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Audi Lakeland
1215 Griffin Rd, Lakeland, FL 33805, United States
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Audi Lakeland
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Jo
Review №1

Attention to detail and customer service is a lost practice in todays world. Rey Bonet is exceptional to work with and Lakeland Audi gives him the backing to provide great customer service and attention to detail. Best Audi dealership in Florida. Look at the reviews. It’s true. I will continue to do business with Rey and Lakeland Audi.

Wa
Review №2

Definitely a awesome place to buy a vehicle, me and my family had a wonderful experience with Kevin Roman, he helped us find the right vehicle for our family needs with no pressure, gave us a few options and very friendly and great costumer service also would like to thank the GM Mr.Paul Gomez for making us feel welcome and truly making an awesome car buying experience. Thank you audi of lakeland for making this great experience.

Mi
Review №3

Unfortunately I won’t be back here. They never had an issue accepting Audi service coupons multiple times that were specifically meant for Audi of Tampa, which I appreciated. However, when I had a huge (my largest) bill of $4,500 or so, they decided they wouldn’t accept the Tampa coupon after the service had already been done. Gary stated he would “see what he could do” about the bill, but never got back to me and stopped answering my texts asking about the discounted price.When I arrived to pick up my car, I again asked and he said, “no we can’t honor the 20% off.” I found this totally dishonest, since the coupon would have saved me a large amount of money, they decided to pick and choose when they would accept the coupon and then played games on making me think he would honor it and then never responding back. Never once was this an issue before, until I had such a large service bill. Greedy.On top of this, during the same service, they also charged me for an issue that their tech created 10 months ago when I got new engine mounts. I brought my car back to them then, but they “couldn’t find the issue.” Gary “discounted the price” but I should have paid nothing since the issue started immediately after my engine was pulled. No matter how I explained it to them, they would not do the right thing. Not sure if they are hurting for business, but avoid this place at all costs. I drove out of my way to Lakeland because I thought I found a good, honest dealership, I was wrong.

Za
Review №4

Thank you 🙏 Vito for a great experience

Mi
Review №5

Vito is as dishonest as they come.I was contacted by the GM about my car that was listed for sale on Autotrader. He made a very fair offer which we accepted. In between our agreement and our arrival at the dealership in Lakeland, the car got scraped by someone backing out of a parking space.We drove 1 hour from Clearwater to Lakeland and met with Vito. I had full expectations that the price would be adjusted for the fresh scrapes on the bumper (the original negotiated offer was based on the photos with no scrapes, as it was).Vito looked at the car and came back and reduced the offer by $2,000. After driving both cars 1 hour to Lakeland, this was just insulting. Vito was so far off base on the cost to repair these scrapes that I could tell he thought we were either desperate to sell, or stupid.If Vito had been reasonable and had said, look, here is what it will cost us to fix these scrapes, and here is a fair updated offer we could have done business. Instead, he has us drive 1 hour and tries to low ball us.Be warned, if you deal with Vito, you are dealing with someone who only cares about how much money he can make for the dealership. Dont expect honesty or fairness.

Ma
Review №6

Audi Lakeland, more specifically Zane and Zach, went out of their way to accommodate getting my wife the exact new Audi vehicle she wanted. Given the current chip shortage and inventory availability, this wasnt an easy task. The pricing was fair and transparent. The post-sale follow-up has been outstanding and appreciated. I definitely recommend Audi Lakeland!

Za
Review №7

Excellent experience, easy and pleasant. all the staff is incredible, my expectations were met.Vito and Paul both were amazing!! Thank you guys 😉

At
Review №8

Easy transaction and great trade. Vito @ Lakeland Audi was not only helpful but polite and nice too. Whole experience was awesome!!

De
Review №9

Stopped in to see there were any new cars available as they are extremely scarce right now and unfortunately the vehicle I am interested in is not available. What really stood out was the how far the staff went out of their way to let me know that I can order a car. Even the General Manager caught me on the way out and said he would love to order the car for me. I would do business with this dealership when there are new cars available again!

wa
Review №10

Kevin was great. Very knowledgeable and was able to get us into a car that was exactly what we was looking for. Would definitely recommend this dealership.

ti
Review №11

Highly recommend Kevin Roman!We were looking to purchase a Lexus RX 350, my husband had been searching different dealerships and locations, he came across the exact one I wanted at Audi Lakeland and started emailing a sales representative, Kevin. He sent us a very detailed video of him showing the car and describing the perks about it, so we decided to go take a look at it. Once we got there we were quickly greeted by Kevin with a warm friendly smile. He was very informative and helpful with all the questions we had and stayed late to help us get all set up with our new car. My 6 year old daughter was especially happy with him, he gave her his last candy bar and she thought that was the nicest thing! Thank you again to Kevin and the staff at Audi Lakeland for helping us that day close our deal of getting my new car!

