Excellent experience when Sara took the time to get me referred to the correct spot for a phone repair on a deadline before I am out of state. She was understanding of the challenge and helpful! Jack was also there and really knew his stuff.

Sarah at the pacific rd store was really awesome. She spent a lot of time switching me to an iPhone and moving all my stuff over to the new phone, a lot of stuff. I’m really happy I got her and this store to get me through the switch over. Thank you Sarah

I went to GoWireless yesterday in dire need of a new phone. Aaron was there to lead me through my options, help me with a selection, and find a great package to go with my plan. With the utmost kindness and honesty, he worked with me to complete the transfer of my data to the new phone. Even spending an hour after normal business hours to make sure the new phone was functional and all my accounts intact. Thank you, Aaron. The best service ever!

Marissa & Sarah are absolutely awesome! They provided such a smooth and seamless transition with adding a new line to my account. Thank you wonderful ladies. Keep up the outstanding customer care and service.

My Mom and I were given wrong information at a previous Verizon store, so we came to this Verizon store in Lacey. Sarah and Aaron were extremely patient with my Mom and me even when frustrations were evident. Sarah and Aaron did not rush us and took the time to help us get the best plan for our family. Sarah and Aaron were professional, courteous and went above and beyond to help, even confirming information with their manager. I highly recommend this Verizon store and will be coming here for all future cellphone purchases and issues.

I came in with the issues of not being able to receive texts. Employees were nice and (for the most part) genuinely seemed like they wanted to help.Unfortunately I was just refered back to ask support from my phone manufacturer who had already refered me to my carrier. Back at square one :(

The door to the place states 8pm sat not 7pm not everyone is looking at the website or google plus the guy doesn’t know how to speak clearly… was going to buy some new products but I guess not…. Then when the guy went to check his signage he was laughing like it was a joke because the paper was hidden by the actual times that are still posted in sticker form on the window which said 8. Fix your actual door sticker and don’t be a jerk when reading your signage… it’s called customer respect

I had such an amazining experience with Marissa in upgrading my phone. It was a phenomenal transfer and unsurpassed customer service. Thank you so much Marissa & Sarah.

Andrew B was the most efficient and helpful customer service that I have received anywhere in as long as I can remember. He made upgrading my I phone a seamless easy experience. He upgraded my plan saved me a ton of money and applied any discounts he could find. THANK YOU !

Sarah did an amazing job helping me with my phone and screen protector. Would highly recommend.

Andrew at the pacific Ave Verizons location was so very helpful. He went out of his way and tried some inventive ways to help me. We were not successful but the fact he went to the effort and time is rare in my experience.

My wife and I live up north and we had gone to the Verizon store in south hill mall and the 2 guys working in there were very lazy and told us that we had to do the upgrade on my wifes phone ourselves, we came to this store here in lacey and the sales person Marissa W. was extremely helpful and even got our plan upgraded and saved us money. Definitely recommend if you are in the market for a new phone or just need help with your plan go see her!

I have been with Verizon for years and normally had great experiences with my visits. Today was not one of them. I will probably not visit this location again.

We had a very positive experience with the staff. Got us covered without upselling us like crazy. Great!

I came in 10 minutes after they opened and they had 1 employee working with a customer and 4 more people waiting to be helped. I waited for 45 minutes and he was still the same customer.

Okay where do I start, me and my mother went in Sunday(last week), asked to get a iPhone 12 for me. They said “something is wrong with our ordering system we’ll order it on Monday” and they said “it will be here on Wednesday” and said they’d call us or send us a text is they couldn’t get a hold of us, they never called or texted, no voicemail nothing, we went in on Wednesday and they didn’t even order it yet, then they ordered it and said it would be here on Friday or Saturday and they would text us or call us and they didn’t once again, we went in on Saturday and they didn’t have it and said “check your email we sent you a tracking number”, they didn’t sent us an email, we checked every box including spam. Then they said “well have it on Monday” and then we went in today (Monday) over a week later, and they had us stand there for about 45 minutes and then the trainee came and told us “oh sorry we aren’t serving anyone else tonight”. 5 times and no phone yet. We will be going in tomorrow and I am expecting my phone. Horrible service, absolutely terrible. But don’t go here go to a Corporate Verizon store, don’t waste your time.

