Enormous in house inventory and the staff was very helpful 👍

The most helpful staffs. Got lost?? just ask any staff and they help explain everything that you need. I was really thankful for the service home depot provides.

I am grateful for the help of Ricardo, Albert, Bryce, and Manuel at Home Depot today- they went above and beyond to locate an item for me and secure it safely in my vehicle. They took a long time to assist me, and I am so impressed by their professionalism and kindness. Would definitely recommend!!!

If my Husband had to pick a place he could live in, it would be this one. Hes there atleast 3-4 times a week and knows many of the folks that work there. Home Depot has everything for our home needs and the employees are very helpful when you have no idea what youre doing. Their Garden department is full of a great variety of plants, flowers and yard needs and if you purchase a torn mulch bags, theyll give you a discount.

Always an easy shopping experience, quick in and quick out, and you can find almost everything a homeowner or trades person would want. Knowledgeable sale staff and a variety to choose from amongst every product line. Great store, a great shopping experience, and great customer service.

It had what I needed at a good price. That and someone showed me where to find it! Awesome!

It is bad, charge me for measuring my kitchen and measurements are all worng, after correction, still wrong. The construction person did not really communicate to the person who work for the design, very messy.

Nice selection of refrigerators. Actually got some knowledgable help from Ken.Went back several weeks later for tiles. Very large offering at fair prices. Much better than their competitor big box stores.

Tried to reschedule a installation and left several messages for the window guy CJ, never heard back. Then called the main store line was transferred to a number that no one answered. Then called back and was told to hang on very rudely and they hung up on me. How nice.

I been going to this Depot for ~10 years. It has been good quick for everything from landscaping to small projects.Typically I goto one in Ashburn, VA and very used to no service with people avoid you.Today we visited Depot in Leesburg and what a difference. Store is very welcoming, people are customer service are willing to go extra mile. Even cashiers went out of their way to help. Once done, volunteered to help load few hundred LBs worth of tiles.Even with Leesburg is 10+ miles away, I will be going there over a local HD less then 1 miles away.Way to go Leesburg Home Depot employees.

What a flower . Im giving you 5 stars just for this flowers 🥰

I was searching for a shelving unit. My mind took me back to one I use to own which was great and sturdy. It can hold a lot of weight. I was hoping to find one like it or close to it. I had gone to a couple of places. My niece joined me in the search and I discovered that the prices were the lowest at Home Depot. I headed to the Leesburg store straight away. Everyone was busy. That store was big and fully stocked. I asked for directions and proceeded to that section. I was grateful they had a riding chair. I looked carefully. Lo and behold, I saw the shelf I used to own. What I really liked, they had display models. I saw a gentleman/employee named Paul and I asked for assistance. He was very nice and happy to be of service. He was on his knees searching. Looking behind other boxes. Finally, he took out a hand held device to do a deeper search and found the 5 Shelf HDX Utility Storage Unit. Each shelf holds 350 lbs with a total weight capacity of 1,750 lbs. I wanted to purchase two. It involved getting the forklift operators into action. Paul was kind and directed me a safe place to wait. It was worth the wait. They secured the area and did their jobs.Paul got a cart, put the items in, I followed him to the register, the cashier took care of me, and the outside attendant put them in my car. Thank you Paul and everyone at Home Depot who made it possible for me to have an over the top, above and beyond shopping experience. There was a LOT of hard work involved. I am a grateful and HAPPY customer to get one of the best shelves ever!

We placed our order online. The store messaged us when the order was ready. We used our QR code to open the locker. It was the easiest shopping trip ever!!! I highly recommend this process.

I rented a flatbed truck near closing and they charged me $150, I got outside and had a call where I found out that I no longer needed the truck, so I went back inside to try to get a refund and they refused even though the truck never left their parking lot.Terrible customer service, next time Ill just go to Lowes

The most incompetent store I have ever used. Never again!

Horrible floor customer service!! You can never find someone that works in the department you need help. Had a 10 second question and waited over 20 mins for someone to show up even thought paged. Eventually just left!!

Its big. Its boxy. Its orange.

