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Pro Finish Inc Collision Repair
1506 Central Ave S, Kent, WA 98032, United States
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Pro Finish Inc Collision Repair
Comments
Ul
Review №1

Excellent service and good value. Cosmetic interior left passenger door repair was completed efficiently and for a very low cost. I will definitely use them again.

Ro
Review №2

Top notch repair company that always keep you updated.

Ch
Review №3

Good people, made me confident I chose the right place. Then they delivered better than expected.

Se
Review №4

Weve used Pro-Finish for our fleet repairs and couldnt be happier. Jesse and his team always go the extra mile! Highly recommend using these guys!

Cr
Review №5

Mark was great explaining everything and keeping me up to date. They did a great job repairing our Explorer and matching the paint. I am super picky and I couldnt find anything to complain about. Would highly recommend.

xM
Review №6

Great customer service and amazing paint and body work.

St
Review №7

They work on both my vehicles and did an excellent job, walk me through the whole process, great customer service!

Ma
Review №8

I’ve had an awful experience with Jesse (the owner) and his team at Pro Finish. First of all, his team had provided an initial estimate based off pictures sent over, but never double checked it physically upon seeing the vehicle in-person and waited until tear down to add on additional repairs that they deemed “obvious prior to tear down” while bashing another reputable collision repair shop for missing it upon visual inspection. When I went to address this with the owner, Jesse, he refused to listen to me and escalated his voice and attitude immediately. I recommend you avoiding this business wherever possible. Now they want me to just approve the additional repairs without bidding them out. Unfortunately, I’m forced to write this review as the owner wouldn’t even hear me out. I’m working to move the car to another shop and discontinue use of services here. He seems to think this is an emotional response due to my paying out of pocket, and it’s simply facts that he missed the “obvious damage” and waited until the car was torn down so I’d be pigeon-holed in to using their shop without bidding out the cost. The level of customer service is so shameful and to yell at customers is so appalling. He has a short fuse, very low emotional IQ, and was charged from the very moment I got on the phone with him. I had no chance in getting him to see how poor the service is or getting any sort of fair reaction.

Ga
Review №9

Pro finish did a great job with my front bumper repair! They matched the color of my paint perfectly and even cleaned the interior of my car. The staff was also friendly and attentive through the repair process!

Jo
Review №10

Very friendly, daily emails letting me know the progress of the repair. Used OEM parts and gave me suggestions to send to my insurance company that saved me money on my deductible. Thank you Jesse and team!Joe

Br
Review №11

Straight up thieves how this place is still open for business baffles me I dropped off my car at this place at the insurance request the car ended up getting totaled so I had to go pick up my car when I got there they had looted all my belongings and trashed the car they stole jewelry gold chains,watches,bracelets electronics phones,tablets,headphones,Bluetooth souvenirs,cologne,cigars,cutters,change,backpacks and even kids toys when I asked them why my car was trashed and where all my stuff was the got very defensive and denied everything be very careful when doing business with them.

El
Review №12

I have to commend Jessie Thatcher and his crew at ProFinish. From walking in the door and getting a warm, genuine welcome, to the cleanliness of the shop, and the level of personal care given by Jessie (the owner). He really took the time to talk to me and find out what my needs were and also took the time to further investigate my car, and pointed out some things I wasnt aware of. You cant find that kind of authentic care for people in general anywhere anymore. They made me feel at home there! If you need any kind of body work, My car is fixed, and Pro Finish is THE place to go!

Mi
Review №13

My wife got a nasty door ding in her Mercedes and we took it to Pro Finish. Jesse and his team did a great job. They took great care of us from start to finish. The car was done when they said it would be done and it looked perfect. Thank you Pro Finish.

