Rick Tamez was very courteous and attentive as soon as I walked in. He guided me through my lease buyout and explained all of the fees involved with it. No surprise charges.This is my second lease/purchase through this dealership and the process is always a breeze!Highly recommend

From the moment I drove up to Service, I enjoyed my experience. I was first Greeted by a young man and was told that a Service advisor would be with me shortly.My Service Advisor, Mr. Christian FARRIS, was prompt, professional and I felt he had a vested interest in me, as one of his customers. He was sympathetic to me being up all night (as a nurse) and promised to get my vehicle serviced as soon as possible. At the end of this service experience, he explained all the paperwork and service items that were addressed during my visit.In addition, I was appreciative that the mechanic sent me a video of the service, explaining what he was inspecting and the general condition of my vehicle. I have a broad knowledge base of the mechanical function of vehicles and was appreciative of the video of my services today.Thank You! I will be back in the future for my vehicle services.The only thing that I did NOT appreciate was constantly getting Pop-ups to have my vehicle appraised. I dont need an new car... Ive got one... less than a year old!

I went to shop for a car I really wanted and found it at a reasonable price along with a great trade in offer and low interest rate. Had a great experience with sales and financing. Have no regrets and loving my new car!

Katy Nissan service is really professional. They took good care of the car. The new video feature is excellent. And a shout out to all the service consultants, you guys are great!

On July 5, 2021 I took my vehicle for an oil change. While attempting to rotate my tires they broke my rotor. They said they were going to fix it. The next day, on July 6, when I picked up my car and they did not return my Wheel Nut Key. I sent them an email that same day to request my Wheel Nut Key. They chose to ignore my email.The supposedly new rotor was all corroded the same week. I went there to speak with the Service and Parts Director.He finally decided to give me back the wheel nut key and couldnt give me a reasonable explanation of the corrosion in my new rotor.This gentleman calls himself the Top Dog of the Dealership.The Service and Parts Director has no idea how to deal with a frustrated customer. He instructs his staff to ignore emails from customers. He instructs his staff to keep (steal) the Wheel Nut Keys from the customers. He lies.It is sad that I will not be purchasing my personal cars in this dealearship until they decide to replace this angry Top Dog Director.Katy residents deserve better than that.

Good customer services and our sales rep Alexis is always on top of her job!

William took very good care of my Nissan, tire rotation and oil change was great. I did use the service to be dropped off somewhere close by while waiting. Pay out was good, William did a great job even though it was a bit busy. Fantastic job, I hope to have his help at my next oil change.

Service drive is out to screw customers over. While getting my vehicle serviced I planned on talking about purchasing an extended warranty, but no-one was available at the time. Never had a positive experience here.

Poor customer services. Twice in a row I have had a bad experience with the service department at Katy Nissan.1. I took my car in a couple of months ago for an oil change/tire rotation. I was told it would take no more than 45 minutes so I chose to wait inside. I sat in the waiting are for 3 hours as I watched my service technician do a whole lot of nothing, all while telling me “Just 5 more minutes. I just have to finish up your paperwork.”2. I decided to give them another try, maybe I had just had an unfortunate experience. I took my car in today for another oil change/tire rotation. Again, I was told it would take no more than 45 minutes. This time I chose to leave and came back an hour and a half later. When I reached out to my technician using the direct number provided for me, my call was ignored 3 times. I then proceeded to call the main line to find out that my car would not be ready until 4 and a half hours later. The lady on the phone then had the audacity to tell me if I want it done faster, “I should drop it off in the morning time.” I dropped it off at 8:20 AM.Very disappointed with the customer service here.

Amazing service and I feel valued by their service people. Job was done perfectly to the core and wait time was exactly as told.

I really liked the services provided by James. Very friendly and professional.

Went a week ago, because they reached me to help me trade in my car what I did believe but before going I expressed all my facts and concerns because I didnt want to lose my time because I had to bring my baby with me, knowing that I wouldnt be able to do nothing. Nick ( the sales agent) insist that he and his manager would be able to help me. Surprise! They didnt and made me lost 2 hours with my daughter there and sent me home telling me they would call me back and never did.Never going back to this place. Be careful

We just moved to the area and Jaime gave a great first impression. He was professional and responsive to our needs and provided exemplary customer service. In 2021 when so many people don’t even want to work it is refreshing when you encounter someone like Jaime. I oversee an operation of 100+ people and I would hire Jaime on my team in in heartbeat. You are fortunate to have Jaime on your team and not only will we be coming back for future service, but Katy Nissan will be who we use when we are ready for our next vehicle purchase.

