Harper Collision Center
115 Perimeter Park Rd, Knoxville, TN 37922, United States
Harper Collision Center
Review №1

Took the car in for body repair, did an excellent job on the repairs. Chad keep us informed of all the progression of the repair. Have been back since for minor un related issues and all was treat kindly. Friendly staff all around. will use again in the future.

Review №2

My son backed into a womans bumper and I told her I would personally pay for the repairs. Harper refused to take any payment other than cash or a cashiers check. They would not accept a credit card or personal check because they said I could refute the payment in the future. I asked if they would accept Venmo and they said Ive never heard of that term before.... If they fix cars like they run their business office, GOOD LUCK!

Review №3

Worth the wait. I was prepared for more than usual time to complete the work due to current supply chain issues, & my patience paid off. Harper Collision consistently kept me informed & updated me during the entire process. As well, the personal touch to customer service was much appreciated. They were attentive to my requests & questions, which are usually many, leaving me without doubt or uncertainty as the work was performed. The end result was return of my 2020 Audi A8L in brand new condition, not just like new. This shop is the only game in town for luxury vehicle body service in my opinion. Thank You, Chad, Graham, Shannon & Team!

Review №4

Harper’s helped me with an automobile accident that destroyed my car. They were SO NICE and handled every aspect while all I could do was cry. Thank you Denise and Debbie for being so kind and helping with the insurance process. I appreciate Shannon being so nice as well. Would recommend to everyone!

Review №5

Harper collision did a great job of repairing my QX 80. A Pepsi truck ran into it while it was parked which caused some damage to the rear of the vehicle. Harper was really good about keeping me up-to-date on the status how long it would be and how much it was cost. I was very impressed with the work quality I thought it actually looked better than it did when I had the car brand new. I would thoroughly recommend Harper collision for any work that you need done

Review №6

I hit a coyote with my Fiat and destructed virtually everything under the hood back to the engine. Harper fixed it and did an amazing job. Car runs perfectly and literally LOOKS brand new! They are awesome to deal with, understanding, friendly, helpful, just totally top of the line. I will never take my vehicles anywhere else. Tim - give him 10 stars! He deserves every one of them. The whole team —-THE BEST EVER!!!

Review №7

This shop has it going on they are first class all the way Highly recomend for any high end repairs someone you can trust and depend on .

Review №8

They ended up totaling my car I wanted parts put back on because I was buying it back from the insurance. They didnt put the parts back on right. Asked to redo it because I dont have the money my was in better shape going in then out. Would not recommend

Review №9

What a fantastic 2 door Paint job

Review №10

Was able to meet the person managing my Jeeps repair. Drake took the time to review the progress and to keep me informed of the timeliness ahead. Repair looked great, waiting on a few all parts then I can take delivery.

Review №11

Very few auto repair places -- collision or mechanical -- have ever rated a five star from me and Ive been doing this since stars were a thing. The work has always been thorough and good. They dig with the insurance companies to get the job done right. And the customer service people I have experience with have been good too. Might not be the cheapest you will find. But the experience in total is a good value by my standards.

Review №12

I went to the Harper Collision Center on 7/28 to get a estimate on some repairs that needed to be done to my car because someone back into my front bumper. The guy that did my estimate didnt really seem genuine at all. He came out and looked at the damage and took pictures, then he went inside and came back with a crowbar, he took the crowbar and pushed the dent back out, then he said that he would send me a estimate to my email, and the repairs were backed up to September, he did send me the email, but when I looked at the estimate he left some things off that were visible broken. I called him to inform him about the things he left off, he said he would add them on and resend the estimate WHICH HE DID NOT. I DID NOT LIKE HOW HE WAS SO IMPERSONAL. I will NEVER DO BUSINESS HERE. So I hope the next person that he deals with will have better luck.

