The staff was very knowledgeable, polite, and courteous. They serviced my vehicle, fixed the issues, and I have no complaints. The vehicle feels like new.

Steve at Harper Acura was great to work with. He kept me posted on the status of my car and the work was finished early — and at a fair price. The car was also washed and vacuumed and ready to go when I picked it up. Really good service all the way through.

We are happy to say Harper Acura’s service department came through for us again. If you are looking for an automobile service department run by people who go the extra mile to do you right, this is the place! Those who know the integrity of this car company from years of experience will be glad to know, even as different family members move forward to run the company, they continue to convey the same level of integrity as in the years past; at least that was our experience this past week. Thank you to the ladies and gentlemen in service, as well as to those in charge of steering this team, for continuing a great tradition in East Tennessee. While good values get left in the dust so often these days, Harper Acura earns a gold star for business accountability in East Tennessee. Thank you. Job well done.

First service for my ‘21 RDX. Excellent. The service staff were all polite, informative and the service was done quickly.

We had a stress free experience at this dealer! Our salesman Jarred was very kind & helpful, and he went above & beyond to help us feel happy with the purchase of the our used MDX.

Not the same miss the previous team of service peopleThey inspired confidence and were very customer orientedAbsolutely not the same !! Except for the lady in service

I didnt purchase my Acura there, but I had a 2-year warranty left, and they did all my servicing. They were really excellent every time I have been there. The service is awesome. And when its time to trade in the TLX, I will keep brand loyalty as I love my Acura. From the people that answer the phones to the actual technicians that will come up and speak with you, everybody is just awesome!!!

Wow, felt like I was royalty! I think the whole team was there waiting for me when I dropped off my vehicle for service and it was sitting right by the door waiting when I picked it up. Steve was awesome and kept me updated on the whole process and it went exactly as promised. Im a very happy customer!

My tire light came on and I searched for the closest Acura dealership, which turned out to be Harper Acura. I had stayed overnight in Knoxville, from Florida traveling to Michigan. As a woman traveling alone, always a little skeptical of how things may go. I was immediately greeted with a friendly smile and how can we help you. They took my car in to find out what was wrong with the tire. The tire needed replacing. I had the tire plan so I knew no problem. They were courteous and Nick keep me informed throughout my visit until the car was returned to me with a new tire. Everyone who worked there that passed by me, said hello etc. Kudos to Nick for his great customer service. Overall, I felt a great dealership.

Everything right on time. Necessary maintenance performed and a nice car wash. Nice tire shine on 2 tires, but the other 2 must have been overlooked. Overall nice job.

I experienced exceptional service and was so grateful to see everyone enjoying and seemingly happy with their jobs and helping others. We were even offered a ride to and from our lunch. It was wonderful!

Harper Acura replaced a tire on my MDX. I was very pleased with everyone that I encountered today. They are professional and friendly. Thank you.

Harper Acura provides the best service experience I have ever had at a dealership.

The staff at Harper Acura always do a great job when I need service for my vehicle. They are helpful and efficient. Will return in the future.

Everyone here is always helpful in getting me in and out. Loaner cars are available so theres no waiting.

Excellent customer service! Staff always nice and friendly. Location was clean and full of snacks if you come with kids. They make you feel very welcomed and comfortable. My service member Steven was excellent. He was friendly, knowledgeable, and polite. I have never had a bad experience when visiting the dealership for sale or services. I will drive Acura for the rest of my life! Harper Acura is the best!

Got a quick oil change, tire rotation, and tire repair (patch) in about an hour. I was taken care of very well!

Our experience with the Harper Family was top notch. The staff were super helpful, explained everything in a welcoming environment. The service to make sure the vehicle was in top working order was impeccable! We will be back to visit the Harper family when we make our next vehicle purchase! The no hassle price point is exactly what we were looking for.

This is the first time we have used Harper Acura. We could not have been happier. The service advisor Steven was great and knowledgeable. We were shipping this car so he advised of items that would need attention in 5,000-10,000 so we could make a choice of replacing now or later. Also the battery was replaced under warranty. Great experience.

