I went into the dealership wanting to trade my van in for a SUV. Matt was the nicest, friendliest and most compassionate person I have ever had the pleasure of buying a car from. The dealership was clean and offered amble seating in the service area. I look forward to coming back for my oil changes and eventually another car. Matt I hope make many more people as happy as you made me! Thanks.

Excellent service! Thanks Miguel ! He was very helpful and not pushy!They were able to work with my budget and help me get a far better vehicle I originally thought I could afford! Thanks AJ!They are very efficient at processing the paperwork and getting you out on the road in your brand new car! Thanks Eddie!!

Alan was very professional throughout my service experience. My service lasted several hours and he was very attentive to my comfort, making sure he checked on me several times and offering any assistance I needed. I am a disabled veteran and require a walker to ambulate, so this was greatly appreciated.The service was performed on time and efficiently.I have nothing but great things to say about this service department.

We dealt with Jeff Johnson when we purchased our 2020 Outback and we just finished with Caleb Johnson. He went through everything in great detail. We took it for a test drive and were very impressed with everything the vehicle could do. Caleb is awesome, respectful and very knowledgeable. Brent in Finance was very helpful. He listened to our long-term plan and suggested the maintenance plan that was good for us. We came for a repair and wound up upgrading from our 2020 Outback premiere to the 2022 Outback Limited. We’re very happy with the staff, their attitude and cleanliness of Bill Bryan Subaru. We’re so very satisfied with everything about Bill Bryan Subaru and will be dealing with them for everything. Thank you for everything! Dave and Marcia Paterson

First of all, I would like to comment on how all employees that I had contact with were wearing face coverings. It shows that they are concerned for fellow employees as well as customers. It was very much appreciated.I had an excellent experience having two cars worked on at Bill Bryan Kia. Heather was very knowledgeable and accommodating throughout my visits to the body shop. Chris, the technician, did an excellent job on my car. I am very pleased with Bill Bryan Subaru Kia. Thank You

Dave Williams (Leesburg, FL) was the best sales rep I have ever dealt with. He was super knowledgeable, patient, and honest. He also went above and beyond to get this car for me. I love my Sportage!

Our AC blew out after we got it serviced at a KIA in Delray on 9/22/2021. We were on a trip to Tennessee on October 4th and this Leesburg FL KIA location wouldn’t even look at the problem, blaming Covid, really?!?. 2020 Optima, thanks for the steaming hot drive to Tennessee and then back to S. Florida on the 10th, reporting you guys to corporate KIA tomorrow

Love the efficiency and friendly staff in the service department. Jamie took care of me and she is wonderful.

We traveled 30 minutes to this location as it was the nearest kia dealership to us. We took the vehicle to a dealership because the vehicle kept notifying us of 15,000 mile maintenance and we received a call to bring it in for a complimentary service. When my husband arrived, the service front desk staff argued with him that we had no complimentary service, thus we had to pay for the service that we could have gotten at a local shop much closer to our home. Even though we had an appointment, he proceeded to wait over 2 hours for an oil change while staff seemingly sat around on their phones. When he would check in on the status, he simply was told to ask someone else. Needless to say we are severely unimpressed and will not be dealing with this dealership again in the future.

As always, Bill Bryan KIA’s staff does a fantastic job on my car. They are soknowledgeable of their craft! They are always pleasant and helpful and apologize if their service takes longer than expected. I have recommended Bill Bryan KIA to many of my friends, and one of them purchased a new car. I enjoyed my bonus!!

Friendly staff. No issues plus a car wash.Repeat customer for many years.If a issue does occur, it’s take care of immediately.

