Went in this morning for an estimate and was extremely impressed with this shop. It was super clean, the entire transaction from start to finish was super easy, the receptionist was top notch, and the actual estimate was smooth as silk. Felipe came out, was warm and friendly, explained the process, talked us through what he was doing and why, asked questions, welcomed and answered all of our questions, was careful to not overlook any [visible] damage, and then delivered the estimate to my email inbox before I even got home. I couldnt be happier with my experience.

After getting into a minor accident my insurance set me up with this store and they did an amazing job. The receptionist, Kayla was extremely friendly and helpful, and Felipe made me feel comfortable by calling and keeping me updated on the progress. Overall this shop was professional and I would highly recommend them!

Picked up my GMC Terrain this afternoon after being at Gerber for a month to get repaired. I have to say Felipe and Kayla were on top of things. I would get a call from Felipe to update me on my car. Kayla the receptionist was very knowledgeable and answered all my questions! I highly recommend Gerber Collision!! My car looks good again!!

Reliable, professional, and miracle making collision center. After being hit by a hit and run driver in my Range Rover, Gerber Collision went to work to restore my vehicle to German perfection in under 20 days. The manager of the collision took it upon himself to contact and update me on my vehicle after some unforeseen setbacks. I want to sincerely thank this team their exceptional work and communication. A+ Team

The company says they back their work for at least 2 to 5 years yeah when I had an issue with something they didnt back it up and blamed it on something else.

Gerber Collision was very helpful and did a great job repair my fender. Cant tell that the vehicle was in an accident.

This review is overdo but it’s time for me to share my awesome experience. COVID-19 had beaten up a lot of us but when I say the customer service that Kayla provided is priceless. She listened to my concerns about money I did not have to do my repair to my undercarriage. Even though I could not afford the repairs it was done within 72 hours. The noise my truck was making was terrible. I recommend this collision and glass center they are a team who want to be a part of the solution. Thank you so much for getting me back in the road timely.

Gerber did an excellent job on restoring my STI back to perfection. When they said more parts needed to be ordered because it wasnt feeling right, I understood that they dont like to cut corners and prefer quality. I would recommend them...

Drunk driver hit me. I choose this Gerber destination due to the good reviews, and I can say they were very promising. Though I had to wait two days after my original due date, it was well worth it. Bill who runs that portion, even drove my car and put gas in it. My car was super clean on the I side and it looked like I was never in a accident. I recommend this specific Gerber Collision & Glass if you want your business handled professionally!!!!

Longer time that originally promised date. Detail wasn’t my standard.

No experience to share as we have not set up the repair appt yet.

My wifes truck was damaged from bumper to bumper on the drivers side. Gerber made it look like new and we havent had any problems with it. They kept us updated on how the repairs were going and were always curtious and professional. Great job Gerber! Thanks!

Thank y’all for putting the trim back on my truck. Very good job and fast. My truck look great.

Everyone was so friendly and kind. The mechanics and body technicians were very thorough and ensured everything was good with vehicle.They didnt just scan vehicle, they dissected it😁 If I just looked as though I didnt know where something was(such as ladies facility, etc) an employee would direct me. I didnt even see them at times but they noticed me and cared. Makes a difference when treated as though you matter. I highly recommend this shop.

They are really great. They understand what you are going through and get the job done in a very timely matter. Will let others know if they ever get into an accident.

Excellent communication during the whole process with repairing our truck after we had hit a deer on the road to Killeen. They were extremely professional and really cared about our well being and getting our vehicle back to us as quickly as possible. The entire staff was helpful and friendly. The quality of work was so well done, that we would definitely come back (even though we dont live close) to get repair work done.

Excellent experience through the overall process! Recieved text messages with updates, recieved calls from Ace each day, went over all documentation. Just overall wonderful experience; very thankful.

Customer service at this establishment is hands down TOP NOTCH! I received notifications on the status of my repairs and even picked up my vehicle sooner than expected. Huge thanks to all the crew that made my experience positive and satisfying. I highly recommend this establishment! Thank you Paceline Dependable!

Excellent customer experience, I can tell you I was a little bit concerned about leaving my jaguar, they reassured me that I had nothing to worry about, when I came back to get my car, I was more than satisfied with the work, just wanted to take this opportunity to thank everyone, who made me a believer and putting a smile on our face, so fast. Have a blessed day.

