Karen took care of us from start to finish, customer service was superb and we cannot truly thank her enough for making our visit so special!!

My husband and I had a terrific experience with Miss Desiree Ms Karen and Mr. Zach they are terrific they’re knowledgeable I suggest and recommend anybody that is looking for find jewelry and associates that know their knowledge please go to Kay

Very helpful associates, Im very happy with my purchase 😀

Zachary Arnold has the best customer service I have ever experienced. This Kay has a great selection and everyone is so helpful. Thank you Zach for an awesome experience

Great friendly staff, they really want to make you happy.

Zach and Amanda were awesome! If not for them, I would not have come back to Kay, and would not have completed my recent transaction. Kay as a company has dropped the ball several times for me and my wife recently. If judging my experience with them as a company, and my experience with their customer service hotline, I would be giving them a one-star review. But because of the associates at the store, they get a four stars. The associates get five stars, but I still am not sure I trust Kay, so I deducted one.

My favorite place for jewelry. Very professional and courteous.

Zach was awesome at Assisting me in a timely manner with my repair transaction! Looking forward to picking up my necklace!

Went in this evening to pick up my Movado watch and the young gentleman that helped us was awesome. We proceeded to look at mens wedding bands and because we have spent thousands of dollars at this store we had a $100 reward certificate. Well we found a mens band we liked but they didnt have my size so it would have to be ordered. Because the reward expires tomorrow ordering was out of the question. The manager was not willing to even check inventory at another store instead told us we were sol. Never shopping here again.

It was the right place to go. Found what I was looking for at the right price. Very satisfied.

The consultant was extremely helpful and very nice! She treated myself and my fiancé with the same respect I treat my own family! I will recommend Kay’s to all of my friends and family! They did a OUTSTANDING job!

Zach was really helpful and cordial!

I decided to get a simple gold band to go with my diamond ring (after many years of marriage!) and stopped in. Mackenzie Ross was no only helpful in suggesting just the right width and size, but also in showing me how to get my diamond ring restored so that it would match the ring and secure my diamond. All of this was done with a great sense of humor and care! Thanks, Mackenzie!

This was my wife and I first experience with Kays. Jason and Shayne were both very helpful, understanding to our needs and definitely patient with us. Because of them we will definitely go back.

My husband let me shop around for my wedding rings and I Instantly feel in love with Kays! From Day one the staff was so friendly and helpful. When I damaged my ring, the store manager was nothing short of Amazing!! I will always and forever be a repeat customer!!

Okay, this place is amazing. I got all my wedding jewelry here including the things I wore day of. Jason is so helpful and knowledgeable, and I will never go anywhere else!

This location lured me in with an offer of interest free financing if I made a 20% or more down payment. However I have been charged interest since to start and they say there is nothing they can do about it.

I only gave 1 star to write this review. So I went to Kays and saw the exact same 10k solid gold curb link chain with matching bracelet the price at Kays was $1,900.00 dollars and my fiancee purchased mine from Walmart for the exact same set and only paid $700.00 then we went to the cherry creek mall and saw a necklace she wanted and Kays was wandering $450.00 as to walmart only asked $169.00 . Kays is a huge RIP off I highly recommend do not buy jewelry from them

I brought my ring here after it was messed up at signature diamond. The staff was amazingly sweet and understanding and did everything they could to get the price as affordable as possible to reshape, resize, and tighten the stones in my ring. They went above and beyond to help me and even had the order rushed. One of the staff members even bought me one of the teddy bears they sell (I was an upset mess lol) I cant wrap my head around this amazing service. Bonus, my ring was set out to come back on a Monday but it came even earlier than the rush on the Thursday before and I was elated. It looks beautiful now and fits perfect. I will recommend this place to everyone!

Amanda was excellent. She was friendly, helpful and able to find my purchase in their system when other Kay Jewelers were not.

Amanda is awesome. Ive always had pleasent experiences here. They seem to always have a better selection compared to the other stores and Kays around as well.

