We had an amazing experience with Harper Infinity. I went there with a vehicle in mind that I had found online and was quickly paired with Greg who brought the vehicle out for us to test drive. The whole process was quick and easy. We had a trade in as well and we received good value for it and were able to make the deal happen! I would definitely recommend Harper Infinity to anyone searching for a new or used vehicle. They do things differently than other dealerships and make the process quick, easy, and haggle free. They put their best price first and keep the uncomfortable back and forth out of the process. They are honest and offer extended warranties and services for your vehicle as well! Thank you to the Harper Infinity family.

We all know when we hear Car Dealer what our immediate reaction or thought is ….I can not say enough about our experience with Harper Infiniti. From Service to GM - Matt Stegal we have been handled with a white glove experience. I would recommend this dealership over and over again if you need a great car buying experience try this dealer first.

Eric is my usual Service Lead, and he is always so helpful and kind. He always makes me feel like a priority when I am there, and works extra hard to make my experience the very best. The whole Team at Harper has always provided me 5 star treatment every visit. And I truly appreciate that.

Richard Shaft in the Service Department is great to work with. He explains very well on what services are needed or recommended to fix on my vehicle.

Great car buying experience! We had already done a lot of car shopping so we knew the exact vehicle they had that we wanted. However, living 1.5 hours away we needed to work most of the deal by phone before making the drive. While getting the deal we wanted was not achieved directly through the sales person (understandably so) with one email to the sales manager we were contacted immediately and closed the deal. Pick up and signing was smooth and seamless. Great staff and great customer service! We would definitely buy here again!

I feel that I missed an opportunity to the best experience that I will ever have at a car dealership. The deal, the process was quick and easy. That is until we had to go in to sign the paperwork. Due to the dealership being short handed, we had to wait for a couple hours just for an available person to do the paperwork. I understand that everyone is short handed right now but it just stinks that my best car buying experience was ruined shorthanded businesses.

Great service department! Marcus Sells is very professional and accommodating, was very thorough while working through issues with my vehicle. Gave me necessary steps for follow up on any issues I might have.Top notch service team!

We can’t say enough good things about the folks at Harper Infiniti. From the first day we walked in to browse, to the day we left driving our new car, we were treated with kindness and respect. This dealership is truly different from all the other places in town. Trevor, Calder, and Tommy were fantastic to work with. They value you as a customer and provide excellent customer service. We will definitely buy all of our cars from Harper in the future!

I broke a rim on I75 on and was stranded in Knoxville. Ryan and the parts team did an amazing job of finding the parts and fixing my car. Customer service was great. Ashley was extremely warm and welcoming. Best dealer/service center I have ever worked with. Highly recommended!

Harper Infiniti Service Department is always great about taking care of all my cars needs. Whenever I pick up my car it is always detailed and cleaned very well.Thank yall for always providing great customer service!!!!

This is the second car we have purchased from Harper Infiniti. Everyone there was very helpful. Our salesman, Christian Ponce, was outstanding! When we purchased our first car, we were so surprised at how smoothly things went. When we returned a second time, the process was just as smooth and almost too easy for buying a car! There is no back and forth let me get my manager involved dance that we had experienced elsewhere. Highly recommend these good people!

Had engine oil and filter changed, along with recommended checks for 60,000 miles. The wait time was reasonable, the customer lounge area is very comfortable and the service rep reviewed a couple of items that may need attention in the future, like brakes. Overall it was a very good experience.

Made an appointment to replace my wiper blades. When I checked in, I asked if they could also do an oil change. They graciously accommodated my extra request.The waiting room was comfortable, with complimentary drinks and snacks.My car was ready on time, and the work was reviewed with me fully. I had a great customer experience.

Everything about this place is great! Awesome service and exceptional work. I will definitely buy my next Infiniti from them when I wanna trade mine in.

Harper Infiniti always does a fantastic job with superior customer service each time they’re needed. I’d highly recommend working with them! Eric in the service dept. is especially great!

I called interested in a vehicle I saw online, when I arrived for a test drive they were waiting for me and made the process of purchasing the vehicle so pleasant! As a single woman, finding a quality used car can be a nightmare but they made it amazing from start to finish!

Service department is always great every time i go. The are knowledgeable and friendly and make it go as smooth as possible.

Took my car in for service and they identified some warrantee upgrades/repairs that could be done now rather than down the road. I appreciate that. The service staff treat you like royalty, great communication, nice waiting area. Infinity loaner to drive home. This place is first class. Infinity makes outstanding vehicles, but the five star treatment at Harper makes one even more satisfied being an Infinity owner.