I loved my experience with Paceline from start to finish! They provide fast, high quality work, and I couldn’t be happier with my repairs. But their employees really set them apart. Thank you to Natalija and Ashley for making me feel like family when I walked through the door! I will always choose Paceline because of you two!

Excellent body shop, after my accident I was well informed from all steps and they kept a fluid communication. The job was well done!!

So far it has been good. Dont know yet until I see my car.

I would like to take a moment of my time to give a Big Big Thanks to the Gerber family for relieving my stress with my vehicle that was damaged from a minor accident...I am very very pleased with the repair that was done, and so Greatly appreciated for what Great great over and beyond customer service that was placed on that time being there from getting my vehicle an estimate to leaving and picking my vehicle up...I give so much thanks and very very appreciated for Natalija Wiles she is such a sweet sweet lady that helped me and made me feel welcome to The Family...Thank u Thank u so so Much for everything she did!!!! I will Definitely return if I need to get something repaired and Definitely will refer you all to my Family & Friends To Natalija Wiles!!! Again she is Such a Sweet sweet lady!!!! Big Thanks Too The Gerber Family!!! She for most part made a difference!!! Customer service is a very very important Role from entering into a company and leaving!!!! Now days u dont find to much ppl appreciate their customers and to her Natalija I cant thank her Enough for her!!!Aloha

Ms. Natalija Wiles was so wonderful. She kept me updated on the progress of my truck and was able to explain any questions I may have had. Excellent customer service.

They did a great job on my Santa Fe Sport!

Geico recommended this auto collision company for my wife to get her car fixed after she was reared by a lifted Ram. She got the car back in a week while I was at work. When I came home, I noticed the trunk wasn’t aligned properly. It wasn’t fully closed so the trunk light was on and the battery died. When we jumped started her car, her reverse camera wasn’t working. She drove my daughter to her dentist appointment that Saturday and the battery died again. She called them but it was Saturday and they was closed. We called Geico and they basically told us to wait until Monday since the car was warrantied by that shop. Monday we had it towed since the battery was dead and couldn’t be jumped started. They received the car and wouldn’t give her a rental car. Geico said they were suppose to. Every time we called, the general manager was out and we had to wait on him/her to come back to the office. For a whole week me and wife had to share my vehicle and that’s a pain because I’m a active soldier and she worked in Belton at a moving company. We finally got the car back on that Friday in working order. Will I recommend this company to a friend? The answer is hell no! I wouldn’t recommend this company to my worst enemy. Possibly the worst auto body collision shop in the Killeen greater area!!!

I absolutely love this place and the entire experience.. If you want something done with no stress or worries you have to come here.. Best communication with each other and with you.. Best experience..

This store is doing very good job. Customer service is perfect. I really appreciated Natalia and Ashley. Thank you guys.

Buyers be wareMy wife had an accident while trying to park my truck in a parking lot.As she is pulling in the parking space she scrapped the driver side rear bumper of an SUV. The scrapped only caused damaged to the paint.My wife left her name and cell phone number so the suv owner could contact us and take care of the damages without involving the insurancecompany. She eventually did.She took her suv to Paceline for repairs. Before I agreed to pay for anything I requested to see a detailed estimate. To my surprise, I thoughtthe estimate was to high for a paint job. The estimate also includeda new left rear wheel plus all wheel alignment at the tune of an extra $217.45 of what why I thought was fair.Keep in mind that this was an accident that happened while pulling in a parking space. Very low speed. I call Paceline and told them I wasnt going to pay for any work that I did not feel was necessary. I also had pictures of the damaged that my wife caused and none of the picture revealed any damage to the rear wheel.I turn over the case to the insurance who ended up paying $351 for the repair as opposed to $755 that Paceline Quoted plus several days of car rental that I would have to pay out of pocket.

Natalia is great! Everyone is very friendly definitely helped me get my car fixed.

Love this place, great service and car advisors. Enterprise rentals on the premises too.

I want to thank Mike Romaneli for going above and beyond in helping me with my vehicle. Always courteous and professional. An excellent member of the Paceline staff!

Friendly, great people ...they got the job done..thanks all of you ..you work as a team..

My truck came in on Friday and came out of repair fast,....Like the following week. The best part is that the work was done right the first time and comes with a warranty...CANT BEAT IT....And the staff is AMAZING....Great Job!!!!