It was a great pleasure to let them help me with my automotive problem. They preformed their duty vey professionally. I was very satisfied with the outcome

I got to go see my “pit crew” this week for an oil change! These guys are champions and professionals. I have both enjoy the excellent job that they do and the people that they are. My car is at 180,000 miles and going strong because of them! Looking forward to 1,000,000 miles!

Have always been satisfied with the quality and service provided by the staff. I travel from Johnson City because I trust Jeff Olivers mechanical expertise and the excellent customer service provided by Steve Matz and Houston Hill.

Good and helpful service. Highly professional and quick response to fix the problem. Highly recommended

I didn’t buy my Acura RDX at Harper. (I lived in Florida) But, they treated me like I did. They fixed the problem and kept me informed. They are very professional. Everyone is so friendly. I recommend Harper Acura highly.

Mark Cauthen did an outstanding job from the first visit through the entire purchase process. He was very professional and explained all details to the max. My wife hates the car buying process but said, this was the most pleasant experience she has had with purchasing a car. Hats off the Harper Acura and specifically Mark. Will be back to upgrade to MDX in a couple of years.

Today was my first time buying a car from a Harper dealership and it was a really great experience! My salesperson Mark was awesome to work with:)

Had an awesome experience at Harper Acura! Daniel Perkins was an awesome salesman and very knowledgeable about the car. Highly recommend him and Harper Acura!

HarperAcura has always given my car great service and has always been very accommodating to me. This is my second Acura…last one I brought in 2007 so it is a quality product and the service is first rate.

Great service - Easy to make appointments and never have to wait. Steve Matz is a wonderful service advisor. Highly recommend.

I had a great experience here! I was visiting from out of town and happened to need an oil change during my stay. They were more than happy to assist plus answered any questions that I had about my car and didn’t push me to do any additional maintenance like I’ve experienced at other places. I thought they were very kind and professional, especially given that they knew I was just stopping through.

Excellent customer service. Car was ready ahead of schedule. Very courteous staff.

My recent experience with Harper Acura was exceptional. My salesman, Adam, was great. He was very helpful and most importantly not an overwhelming, pushy salesman, I have encountered at other dealerships. The finance guy was top notch and was able to secure an interest rate exceeding our expectations. Without hesitation, I give Harper Acura a 5* rating.

Everything great except a little slow, but worth it in the end.

I find the people at Harper Acura to be very pleasant and helpful. The service department is quick and they seem quite knowledgeable.

EVERYONE WAS WONDERFUL TO ME AND DID A GREAT JOB WITH MY VEHICLE RECALL REPAIR. MY LOANER VEHICLE WAS NEW AND I APPRECIATED BEING ABLE TO USE THIS DURING THE TIME THAT THEY WERE REPAIRING MY CAR

Awesome dealership!!! Second auto leased from the Harper dealerships in 2 months. Daniel is an AWESOME salesman. He worked hard to get us what I thought was a very fair deal. TWO THUMBS UP!!!

Richard was most helpful in making my time waiting comfortable. He explained what was going on with my car and how long it would take to complete the service. The service was excellent! Thank you Richard and Acura.

The best car buying experience I’ve had since my first purchase in 1964. Mark, assisted by Daniel were delightful to work with. Both expertly explained the attributes of the RDS and how all the features worked. Highly recommend these men and Harper Acura.

Professional, friendly service. Return calls quickly.

Always on point. Steve really takes care of their customers. Only complaint I had was my loaner didn’t have AC seats! How dare y’all! Seriously thanks again for making it easy.

Customer service at harper Acura is absolutely great. I went there to get an oil change today done and left there with my car almost fully detailed.

Steve is one of the finest service managers, each and every time I am at the service center for any repairs or maintenance he is attentive to all the details and ensures all the requests are handled effectively.I will suggest and recommend Harper Acura service and Steve anytime.

