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USA Auto Service #5
3101 N Rancho Dr Suite #101, Las Vegas, NV 89130, United States
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USA Auto Service #5
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Na
Review №1

I just went in to get my oil changed, nothing serious or life altering but as usual I was treated as if I went in there every week and spent hundreds of dollars! Now Im just a little old lady who knows absolutely nothing about cars except where to put the gas, lol, however...my husband does and so does my son they just cant come with me so I KNOW these guys arent taking me and my ignorance for a very expensive ride when we go in and its SO nice to have someplace I can go where I can TRUST that Im not going to be ripped off even if I havent first consulted my guys! The fact that Im treated decently whether Im spending $10 or $100 is also worth its weight in gold but you dont have to take my word for it. Check them out yourselves. Nobodys going to tie you down with contracts to make you come back if you dont want to. Its worth a look-see. You might find something you like. I did.

st
Review №2

Friendly and helpful. The total time was less than expected and the cost was economical.. I would recommend them for general repairs and maintenance

P
Review №3

Fast, good service and very pleasant. We came in just after they closed but fixed up my tire before I could walk 50 feet in the parking lot. Great service. Goo job. Ill be back.

Ch
Review №4

Im concern that everytime I take my car there its different mechanics. High turnover rate makes me feel uneasy about continuing to take my business there.

Ja
Review №5

I went in for a simple, easy oil change. While being serviced the owner did a visual walk around to inspect a variety of things that could be seen and possible problems. He noticed that I needed rear brake pads as they were worn to the extreme. Long story short, I just had a full brake pad replacement done in Reno (for WAY more money than it would have cost me here) and the rear pads did not appear to have been replaced at that time. He also noted a leak in my rear shocks; when he got the brake pads off, it was even worse... the rotors were scored. All in all, he went through the entire car, gave me EXCELLENT service, GREAT price, and HONEST repairs. I have found a new home for my car needs with the full confidence that it will be done right and the price will be right, as well.

Me
Review №6

Very family like environment and accommodating everyone is very nice and do a great work with a great price ! Highly recommend 😀

Ra
Review №7

Its a clean shop and the people there are nice and helpful. I needed a ride home so the manager Charles asked one of his worker name Luis to give me a ride home. The job is not done yet but I am confident it will be good. The shop has 4.7 out of 97 reviews so they do a good job.

Ro
Review №8

I brought in oil and oil filter and they changed my oil as well as a diagnostic check because of a check engine light. Everything was done to my satisfaction except for the wait.

Ty
Review №9

Great place to go the people are nice and the job get done very professionally I will recommend anyone to go get their car back them.

Es
Review №10

PLEASE READ IF YOU ARE CONSIDERING TAKING YOUR VEHICLE HERE.Ive been to this location before and I was helped out just great, got a good deal on smog and oil change. Old manager Charles took care of me. I come back and now NEW manager Mitch is in charge. LONG STORY SHORT, he told me his team found that my fuel pump FAILED. That sounded very strange for what my vehicle was doing. So I went to Ericks Auto Garage and got a 2nd opinion. The mechanic there showed me to my face that the area where the fuel pump is located looks untouched and that it is A PERFECTLY fine pump after testing it. Mitch and his team lied to me and covered up for what the real problem was. I am so glad I followed my gut instinct. I would no longer recommend coming to this place. A bunch of liar and thieves.

Sy
Review №11

I went in for an oil change and left with my height seat latch broken…. Said they would fix it but haven’t heard from them in 2 weeks. Called several times just to be told the manager would call back and when I finally did talk to the manager he told me to wait for the district manager to call. Still hasn’t happened…..

Li
Review №12

This place is Amazing and Charles is the Number #1 excellent customer service 💙 and My Chevrolet Traker Love to go there !!!

Au
Review №13

Friendly, courteous, respectful and instead of telling you the problem they show you and teach you what can happen if you dont and what other options you have, I admit that I havent gotten the work done but so far they talk a good game! So I will rate the customer service experience for now!

tr
Review №14

Mag is the best she has great customer service. The shop always is available for me. When ever I have questions they always give honest answers. Great prizes. Far the best shop in Las Vegas.

Mi
Review №15

Love this place. They are very honest and sincere. They educate you very well about how to maintain your car, so that you can avoid any future breakdowns. I also appreciate how quick they get to your car, so waiting period is very short. I’ll definitely keep coming to them.

Tr
Review №16

The website says they are open on Sundays and they are closed.

