This place gave me a straight up answer and an accurate price quote. I didnt actually get service here because they offered me a better and cheaper alternative rather then they actually fixing my problem. I would recommend this place because the staff is honest and very knowledgeable for whatever your needs

I have used service King two times in the last four years both of my vehicles were hit while parked by drivers who did not leave a note my first car had almost $8000 in insured damages service king repaired the quarter panel hood headlight assembly and suspension well this took almost a month they kept me informed every step of the way when I receive the car back I could not even tell that I didn’t been damagedMy second experience was with my dream car a 2014 dodge challenger SRT eight that somebody hit on the passenger side causing extensive damages this repair took almost 3 weeks and again they kept me informed every step of the way and it was promised and delivered on the day they said and I could not tell that the vehicle had ever been involved in a parking lot incident I would recommend service King to anyone that appreciates their cars

Service King was once of the providers selected by my insurance company to repair my car. The bumper was smashed in and the tail light was broken. Service King did a fantastic job making the repairs. They were able to pop the dent out of my bumper and reuse and repaint it of replacing it. Everything looks like new and was done much faster than promised. They even vacuumed my car for me. They were also very good with keeping me updated on progress and worked seamlessly with our insurance company. I would definitely come back.

My car was hit. In working with the person’s insurance of the car who hit me I was to drop my car at the location and time that was convenient to me because of my work schedule. Service King refused to let me drop the car because we hadn’t booked an appointment. I was told take it somewhere else. The insurance co. Was even on the phone with them an giving all need information that it would be taken care of. It was more likely they didn’t want our business because it was 30 minutes before closing.

Repaired damage to front bumper and headlight. Worked well with the insurance company, kept me updated with texts multiple times a day and completed work on time. Repairs look good. I would use them again.

They had a rental waiting on me. My car was finished before the due dateAll the people were very friendly and niceAnd the manager Dustin kept me informed of th we progress of my car. He is a very nice person to work with

As a former employee it is nice to hear it from friends that they took their vehicle to Service King and where treated with level 10 customer service.Thanks to Robin and the crew for always keeping customers informed and performing quality repairs. Although I work at a another collision center when I come to say Hi Jesse always greets me with a smile and makes me feel like I am still part of the family. And Phillip the area manager sent me a text message on my birthday. Just goes to show you that we are all in this together. From front to back I thank every one of you for what you do for our industry. Keep up the great work!

Easy service and good communication

Wonderful experience. Kept me informed every step of the way. I recommend them if ever there is a need to repair a vehicle. My car looked brand new when they were done.

Great service. I’ve used this company on several occasions and have always been satisfied.

Very good experience with them. They were courteous and friendly and kept me informed the whole time for each step of the process my car was going through. It just made me feel that they cared. Thank you Service King Collison!!

Receive my car back a day early.

Great people and super fast service’s!

Robin was very professional, knowledgeable, and courteous. From making appointment to picking up my car, it was smooth. She gave me an update everyday and finished the job as they promised. The price was reasonable and job was well done.

The people who work there care a lot about their work and how the final look turns out! They definitely care about how the customers feel about their work too!

Fantastic place!! I took my car in for an estimate and they started repairs that same day. Peter was very professional and sent me updates on my repair status almost every day! My car was repaired in just 4 days which I find incredible! This place goes above and beyond to give you the absolute best experience! 👍👍 Superb!

Met expectations. Only 4 stars because the guy there told me it was impossible I recieved 2 different quotes on my vehicle then stood over my shoulder while I located the 2 different emails I received, each containing different quote amounts and different items being repaired. They also did not replace a panel that was damaged and couldnt speak to it. When I pointed it out, they took it back and just buffed out the scratch. Not a huge deal, but makes the difference in 4 or 5 stars. Definitely did not feel like it was above and beyond, but on par for the area.

I appreciated their thoughtful service...I felt they were wanting to do their best plus!