I want to thank Bill Bryan Kia for the wonderful experience I had when bringing my 2021 Kia vehicle in for a five thousand mile oil change and tire rotation. Thank you to Will who initiated the oil change and rotation and returned my car clean as a whistle after running my car through the car wash. Im also grateful to the service manager Dominick who set up my appointment, had my car quickly sent in for service, and when my car was done came out to introduce himself to me and told me if ever any problems to call him directly. Wow! Theres a good service manager. Last but not least thank you Tim who is the salesman who sold me the vehicle. Tim is the nicest person who ever sold me a car. Hes honest and thorough. When he saw me come in he asked how i was doing, asked if i was being helped and if theres anything i needed to let him know. Tim picks up a phone and gets things done. Thanks to all at Bill Bryan Kia for your professionalism and outstanding customer service and care. Sincerely, Gino Di Re.

Kia recall on my 2020 Soul. I called to schedule in late June, but was about to leave Florida for Wisconsin for a month using my wifes car. So I set it up for early August. Got to Bill Bryan about 20 minutes early. They took it and said it would be about 2 hours. After 1 hour and 45 minutes, they came and got me in the lounge - it was done. Car is all good, and I was on the road about a half hour earlier than expected. Well done!

Courtesy, reliability, and friendliness are the three words I can use to describe my experience with Bill Bryan Subaru. Every time we have gone we have been treated extremely well. Rachel was our service advisor today and she kept us well informed of where we were as far as our service progressed. She lives in the same area we do so we also swapped restaurant suggestions. My wife and I cant say enough good thing about the service we receive from Bill Bryan Subaru

The experience was fantastic and turnaround time was amazing. Alan in service did a fantastic job in dealing with our situation. I would definitely recommend you to friends and family you guys really stand behind your products and no matter how busy you were I felt like I was treated with undivided attention. Thank you

Took my Forrester into Bill Bryan for warranty service. The process was easy and relatively quick. The Service Managers kept me well informed. The waiting room was comfortable. The car was returned washed and clean. Overall, a good experience.

Great service, super responsive, and wonderful digital reports for me to review and approve! Loved the warmth and care of everyone I interacted with both on the phone and in person. Highly recommend!

Excellent service and no-pressure environment. Devin and AJ were very pleasant to deal with. My wife and I are extremely happy with our new vehicle. Job well done Bill Bryan team !!!

Great service visit. Alejandro was friendly and attentive. The dealers waiting lounge was clean and had refreshments. Will definitely return for my Ascents service here.

I scheduled an appointment to have my oil changed. My appointment was taken care of in a timely manner everyone was very courteous. In the short time I was back on the road.Bill Brian Kia also rotated my tires checked the air in my tires,They also filled all my fluids, and as another courtesy they cleaned the interior and washed the exterior for me. I am very happy with the service I received. I will continue to take my beautiful Kia Sportage in for my routine check ups 😊👍

Got a test drive from a new guy. He didn’t know the answers to a lot of my questions, so he probably shouldn’t have been on his own yet. When we sat down to talk numbers etc, a more experience man came up. I told him exactly what I wanted and he made a comment like “oh, did you Google what to ask for?” So misogynistic and rude (I used to work at a dealership, so I know what I’m talking about). Another guy came out, a manager maybe. He was extremely rude and said “You already got a quote online so what are you asking for?” Very poor customer service, and the worst part… I had received offers of a minimum of $500 for my trade in everywhere I had looked so far. This man offered me $1. I, of course, was offended by that. He put his hands up and kept saying “I’m not trying to be rude but…” which is what someone says when they know they are being rude. Would NOT recommend, especially for women or those that aren’t knowledgeable about the industry.

Will Sharman the Service Representative took excellent care of my vehicle and myself. Even though they had to order the part needed, he arranged a loaner vehicle for me and kept me apprised of the progress being made. I was very pleased with the service I received.

Service was great once I got an appointment,the rep that handled my car was great. the online appointment process should be easier and faster they always say a service rep will call you back and they don’t in a timely manner. It appears that Bill Bryan has used covid 19 as an excuse to do away with hot dogs,popcorn and the soft drink machine was broken the last time I was in for service.

