Absolutely world class customer service and wonderful selections. Every single store associate we encountered was impressively friendly, knowledgeable, and helpful during the hour we spent shopping the store with our very specific shopping list. Ive always passed by the store for years and just never stopped by but this time I had family visiting who wanted something that they showed they had in stick online....they ended up not having it..so Im guessing the online data is not perfectly synced with their true inventory but they were so.helpful in finding alternatives that would delight our tastebuds just the same. Really appreciate the heart of service everyone there showed with every interaction. I cant wait to take everyone I know to shop their awesome selection in the future. 😁
What can I say??Staff A++Prices....some of the bestSelection...have you SEEN the wine dept?? Nuff saidThe ONLY issue I have is the cigar dept runs out of my Java/mint Drew Estates....theyre my go to brand
Great selection! The staff was very helpful. We went in about 1hr before close and they where able to make some great recommendations being that the drink I was looking for was discontinued. The recommendation was on point. Couldn’t have asked for better. Also loved the beer section I was able to get 2 random 12 packs that I actually enjoy 😉
Went to Total Wine in Kennesaw, GA to buy liquor, wine and beer for my daughters wedding.Scott was great walking my wife and I through what we would need as far as selection and quantity. His knowledge was great as was his demeanor.He is definitely the reason I will return to Total Wine .He’s definitely an asset to the company.
This location has all wines and alcohol for very fair prices. The employees were helpful. I like shopping at this place. The only downside is the specific case of champagne that I came for was sold out. So, I had to settle for a different brand that I did not care for the taste and cost a little bit more. Other than that I had no issues!
Love total wine and more. Great place for higher end cigars and good variety of spirits.not a large selection of moonshine. This locations not as big as some that I have been to in south.
Best selection and good prices. Allows you to purchase singles instead of having to buy a whole six-pack just to try it. Employees are very friendly and helpful.
For the last couple years I truly loved this place! Associates were always friendly and very resourceful plus the selection is very elaborate. I didnt shop a where else for alcohol. Then I had the single most embarrassing and frustrating experience Ive ever had from store management.My partner was buying the bottles for my going away party. We selected the bottles and I went to the restroom while she checked out. When I returned the cashier had gone to get the manager, and my partner was very upset. Frankly her ID looked fake though weve never had an issue before. The manager proceeded to spend at least 15 minutes debating and pulling up pictures on Google to show us why the ID must be fake- because the signature was offset...What really gets me is the level of audacity he had to challenge our intelligence. Let me ask you; if you were going to buy alcohol and you have a valid ID while your partner has a fake ID whos ID would you use? This guy litterally implied that we must be ignorant and wasted out valuable time both in store and out because we went somewhere else to buy. What a disgraceful experience!I was a proud and loyal member until that one Friday evening. Its very disappointing that had to be my last experience there and the memory I took from it. I will be happy to remove this review when just compensation is made because from my understanding Total Wine is a respectable company with values that do not reflect in this man and cashiers behavior. Until then its pitiful that I cant support this business in the meanwhile considering how much I loved it- theres even a Total Wine in my new neighborhood.Edit: wow Im astounded that the owner of the place would reply saying thanks for my 5 star review and to let them know if Im looking for anything else.. Yes Im looking for something else, an apology at the very least. Your true colors are really showing.Ive worked in customer service for many years, so this is truly surprising.
Nice huge store! Fair prices. I lost my friend in there. 20 minutes later I found him, by the whiskey section!
The secondary market has messed up the amateur bourbon enthusiast, BUT...this store was even less than helpful. It became very clear when speaking with staff that there were some coveted bottles somewhere but you had to know someone to get it...some staff wanted to help but clearly had hands tied. The 3 stars is because of that good staff.
5 stars on just the vast options to pick from. This place has it almost all. Solid deals and when staff is available they are super helpful.
ASM was extremely rude. Had a bottle of whiskey which I wanted to purchase but had to run to the grocery store first and didn’t want it in the hot car. Asked if I could put it up at the register and come back and grab it in like an hour max and the assistant managers response was to roll his eyes and say, “No, if someone wants it I’m just going to sell it.” Then turned his back to me. I’ve worked customer service for a long long time and if that’s a policy then fine I understand, but I don’t even know if it is because all he offered to a polite customer was a dry impolite response. Guy was honestly just a D**k. Won’t go back.