Service King provided an exceptional service experience, and did an excellent repair of my Tesla. Robin Arnold is a highly professional service representative, and did an outstanding job. I wont actively try to incur additional damage on my Model 3, but if it happens, I will have no issues returning to Service King for another repair job.

Repaired my vehicle in a timely manner. They do a good job of keeping you informed on where your vehicle is in the repair process.

Peter Cardona at Service King was so great and kindly fit me in even after getting there late. He graciously offered to touch up the small scratch on my car for no charge. This is my third time coming here and I always have a great experience. Would highly recommend to anyone!

Their work is really detail.. The service is exellent overall..

Car was taken for an estimate, was returned with more damage than when dropped off, Manager was rude the entire time.

Service King kept me informed daily on the progress of the work on my car. A minor issue was discovered after I picked up my and was corrected at my convenience.

Visited Service King for the first time today and was blown away by the great service! Answered all my questions and were very timely and professional. If you get the chance be sure to work with Peter Cardona, he has been with the company for more than 30 years and is 100% focused on client satisfaction. He really went above and beyond for my wife and I with both of our vehicles!

Took my car to Service King to repair a fender bender. Robin Arnold was the one to help me. She helped me thru the whole process and sent texts every few days to let me know how things were going. My car was done earlier than promised and was very clean when I picked it up! I will definitely use them again,,,if needed!

The staff was an absolute pleasure to deal with. Completely honest crew and I was informed every step of the way. I was never made any promises that they couldnt keep....Ill definitely be back should the need arise again....Colin was a true professional and great to work with...Danielle Holloway

I was rear ended and state farm said that this was one of their recommended locations. I meet with Robin Arnold, who immediately explained the process and procedures of getting everything fixed. She was upfront and honest about everything thing. She called and gave me updates along the way. Also, they fixed another part of the car for me for a decent price. I have had bad experiences where I have been taken advantage of with other auto repair shops due to lack of knowledge regarding the vehicle and a belief that the experts know best, but this is not the cause with Service King. They did a great job and I would recommend them to anyone that needs help getting their vehicle fixed.

These guys are amazing. They stand behind their promises whether it be customer service or warranty. Absolutely recommend them.

Excellent service and they did a fantastic job!

Dustin Lee and the entire staff at Service King are amazing. They kept in touch with me throughout the whole repair, so I knew what was happening. The workman ship on my car is amazing. It looks brand new! I would highly recommend they work, customer service, overall experience to anyone who needs repair work done.Maclean

Took way longer to get my car from towing company then for repairs, didnt even order proper parts to reinstall my front bumper. Now ive noticed thin paint spots on repainted parts. Have to give some credit to the girls in reception, they sure know how to blow smoke... Excuses, excuses, excuses! Wonder how long it takes them to train their employees this?!?

Excellent service and personnel. Peter fixed my loose bumper in five minutes. I will definitely use them for all my auto body needs!

