Alex was very helpful and professional . 👍🏼

Excellent service, vehicle knowledge, and recommendations for auto parts... definitely 5 stars...👍

I needed some emergency work done, and the Firestone staff were a great help. Christopher took great care of my vehicle for me

After my inspection at 8am today - I was recommended to get a few new tires. 45 mins later I was told they were out of the tires, but they’re on the way so my car should be ready soon. I WAITED FROM 10 am TO 3pm....That’s 5 HOURS FOR A 1 HOUR SERVICE!!NOTHING was offered to me for the inconvenience this caused me. I had better communication and service my first time here, which is why I came back...but this was enough for me not return here. The customer should not have to suffer because of an inventory issue or for them to maintain a sale.

Service was done quickly and professionally... Carlos was a great help. He explained to me what repairs i need to get done. And at no time did I feel pressured or overwhelmed... Definitely returning to this location

I have been coming to this same Firestone for years. Got tires for now for different cars. Toyota Yaris, Volkswagen Cabriolet, Cadillac Seville, and now Toyota Corolla.I still have the convertible but it is an antique so not something I drive everyday. Got a screw in the tire of the corolla Saturday.Also the front passenger wheel bearings need to be replaced but they want +$400. So that is more than I want to pay plus there is another shop that quoted $350.I really like the service and generally recommend the place.

Friendly customer service, no BS, fair prices.Update as of 10/27/21: The last two times I have tried to make an appointment through their online system (which is quite confusing) the call backs I have received have been nothing but full of rudeness and annoyances. If you can’t have a calm tone with me over the phone while I’m trying to give you my money for services then idk…Unfortunately I will be taking my business elsewhere from now on.

Hit a drive shaft dropped by a dump truck, blew out my right front tire. Tire was less than three months old. Thank God for Road Hazard Warranty. Firestone is my go to for tires.

A real tidy work shop and waiting area, staff are realy helpfull and friendly, but it took over an hour just to fix a puncture, but they did fix it.

I went for a tire alignment offer.After having the car for 45 minutes they asked me what the problem was that already sounded weird. When I told them the car would steer to the right a little they said I needed a camber but they had to install bla bla bla. So I went for a second opinion somewhere else and they showed me every thing was good and there was no need to aligned.

Horrible experience. Doesn’t seem like they know what they are doing, I came in for a tire patch and rotation simple request. I could’ve done it myself but wanted to save time on my day off. After one hour with car the tech comes to me and tells me he can’t find the nail in my tire which was weird because I swore I saw it. I asked him which tire was the back passenger which where the nail was in less than 30 seconds I pointed where nail was l. Luckily the manager came and said it was repairable because he was trying to get me to get a new tire. I’ve been waiting 2 hours since they’ve put the car on the lift for a patch and rotation.

Gil was very nice. Great customer service, I didnt have to wait for too long. I had no complaint.

The wait is always bad but customer service and the service itself is awesome, so that is what I actually need

It’s sometimes hard to find good service so when come across an amazing experience with employees that are enjoying the place they work for and shows in how they handle every customer that walks in the door. It’s so important to share it with all. I have the pleasure of working with Gil the store manager and have to give him kudos thank you for setting the standard of what great looks like. Thanks again I will be a customer for life. Chuck

I have not have had too much of a problem with this Firestone location until 9/30/2020. I “dropped” off my car at 8:30am without an appointment and knew that it would be a couple hours until my car would be ready. I told them what I need done and handed over my keys and told Susan that I would be waiting in their waiting area. I eventually get up to ask what was going on after no one has communicated with me, not ONCE. When I talked to someone they told me that they had called me and left a message which I don’t believe is true. I asked what phone number they had listed under my name and it was correct. However, there is not a single call from this Firestone location on 9/30 the only call I was from 9/29, the day before, about the appointment that I had tried to set up. I had been doing school work on my phone for a few hours and lost track of time and now it’s 4:30pm, 8 hours later and I haven’t gotten up once. You could pull the security cameras and see I sat in the same seat for hours and people came in and out and didn’t speak one word to me. I’m frustrated because I verbally said and asked if I could sit and wait and was told yes. To have to wait for hours on end and be told that the price of everything will be over $1,000 all at once after confronting someone who worked there because no one felt like communicating anything to me is absolutely ridiculous. This being my only day off from work and taking care of a family member in hospice, which as I’m writing this I have been receiving phone calls being told they will probably pass away at some point tonight, this Firestone location has completely wasted my time. I still don’t know what time my car will be done or if I can even make it to see my family member before they pass. I will not be coming back.