The WORST customer service that I have ever experienced!!!!!!! Short & sweet of it is, Ashlyn lied about service plans cost and opps available from verizon. I asked for the mgr repeatedly & both Ashlyn & Austin declined to get the mgr......Im appalled & cant believe that any respetable business would allow such behavior of its employees! So I have contacted Verizon Corp directly to assist with this matter & they informed me of other such problems with this particular third party store & will be assisting me with this matter from here on, in escalating this matter properly...... So have a good day absentee manager, Asshlyn & Austin.....

Long line but worth the wait! Knowledgeable people.

Great experience with the manager there. Customer service was excellent as well. Would definitely recommend to someone.

Very grumpy girl working there she is rude she charge me 19.99 without reason they didn’t fix my problem after one hour she start yelling at me crazy girl don’t go there guys

Order from Verizon to your home instead of picking up at this store, terrible experience overall.

Kristina is awesome helpful and easy to talk too.

This is the BEST Verizon store!.. employees are always helpful, patient and knowledgable💗

It was really good there and fast

Don’t come here you’ll be waiting for over a hour ridiculous

Great place! Everyone made it easy to make the switch. Every time I go for an issue its fixed fast. They are also very friendly

Very nice girls working there. I will go back to get my new phone

My experience was fantastic :). I walked in and was greeted by very helpful people. The whole setup process was really nice.Kimberly Clemons is very amazing and help me every step a long the way. I am walking out with a new phone.I think Verizon is one of the best places to go when setting up an account or getting a new phone.They really help you every step of the way and you really do walk out happy and loving the new thing you just bought.So thank you Verizon. You guys are awesome. :D

Very knowledgeable staff. Very efficient.

The service in this retailer was phenomenal. Expecially it being easy to converse with and determine what would be suitable since my parents phone broke on the same day when finding a new one. Furthermore the employees there are helpful, including Ashlins assistance in helping us find a new phone. Her being understanding of the scenario that we were in really helped us be at ease. Would highly recommend going there for their services are great.

This is the second go wireless store Ive been to in two weeks and Ive either been completely ignored or the sales person was very rude and dismissive of these are the kinds of company verizon is choosing to represent them I may start looking for another carrier

AVOID THE SHELTON STORE. AFTER 2 HOURS OF WAITING I GOT A PARROT THAT ONLY KNEW THE WORDS CUSTONER SERVICE. I NEED 2 PHONES NOW. LEAVING FOR CROSS COUNTRY TRIP TODAY. THIS GUY IS THE WORST EVER. LACEY IS BEST 10000000%

Just purchased a new phone with help from Chad! Excellent customer service, very well informed, and helped the process go by quickly. Maintained an admirably professional, and amiable atmosphere the entire visit. 100% recommend visiting this store for your phone related needs, and make sure to ask for Chad.

So much better than a corporate location. Ive had bad experiences with Verizon workers before, but I came in the other day and was greeted by Kelsey. She took the time to thoroughly look over my account, get to know me as a person, and find out the best solution for me. She got me more for what I was already paying for, and into devices that I use and love. She got everything that I needed transferred and set up for me, and made sure I knew how to use everything and was comfortable before I even left the store. Always ask for Kelsey, she gave me the best customer service experience Ive ever had. Never going anywhere else.

I have been in this store many times and every time Im in there I am treated as a loyal customer; they make me feel like Ive had all my questions answered they take their time and make me feel comfortable-- especially the manager Jessica Vincent. she goes above and beyond helping me out, even showing me things and how to do things. Nice young lady a large asset to your company and needs to be kept around.

