Great rings for an wedding anniversary!! Young lady assisting us was warm and friendly. We like what we picked out. Thanks H .

My experience was wonderful and more! I went in with my mom who has dementia and was looking to spoil her for her 70th birthday. My father passed away last year and he would always buy her jewelry. I have never shopped at Jareds but after this, I will! Sharon was amazing! She took her time helping us. We found the perfect watch and necklace. A month later, i received the sweetest mail from Sharon. I had shared with her that I lost both my dad and sister last year and now my moms caregiver. She sent me a poem with a personal note.This alone will make me return. Thank you for the best experience and kindness.

Ive been to this location numerous times and its always been a wonderful experience. Sharon is so personable and sweet. She resized my engagement ring in one day so that I wouldnt have to go without it. Other locations told me it would take 2 weeks. She also let me look at my diamond under the telescope and explained the characteristics to me. Scott is also great and very polite. He was patient with my indecisiveness in choosing a wedding band and didnt try to pressure me into the most expensive item. They both treated me well and cared about my satisfaction. Highly recommend this location!

Went in to this Jared location to have my fiancé’s engagement ring resized and Danielle was extremely friendly and helpful. She was amazing and was able to get the ring back to us very quickly! She was very knowledgeable and knew exactly what we needed. We will definitely be coming back here!

My husbands and I came in today looking for a long awaited wedding band for me. And we found it!!!!! Thank you Sharon and Shelby for all your help! We love you guys. Cant wait to pick it up!!!

Scott and his team did and do a fantastic job. I came in for a repair and he walked me through the Maintenace process. When I made a purchase with Scott last month he took the time to tell me about the care and up keep process. I am very satisfied and will be a continued customer.

While the staff is knowledgeable and lovely, I have had a really bad customer experience in the store. I came in to get a ring resized, and had to put my name on a waiting list while the staff helped other customers. I had to wait 45 minutes until someone could talk with me - and then the transaction took another 30 minutes, just to drop off a ring. When I came to pick up the ring - same thing. I had to get on a waiting list and wait another 20 minutes before someone could help me. Ive had the ring for three weeks - and its sized too small. Even though I would assume Jared would correct their work for free, I am going to another jeweler because it is an incredibly frustrating and time consuming experience to work with them. I have tried calling them five times now to see if I could get an appointment and have yet to have anyone answer the phone. The phones do not go to an answering machine - they just ring out, so I have not been able to leave a message. I just dont have time to lounge about for that long in a store. Not sure what the problem is, but I will use my free time to find someone else who can help out.

I worked with Danielle K. at the Colorado Mills location to create a custom ring from two rings I no longer wanted. I cant say enough good things about the experience. Throughout the process, Danielle listened to what I wanted and made sure that the ring was perfect. In the end, I have a ring that is exactly what I wanted. Everyone involved did a great job. Thank you!!

I went into the Jared store at Denver West on 05/13/21 with a unique, somewhat strange need. After several long attempts at home to remove a diamond stud earring which the screw-on post had become stripped, I was hoping that Jared would provide advice on how to remove the earring. Even the tutorials online had proved futile. Katie was extremely nice and helpful; she asked the jeweler, Ashley, to provide aid....which he did and within 20 seconds, he had removed the earring. And to top it off, he replaced the stem; the cost was only $45! Thank you Jared.....especially Katie and Ashley! I really appreciate you both!

Super helpful, kind and patient saleswoman. Love this jewelry store!

Danielle, Shelby and the entire staff have always treated me with respect and professionalism. I couldnt think of any where else I would go to buy jewelry jewelry

Huge thank you to Shelby for taking care of us on this amazing Tag Heuer Aquaracer! Your customer service was top notch and Im so glad you were able to get one for us!

Shelby at the Denver West location was easy to work with and very helpful. Overall great experience.

Yesterday, April 9th, 202, I had such a pleasant time at this Jareds. I returned a broken gold chain I had purchased at Christmas time and received a replacement without question. I was treated as a special guest. I shopped around with Danielle and was shown just the right selections for me. I made a purchase and am scheduled to meet her gain soon to make another purchase. I couldnt be happier.

Selby was great!! She took her time to educate us on ALL of our options and choices and helped put together the perfect ring! Thank you Shelby!