Bill Bryan service went out of their way to help me out.Also, while in the waiting room I observed several instances of the service department helping others with unforeseen issues, and sending them home happy customers.That is the definition of customer service.My Story:Started up my car and every warning light on the dash was on. It’s a 2 hour drive, but as Bill Bryan sold me the car, was hoping they could squeeze me in. Yes, I should have called and scheduled the service, but it was a compulsive move…my bad!By 9am vehicles waiting to get into service were backed up out to the street. Seems everyone had the same idea: “Today would be a good day to get my car serviced!”.When I finally got to the service advisor, he apologized for the wait, and then asked if I had an appointment, which I did not. As they were booked out for the day, he asked if I could schedule a drop off another day. I explained the issue about my distance away, and asked if they could at least give me an idea of the issue. He checked his schedule and said: “Let me see what we can do”.Hoping it was a simple sensor issue, the advisor explained that if I was willing to wait, (which I was, all day if necessary!), they would try and get a diagnosis between scheduled jobs, and if was a simple thing, they would take care of it.So after only about an hour and a half, they came back to me with the issue: Not simple, or quick. It took some digging and removal of wheels and panels, but the tech found a bunch of broken wiring. Seems some critter decided my sensor wiring, (and a few other things in a nice hidden area), was a great midnight snack. My options were replace the wiring harness; BIG $$ and a wait for the parts, or the tech could try and make repairs, hoping he could see all the damage, and there wasn’t more hidden from sight. I took the second option.Despite my interrupting the schedule, they were willing to see the issue through, and try to save me some money.Well, he repaired it; car runs like new, saved me $2k and days wait on a harness, and had me headed back home by 1:30 pm. Plus, they washed and vacuumed the car and cleaned the windows. WOW!!!Again, absolutely great service! Thank you Alan Woodward and Corey Brooks at Bill Bryan Kia!

Staff and service was great!! As soon as we pulled in a gentleman greeted us and took our car to be serviced . Next a young lady came out and explained to us the process and we were invited to go into the lounge where there were drinks and snacks. I was given a text if there was anything I needed that I could contact the lady that had greeted me. Our car was serviced in a timely manner. And what a surprise they even gave us a car wash. I also received a follow up call to ask if I was satisfied with the service. I highly recommend this dealership.

These guys went above and beyond! They gave me a loaner car for the whole time my car was being worked on. Dominic, the service manager was constantly in contact with me regarding the repair work. I would highly recommend this dealership. My wife and I plan on buying our next Kia here!

I have used Bill Bryan service since I bought the car on 2014. I have always been pleased with everyone who has serviced. my car. They let me know what has to be fixed and work with me to get the repairs done. I will not bring my car any where but Bill Bryan service.

I tried to schedule an appointment for service. The service department did no answer there phone and after a lengthy time I was transferred back to the operator twice. She then took my information to have them call me. I’m still waiting after one day.I finally contacted the service and was extremely satisfied with the service they provided. The far exceeded my expectations.

The crew that you have in the service department are on the ball when it comes to all the aspects of their job. On top of that they are all super nice and friendly. Its a pleasure to get a cup of coffee and chit-chat with them and catch up as if we were long time friends.

Since I purchased my Subaru in 2019 it has been a pleasure doing business with Bill Bryan. It’s always an outstanding experience with more than satisfactory results. I have driven Mitsubishi cars for the longest time but I found a vehicle that I love to drive and a dealership that provides exemplary service.

KIA sent letter (Aug) regarding risks of a engine component fire (ABS & other), My wife called Kia and appointment was set for October 20...On September 22 three lights turned on one of them being ABS, and my wife told me that the vehicle was driving different... Shes the one that drives the car on a daily basis, after reading the recall letter I was concerned and still am for the safety of my wife and grandkids who ride with her when they come to visit and babysit...Took it to the dealership today, and explain the situation, and was informed they were busy and I had to wait until October 20 appointment...Was told that they had experienced no problems with the ABS...At this location !Immediately told him why would Kia sent a recall letter warning customers of this potential fire risks... I demanded a letter a piece of paper to show that today the attempt was made, and then on top of that found out that the last recorded visit was 2018....When in fact it was early summer of this year, we stopped in at service department and it wasnt documented. This was the day we were looking to buy a new car...This concerns me and angers me to know there is a risk to my family.When Mario was there it was great and friendly and helpful

I was able to bring my Optima in mid-day to get an issue fixed along with some other maintenance items. I really appreciate the attention, professionalism, and great work that was done.