Review №13

I hit a deer and messed up my front bumper and they fixed it and it was like it never happened and my car was cleared and took very good of and everyone one was very nice and helpful

Review №14

My car (Passat SE) is 9 years old, after years of scratches and paint peeling on my bumper it was time to get it re painted. When I picked up my car I was totally shocked! Not only did they fix my bumper, they also detailed my was beautiful! It looked as good as the day I bought it brand new in 2012! Thank you so much you did an amazing job!

Review №15

The paint looks amazing and there body work as well. Iam sure glad we took it to them.

Review №16

They did a great job on the body work for Tesla

Review №17

I came here not 100% in my decision. I am completely blown away with the quality of work that was preformed. When I had questions, they were answered honestly. The paint on my truck was tricky, and Harper Collision made sure it was perfect before it left here, and I am thankful for that. Everyone I had contact with was amazing. I will come out of my way to come here and will recommend them 100 times.

Review №18

Harper is great all the way around to do business with…

Review №19

If I could give more than 5 stars I would. I’ll try to keep this short.I was rear ended a couple of weeks ago. I have yet to find a mechanic here that I trust and felt a little overwhelmed not knowing who to go to. I talked to the insurance company handling my claim and they had suggested 3 body shops. Reading the reviews for those I decided to find my own body shop.Google reviewers did not steer me wrong. This place is amazing. From the moment I went over and handed them the estimate from the insurance company until today when I picked up my car they were fantastic to talk to and my car looks amazing....INSIDE AND OUT. They dealt with the insurance company directly and left my mind at ease so all I had to do was drive my rental to them, hand them the keys for that and get my car back. They addressed all my issues and explained things to me that I had questions about.Thanks for the stellar service and the great work you did on my car. I will not hesitate to recommend your services to anyone that needs them (hopefully not me in the future but god forbid I look forward to working with you guys again!) keep up the good work!

Review №20

If you want it done right and professional, this is the place for you. Everyone I dealt with were very polite and personable. They fixed and painted my car, and I assure you no one can point it out. If I ever need any work or paint in the future, I found a true shop at Harpers that I will use and recommend to all my friends. It was well worth the 100 mile trip for me to use them. They honestly care about the customer. Thanks Harpers.Jamie Millholland

Review №21

5 star service!

Review №22

Harper Collision and the staff there is PHENOMENAL! They answered all my questions, the advisor I dealt with was super friendly and so was the front desk staff. I will use them any time I need something done on my car (hopefully not often!) Highly recommend them for quality work and excellent service!

Review №23

Always positive in service with Tyler and Steve and in Collision with Dave. Tremendous professionalism.

Review №24

Outstanding service and work. Car looks new and the detail cleaning was superb. Tim and Graham in Collision center were above and beyond...

Review №25

Overall, this was an excellent repair that looked like a new car when the work was done. They are highly recommended for the service and quality of the repair. Good job, guys!

Review №26

Did a great job pulling a massive dent out of my car and fixing the bumper as well. Ive taken these cars apart countless times and they clearly know what they are doing. They addressed my concerns and got it looking the best it ever has in my opinion.

Review №27

I had a 2006 duramax with a sagging bumper on the passenger side. Went multiple places and none had ever dealt with the issue. Harper collision immediately looked at the issue and offered to fix it right then if I had time. Very happy with how it looks now and at an affordable price. I will be back for any repair needs and would recommend. 10/10

Review №28

Harper is the only place I bring my vehicles. I can trust they do it right, and if any issues come up, they fix it immediately.

Review №29

The work was perfectly done. I’m very pleased. Everyone was knowledgeable and very kind. The work was flawless. I highly recommend Harper Collision!

Review №30

Came to Harper back in February to have a door ding repaired on my 2019 VW Golf that was caused by someone in my office parking lot. They were very helpful and professional. Their team was also patient as we dealt with an issue between my insurance and the other driver’s insurance. The repair was completed on schedule. I was able to leave my Hertz rental at Harper when picking up my vehicle, which made the process super easy. They even detailed the vehicle, inside and out, including removing some adhesive residue that had been on my sunroof from the delivery wrap when I took delivery of the vehicle when it was new.