Took my infiniti in for an issue NOBODY could seem to figure out. Had multiple different highly recommended shops all come up empty. Was nervous to take to the dealer thinking we were going to spend at LEAST twice as much. I had an idea what the problem was as did everyone else, and then I received a phone call it wasn’t that. Again, expecting even more money. Zak told us that he’d get it figured out and for us not to worry. I received a text a few day later saying it was fixed and it was less than half the price I had figured at the minimum. Zak was extremely professional, personable, and all around great guy. I left there feeling like I had know him many years. I have been in sales for many years, and car dealerships can be somewhat intimidating for even me, but that place has a great environment, people who actually car, and nothing but a bunch of hard workers. I RARELY right reviews, but this one was a pleasure. I want to tank everyone there. Long story short, a mouse decided to eat my wiring harness and one of the harder places to find. 5 STARS!!!!

We have dealt with several dealerships over our 31 years together. We were amazed at the professionalism and attention to detail that we received from Harper Infiniti. Travis made us feel like we had known one another forever. The extra perks offered to add on to help us get the best out of our vehicle was a nice surprise.

Harper Infiniti has always been wonderful to deal with! They provide excellent service and value, and I plan on always purchasing my vehicles from Harper in the future!

Always enjoyed taking my car for service. The Harper’s dealerships are awesome.

Everyone there is amazing from the sale of my vehicle from Christian Ponce to all my service needs from Richard Shaft! They are all amazing I’m so thankful for this amazing team!!

Easiest car buying experience ever. In and out with in an hour. Excellent knowledge and service.

Definitely 5 star service from the moment you drive up! They have the best staff, that even remembers your name each time you come. They are very accommodating, and your in and out quickly! I highly recommend Harper Infinity!

Zach our Service Tech was amazing. He also took care of another issue that our sales person blew us off about when we bought the car two weeks prior. I love that Zach & Harper made it right.

Harper Infiniti, Calder and the rest of the staff made it a painless and quick experience to buying my new car . Thank you so much !

Harper Infiniti never fails to impress me. Clean, courteous and efficient. Thank you for all you do for your customers. We notice!

Polite and professional service completed on the time they said it would be finished. Treat you like you are important to them.

Just purchased a truck from Todd. You couldn’t ask for a better sales person. He had us in ans out within a hour. Highly recommend them.

Wunderbar! Give Philip (car parker) a raise or bonus. He’s best I’ve ever dealt with.

Excellent service as always! Staff makes sure you are taking care of and is super friendly!

Always satisfied with Harper Service department. They always do a phenomenal job. Also the loaner cars are a nice option. Our Qx60 always comes back detailed. Would highly recommend to anyone!

I drove from NC to come to this dealership for a specific vehicle. I wanted to purchase the car on my own without my husband on the loan but told the salesperson upfront that while I have income, my husband is the source of my funding. After waiting hours, I was told that no one would pick up the loan (after they shotgunned my credit report to 8 different places) I inquired about who my current car was financed with and said “even they wouldn’t do the deal?” I was told that they wanted an additional 11k on top of the 4k I was already putting down. I was slightly confused but said ok and left. We went to the mall nearby to eat at the Cheesecake Factory since we were in the area. While waiting, I decided to call my current finance company to see why they wouldn’t approve my loan. I was told that it was a done deal if my husband signed on- easy as that. I said ok and called the salesman back at Harper Infiniti. I was told that right after we left another salesperson sold the vehicle I was looking at and there was nothing he could do. The entire situation was fishy. I’m not sure what was actually going on but I was enraged that I’d spent hours at the dealership not to mention the hours it took to drive there only got them to pull that. And while I would NEVER tell someone to go to this dealership, they have a sister dealership, Harper Jeep where the salesman and finance people stayed late to accommodate the purchase of the same car I was looking for. Stay away from Harper Infinity. Go to Harper Jeep instead and ask for Eddie Miles.

Always great, friendly service from the minute you arrive until you drive away.

As always, efficient, polite and more than helpful! It is a pleasure to have my car serviced at Harpers!

Excellent customer service! Oil change and my car looks sparkly clean! In and out I less than an hour!

Richard was timely, polite & did a great job taking care of details.

Stoped by to get an unscheduled oil change and tire rotation. They took me in and accommodated me. Very pleasant to deal with, super clean facilities.