Horrible experience. Wait time is always over 1 hr even with the store being empty. They don’t know what they are doing and work that is done i wrongly done 90% of the time. I went here 3 times and all 3 times something went wrong. Never again going back.

Excellent service and great service waiting time very reasonable

Paul gave GREAT customer service and explained to me the services thoroughly. First Time Customer and definitely will be coming back! Everyone was practicing the social distancing used a clear film to sit in my car along with gloves to and from the service station. Grateful they were opened during quarantine to help me.

Sending a huge thank you to Gil and Ricardo. I did not have an appointment and showed up as soon as the store opened. I have been dealing with an issue with my tires for over 3 weeks. Without hesitation both of these men assisted in determining what the issue was and then repairing it. Thank you again so very much.

Went today for a wheel alignment on my fj cruiser and they did a very good job. I recommend them.. plus the works are very cool too...

Paul was the representative who assisted us with the purchase of a set of 4 tires. He was professional, patient and understanding of our need to remain on budget. We were blown away when we were shown the invoice that we immediately asked for a quote on an oil change and then we were amazed we were under budget with the 4 tires and the oil change. Plus, all work was completed in about an hours time. Susan also contributed with discount knowledge. What a great team effort including our technician who did a great job! Firestone Kissimmee was a great experience.

Was very disappointed when i walked in friday sept. 4th. Needed some help finding what was wrong with my vehicle and was told to take it back to the other place that worked on my car with a very sarcastic attitude. Then told that they cant help me anyway because theyre so booked up and that if i felt like it i could leave my car and hopefully someone MIGHT be able to look at it in 3 -4 hours. No one else to speak to and was told that was my option or go elsewhere. I did thank God and found the issue at no charge and getting the work done this week. Will never set foot in another firestone again

Awesome place i bring all my family vehicles to this location in particular because of their experienced techs and awesome management and customer service.

Car services are usually not pleasing, but this Firestone proved me wrong. Went there for tire installation, and everything was smooth. No crazy waiting times (I had an appointment), and they were quick and efficient. Staff is very welcoming, and that is a huge plus. Thanks to everybody that works here.

Firestone service is always great. The workers are very polite and thorough. I take all 4 of my personal vehicles there and my corporate truck.

Very happy customer. Good people. Great deal. I just bought a 2018 Audi A7 off of Vroom. Had the 10k mile service done at the dealer for free. Dealer said my car needed all 4 wheels rebalanced, rotated, and realigned. Estimate for all was $980 plus tax. I laughed and took my car to this Firestone in Kissimmee. A few hours later my car was done and total cost was $165. Couldnt be happier!

If you live in the Kissimmee area you need to service your car with this excellent team. Gill and Paul provided excellent service. They were very professional and prompted with updates. I will definitely be going back soon!

I had an unexpected tire issue. Team was great in taking care of my car. Thank you

Christopher and Maria were a life saver. I was on my way home from work and I got a flat tire on i4. After finally having AAA place my spare donut on, I rushed to the closest tire shop with fingers crossed to get a new tire that same day. With 45 mins until close Christopher and Maria were able to pull thru and get me a new tire replaced and help me out. Thank you so much for your help and team work, I was able to leave there at 7:02pm. Thank you for being such kind and helpful people and preventing me from begging for a ride to work in the morning!

Susan is terrific. She always takes care of us

As always treated me the best.

The service at the Osceola Parkway Firestone store is great ...from greeting to checkout.