Everyone is very courteous, helpful willing to answer any questions you may have. They explain what should be done and what has been done. When time comes will buy next car from them.

I made an appointment for a recall issue, was given the appointment a month out. When I arrived at my appointment my van was received and I was told it would be ready the next day. I was called the next day to go pick it up that it was ready. Upon arrival I was advised that no work was done as they did not have the part. I advised the service tech they had a month to order the part and contact me to postpone my appointment instead of having me drive 45 minutes to drop my car for an entire day with no results!

Fast and efficient! They even got me in within 4 days as I was leaving town and needed my car checked out. I am very pleased with the service the friendliness of the all!

I LOVE this dealership! The work is done in a timely manner and everyone is so helpful and friendly! I highly recommend them.

Had a dead battery and calledBill Bryan Subaru and asked Rachel if I were able to get my car started would she be able to fit me in for a battery replacement She said to bring it in and they would accommodate me When I arrived Rachel got me checked in and had me out in no time. If was a pleasure dealing with someone so professional and efficient thank you Bill Bryan

This was a recall issue that was under warranty. Alejandro was very courteous, professional, and personable. He went out of his way to handle one glitch that occurred.

Laurie, the salesperson, was great to work with. She walked with us through the purchase process until we drove off with our new car. Excellent service!

Service is well organized and technician was very professional, polite and courteous. However, we noticed that one of the caps on the wheel nozzle was missing. We didn’t realize it until we got home.

When we arrived at the dealership we were greeted by friendly associates and assigned to a very informative and genuinely no pressure sales person. William M thoroughly and efficiently explained the vehicle features. Also helped with media setup. We would definitely recommend this salesperson and Bill Bryan Subaru dealership to friends and family.

Had my semi-annual check-up of my 2018 Subaru Outback at Bill Bryan Subaru, and the staff and service were ‘top notch’, as usual. Look forward to returning around the holidays… they always do such s great job!

Max, AJ and RJ made my first solo car buying experience a great one! From the moment I walked in to test drive, to the time I left with my new (to me) Soul, I felt like I was listened to, taken care of and that my concerns/thoughts mattered! They worked with me with my difficult situation and sent me home in my dream car! Thank you so much.

The service department was wonderful! I had a flat tire and they got me in and out within 30 minutes! Other tire shops had to order my tire which would take 1 to 3 days. Subaru had it in stock, replaced it quickly and was $30 cheaper! You guys rock!!

This car dealer is amazing! Full service. I took my Subaru Outback to them to have tire service done. I was provided a loaner car to take care of my Saturday business. They did a great job on the tire and washed and cleaned the inside of my car. Awesome customer service.

They were short handed when we went for my routine oil change, but these days alot of businesses are, so I waited in the lounge and the time went fairly quickly, there were several coffee options and snacks and the service department is always efficient, never had a problem.

Tyler was great. My experience from initial contact with Kathy to picking up my car was seamless.

Alan and the crew the day I went were amazing! I dropped off my car when they opened to have my oil changed and tires rotated on my day off, totally expecting for it to be an all day thing since I didn’t have an appointment. However, I was pleasantly surprised to receive a call back that my car was ready before 10am!! You guys are awesome!!

I love how personal the service is here!They know me when I walk in.They take great care of me & always give me an estimate of how long it will be to complete the job.And they usually are done right on time or a little early. And they clean my car out so I’m driving a nice clean car home.Love this place & can’t say enough nice things about it!