The first time we went here, Sharon was our customer Service person and she was amazing! I hate to complain in general, but especially after our first visit was so good. Today when we went in though we were both very disappointed. Im not sure what the girls name today was, but Sharon took my info so I wouldnt have to do the whole process again, but the girl sized my ring finger to I guess double check, checked the ring under the lens, had her manager check it and enter the price codes again. Sharon had told us it would be a little under $300 to resize and fix. We made sure to save that money for two weeks only to be told it would now be $479 before tax. I understand things change with jewelry, but in two weeks I havent damaged it anymore and the price of Gold hasnt gone up that much. Just cant help, but feel incredibly disappointed.Update- We were able to get my ring resized and fixed at a small shop for $120 and it came out just about perfect. Sharon was amazing, so Im disappointed we couldnt work it out with her, but it worked out for the best.

Originally I left a 5 star shining review here.I no longer feel that way.Im going to wait to see if the manager will take care of my problem before I leave my final review but Im definitely NOT happy right now.

Danielle helped me look for wedding bands, we are getting married next month and were needing something fast. Danielle, she was so caring and knowledgeable I look forward to coming back to this location for my jewelry needs.

Sharon and Shelby are awesome. Ill never go anywhere else.

Good luck ever getting in contact with anyone on the phone. I have tried for multiple days and it rings until it gets a busy signal. Ill be going somewhere else.

Came to Jareds to get my wedding rings and anniversary band checked. They both needed some repairs. They will only allow three people in the store at a time and even though I didnt have an appointment, they found time to take me in. It feels like you have the entire jewelry store to yourself. Sharon was my rep and went into detail on what was needed as well as the cost. I was kept up-to-date on the repairs and even though the repairs were extensive, it only took a couple of days. Amazing experience.

Kind, fast service from knowledgeable salespeople. Katie helped us with a ring today and she was great! We tried the Westminster location and had such a horrible experience before we could even do any shopping, we turned around and came to this location. We are so happy we did!

Just took my rings to get cleaned and sized. Make sure to call and make an appointment before you go to the store. Also its not a same day cleaning you have to leave the jewelry and it takes a week or so to get back. I love the amazing service I get at this Jareds. We also had amazing service with picking out my fiances ring today.

I do not trust this place of business.There was an older guy who worked here and he switched my diamond out of my grandmothers ring!

Awsome! Scott made the experience easy and my happy husband. Great place to get your jewelry needs. Love it

For us it was first experience in this store and we can say only positive words about this place and people working here. There’s a special atmosphere, you can solve your questions and get very helpful advice.

Sharon and Scott were exceptionally nice and helpful. I have a great time whenever I go there.

Danielle and the staff there are always amazing. I only buy jewelry and watches there.

Very friendly and professional.

Excellent store experience and staff. Sharon you are a gift from God. Thank you so very much!

Me and my soon-to-be fiancé went engagement ring shopping on Tuesday. The staff was extremely friendly and helpful. We were offered beverages as we were shopping and I was trying on rings. My boyfriend is going back on Sunday to pick one of the three rings I decided on (I want there to be some surprise lol), and discuss payments/financing options. They made a very exciting moment so very special for me! I wish I could remember the woman’s name who helped us, she was incredible! She listened to what I wanted and was good about pulling the rings that matched my style and telling us about upcoming deals!

Tried to order a ring online for Valentines Day. They canceled my order. I called and placed the same order over the phone and was assured everything was done correctly. I even asked if they could deliver to POBoxes. They said yes. The second order was also canceled. They said they cannot deliver to POBoxes and that my billing address was incorrect. My billing address was not incorrect. The closest store to me is 100 miles away. Guess they just lost a customer. There are better quality jewelers out there anyway.

I was in this Jared yesterday without a clue as to what to buy for my wifes birthday. Sharon asked a ton of questions to get a good feel for who my wife is and helped me pick out the perfect gift. She was so kind the entire time and wasnt pushy at all. I could just as easily have walked out empty handed and Sharon still would have held the door for me on the way out. What a great experience. Thank you!

Dont go to many jewelry stores but I had a great experience at Jared helpful honest staff great customer service! Kids corner where my kids had fun waiting for me to finish my purchase. I was nervous but as soon as I stepped in was helped and welcomed. Cant say enough good things love love love this spot!

I’ve been in twice to this location in regards to exchanging my wedding set for a new one. Both Shelby and Cheri are amazing!! They are attentive to my needs and are extremely knowledgeable and very helpful. There is NO pressure to buy anything!!! I’ve spent a total of 5 hours in this store and everyone that works there is super sweet. I love this store! I will be making all my future purchases here. I am currently in the process of ordering and customizing a new set. I will make an update to this review with photos when it has been completed.