Imagine the worst case scenario, yesterday Sunday, August 9 I found myself in the worst case scenario. I need my tires changed today. No place locally was able to do it same day. I found firestone in Kissimmee, I called them and they said they could do it. I drove a few miles to get there. On my way blew out a tire. Learned how to change a tire in 1000Degree weather in Florida. Got there and received the best customer service and the Best service I could imagine. So pleased and trust me that pretty difficult to do. Thank you

Poor customer service. Susan and Jose lack the ability to communicate effectively. I came inside already having a difficult day due to back tire on the rental going out. I was instructed by Enterprises to bring the vehicle to Firestone and they will take care of me. Once I arrive I explain into detail with Susan my issue, she proceeded to tell me she could help but it will take time ( 2hrs just for an approval). Once the approval is granted then an additional two hours for one tire. I tried explaining that it’s been since 10am that I’ve had this issue and I really need to get to work. Jose came up and stated that if I was only needing one tire then the process would be quicker. I was on the phone with Enterprise the entire conversation with both employees. The representative from Enterprise stated that he could hear the conversation and that I was not given adequate service. According to Enterprise if one of their customers need services through Firestone all that needed to be done was hand over the rental keys and I would be taken care of. Unfortunately, I feel like nobody gives a damn about my time or situation. Customer service is definitely not the strong point at Firestone.

God is good. So I went to the store on osceola parkway in kissimmee fl, because the plastic cover from the front of the car just fell down...so i went in to see if they can help and to see how much was going to be and the staff there was amazing not only they took my car immediately at no charge. Thank you so much for your service

Even if you have an appointment don’t expect for this location to help you with all your needs. I understand that this is a busy location but honesty is always the best policy in my eyes... my check engine light came on so I made an appointment. After they checked to see what was the problem the person who was attending me told me that he didn’t really know how to explain my problem but it had something to do with the control of the air that goes in and out my my engine and because of the weather changes that might be the problem so he erased the code and if my check engine light comes back on to bring it back in.... Now I don’t know about cars but that sounded like the biggest lie. He should of just been honest and told me that they were to busy to attend all my needs and to make another appointment for when they could... Needless to say as soon as I left my check engine light was still on. Poor customer service. This location definitely lost a client.

I called ahead and made an appointment with someone named Chris and he was pretty good. Had to wait a bit but, I understand.

Extremely friendly and knowledgeable. Ask for Susan or Monica. They know their stuff and are eager to get you fixed. If I didnt live 16 hours away, this would be where I go to get my car serviced.

Terrible customer service by Chris. I went in for a tire vibration concern, after my tire alignment service was completed and paid for. I noticed that tire alignment was still acting up as I was driving home. So therefore, I called back and spoke to Chris. I asked was a “test drive not done on my car before returning it me” he informed me that a test drive was not down on my car before returning it to me and it could be another issue with the tire. I feel like every time I go to Firestone, they don’t actually fix the problem. They try to scam me out of more money each time because they think I’m since I’m a female, I don’t know anything about cars. Which is going to cost me more money. These are supposed to be trusted mechanics that do their jobs with integrity.

Staff is super friendly and always take great care of my car. Fair prices and they have never tried to pull anything shady. Would recommend!

I always had a good experience with Firestone until I moved and this was the closer location to my new home.A month later after an oil change at this location on my 2014 Santa Fe Sport, I noticed an oil leaking coming from the passenger side under the hood.I made an appointment and took the vehicle back to Firestone where I was told it needed general maintenance (even when it was not time to do so). I was told the leaking was coming from the transmission line, but they don’t do that work.I took the car to AAMCO Transmissions and after the inspection, they found that Firestone changed my oil without removing the plastic panel underneath the engine, getting it all messy with a considerable amount of oil causing the “leaking”. The transmission line was dry and everything else looked in good conditions.I won’t trust a mechanic that will lie to their customers without even taking the time to make sure what’s the issue in your vehicle. I will not visit this location again.