Tim Lile was an absolute pleasure to work with. No hard sell and no up selling. Just an honest salesman providing excellent service to his customers. I would wholeheartedly recommend Tim (and Bill Bryan Kia) to my family and friends.

This was the Easiest, most pleasant Car buying I’ve Ever experienced !Joshua Smith was our salesman He was courteous, knowledgeable, funny and very helpful. We bought a used Subaru and we’re very happy ! They even were able to arrange great financing for us as well

We were fortunate to find Chris willing to help us find a car at Bryan Subaru . He was very effective at guiding us through the bumps and snafus and helping us arrive at a beautiful blue 2021 blue Forester Touring . All the staff were great, financial arrangements were smooth, very happy with the entire transaction. The sales manager, the financial Dude, everyone was so helpful. We would highly recommend Bill Bryan Subaru for both excellent service and product.

Service tech Terrell was excellent. Vehicle was ready approximately when he said it would be, he explained everything to me and ordered the needed parts and promised to call when they arrived.

I recently bought a 2021 Subaru outback from Bill Bryan Subaru. This is the second car I bought from Bill Bryan. Salesman Cleveland was very knowledgeable and professional and got me a great rate. I would highly recommend Bill Bryan. I love my new Subaru and will buy my next car from Bill Bryan Subaru

I went to Bill Bryan Kia to get my Forester Touring serviced. I was met by Emily Renard. I told her I needed to get my vehicle serviced and tires rotated. She immediately did the paperwork and informed me it would take about 45 minutes. In less than 10 minutes a service drove my vehicle right into the service bay and got started on my vehicle . Emily came out and told me that my vehicle was ready. That was really fast. It did take approximately 45 minutes. Emily was very professional and very kind. As long as I drive a Subaru, I will take it to Bill Bryan Subaru to be serviced. They definitely do good work and are customer friendly. Thank you very much.

Service writer was prompt, courteous and efficient.Waiting area was clean. The work was done in a reasonable time frame. Service writer explained what was done.This was not my first time to use Bill Bryant Kia service. I have never had any problems with this dealership. I recommend them.

My family just recently moved to Mount Dora, so the Leesburg location is more convenient for me. Not only is it more convenient. The staff at this location truly go the extra mile in customer service unlike the West Colonial location. Thank you!

Great experience! Our sales person Joshua was great and very knowledgeable about a car that was not in the normal fleet. Very happy with purchase

Excellent visit very good sales people in finance manager Pleasant not pushy very good on information explained everything to us prior to the sale also showed us the vehicle and explain the functions of the different components of a very pleasant experience overall would highly recommend

They took care of everything that needed to be done in a very good amount of time. They fixed my tire which had a nail in it and make sure everything was good on the car. Also there was a good seating so that I was comfortable during the week and they even gave us a little snack. I will stay with Subaru

Terrible visit. Took over 6 hours to have oil changed and to put 4 new tires on carStaff were polite but apparently dealership is short of helpService was so bad I received this survey to complete 2 hours before my car was ready

We were extremely happy with the service. Terrell Buttone was very helpful on the two occasions we had our car in for service and kept us informed on progress Appreciated the use of a lender vehicle during the time our car was in for service. Joan and Ed Pfaehler.

They were able to get me into the service dept the same day to resolve a slice rubber issue on a tire after the curb moved into the road . Lol. Was dangerous. New tire, but on the road again. They also had only 2 tires in stock of my new tire. Lucky me.

The experience with bill Bryan kia was great and fast. They had everything i needed in stock. Some parts and accessories may be out of budget bur overall service was great

The people are friendly. The process took along time though. Was there several hours 1 day then several hours another day. Originally asked for Chris to work with, he was off, so sat with someone else. Was told i.d meet with Chris today and was sat with someone else again. Other than that, this place is fine to buy from

My point of contact was Alyssa. she made my whole car repair experience bearable.She’s very knowledgeable and very professional! She was determined that my car would be repaired correctly, although it took 3 months, it didn’t matter to her she was determined that I would receive my car when it was repaired, the entire service team devoted a lot of time to my car and didn’t give up until the problem was rectified!! They are nothing short of Amazing!!! Bill Bryan Kia Leesburg will definitely get my business and recommendation. Thank you to Everyone!!

