Staff was too busy gossiping. Very pushy, felt like they were rushing me to get out the store the whole time. Needless to say, I went across the street to Walmart and spent the $400 in games I was going to buy.

Got a PlayStation or an Xbox then youre okay otherwise I dont know why they call this GameStop they dont have any computer games they have very limited supply of video games they have some older systems you can buy but really they dont have the things that GameStop used to have they cover a very small Spectrum this is more for people who are gaming on a board in the back room now than a place that sells computer games anymore

They were helpful answering my question about games plus they wrote down addresses and they were helpful for me thanks for asking debbiekray

Hey John thank you so much I flipping love you as a best friend and your the greatest because you just hit me up you just read my mind got me a trophy got me everything on my birthday thank you.

Tons of awesome. collectables

They have a large variety of collectibles, merchandise, attachments, accessories, and games. Much more than any other Gamestop Ive been to in recent years. Even window shopping was very enjoyable! Will definitely be visiting again.

They still have a lot of merchandise, but the Games part, not so much. Most games can now be purchased online and downloaded. So, not alot of used games to choose from. You can buy the gift card style games, new games, and then download them at home.

Easily one of the best GameSpot Ive been to in all my 16 years of gaming. Fully stocked shelves, everything is neat and not crowded, and never looks messy or sub par! Simply the best atmosphere Ive had in a gamestop store

Very friendly and thorough service. Was able to answer multiple questions.

Horrible customer service. Felt like an inconvenience just to call and ask if they have a product. Then said so product is in store just to be told not in the store when I arrived

Sold my Xbox. Got paid. Good time.

Great place to feed the kids addiction.

Lacking Customer service and hardwork just another GameStop

Lots of cool plushies, figurines, and accessories in addition to games. Found a super cute PlayStation shirt!

Love there selection of Funko pops

Great preorder protocol, super friendly staff.

The workers at this GameStop is top notch everytime I visit.

Not their fault due to the Covid but they dont have the used games anymore. I cant afford new systems so I count on that. But again its due to Covid not the store itself.

Great help amd good price, sad to see they do not trade in Xbox 360 games any more. Other than that my place to shop...

Good service and found a game i was looking for

Horrible customer service don’t have any product stocked

Always great experience customers service is always perfect everyone who works their gives customers exactly what they need...

Either they are racist cause I’m Black or poor customer service with nonchalant people. I literally walked in the store and there were two people in there and I didn’t get greeted and I was looking for a game for the past 20 minutes and nobody bothered to me.. when I got the game to purchase, another couple white couple comes in and they greeted them and then offered to help them.. didn’t offered to help me whatsoever and they knew I was in there

So I bought a Nintendo switch in December from this location. I had enough to get a pre owned system and was excited to finally have one. Two months into owning it it doesn’t even want to turn on, it’s basically a paper weight and I can’t return it, they probably won’t repair it, so I just wasted 300 dollars for a pre owned device they failed to actually make sure worked. I don’t want a refund either I just want a working device.

Wanted to get something. The person was rude as hell.

Great service, they go out of their way to help you.

Customer service is horrendous, worst GameStop ever!

Awesome place to get video games

Customer service was terrible and nothing was stocked

Great service great. I am asked for information asked about a game. He didnt know right the bat but, pulled his phone out to check to make sure i had the proper information. 10/5

I was looking for some Turtle Beach Elite Pro headphones. I did my research and those are the ones I wanted. After going several places I called this Game Stop location and they said they had them. I arrived and the ones they had were the Elite Pro 2’s. I did not want those headphones. I am super picky about what goes on my nugget and I want all the nice features with none of the extra dainty stuff. I was helped by an employee that spent about 20 minutes going to and from the back storage room to bring our more and more headphones for me to consider and went over the pros and cons with each set. I very much appreciated the customer service! She was not rushing me or being bios towards the higher price tags. I ended up with some super rad HyperX Cloud Alpha’s and I couldn’t be happier! Thank you guys for having top notch customer service and selling me a product that I wanted and love.

Professional and quick when processing trades. The app really streamlines the process of determining what you have is worth trade in value. The Pop selection is quite broad with numerous accessories and apparel.

I walked in and the employee made me feel at home. Im 48 and know little about the xbox one. I was buying 2 headsets for my little brother and she was EXCELLENT with helping me. GREAT JOB!!!

Everything was great. Customers was were nice and patient, employees where very knowledgeable in all areas... only one downfall I get home to play the one game I wanted to play with my brother and the case was cracked. I guess my own fault for being to excited to get home and play, and not checking before I walked out.