I wanted to give 5 stars to Rick from the Paint Department. I have known him for so many years, having my own business he has always helped me with my paintingprojects. His customer service is exceptional. He is such a hard working person.

Horrible shopping experience again at this place. Employees looked at me as if I was bothering them and talked, lets say, poorly about me behind my back when they didnt help. I asked for outdoor carpet with three employees at the desk, first saying it was down that aisle where there were none then I saw it on the big rolls behind them where they had to cut it, they actually had to get up to help me, can you believe that? They would not cut the size I needed but said there was cheaper pieces already cut over on that aisle, I again went over there, and had to come back to the desk again and one of them took me to the front of the store where there was a random rack if precut carpet, pointing to the other side of the rack she said its right there. I went around the rack and had to move a ladder to get to the cheap pre cut carpet. She actually got mad that I moved the ladder to get to the roll she pointed out. It was indeed cheap carpet and I refused it. I left and went to Lowes and got the rest of the things I needed and gave them a five star rating for their great service. By the way, she took that cheap roll of carpet and put it in the aisle where they said it was twice so that they could fill the empty rack.

They have recycle bins :)

Everyone very helpful in the hardware department 😃

My trip was good got everything that I need thanks thanks to the staff

We went looking for a small fridge and after finding one we wanted, found a salesperson to help us. I forget his name (ID: BFH693), but he was great. He knew what he was doing which made for a much faster transaction than we expected. He even reviewed the transaction with us for accuracy.

Love this place and the people there. Would get 5 stars except they supply the guy who zip ties trash to signs around town.

Amazing customer service. Friendly and helpful staff.

Good store and well stocked with everything for homeowners or contractors.

They had a nice associate to help us but they were out of the three things I needed.

Ray Eagles ... “cant understand english dont know there store.” Ray, “their” is the word you wanted. #irony

No place like home and no place lime home depot. They may have some of their own issues like all others but for some reason same brand name products turn out to be the best compared to Lowes and others.

I was looking for shims to level out two dressers because the drawers wouldnt stay shut. The floors of my apartment are not level at all. I tried some cardboard, but that didnt work. I dont have the equipment to make them myself. After walking around for 10 minutes, I asked an associate. He was so helpful, and he walked with me to the right place. He showed me all the options as well. And he didnt talk down or patronize this 69 year old lady. How refreshing!

Found everything I was looking for. More reasonable quantities than Costco

Surprised some people were not wearing their Covid-19 face mask inside the store!! Is the policy changing in one store and not in the others?

Such a great store and location

A little pricey, but good.

7/6/2020 at approximately 8:50 a.m. a big thank you to the two proactive young men at Home Depot that loaded my cart and car with mulch. it was really nice not having to seek a store employee out for help. Thanks so much for your good customer.

Nice place to shop for DYI!

Too much cheaply made stuff from China. For example, Hyde paint tools, 5 in 1 tool. Chinese made tool rusted very quickly. Get more American made stuff, willing to pay more for quality, you get a higher sell price- more revenue, we get better quality and keep our people employed.

Has all the items that you would need for your home.

Loved customer service. Very impressive service by Shreya.She was very helpful and courteous. Thank you!

Like most Home Depot stores this one has a wide variety of merchandise. I always find something that I really need but didnt know I needed. Love to just wander. Pricing is good but what makes this one amazing is the staff. They are ready to explain things and to suggest a variety of options and alternatives. Give this a try.

A supply store with everything you need, a plethora items to shop, fast and friendly service, and great prices!

This is one of the best Home Depot store i have ever been to. The customer service here is outstanding. The employees that helped me find an item went above and beyond to find it. Thanks you.

The still had a few bags of ice melt and good customer service.

Good Home Depot. Shelves stocked well and organized

Wow the cleanest Home Depot Ive ever been in. Well stocked store super friendly staff.

This home depot is nice and pretty clean, I always a representative today give a mask to a patron who didnt have one... thank you guys. They also have Christmas Trees in stock.