Review №31

Brought my 2020 Tesla Model 3 in due to a chemical spill in my garage at home which left the front of my car splattered in several hundred clear varnish like droplets.Spoke with David on a Wednesday and after a short discussion and review of the damage assured me that they cold remedy the damage.Took it in on a Monday and picked it up the following afternoon.The results: Couldnt be more pleased! Car was delivered as promised and cleaner than when i took it in.If your looking for a professional and courteous staff who will treat your vehicle with care i wouldnt hesitate using Harper Collision.

Review №32

Awesome customer service Denise at the front desk was spot on. She is a pleasure to deal with and has a outstanding public relations. HIGHLY RECOMMENDED

Review №33

1/4/20 - Picked up my car last month and it was perfect. It was washed, waxed and the interior was detailed. I am very observant and can spot bodywork and a repaint better than most. My vehicle was not a high-end brand or model and had close to 100,000 miles. I was treated 1st class and the job was 100%. It is very hard to match silver metallic paint, but Harper made it look like nothing ever happened. Very Happy.

Review №34

The repair was as good as I couldve asked for. The customer service I received was not up the standard I have come to expect from Harper.

Review №35

Excellent work, very professional and a good connection with Enterprise Car Rental.

Review №36

They did a good job fixing 2 different accident

Review №37

The body repair shop at Harper Collision did a great job repairing damage to the side of my VW Jetta. Not only was the repair A+ but also my car was washed & detailed inside & out. It looks better than new.

Review №38

Have used Harpers Collision twice. They are the best!

Review №39

I worked with Russell to get my warranty repairs completed through a warranty vendor. The process was more complicated than it should have been but Russell was great at trying to get things taken care of with little hassle to me. Highly recommend the work they do as my car looks good as new!

Review №40

I will never take my cars anywhere but Harper Collision. I have used them several times both personal and business. They are professional, friendly and do an amazing job. The staff there are courteous and extremely knowledgeable. I would trust them over anyone else. Their attention to detail is unlike any other in the service industry. When you get your car back, it will be just like a new car. I would recommend any friend or family member there and know they would be taken care of. Way to be the best Harper Collision!!

Review №41

If you want your collision repair done right, take it here.

Review №42

Top notch work, top notch service. These guys made my wife’s jaguar look like it was brand new again. They also stand behind their work. There was a questionable chip a few months later that may have been caused by a rock, but no questions asked they took care of it. Clean, organized and professional, everything you’d want in a business that you’re leaving your vehicle with.

Review №43

While visiting from out of town I needed immediate help and Harper gave it to me. Very friendly, timely and professional.

Review №44

Update: 3.1.21:: Drake and Graham did a wonderful job helping us through another incident! I will always return here...Graham and his team went above and beyond to make our almost New Land Rover Disco 5 just like new! Harpers completed structural aluminum body work on our vehicle and I can say it drives, rides and looks just like new...might even seem better! Thank you for top tier service. They even came to get me when my trailer flatted on my way to drop off the truck for repair. This group definitely lives up to servicing premium brands: Ferrari, Bentley, Porsche, Jag, you name it .... I saw them there....

Review №45

If your car 🚗 has been wrecked dont waste your time with those other guys. Do no pass go. Take it to harper collision. Chad is awesome and knows his job. They never use any used parts. They go to your dealer of your auto not pullaparts or China. If your taking your wrecked car any where else your screwing up. They are Knoxville # 1 body shop. They go above and beyond for you. They work 4 you not the insurance company.Thank you Chad. You are the best.

Review №46

I took my truck to Harper for a repair on my truck. I couldnt be happier with the work they did. I was treated just as well if I had a 200,000$ car. Very professional and extremely courteous.