Went here against my better judgement and should have listened to my instincts. Do yourself a favor and find a small, local jeweler. What you may pay for in a small increase in up front cost, you will gain a thousand times back in better customer service, experienced staff and artisan jewelers. You may find a less costly piece at Jared, but if you need any adjustments or repairs, they will totally overcharge you. Ill spare you the details of my saga, but rest assured, you will be significantly better off elsewhere!

Went in with an idea of the ring I wanted. Sharon and Danielle were amazing they tried to find the perfect ring to no avail but ended up doing a custom piece that is absolutely gorgeous! Beyond happy with my experience here at Jared! Yes I went to Jared!

I couldn’t be more satisfied with this company! Ashley Garcia was amazing, she made it a great experience for the both of us! I highly recommended Jared to all my friends and family! I am proud to say we’re part of the Jared family.He went to Jared :)

Customer service was very rude.

Bought a necklace here for a girlfriend years ago. It broke twice and now my girlfriend is afraid to wear it after being fixed the second time. There selection is fine but quality is certainly lacking. Go elsewhere.

Sharon is awesome, when we first started coming in she took the time to explain everything about each item. Me being in construction and unfamiliar with any of this made it a bit more challenging for her but she continually educates my wife and i every time we visit and does it with a smile. Any time we visit she greets us by name and makes us so comfortable and relaxed that its actually enjoyable to come in. She always prevents me from picking the wrong item when shopping for a suprise for my wife. She knows as nd understands her taste.

Went in this afternoon in hopes of getting replacement posts for my diamond earrings. Was greeted by Sharon Viola who gave me the best customer service ever. She asked if I had ESP coverage and told me if I didn’t I would have to pay for the entire earring screwback and post. I wasn’t sure if I had coverage, and instead of turning me away, she actually looked up my customer info to verify. After some time(she had to go back over 10 years), she got me updated in the system, earrings sent in for work (they were covered), and my cross pendant and box chain (which she looked up too) sent in as well. I was grateful that everything was covered and even more grateful that Sharon was so helpful and friendly. Will always come back to her and this location.

This is the second time at this location and yet again very disappointed in the quality of work that was done. Sent my watch to be fixed, waited a month to get fixed and only repaired half of the requested request. Asked to talk to the manager and was told by the manager that he was on lunch and not to bother him as he doesnt bother me on my lunch. I would warn you if you are shopping at this location. Good quality jewelry, customer service the worse.

Customer service good up front until you need them. My custom engagement ring was a month late, first mold didnt have components requested...a listening problem on the staffs part.Follow up: several months after I received the ring I asked for what size the engagement ring was. I wanted to order another ring as a suprise for my wife and they replied with...we dont have that on file. What?! I spend $10,000 on a ring and you dont keep the size on file?!Update: 1 star to 2- After 3 contacts I got the correct ring size. My original sales person found the original size and got me the answer. If you shop here stay in contact with your sales person otherwise your service will suffer

Always treat like we own the place!! Thumbs up great people

Sarah was our representative, my brother was buying a ring for his girlfriend. She helped us throughout the entire six month period it took for him to purchase that thing and never pressured or hard sold us. Incredible selection, prestigious brand, and great customer service!

Sharon was so very helpful! I was extremely dissatisfied with Jesses approach. From the second I walked in he was a very pushy salesman. As I was looking around he was trying to discuss signing me up for a credit card from across the room. Which I found odd because he had no idea the money I came in with. I didnt feel comfortable telling him the reason I was there. I wanted to look around but felt very uncomfortable as he was hoovering around Sharon and I. He would try to push anything I showed interest in. I didnt make a purchase solely because of him. Although I really appreciate Sharon I wouldnt go back because of Jesse.

I wouldnt even give them a 1 star. They ruined my engagement experience! They tried over change my fiance 900 extra dollars in interested just so Scott could make his commission. He didnt tell us about any finance options! Sherry made us feel like our purchase was insignificant and were treated like children. This place is terrible! I suggested that when your looking for your forever ring to go else where!