First off Thanks to Ashlin for her great customer service!!My only complaint is that I went in and paid for a phone (all expenses paid in full out of pocket)for a line Ive been paying for; for almost 5 years now and Im still going to be charged an additional $30 activation/upgrade fee on my next bill??What the heck Verizon?In three months I will have been a Verizon carrier for 10 years. Also others have become Verizon customer because of my word.I honestly feel this fee is a cheat to the loyal customers you have.Food for thought Verizon. Im going to be checking out other wireless companies to see if they offer something better.

Thank to Chad Bakken for his great customer service! He really helped how I would save money and have better service. Thanks again!

INITIAL rating was one star: The one star is for friendliness once you are able to speak with someone. We did not realize this was a third party retailer.This store never went through the GO WIRELESS charges added to our bill. The manager rushed us to the door after we switched over to Verizon, as a carrier, without even going over what our monthly bill would be. Glass protection ($40 for each phone) was put on our phones without even asking if we wanted it. As far as for the S8s, its hard to hit buttons with the screen protector on that they added.I called GoWireless customer service because I dont want the $80 per line extra fee and they just connected me directly to the store.I called Verizon and they were great, but could not help me with the GoWireless charges.FOLLOWUP: I changed my rating to 4 stars after Nicole, District Mgr for GoWireless, called me and resolved all my issues. She was super helpful and friendly. I chose not to with their VIP plan which IS optional if you make sure to tell the associates at the store you do not want it.

BAIT AND SWITCH!I signed up for a $70 plan two months ago, but Im being billed at $100. I went in and they said we dont offer this plan anymore. Where did you get this paperwork for such an old plan that we do not offer any longer! I signed up only 2 months ago! Clerk was unhelpful and unwilling to resolve issue.

Im always 100% satisfied here. These guys go out of their way to make sure youre taken care of. Excellent customer service.

My phone was stuck on 3G and I could not get my voicemails! Sam over at this retail store was great! Friendly and knowledgeable and fixed my phone! Thanks Sam!!

I recently brought my 93 year old mother into the store to see if her flip phone could be repaired . The Assistant Manager, Jordan, greeted us at the door and immediately assessed the problem and replaced the old phone with a new one. He took the time to explain the features of the new phone and showed my mother how they worked. He was extremely patient with her, allowing her work through each step. My mother also brought in her tablet because she was having some problems with it. Again Jordan worked diligently and resolved the many issues with the tablet. All in all Jordan gave us the best customer service we have ever had. Keep up the good work, Jordan. Youre a real asset.

These guys are awesome. They ordered screen protectors for us when the Shelton store would not. We live in Shelton and have always done business there for 20 years, BUT we will make the drive to the Lacey store they have our business from now on.

Very helpful and knowledgeable staff.

Good customer service is important. The employees at this location have and understand it. Way to go!

Kyle is amazing kind and very helpful with a good positive attitude

Amazing staff definitely professional atmosphere if I could give 10 stars i would

Great service

My father just passed away and I needed help reconciling his account. Jessica was wonderful, sensitive to the situation and persistent for a couple of hours of work getting to a resolution. I recommend Jessica for any employee recognition process your company has. She is a definite asset to you!

Jessica, the store manager was exceptional and very humble in dealing with me. She is awesome and I think, no, I know she deserves a raise. What an intelligent, motivational, ambitious strong woman, she is. #I will be back. Thank you, Jessica (P.S.Best Store Manager Ever)

I started working on moving my phone number from one account to a new account on my own after a relationship fell apart. After visiting a corporate store I was told I needed to call the Verizon AOL department to move my number this was a very difficult process that required faxing my drivers license and my SS card to prove who I was. Long story short I walked into go wireless and Curtis and his minions worked for 3.5 hours getting it done and making a good sale from me and doing more for me then the corporate store 2 blocks away I will be coming back because of this commitment to helping me out knowing this was going to take time. Thank you Curtis

Had the best experiences with Jordan and Ashlin that you could have with a representative of your company. They couldnt have been more helpful and knowledgeable in helping me. Appreciated all they did !!