Review №47

The best place to take your vehicle for any damage! I have been here twice now for repairs, one for a hit in the driveway by a service vehicle and the second for someone rear-ending me in a parking lot. They got me in very quickly both times and the repairs were done in a few days. All damage was repaired above satisfaction. Everyone I spoke with there was very friendly and welcoming; they strive for a very positive customer service experience as was certainly the case in my experience!! I worked with Dave Bivens and he was very communicative and attentive through the process as well as when I arrived to pickup the vehicle!! Highly recommend Harper Collision!!

Review №48

Great service and parts department to worker with at Harper Audi in Knoxville Tennessee.

Review №49

Very professional on time and most courteous!!! Great people!

Review №50

Russel hepled us and was wonderful. He was very professional and helpful.

Review №51

I took my vehicle to Harper Collision center after another vehicle swiped the entire side of my vehicle. They did an excellent job repairing my vehicle and in a very timely manner. And the communication from Joe through the process was outstanding. I would highly recommend taking your vehicle here for cosmetic repairs!

Review №52

5.0 star rating 1/3/2018I live in Chattanooga and drove up to Knoxville to get minor work done to my Audi A6. I chose to make the drive based on the great reputation Harper has, and I was not disappointed! Denise was a joy to work with, she kept me informed throughout the process. The work that was done is 2nd to none. To my delight my car was also detailed. A+ service and more important A+ people!

Review №53

They do great work and kept me up to date on everything! They were also great about working with me on the scheduling of the work to lessen the amount of time I had to pay for a rental car.

Review №54

Russell and Denise were both the folks I dealt with and they were amazing. Got my car back and it looks better than ever. Their attention to detail is amazing. I would suggest them to anyone.

Review №55

Great repair job on my Jeep within a reasonable amount of time. They kept me updated on its progress, which I appreciated.

Review №56

Excellent service . Very knowledgeable and finished in a timely manner. I know where I’m going next time I need ANY work done! Fantastic job Graham to you and your staff!

Review №57

My car was repaired here, and they did an excellent job. Although we have had problems like delays and extra problems with the electric system during the 5-week period, Chad has always dealt with them with perfect professionalism. Chad has been wonderful. They even fixed a small problem in my car for free and didnt tell me. I found it by surprise. Such attentive staff! Highly recommend.

Review №58

Once more I had to use Harpers Collision service. This time due to a deer running into the side of my car. Once more, excellent work and great place to deal with!

Review №59

These guys owned up to an issue that surfaced well after they were obligated to which speaks highly as to how they do business. Their work is top quality and I wouldn’t hesitate to return.

Review №60

Unparalleled attention to detail and customer satisfaction! Extremely dependable in delivering on what they promise!

Review №61

Harpers did a repair for us on our VW Tiguan after it was hit by someone else. They gave us an amazing customer service experience from start to finish! The repair work was awesome. Fit, finish, panel alignment, all were fantastic, I couldnt be happier with them. Hopefully we wont be hit by distracted driver again, but if so, well certainly be back to Harpers again.

Review №62

Very disappointed and frustrated. I chose Harper Collison Center because of the outstanding service that I always receive when I get my Acura MDX serviced with Harper Acura. I’ve always received top notch service and expected the same with the Collison center due to the Harper name. I’m extremely disappointed in the lack of communication. Apparently the lack of communication not only happened with me the customer but within the collision center itself. On two occasions I was told that my car would be ready the next day(it was waiting to be buffed) only to find out that it would be delayed once again. These delays were not due to parts or extensive body repair work, but due to buffing. Apparently my car was overlooked twice while waiting to be buffed. When I received my car back the paint job looked great; however the inside of my car had the visible signs that someone had dirty hands and or dirty tools against my visors, and ceiling.I will not use Harper Collison Center in the future nor will I recommend.

Review №63

Dont even bother if you have usaa. They told me they wont do an estimate until i bring an estimate from another shop. Talk about stupid.