Today’s car shopping experience was easy breezy thanks to our sales person, Ricky Loy, and the finance mgr, Dean LaRue. We were thankful to find a used Acura SUV with low miles in the color I wanted & that was Harper Certified for a fair price. The few hours we spent closing the deal were made easier by the friendly & low-key atmosphere at Harper Acura.

This is my 3rd RDX because I love my service guys.

Harper Acura service is always top notch. They are fast but meticulous. Steve Metz is a great service advisor

Harper Acura has been very kind and very accommodating with the interactions I have had with them. 10/10 highly recommend for sales and service!

Friendly staff. Speedy service. Thank you! 🙂

Mark Cathren is always super nice and takes care of us. This is our 4th lease with Harper Acura and we love the auto but also go back because of the high quality of customer service

Quick service with a good explanation of the inspections and a good carwash inside and out.

I just purchased a 2022 Acura MDX A-spec and I absolutely LOVE it! Steven Rhea was my sales person and he’s a pleasure to work with. I highly recommend that if you’re in the market for a vehicle, you need to go and see them! I had another Acura for 5 years and never had any major issues with it. Plus when I would have it serviced, the service department at Harper Acura was the best. They treat every customer like royalty.

Harper Acura is hands down the best place I have ever had a service preformed on any of my cars!! The fact that I drive an hour to get there should tell you something. They treat you like your business matters!!

I shared what options that I wanted on my vehicle and as soon as the matching vehicle became available, Ricky contacted me immediately! I am now a very happy owner!!!

They did and excellent job on my van. Explained every thing that had to be done and gave price up front. Great customer service.

Quick walk-in service for battery change and wipers. Medium price, but i got Military discount. Friendly employees.

Harper did a great job servicing my Acura MDX. Steve Matz did an outstanding job keeping me informed. He was very helpful and customer oriented.

Jarred at Harper was awesome!! Highly recommend.

I purchased a 2015 Honda CRV and very happy with the SUV. No mechanic deficiencies. The salesmen Rickey provided nice customer services. The car was purchased online and delivered to me. The only issue I had was the car did not initially start. The car stated once the battery charged. I did not receive a paper tag for 30 days. Contacted the dealership and paper tag will be mailed.

The staff at Harper Acura are top notch. They have helped me keep my MDX in perfect shape and thats pretty awesome for a 2005 car with 220,000 plus miles on her.

I was more than happy with my visit. I always am. Harper is fantastic and the employees are akin to Chick-fil-A employees. Ha! Wonderful service, everyone is very accommodating and they are very upfront about any and all costs and explain everything very well. If I could give more stars, I would.

Theyve been taking care of my Integra for 20 years and 309,000 miles. Cant imagine anyone else touching it. Great service, great people.

Everything was so clean and nice including the employees! ;). Great care for my car as well.

I purchased my RDX dream car at Harper Acura last weekend and was very pleased with this dealership. Ed Langston, our salesman, was extremely knowledgeable and a super nice guy- would highly recommend him! I was very impressed by the friendliness of other employees who walked by the waiting room and stopped to talk to us too. We only went to Harper Acura, because it was the closest one to us, but it was such a great place that I will be telling family and friends!!Thanks to you all!!

I always leave knowing Harper Acura gave me the best service on my TSX.

Excellent experience from the time we walked into the front door until we left with our new RDX.Great team!

Great experience. Jarred was a pleasure to work with. Extremely pleased with the car we purchased. Would highly recommend Harper Acura.

Over the years, Ive purchased 3 Acuras and had them serviced at Harper. Very competent mechanics and top notch customer service which just seems to get better and better.

Fast, friendly professional service. Harper’s Acura takes service after the sale to a whole new level. I hope to be a lifetime customer.

The service department was great: The service advisor was friendly and accommodating, and the work was completely quickly.

The salesman was waiting on me and had the vehicle detailed for me and ready to drive.Excellent service

Multipoint inspection, scheduled maintenance and tire rotation were explained very well and performed quickly. Thank-you.