Ive been in Kay a few times. I havent had great customer service in person and just experienced it over the phone. I purchased a ring online which was delivered Friday, I have been calling all day to let them know I wouldnt be in until tomorrow to pick it up. Which I thought thats the nice thing to do but I guess not. Maria answered with a snotty attitude right off the bat. When I told her why I was calling she answered me with a snooty voice like I was 10 and she needed to go down to my level. Before I could even say thank you she hung up on me. So over the horrible customer service at this location!

UPDATE: it may have taken some time but at the end I am very happy with the result. I officially have a rung on my finger. The customer service we received In store and with our specialist was immeasurable. Thank you.want to start this by saying that Amanda and McKenzie are wonderful. They have gone above and beyond to help my husband and I. As far as my experience with Kays I am super disappointed and heart broken. We chose to spend our hard earned money in the store for an engagment ring and then followed up after we got married with our wedding bands. From the very start we had issues with Diamonds falling out of the ring randomly. The day after I brought my ring home I noticed diamonds missing. Now a couple years later, my ring has been in for service countless times. It has been in the shop more than its been on my finger it feels like. I dont have my ring to wear. We NEVER anticipated having to invest in a new ring. We thought this was my forever ring until it started falling a part. There was nothing equivalent in store that would qualify for an even swap out(we resisted at first never wanting to give up our sentimental ring but decided for the long run it was better choice) but the only other choices were less carats which makes sense for NOONE. We decided last week to just replace the same ring, and got a call back Tuesday ( the day we were supposed to pick up) that ANOTHER DIAMOND FELL OUT) We have received apologies, but unfortunately it doesnt replace the important moments like birthdays, family photos, and the birth of my son that I should be able to wear my wedding ring with pride. Now I have been waiting for 2 days for a specialist to call me and try and resolve this issue. STILL NO RING ON MY FINGER. Very upset. 👎

Excellent customer service...I live in A town in Oregon that does not have a Kays Jeweler so when I visit my son in Colorado I bring my rings here and theyre always so good about checking them over

Horrible, horrible service, I got a Fathers Day present and it was a bracelet that was broken, I sat there for some time while the manager ignored me literally ignored me and had some kid that had no idea what he was doing deal with the matter and then after a whole bunch of wasted time I was told they couldnt do anything for me because the person that bought it had to come in with their ID and then she copped an attitude with me when I asked her what to do. I will never go back I wouldnt recommend this place to anybody.

I love this Kays, Maria is always the most helpful, friendliest and professional associate.

Dont believe a word they say. Get everything in writing. Dont expect them to keep there word.

I dont rate as a rule but this store, and the staff who run it are top notch. I would recomend them to anyone I know. I have never had a bad experience, thank you to Kay @ the Mills for making it perfect! You are ture professionals in your field.

Helpful salesperson. Pleasant experience.

This place is too much.... Long story short, Ive gotten my watches re linked here prior. I buy my buddy a Nixon watch from zumiez in the mall and they couldnt re size it their since they didnt have the tool but they would give me my money if I brought a receipt from a jewler that did it. Ive done this a few times with the same zumiez and the same Kay jewlers. I go in a ask if they can do that for me. The lovey lady says yeah that its $10 or so and Im fine with that, zumiez will give me that money back with the receipt. But she goes on a rant how its already really small and its supposed to have more links which it did in the bag. Then she ask what type of watch and I tell her a Nixon and she ask how much it cost and it still had the tag on it ($200) Then she goes and tells me that they cant do it cause the watch has a matte finish coat and they didnt want to scratch it, since they couldnt warranty the watch but this watch was simply pushing out the pins and taking the links out. I went in 15mins before closing so I understand if she doesnt want to deal with customers but she tells me to go down the mall to another jeweler that they can do it and shouldnt be a problem or whatever. OK whatever. I change the subject and ask about their Movados since I was looking at buying one, all of a sudden Im her favorite person in the store. She grabs another rep and I tell them Im just looking I did buy a Movado actually Two of them but not from this place. Thanks Kay for the great customer service you provided

Jason and Amanda were kind and very helpful.

Dishonest and poor customer service! Will not go back!

Love this location 😉💎