Ive been a long time customer with Verizon but was tempted to move my business to another service provider because of the high pressure from another Verizon office. With the advice of a good friend, I visited the Verizon Colonial Heights office in Kingsport, TN and talked with Aaron Trese. The office welcomed me - they didnt rush toward me expecting me to drop a boat load of money. Aaron ask me a few questions just to see how he could help. Aarons very nice, professional, & patient. Both meetings with Aaron Trese and the Verizon Colonial Heights office was very comfortable & very pleasant. I stayed with Verizon which is what I wanted and went home with the phone that I also wanted (before I entered the store) iPhone 13 mini Pink. Thank you Aaron and everyone with the Verizon Colonial Heights office! Shelly

I normally don’t write reviews, unless something or someone really goes above and beyond.I had this experience on a recent visit to Cellular sales in Colonial Heights.Alax Wobig, sales consultant absolutely made our day; he answered all of our questions, addressed all of our concerns, in the most professional way possible.It has been a long time since we have experienced this level of customer service. Alax enjoys helping customers.If you are looking for cellular service, we would highly recommend Alax.This young man needs to be in management!

Austin has been great to help us with all our cellular needs. My daughter needed a hotspot for college and he met us on his off day while she was home from college on weekend to get it for us. He is amazing!

If anyone has not used this place then you need to do so. The staff at this business is first class when it comes to assisting you in all your Verizon needs. Also a huge shout it to Austin Gibson. This man will always help you even if he is off he will not turn his back on you. To the management; you should be proud you have Austin Gibson on your team.

I went in a while back after my 18m old completely fried my phone. When she couldn’t watch anymore Cocomelon while we were at dinner I thought our server was gonna kick us out of the restaurant! The next morning I went into the colonial heights store to see what my options were. Sam greeted us immediately with a big smile while my daughter was crying and fussing cause she has a big attitude lol. Sam gave her something to play with and kept her amused while she ran me through my options. She was very knowledgeable and so helpful and friendly. I left with a new iPhone 12 Pro Max for cheaper than I thought possible and she even gave me options on how to lower my bill every month. Needless to say when it’s time again for another phone I will not go to anyone else but her! She should be running the place! She was amazing!

Great Service all workers are knowledgeable of all products. Very helpful and quick

I was waited on quickly. The staff was personable and informative.Thanks for all you do

Great service and super helpful! Ask for Austin Gibson if you want the best help. Hes very friendly and looking out for you to get what you need.

Alax was very helpful. He considered my needs before making recommendations.

There wasnt allot of people in there, but an employee tried to show me things and give me good deals.

Austin at this location was the absolute best caring enough to be so helpful. He knew everthing. So great.

Bad experience with this store. Live in area but had purchased phone and iPad at another local store. Not willing to help at all telling me phone was faulty and Id have to take back. Ends up nothing wrong they just didnt want to help since I hadnt purchase at their store. Very unprofessional!

Outstanding! I had Alax service me. You couldnt ask for a better person to help you with your needs...

Im happy to say Mr. landon Condra tried hard today with me. Hes a good guy! Thank you!

Zach Estes is AMAZING!!! I WALKED IN 30 MINUTES PRIOR TO CLOSING AND, HE WAS EFFICIENT KNOWLEDGEABLE AND ACCURATE AND FIX ME UP IN UNDER 10 MINUTES WITH MY PHONE PROBLEMS!!!

Always treat me with great respect, with great service. Thank You

Our sales lady was very helpful and made sure we were well taken care of.

Brad was more than helpful!!!! Will see him Saturday!!

The Service Representative was able to quickly diagnose why my iPhone was not charging and helpfully added more data as I have a tendency to exceed my limit.

Very helpful and knowledgeable staff!

Great service, would highly recommend

Great service and very helpful.

Great representative, Trevor did an outstanding job adding another line to my plan. He double checked my entire account to maximize my savings and benefits.

Austin Gibson was super helpful and got me in and out quick. Excellent customer service!