Leesburg store has great selection excellent employees

Im writing this review in leiu of a customer service survey because of an incident that I witnessed today (10/31/2020). A few years ago, I was unfairly demoted because of Karens behaving like this, and I dont want to see it happen to anyone else who works in customer service.Today I was at the customer service desk, picking up two seperate orders of cans of paint. In spite of Covid, the line was fairly short and it was obvious that the employees were working hard to meet customer demands.ENTER KAREN. This short, brown haired woman has the look of someone who has never been told no in her life- those of you who live in this area know what Im talking about- the stay at home mom with the rich husband who hasnt worked in 20 years, much less in customer service. Shes in front of me, and I honestly didnt notice her until she started snapping at an employee (Natasha) except for the fact that she stepped BEHIND the plastic divider meant for employees safety to show her the transaction on her phone.I stepped up to my own register to be greeted by Jaimie, who saw my pictures of my godkids on my phone and immediately started gushing with me about them while also getting things handled on my order while chatting with me with a smile on her face (absoulte jem, 5 stars just from her alone). At some point during my conversation with Jaimie, Assistant Manager Ariel has been summoned (classic Karen, demanding to see the manager) and shes slowly raising her voice about a card error. Its now clear enough that I can hear what is going on- and its an error I have seen before. The card has incorrectly charged the womans credit card a second time. The manager is trying to explain to her that, based on their receipt and the record of the transaction on the computer, Karen was only charged once. Shes demanding a full refund of the item, waving her phone and a piece of paper around. Ariel calmly explains to her that this is not an issue with their system, its an issue with her bank, and that calling them should be able to get it resolved. Karen then proceeds to slam her purse back onto the countertop, snapping at the two people trying to help her that shes been through this before with the bank (proof to me that the issue is with her bank and NOT with HD), and that her last refund took 6 months to get, and its all because of a mistake YOU PEOPLE MADE. To my relief, Ariel defends Natasha, saying outright No maam, it is not not. She then starts in on the This will be the last time I shop here rant and proceeds to storm out, with Ariel calling after her without a shred of malice in his voice to have a wonderful day.I want to commend Ariel on his behavior here. Employees are at their honest to God best when they feel supported and, to some degree, protected by a manager, particularly when they have done nothing wrong themselves. I dont know what the home depot policy is on this, but it is also important to me as a customer that Ariel hung around long enough to help out where he could. It demonstrates excellent leadership and is a commendable quality in a manager. If this is how HD teaches the management to treat their employees, it has ensured that I will return as a customer.I also want to commend Natasha for not loosing her mind, and going right back to work as though nothing had happened, and not seeming even remotely frustrated by the next customer that approached her. After an incident like that, I wont lie, I would have needed a moment or two just to process the sheer stupidity of what had just happened, and maybe smack a pillow. But she handled it like a pro, waving the next customer up without a thought. Im sure this is normal in customer service to some degree, but I believe that it is worth mentioning when it is witnessed, because it demonstrates a strength of character that few people possess.Five stars specifically to Jaimie, Natasha and Ariel. Well done!

The employees are the best! Thank you for the attention..... always!!!!

Convenient location, but wish more employees were available to help the customers. It’s always hard to find someone to help you when you need help in the store.

It took nearly 40 minutes waiting for curbside pickup after I notified the store I was there.Eventually I had to call and let the phone ring for 5 minutes to talk to someone and get my order delivered.And 1 of every 5 people coming into the store did not wear a mask so Im not going inside to shop.

Staff was nice but customer service said that they wouldn’t price match Amazon when it is Home Depot policy

I ordered a griddle from here and paid extra to have it delivered on Saturday June 6th. They forgot to put it on the truck. After spending an hour on the phone I was told I would receive a call from the manager. Never got a call. Called Sunday and after spending almost 2 hours on the phone I asked for them to cancel my order. They said they couldnt and to just refuse the delivery. Asked to speak to a manager and received a rude response. Finally I was transferred to the managers phone where I left a voicemail, and never got a call back. Several days later I come home and the griddle is sitting in my driveway where I need to park in the pouring rain. Horrible customer service.

Cant go without this place, but customer service leaves more to be desired.

Wonderful Associates will go an extra mile to help you.