Lr
Review №17

Fast, knowledgeable & honest. From the mechanic to the young lady at the desk. They have reliable locations for a reason. You wont be disappointed

Ma
Review №18

They where so helpful I went in to check my ac it needed to be recharged It was more then I could afford but they recharged it for what I could afford I recommend this place to everyone there service was good and staff was friendly I will go back if I need any services done with my Vehicle.

Se
Review №19

They were super quick and on time! With great customer service! And the work was a job well done!!

Iz
Review №20

Only place I go for my car for sure low prices always quick and professional. And mag is awesome

Ra
Review №21

Pleasant staff & pleased with information & service provided.

Br
Review №22

This is the Best experience for an oil change we had. They helped us out big time. I definitely will be back with our other vehicles. And be letting all our friends and family know to come here ! Special shot out to Shanice and Robert for going the extra Mile!

Ri
Review №23

In August 2019, I had oil change, smog check, and engine repairs (replace electronic sensors). USA Auto had excellent service, same day repair, and good price. Didnt try to upsell for repairs I didnt need. Check for coupons for oil change: $7.77 - &9.99 for standard oil change. Definitely will be returning again.

Ch
Review №24

Charles the manager very amazing from the lady inside and the staff, very clean and honest place to get car services!

Ma
Review №25

Very good work very professional

Sa
Review №26

I had a lot of problems with a used vehicle I purchased and USA Auto got it to pass smog and run smooth.The staff is always super friendly and energetic. Communication is very good.The most important thing I have to say in this review is that I trust USA Auto.

Ja
Review №27

Well I notice a stunning associate soon as I walk in she greeted me and was very helpful in understanding my issues and addressing them. Also, when I met Rob he really made me feel comfortable and assured I was getting great service. Very much appreciated guys.Jay

cl
Review №28

Very satisfied with the service done on my vehicle and with the customer service 👍. Will definitely be bringing my vehicle back for any future repairs or service.

li
Review №29

Best car service shop n las vegas nevada i love em. Service was great an the people were very professional.

Ja
Review №30

Great service and staff

La
Review №31

Was very fast. I didnt have to wait to long to be service.

Be
Review №32

Everyone has great customer service anReliable !.. glad i found this place an the prices very reasonable

Ro
Review №33

Very goodthey were also very friendly and helpful with me getting my oil changed

Os
Review №34

Best management best guys best price best value

Jo
Review №35

Good service and friendly customer service

er
Review №36

Horrible. I brought it in for a smog and he failed me. Then high hit me with high pressure to do the diagnosis there when I told him my mechanic is across the street. He wanted to charge as much as the Xhrysler dealer for diagnosis.

Ka
Review №37

I really enjoyed the service here got a quick and easy oil change I would definitely recommend and one of the employees in particular was very helpful I think her name was Magdalene thanks for your help

Er
Review №38

Great services and low prices!! Mag has splendid customer service

Al
Review №39

I come here all the time to get my oil change they have great prices and its always nice to see mag shes great.

Jo
Review №40

Great service! Shanice was so nice and her customer service, exceptional! Would recommend this location for oil changes and any car services. GREAT PLACE!!!!

Co
Review №41

I come here anytime I need to service my car. Always good customer service!

Yo
Review №42

Mag has great customer service and is very helpful, cheap good prices, great mechanics

dy
Review №43

Very good and fast service also great prices for services

Se
Review №44

Very nice and friendly staff. Shanice is also helpful and nice. I recommend USA auto service for all your overall car repairs.

Lo
Review №45

Mag is Polite. Professional. Very good prices!

Aa
Review №46

Very friendly and honest service. This is the only place I take my truck.

An
Review №47

My 2 brothers came up there and got oil changes and a tune up on 5/23/20. Very professional and they were pleased with the serviceA. Robinson

Ri
Review №48

I would recomend this place to anyone . They all kind and professional. Good service. The lady at the front (MAG) is very kind and talkative.

Fa
Review №49

Mag gave the most professionals customer service .USA Auto Service is fast and convient we well advise and refer family and friends for all auto needs

Ar
Review №50

Mag is always very amazing the mechanics awesome great customer service 🤗😁 they have a customer for life😘😘

Au
Review №51

Mag she’s very nice and helpful come on down for anything car repairs.😊

Le
Review №52

So nice and friendly! Shanice the beautiful lady that works in the front was extremely nice and knowledgable. The other beautiful lady directed me over to the mechanic who was very nice and explained all I need to know. I will be back and referring people as well. Thanks!

Po
Review №53

Mag at the front desk rocks!! Totally professional and makes the company standout above all the rest

Ma
Review №54

I will recommend this place for any car issues. Very honest people and will let you know true facts of your vehicle situation...