They said vehicle needed a new engine, took to local mechanic and had hand stopped working and it was out of gas. Engine was fine

You have a choice for service - choose elsewhere. They still charge luxury car prices but you do not get luxury car treatment by the service department. They overly familiar, disrespectful to customers, and take your choosing them for granted. They no longer take pride in their service, even down to the supposed free car wash which we all know is rolled up into the over inflated prices we pay for service. After they have washed it still there are dried bug parts on my windshield and residue on the floor as if it was never vacuumed. All of the automation and supposed conveniences they have have made them assume they can charge outrageous prices and still not treat customers as one would expect at a luxury car dealership. I’ll take my chances at Christian Brothers or Full Service before I go back.And FYI. You should never refer to a customer by their first name unless they tell you to. That’s a customer service basic. I’ve been in customer service work for 25 years and that’s a basic tenant. Harper needs to get back to the basics of what luxury car service means.

Many thanks to Christian for making the buying experience easy and enjoyable!

Best experience with service I’ve ever had! Eric was on point with communicating everything that was going on. Never experienced top notch service like this before!

They really nice people. We get help fast … my brother in law car got fix and how he wanna it . Thank so much ☺️

We were very happy and blessed to have Calder Baker help us with the purchase for our sons first car. He responded to emails and texts quickly. Service was excellent and we connected with him very well. It was an overall AWESOME experience. Thank you so much!

I came to get my service done on my Nissan, after hearing the amazing service they have. The gentleman Ryan helped me and broke down all the charges how breaks work, when my tires would need replacement. He never once tried to upsell me or give me a service I never asked for. Beyond amazing! He even offered me a drink upon arrival! Honestly will probably never go to another place for car service after today! He also let me know if a very serious recall on my car!

Excellent service. Friendly staff. Very accommodating.

Harper Infinity and the sales associates are some of the kindest, most professional sales reps out there. They are knowledgeable and willing to help get you in a new vehicle! I’m very thankful with my purchase & how easy the process was with them!

Greg was an outstanding salesman and the entire staff did a great job taking care of me!

SOS was lightning fast and efficient! A very friendly atmosphere.

Loved my experience. Very professional. Clean atmosphere. And I got the best car!

The Best Service Department I have ever dealt with.

I love this place. The service is prompt and efficient and everyone is always so nice and accommodating. I will continue to have my car serviced here and will never go any place else when looking to purchase a new car. I highly recommend Harper Infiniti!

Harper’s Infiniti is by far the best dealership in Knoxville! From the sales process to service, maintenance and collision, hands down the greatest product, process and customer service!Phillip is the Ambassador of the Infiniti Dealership! Always remembering names and super friendly and professional! Richard in service is great as well!Thank you for making my car service and maintenance experience the best!Libby Fisher

Great value and service. Will check them out for our next vehicle.

Excellent dealership. Zach Hester took great care of our needs and Phillip always makes our trip to Knoxville enjoyable. Great service by a knowledgeable team.

The service department is excellent and kind. They take my time into consideration!

Bought a wrx off of Calder, was super fast, very friendly, and accommodating, will work with harper in the future

Staff was courteous, worked with our schedule, and helped us find the perfect vehicle to meet our needs.

Having a vehicle in the shop, still needing transportation, and dealing with an aftermarket warranty is never easy... Until this time. Marcus made the whole thing enjoyable if thats possible. I never waited, always greated with a smile, alternative transportation provided, and he handled every aspect of the aftermarket warranty. I will never go anywhere else for my QX60.

Excellent 1st servicing experience on my new Infiniti … thorough inspection, friendly knowledgeable staff, great customer service. You now have a loyal customer for many years to come.

Really happy with our QX55 purchase--perfect for us and loved the easy transaction at Harper.

Last week my oldest son totaled our car. We started looking around to see what we thought we might want. We went to several different car lots and decided to try Harper Infiniti. Greg (our salesman) was awesome! R Jay (finance manager) was really good to work with too! I would highly recommend this place!

I never imagined a car dealership would become a relationship. I love Harper.They are fair and always strive to make their customers happy. I have to give Kudos to Jarred, Tommy and Philip. I know if I ever have a problem or question I can count on them to help me. Philip always has a smile and is always makes you feel like you are special. Even my bored kids love him! (Did I mention I love Harper care? Clean car and loaner when you get your car serviced!)