Ja
Review №12

I have never been so disrespected at an Audi dealership (or any dealership for that matter in my life). I dropped by because I was in the area looking to pick up an online parts order. Two guys walk up and tell me the parts people are out on Sundays. They clearly didnt want me in there due to their attitude. I said well they will have to return the parts then and started to leave and one of them (guy with tattoos on his arms) sarcastically says have a great day man! He knew what he was doing. Is this how you treat your paying customers at Audi? Is this how you treat life-long loyal brand customers? I now know which dealership to avoid when shopping for my next Audi.

an
Review №13

Had a great experience buying a Toyota supra from this dealership. The staff was helpful and prompt to assist me in trading my vehicle. The transaction was quick, and transparent. Definitely will be coming back for future vehicle purchases. Ask for Rey !

Lo
Review №14

After having done a lot of research and visiting a lot of Audi dealerships, I landed at Audi Lakeland because they had the car I was looking for. Rey was outstanding from beginning to end as my salesperson. He was patient, answered every question I had, never pressured me in any way to buy, and listened to what was most important to me in the purchase and cared about getting to financial numbers that worked for me. I cant say enough about Rey and the dealership and how he went above and beyond to deliver first class customer service. Relationships of trust are almost extinct in the marketplace anymore, but Rey with his honesty and kindness earned my familys business for life- thats why we will make the drive from Orlando area to Lakeland just to work with him. Thank you, Rey!

Co
Review №15

Vito and Danny at Audi of Lakeland florida were very helpful. They stayed after hours to get us taken care of. Quick and easy process. Thanks!

Re
Review №16

I came in with My Lease that was ending in 22 & walked out a Extremely Happy Customer! I would Highly recommend this Audi dealer! Vito is a Phenon Sales Person

Le
Review №17

Rey is a great sales person, even a year after our purchase if I ever need anything he is speedy to help me get set up for service or with any questions I have! He is great and I’ve had a great experience with Lakeland Audi! Service department included!

Br
Review №18

My wife and I meet Rey at Audi of Lakeland while car hunting, he was really helpful and after spending a few minutes with him we felt comfortable enough to purchase our first Audi! Rey is a professional and treats his clients with the care they deserve!! THANK YOU REY!!

Ba
Review №19

I so enjoy driving my Audi E-tron purchased from Vito and I especially enjoy the service provided by Audi Lakeland. Thank you for taking care of Little White!

Bi
Review №20

I bought a car from Rey at Lakeland Audi for my wife and she absolutely loves it! The experience we had was great! Rey was very knowledgeable!

Ra
Review №21

Bought my Audi Q3 2021 at Audi Lakeland. It was smooth, beautiful experience, no pressure tactics. Everything was explained to me in details. Easy process. Rey, the salesman, great guy. The Best so far.

Ti
Review №22

I purchased a 1987 Porsche 944 from Vito Susca of Audi Lakeland on January 16, 2020. He worked hard to answer all my questions and address my concerns throughout the process. Prior to my visit to the showroom, Vito sent me photos of other Porsche examples for comparison. Upon my arrival, he conducted a thorough review of the vehicle, going over every detail and option just as he most likely would for a brand new Audi. During the signing process, he worked hard to get the price to where I needed it to be. My overall experience with Audi Lakeland was outstanding. Vito is an asset to the staff and they are fortunate to have him on their team.

Da
Review №23

Disappointed that the sales people just wanted to sell my 2017 Q3 premium plus and didn’t let me know what I could’ve added to the vehicle. Mine didn’t include navigation and they didn’t tell. I was ready to buy my car anyway, just wanted honesty and transparency. Buying a luxury car this is the bare minimum a customer expects. I know that this is not Audi’s fault, just this particular private dealership. Nobody wanted to help afterwards I had to call several times. I DO NOT recommend this dealership at all. If you’re in the area, Audi Tampa provides a way better customer experience. Had I known I would’ve purchased my audi with them instead.