Just want to say I think you all have the sweetest most helpful people working for you. Today Zach helped me and I appreciate all the hospitality. Each time I go into this store I leave happy which says alot bc Verizon as a company be testing my patience at times 😂😂But they always work with me and I choose to stay w the company purely for the customer service.

Austin Gibson is the best.

Great service, quick and easy

Terrible place to do business they will always try to talk you out of what you want . Plus they will charge you 40 bucks in store for nothing and by the way you will have 40 dollars additional on your bill . Please go to east stone drive near target !

Victor was awesome! He was able to do some research and get our problem solved. Even though we werent there spending tons of money, or even any money, he helped with a technical issue! Never made us feel like we were a bother. The East Stone Drive Branch had no time to deal with any customers. Offered tech support number or suggested Colonial Heights. So, we will take our business to Colonial Heights from now on!

Dilon helped sell me I Phone 11. Set it up. Explained everything. Even set up my blue tooth sync to my car. Great salesman. Very knowledgeable.

I stopped going to the Verizon store due to their overall lack of helpful service. I visited the Colonial Heights location and was helped by Dilon. He was professional, very knowledgable, and took the time to set up my phone and show me some tips. The phone accessories he suggested have been great, too! He has my business.

I can’t say enough about how I was treated and dealt with when I went into Verizon to purchase a new iPhone. Trevor was so attentive and focused on only me even though the store was full of customers. He took his time to explain the operation of my new phone and downloaded everything from my previous phone to my new one. Trevor was very polite and treated me as if I was the only customer in the store. With that said I have only the highest praise for the treatment I received.

Bobby made the experience personally inviting and the experience of swapping phones fluid. I enjoyed being able to connect with him. Real good vibes in this store.

As we all know there is a lot stress when it comes to picking a new phone plan, service provider, or even finding out what case to get. Trevor took all the pain and worry away and made everything so smooth and simple. In my honest opinion, as an individual that deals with the public on a daily basis, Trevor exemplified key components to customer service. Professionalism, understanding, and a vast knowledge of the products and services offered. If I ever have to come in the store again, I will be sure to ask for him. Thank you Trevor.

Great experience with the representative

Great fast and friendly service.

Came in and saw Dilon. Helped setup phone, show me promotions, and made sure we were comfortable the whole time. Great place!

Went in this store the other day and was very pleased with the service. From the time I walked in til I left I was very well taken care of. All of the staff there was extremely friendly and it was by far the best experience I’ve had at a Verizon!

I went in other day and only had to wait a few minutes. They got all my issues on my account fixed and solved without acting like I was a bother like another place did. The guy was super friendly and had great manners

I worked with a guy named Blake. Super knowledgable and helpful he was able to take care of everything i needed to get done. I would highly recommend visiting this location and working with him.

Had a horrible last few weeks and unfortunately my pixel stopped working today and had to rush to Verizon before they closed tonight I had to purchase a new phone and was upset about it of course being laid off because of the virus Im just stressed. Zachary was amazing he could tell I had a lot going on he took great care of me and was so caring he made it as easy as he could and was very helpful I really appreciate him more than he knows thank you!!

Bryan is a superstar of a salesman. Other sales representatives flee in terror as he begins his pitch, the crowd sits in awe. Is this man genuinely human or some some sort of demigod?

Reagan has been absolutely wonderful during this whole process. I purchased a new phone, cover, charger and adjusted my plan. He made sure that I was satisfied and understood the entire process. I would and will recommend him to others.

Filing did a fantastic job helping is today. Great job. Very polite and helpful!

Ent in today and met three great young men. Reagan, J Hill, and Trevor were all very helpful. They upgraded my phone and got me some great accessories. I would highly recommend these gentlemen and stopping in this store.

They will be my go-to store from now on! Alex went above and beyond to help me get a new phone and saved us money at the same time. Thank you!!

I had went to the stone drive Verizon and they were not helpful .Ben and Reagan took their time with me to switch from a flip phone to a smart phon. Very patient and outstanding customer service! Colonial heights Verizon is where I will go for everything. This store is different than the rest and take pride in what they do for people !