Awesome experience spend + over $1,200.00 The staff and manager Chris made a pleasant experience. Honest & friendly 100% satisfied. Definitely RECOMMEND THIS LOCATION.. A+++++👍👍

The associate I worked with was awesome, I can not remember her name but she went beyond my expectations. I first walked In and had a different person I walked out to see if I could find a cheaper place and realized I couldnt make it any further. When I returned I got a young lady who notified me they would bill Enterprise and they wouldnt put the most expensive tire in case I had to reimburse them. Every question I had she knew the answer or would find someone who did!!! She also was very nice to talk to while I was stressing about time.

Great service!! Gil and his team were awesome!!!!

Brought vehicle in to patch a tire with a plug and to get an oil change. Got a call stating my car was finished and when I arrived I was told they could not patch a previous repair and recommended to buy a new tire. A plug is a temporary fix until you are able to get a patch and they just want to rip people off by selling tires. I told them when checking in the tire had a plug and the front desk employee led me to believe a patch was possible.

They took my car right in and it was complete in half the time 🙃

Zero stars would be more fitting. The staff now doesnt know anything and are super shady. Quote $200 repair turned out to be $700 ... Quote $4 in total repairs now up to almost $7k because everything they were supposed to check and fix was Not done properly. Stay away from this location. I wont ever take my car there again. Rude people. Manager doesnt care just tells you that you are wrong and they are right. In the process of filing formal complaint with corporate because they have emptied my account by being dishonest crooks

The attention of the associates of that store was appalling. I went to fix a car tire and it was almost four hours to change it but after it was fixed they left it in the parking lot for almost an hour and they didnt call me to tell me that it had already been fixed so I had to ask the receptionist what was going on They called me her, I didnt even know that the work was over but I could tell that the one of the receptionists placed the papers and the car key on a table set aside with all bad intentions. I do not recommend this place

Horrible experience. We went to Firestone because of the national reputation for good service and quality. Weve used Firestone in the past and have always had a positive experience. We had an appointment. They claimed the car needed to cool down before working on it, but 2 hours? No way.When they finally got around to it, they realized they didnt have the current software to diagnose one of the things we were over-paying to have diagnosed. Somehow during all that time, they werent able to get the software downloaded. When the car was finished and we asked about the computer diagnosis, they said it would be at least 30 more minutes for them to download the software.They were supposed to do a tune up, but accidentally broke then end of the spark plug wire and didnt bother to tell us, which caused it to arc. They let us drive away with the car running much worse than when we got there!When we returned a few minutes later, the technician immediately told us what was wrong with it. Obviously, they knew there was a problem when we left. We had them pull the notes that included information about the damage plus additional recommendations we were never told.Of course, they didnt have a replacement part on-hand, so there was no possibility to fix it immediately. Instead, they wrapped it in electrical tape. They claimed the part was an original and breaking it was not their fault, but we just had it replaced 3 years ago!The manager just stood there and didnt intervene while we were complaining. They just wanted to get us out of there as soon as possible without doing quality work. We will never return to this or any other Firestone now that we know they have no quality control nationwide. What a disappointment!One final note, they were supposed to change our oil and top off fluids. Less than a week later, our car overheated because the coolant level was too low! Our new mechanic tested for leaks and verified the fluids had not leaked out. They had simply not been checked or filled by Firestone.

They did a decent job but the wait was so long. i like how they have coupons and this place is very reliable. if you want somewhere decent and have good deals, i would go here. although the location could be a bit better...

Excellent Service all the time...I always visit and do business with this location for years. Honest and Trustworthy team of associates, they always look out for my best interests. I never feel pressured to do anything I did not want to on my car. Love the Staff

If there is a zero star option, that will be just that. They blew my tire and refused to repair. Totally unprofessional. Instead of admitting their fault the manager continued to argue that it was my fault. They were to check only one tire and blew up the tire. Now the tire that originally had the problem has blown as well. I called corporate who were able to arbitrate and help resolve the issue. How ever I do not live in that area and to replace the tire I had to wait for the tire to be there. This is very frustrating 😡😡😡

