It was a beautiful experience came and be left the same day with a car.. Jessica h. Made my day she kept me laughing The Whole time also my mom. Also Michelle is one of the sweetest lady you can meet. Last Ryan was very pleasant and nice made signing papers easy and understanding!

I had an amazing experience buying my first new car here. Everyone who helped me was super friendly and devoted to giving me the best deal possible. I will definitely return in the future if I’m looking for another car.

Baker did an amazing job getting me in the same day and made sure I got my car fixed. She was so helpful answering all my questions, put me in a rental, she made sure everything was under control.Thank you for your amazing service Baker.

Great, FAST service. The staff was friendly and informative. It was a bit on the pricey side, but the job was done right the first time unlike the service I received at the last place I took my car to

I needed my 20,000 mile maintenance on my 2020 Corolla. I used the Toyota App to set up my appointment. I was greeted by Ian, who was friendly but professional! He was very knowledgeable about what was to be done to my car. He directed me to the comfortable waiting area. Ian came and got me when my car was ready and walked me to my car! This process could not have been any easier! They operate like a well oiled machine - very smoothly!

This place is amazing, Carmen is truly the best sales leader you can possibly have. She went above and beyond to get me into a brand new car. It’s places like this that make me smile. The management in this place is awesome and it shows through the impressive staff you have.

Scott was amazing, he take care of my appointment dry well. He has an excellent customer service skill. Also, Mike Petriella (Tire Advisor) did a wonderful job. Thanks for all your service.

Lakeland Toyota finished the warranty work on my Highlander Platinum sun roof that a Toyota dealer up north couldnt handle! They kept me up on every part of the work that needed to fix the situation. Chad my service advisor is fantastic 👌.

Amir, our salesman, provided A+ customer service. He listened and understood what we wanted. Amir’s knowledge of the vehicle was thorough. Great guy!

Really great deal. That said after 12 payments I could get a new Toyota Corolla. They were right. I made sure to keep my payments on time and build up my credit in other ways. Next year l get to the same all over again and get an even better interest rates. Ryan Soto and Michele Jones were great. Kudos to both of them. Thanks So Much Darrin Clark

I’ve been coming to Lakeland Toyota for years and I don’t go anywhere else. Team is awesome. Response time is awesome. Baker is awesome.

Michele Jones was amazing, she really looked after me & worked with me to get a car that fit me & with my best interests in mind. I walked away with a lovely car that was just what I was looking for. She went above & beyond to make it work for me. I have never had such a good experience when buying a car, Michele & all the staff were very nice & friendly. I’m super happy. Michele Jones is definitely your go to car sales person 👑

We had a great experience buying a new Highlander. Troy DeMan was great explaining all of the features and differences between trims and options. He was very accommodating with the test drives and helping to ensure we found exactly what we wanted. The team was great accommodating with the value for our trade-in and finance options. Overall, we are very happy with purchasing from Lakeland Toyota.

On August 20, 2021 I went in for my 20,000 mile oil change. I didn’t feel I needed to check under the hood before I left the dealership to see that the tech put my oil cap back on. A month later after I drove from Lakeland to the Florida Keys and back and to work everyday up and down a dirt road I happened to be under the hood of the truck and noticed that my oil cap was not there. I immediately called the dealership to get a new cap. They were helpful in getting me the new cap. When I went there today, November 3, 2021 to get my oil changed again for my 25,000 mile service I felt as if they didn’t believe me when I brought it up again with concern that a tech had left the cap off. I’m concerned that my $45k truck is going to have issues down the road after my warranty runs out because of something so careless.

Service was great. Scott took well care of us, he mentioned he was fairly new, but he did great. He explained what was done, what is recommended as so forth. Thank you Scott for the amazing Customer Service experience. You made our first visit here a nice one.Keep up the good work!

Great experience. It is a beautiful building inside and out, the customer service was amazing, the only con was the wait but they are clearly always busy and they have such a comfy relaxing indoor waiting area to keep you entertained.