Was in there last weekend buying plants. NONE of the employees were wearing masks. WHY?! I left feeling stressed and anxious and I will not be back while you’re not enforcing this with employees. Customers I can sorta understand just “recommending” outside bc the burden of enforcement, but for staff that’s really unacceptable. And when I was checking out there was an option to put down a sort of plastic shield between customers and the employee but chose to leave it up. Also you need a system for customers to buy plants outside without returning back inside to pay. The store gets to capacity and then unknowing customers go out to grab a plant, and have to wait in line to get back in. Consider setting up a tent and checkout station outside. Went to a local nursery after shopping here that thank goodness had its act together. There was an outdoor checkout, employees wore masks outside, and keep distance w/ payment.

Good selection of home improvement / repair items. Easy to get to with good parking. A few employees want to help and are knowledgeable.

The lumber dept. Was a mess. Had to search and pick to find what I needed.Kinda embarrassing because I used to work for home depot, lumber and building materials. I know that store wasnt up to standards.

Liliesburg home Depot rocks but the countryside one it slops

Unfortunately they were out of wood pellets for our stove. Didnt call ahead so not their fault. Getting late in the season

Employees were friendly are the store seems cleaner and offers a more comfortable shopping experience since it is under new management

Cleanest Ive seen. Nice store. No shortage of help on the floor. Looked like self checkout only. Was in and out pretty quick.

Matt working outside coming to help me load a ton of wood! Dudes awesome! And a shout out to Becca at the pro desk always being amazing! You folks all rock!

As I know we’re in difficult times, there is little chance of anyone answering the phone at the store, even though that’s the number you’re to call when you arrive for curbside pickup. The associate, Leann, was extremely rude by throwing the items I had ordered for curbside pickup into the back of my car after I very kindly requested instead of handling the bag. My curbside experience left as little to be desired.

Good invest over tool set

Found most of what I was after. The electrical aisle was a mess and I could not find the connector I needed...

This store really takkes care of their customers in the store is pretty clean and organized

Its nice but still 3 stars

This is one of the better Home Depot stores in the Northern Virginia area. This store is bigger, the selection is better, and the staff are knowledgeable and helpful.

Michael with the beard has great customer service skills. On top of that he is knowledgeable about his department and that is something I truly appreciate.If you need power tools definitely go to Michael he will inform you on things you may not know.

Really only go here because of work and the fact they have Makita tools.

0 stars, unfortunately that is not an option, I am still waiting for a washer and dryer I ordered on June 28, 2019. I ask for a refund and they stated that they issued it on July 23rd, but no where on my bank account. Home Depot has no delivery. Do not buy any major appliance from here. I will be shopping from Lowes from now on. Purchase big items here at your own peril.I have contacted Bank of America and my lawyer for further legal action.The managers here have repeatedly lied to us. Repeatedly. I never leave reviews about bad experiences, but this is off the wall horrible and stressful.

Needed (4) 2x10. They had 4 of them, but very poor quality/damaged. I bought 3, but one split when I had to cut it to length. Lumber is too expensive for that!!

I placed an online delivery order to our property. After 2 weeks of no communication, I was finally able to schedule one. My husband took a day off and drove to Harpers Ferry from Baltimore just to find out they will not deliver it that day because the truck they have is too big. Scheduled it for today - my husband took another day, no show again! And we can’t get thru to anyone in the store - no one is picking up the phone. The worse experience ever! Wish I never even started this order with them. They are incompetent and don’t care about customers!

I went to the Lessburg location today to buy a carpet and ceramic, the lady in the customer service refused to help me. She speaks to me with impolite way, she said with angry voice, we are in holiday why you come! Come back next year! I didn’t answer her at all and asking for the store manger.

Surprised by the level of customer service we received at this home depot today. Normally I avoid asking for help but today we needed help getting this window blind trimmed down to size. This extremely helpful woman Amy, came to help, she cut the blind down to size. She was extremely knowledgeable about the different window treatments and helped us look up products they didnt currently have in store. Wonderful experience

Ordered an item on-line that was supposedto be in stock. When the item was found to not to be in stock I was not given an opportunity to change the order. I would have cancelled the order or had the item shipped to my home. Now I have to go to the store to pick up and return an item I no longer need. I expect better from such a large national chain

They could definitely use more hand sanitizer at the front door. Always seem to be out...and they even sell that $#!+ and I know they can afford putting a bottle out if other, much smaller places can.