Prices are good and the staff are always willing and eager to help and are also very knowledgeable about the products... They are set up to get you what youre looking for... My Go To place for beverages...
What a place!!! 😱. I think one can find every kind of wine, whiskey, rum vodka beer spirit from any corner of the world here. Huge collection and seemingly good prices. I am no expert here but I think the prices are great. Very polite and helpful staff. A lot of good accessories as well. Could not explore the entire place. Will surely visit again. Happy drinking😋😎😎.
Great place, great selection, great staff. Always a wonderful experience to go there!
Best location in Kennesaw to find the items you want and all of the items you didnt want. The location is always clean and has a great selection.
My go-to location for good prices on liquor and wine. Also one of the few places to sell eight packs of Guinness. Im a big fan of Total wine and their huge selection, just note that local beers dont benefit as much from their national pricing. They also have a pretty good selection of cigars in my laymans opinion.
Best selection in the area… friendly, knowledgeable staff.
Great selection of borbouns and wine. Great place to shop!
Enjoy the store. So much to choose to from. They always have what we need. They are also very helpful.
If Otis from Mayberry died and went to his own personal heaven this would be it.
Fantastic selection and helpful personnel to help you. They had the beer we wanted, and the champagne will be in next week.
Not only an incredibly huge selection of choices, they have staff that know the products and can answer questions, as well as go on to tell you more information that you hadnt yet thought to ask questions about! The prices were also better than what I can find in my local stores back home. Makes me wish we had one of these stores closer to where I live in the Nashville area...
Total is amazing. Easily the most professional and knowledgeable staff Ive ever seen at a liquor store, not to mention the top-notch cleanliness of the store itself. Many of the bottles are labelled with distinct and thorough flavor notes, and the whole experience is just great. Easiest 5-star Ive given~
Great customer service and wide variety of alcohol. We asked for quotes and advice on alcohol for our large wedding and total wine was the only one who took the time to even chat with us. Keith was awesome and helped us select which type of tequila for our signature margarita drink, and which brand to get for our wine selections. The online ordering also made it a breeze to pickup when it was ready.
Friendly, helpful staff and cashiers. We always go here for our party supplies and hard-to-find beer.
My fiance (28) and I (26) are in town with my little sister (13) for a concert and stopped by to grab some beer. They wouldnt sell it to us because they thought we were going to give it to our THIRTEEN year-old. Absolutely asinine.
An incredible selection, extremely knowledgeable and friendly staff, fast checkout, and amazing prices. Its great!
Such a great place to shop at. Friendly/knowledgeable staff and a wonderful selection. If you ever wonder if a place will have it, they will.
Store is huge with wide selection and the customer service to locate an item was excellent
This place is great, I was able to find a beverage I have been searching for out here since I moved from New York. This is be the go to place for now on, thank you for have a variety.
Prices are the best around and well stocked variety. Staff is very helpful and knowledgeable.
This is the only place I truly shop for my Spirits! I wish they would open one in Tallahassee.
This place has an excellent staff that is more than willing to help you find what you are looking for or help you narrow down your choices with their personal suggestions which have been on point so far. They have a huge selection of products that can leave you standing in there for a while so their help is more than welcome.
Got kicked out of the store today for not having a mask. The manager didnt even ask if I was able to wear one. The manager apparently hasnt noticed a large majority of her employees with an incorrectly worn mask. So is it about safety or??? I havent worn a mask in the store ever. This was the first time anyone has mentioned it to me. I wont be back. Long time regular customer lost today. Corporate will be contacted.
I love love love this huge alcohol superstore. I’m not even a big drinker and I enjoy walking around and seeing that huge selection. I did visit quite a bit during the holidays. Everyone is so knowledgeable and helpful especially the nice young man, Garrett, who was always friendly and went out of his way to help on multiple occasions.