I contacted Lakeland Toyota to see what inventory was on their lot. I spoke with a sales representative, Harry, he immediately began to work with me helping me with what I was in the market for. He began to look around to make sure what was on the lot and what othe vehicles the dealership had connections to. Harry started to text pictures of what I was interested in looking at. Harry came across a vehicle that I was looking for. I arrived at the dealership went out for a test drive with Harry and he worked the best deal into my budget. Great dealership, very professional sales team. The process went seamless. I highly recommend Lakeland Toyota. Been to several dealership around the area, Lakeland Toyota is far superior.

If I could give negative stars I would, DO NOT buy from here. We recently bought a 2016 Nissan Rogue with only 57,000 miles on it. The VERY Next day after buying it, the check engine light came on. We didn’t freak out right away because used cars come with issues sometimes, completely understandable. HOWEVER, we took it in to get it fixed considering we had a 30 day warranty. After a week and a half of it being in their shop, they diagnosed it with “bad gas” and gave us our car back. The check engine light came on the VERY next day. Meaning they just turned the light off and hoped we wouldn’t bring it back in. We went and had it checked by a private mechanic who read the code and noticed it had been read and turned off 24 times!!! 24 times????? And we weren’t warned about this BEFORE we bought the car??? Craziest part was the “fix for the diagnosis” was to put premium gas in it, so we did, and now the engine won’t even start AT ALL. There was clearly an issue before buying it, so why we weren’t warned is beyond me. SCAM. SCAM. SCAM. DO NOT BUY FROM HERE I CANNOT STRESS IT ENOUGH!!!!

Brought my ‘18 Tacoma in for its 20k service and was taken care of promptly. Ian notified me of an active recall on the third brake light which they took care of that day. I made mention of the transmission constantly searching for gears and down shifting on the slightest of inclines and asked if the technicians could look into the software for an ECU flash. Ian placed it in the notes and they completed the flash with zero hassles and the driving experience of my Tacoma has improved greatly! It’s like having a brand new vehicle! Great customer service and will take my Tacoma here for every service from this point forward.

Excellent Service Advisor, Ian Finnan. Polite, professional, and kind. Great service on the maintained check also.

To be honest, I was not impressed at first. When I walked in, I was not greeted. I walked by at least five salespeople who made no effort to help me. But, thank goodness for the nice ladies at the main desk. They called Jason the sales guy over who was amazing. He asked what I was looking for and when I told him he directed me to the vehicle. No pressure at all. He answered all of my questions and was unbelievably helpful. The young lady who in finance was great too. If are going to shop for a car here, make sure you ask for Jason.

We went to Toyota to look at a Camry for my son. We did not expect to leave the first dealership we visited with a car as I had planned to go to multiple places. Leslie was our salesman and he was very patient, attentive and kind.We may buy from this dealership again. Financing was quick & easy. Rates are excellent right now and we got a great new car! I didn’t give 5 stars only because I feel there’s always room for improvement.

Truly found out that not all Toyota Dealers are built the same... Been to many but none beat the experience I had today at Lakeland Toyota. Brian the sales rep and Chelsea the financier were both truly a breathe of fresh air. Wonderful personalities, patient, knowledgeable and truly an asset to the organization! I would definitely recommend them!

My experience was first Class. I got premier customer service. Even though I had no appointment I got first class treatment.

I had a very pleasant experience with my sales representative Samuel M. at Lakeland Toyota and got exactly what I was looking for, thank you for your assistance.

I had an amazing experience purchasing at Lakeland Toyota. My sales person Diego Lopez worked hard to help me find the vehicle best suited for me. The whole transaction was seamless and easy. I canceled my appointments with another dealer for the next day because there was no need to look any further than Lakeland Toyota.

I’ve bought a few cars over the years and I have to say that this was by far the best experience I have ever had. Larissa was wonderful to deal with. There was no pressure at all. Everything from the time I walked in to the time I drove away in my new Avalon was fantastic. I highly recommend Lakeland Toyota.

I’ve had multiple purchase and service experience with Lakeland Toyota over the past 18 years. I have found the dealership to be honest, courteous and always helpful in meeting my automotive needs. A big thanks to Rob and his staff.

Amir, the sales consultant that assisted us was on point, very professional, polite, attentive over all the experience was awesome. Listened to why we wanted and delivered A+ service.