Review №64

Harper Collision did a fantastic job repairing my Audi Q3. As the lone Audi Certified repair shop in the area, I would never consider taking my vehicle anywhere else. The repair was done quickly and the car was returned freshly detailed!

Review №65

Fixed my porsche !

Review №66

Had my Porsche 911 worked on by harper collision center and they are the best. Excellent work and fantastic customer service. Chad Feser is the man.

Review №67

Great Service & all the newest technology in paint and materials. Russell took great care to make sure everything was to my complete satisfaction!Kevin H. White, Gatlinburg, TN

Review №68

They do fantastic work. Expect greatness but do not expect the great work to be done quickly.

Review №69

Great thorough service. They worked well with the insurance agents to keep things moving along. stayed on top of the timing!

Review №70

Im extremely happy with the service and finished product from Harper Collission. Patrick was my representative and kept me up to date with the status of repairs, fought with the insurance company to get all OEM replacement parts and even personally went with me to the Infiniti service manager to help warranty trim pieces unrelated to the damage repair. The rear end of my Q50S looks better now than it did when I brought it in. Thanks Patrick!

Review №71

Dave was very professional with his assistance.

Review №72

Great staff..I always feel taken care of when I go to Harpers

Review №73

I brought my Acura MDX here after a rear-end collision. They had to replace my entire exhaust system, rear bumper and paint. I had to return several times due to them not fixing everything properly and they never did fix my vehicle stability control or 4-wheel drive! Those things actually worked BEFORE I took my car there and they did something to mess it up. They are very expensive and in my opinion, incompetent! My vehicle is not safe to drive on wet or icy roads now because of their negligence and theres nothing I can do about it. They were not friendly or helpful once they received their payment from the other persons insurance. Its too bad that true customer service and satisfaction is a thing of the past!

Review №74

I didnt expect anything less from the Harper family brand, however I was tremendously surprised at how easy and quick the process for scheduling my Audi Q5 for a few minor repairs! Of course I expected long wait, phone calls, and endless dealing with my Insurance company,Joe provided an estimate within 15mins of my arrival, Denise put me at ease, with her sweet pleasant demeanor, which calmed my nerves. In fact Geico my insurance company delayed their estimate for a few days, which was totally acceptable. As usual the exceptional customer service Harpers is known for was on display. Thanks to Graham for providing the super nice Passant (rental)while my Audi is being repaired, and Russell for taking the damaged mirror off my Q (to prevent damage to my paint) Every employee smiles, and greets you in such a wonderful warm way, opening doors, making sure I had something to drink, and comfortable chair to relax in. I felt at home as usual. Thank you all for the gracious customer service which is absolutely the reason I have been a customer for over 20years, I appreciate everything the Harper Family has done for me, my family and friends. 10 Stars !!!!!!!

Review №75

I drove from Nashville, it was %100 worth, these guys are great, Joe, Deniseall good friendly people, high quality of job, look no further in Tennessee

Review №76

I came in to get a second opinion on some cosmetic damage on my car and they were telling me it would cost $4,000! They also would not let me get the parts used for cheaper and insisted that they used oem gm parts. I took it to another place and got it fixed for $1,800

Review №77

God work, but it took a month to get my car back from striking an animal. When i got it back the first time, i had further problems. Took twice to get it fixed. Frustrating.

Review №78

Only body shop to use. World class!

Review №79

Good place to get your car fixed

Review №80

Drop off was easy and quick

Review №81

Always friendly, courteous and professional

Review №82

Great service!

Review №83

Simply an amazing company.

58 Photos
4.7 Rating
  • Address:115 Perimeter Park Rd, Knoxville, TN 37922, United States
  • Site:
  • Phone:+1 865-200-8605
  • Auto body shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Mechanic:Yes
  • Restroom:Yes
  • Appointments recommended:Yes
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