Moustapha was awesome! He was very patient and helpful and answered all the questions I had. Malik was great as well He answered all my questions regarding the videos and told me about Nissan Connect.

They made me puchase a tire lock that they lost or did not include with the vehicle. A 22 dollar part caused them to lose a valued customer. I am driving the 4th Nissan I purchased from them and I used to get my service done there. Little things mean a lot. I will not be spending my money there ever again.

It was great GEORGE PETERS, Helped me and got me to understand everything. He was really easy going and understandable.

Went to Katy Nissan, and first thing that was great was the quick service! Secondly everyone was willing to help you! Lastly Jaime is amazing and if you have any issues with your vehicle make sure you ask for Jaime! Amazing at his job!!!!! And very kind!!!!

From start to finish, my family and I had a great experience. Fabio Segura was our sales rep. He was not pushy at all and I never felt pressured to make a purchase. He got us a deal on a Sentra for my daughters first car and then showed me a pre owned Dodge Ram Big Horn that I’ve always wanted. He was extremely knowledgeable and answered all of our questions. Chris Robinson was our finance manager. He can spin paper with the best of them and made the finance office a very short visit. Told him what I wanted and he did his best to make it happen. Not to mention, he responded to texts and calls after the sale right away. They had to “we owe” the back bumper on the Ram. Taylor actually came to my work to take pictures of the bumper to ensure they had ordered the correct parts. Thank you Taylor, I appreciate that because I could not get out of work. Daryl ordered the part, scheduled the service and I was in and out with literally no wait time. I would say the only down fall was that Paint and Fab protection and the extended warranty was already factored into the sales price. A lot of dealerships are doing this. Of course I wanted it, but I didn’t get to have the choice. Other than that 10/10 will definitely buy from these guys again and encourage anyone who is looking for down to earth sales, finance and service to consider Katy Nissan!!!

I had great customer experience from them. Everyone is very nice and accommodating. They also finished it right on time. I liked how they give you an update of what was going on with your car while they’re checking it. Awesome!

I had a wonderful experience at the dealership and truly enjoyed the basketball hoop in the dealership. The management was extremely friendly and helpful. They went the extra mile to explain everything and even showed me all the amenities offered in the vehicle. I had a great experience with Jason as well. An amazing dealership. Thank you for a wonderful experience.

Service tech very friendly, and helpful.

Im so thankful that Katy Nissan has a new service manager! Scott Ross is a man of integrity who even stands behind the work that preceded him at this dealership. He is kind, professional, and thorough. I highly recommend giving Katy Nissan another try if you had a bad experience in the past because they have a fantastic team now! All around, the service was great! They sent me a video of everything that they inspected and allowed me to select what I wanted serviced. They fixed all of the problems I was having with my vehicle and gave it some much needed tlc. Most of all they were extremely nice. Thank you Scott and team!

Id went to another Nissan dealership, and wasnt happy about the outcome... I decided to call Katy Nissan because thats where my son resides, and boy am I happy that I did. Very courteous and friendly. I had the pleasure of dealing with Ms. Alex Gutierrez. They were very thorough and professional. From this experience, Katy Nissan is now my home for maintenance and hopefully new purchases in the future. Thanks again Alex, Tara Hardy

First time doing business with your Service Dept. Will was great and accommodating.

The technician Devin was amazing. I really enjoyed being able to watch a female do this job. She took great care of everything.

Scott and his crew are outstanding I followed Scott from Kingwood and drive past several Nissan dealerships to get to Katy. Worth the drive.

Had to have my car jumped, was afraid to turn it off. Drove to Nissan, & Will had it all checked over. I needed to purchase a new battery. Will made sure I bought a good one that would last me for years. I really appreciate all the help he gives me.