Bo
Review №24

Rey Bonet sold us our Audi Q8 in December 2020. His friendliness, courtesy and knowledge of all the Audi vehicles makes him an invaluable asset to Audi Lakeland. He went above and beyond by helping us with various technical options unfamiliar to us on the new Q8. Rey is so positive and upbeat. Very refreshing in today‘a world.

Pa
Review №25

I was nervous getting a (new) car after having the one I grew up with for almost 12 years. That being said, Audi Lakeland has quality, pre-owned vehicles (as well as new) that are just beautiful. Rey Bonet was patient, professional, and clear with his guidance in finding and recommending the vehicle best suited for my needs and budget. Thank you Audi Lakeland. I love my car!

Ei
Review №26

Awesome! Purchased my 2nd car with Avy Torres. As usual he takes good care of me.

Ch
Review №27

I purchased a new Audi on June 17h. Rey was my salesperson and it was a pleasant experience. Excellent service and love the car.

An
Review №28

Updated as of 3/20/21, Audi Lakeland still does not have our tag transferred to the new car and, after checking with the tag and title agency, the car title is still registered in the previous owners name. Also, we have not received paperwork or confirmation of the Audi Certified extended warranty at this point.First review, 3/06/2021 was -> Best dealer experience ever. Easy process. The time it took, from home to dealer, 2 vehicle test drives, purchase negotiation, completion of paperwork and then back home was less than 4 hours. 5th star comes once the extended warranty is confirmed.

Zo
Review №29

The buying process was outstanding at Audi Lakeland with the help of my sales advisor Kevin Roman, he made the process so easy, that will made me a loyal customer to Audi Lakeland, the whole transaction is so transparent which you cant find in any other dealership out there, there are no surprises or hidden fees which I appreciate a lot, Thanks Audi Lakeland and special thanks to Kevin Roman..

Ka
Review №30

This was the best car buying experience we have ever had. Mario was great to work with. No high pressure sales tactics. Thanks, Mario!

Mo
Review №31

Zach was super helpful and made the process of buying my new car extremely easy. Will definitely do more business with Audi Lakeland in the future.

Fr
Review №32

Lakeland Audi was amazing to deal with! Vito took care of all of our needs and went above and beyond on every aspect of the vehicle purchase and delivery. They made it so easy!

On
Review №33

Thanks to Rey Bonet for hooking up my sister in law with a car. Really took his time to work with us and get her in a vehicle. Keep up the good work

Ni
Review №34

If youre looking to purchase a new vehicle, dont look any further. We originally started researching new vehicles this week and started to get general pricing for a weekend vehicle from multiple locations and different manufacturers. Mario answered our email not only with a custom email response but also a personalized video to us with the vehicle we were interested in and a quick overview. This turned our initial research into a sale with Mario. We ended up purchasing a brand new 2020 Q5 Premium Plus with add ons for the price we found acceptable. This was such a stress free transaction unlike other car dealers in the past. We felt Mario was always looking out for our best interest and we never felt forced to purchase anything we didnt want. I actually felt bad at the end for being difficult at times (sorry Mario!). We are looking at purchasing another Audi in the near future and wouldnt look any further than this dealership with Mario.

Ja
Review №35

Ask for Zachary Linton he is the best! He’a amazing and makes the car buying process really smooth and really knows know his stuff.

Ca
Review №36

Vito and Gary Helped me out! Thanks Guys!

La
Review №37

Vito explains everything in detail thank you 😊

V
Review №38

What can be said about this Audi dealership? Other than the cars were very clean for most being preowned. The main sales man is very nice and informative on the cars. Took a Lexus on test drive had to allow them to take it off the lot but must admit it was a fun car to drive. The prices are average for the cars but they do seem to have some play on them. They focus more on the one on one aspect of car buying and aren’t pushy to sell a car. I think it’s worth checking out.

Ch
Review №39

We had an absolutely wonderful experience today with Vito. We never once felt pressured by our salesmen and they did everything they could to meet our needs.

Je
Review №40

So I just purchased an Audi from Audi Lakeland, FL and these guys were the best. The show room was spotless, they had everything cleaned and were going the extra mile to make the transaction happen as quick as possible. We felt safe and I have never had such a quick and easy vehicle purchase in my entire life. Thanks to Mario and Jared for working with us to make this all such a great experience.

Wi
Review №41

Vito was great! Walked me through everything and made sure I understood the process. Easy to get in contact with and had all the answers. Made the buying process simple, and best of all, fun! Call Vito and get in an Audi asap!