Usually has what Im looking for

So we went in to buy a game for my son. Should have been a quick trip. Could have been a quick trip. But it wasnt. Ended up in line behind a guy that was selling his console, external hard drives and controllers. Now I get that GameStop employees have to check out each items condition. I understand that this takes a bit of time. But the amount of time that it took was discourteous and unprofessional to the other customers that were waiting in line. The first few minutes we tried to be understanding. When it grew to over 10 minutes we really began to get impatient. Why couldnt he politely ask that person to wait while he checked out the other people waiting to spend their money? When I asked if there was someone else who could help us, we were told that that person was helping someone else. In fact he was, because after he got done, he brought that person to the front of the line and checked her out before the others of us who had been patiently waiting in line. At this point I was going to ask to speak to the manager to voice my frustration, but I learned that the manager/owner was the one who brought the woman to the head of the line, so I figured what was the point? Better to voice it here where others might benefit from our experience, because there wasnt much concern shown to us in the store.

Well stocked and organized GameStop.Employees are courteous and helpful.Great GameStop and will continue to visit when I’m in the area.

This game stop was amazing. One employee named Ellie(not sure if I spelt that right) helped me with a huge Nintendo load. She was super helpful and knew all the answers to my questions!

Love this store.

Excellent customer service. They competently answered questions. Even when busy did a great job of helping everyone. Store is clean and displays done well. Didnt feel crowded when entering. Parking is the only negative to the store. Frequently have to park quite a ways away.

This was the most spacious Gamestop Ive been in in a long time. The store layout looked nice. The staff seemed knowledgeable and friendly.

Good for finding some games at good prices but dont expect to get a huge return on trade in games. Great staff. Had some good choices on games.

Before management changed a couple years ago this was a great location but after they changed managers I got screwed multiple times out of my money and when I ask about it I don’t get a direct answer for example online say I get 150 bucks at the time when I sold my ps4 not including games but instead I got 130 store credit but I wanted cash so I could put it in my bank account since I decided I wasn’t going to come back to GameStop again so I got closer to 90 when again online said I should have gotten around either 100 or 110

I love going here, the staff is really helpful & not at all pushy, plus theyre really knowledgable about video games & give good recommendations. They leave you alone to browse at your leisure

Great store, good prices, wonderful staff and has a wide variety of any kind of game system or games and accessories. I recommend it to all my friends. Its the only game store I go to. Thank you GameStop.

Super friendly staff. Super chill store. Clean and tidy.

They have most games am looking for..and really know there stuff

The manager went above and beyond to resolve an issue with purchase I had. Her patience and resolve was much appreciated.

Great customer service from every one. I love walking in there and the employees like to chat about games with you and give great suggestions. I just hate Game Stops trade-in policy. Doesnt give you much for your games or console.You can find some rare games here if you look around enough.Overall, great place to buy some new or used games.

I love videogames!!! Helpful service and kind and patient employees

Your standard issue GameStop. All major, modern consoles are sold along with game both new and used. Lots of nerdy paraphernalia as well from figures to socks to journals.

I love the selection of toys and gadgets from video games all throughout the store

The staff is nice and helpful with answering questions. They always seem to have a good selection of new and used games. I recommend being a pro rewards member.

Lots of inventory and the staff is great. Jon, the Manager, is always helpful and knowledgeable. Its one of the best stores I shop at.

Cool place, lots to choose from and friendly staff. Place was clean and organized in a manner that made things easy to find. Parking can be a chore but worth the effort.

I was there recently with my sister to buy a couple game consoles and the cashier was rude. I couldnt believe it since we were spending close to $1000. She brought out the wrong system and when we let her know we wanted the upgraded one she was not nice about it when it was truly her error. I never had someone be so rude

Fun choices of products. Enjoy visiting to buy new games and old ones. Nice staff. Very helpful with questions.

Have all I need for my gaming nd very knowledgable on products and games

Waited in a long line on Black Friday only to be told they didnt have the game or Hard drive I wanted when I called ahead of time. Then I was told I could go to another store to get the game I wanted. But first I would have to buy the other games for full price, do a refund at the other store. Which no doubt had a long line. Then I look online for a phone number on their website to find out the games I traded in I didnt get the promotion for extra credit for them. Horrible customer service experience. Then when I reach out to complain I call customer service sit on hold for 1 hour and 13 minutes to be told I was on the wrong line for customer service which is a lie. Then told a district manager would call me in 3 days. Today is day 5 and no call from the manager. Horrible experience, and they rip you off on trade credits. Think before you shop here, because there are other options available now. And at this rate soon GameStop wont be an option.

Don’t go to this GameStop they screw you out of your money

This GameStop is standard size and is usually pretty well stocked. The staff is personable and always have great recommendations plus theyre very knowledgeable. Great place.