Service Advisor Ian is always pleasant and available and to top it off, he goes the extra mile to make sure his customers are taken care of while displaying a high degree of professionalism. On a score of 1-10, he marks the average. The facility is clean, welcoming and conveniently located and timing is a priority.

It was the best experience as I pulled up was greeted by Felicia who is friendly I’m very interested in helping throughout the day Michael I believe is the manager took care of many of the needs that I had he was wonderful and very thorough. I’m very excited to return for any vehicle needs I have in the future and will onlyUse Felicia as a service advisor of choice. I cannot wait to meet Michael the manager at this dealership hopefully in the near future as he took quite a bit of time out of his day to handle the needs of this vehicle overall wonderful service

Took longer than original estimate, but I had a good book. 1:45 original estimate, actually took 3 hours. Service rep very polite and easy to talk with. Like driving in Florida, patience is a must. Overall good experience

On a road trip and had a problem with my tires. They were very helpful with one problem but I also needed a tire that they didnt have. The rep Baker called a local tire store and found a tire for me. Very nice. I was there at the Toyota dealership for 4 hours. Nice waiting area. Lyndsay Baker was very helpful.

I went to Lakeland Toyota at 10:20 am requesting an oil change. However, because I did not have an appointment scheduled I waited 3 hours without receiving any services from Toyota. Like any other person my time is valuable and I simply could not wait any longer. I approached Felicia asking for an ETA and unfortunately she couldnt give me one, which I understood. She was very kind and empathetic towards the situation. She walked me to my vehicle and removed the paperwork, ticket and protective coverings. I was upset later on that day to notice I was driving around for hours with my hood still popped and not securely closed. Im sure it slipped her mind to close it. If I would have known they pop the hood while the vehicle is waiting for a mechanic I would have closed it myself. I DO NOT recommend ever coming to this establishment WITHOUT AN APPOINTMENT unless you have time to sit all day.

Great Customer Service 👍Sales ConsultantRyan Weems gave Outstanding customer service.

The people at Lakeland Toyota are very unfriendly- at least the two we worked with. My wife and I were not greeted warmly at all. We seemed to be an inconvenience to them. I will never go back!

My purchase at Lakeland Toyota with salesman Jason A. was the best car purchasing experience Ive had in four decades! I got the car I wanted in only a few days and once it arrived I was in and out of financing in record time! Jason took the time to go over all the cars amazing features with me and made the purchase a real pleasure. I cant recommend Lakeland Toyota and Jason A. enough if you need a new vehicle! Go now!

No one greeted me when I arrived at the dealership. The two women at the reception were too busy with their personal phones, and I had to ask them to get me a sales person. This guy literally took 10 minutes to walk to the glass castle and back each time I asked a technical question or an inventory update. He also tried to push second hand car sales when I gave him exact specs of what I wanted in a new car. Oh, best of all I could pull up VIN numbers on my phone faster than his walks to the big guns in the glass castle. This is the internet era, please get with the times, Lakeland Toyota!

Corey is young and I appreciate d his patients .. it took him 2 days with me...Very polite. Hard worker. Cory did his job, a certain amount of push, Not to the point of irritation for the customer. Clean and sharp.

Jessica Hodges was the kindest and most helpful sales person. The whole facility was super professional and really worked to help us with everything that we needed today. Awesome working with Toyota.

Not my first bad experience here. My husband and I went to get our car serviced. The guy who helped us was very nice and knowledgeable. The problem that we have is the people who actually put hands on our cars. Cabin filter needed to be changed but when they took it out they left a mess all over my seat and my husbands tire pressure was not done which it should have been, and they scratched the rims on his brand new car.

Outstanding customer service! My mother and I went to Lakeland Toyota for an oil change already having appointments like we have done many times in the past . Unfortunately this particular time a staff member dropped the ball and had us in as walk-ins causing us to have to wait 2 hrs for service. To make a long story short after everything was said and done. The supervisor (Damon)went absolutely above and beyond to satisfy the initial issue all while keeping a positive attitude. Good customer service is not always easy to find but you will find it at Lakeland Toyota. They will continue to get my service

My service person was really nice and helpful. But I did have to wait at least 10 days to get a battery for my car. It is still under warranty. So they had to put the battery that the warranty required. They put me in a rental car till I was able to get my car back. The wait to have normal warranty maintenance does take to long. But I still like the dealership. I have bought three cars from there.