Ei
Review №42

Joined the Audi family with my 1st car and now my second. Avy is the guy to see.

Ro
Review №43

My son bought a car here. The service was very good. They were able to get him the car payments lower to what he wanted. They were great and hes happy with his car.

th
Review №44

We bought the car from out of state and Avi handled everything beautifully, right down to picking us up in Tampa. Negotiation was very fast and fair. The whole process required everything to work just right so we could successfully begin our 2 week drive home, so we are thankful to Lakeland for making this happen. Best car purchase experience ever. Oh, and the A6 Allroad is a dream.

Al
Review №45

I had an amazing experience at Audi Lakeland! I highly recommend getting with Kevin and Danny. I never felt rushed or pressured into buying anything and they were there to help and answer my questions every step of the way! I’ll always stick with Audi Lakeland.

Ti
Review №46

I have watched this dealership being built from the ground up. I saw the first new Audis arrive still wrapped like a Christmas present. Its a beautiful place and great for the economy of Lakeland.

Mi
Review №47

They are open on Sunday. All other dealers in central Florida are closed on Sunday. Mario helped me out with a used car purchase, no salesmen tactics there. He listened to my requests and paid close attention to everything I said. The manager on site was fair negotiating my trade in.I purchased a used Tesla Model X, they were unable to locate the charging cable on site, Christian took care of us the next day and had a new cable personally delivered to our residence by Caleb.

Br
Review №48

Some of the worse customer service and customer interaction skills I have ever seen. I would never do business with Lakeland Audi! Mostly poor customer service from the general manager.

li
Review №49

Come see these guys great deal Vito took care of me!

Ta
Review №50

I would recommend everyone to speak with Mario, his service was excellent. He goes above and beyond for his customers. By the way, this is my second purchase from him and he treated me extremely well each time I visited the dealership.

Ja
Review №51

If you need your Audi serviced my recommendations are to be sure and make an appointment with the great Advisor Gary Downey. He is amazing and has excellent customer service. He is always more then happy to answer all questions with a warm and caring personality and takes care of all issues. Leaving you feel like your in excellent hands with no worries. He made sure my daughters car was fixed and then he had the car delivered to my home cause I was too busy to pick it up.Gary you should hold a seminar of how to give excellent customer service so your coworkers can be just like you!!!!Thank you!!! You are much appreciated!!!

Bl
Review №52

Excellent from start to finish and got me my deal!

La
Review №53

Customer...Audi Lakeland is a awesome dealership! Great customer service! I just bought my second vehicle from them and the service was amazing! Vido Susca is a awesome salesman. Hes very professional. I looking forward to buying here again in the future!

Ra
Review №54

Vito did a great Job selling my Audi Q7!

Am
Review №55

Our sales rep Daniel Giovino was incredibly helpful and knowledgeable about the car I wanted(used 2019 Veloster!). Lucky for me he was patient with me about the manual refresh course and got me my dream car for an easy payment I can afford! I really appreciate the effort they took to keep me informed and I will recommend them to others for sure.

Ta
Review №56

Thank you to Vito and Christian. They were awesome and they made our visit fast and easy! We are extremely happy that we came to this dealership because they were a big help and we are definitely satisfied.

Br
Review №57

All I can say is WOW! Vito made the car buying process quick and easy. But above that, the whole team were so welcoming and kind from the moment My husband and I (and our Dog) walked through the door. We drove from Orlando, and Vito had the car ready at the front because my uncle Alan had called Paul and Vito to ask if the car I wanted was a available, the 2021 Q3 S-Line, and from there I felt like VIP. I had some credit issues in the past, and Vito reassured me that interest rates are competitive in this market, and with in minutes he had an approval for me without us having to negotiate- and I even got top dollar for my trade. Plus I purchased the care package, so they offered to schedule pick ups from Orlando when it comes time to service. I was so happy with Vito’s service that I literally had tears of joy. Vito thought of everything, he even prepared the car with a Bow, and thought of my gate and garage fob from my trade and transferring them to my new car! I will never buy another car anywhere else, Vito and Paul -you have mine and family’s car buying loyalty for as long as Audi Lakeland is open!! I cannot thank them enough!!