Went to fire stone Oceola parkway to have a upper and lower radiator hose replaced radiator flush and oil change they use Napa radiator hoses that when you look up for me as a customer cost $23 my bill was for $60.99 for one hose $52.99 for the second hose 52.99 and oil change 24.99 total bill $484.35 did not wipe down undercarriage so oil and antifreeze dripped on my driveway just moved to Florida first time to this fire stone not really impressed seems like price gouging going on bracket broke on antifreeze reservoir but I have an open mind it was plastic but should’ve told me and the mechanic should’ve told them that it was broke not broke when I took it in pictures to verify

They charged me $195 for a service that they never did

Im a huge Firestone customer. I only use Firestone for my vehicular needs. This location may be great with cars but their customer service is horrible. I want so badly to like this location since its close to my house but every single time I go I get horrible customer service. Nothing in particular happened here. No specific employee incidents. Its just every employee Ive dealt with seems to careless about the customer.

Most polite tire/auto shop I’ve ever been too. They were the only people that had my tires in stock and they were able to take me as a walk in that day and my car was done within an hour. Awesome customer service.

Best service Ive ever had on a vehicle. Entire staff was professional and courteous. Susan is the best!!! Will be back for all of my cars needs. Thank you.

Ive taken my car here three times for an alignment and was very pleased with every visit. My car is lowered and Antonio/Carlos are good at getting it to specs and dealing with my OCD about the numbers. I can be uptight about the handling of my car and they always take great care. Salvatore (pretty sure thats his name) at the front desk is awesome too.

A sad and sorry excuse for bad customer service. Do not the use the excuse of appointments come first when a gentleman with out an appointment came in at the same time as I did with no appointment had his vehicle service before mine was. I understand that it must be alot more work to patch a loose wheel and tire then it is to do a little oil change and rotation on this gentleman that came after me. I apologize that it is an inconvenience to have to deal with a fleet management conpany for a simple tire patch. Your poor management of your techs time is the cause of your delays. this location should be audited and reviewed for inefficiency.

This people charge you even for sitting in the waiting, i was needing some work done in my car, a girl gave an estimate about it but then i saw a guys telling her to charge me for other 3 diferente things. Almost 3k to fix my AC. Took my business to a better place, my AC is running perfect now. Do not recommend Firestone

I m putting on new tires my appointment was 8 and its 2 hour already and dont have 1 tire on yet .i really dont know how long its suppose to takes

First time here customer service was great very pleasant. .Took my sons car for oil change and we didnt wait too long,it was busy so we understood we had just walked in. .We would go back again and see..Thank you.

They dont treat you like a number, you are a person here. The staff are knowledgeable and ready to answer any questions and concerns. An appointment is suggested always since they are really busy. Walk-in services, you will wait for a few hours depending on the time and day.

I’ve always like the service at Firestone, and this location is no exception. We needed one of the Run-Flats patched on a holiday, and they were able to get it all done within an hour. Thank you Monica for being so courteous and professional. I highly recommend this Firestone.

Rude attendant (fat guy) I went to check a flat tire and during I was waiting for the service inside the lobby, I saw my Car the top the elevador turned on, lights on and the guy was checking the WRONG tire and dancing with his coworker inside the garage . I just asked to have my car back and I went in a profissional service . Never will stop on a Firestone again. I just went in another tire shop and they did the service correctly and no rudeness. - avoid this shop what a waist of time

Terrible customer service by Chris and service for car. Paid over $200 for a brake replacement when I was quoted $150 and they couldn’t even get the job right at all. The brakes were continuing to squeal constantly not even braking the first time. Went back to get it fixed two days later and waiting over 2 hours to get it done when they could of done it right the first time. Not to mention both times returning my car left the AC on full blown and wasted gas in my car, and left dirty on drivers side. Never returning back here again. Ridiculous place.

I am from Indiana and I had a screw in my tire and couldnt get a reasonable price at the Dodge dealer across the street. Firestone changed my tire 30 mins to close and stayed late to get me a new tire so I could drive back to Indiana. GREAT customer service. If you are in the area I would definitely choose them over anywhere else!

Thanks Guys. Perfectly shop with perfectly good peoples.

Amazing customer service!Wait times vary on repairs necessary to your car. 🚗And how many customers are ahead of you :)I recommend calling ahead of time to make appointments so wait times are shorter.