Chris was great to work with. He made the car buying process a very pleasant experience. He was knowledgeable and friendly. Thanks!

This is seriously the best place Ive been for service. Not stressful at all, super upfront and fast service. Would highly recommend!

Alyssa is always a pleasure to work with. Each time I have received excellent service from her. You rarely find people that are the same each time you meet them. My vehicle is always ready when she says and very clean. She has made my experiences the best. She is a great asset to your company.Also, thank the guys that serviced my vehicle. I’ve had no issues once it’s been repaired.

We had an excellent experience. Christopher Briton did and excellent job. Had a lot of patience. Took his time and made sure we understood how to operate the car. The dealerships all were very friendly and helpful. All followed CDC guidelines for vivid 10. Very clean dealership

Kia always does a great job with my maintenance and always does a great job washing my SUV. Everyone is always so nice and welcoming. Thank you Kia

Since the Kia dealership near me had very bad customer service in their service department .I decided to drive 80 miles round trip to Bill Bryan Kia in the area I used to live in... Good decision on my part. After being told by the first Kia service department they could not do anything until a week later and not checking to see that my warranty would cover cost. I contacted Bill Bryan Kia and they proceeded to check my warranty and find it did cover my problem,..the young fellow who assisted me was very helpful and polite... the part I need will be there tomorrow !! Another 80 miles, round trip but Im looking forward to the GREAT CUSTOMER SERVICE 😊 Way to go Bill Bryan Kia 👍

I always feel comfortable dealing with your firmI dont feel as if I was being taken it is nice to know that you can be trusted

Arrived slightly early and was taken in immediately. Reviewed work to be done. Escorted to a very nice waiting room with snacks and drinks. Work was completed quickly. Received an exit interview to go over work performed and any future maintenance to be scheduled. Very well handled.

Bought a truck there. Price was a bit high but they worked with me to try and get the payments where we wanted. Would do business there again.

After receiving bad service at my local Greenway Kia dealer I called Bill Brian Kia and the receptionist was very helpful. Will helped me with my car and CW helped my boyfriend with his. We received excellent service, clear communication and our issues were resolved that day. Frank, the technician, actually listened to my concerns and helped me get my car back to perfect condition. Despite being understaffed, Will did everything to get us a shuttle and get our cars looked at even though we were walk-ins. Have patience people, it pays off. Very much appreciated! We will be coming here from now on.

Clean place pretty nice waiting area, sometimes they serve hotdogs and warm cookies. They also host certain events there and are admired by the community. However, I had a very simple task to do and was unsure of how to do it. Changing the cabin filter on my Outback. Price was very expensive. I forgot the cost but I remember driving back home trying to justify the ridiculous amount I had to pay.

We were just involved in an accident that resulted in a complete loss of our car. Being retired and on a fixed income, the last thing we needed was to replace our car. Thank goodness we contacted Bill Bryan Kia, and more importantly, that Kassandra answered. She helped us find the new car that both met our needs and budget. She was amazing helping get a deal that no other dealer could or would come close to. If you need a car, make sure you call Bill Bryan and definitely ask for Kassandra.

Service and sale was quick easy. Sales Rep Laura was friendly and knowledgeable.

For six years, I’ve had my Subarus serviced at Bill Bryan Subaru. Hands-down the best service department in the known universe. That is the exact reason I bought my new Subaru there. Great staff.

Always a pleasure to come in and keep my car in shape. Very quick and efficient. They always recommend, but never get pushy if I decide I don’t want a certain service. Thank you!