Br
Review №58

I am a disabled veteran, I spoke to a sales manager about buying a vehicle. I drove over 100 miles to get to this dealership and had an agreement that we would not go over a specific amount or I wasn’t driving all the way there. I was told I would be working with only that sales manager and if needed to stay under that amount they didn’t haggle prices but he would give me a veteran discount to make sure it didn’t. After I arrived, the sales manager that told me I would be working with only him never left his office to even said hi to me. I was lied to about the numbers and had my pre approval check written for a larger amount then I had authorized. I have a traumatic brain injury and was definitely taken advantage of over my disabilities. It could not have been a worse experience for me. I called the next day and was lied to more. I have tried to cancel my tire and wheel package and have asked 3 times for any information about the cancellation by email and still have nothing. I am 50 years old and have never been treated worse or lied to more and had money stolen from me like this dealership has. If I could give them negative stars I would. If you have any respect for our military and those who have served I beg you not to give these crooks a single cent. The disrespect they have shown me since I left has just continued. I don’t know if I have to beg to get information from them or what. Watch your wallet and stay sharp if you walk into this place. Just because they smile and act nice to you. They aren’t there just to make money they are there to take you for every cent they can in anyway they can legal or not.

Do
Review №59

This place is the worst for maintenance. I contacted them to diagnose and do repairs on my Audi Quattro. Weeks past and no news, finally I was told it was a fuel pump but they also needed to replace the entire fuel tank! They wanted $1600 for the tank and over $500 for the pump. Keep in mind that the car also had an overheating issue which they hadnt diagnosed yet.So we were only halfway there. I told them I would find a cheaper tank and the service rep. said okay. I tracked one down in N.C. for $200. It was drop shipped at the dealership. A couple days later I got an email saying that they wouldnt install it because it was used.I agreed to release them of any liability for a used tank since it was guaranteed by the supplier. But they still refused.I asked for the car back and found someone who could repair the car.The car was a mess when the new shop got it. Keep in mind it was brought to the dealership as a complete car, now it was in pieces. The driveshaft was detached and bolts were missing, the brakes were disconnected, the exhaust gaskets were missing, the bottom engine skid place was missing, the engine mounts were disconnected, and much of the hardware was gone. The new shop inspected and installed the tank I procured and said it was fine. They replaced the fuel pump, and all the missing hardware. They found the overheating issue and replaced water pump, exhaust gaskets and engine mounts and fuel pump. The car runs perfectly now.The new shop was appalled at how the dealership handled the car. The cost to repair the car at the new shop was as much as the dealership wanted to replace just the gas tank! If your Audi is over 10 years old avoid Audi of Lakeland, please!

aa
Review №60

We had a quick and wonderful experience here at the dealership! Got a brand new Q3 and we love it! Thank you Vito Susca for the exemplary service and for treating us like family! Ken and Paul were professional and made the process streamlined. We will definitely come back for the next Audi! Thank you again guys!

Da
Review №61

Im so happy with the service I received from Mario Polit our sales guy and also very glad hes spoke English and Spanish. hes very helpful with me. Also his General Sales Manager Paul Gomez supported with all process and decision to take our new suv. The finance manager Chris Foster hes very attentive and help us with clarify all questions about our new loan with our new suv. thank you so much for having this very competitive and excellent people hopefully theyre working for long time. I would like when I get back to Audi Lakeland been attended for this great team. I recommended this dealer 100% and special this people theyre amazing and you like me find a great car for each necessity.

Jo
Review №62

Vito and Christian worked well to get my payments cheaper like I needed and they exceeded my expectations as well. I am very satisfied with my purchase! Audi of Lakeland is the best dealership!

Lu
Review №63

Being in sales myself. Taking care of the client is my number one priority. Having knowledge of your product and knowing how to make it easy for one to understand is key. Daniel went over the vehicle from top to bottom and made it easy for me to understand all the feautures. I recommend him and his GSM Paul to help out with any of your Audi needs. Thanks for a wonderful experience.

Bi
Review №64

The dealership was awesome they took real good care of me they answered all the questions that I asked and was very professional about everything. I would recommend Vito

Ha
Review №65

We love Audi Lakeland! Yesterday my husband and I went in to get two Q3s and after working with Raj & Vito, that’s exactly what we walked out with. They were extremely helpful in finding exactly which cars would meet our needs and how we could make it work with our budget. It definitely wasn’t one of those uncomfortable pushy salesmen situations that everyone dreads. We truly enjoyed our experience there and are OBSESSED with our new cars! Not to mention the manager personally helped us out and thanked us for getting both of our cars from them. They’re all so friendly and kind!