Met in the parking lot by Ryan Weems, a pleasant and non-pushy salesperson, worked well with us and made our whole experience as tolerable as car buying can be. He was very personable and the next vehicle I buy will come from him.I have no patience with the typical run around. He made my day. Great job 👍

Great service they listened to what we wanted! They were fast and very knowledgeable. Our salesman Andrew Procter was awesome. I hate buying and trading vehicles but this experience was enjoyable

They did a great job taking care of me & my car.

I just bought a new Camry XSE today! Cory was my salesman, and I have to say, he’s probably become my favorite salesman. He was knowledgeable, professional and personable. I was also in a hurry for another appointment, and Cory did everything he could to make that happen. Thanks to all the other Toyota staff members who contributed today, as well. You were a pleasure to work with Cory, and I love my new car!

Paul is an asset to Lakeland Toyota, he really goes out of his way to assist us in costly Hybred repairs that are very expensive. Thank you Paul 😃 note: I was a master tech for them in the 80s until I moved on to Winter Haven Toyota.

Chris Faulkner was clear and accurate on pricing and the time it would take to perform the work. Living in Leesburg and working in Lakeland, Chris and his staff made servicing my off brand suv a breeze.

Jessica was phenomenal! Very helpful and understanding, worked very hard to get me what I was looking for, she made sure we were taken care of, girl power! The real MVP! Thanks so much team Toyota!

The young woman, larissa, that helped us did not get frustrated as we kept looking at different vehicles, test driving some, then getting pricing. We took hours of her time which never showed in her treatment of us. The closer or manager also worked with us to make a deal without high pressure sales. We love our car and are so happy with Lakeland Toyotas front desl, sales, and even finance. We may be back to get a second car

Took my 21 4Runner for its first 5000 mile service. Watched them pull it out when finished. Waited an additional 30 minutes before asking if it was done since i seen tech pull it out. My rep could not find my key no one knew where my key or paperwork was. Wife ended up finding it on a desk where they said noone was working. Got outside to find black forearm and hand prints all over my brand new white 4runner.

My service advisor was extremely nice. I need a lot of work done to my car and the salesman extremely nice, but had to decline the offer made on a Dodge Dart 2016 model.All in all Toyota Lakeland is very nice and employees very courteous!!!!!

Great place to buy a car, they really work with you.

I cannot speak more highly of the team at Lakeland Toyota. Kalae, the repairs supervisor, has an incredible heart and a dedication to good customer service. I had a very challenging personal situation with my car and she worked to resolve it, even past her normal work hours. Damon, her supervisor, worked with her on the phone from home even though he had already left for the day. The fact that this team put their customer first and prioritized a speedy resolution made all the difference. I highly recommend Lakeland Toyota and we will use them for all of our maintenance and repair needs.

Wayne Brokaw was very helpful and friendly. My wait time was not very long. Cleanest area to wait while my RAV4 was getting its 5,000 mile service

Good place compared to most Toyota dealerships Ive been to, worked with Daniel at service and he was really nice and super professional, made everything a smooth process, got my car out in a reasonable time.

I recommend Ryan W. and Charlie they are amazing. Theyre very kind and welcoming. They dont just abandon a customers, they checking up on you to see if you need anything, pays attention to the customers doesnt matter if youre there to buy a car or just looking. Its was a great customer service.

Had my 2016 Tundra serviced with the oil, rear differential and transmission fluids changed today. Service was quick and efficient.

My daughter purchased a car from here today and our experience was great. Our salesman Jason A. and Dwight, were great. They didn’t pressure you and I feel they were very honest. It was a pleasure working with both of them. They made the car buying experience wonderful. If you need a car, definitely ask for Jason A and Dwight.

Carmen was extremely friendly and helpful throughout the day and was a pleasure to work with her. We are extremely happy with our purchase on our Toyota. The process was great and working with Carmen made the day go smooth! Also the Venezolano Gentlemen /Financial Guy he was SUPER AWESOME 🤩 Definitely will be buying a car again from there down the road!