They seem like theyre genuinely interested in helping you leave the store with exactly what you want theyre friendly people I really love shopping there for jewelry they have some really good stuff course Im not a real rich person but they try to stay in my budget and they do the best they can I really love this jewelry store thank you for the great experience

They didnt want to help or try to fix my problem

I had the most wonderful experience at the Colorado Mills location a week ago. Linda, Sharon, and Joshua were all on staff that night. I can not say enough good things about all of them. I went to remove a ring and get it resized. Although I was not able to get it resized because my finger was swollen, they were fantastic with tips to get it off. Because we were walking in late, I was fully expecting to get a grumpy staff ready to go home. That is not what happened. From the second my boyfriend and I walked through the door they were friendly, engaging, professional, and knowledgeable. They worked as a team to get us the best service I have ever gotten in a store. Each person went above and beyond in all regards. They all offered to help get my very stuck ring of, offer a new suggestion, or look up the warranty. Even though this location is a 2-hour drive from my home, I plan to drive back to get the ring resized because the people are so wonderful. I fully trust them with my ring that is very precious to me. Thank you for being so fantastic! All of them deserve at least a 70% raise!

Unbelievable. AVOID THIS STORE AND JARED AT ALL COSTS. Less than a year ago, we spent $600 on a ring that had a darker diamond on it than the rest. They sell us on how Jared will take care of it anytime we bring it back, provide us with paperwork that guarantees the diamonds for life. They promised to fix it anytime we came in. We come in and speak with a very unhelpful salesman named Chris Who tells us it will now be $50 to change out the diamond. We express our disappointment and dissatisfaction, he tells us to have a nice day. No manager, no desire to take care of a customer. They promise you the world and no follow through. The irony is we were there to buy another piece of overpriced jewelry as well.

Amazing experience as always

Rude, hack work, argumentative.Recently brought my wifes engagement ring to the mills location and they said the Diamond was loose and they had to fix it and I could pick it up the next day ... ok fair enough right? So I pick it up and it was in terrible condition scratches and pitted all over the prongs had to have them work on it 4 more times to buff out the damage they did to it .... so at least its done right . Wrong first time she wore the ring after that the diamond is loose really loose so I call them and they say well bring it in and we will look at it..... yeah right ! Why so they can argue with me more saying well we are the ones that damaged it. Couldnt be more displeased with this location I will never ever ever go to this one again . Everyone should do yourself a favor go to the centennial location that shop is top notch so brought it there and they fixed it in ten minutes and they finished off fixing the damage the mills did. Zero stars this location should be shut down.

I was very pleased with the service I received today. I enjoyed my time with the staff.

Sharon and Richard were very helpful. They took as much time as I wanted and treated me as though I were the only customer in the store.

TERRIBLE IN HOUSE CUSTOMER SERVICE. I wish there were a zero or negative rating. The employees at this location conduct themselves as if they could care less about customer service. They defer to the customer care line at every instance of a complaint. It is no wonder the location was void of customers, other than myself. Ive cut my Jared card up and melted it.

Just want to let you everyone know DO NOT GO TO THIS STORE. They pick and choose who they think will spend money.. will only help who they. Barbara this is 2013 race should never play a part in who you greet. After complaining to the manager about how we were treated she also let her employee Barbara get confrontational with us.. terrible service.. I will pass the word on..

No hassle Don was GREAT!! CELEBRATING our 20 anniversary Thank you for your help

So, they lost my ring. By lost I mean I dropped two of them off (wedding and engagement) to get cleaned and recoated. A week later I went to pick them up, they only had the one (engagement). They looked over the cameras, talked to the employee I dropped the ring off with, and cant find it. They are replacing it, free of charge, but even though it was purchased at this location, they didnt know what they were replacing. Im happy this was a simple, replaceable band, but what if this was someones heirloom, passed down from generations ring?I wouldnt go here.

Always a good experience going into the store. Wouldnt necessarily agree with the interest rates but it is what it is.

Great service at this location! Friendly and helpful staff.

This location has the worst customer service ever. I will never return and spend money in this location. I brought my ring in to be fixed, no repairs were made. After I spoke with a rude associate who doesnt know the first thing about customer service I spoke with the clueless manager who still didnt rectify the issue or apologize for her staffs rude behavior.

This store is greatest store I have ever shopped in. Service right there but not opressive, ask for Don.

Purchased a Tag Heuer from Rebecca... Great service!Very friendly and professional . Highly recommend

Terrible customer service. I refuse to go to the Lakewood location ever again. I took my ring in to get cleaned and didnt realize I needed to bring my paper work in to show i had a maintenance plan. He was so condesending and rude and made it seem like a huge inconvience to look up my information. I had to walk out of the store and let my husband deal with him before I lost it. Should have went to Shane Co!