Walked in for tire service. One person was on phone. Another appeared busy on computer. Waited roughly 5-10 minutes after being acknowledged when I walked in...No one followed up to ask what service I needed. Seemed to be more interested in the subway sub an employee brought in. Again no one bothered asking why I was there. No apology. I walked away with no apparent concerns from them. My money and I went to Wal-Mart across the way

Gil R. Is the man great crew from front to back!! (Despite being short handed on techs) honest prices and a clean store. What more could you ask for.

This place its all about the money and not helping the customer. Take your business to local shops you will save money if you know what you are looking for. Or go tirerack, same tires $325 cheaper. Be smart people.

You always have to wait a long time to be serviced and the staff doesn’t seem to be very knowledgeable in certain things.

I like the service and the time thay changed the oli in my car. I highly recomend it

For a simple thing to fix starter took from morning 7am to evening 6pm and over charging around $400, simply taking advanatge of customers than being realistic, please avoid going here instead search for local mechanics who charge less and give quick service even with out appointment

This place was amazing I cant say enough good stuff about them had an issue with my car making noise after I had a body shop work on it and looked at it at no charge. Great customer service and great mechanics. I will be coming back to have the work done. Thanks Alex Nieces the service manager at the facility for all your help.

Excellent service. Susan was fantastic, she explained everything to me, and had time for a little conversation.

Made an appointment for an oil change (which was 2 weeks over due), a tire rotation, and an alignment and they didnt even do the oil change. Making the appointment was a nightmare! Called several times throughout the week during business hours and no one picked up the phone! Not good customer service. After FINALLY reaching someone, I made an 8am appointment today and at 12noon went to pick up my car only to be told I didnt schedule for an oil change. That was the entire purpose!!! They are doing the pil change now, but I have to wait another 30minutes at least. What a total inconvenience. They only have 1 person in the lobby and I had to wait 10 minutes just for her to deliver that upsetting news. I may have to find another place to get my oil changes done.

Came in at 7:30am to plug a tire.....its 12pm...not done....when I asked how much longer told Tech went on 1 hour lunch and no one else can finish plugging a tire!

It’s 12 noon and I was told it would take 5hrs just to plug my tire. A plug doesn’t take 5hrs!

Good service I got my car tire alignment and bought 2 tires by their recommendation.

Terrible experience!!!! DO NOT RECOMMEND OIL CHANGES AT THIS LOCATION. I attempted to do an oil change on my 2012 Accord as I do once in a while and the bolt was non removable, the previous tech who changed the oil at Firestone on Osceola Pkwy bolted it so tight the tread tor off and the bolt was just going in circles but not removable what so ever. I believe they used a hand machine versus hand tool to place bolt in after the last oil change in this location. If a hand tool placed that bolt in then that same hand-tool should be able to take it out. But not the tech nor store manager could take it out after several attempts.Store manager Gil, was nice but incompetent and could not identify a solution to the problem instead he called his area manager Bob to assist over the phone but was very rude and unpleasant to speak to, no customer service whats so ever. Before I could speak he told me he was not fixing it and to take it somewhere else because thats not his filter. I explained obviously because I was attempting to do the oil change and cant put back the old filter so I put the new one from advance auto parts, therefore Im bringing my vehicle back to Firestone for them to remove the bolt they placed that damaged the thread. Bob refused to fix the problem with no further options nor repairs were suggested, instead they said to go else where to fix it. The next day I placed a claim with corporate, who were much more polite than the area manager Bob, but the solution offered was to cover half of the cost and expensive labor they charge even though it was damaged by the previous maintenance done in their store. Corporate sent me back days later to get matter resolved and I was quoted by the same area manager who was rude previously. For repairs on an entire oil pan replacement and gasket the cost was about $660 total and Id have to assume half of the cost for $330 according to Bob. When attempting to speak in person this time to him and leaning my hand to shake his hes demeanor was one of prefer not to, and instead was profiled. I had no confidence in dealing with them after that especially when he wouldnt hear me out and would interrupt my every word. Therefore I went to the competitor up the street Tire Kingdom where I paid more but the staff was more pleasant and got the job done right.Ive been a loyal customer for years of Firestone and was attracted by the lifetime alignment deal with Tire promotions. Have brought both my trucks and teenagers car in the past but after this experience I will NEVER come back, Id rather take my business else where even if I pay more but get better treatment. NEVER WILL I BRING ANY OF MY VEHICLES TO THE OSCEOLA LOCATION AT FIRESTONE AUTO, and perhaps not ever deal with the company overall after this experince. The customer sitting next to me during my second visit was also a latin women and had a similar issue with them regarding a mechanical issue that was getting resolved. It seems their staff is not trained.BORICUAS NO VENGAN A ESTA TIENDA, EL SERVICIO ES LO PEOR. DAÑARON EL HILO A MI BANDEJA DE ACEITE EN MI COCHE CASI NUEVO HONDA 2012, ESTÁNDAR. Y RAYARON COMPLETO EL TORNILLO DANDO VUELTAS SIN NADIE PODER SACARLO. BOB AREA MANGER ES UN RACISTA Y FUE RUDO CON MIGO Y SIN SOLUCIÓN ME DIJO QUE RESOLVERIA EN OTRA PARTE. EL GERENTE GIL AGRADABLE, UN HISPANO PERO INCOMPETENTE EN SU TRABAJO. SI UNA HERRAMIENTA DE MANO COLOCÓ ESO TORNILLO PUES LA MISMA HERRAMIENTA DE MANO DEBERÍA HABER SACRLO. QUE SIGNIFICA QUE USARON UNA HERRAMIENTA DE MÁQUINA. MEJOR FUERON TIRE KINGDOM EN LA OTRA CUARDA CON MEJOR SERVICIO Y PERSONAS PARA ASISTIRNOS EN NUESTRO IDIOMA

