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AT&T Store
910 Eagle Ridge Dr Suite 332, Lake Wales, FL 33859, United States
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AT&T Store
Comments
Ki
Review №1

Carlos is THE BEST! He went above and beyond to help me with my new and very first IPhone! He seems like he truly loves his job and the people he serves! Spent time explaining things in a way I could understand, making sure I was happy when I left! Warm, friendly, knowledgeable, patient….Best service ever at this ATT Store! Thank you!!!!

Ju
Review №2

Great experience got A+ service took care of all my needs would highly recommend this store very knowledgeable and will take care of you from start to finish.

Ro
Review №3

We just purchased a tv package from AT&T. our sales person was Joshua, we can not say enough about how well we where treated. Joshua took the time setting up and explaining everything.He was very patient with us no matter how many questions we asked.If anybody is looking for AT&T tv to reduce your cost from cable I strongly recommend see Joshua, he great.Again we want to thank Joshua for the great service.Ronald and Judith Earle

St
Review №4

My phone was having issues with its sim card connecting to the network and Nick was a great help, not only fixing it but giving me advice on how to keep it running until I can get a new one. Great customer service! Ill definitely be returning to this store for my next phone purchase.

Ja
Review №5

The man who helped us, Nick i believe was awesome he helped us every step if the way and wend above and beyond our expectations. My experience in the past with sales people is I always felt they were trying to get over on me or they werent telling me everything and its always been just that. With Mr. Nick I didnt feel that way in the slightest. I felt comfortable and he communicated every step of the way. I deffintly will send my friends and family his way when they need a new phone!

st
Review №6

Nick is really awesome. He is very friendly and patient with every person who enters the store. He also gives very honest feedback as well as the best options. I would definitely shop here again.

Jo
Review №7

The rep really cared about my needs...Very very informative... He made my decision to buy. Should give him a raise!!!

Di
Review №8

Kyle is an excellent sales representative, he answered all my question and fixed my phone when I had issues. Then he educated me on a new promotion they were having for the Samsung s9 which got me out of store paying nothing and getting a protective case screen protector and an extra charger cable for the car. Thank you so much I love my new phone

Ly
Review №9

I was given 25% off for Law Enforcement, Fire and EMT. Such an awesome service to give us! I highly recommend you to come to this store for your phone needs and services!Editing this post due to some major issues I experienced after I left the store! I won’t post it on here just be careful with what they try to sell you! I am not as satisfied anymore!

Jo
Review №10

The sales associates Kyle and Andrew were extremely helpful to my needs.Managed to open a new account with no hassles, and the duo had everything up in running in no time at all.11/10, would definitely come back here to do business again.

Ap
Review №11

I received excellent service with David today. He was very helpful with my new iPhone purchase. Thank you so much. Customer for life!!

ma
Review №12

Terrible customer service! At first they seemed so concerned and helped get a replacement phone ordered for my husband. He said the phone would be upgraded and arrive at my home in 3 days. Well it has now been a week and still no phone. When I called AT&T there was no recorded of a phone being ordered. So I called this store and was told it was an insurance claim and they only helped us place the claim and we needed to call the insurance company so I did. The claim was never finished so it wad canceled. No my husband had no phone and is leaving the state with no phone. SO PISSED RIGHT NOW!!! And to top it off the guy that answered the phone at the quiosk in the mall was so rude and trying to make me think we had done something wrong. A BUNCH OF IDIOTS WORKING THERE!!!

Ja
Review №13

Came in to get a phone I ordered acgivated, kyle helped me out and provided excellent customer service thank you!

Mi
Review №14

Pedro was the best. PATIENT RESPECTFUL and knows his stuff. He knows how to find the best deal for you. Thanks lake Wales att

Jo
Review №15

Fantastic customer service and very helpful. Kyle is amazing and extremely knowledgeable and answered all of my questions!!

Sa
Review №16

Switched from Sprint and it was a very good decision. I had been with Sprint for about 4 years, and hadnt totally loved my service but all things considered it was ok. I moved to Haines City from NJ and my data connections were terrible and even my phone line was crappy. Well, apart from that, Sprints customer service sucks. They arent authorized to make the customer happy at all and when a rep told me a deal was still going, come to find out it wasnt.... we decided now is the time to switch. We got the deal we wanted, the plan we needed, and the customer service we deserve! The guy who took care of us was awesome. We are so happy!

Ch
Review №17

Exclusive deals and bundles you cant get anywhere else. Customers are treated with care and respect. Highly recommended.

Lo
Review №18

Love this store. Wouldnt deal with any other store. Jose always does a great job!

ch
Review №19

The employee added on insurance when I asked him to leave everything alone, just upgrade my phone. I also bought in a tablet to put on a different number, they deleted off my SIM card forcing me to go to a store and get a new SIM card. Save your time, just call customer service.

