering closing the account. I could not have done what he did if I had to call support myself. Thank you Tom!

Friendly, helpful and fast staff.

Wonderful store!! The team is super helpful and goes above and beyond to help customers. I’ll definitely be referring my family and friends!!

Had a bunch of problems from ordering my phone online (don’t order phones from online). Came in here and the manager was able to fix all of my issues. Great service!

Nick was very helpful and patient. I highly recommend this store over any other I’ve been to so far

I own my own business. It takes up a lot of my time. I dont have the time or desire to deal with my company phones. I switched from Verizon because they were NOT helpful and the bills were getting ridiculous!They got everything moved over for me, all our phones set up, got me discounts on my bill and even got me iPads that I had been wanting to start using for job sites. All of this for about $100 cheaper than what I was paying at the big V.Basically, if you own a business, you REALLY need to see these guys. They did an amazing job and I will tell everyone I do business with that they are really good!

Very nice and honest. I went in to get a new phone and found out I could save money because I was on an old plan. I would definitely recommend going to this store!

The staff was very helpful when it was time to upgrade my phone! It was quick, easy, and they transferred my information for me!

Great service! I definitely recommend this store to anyone looking for an at&t phone

I own a small baking and catering business. I was with another company and decided to check out some new options. When I went in, they were super helpful and nice. I ended up on,y saving about $20 a month, but I was able to get all new phones for myself and 3 employees, so it worked out because my bill at the other place would’ve gone up about $80 if I bought new phones through them, so I actually “saved” about $100 a month. They set up all the phones for us and made it so I can have everything autopaid so I don’t have to worry about sending in a payment. They even gave me one of those pop socket things with a cupcake on it haha

Got 2 new phones. The guy was super cool and helpful

There was only one associate there that was decent to us and that was after he knew he was going to be making a $700 sale. Overall they didnt knowledgeable or willing to give information on products. The man who seemed to be the manager was very pushy and seemed unwilling to go beyond what was easiest for him to help the customer. They didnt have the product in stock that I wanted and seem to be annoyed when I call to check the status of the item. I was very disappointed by the service and store.

Great service...friendly, helpful people!!!

They refuse to work with my disabled uncle, who needs his phone to communicate with people. My uncle has no voice box and must use text messaging to communicate with family and friends. The employee told us that they cannot do anything because they are not a corporate branch. When asked to talk to manager, we were told he was not available and the employee then hung up on us.

I went in to get a new phone for me and my hubby. They kept tryna sell me mops, brooms, brushes. Eventually they stopped when I told them “I don’t want no scrubs.” They were cool.

Highly recommend! Very down to earth guys.

Employee was very knowledgeable and helpful. Was able to switch our family over from Verizon with no problems

They fixed our cells with no problems

Great service! Manager went above and beyond to fix an issue I was having with my account.

Very nice selection and plenty of options!After getting my new bill from Spectrum and seeing that it went up $50 a month, we decided to look into other options. We had heard good things from our neighbor about getting cell phones, directv and bundling their internet all through AT&T.We ended up switching our cell phones from Verizon and switching our TV, home phone and internet all over to AT&T. Saved about $100 a month.Long story short, spectrum sucks and AT&T has more options and better pricing.

Staff was super friendly and professional. will definitely be back in the future

Was there last week to get help with both phones.The manager was close to rude and disrepectful in answersHe even said anyone would know how to do this.Felt like since this wasnt going to be a sale not worth his time.My husbands phone died and thinking about going out of town for better service..

Very happy with the deal I got and they were super helpful.

The whole AT&T Lima store is exceptional in all they do! Very helpful, and friendly! I will ALWAYS come back to them!

Just got my new phone and I love it. Thanks

Recently switched from Sprint. I was hesitant because I was afraid of losing my contacts/pictures but they made sure to transfer everything for me! Even put my screen protector on! Thanks so much!

Very happy with the new phone and they were quite helpful.