Had to re-schedule my bosss appointment unexpectedly. Natalia was SO accommodating and easy to work with! Every service industry needs a Natalia!!!

Great Experience. Ashley and Natalija are great to work with and their customer service is top notch. My vehicle was ready ahead of schedule which was an added bonus.

Shady business with geico. came to get a quote for insurance, they manipulated numbers to get me out of full compensation. Apart from geico they are probably ok

Staff is friendly and knowledgeable. Work is always outstanding and done quickly. Best place to have body work done in Killeen.

Great work and very friendly. Had vehicle ready before the promised date. Natalia and Ashley were most helpful.

Place was awesome! I was in and out in less than an hour. The place was very helpful. I would recommend this place to anybody!

Someone backed into my vehicle and this was place their insurance sent me to. I could not be happier. I had my vehicle back the next day and they were absolutely the nicest people!

Great work and super, super fast. Vehicle was ready before the promised date. The two ladies Natalia and Ashley were amazing!! Kevin L.

It was awesome. The workers are so sweet and professional. I love to come here

Dependable was unfortunately unable to help us due to a wiring and insulation issue with our vehicle, however a gentleman with Paceline did everything in his power to find us somewhere else to take it. Excellent customer service!

I love this place! Excellent service, great quality work, and great people! Natalia is awesome!

I can’t say enough good things about this place. Ashely and Natalia helped my husband and me and they were AMAZING. They were so friendly and sweet! I couldn’t have dreamed of better customer service. They took care of absolutely everything, including some hiccups from our insurance company. I even got my car way earlier than expected and they even went above and beyond and painted in some chips on the hood from the highway with the extra paint they had left over. I love this place and I’d recommend them to anyone. Thank yall so much!!!

Very professional and honest people

Obviously the best service ever, they are very profesional and kept me posted every step of the way,. I wish I could give them 6 stars

Excellent service and quality work. Highly recommend.

I would love to share my experience at Dependable paint & body Paceline .Ashley Gibson awesome she had the rental car ready all the paper work waiting for me. I felt like I mattered to the whole staff not a number on a insurance form. Ms Natalija Wiles the office manager one would never know that she was excellent made me feel that my car was in the best of hands.She was right when the call came in my baby was ready great job my grandson said your car is beautiful . AWESOME CUSTOMER SERVICE just a great experience I hope not to need a repair shop again if I do ill be back at Ms Natalija & Ashleys shop.

They did an amazing job on repairing my car and the customer service was very friendly and helpful.

These guys and ladies really went above and beyond for me. In times where my insurance company was confused and stalling, Paceline picked up the pace and completed my claim to the fullest, even catching things related to my accident, that Geico failed to claim. Thank you

They work under Geico Insurance Company its been four months since my daughters accident and the claim has not been finished. She lost her job and ive been driving her around

Paceline 3404 is the only place that I will take my vehicle for body work. The paint and finish is always flawless and the customer service is number 1! I had a family emergency while my vehicle was being serviced and they were very accomidating and understanding. Natalija kept me well informed regarding the status of my vehicle. I have had body work & paint work done at calibur & macco on our vehicles and paceline has exceeded our expectations. Paceline 3404 will always be the number one choice for our family.

I absolutely will recommend Dependable Paint & Body; AKA: Paceline Collision Centers! :)Everyone was very professional, kind, and very thorough, throughout my entire experience; 1 month.I know for a fact that Paceline Collision Centers are the best in Killeen, and Copperas Cove, due to the fact, that every time my family has needed to receive auto body repairs; 5 total repairs, Paceline has always done an excellent job! :)The one time I had decided to go somewhere other than Paceline, I quickly learned my lesson not to do that again, the other shop had to go back and fix additional problems that should have been included the first time I had the vehicle in the shop. Due to the other shop being unthorough, the first time they had my vehicle in the shop, resulted in me not having my own vehicle for nearly 2 months!I could continue, to go on about how much I appreciate the quality and experience from Paceline. But believe me, you will -not- be disappointed in your experience, nor the quality of work you receive from Paceline! I highly recommend Dependable Paint & Body; AKA: Paceline Collision Centers!Very Respectfully,Trish Campbell-Roberts :)

Good place to get your vehicle repaired after a accident.

Very nice people and excellent work

On point .