Always enjoy Gamestop. My wallet doesnt though. LOL

Due to covid-19 cant get nothing much

First time here. Super helpful and nice staff, even for an old gamer such as me. :)Will definitely go back here

By far one of the biggest GameStops I have been to. Most are very cramped. This one is large, which is a welcome change. Other than that, typical GameStop with nice workers. They do ask a lot of upsale questions at checkout, but I dont blame them, since I know they have to.

I love this place, has all my favorite games and more

Its gamestop. If you dont know why its bad youtube about why people dont want to work there. That is why your experience gets 2 stars. Only a karmic wheel of destiny will bring me to shop there again. By the way karma is beautiful today. Kisses from afar.

Great people work there, great place to get any kind of game or game counsel, sometimes they have shirts & sweaters. Really great place.

Lots of new and used games to select. Awesome customer service.

The best store of its kind in the region. The staff working there make the difference.

Very friendly service and always have what Im looking for. If you need a discounted or used game item, I highly recommend this stop.

Very helpful ladies. Answered my questions quickly just from an awkward description. Thanks for a positive public experience.

Great

Always a good location with informed and attentive staff.

Always get great service here.

Very helpful great 😁 selection Im glad I was able to go

Really helpful staff! I dont normally go to gamestop (Im more of a steam sale kinda guy) but I happened to be looking for some information on a game console I was thinking of picking up, and the staff was very knowledgable and friendly. Probably the best gamestop experience Ive had.

Im mean yeah, its a GameStop. If youre not familiar with game stop you probably were born before 1905 and have no interest in visiting in the first place. If for some reason you have any interest in games and have not been here, go now and do not pass go.......

Big Score Review for GameStop! This was my first time in the store with my son. We called ahead to verify what we needed was avail. The ph was answered fairly quickly, greeted with a smiling voice & item located with price provided.Upon store arrival, customer service in greeting us, assisting immediately with any price validations. There was friendly conversation at check out & upon asking me abt specific offers as i declined, there was no pushing, no judgement, & no eyes rolling. Theyve got my business!

Courteous employees is the only reason this isnt 1. The selection here was terrible. A whole wall of nothing but those ugly blockhead collectible things. Used copies were barebones. The Nintendo section is just a tiny corner. The shilling ads on the tv selling micro transaction loot box happy half finished nonsense is really obnoxious. I remembered why I havent been inside one in 5 years. Sorry, guys that work here. Its not your fault. Also, price checking between GameStop and everywhere else, its the most expensive option. You can get brand new copies on Amazon or Ebay for the price of a used one here.

Pretty wide selection of used games half the staff are amazing, half the staff are average

I hate the lines at this place. Often times you have to wait in line to even ask a question because there is no one just out on the floor and by the time you are done weighing your options you have to return to line for even more waiting.The other problem I had was my preorder receipt had to be validated before I could pick up my game. So I had to wait in one super long line before I even got to get into THE OTHER super long line.

Very friendly and helpful, even under the stress of the lengthy never ending lines and obnoxious customers they still managed to keep their cool and be polite and approachable.

Awesome staff. Great selection. Will be back.

Great Customer service friendly and helpful will even check with other Gamestops or affiliates shops for what you are looking for.

Staff here were super helpful and patient when shopping with 3 small kids running around.

Bigger store with a good selection of new and used games. The workers are really nice

Games are too expensive

Best game stop in the Oly/Tumwater/Lacey area. More games, more merchandise and more friendly staff makes it the best. Skip the mall location and come here.

Got darksiders3 and skyrim for ps4

Since theyve gotten new staff members its been getting better. Havent had a chance to encounter the new manager but Im glad the old one is gone.

This visit was really good very productive .1st time I went there it really sucked

Customer service is great. Good variety of games and more!

Horrible selection if you are into video games. More of a trinket store now. I guess there is more money in selling miniatures of games and other themes than it is selling actual video games. I will be going to the game stops by the mall for now on and stop wasting my time at this place.

Friendly staff, answered all my questions I had. Awesome vibes!

My experience with this store hasn’t been too bad in the past. However, the employees are always unknowledgable and the store is always dusty looking . I was told I was getting a wireless headset I made it home and found that it’s wired and less then an hour or so I brought it back to the store. Clearly before anything was explained the manager “Alexander” had every intent of telling me no before explaining this situation or looking for the invoice. He had an attitude with me the whole time to the point where instead of exchanging it and keeping the store with some sort of profits I asked for my money back so that I could go buy it at Walmart because sadly the employees in Walmart are more knowledgeable about their electronic products and services. I have gone to the GameStop in Centralia Washington and always had a great experience and when I went into this store I expected a consistent level of service and to say the least it did not measure up.

Very helpful and take the time to help you understand everything

Found what I needed in a few seconds and the staff were helpful.

They had great customer service and I found the specific console I was looking for and I also found gifts for everyone on my Christmas list.

Good selection, employees are polite.