***PLEASE AVOID KINGSTON PIKE LOCATION***4/19/2019 - Hit and Run wreck. (due to character limit this is all ill say).5/15/2019 - I get a voicemail from Peter from Service King saying that they have the frame in the shop and are going to prep and start the swap process.5/22/2019 - I get a voicemail from Peter from Service King saying that they have the frame in the shop & are going to prep & start the swap process. They sound almost identical. So, since I am hearing the exact same thing I heard a week ago, my wife & I drive by the place the next day. And, as we started to suspect, the Jeep was in the exact same spot it had been in. By this time, we got a general text saying the schedule completion date would be that Friday (this happened for weeks, keep in mind).5/29/2019 - Again, one week later, I dont hear anything & am not clear on any update. So, I take the time to reach out to the center myself to see what is going on. Peter then explains to me that to do a frame swap, you have to use a lift and that they only have one lift at the facility and that it was being used. This sounds troubling to me..does that mean someone has had to wait even longer than I have to get their vehicle back? Anyways, I am told at this point they are going to begin working on our Jeep THAT DAY & send me daily updates with pictures & everything daily. At this point, its been 40 days. But, whatever, if that is true, then it is what it is.6/1/2019 - Remember, Wednesday I was told they would be working on it that day & I would receive daily updates. And...no updates. No pictures. Nothing. So, I drive by to see if the Jeep was in the shop. And again as I suspected, the Jeep was still parked exactly in the same spot it had been for a month (or longer). Still keep in mind, I had been receiving texts from the general number stating I would get it on a Friday.6/3/2019 - I reach out to Peter at Service King & ask why I keep getting told (As of 5/15/2019) they were going to start working on the Jeep, & why it hasnt moved? So, first is was the lift situation, NOW he proceeds to tell me that they had an employee who was not motivated to work with Service King & that they had to deal with that situation internally. In a nut shell, they had a lazy employee who didnt like working and they had to fire him (He never used the word lazy, he just said it in a professional round about way). Peter then tells me they have assigned a technician to it who is SOLELY going to work ONLY on our vehicle & that he would send texts & pictures daily. I asked Peter, is there ANY situation we wouldnt get the Jeep Friday, & he said no.6/7/2019 - I had been getting updates and pictures daily from Peter. But now he tells me it will be the 11th (after stating no scenario would it be past Friday). I call manager (Phillip). Voicemail. No return call.6/11/19 - Day 52. I call Peter at Service King asking what time I can pick up my Jeep. He seems baffled. Said after talking to the manager he understood it as the manager would take over and that he was under the impression the manager talked to me. Nope. So I myself called manager back. He says we wont get Jeep back. So I call HIS boss who is on vacation so I talk to the director over Nashville (Sean) & tell him I want nothing to do with Service King. Long story short he says they will pay deductible in a settlement if I dont post on social media (hush money). I refuse. He immediately calls back & says that they will pay the deductible at their own cost & I can review. After all this, I finally get the Jeep back 6/12.All that to say this, they lied to me weekly, & just flat out didnt work on the vehicle but told me they were. The director admitted himself this was a disaster & not normal. Go at your own risk but I wouldnt take the time to write such a long review if this wasnt a real life scenario. I dont know about any other location, but do NOT go to Kingston Pike. Had to make 2 car payments for a motionless vehicle because they kept our Jeep for 2 months, & never worked on it once when they were saying they were

I had a great experience at Service King. Peter Cardona was professional and kept me updated throughout the entire process. I recommend Service King.

Robin did an amazing job to get our service van in for repairs and back to us ahead of schedule! Very satisfied with the job and service. A repeat customer!!

Excellent place highly recommended. They had everything streamlined had us ready with a rental car there was always someone standing next to us ready to help the whole time we were there very impressive.

Excellent service wonderful staff and they did a great job repairing my vehicle

When looking for the best estimate to get my car repaired I came across Peter Cardona at Servuce King who really went above and beyond to make this a better experience for me. Incredible customer service skills, if more people were like Peter the world would be a better place! I’m shocked at how genuine and caring he was! This guy deserves it all!

We had a good experience. No waiting with appointment, quality work on a small repair.

Although my car was irreparable, Ill use and recommend Service King on Kingston Pike in the future. Collin consulted multiple outside sources to try and figure out what the issue was and kept in close contact with me throughout the process. They would have continued to work on it, but my insurance company didnt want to continue to pay.

We had an accident while visiting Knoxville. A young man named Peter helped us out on a SATURDAY!!!! I highly recommend them.

Service King restored the functionality of our car door without price gouging.

Great job fixing my car, ahead of schedule!

Friendly people. Treat your car like their own.

He is my regular mechanic. I wont go anywhere else.

Online scheduler was unable/unwilling to schedule a time for their technicians to even look at my vehicle that was in an accident for over a week! If you want your car back before next year, you may want to look elsewhere.

Great service

Superior customer service!

Great service work, friendly service

Extremely helpful!

Great body guys