I purchased a 2020 Toyota Camry on August 24th, 2020 from Lakeland Toyota and I was very impressed. My salesman was Jason A. He was friendly but realistic with me. I never felt like I was being pressured or forced into purchasing my Camry. I did go in looking at the CHR, however I had some issues that needed to be covered up with incentives and the new Camry had lots! The finance department was efficient and quick. Overall, my experience was wonderful! The car has so many features! I would happily recommend Lakeland Toyota. I named my Camry Brenda. In case anyone was wondering.

I had made an appointment on line not noticing it was for the incorrect day. They took us right in anyway!! I really appreciated it!

Last time I came I was here for little over 2 hours and they misspelled my name lol but this time they took my car right in - I was really pleasantly surprised as there were so many cars but I mentioned that I had quite a wait the previous time and they assured me it wouldn’t be longer than 1 hour. After 20 min they called me and I thought maybe there was a problem but no problem, they were just already done ! I was thrilled ! Always a quality job tho ! Cam and Chris got me in and out, i am very appreciative!

Had a great experience today at Lakeland Toyota they put me into a 2021 brand new Toyota Camry they were all very friendly I worked with Rob Leslie and Paul couldn’t ask for a better group of people to do business with this is my fifth Camry Toyota from Lakeland Toyota I wouldn’t have any other car. It is such a comfortable car and so roomy inside the staff at Lakeland Toyota are the best I’ve ever dealt withThank you Lakeland Toyota for being so friendly and efficient and getting me out of there in time to get to work I love my brand new Camry it’s gorgeous

I made an appointment and still waited over 2 hours for simple maintenance. Everyone was nice but it takes way too long.

The best experience I ever had purchasing a vehicle. We worked with Troy Deman. He is extremely knowledgeable, friendly and took the time to explain everything to you. I highly recommend when you go there ask for Troy Deman!! He is a great Sales man to work with and the Michelle H who works with the finance was just as excellent!! She made the process fast and simple. She went the extra mile to get the best rate possible. Will definitely make Lakeland Toyota my place to go.

After waiting almost two hours for service that I was told would take one hour, I checked to see if my car was ready. They had trouble finding the car and when they did, the car was sitting on the lot. It had not even been pulled into the garage in spite of my having an appointment. I asked to have my car brought to me and left without receiving any service at all. I have had service at Toyota dealers for years. This was, by far, the worst I have ever been treated. I do not recommend Lakeland Toyota!!!

Great experience. Helped solve my transmission/electrical issues quickly and efficiently. Service techs are very good at their job.

Sales people are great. Not much knowledge about vin verification that is a law in florida but one person finally help me. Front desk associates are not good. That two that work on Saturday. Lady was on the phone but didnt even care I was there and ignore me. The other guy didnt even ask. Very bad customer service. Thank you for that Spanish-speaking lady sales associate for helping me and then the front desk lady finish the call. Just then.

Ask for Samuel, He gave exceptional service on top of being very nice and respectful. Thank you for helping me get into my new 2022🥰

The Service people too too long to service my car.. And they didnt actually check everything I wanted them to check.. the service was a little bit high..

I was advised by Lakeland Toyota my 2010 Prius needed a new engine for $7000.00. A second opinion at a recommended shop, they did the repairs for $600. TOTALLY DISGUSTED! TOTALLY TRIED TO RIP ME OFF hoping for a new car sale, I assume!. I will not be back and I had been a customer for years

I bought a car a month ago, and found out a month later they beat me on my protection package. The salesman never told me tiny, etc was included with my purchase. When I called with my concern they told me I would have to drive all the way from PA to FL to receive my services. This is not professional and the worst car buying experience of my life. So basically they beat me for $1500

I had to rate every one that help me number 10 the highest-ranking to give them. The salesmen was excellent he totally work for me. The Finance manger Chris work over time to get me approved thinking him so much. Im happy with my car an I will let people no about them.

Lakeland Toyota did Amazing customers service selling me my new car. The sales associate did a amazing job and answer all my questions and the management too. I give a 5 star rating for Amazing job and best dealership around. I will remanded Lakeland Toyota to my friend and family.Have a great day 😊

Better than most dealers. Stick to your guns, be an informed buyer and you will get a fair deal. We bought a used late model SUV.