Was just in there after moving to the area. The people in this store are amazing! I had t mobile before and when I moved, I didnt have any service. I decided to switch to AT&T since thats what a lot of people at my new job have and they said it was great up here. I also switched to directv while I was there because it was WAY cheaper than what I was paying at Dish. Plus it made it so I now have unlimited data for my phone and iPad!I call that a win! Check these guys out! They did a great job and Ill be telling everyone to stop in and see them!

Everyone was very knowledgeable! Great store

Great service with a friendly staff!

I visited this location the other day with an issue and the guys there (Steven and Tyler) were very helpful and were able to help me resolve the issue quickly and efficiently! Will continue going here!

They didnt want to help me I went there twice never again

I was a customer of Spectrum. They are getting ridiculous with their pricing and are charging people for boxes and internet. My bill went from an already high price of $165/mth up to $190/mth. So, i decided to check into other options. I went to the AT&T store and looked into their services. I was able to get DirecTV, cell phones, home internet and a home phone (we have small children and like the peace of mind to have one. They said we would save $20 if we didnt have one). EVERYTHING all together was $340 after taxes and fees. My previous bills were: Verizon-$225/mth & Spectrum-$190/mth (if i would have kept them) which was a total of $415/mth.I was able to save $75/mth, get new iphones, get more channels and a cheaper price for everything.TL:DR- Move to AT&T. They have better pricing and they are so nice! They dont even have to have armed security and police there like Spectrum with all their pissed off customers!

I went into the store because I got a thing in the mail from Directv that I might save money with att since they own directv. I went in and asked some questions and found out I would save about $70 a month. They were very friendly and answered all o my questions. I was not intending to buy anything that day and I told them that. They were not pushy at all. They made sure I understood all of the promos and deals and they even gave me a price breakdown on what they quoted me. I went online and compared what they gave me versus what the att site said and it was dead on except for tax which they site had my house as a different tax rate than what it should’ve been but that’s not the stores fault.I went back in and signed up this past weekend and so far I’m really enjoying the service which is better than I had before and the phone is amazing. I would certainly tell people to go there and talk to them even if you don’t have the tv service.

The team is always so helpful at this location!

Helpful staff

Just got my new phone and love it!

They know what theyre talking about. Always honest and tell me about deals when I go in. Just switched from TWC and got Directv from them and now I have unlimited internet for my phones! Seriously couldnt be happier with these guys!

Not happy with them bought a brand new phone while I was there bought a couple expensive accessories and asked them to put the screen protector o like they have done multiple times and they put m screen protector On my brand new phone up way to high and theres dirt underneath it. They wont put another screen protector On it unless I buy another expensive one. Never going back again ill take my business elsewhere

Friendly staff. Highly recommend

Rep was very helpful and nice!

Great place to do business.

Finally found a helpful at&t store

Tom takes care of me every time I go in there. They have a great staff at that store!

The service was great, zac and decker knew what they were doing and got the best plan for my family and I.

Fast and friendly service!

I give this place 2 thumbs up it was a very profesonal atmosphere. I would come back every day if i had a reason to.

Very helpful staff. No wait!!

Very friendly people who can help with your needs

Love my new phone!

Great staff love this store!

Manager was very helpful and professional

Nice store and great team!

Quick, easy and the rep was very knowledgeable

Steven and Tom helped me out. They were really patient with me and showed me some new stuff on my new phone and what it can do.

I need them

Very helpful and friendly staff

Very friendly and helpful staff

Very helpfull

Staff was good at this location, but AT&T is horrible!

Extremely professional and polite!

Good Service

Bad service canceling my contract looking for a new service provider

Just switched from Verizon and could not be more thrilled with the service at this at&t store!

Lima store is always helpful and is great!

Quick and painless service

Transaction was smooth and easy

Everything was great.

Outstanding job.

At&t good

Store is super nice

Excellent service!

Appalled by the service and attitude of the employees in this store went in 3 times and each time was given a rude response or incorrect information

Great service!

Great service!

Tom was great!

Dude was cool!

Great service!

Great case selection