Sa
Review №66

Veto and Kevin helped me with setting up my phone and were super informative.

Re
Review №67

We had the best experienced ever. Before we went to audi we were at a Toyota dealership and were grateful we didnt accept because we got a way much better deal and offer. We wouldve been paying $900 for a Toyota but were paying less than that for a brand new 2020 Audi. Greatest decision ever on my dream car. I really appreciate Mario for working within our budget like we asked and not forcing us to get something we couldnt afford

al
Review №68

Vito and Kevin are fantastic to work with and made our car buying experience easy and streas free.We will definitely be loyal customers for many years to come.

Ro
Review №69

Vito was great !

Sa
Review №70

Avi is the Rep you need to ask for when you call in.. Amazing service and attention to detail in the buying process...

Do
Review №71

Paul Gomez is the R8 V10 Plus Performance of General Managers! Thanks for the help and we will be back! Rey took great care of us and was a superstar on the job! Thanks guys! Great dealership!

Pa
Review №72

Rey’s service was outstanding. I was able to complete most everything to purchase my new car remotely. I only had to spend a few minutes at the dealership to sign paperwork. Buying a new car was a hassle free experience. Thanks Rey!

mo
Review №73

Worst experience getting a car from them. Traded my car in and gave them the total payoff that was due for me car. Told Vito the salesman I have about a year left on my lease and told me no worries he will take care of it. After 3 months my credit score went down 200 points because they wanted to cover the year of payments remaining after I signed for the new car from them. Never trust what they say they just want to make the deal.

co
Review №74

Audi went above and beyond for me when it came to My Audi Q5! It melts my heart to be a part of the Audi family thank you again IF you don’t have a Audi GET ONE ‼️

Ma
Review №75

Daniel was amazing! He helped me find great car at a great price! He was very patient and worked hard to get me where I wanted to be. Amazing service overall!

Je
Review №76

I am now on my 6th Audi purchase and am still in love with the entire staff at Audi Lakeland. From the greeting at the front entrance, to the sales staff, to service, to finance, everyone is transparent, honest and NOT aggressive! Cant imagine buying a car from anywhere else!

Sa
Review №77

Very easy, and very Friendly,Im very happy with my A5, and Vito Susca the Sales Person was very hopeful in every aspect. I will recommend Vito Susca to all my friends, and family.Thank youSamuel De Jesus

Wa
Review №78

Very poor service. Disappointing. I have used Lakeland to service my Audi for over a year with great results. I brought my A7 in today and needed new rotors. They just replaced all my pads and rotors 8 months and 16.7K miles ago. They would not cover the service and would not stand by their workmanship...its been eight months and less than 17K for brand new pads and rotors! Additionally, I had just paid for a complete tune-up and service two months ago. I am in the sales and service industry, this is really poor and dissapointing.

Fa
Review №79

Call regarding a 2012 bmw x5. They told me that it was available in the dealer VW in Brandon. They make me go to Brandon to tell me that it was sold.

Ma
Review №80

Great dealership. Had a great experience buying our 2021 Audi S5 Sportback..

Jo
Review №81

Horrible experience, bought a car from Mario the salesman. Everything started out good but was promised on sale that the car still had manufacture warranty. He even listed it on the ad. When I bought it under that premise and then took it to bmw turns out the warranty had expired. He basically said tough luck and left it at that. Then proceeded to try to sell me some warranty they offer. Incompetence continued as they proceeded to take a whole month to send me a registration. But shoutout to the sales manager for finally overnighting the next day. Don’t expect anything from them after sale unless you escalate it.

Dr
Review №82

By far the best Audi dealership we have ever visited. We were greeted with smiling faces the moment we first walked in. Raj Abraham is the best sales person we have met and we are extremely glad we got to meet a real gem of a person like him. He answered all our queries related to car like a pro. He is extremely talented, when it comes to technology and cars. We couldnt have had ask for anyone better than Raj to serve our need at Audi.Paul helped us with our finance. He had all papers ready for us to sign before we arrived, saved us huge amount of time and stress.RAJ and PAUL, you both rock!!!A big thank you again for helping us out.

Ma
Review №83

Vito is amazing and so professional!