We had a great experience at Harper’s Accura. We were lucky to have Daniel Perkins as our sales consultant. He was able to explain every feature of the vehicle. His past experience in the service department really helped in answering my husband’s technical questions. Would definitely purchase again from Daniel.

Took a trip with my 2022 Acura MDX from NY to TN. With only 600 miles on it, half way thru Virginia- my transmission went... dropped it off at Harper Monday morning. Within the hour, I was told I need new transmission, i was put into a Loaner,, Harper staff was able to ship it from Atlanta very next day, in 2 days I had my car back. Very friendly and professional staff- Steven, Richard and the rest of Service Crew. Thank you for keeping out Family Vaca alive 🙏

The absolute best customer service ever! Harper’s Service Department is world class. They are 90% of the reason I will only buy Acura. (The other 10% is b/c Acura’s are amazing vehicles.)

Nick Miller was wonderful! Great personality and knowledgeable! Great working with him!!

Parts and service staff were super helpful in finding a part I needed.

The service was completed in a timely fashion. We were informed of progress as tasks were performed. Car was washed and looked great. I would highly recommend Harper Acura.

We recently bought a new to us Acura MDX and the service and experience at Harper was exceptional! After months of researching and searching online I decided to call about the SUV they had listed from the Carfax app (great resource for the used car market). Adam was our sales rep and he was awesome! He was very knowledgeable and he went above and beyond to help us with no pressure. There was no price haggling madness and the financing manager was also super nice. Weve had the MDX for almost two months and I feel underdressed every time I get in! We went to the beach and our seat slide stopped working, most likely from our son kicking the mat or too much stuff packed. I emailed Adam and he said to bring it by and he would gladly take a look at it. I went in a week or so later and Daniel offered to help me since Adam was not working when I popped in. He got his flashlight our found a small piece that had fallen out of place and got the seat working in a matter of minutes! With some companies, once the sale is complete the incentive to help a client is lost, but that is not the case with Harper Acura. Every employee has been so genuine and helpful! We will definitely be back and I have zero regrets on such a stellar vehicle. Thanks guys! You are awesome!

Extremely happy with my service at Harper Acura. Friendly and professional environment! Would definitely recommend!

I brought my car here for a few reasons, one my EPS had to be fixed but due to certain circumstances I had to go elsewhere to get this repaired. 2, my recall and 3 I had my trans fluid flushed and changed. I usually go to Honda for my transmission service simply because it’s closer but last time I went I didn’t get a loaner car for a simple service. Acura had to do my recall so I went ahead with my trans service as well. I was put in a loaner car for the day and thank goodness for that because sitting around doing nothing with a 2 year old would have been hell. They helped me efficiently not only with the services I needed but also with my son. Getting his car seat out and in to a vehicle multiple times while holding onto him would have been a headache. Houston was my service provider and Micheal was the mechanic who worked on my car, yes I pay attention to details. My car was serviced and left taken care of as if it were their own. It was even washed and vacuumed, which I appreciate because we all know how dirty kids are! I was properly informed on what needs to have attention to and what is going to be expected as I finish the repairs on my TSX. My boy even got a sucker... or 2 😃Thanks to everyone who helped me out that day!

First visit to this dealer and was very pleased with their service.

Very efficient service. Understandable Explanation for service items. Thanks Harper Service Staff.

True luxury experience and amazing service; clean and friendly!

Buying a car should always be as easy as it was at Harper Acura! Everyone was friendly and helpful! Ricky Loy is a great salesman to work with!! He is very patient and just a fun person to deal with.

Very professional, informative & answered all our questions. We are return customers andwill continue to be.