Be
Review №14

I would not recommend this shopThe management was very friendly and patient, however the workmanship was shotty and very over priced.I had some minor body repair and paint work done on my vehicle. The first time, it looked splendid. But weeks later, the front end (the area where the repair work was done) was plagued with rock chips and scratches. The turn signal lens that they had taken out to replace a bulb had scratched the paint that they had just done and they failed to repair it, until I brought it back and complained about the rock chips and scratching from the turn signal lens. The manager, although covering up the poor workmanship with excuses, happily took the vehicle back to right the problem they had made.A week and a half later I come to pick my vehicle up which had been left out that night for pick up. The staff member whom parked it outside left the door open, which made my vehicle with the key inside vulnerable to theft, and soaked my passenger side interior.I lifted my vehicle the other day to replace a fog light and found over spray on my fog light, the inner tie rod and suspension components, and BBS wheels that I had just recently purchased. For this reason I would never recommend this shop to anyone I know personally.

Am
Review №15

We chose ProFinish for collision repair after being rear ended because of the reviews (4.7 average at the time). How this place has received such high reviews is beyond me. Biggest advantage is that they’re friendly. But the negatives far outweigh the one positive aspect. ProFinish initially assessed the car and, after receiving approval from insurance to proceed, kept finding more issues they hadn’t seen before. Going back and forth between insurance took forever and it honestly didn’t seem like they knew what they were doing. For a collision specialist, they should have not missed as much as they did, racking up an additional $2k in damage repair from the original quote which was under $4k. Took 5 weeks to get my car back from what was mostly cosmetic work, and when my husband and I picked up my car it only took a block to realize it hadn’t been completed! The whole 5 weeks they neglected to notice my headrests had deployed. I turned right back around and they told me they would need to order new ones which would take weeks. But of course our rental car had been returned already so I was stuck driving with deployed head rests for a while. Upon a little research of our own we learned the headrests could be reset without replacing or impacting future safety. We took care of it ourselves and on our dime. ProFinish didn’t even know that resetting was an option. I’m convinced these guys wanted easy insurance money and didn’t care how belabored the process was. As a family with an infant, it was a stressful time! Thousands of dollars in a rental car later, we finally have our car back. It seems like the workmanship was OK so far, but I would never return to ProFinish or recommend it to anyone else.

Pi
Review №16

Not very happy. My vehicle was not returned in the form I was expecting. Said they would fix it but still not good business on their part. A lot of problems with my Tesla. May need to repaint the whole body. Pro Finish didnt live up to their name.

Ni
Review №17

Great prices, friendly people, and fantastic service. Id highly recommend them for any bodywork!

An
Review №18

Did great work on my 350z. Will definitely go to them again if my car needs some work!

Ry
Review №19

Quality and very fast work. Brought my Tahoe to him on monday afternoon with a custom job, i had a aftermarket roll pan to put in place of the rear bumper. He had no problem taking on the challenge, and even wanted to get started on it same day! I picked it up the next day. Will go there again for any of my paint or body work needs.

Kr
Review №20

They do great work excellent customer service

St
Review №21

The only body shop our firm recommends. I’ve used ProFinish to work on my Mercedes when I had an accident. I would not trust anyone else with my car.

ta
Review №22

Someone rear bumped me and Pro finish took care of me from beginning to end.. including stuff that insurance company should do it..

Wi
Review №23

Top Qaulity and Fair work, They were less than !/2 the price of any were else I got and estimate from and the work was verry good, They not only did the insurance work but I had other work done on my car. They work well with me and was verry happy with the qaulity.

Pe
Review №24

Top notch workmanship!

Ar
Review №25

Great job, love the result, very nice staff

Mi
Review №26

I brought in a work truck after an accident. Jesse and his team worked with the insurance company to get my truck fixed right.

Os
Review №27

Good!

Information
54 Photos
27 Comments
4.2 Rating
  • Address:1506 Central Ave S, Kent, WA 98032, United States
  • Site:http://profinishkent.com/
  • Phone:+1 253-850-9422
Categories
  • Auto body shop
  • Car repair and maintenance
  • Truck repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:10AM–2PM
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Amenities
  • Mechanic:Yes
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