Had an awesome experience getting set up with my new forte! Devin was amazing and had such a calming presence. Thank you guys so much.

Alan was very professional and personable. I really like the idea of being able to deal with the same person each time I need service. My car was ready within the timeframe he had given me and everything went very smoothly.He is a very good representative for your company

I asked for tire rotation and it was performed and charged to me, but I was then told that I had three tires that needed to be replaced. One tire had two nail in it and was unrepairable. I feel I paid for tire rotation needlessly since I have to replace three tires. Also I reported a key fob problem where it would not operate driver side door. The issue is on the service order but was never looked at.

Very polite & knowledgeable. I would highly recommend this dealer. I was pleasantly surprised by the quality of customer service and technical service

We had an amazing experience from the very first call to driving off the lot with our new car! I called randomly on a Tuesday and was lucky enough to have Kassandra answer. Since over the phone was such a pleasant start we decided to drive two hours to go to the dealership. Kassandra made it a great experience! She was a plethora of knowledge and actively answered any and all questions we had. Best car buying experience EVER! We highly recommend working with Bill Brian Kia, they were all great but, if you get lucky enough to work with Kassandra no matter where youre from its worth the drive!

1st time ever dealing with this Bill Bryant Kia. Man I was impressed!! Explained what my situation is and what I wanted to do with my newly purchased used car. Alan understood and had the shuttle driver ready for my drop off 45k service. The same driver picked my up! Way to maintain my time to not be stuck at a dealership All day. Thank you Alan for making a new customer happy to spend money!!!! Will be back in July for my works package!!!!

Fit me in for an oil change and tire rotation.....didnt take long at all....only negative was they said I needed new wiper blades and mine are only a couple months old....I absolutely did not need them.

My first visit to this dealer and I found the service advisor to be very professional and thorough with explaining what needed to done to repair my car. The customer waiting area was very nice and stocked with coffee, soda and snacks. I moved from Ohio to Florida about two years ago and am pleased that I have found a great dealer for all of my KIA repairs and needs.

Always very friendly and welcoming. They try their best to help you out. Definitely recommend them!

Great customer service! They are quick and efficient. I did a walk in oil change on a Saturday and my service was completed in less than 45 minutes!

They told me that they had 5 cars ahead of me so I didnt mind waiting. The people were very nice. I recommend them for service.

The work was finish before the time they said the person who took care of us was very courteous and polite.

The service rep, Wes, was very personable and helpful. When a miscommunication occurred, they invested extra time and effort to meet my needs. The repair of the car’s mirror was very quick and completely satisfactory.

Everyone is attentive, professional and low pressure. All and all a very positive experience. Rachel in service is top notch!!!

How dare this dealership take advantage of a single mother let alone let my grandchildren drive around in a car sold to My daughter-in-law with bald tires and an oil leak not to mention other dangerous mechanical issues. Theres a lemon law for a reason and Kia needs to be accountable for this! Someone at this dealership need to reach out to Cynthia Green and make good on this used car that no one seems to want to fix. If it was me Id drive it right through the front windows and say consider this returned I want my money back.

Very happy with the experience. When I stopped into the service department on my way to work for an oil change, I didn’t have an appointment. The 2 men were crazy busy. My first thought was “this is going to be a mistake, maybe I should try another day”. But I asked if they could get me out in an hour and they got me out exactly when they said they would. Kudos to the service department!

A miracle occurred at Bills just yesterday. My totally dead A/C blower returned to life with the mere tap of a screwdriver. Despite a complete autopsy, no cause of death or return to life could be established. I believe a power transistor is the suspect, and one has been ordered as it believed the untimely passing will occur again. Always good getting to spend some time with Rachel.

Awesome service. Kept me informed of the status of my service throughout. Great people. I highly recommend

Outstanding work. Allen and Troy took excellent care of me. They replaced my engine. Im impressed with the quality of communication and work. Bottom line, it was a pleasure working with Allen and the service department.