Ive visited Harper Infiniti a few times while staying in the Knoxville area.The quality of service has always been outstanding with my experience this week being, by far, the best!!! I took my car to Jiffy Lube for a routine oil change. On the way home, the fuel intake and acceleration was extremely jumpy. I called Harper Infiniti to see if I could bring my SUV in for service as I would be traveling out of town again later in the week. They scheduled me for a same day appointment. They inspected my SUV right away and quickly found the issue. You guessed it! Jiffy Lube was to blame. Harper Infiniti Service Department had me out the door in 10 minutes...theyve earned my business for future oil changes. Thank you Eric Liner, Mark Byrd, and Matt Klebec!!!! You saved me from being stranded on the side of the road!

Always a pleasure to work with this service team. They are always courteous and efficient. Excellent service!!!

We bought our last car about 1.5 years ago from Harper Infinity and were pleased at the time with the fair deal and the service we were given. Yesterday I had it serviced and was reminded again of why we like Harper. The service consultants are friendly, professional and knowledgeable. I was given a nice loaner car and came back to my newly washed and vacuumed car. Other times when I have chosen to wait at the dealership the lounge has been very pleasant with complimentary drinks and snacks. Thank you, Harper and service consultant Eric Liner, for taking care of my needs yesterday.

I wish I could leave 0 stars. My vehicle, a 2018 QX30 with 58000 miles, had the transmission lock up on 4th of July weekend. I had to have it towed to Harper, whom I have never used, because of the location I was at. Call on Tuesday the 6th because they were out, completely understandable/reasonable. Service told me it may be Thursday before they could look at it. Again, very reasonable/understandable giving the long weekend and it was dropped off while they were closed. I had to get a rental from the Tri-Cities airport, as it’s my only vehicle, and was my only option at the time. They told me they didn’t have any available loaners. I didn’t hear anything back from them for a week and got a text about replacing a shifter assembly. Couldn’t get a response for several days leading to or after the text. Friday the 16th rolls around, get another text that my car will be ready the 17th and a wiring harness and something else was replaced in addition to the shifter assembly. Afternoon of the 17th, after driving over 2 hours to get to Harper, have to sit and wait because they have to find my vehicle and wanted to know who I’d talked to to know it was ready. By this point I’d spent 2 weeks and $600 for a rental vehicle for a car under warranty. Harper tells me they’re not responsible for rental reimbursement even though they had no loaner and basically hung up on me. It took almost a month of calling and leaving messages to find out I would have to file a claim with Infiniti and probably wouldn’t be able to recover the amount, even though the vehicle was under warranty. This is the worst experience I have ever had since owning this car almost 3 years. I have exclusively used Lexington, KY and barring dire emergency, I will never set foot at Harper again.

Everyone were friendly and listen to the complaints i had about my vehicle, they check it out and told me it was just my 4 wheel drive was accidentally turned on,i really appreciated the honesty, Mr Eric was the person that help us,but when we drove up we met a van driver for Harper,he show us where to go the he introduce us to a young man he was very friendly he took the keys and show us where Mr.Eric office was at.Everyone and everything was so nice

I had a great experience hereI found out my sale men I knewThey went above and beyond. There was a noise in the front they replaced something that was not cheap and put new tires on it too. It took a little long for someone to paying cash but love the gmc. And Rick was great too. If u need a vehicle go see Rick.Thanks rick

Very friendly staff, probably the best overall experience in buying a car.

My family have driven Harper cars for almost 30 years. The only thing better than their cars is their people. At Harper Infiniti I have no trouble making service appointments for my QX50 whether I need a loaner or if I wait in the lobby. And I always drive away in a freshly washed car. Proud to say Im a member of the Harpers extended family. Toms legacy of customer service lives on through Shannon and the entire team.

The best service I have ever experienced. Matt especially has been so kind. Granted we have had a lot of problems but that was due to Infiniti. Thank you once again. Mille Sudman

My service technician, Eric, was the most courteous, patient and attentive person. He took care of my problem quickly. When there was a complicated issue he got the manager to hear my problem. Nothing but great things to say!

Great facility with an awesome waiting room with free snacks and drinks if you choose to wait. Otherwise they provide a beautiful Infiniti loaner car for free if you book your appointment ahead of time. All the staff are very friendly and helpful! I will definitely be a long time customer!

Exceptional customer service. We sent our son in today to get an oil change. We had received a coupon in the mail. Mothers love coupons. There was a factory defect. They explained everything to my son but somehow it was a little lost in translation to mother. I called and left a message I received a call back and everything was explained to me in detail. That even sent everything in an email explaining the situation. Im so very happy with Harper Infinity. If you are looking to purchase a car whether used or new I would definitely come talk to Harper Infiniti. Thank you again for exceptional customer service . Will not be disappointed because they always go above and beyond.