Great Service!

Ashlin is wonderful, kind, knowledgeable and patient! She has spent so much time answering my questions and being so patient. She helped my daughter and I make the right choices for us and went above and beyond in her customer service to us. I highly recommend going to her for cell phone help!

Chad is the Man!He has helped me switch phone carriers even when the process was a bit troublesome.He has also helped us with new phone problems.Excellent customer service!

Curtis was an extremely huge help to my mom & me. He was knowledgeable, professional, & maintained an exceptional positive attitude. His courtesy & compassion in helping us was stupendous! He is a knowledgeable and experienced rep & a definite asset to the company .

JD and his team are amazing! Absolutely best service here, thank yall.

We had the best customer service experience at this store! Salinda and her crew were on top of meeting our needs quickly and efficiently. We were given discounts for military service and over $450 in accessories for our new phone purchases.

JD is most personable and very professional. I will go to which ever store hes working at just to do business with him. Always takes care of his people. Thank you JD!*Stephanie

Want to say thanks to the store manager Jessica. She took her time and walked me through setting up my new iPhone.This is the store for your Verizon store.Original review:I have been with Verizon over 18 years and never have had the Stellar service as I get with the staff here in Lacey, Wa on Pacific Ave. . Kyal, Jessica, and Julia are by far the best crew ever. All three staff members were very knowledgeable and friendly. I would recommend this location to anyone.Thanks staff you guys Rock!!!!!

Jordan was the best representative for Verizon that I have encountered. He is kind, courteous and very knowlegeable about the products. He treated us with respect and honor. Itdidnt matter how many questions we had he was able to answer them or look up the answer. I watched him treat others with the same dignity and respect. If he isnt your manager he should be. The address is 4017 Pacific Ave. SE, Lacey, WA 98503. I would hire,him at anytime.

The store manager at this location clearly doesnt want to do his job. Never even once said let me see what I can do. So instead we had to call Verizon and do his job for him. Horrible customer service. If he would have just explained things, I wouldnt have gotten so upset. But instead he he just said there was nothing he could do.Will never go back to this store.

JordanI was just waited on by Jordan and I am so impressed with him. He was very friendly and totally interested in my problem. Hes definitely an asset to that particular store and I will be happy to return.

They knew that I needed to go into the store and advised so.

If you need a new phone, go see Ashlin!! She is amazing!! I’m technically challenged and needed help getting all my info from my old phone to the new one. She was very patient and kind!! Thank you Ashlin!!

I have been to your store twice and have been helped by Jessica. She is wonderful and I recommend her to anyone. She makes things understandable.

I worked with Ashlyn and Jordan and they were some of the best Verizon reps Ive ever worked with. I recommend this store to everyone if youve never been here. This store is extremely nice on the inside and the staff are extremely knowledgeable. Check this store out!!!!!!!

Jessica got me out of there quickly. Which is what I look for in a phone store. She was quick and friendly. I was worried when I didnt see Jonah Hill there anymore. Thank you Jessica.

We bought a new phone at the Pacific Ave Wireless. Curtis helped us & we want to tell you what amazing employee he Is! He treated with such Respect! He helped us with new products, how we could update Things! We will always come back to this store!

Kurtis was amazing, process went smoothly and quickly. Best experience Ive had working with Verizon. My go to Verizon store, Highly recommend

Great service here. Chad is my guy! Super knowledgeable and helpful. Sent my mom in and he was a huge help to her too.

Curtis James is awsome !!!. He was so patient with my 92 year old father. Curtis was knowledgeable about all options that will meet my fathers needs. I will return to Curtis when I am ready for a new phone plan. Great job and thanks.

Ashlynn was very knowledgeable and patient!