Sh
Review №20

Great place, they all gave me great customer service, thanks a million to andrew carrasquillo .

Jo
Review №21

Andrew Carrasquillo gave the most amazing customer service, i recommend going to him, he deserves a promotion

Ba
Review №22

Andrew provided excellent customer service great team also Clara was very helpful

Tu
Review №23

New store is pretty good and staff is really kind, Store Manager Eric helped me out by himself to get the best deal for me. Good quality good price good staff thanks guys.

Ki
Review №24

The store is closed and it does not say that when you look it up. Big waste of my time. Not happy about this

ch
Review №25

Andrew and Kyle did amazing today, they really hooked me me up with everything I needed and sneered all my questions. These guys are the A team

mi
Review №26

Had great experience. Ported from sprint and was best decision Ive ever made!

Li
Review №27

Had a t and t and didnt tell us they took towers down we had no service we asked th whe d.said we didnt have to tell you we took towers down we had no service

An
Review №28

My experience was very poor. There were no places to sit like they show in picture. They couldnt help transfer my old phone to my new phone and sent me away without any recommendations on how i could get it completed. I had to research it myself. Service was poor and so was accommodations.

Mo
Review №29

Kyle gave me excellent customer service quick and friendly service!!

Da
Review №30

Great people. Found the deal I was looking for. Thanks.

Th
Review №31

Great store and awesome manager. Has helped me countless times!

An
Review №32

Andrew and luis gave me great customer service

Ja
Review №33

Love the LG promo you guys are having, not to mention great customer service!

An
Review №34

Very good place, nice staff and amazing price!!

Ju
Review №35

Jose was awesome. Ill be going back for future business!!

Jo
Review №36

Great customer service and very helpful when i have questions.

ch
Review №37

Kyle is superior thanks for helping me through this ordeal.

Mi
Review №38

Eric hooked us up with an amazing tablet deal. Go see him!

La
Review №39

Loved the experience. Best deals around.

Gl
Review №40

I had a wonderful time in this store good deals

El
Review №41

Andrew gave great customer service.

Ay
Review №42

Amazing service and people. thx so much

He
Review №43

Always get good service in this store. Go in and see Eric!!

Da
Review №44

Awesome people Im definitely coming back

Ab
Review №45

Eric and his crew were extremely helpful.

Ma
Review №46

Andrew Provided excellent service for me!

Jo
Review №47

Store provides extraordinary customer service =]

ma
Review №48

Great and friendly service. One dollar tablets!

Me
Review №49

Very long waits. Then they tell you to call customer service.

Me
Review №50

The service is always awesome here. They always seem to amaze me! Thanks Jose

Da
Review №51

Ask for Chris. great store and great service

Ru
Review №52

Best att in the state of florida!!

Ja
Review №53

,very nice stores I own stock in them.

mi
Review №54

Gotta tell you that hooked it up give this guy a raise and a vacation after the hurricane thanks

Pj
Review №55

Issues with phone and 611 cannot help

da
Review №56

Great store good Christmas spirit

Vi
Review №57

Great awesome everyone needs to buy from these guys

Ca
Review №58

Had a great experience from jose

C
Review №59

Jose provided a great experience!

Ro
Review №60

I love doing business at this store.

Ti
Review №61

Eric gave my mom and I an awesome deal on our phones and service. Well be shopping all the time in this store.

Er
Review №62

The store will go out of their way to help you whether you have a simple issue or you have a more intricate problem. Theyre always there to help. Even hold a free smartphone class once a month for their customers.

An
Review №63

Great customer service

ca
Review №64

Great store with a great deal

ri
Review №65

It was good very good service

Al
Review №66

Excellent customer service

fr
Review №67

Service here is awesome!

Ir
Review №68

Great service

Je
Review №69

Nice looking store!

Ka
Review №70

Great store and location!

st
Review №71

Friendly helpful staff

Ju
Review №72

Amazing deals and service

Pa
Review №73

Pedro was excellent.

Te
Review №74

Great service!

Di
Review №75

😃😃😃😃😃Great service always nice

Ju
Review №76

Great service

Ho
Review №77

Great service

Er
Review №78

Great service

Mi
Review №79

Service was extraordinary

Di
Review №80

Very nice

Vi
Review №81

Great service

Ju
Review №82

I dont use AT&T

Ne
Review №83

Awesome

Pe
Review №84

I like very much

Co
Review №85

Geart

Information
17 Photos
85 Comments
4.7 Rating
  • Address:910 Eagle Ridge Dr Suite 332, Lake Wales, FL 33859, United States
  • Site:https://att.com/stores/florida/lake-wales/104860
  • Phone:+1 863-679-3904
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:12–6PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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