Great experience! They gave me a loaner car to drive while I had a factory hitch put on my Qx60 and it looks like it was made on the car! I love it!

My oil change was fast and my car looked awesome after they washed it. Also, the salesman was very professional and personable.

The Harper Infiniti dealership has taken great care of me and my ride for years! The staff is always so pleasant especially Marcus and Phillip who know me by name and always go the extra mile to make sure I’m safe on the road and satisfied with all the work do for me. Truly, a great company with great people. I don’t go anywhere else!

I leased a new QX60 from Harper Infinity and was delighted with the car and the initial service. After one year I had to move out of the country and I wanted to find a way to exit from the lease and turn the car in. Unfortunately, Harper provided absolutely no option other than paying off the entire lease. I could find someone to sublease to but that is a pain to manage from out of the country. I was disappointed that there wasn’t more creativity around potential solutions. It’s your problem. Sorry.Otherwise, they have a great service team and under normal circumstances I would love to work with them. I won’t buy my next car there when I get back though.

Harper Infiniti helped my wife and I purchase a 2017 Q50 Red Sport 400 two months ago. We love our sports car! We had a service appointment with Marcus today to get a repair done, and it was a great experience!Our sales guy was Calder Baker ! If you need a car ask for Calder he is down to earth and no pressure! Also the price was very fair.Buy your next car with Calder Baker at Harper Infiniti!

Great service very nice people I will be buying my next car there for sure.

As always exceptional outstanding service on time and outstanding…

Absolutely love the level of service always given at this dealership. Other companies should take note that this is how business should be done daily.

Richard in Service was THE BESTGreat Customer Satisfaction

I recently bought a new car from Harper Infiniti and I couldn’t be happier with the purchase and the service I received. My sales consultant, Travis Blair, was absolutely fantastic. Travis is a true professional, extremely knowledgeable and dedicated to finding you the perfect car based on your needs. If you’re in the market for a new or used vehicle, I would highly recommend that you start your search at Harper.

Went in to have running boards installed on my QX60. Eric in the service department was friendly and informative. It took less time than he had stated, and I was also allowed to get a loaner to run some errands in just a few minutes. I will continue to go to Harper Infiniti for all my services needs. Thanks again, Eric!

I love this dealership & will continue to purchase cars here. Normally people dread going to a dealership but at HARPER INFINITI everything is first class! Clayton was the last service consultant and he was the best yet! Professional, polite & integrity are what come to mind & our Q50 looked better when I picked it up. Please continue & we look forward to returning soon!

The sales and service teams are superior on every metric. I have purchased a QX60 and QX80. Both times were an excellent experience. Service visits are always a pleasure as well. Everyone is thorough, transparent, and helpful. Phillip always makes my day at intake. The waiting area is comfortable with great snacks. Your car is returned shining, too. They are also very generous with loaners and usually give you what you are used to driving when they can. I would never buy from anyone but Harper and neither would my husband.

Service was fast and the waiting room was nice and filled with snacks. Will definitely return!

Great dealership. Zack is wonderful.Been dealing with them a long time

Calder B. did an excellent job in helping me buy a QX80 from out of state. He answered all of my text messages in a timely manner and sent me a video of the car. On the day of pickup he had the car parked out front and ready to go. He was very courteous, professional and easy to work with. Thanks again Calder!

Just relocated from Atlanta and I love this location just as much as the Atlanta location they are friendly very informative and get you in and out in a timely manner

Great service as always! Very thorough and friendly.

Easy in, got out to loaner car quickly & easy return & check out. Good attention to detail.

Harper Infiniti provides great sales and service. This is my second new car purchase from them.

My experience purchasing my pre-owned Infiniti from Harper was exceptional. Salesman, Travis Blair took great care of me with his no pressure approach. I was looking at QX-60s for six months before I made my purchase - no pressure. Service after the sale has been fantastic as well. I highly recommend Harper Infiniti and Travis Blair.

Harper is the best! They always take exemplary care of me and my vehicle. I wouldn’t have my car serviced anywhere else.

Harper Infiniti was by far the best experience I have had with a service department. I was greeted with a smile and enjoyable conversation. Zach asked what I was needing done, explained and they got right on it. Waiting area was very comfortable while waiting on my car. They explained what was fixed and had the car waiting for me. I will definitely take my car in to be serviced again.

Harper is ALWAYS AMAZING. ALWAYS!