This place a wide variety of wine and spirits. If you want something they will probably have it or something similar. I was looking for a sweet red but they didnt have the one I wanted. I spoke with one of the stores employee and he showed me lots of good reds. Obviously I ended up buying one. I also love how there is a large range of prices. I bought three bottles of wine and sake, which came up to about $34. Not too bad in my book.
I found everything I was looking.A couple more wine from south America and could be cool. I recommend to you 7 colores.
Had a nice 👌selection after going to different places I was surprised 😮would definitely go back and the prices were OK
Super good variety and helpful staff.
We buy most of our liquor at this location in Kennesaw. They have a good selection and great pricing compared to other liquor stores in the area. The online ordering is a nice option and they will bring it straight to your car for you.
Bourbon prices are almost always over msrp, but cigar section is quite good.
I really dont like coming to this location. The staff aint the Friendliness. Plus this location the people be staring u down like u about to still something.
A wide variety of all types of liquors, spirits, and wines. I do t know a lot about any of them. If you want to explore what to get and learn what the difference in what wine and whiskey and so forth this is a great place to shop. They are knowledgeable of the product on the shelf and can make suggestions based on the type of crowd and she number of people.
Love how efficient the curbside pickup is using the app.
Great location for my wine selection an they let me grab some empty boxes due I was moving. Killed 2 birds one stone 😁
Great location. Always busy and I was able to find what I needed immediately!
I am always pleasantly surprised by the beer selection at this Total Wine location. I usually try to hit up local beer stores for the most recent releases, but they can be found at this store as well! The staff is also very knowledgeable and helpful and items are sorted in a way that makes your desired drink easy to find. If you aren’t sure what you want, ask!
The staff is always very friendly and helpful. If the employee isnt well versed in an item or category then they always find someone who is. Great beer selelction and its great to see so many local beers in stock. Online orders and in store pickup are easy and hassle free. Just make sure you bring your ID when doing in store pickup. Great hour too.
Always extremely helpful and kind. Never out of my beer or tequila 💜
Great store never had any issues until tonight. i went to buy some bourbon and it is my week with my 14 year old daughter. i brought her in with me because it is late and there have been car jackings recently. a tall male sales associate wearing a salmon colored sweater made very weird comments to my daughter and then said he would not sell to me unless we both had identification. well 14 year olds don’t have drivers licenses. i’m not mad im just disappointed in the character of that man and i worry about the safety of any young woman(21+) who frequents this establishment.
Best selection of wine in the area.
Great selection and competitive prices. My only complaint is that every time I go in there I feel like Im being watched. I dont enjoy spending hundreds of dollars a year at a place that treats me like a criminal.
Come here once a week, and have been for years. Great selection of Pinot noir and Cabernet hands down
Great selecting of cigars and booze! Every time I go in I find a new whisky or whiskey to try. Huge wine selection as well!Great staff and a great selection.Always something new to try from cheap to very high end.
I miss this store. Used it up in Puyallup WA when I was living there. I live in north west Georgia and it would be nice if the had a store in Chattanooga. But anyway it is by far the best place to get your adult beverages.
They have everything you need, along with amazing workers. I never leave here empty handed and also enjoy what I end up buying.
Not much more can be said. Its like a big warehouse club store for adult beverages. Tremendous selection in all categories, helpful, knowledgeable staff, and great prices.
Selection simply cant be beat, and the only place around where you can get 21 dollar fifths of Makers. Staff are great as well, 10/10
You have a very wide variety of liquor and beer ranging form rum vodka gin yak and you fine wine dont forget the very special cigar room with a very good choice of cigars as long as you know what you like and some of the people In there actually know what there talking about!
Excellent selections and superb customer service! I highly recommend this place.
It is Super Bowl Sunday and Total Wine & More is the place to get your wine, beer, and spirits to enjoy the big game with .. huge store stocked with everything you need .. as we were walking in, we saw someone walking out with a very cool large glass dragon container filled with cognac .. staff was very friendly and helpful when I inquired about the dragon and how to get one.
Solid location for Total Wine. Excellent whiskey picks, solid prices, super friendly staff (I definitely recommend Colin for whiskey recommendations), and theyre taking COVID-19 seriously. Cant go wrong.