Never had any issues with them until today, had a oil change and tire rotation at four. Understandably that takes time around 5 o’clock the gentleman that’s taking care of me comes up and lets me know it’s probably time to change a couple of filters, ok no problem let’s do it. An hour later no update, it shouldn’t take an hour to change a couple of filters so I go up to the desk to see what’s going on. Come to find out my car has been done for quite some time and the guy that was taking care of me was no where to be found

Fantastic customer service. I messed up on my appointment time and without any judgment and complete genuine smile, I was still able to get my car serviced. There is no over selling of service or products, in fact I only heard recommendations against too much. I like the relax genuine feel of the place.

The salesmans and the finance lady was wonderful.The salesman was not pushy let us do multiple test drives and then let us decide on the ones we like the best and then helped us with making the decision. The finance lady was wonderful she had all the paper work ready for us to sign and make it as painless and quick as possible.

My husband and I went to this dealership which was highly recommended by family and friends.Upon our arrival we were pleasantly greeted by their salesman Dwight O’Connor and he immediatelywent to work having our 2012 Highlander assessed for the trade in value. Next, he proceeded toaddress our needs and wants for a replacement 2021 Highlander. All of our expectations were metand the entire process was seamless. Michele Drake handled all of the financing and she was bothefficient and professional! Overall this was an excellent experience at Lakeland Toyota!Best regards,Patti & Peter F.

Michelle Drake is an absolute dream! I’ve been lucky enough to deal with her twice She is so sweet and accommodating, worked her magic and got me the greatest deal and APR with zero haggling whatsoever, I was at the dealership for less than an hour (I couldn’t believe it either) the easiest car buying experience ever.Troy De Man was awesome as well!! Super personable and knowledgeable helped me set everything up and even move things out of my old car. He was a great help and answered any questions we had.If you plan on looking for a new car these two are who I would recommend asking for!

Mr Wayne Bro was professional, helpful and very knowledgeable of my needs. He is always a perfectionist making sure I get the best service. Thank you Mr. Wayne and thank you Toyota for employing such a remarkable employee.

My husband & I came up to Lakeland Toyota to by 2 vehicles, his from another dealership, mine from Lakeland Toyota. That Saturday I purchased a 2018 RAV4. I Also purchased additional bumper to bumper warranties. When went for a test drive I noticed the windshield was difficult to see through but figured when they detailed it then it would be fine. I followed my husband with both new cars off the lot to where we were staying for the night. At that point I realized I couldn’t see through the windshield. It was scary. I have an automotive/industrial design background so I knew it was an issue with the film between the glass that was completely bad. To make matters worse, I couldn’t even clean the windshield due to the fact that the windshield reservoir had a huge hole in it. Additionally, the key fob (only got one of those) battery died at the first stop. Now, after paying somewhere around 28k, I had to go replace the battery (which they acknowledged AFTER I purchased my car (hours later) Now I had a dead car. Obviously I was furious. We went to talk to them the next day where they told me to bring it back Monday. At that point the supervisor, whom I demanded to talk to, told me that in the state of Florida, I’d there is no crack, they don’t have to replace it.I told him it was unsafe. I also told him to sit it the car and look for himself. This entailed ANOTHER 4 hours to convince them to replace my windshield and the windshield wiper mechanism. No car manual either. I, at that point, told them to keep the car. Then, and only then, did they attempt to satisfy these issues. Not without them whining to me that it was an expensive windshield! It amazes me that no one inspected this car. We drove my husband’s car home and flew back up the next weekend to pick mine up. Funny thing, after they got my money, I couldn’t get my sales guy Harry, on the phone after repeated attempts. I actually went way far out of my way to buy my car there...never will again. Ever.

Great people good service very happy with Lakeland toyota

I have finally joined the Toyota Family, my daughter and I are In Love with our new car. Just what we needed. Lakeland Toyota has the best crew, very friendly and profesional.

Service was fast and price are amazing!!

We purchased a highlander from Lakeland Toyota and had a great experience. Michelle Jones made us feel comfortable and well informed throughout the entire process. Ryan Soto in the financing department worked with us to get a better APR rate than the one we already had. It was a great experience!!

