Excellent customer service. Clean lobby. Mechanics are experts. Tonya is great with updates. Sometimes theres a very sweet and friendly dog in the lobby, really therapeutic for customers.

I would have given more stars but the manager and mechanic were not wearing masks in the store. They didn’t even greet us upon entering. Just ignored us. No one went over the repairs. They just handed me the keys and some paperwork. There is also an unhealthy dog that is in the building roaming around. Not a very professional place at all. I actually was not feeling good about trusting them with my car. No eta was given and staff was rude and eating at the counter. The repairs were fine in the end.

My car was towed and dropped off at the shop the last week of august and I got it back Oct. 13th. 2 Months ! With no car because of a back order on the windshield . I was always the one calling and asking for updates every week. My insurance had told me it would be much quicker if I sent it to CARSTAR which obviously was not the case, I tried to pull my car out but they had already started working on the body and my insurance said it wouldn’t pay twice. After picking it up on top of everything else the inside of my car still had glass from windshield scattered everywhere, paint marks outside and inside, they just did a quick vacuum on carpets but there was hand prints on the top of my car as shown in the pictures and it had a horrible smell as if the fabric of the seats had been wet. I called and they did say to take it back to have it cleaned but to be honest I rather never work with them again and pay for it to get detailed. Very disappointing. The girl that works in the front had good customer service but overall I would not recommend this shop.

From the minute I walked in I felt comfortable.Tonya was so welcoming. Also she knew her stuff!I will definitely use them again.My sister uses the one in Federal Way, nothing but good reviews!Thank you so much

Could not have asked for a better experience. Friendly, fast and they did a great job. They communicated progress every day via text and finished ahead of time.

Great service. Friendly staff. Very communicative. Highly recommend

Professional and Courteous. Tonya is the Best! She worked with the insurance company on my Behalf. She made it easy! Thank you!

Tonya was awesome and work was completed way above our expectations and in a timely manner. Will be recommending this business to anyone that needs this type of service.

I got referred to this business after damaging my car and Tonya was very helpful with helping me get setup and was supportive when I had to cancel my other appointment with another shop because they weren’t gonna be able to get me in until 25 of January I literally talked to Tonya on the 15th of January she got me in on the 18th and my car was fixed by the 21st of January. Really great service and quality! I recommend and would go through them. Mind you they are 40minutes away from where I live and the other car shop was only 8 minutes. However, I would take the drive to get my car fixed by then again!

Repair done ahead of schedual but they did not have us sign anything

Excellent customer service!

They were very professional and on time with everything.. I would go back and will recommend them to other people...

Badest car shop I have ever been