I will be shopping either another store location or another company. Ordinarily I have had good experience with Jared. My husband had a credit card and has bought many items from here. Unfortunately today I brought in my antique wedding ring to be repronged and a small side diamond to be replaced and I had Don, a manager, assess its value. He valued it at half of what we paid for it. Now I understand that it may be worth less, but not that substantiallyso, I questioned it. He asked how much we paid and I told him and his response was you paid that much for this?. Its my wedding ring! I didnt appreciate him looking down like that and acting as though its worthless. He said he would measure the stones. He came back with a ring with two smaller center stones than mine and used it as proof as why my ring was worth less, saying it has more side stones. My center stones are larger so I didnt feel it was accurate, but said if they could only insure it for that much, whatever. He said he wouldnt take it and repair it if I wanted it appraised higher. I almost continued, but felt really insulted. The woman who originally helped me was very nice. I told her I would come back, but wanted to check with some place else. It left me with a bad taste in my mouth. I called coperate and they were super nice and helped me with the situation. But it makes me never want to go back to this store again!

I was told at the time of the sale that there is 0% interest for 1 year. I am being charged 28.24% interest. I will never purchase anything from Jared again.

Rude. Before I delve in know that I would have left without their services but the first thing this woman did was fill out a sheet, making me feel like I kinda had to go with them or make a scene. I loathe when places do this. You shouldnt expect me to commit before I have a chance to ask basic questions.I came here to get my engagement ring resized. I picked Jareds bc the last time it was resized they messed up a little and the band was actually round. I though going somewhere bigger would be better to get the flaws worked out.It was clear the woman who worked with me didnt like my ring, which is probably bc it was my grandmas and not bought from her. Yes its tiny and would probably be super cheap, but it lasted through the depression and 60+ years of a marriage that only ended when my grandparents died a month apart from one another. That ring symbolizes so much more than a price tag or large rock ever will. It shouldnt matter to her though. Just resize the thing and stop telling me every aspect of it needed to be replaced for one reason or another. (Both the band and the part that holds the diamond in where flawed in her mind. The bands issue was it was thin though? Also, not much left after that.)To be clear it probably does need some work after being worn for so long on the top part. Id like a second opinion but it seems plausible. But it seemed every question I asked was foreign and nearly offensive to this woman. I mostly asked about things like pricing by the way. And yes, I asked how you make a ring smaller and why I didnt get to keep the gold they cut off (never really got an answer to that one). I also wanted to know if they did re-tip it where the gold would come from (unknown scrap metal) and if they could use the gold they were taking from the ring instead (wrong color so they wouldnt do it). Not gonna lie, I refuse to guy gold or diamonds for humanist reasons. Call me weird, but a good salesman would just respect it and move on. Most likely Ill get it fixed elsewhere. Ill just have to research to know where.I was going to look at their pearl necklaces afterwards for wedding jewelry. But this woman never considered I might buy something and after dealing with her and the condescending way she said she understood the ring was sentimental I didnt either.

This place is a joke nothing is really affordable unless you want to spend thousands dont waste youre time ......

I have had a few issues and each time I speak to the manager- Don- and he always gets us taken care of. I go back here because I know that he will do what it takes to make things right.

Looking for Pandora charm and they had it.

Very helpful and a genuinely friendly staff

I love Jareds .

Great people and great place

Good customer service, nice and quiet place

Inadequate service very UN-pleased

Love it here

Friendly and professional

🔥🔥🔥🔥🔥

(Under Japanese) I dont normally expect good service in the States, especially because Im from the country of “good services” everywhere you go, Japan. But, I must say, this is the best service I have ever had.Everyone at this Jared was so sweet and caring, and I felt so valued, special, and cared through their service. Planning wedding in 2020 was hard and ended up cancellation 2 weddings, but finding the ring there definitely lit up my journey!I searched for and used an engagement ring and a wedding ring. Im used to the good service in Japan and honestly I didnt expect the service in the US wherever I went, but I was really impressed with the service at this store (I wasnt good when I went to another store, but this one The store staff is the best)I was worried about looking for a ring and visited many times to consult with him, but he always welcomed me and took the consultation, and I found that he was very important and caring.Due to the influence of Corona, the wedding ceremony was canceled twice, and the process of getting married is often a painful memory, but I was able to meet the staff of this store and find a ring with these people. It was a great memory!Insanely recommended, really recommended.