My car buying experience was seamless and very straightforward. My salesman A.H. was very knowledgeable and is an asset to Lakeland Toyota. Two thumbs up!

Buying a car here was awesome. They really took the time to show me the different vehicles I was interested in. No high pressure sales pitch. Dennis )(Salesman) was great!

My service advisor was Paul, he was very courteous and professional. He got my oil change taken care of very quickly.

True definition of a stealership. Take your business elsewhere or your going to have a headache to deal with later down the road. Dont be fooled they treat you nice while while you shop and after you sign its all down hill from there. If you get any type of warranty good luck getting it reimbursed whenever you pay off the car or even before the 30 days of the signature is up. They give you the run around letting precious time go by as your prorated warranty goes out the window.

Typical dealership; putting their bottom line first... Recommend you do your homework before negotiating

We called in to ask questions about trading in my vehicles. We were transferred to Cory Arms. We let him know what time we would be there. When we came we were directed to the front desk we asked for him. He took great care of us. We have purchased vehicles before and the whole process was stressful. This was the easiest and most enjoyable vehicle purchase we have ever made. Cory made the whole experience fun and understandable. The financial area went just as smooth and easy with Chris A. Thank you for having Cory he is such a great person.

I bought a vehicle in April of 2021 from Lakeland Toyota and this is the experience I had. I went there to buy a vehicle and after finalizing my paperwork and getting home, I noticed that there was no floor mats in the vehicle. I reached out to the salesperson via text and he stated that they should have been in the vehicle. Today, I went in and a manager approached me asking about my service here. I told him how I felt and what was any issues I had. It’s been 2 months and still haven’t received any mats. The manager also stated that someone probably took the mats out of the car. Unprofessional! Don’t ask me a bout my experience if you can’t fix the issue. All I received was another disappointing turnout. Manager stated, “I was trying to get you some out of another car.” That’s probably why I don’t have my mats! In the future, if you are going to sell a brand new car to someone, please make sure everything is included! My money is just as important than the next person or someone that you personally know. Manager, if you are going to ask a customer about their experience and can’t fix the problem, you are in the wrong line of work. It’s the little things that makes a customer happy. Since my money wasn’t good enough for Toyota, I will do Nissan or Honda. It’s not like I bought a used vehicle. My coworkers warned me about you guys though. Just scammers! For any future buyers, please make sure you check your vehicles and don’t take the word of your salesperson. We are just a sale to them!

Paul was awesome he communicated with me every step of the way. Paul went the extra mile making sure all of my options were explained to me and keeping me updated. Now the Toyota towing company is a whole different experience I am still waiting for a call back after having to wait 4 hours

I had great service. Ian was thoughtful of my service 🐕‍🦺. He went and retrieved water for Gepetto. I would recommend Lakeland Toyota to family and friends!

I bought a brand new 2021 this January from Lakeland Toyota. After the second day I had it I noticed that my driver side door at the window was piping up. I called in to Ian and the dealership and they said bring it in. At that time they said they would have to replace the entire door panel because they broke it when putting tint on the windows, so, Toyota would not cover it due to them, the dealership, being the ones who damaged it. I told them I was going back to Pittsburgh in a month, I was just down there working for the winter. I kind of knew they would try this when he told me the door cost 900$, sorry, but I didn’t break it and this is a rand new 40k truck. This was 3 months ago and like I thought, they have not reached out to me and will not return my call because they know I went back to Pittsburgh. As a fellow business owner this blows my mind. As a business you should look to correct any issue with your customers, especially when it was one hundred percent your fault. You find out what kind of foundation a business has when things go south. Horrible way to handle a situation Lakeland Toyota. I will chop it as a loss but you better believe your business lost years of business down the road. Remember, good customer service cost less than bad customer service.

At my old dealership, they wash and vacuum my vehicle when I bring it in for service. That goes a long way with me and I think it displays great customer service, not just okay customer service.

Great dealership!!! Super busy weekend and was in and out with a new car in 2 hours. Great staff and our saleman Jason Antaya was great. We had an appointment and the car was waiting for us as soon as we arrived. We will definitely recommend this dealership to others.