Prices are fair and the selection of bourbon is decent, but they never have what they say the have and allocated bourbons are almost non existent, (if you know how distribution works, they should have more), but my biggest complaint are the store recommendations. Both bottles recommended were horrible!!! One tasted like flat, spicy grape bubble gum and the other was worse...old leather shoe washed with swamp water. I have about 50 different bottles of bourbon at home and was looking for something different...but GOOD. These will not make the shelf. If you go, do your own research because their staff apparently knows nothing of bourbon or are told to push the swill out the door.
Good craft beer selection with a lot of singles choices, so you can try new types without committing to a six pack.
Best liquor prices in town!
Great prices & a good selection of wine. Typically order online & pickup curbside. Ordering online is easy & you are Emailed when order is ready to pickup. Save an additional 10% on a case of same wine; no coupon needed.
Its THEE Flagship store in Georgia for all your adult beverages, where the price is lowest, and the variety is greatest.
WOW!!! What a selection. I went in for some n/a beer and still had a wide variety of choices.
Fast and extremely efficient curbside delivery. Be careful in the parking lot, people walk blindly into the street.
Just a huge selection of beverages. I wanted to try a bottle of port. Total Wines website has customer reviews and some industry scoring. The info there helped me choose a bottle - i just ran to ghe store to pick it up. Made for a nice after dinner drink.
Abbi was great! Very helpful. Jordan was also in the beer section. Cretha was very kind and prrsonable.
Excellent selection, good prices, and helpful staff. Highly recommended.
Great variety of beers and spirits in every price range; Stores laid out so you can find what you need; Friendly, generally knowledgeable staff is usually able to answer my questions; Check online discounts, store coupons, and upcoming sales!
Very wide selection of liquor, wine, beer and spirits. The stores decor is beautiful. Very spacious as well.
ALWAYS the best place to get wine and spirits at very good prices!!
Great curbside service.
Lots of options with helpful staff.
Lots of people in store on Christmas Eve, but I felt safe and the small lines moved quickly with the direction of staff. Good job!
I go there to purchase cigars because they always have what Im looking for
Theyve got curbside down to a science. Order and pay on the app, park and text, pop your trunk, show I.D. through the window, and done! They bring your order out very fast, no more that 3-5 minutes normally, 100% contactless. They have excellent prices and selection. The only thing concerning is the number of unmasked customers I observed going in and out while I waited on my order. 😳
I.Love.This.StoreBEST selection for ALL alcohol needs. Everyone is highly knowledgable. The store and parking lot was really clean!
Ive shopped here twice now, liking the fact that they have an app where you can order ahead and choose curbside pickup. Both times it was an easy, simple process, the service was fast - even with a lot of customers, and the store associates were very friendly. They carefully boxed up my purchases to keep them safe, and they also made sure to wear masks when loading them in my car. There are a lot of places closer to me, but the combination of options, service, and staff makes Total Wine worth the visit.
Its a good place to shop. It would help if you know what you want though, because we all have different tastes.
The team at total wine are very knowledgeable and are capable of making the best recommendations based on your tastes...I am a loyal customer!!!
Loved the black Friday sale. McBride Sisters, Brown Estate and Sun Goddess were in stock
Great selection has all you could want and then some. They have great prices as well
Super friendly and helpful, masks required (and provided!), and I havent found better prices anywhere. They have everything with alcohol I have ever looked for.
TERRIBLE!!! The cashier asked for my BABYS I.D and when I inquired as to why that was necessary she proceeded to rip my baby from the stroller and throw him across the store into the gin isle while screaming hes not 21. If you see a squatty white woman with thinning brown hair and glass RUN for your life and protect your baby at all cost!
I lost most of the top end of my taste from COVID-19. I asked for help finding a whisky that I might be able to enjoy with a diminished palate. Ryan did not hesitate in pointing out the things that may or may not hit my palate the way they used to. Not only did he help me with a good first try. He helped me figure out how to go about looking for the next bottle.
If the dont have it you dont need it!