To
Review №84

I Ordered a 2021 Audi SQ8 with salesman Danny in August, come end of November I was told the car was not coming...Did it come in and was sold, maybe...I dont know but its a possibility or was it even ordered I dont know but its a possibility...from there I was offered other vehicles that apparently was not theirs to offer just to string me along. I was given the run around for 2 weeks. Numerous times I called Danny with no call back till a day or two later. I told Danny I seen other SQ8 for sale online that I would consider and I was told they were not avalible. I eventually told Danny I wanted my money back and he avoided my phone calls so I made an unexpected visit to request my money in person and that was the only way I got it... I was never offered a test drive or even to look at an actual SQ8 when they were available at his dealership... That just shows how unprofessional he was with out consideration for his customer. That same day I went to Audi of South Orlando seen a Audi SQ8 asked to see it and I was treated like a gentleman with all respect and even though the car did not have all the options I wanted, because of the great feeling the salesman and audi managers gave me I purchased the vehicle... And Im happy that I did...

Ma
Review №85

Best experience I have had in a long time with Vito and Avy. Excellent customer service and very friendly.

St
Review №86

Very clean and amazing service! James was awesome!

AM
Review №87

If you are in the market for an Audi, go see Donnie Douglas at Audi Lakeland. Donnie is friendly, personable and honest! He is straight forward and tries to go above and beyond to help you get into the vehicle you want. The General Sales Manager, Paul Gomez is a great to deal with also. Everything was stress free from beginning to end. I love my Q5! Thanks Donnie and Paul!

Ma
Review №88

Vito Susca and Christian were great they made my sale very efficient and smoothe. Thank you for all you did to help me.

De
Review №89

Rey did a fantastic job in assisting me with the purchase of my A5! I will definitely be coming back!

Au
Review №90

This is the second Audi I have purchased from Mario. I love working with Mario and Audi Lakeland. I would highly recommend purchasing a Audi from there. I tell all my friends and family how awesome they are and how they know me by name when I walk through the door. When I purchased my A3 a couple years ago Mario told me I was now part of the Audi family and I so truly feel like family anytime I walk through the door to get my car washed or any other service. Thank you again Mario and Audi Lakeland

Al
Review №91

Mario has been an excellent dealer during our transaction for my new Audi Q5 Premium Plus SUV. The entire buying experience was beyond phenomenal! Mario provided a fresh perspective on car buying. Thanks Mario for being a customer advocate!

No
Review №92

Vito and Danny made our car buying process a breeze. Great selection of cars and customer service is top notch. Thanks for my new car!

Er
Review №93

I just purchased my car from Audi Lakeland on the way here something hit my car and they helped me out .The experience is always great here every time I come Vito is a great resource

Al
Review №94

My experience at Audi Lakeland was absolutely phenomenal! My rep, Daniel, and the general manager, Paul, were fantastic to work with. They went above and beyond to make sure the experience was as easy as possible. I am extremely satisfied with my purchase and excited to be a part of the Audi family!

Ja
Review №95

Vito and Avy made it happen on a new Q3 in Tango red!

Gu
Review №96

Mario was amazing. From the moment I called him to ask a question about the car he was professional. Sent me video of the vehicle 🚗 which was a huge help. I never owned an Audi and was able to see the nice details and features of the Audi. Mario exceeded my expectations.The next day we met in person and he didn’t disappoint. The deal we negotiated over the phone was honored and the transaction was smooth and without any negative surprises.I highly recommend Mario and Lakeland Audi AAA customers service 👍🏻

Be
Review №97

This was such a smooth transaction for us, and definitely the best car buying experience we have ever had. Mario (our sales rep) was very friendly, and knowledgeable. He was not your typical sales guy, and did not pressure us into buying. He and the GM stayed late to put the deal together for us, and that was much appreciated. I would definitely recommend going to Audi Lakeland and asking for Mario. You will be glad you did.

Ke
Review №98

Vito was great and gave me a great experience!

Su
Review №99

Dany was awesome explained everything great and made sure I got the best deal for the car I wanted. Will always come back for all car needs.

Ju
Review №100

Purchased a brand new RS3 this was the best and easiest buying experience I have ever had. I would highly recommend this dealership. Paul and Vito were excellent the whole process could not have been any better.

Information
92 Photos
100 Comments
4.8 Rating
  • Address:1215 Griffin Rd, Lakeland, FL 33805, United States
  • Site:https://audilakeland.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business&utm_content=website_button
  • Phone:+1 863-808-4356
Categories
  • Auto repair shop
  • Auto body shop
  • Audi dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
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