This week I had my first ever positive experience with a cellular retailer. The staff at this store is friendly, professional, and knowledgeable. I am especially impressed with Michael Hyden who very efficiently switched my family service from another provider while accommodating my schedule. It is unusual to find this kind of customer service these days. Thank you!

William was so helpful to me today while trying to switch the information from my old phone to my new phone! He took the time to show me how to use my new phone and erase the memory off of my old one. Very happy with my experience!

My experience there was absolutely positive due to the friendly and intelligent staff. The wait time was almost none existent. I will most definable be encouraging others to go to this location for there service.

Dillon was great help when I decided to upgrade my IPhone. He met us at the door with a handshake and a smile. He was never pushy but there to answer any questions I had. After I decided on a phone, he took the time to demonstrate the updates from my IPhone 8 to my new IPhone X. He transferred the data from my old phone to the new one then had me check to make sure everything had transferred over. He packed up the old phone got it ready to send to Apple. He made sure before I left the store I knew how to use my phone. This was the best experience I’ve ever had with Version when upgrading my phone. I would encourage anyone thinking of getting any new equipment from Verizon to go to Verizon on Ft Henry Dr and ask for Dillion. He is the best.

Ben did an amazing job helping me switch out of a phone I hated. Will be back and recommend highly!

I went in to the store with questions about my bill and Dilon showed me some cost efficient options, not only with a new phone but also lowered my bill in the process! If you need a new phone or just wanting to lower your bill, ask for Dilon!!

I want to talk about Jordan great sales man help me with my phone

Reagan helped me with my new phone and was a pleasure to do business with! His crew here really cares about the customers and are such a joy every time I step in! I wont go to another Verizon store! Thanks again guys .

Can you say EXPENSIVE!I pay less than a quarter of what they wanted a month for the same service

Jess did an amazing job helping my mom and I with our phones. She even saved us money!

Ben did an amazing job helping me and Roy get our account back right. He never seemed in a rush, and listened.

William and Kendra (in training) recently helped my mom and I upgrade my iPhone. They were super attentive and helpful. The upgrade process can take a long time but they both made sure we understood each step of the process. It was the most seamless process I have ever had with a phone upgrade!

My wife and I could not possibly be happier with our experience at Cellular Sales. Johnathon Cox made the transition to new phones go very smoothly. He even personally drove 30 minutes to switch out a phone case because my wife commented that she liked it, and had it waiting on us the next day. Amazing customer service!

Dilon helped me out so much while in the store. Setup everything on my phone and treated me like family. Come here. Good experience

Went in to do transfer of service for a business account and Reagan was amazing! Thw customer service at this location in colonial heights is amazing! Go here for Verizon needs! Attention to detail is amazing

Went in today and saw Trevor. Very knowledgeable young man. Would definitely recommend seeing him!

My husband passed away in March, Tom and Ben did an outstanding job helping me in a tough time.

I went in here one day after talking to 4 different people on the phone trying to activate my new phones. The gentlemen in the store had my phones activated within minutes. Highly recommend

Recently upgraded to the new iPhone 11 with Will. Was very helpful throughout the process and it went much quicker than I expected. Great service!!

Blake was very knowledgeable and helpful, answered all my questions in a professional and timely manner.

Absolutely loved the Customer Service! Reagan was completely knowledgeable and very Verizon oriented. I highly recommend this store. Any questions we had he was able to answer completely. Awesome👍

Jonathan was the sweetest. He made sure I was taken care of. I love my new Apple Watch and Iphone 11! Ask for him!

What a great experience! They were knowledgeable helpful. And Timely.

I had a very positive experience at this verizon branch. Everyone was very friendly and went above and beyond to to make customers feel important.

Alan did a great job helping in us in purchasing our phones. I rate him with a 10.

Talked with Trevor a few weeks ago. He took care of all my issues, answered my questions, and help put my mind at ease. He was a pleasure to work with!

Miles was a fantastic agent, I get so much more help here than any other store. If you are in need these are the best representatives you could ask for. Believe me! Got a brand new phone, case and screen protector and Im thrilled.