During our car shopping a friend recommended that we go to Harper Acura and ask for Joey. Upon arrival we met a salesman Ed Langston who introduced to Joey the sales manager. After listening to what we were looking for and our thoughts Joey had Ed show us a RDX. Before test driving Ed gave a brief overview of the features and their functions. We were allowed to drive the car without a salesman in the car so we could talk freely. We were even given an opportunity to take the car for a couple of hours if we wanted. We also test drove a MDX to compare the two cars. We chose the RDX. . They presented us a fair price on our trade in and a fair price on the car we had chosen. We had researched the car ahead of time and knew the selling price and trade in value. Before leaving Ed went over all of the features for us showing us how things operated and let us know if we had any questions to contact him. We went back the next day to buy mats for the car and the young lady in the parts department opened up 3-4 boxes before she found a set that met their expectations and did not have the minor flaw she was noting in the first boxes she opened. She then took the box out to the car and put the mats into the car. I was expecting to take the box home and put them in myself. Because this car has so many new features we called back 2 days later and asked Ed if he would be willing to go back over some of the features again with us. He took over an hour to go over the features and reexplain some things to us making us more comfortable with the features. They are a top notch company and make you feel like a valued customer.

EXCELLENT customer service, always a great experience!

You can count on Harper knowing your vehicle will be ready, reliable and safe for your family. We do not send our RDX to anyone, for anything, except to Harper. We totally enjoy the Harper service experience!We rate them 6 stars!

Harper Accura always nice, friendly,courteous and answer all my questions.

Unbelievably great. Steve Rhea, the salesman is awesome. I advise anyone to buy from Harper Acura. I am incredibly happy.

I had a excellent experience at Harper Acura. They are very personable, professional and courteous!! My experience with the service department was excellent as well!! After dealing with several other dealerships in our area in the past, Harper Acura was by far the best car buying experience!! They definitely earned my loyalty for future purchases.

Couldnt find a problem with my RDX, hopefully what happened one time with me, wont be a future problem. Service and service advisor Houston, as always were friendly and ready to take care of our vehicle.

Had very good experience buying a Acura from Harper. We competed most of the paperwork before hand due to we drove up from Chattanooga.Ed Langston was very accommodating the day we picked up the car Ed stayed very late to make sure we understood all the features on the vehicle.

Regarding service for my Acura, every specialist that I have encountered at Harper Acura on any subject concerningmy vehicle has been nothing but outstanding!Harper Acura you know how to make acustomer feel like a champ. Thank You !

As always....world class care for my car...Mr. Tompka should be extremely proud of the group of techs he has accumulated. They remember you by name and face, and are, and have ALWAYS been super polite and friendly. If I didnt live in Ratchetville Memphis you guys would be my everyday use for all things car related. I cant speak highly enough about the care given at this dealership. Worth....every....single....PENNY...Thanks for getting me in lastminute...Sincerely,JLChrisco

Loved my experience at Harper Acura! Mark Cauthen in sales was so helpful with getting paperwork moving along in this time-sensitive purchase. And the detailing shop is amazing!Highly recommended!

I couldnt have been happier with the welcome and the emergency service at Harper Acura. While we were on a short trip to Gatlinburg, TN, I hit a curb going a little too fast and blew out the two tires on the passenger side of our MDX. I called Acura roadside assistance and they dispatched a flatbed truck which loaded the MDX as well as the wife and I up and drove us to Harper Acura in Knoxville. The folks at Harper were waiting for us and promptly took care of replacing the tires (had road hazard warranty), checked out the wheels (which were okay), and set the alignment for us. They were waiting on us when we arrived. The experience could not have been better, and I have much gratitude for them all there.

I live in North Georgia and found my perfect car (RDX A-Spec) online at Harper Acura. Dealing with Ricky Loy and the team was a pleasure! They made my car transaction simple and quick. I truly appreciate them! I highly recommend Harper Acura!

Very helpful in the service department. They were very quick and kind.

This was the easiest auto transaction ever! They had everything set and ready for my arrival. Just sign my paperwork and my wife was off and LOVING her MDX. Ricky was awesome to work with and everyone at Harper Acura was as pleasant and helpful as they could be. Thank you!!

Wonderful buying experience at Harper Acura! Drove 2 hours to purchase here and plan to do the same next time. Ask for Daniel!