Standard Home Depot, nice people. Sometimes a little hard to find a free employee.

Great selection

What they show on the internet is not what they have in stock. I went in there specifically looking for bird baths, there were quite a few listed on the Home Depot web page for the store of Leesburg and there were none. I asked for people and only two of them were correct.

Always like the variety and the very helpful staff. I like the app that allows you to know what they sell but where in the store to find it, or let you know before you drive there if the item is in stock.

For the past year i have not been able to get my plywood sheets cut. Last week i just ended up going to Lowes!

This has been the only hardware store in Leesburg for a long time, so its good that Lowes has come in to give them a little bit of competition. However, I havent used the shop online pickup in-store option at Lowes like I have at Home Depot. Home Depot does a pretty good job with the online pickup in-store experience. The store itself is somewhat disorganized, with stocking going on during all hours, so so miles are blocked off unexpectedly. On the other hand, if you have a screw or widget that you need help finding a replacement for, the staff seem to be willing to help you figure it out, especially if youre bringing in an example of whatever it is.

Great customer service I loved

Very convenient in terms of parking. It stocks everything you would need for fixing ups and home improvement project.

The customer service very bad I went to pick up an order that one hour before they told me that it was ready when I arrived nobody knew about my order I waited two hours and then told me that my order was not there that the material that I ordered online was not available

Good store prefers pretty girls to good help but is usually stocked

Experience was terrible I waited for over an hour to try to get some wood then was told they only have two guys working in that area I arrived here at 6 so that if I needed something I wouldnt have to wait. Every time I come to this location I wait and leave frustrated will not return

Sholeh Moshrefi is AMAZING!!!She helped us with the remolding of our master bathroom. Her ideas are brilliant! She has that designer touch !!! She helped us match our tiles with ideas we would have never thought of.I give her 5 STARS !! THE BEST OF THE BEST!!!!! 😊⭐️⭐️⭐️⭐️⭐️

Their curbside pickup software needs to be fixed. Otherwise, pretty convenient.

Nearly impossible to rent a truck here. The website insists that you call to confirm inventory before coming to the store. The phone menu specifically has an option to reserve a truck. The employees will tell you that you cant reserve a truck online, you have to take a chance and just arrive at the store. When you arrive theyll tell you all of the trucks are rented, they wont tell you that on the phone. Theyll also tell you, you have to find an available truck in the parking lot to know if they have one, apparently the computer cant tell. When you find a truck in the parking lot, theyll say it must already be rented and the customer is probably in the store shopping. Essentially they have an excuse for every situation and recommendation and theres no option to actually get them to rent out a truck. Same story at the Ashburn location. Ive spent over $20,000 in the past two years at this store and every Department is nothing but frustration, mistakes and lies.

Hard to find someone to help locate stuff

Kids craft was an excellent time at this location!! No lines, lots of room, and a good workspace. Thank you!!

Asked for help finding an item and the gentleman gave me pin point directions to where the item I was looking for, they are alway very helpful.

The store had a childrens workshop going where they show kids how to use basic tools. Kids were loving it! Lots of staff on duty ready to assist customers. And they had the insulation products I needed. Great!

Typical home depot. Lots of staff on duty and place was clean. Too many employees hovering around the self checkout. Too many large items like appliances blocking the aisles. It forces customers to walk too close too each other during a pandemic.

Told them I wanted to by a big tool box,said some one would be there to help. That was 30 minutes ago. Still standing by tool boxes. This is the Leesburg branch. Have watched several employees walk right on by

I frequent this Home Depot multiple times every month, primarily on weekdays. Its always clean and well stocked. They generally have what I need as well for household maintenance repairs.The staff have always been friendly. If Ive ever needed assistance I will ask for help, but normally Im left to my own devices (which I prefer).

Schools are closed, restaurants are not allowed to have customers inside, most of Leesburg business are shuttered and this Saturday it was business as usual at HD. No protocols in place, no social distancing from anyone, no expectations established by management. Huge difference from Costco just one block over. No thanks, I will go somewhere else.