Reagan was very helpful with choosing a new phone and the accessories to give me exactly what I wanted 10 outta 10 would recommend

Amazing

By far best verzon store my husband and I been too! Service was excellent and staff was so helpful and friendly! Tom and johnathan especially!They both stayed over on their shifts to help and make sure everything was done how we wanted! By far would reccomend to anyone

Worked with Trevor Ramsey to get a new phone set up and he was awesome!! Great guy to work with!

Miranda was great!! She explained everything and went above and beyond what I expected, very thorough and went over all the plan and contract stipulations and options so I could make the best decision on what would fit my needs...discovered I qualified for a work discount and additionally she answered any and all the questions I had. :) I will definitely be upgrading my other lines with her soon!!

Was very good. Best store yet..

Tyler helped me move from my old LG to my new one. Then i had a problem with my facebook and ben helped me get to the right one. Very helpful store.

Dont go to Verizon in ALLENDALE, KINGSPORT, TN-I was returning a new phone I purchased because I didnt care for it. When I purchased the phone I did also purchase Liquid Glass for $40 to prevent scratches and they (Verizon) put it on for me. I returned the phone within the time limit. The manager there tried to say the phone had a scratch on it, and he was gonna deduct $80 off of the purchase price. The phone did NOT have a scratch and when my husband tried to tell him otherwise he demanded we leave or he was gonna call the cops! Needless to say we went to another Verizon Store and they never mention a word about a scratch on the phone. Maybe he was trying to pocket himself $80 bucks. Just sayin!

The place is great if youre the only customer. If you walk in and they are otherwise encumbered, good luck. I went in the other day and waited 30 minutes and finally walked out and bought my phone online. The sales process is so involved it seems to take an inordinately long time to complete a transaction -- so once they get involved with customers youre basically ignored. One person acknowledged my existence while I was waiting in there and that was to tell me Ill be with you in a minute and 30 minutes later...

Re :Reagan:This man is a paradigm of knowledge,courtesy,affability and a treasure- trove of HELP !!! If you had a position of a combined duties for Chief Financial Officer and Public Relations Officer,I highly recommend Reagan Rainey. That is aJudge Peter Z. Behuniak

Had excellent service from Austin Wagner! Highly recommend!

Reagan was great, very helpful, great advice and patient. 6000 pics downloaded on my new phone and he was still smiling!! Definitely super to work with.

Tyler did a great job explaining the new phone and future charges. He knows what he is doing and does it well. Hes a great young man.

Kari was by far the best customer service representative I have ever had the pleasure of working with. She was kind, compassionate and went above and beyond meeting my Verizon needs. You definitely need more reps like her. Thanks Kari!

Sold me a screen protector I immediately didnt like was not like the image on the box didnt do anything to make it right

Dont bother. Pay your bills online or go to real Verizon store. They cant read their own receipts and make things up if they dont know the answer. If you dont pay attention they will short change you.

Tom worked with us and was a huge help would definitely recommend him for your cellphone needs

Reagan was fabulous to work with! He was so helpful!

Reagan is the best. He worked with my brother and I tirelessly to get what we needed. The whole crew there have been great.

Jess in sales worked with me transferring data on my new phones for like an hour and a half or longer. Great to work with.

Reagan,mike,and j hill were great to work with!!!! Ask for them if you go in the colonial heights store. Go to this store if you want amazing customer service! They will go above and beyond for you.

Worst costumer service experienced tonight. Sat and waited to be helped while I watched the employees assist individuals who needed to buy a new phone instead of people who needed tech assistance. Eventually left after new shoppers arrived and were helped as I sat at the counter and continued to wait. I wonder if they work off of commission??

Came in looking for a case the other day. Will was very helpful and made sure I for the best protection for my new phone!

Upgraded from an iPhone 6s to an 11 today with the help of Trevor Ramsey. Excellent service and helpful advice on my new phone.

See Zack! Great customer service and super knowledgeable! I will be sending my friends and family to Zack. Amazing store!

Watch out!!! Tried to charge 100 extra dollars for screen protector and case we didnt want or ask for.!!!