Thank you for helping me out. I love my Samsung Galaxy Note 8

JESSICA AND JORDAN PROVIDED ME WITH OUTSTANDING CUSTOMER SERVICE AT THE PACIFIC AVE. STORE.IN LACEY WASHHAVING WORKED BOTH AS AIRLINE AGENT AT FRANKFURT INTERNATIONAL AIRPORT AND TEACHER AT INTERNATIONAL SCHOOL, I UNDERSTAND THE IMPORTANCE OF PATIENCE AND KINDNESS WHEN WORKING WORKING WITH THE PUBLICJ. AND J. ARE TO BE COMMENDED ON THEIR EXCEPTIONAL CUSTOMER SERVICE AND I WOULD HIGHLY RECOMMEND THEM TO OTHERSBEST REGARDS, MARTHA PFROMM

I had the most professional, intelligent help from this store manager Jordan and am incredibly grateful. I have been to 3 other stores in Olympia and Portland in the last 3 months trying to solve my “unlimited” plan problems. I have also been on the phone with Verizon for 3 calls, each 40-65 min. Today the problem was solved! I am a customer if LaceyPacific Gowireless for life!!

Friendly and informative. Easy to work with. Love my phone!

The salesperson was professional, knowledgeable and most of all he was patient with this older person.

Great customer service. Jordan helped me review the options for my new plan and pre-order the Moto Z2 Force. The manager, Jessica, helped me setup the device when it came in and took the time to answer my question. Highly recommend.

Ive been into this Verizon location twice and both times my experience was excellent! Taken care of in a timely manner and a lot was explained to me in detail. Salinda and Curtis were both huge helps.

Came in after locking myself out of my phone. Jessica went above and beyond trying to get me taken care of. Even transferred old pictures! Great service.

Helped me with great attitude and always willing to help as soon as possible

JD was awesome. Very knowledgeable and patient. Very nice personality. I had a great experience.

Salinda is very knowledgeable pertaining to her position. She resolved the issue immediately with Sim Card. She verified billing issues. She is a Great asset to your organization. Thanks Salinda for your patience, knowledge, and quick response. Thanks again. Happy customer. Sharon

Staff is rude and not helpful. This is the second time we have dealt with them. First time the manager came and helped solve the problem in five minutes which took over an hour before he came in, and they didnt help with the issue. He was very helpful,But staff wasnt and just kept walking away and helping other people. Wont go there again.

I would expect Curtis to own Verizon before his career is over. An excellent salesman. Keep him.

Awesome, helpful service representative.

My name is Preston with Preston Transports I recently got into a contract with Verizon and worked with Kelsey for 2 tablets and a phone for my son the service was remarkable, they treat you like a customer instead of a number like the other stores Ive been to. I had some trouble with my new phone and Salinda the manager set my phone up in 30 seconds I was impressed and I was back on the road with no delays, I wish the rest of the stores had the customer care that this Verizon location offeres. Sincerely, Todd Preston

Jordan made a difficult purchase pleasant. He carefully helped this senior citizen with patience and understanding. Thank you Jordan

Great and fast customer service and 1st time EVER with no waiting!

Ashlin was very helpful and answered all our questions. Thank you!

Nice staff...very helpful.

2nd trip was very positive with a knowledgeable staff. My questions were answered courteously. Thanx

Very helpful and friendly. Got my phone working when others couldnt.

JD was great, very helpful, didn’t try to over sell, really friendly.

Thank you so much Ashlin for the great help! Go Wireless is lucky to have you as an employee

Very helpfull did not have the service I needed. But sent me to some place that did

Had excellent customer service and support from Brenden!!!!! Was looking for a new phone and he was very helpful in helping me get the one that was PERFECT for me. THANKS BRENDEN

Im not sure any of these people have actually worked with Curtis. Everytime I go in there he tries to push another product or service on me. Since the last time he helped me, my bill has skyrocketed to $300 a month for my cell and tablet. This after he assured me my bill would be less and I was getting a better deal. Absolutely ridiculous! Never have I had any issues with Verizon untill I walked into this location and worked with Curtis.

Lifetime warranty on car chargers? Yep! Pay the extra. Theyll take care of you. Ive gone through 8 chargers. Theyve replaced it every time. Friendly staff as well.