Had an appointment for oil change and rotate tires, great service!

Very happy with my service here!! Have been multiple times, will always being my vehicles here! Staff is professional & very accommodating!

Very pleased with my time there it turned out to be a dealer issue they were fast an honest an pointed me in the right direction without emptying my wallet in the process

Great place to bring your car 🚗 to be serviced, every one is very friendly and nice, great products.

Quick an friendly.i was smellin like good an feelin nice . They made my visit there good in a good place to get your all-around car fixed and they even got a big flat screen TV and they were showing movies in there

Price was good and they ran across town to get the tires I needed. I appreciated the effort!

This place is great! I trust my car in their hands and i trust that they are honest. A little expensive but with them fixing the issue is well worth it!! Susan is very kind!

Awesome! Lady who scheduled appt and works inside was so friendly and patient explained everything so well!

Quick great service took care of my tires in a jiffy

The tire manager Alex is amazing. He goes out of his way to ensure that Im well taken care of. I have taken 3 diffrent vehicles to him over the years and he has delivered every single time.

Very helpful just like alot of firestones i have been to around the country. they even got me in early because someone never showed up. I wish they were bigger and had more parking though.

No matter what time I come here their always too busy. My last time coming to this location.

Came in for new tires and everyone was very professional. No one pressured me into getting anything else done that I did not need. Plus the wait was not long at all!

Very good. They could assist customers better. litter personnel

HORRIBLE CUSTOMER SERVICE! I have come here for all of my oil changes and four hours before they close they can’t change my oil? Wow Carolina, or whatever her name is from Puerto Rico is a horrible associate, I will NEVER COME HERE AGAIN AND I ADVISE EVERYONE TO DO THE SAME DONT WASTE YOUR TIME ! They can’t take care of a basic oil change but they like to upset you and lie to you to buy their products DONT COME HERE BUYER BEWARE !

Friendly atmosphere, take the time to explain things and show you the proof, reasonably priced.

They were too busy to complete my job however they went above and beyond to get my RV tires ready to travel after roadside assistance messed up the install of our spare. They were very friendly and kind. Great job!

Waited 15 minutes just to check in and then another 90 minutes for an oil change appointment I made 2 days prior. I mean they changed my oil but I was late to work, and nobody seemed to care. Pretty typical of everything in this shopping center.