Ta
Review №55

DO NOT TAKE YOUR CAR HERE!!! They ripped off my daughter who just went in for an oil change. Claimed she needed a ton of work, we said okay, talked to other people who said we were being ripped off, called to cancel job 45 minutes later, they said the job was already complete. How do you do a $1700 job in 45 minutes? These people are awful.

Yo
Review №56

Shanice is the best. Customer service is perfect. Best place to go in Vegas.Thank you

Ch
Review №57

The group of people working at this location are professional & transparent, they do good auto work & you can finance a part of your car fix.Check em out.

Ne
Review №58

Excellent service I got my car worked on it was fast and easy and financing was good easy approval

Ma
Review №59

Great service great mechanics very knowledgeable in telling us what to do about the repairs our vehicle needs

Bo
Review №60

Had a great experience. All staff are very knowledgeable and friendly.

Re
Review №61

Great place to have your car serviced very friendly people who do great work

Bu
Review №62

Quick and convenient! Does great work

Fr
Review №63

They did me good man, fair prices for what I got done, just be weary, google says its opened on sundays, but that is not the case.

De
Review №64

My husband is a disable veteran and we thought we were dealing with people that have honor and integrity, I am not sure the manager knows what that means.We brought our infiniti in to check the radiator fluid and after a diagnostic was told that the alternator and battery need to be replaced and they would adjust the radiator fluid. Then we got a phone call that the radiator was bad oh and the water pump. The only thing not needed was a new engine.Then we find out the mechanic we made ALL our arrangements with was let go and now they are talking about putting a lien on our vehicle. He told us we could make partial payments due to us being on a fixed income. Apparently this was lies and we must suffer God forbid the manger honor what we agreed to and were told.I initially thought this place would be different than the rest but I have no idea if all the repairs where truly needed to a tune of over $3000 (ironicaly the quote given on repairs that should get done but not needed at this time.)

cr
Review №65

Great work and the customer service is really good.They explained everything very amd fairly priced.

Ge
Review №66

Have oil change at USA auto service at this location, the service is very good

N
Review №67

Great service you guys really helped with my leak on my car, because another shop messed it up but I am really thankful that y’all helped me. I would recommend this company to anybody who needs help with their car.

Ja
Review №68

Good service and price

An
Review №69

My experience was great i was in and out in 45 minutes very fast and professional and Mag in the front was very friendly. I will come here from now on for my oil changes.

Jo
Review №70

Always. Great. Service. On north. Rancho.

PE
Review №71

Quick service, another day with such a beautiful cashier

Ad
Review №72

Mag was great and everything was very professional

re
Review №73

Fast and friendly service at a fair price. Just so everyone knows its their job to upsell service items.

Ro
Review №74

Does your wife drive this car because I wouldnt let mine drive itis what he said to me, high pressure sales tactics while trying to get a simple oil change. Yup its one of those places.

Ra
Review №75

Great guys will be back

Te
Review №76

Great customer service quality work

Da
Review №77

Very quick and professional. Thank you!

B
Review №78

Honest, thorough, and friendly. Brad S

da
Review №79

They were very courteous. The wait wasnt long..

ve
Review №80

Best place ever do recommend

Ju
Review №81

Great prices and mag is just the best

Ro
Review №82

It was great service n the receptionist Shaniece was great

xx
Review №83

Great service

Er
Review №84

Smog check

La
Review №85

Mag is the best period!

Ja
Review №86

Great customer service...

Mi
Review №87

Best service ever

Gi
Review №88

My experience with U S A Auto care was very professional

Ca
Review №89

Great service

He
Review №90

Service excellent customer service excellent job

Si
Review №91

Excellent 👍🏻

Ro
Review №92

They were great

De
Review №93

Worst service I have ever seen in this town !!!!

As
Review №94

Very helpful

Di
Review №95

Very nice!

La
Review №96

Great place

jo
Review №97

Great service

ma
Review №98

Good service for work fix the trans pan gasket and mag helped me a lot

La
Review №99

Mag always bingo treats me with a mobilized and solves my questions today without bothering and always with a sunrise thanks for your service

Ma
Review №100

Very good attention and very friendly and educated. I recommend it. Every time I go I have no complaints. Thank you.

Information
4 Photos
100 Comments
4.7 Rating
  • Address:3101 N Rancho Dr Suite #101, Las Vegas, NV 89130, United States
  • Phone:+1 702-395-8576
Categories
  • Auto repair shop
Working hours
  • Monday:9AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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