My rep George, was very personable and helpful. I’ve always had a good experience at this location and this visit met my expectations of good and friendly service.

I had my oiled changed at the Nissan dealership in Katy and the service was amazing. Everyone was quick to help and super friendly, especially Brad- my service advisor. They texted me a video of the mechanic going through each area of my engine, tires, undercarriage- commenting on the status of various parts & fluids. It was so informative & a great way to see how my car is running.

I was in desperate need of a car.. I do not enjoy going into a car lot test driving all these cars knowing you can not afford it. I went online filled out the application and told them what I desired and price range and they worked a miracle and even allowed me to put down half of my deposit and bring the rest on pay day. Thank you a very please customer

I have had nothing but exceptional service from this dealership. I purchased my first car with them last year with the help of Moe. He did not add any pressure during my purchase, he only added value by providing facts about the vehicle. Moe exceeded my expectations. He also followed up weeks later to see if I had questions about the car’s functions.The service department is very thorough and provides video footage of the services. I feel confident about the service knowing that I can observe the whole process. I have asked around and none of my peers knew this technology existed. I appreciate organizations that invest in leading edge tech.Katy Nissan is ranked at the highest caliber for sales and service.

I brought my Maxima in for state inspection & to get a tire patched up. My experience was great. All services were fulfilled and I was impressed with the video of the service done on my vehicle. That was an awesome improvement and very helpful. Gives the customer better insight on whats being done to their vehicle

Jeff Light was an awesome help answered all my questions and was very attentive to my needs and concerns.

I was so impressed by the service. I was able to have my oil change are tires rotated and it was so fast. I also loved that video of the inspection when as they checked the care. Now I know exactly where my car stands. That completely won me over. Best experience ever!!! Thank you very much! It gave me a piece of mind since Im always on the road with my kids and their sports! Thank you very much!

Christian handled my service request, he was very attentive to my needs. He made it very easy to communicate the items which needed service. I felt rest assured that my car would be taken care of during my visit.

Bradley was exceptional. He was courteous, helpful, compassionate and a joy to work with. He kept me informed, did not give me ridiculous expectations as so many are want to do. You need to keep this man (Bradley) happy because he is going far.

Very good service very easy to deal with it could not have went any better

Routine maintenance was straight forward, no waiting time and you get to see the inspection video on your mobile, what is great. Facilities are also very comfortable to stay while they perform the maintenance. All great.

Overall, everyone in the office was very nice and welcoming. I am a first time buyer and I had the best experience because of Corey, Jasen and Chris. Corey is amazing, actually the best! Jasen was amazing as well! Chris was very nice and encouraging as well as I signed off on my car. Those three made my first time car buying experience something to remember because it was just amazing.

My wife and I took our cars for an inspection and they got us in and out in less than an hour.Our service rep Brandon is something else. This guy is one of the nicest and most helpful people we have met yet in Texas.

I was greeted immediately. The first person to assist me was the sweetest young lady. Once she had all my information, I was directed to a wonderful waiting room. I suddenly received a link to watch my inspection. Thats top notch!!! Then completed the rest with the technician. Offered a schedule for service pamphlet. The cashiers were also friendly. I was a great experience all around?

I made an appointment so come in for an oil change and tire rotation. Chris helped me. He was great. Nice and professional. Explained some flags that came up during the inspection, but wasn’t super pushy with the sale. Just stressed the importance of knocking a few things out, which I appreciated. I was in and out in just over an hour, which isn’t bad timing. The only reason I can’t give 5 stars is because my car came back dirtier than I brought it (carpeting dirty, door handles greasy). Besides that, great experience. I’ll be back.

The Colleges were so nice, friendly and polite. My daughters sentra was in for her 1st oil change and to take care of a recall. We had a 1pm appointment and I got there alittle early, I was in and out in 30 minutes! Amazing!!!

Very friendly, polite staff, clean, safe environment and I was able to get a great deal for my new car!

Service visit at Katy Nissan was great & smooth. The service advisor Chris was very professional and keen to answer all my questions and concerns about my vehicle.I liked the phone application iservice which allow you to see the video while they inspect your vehicle and share with you the repair recommendations.Over all. It was an excellent service. Of course, will keep maintaining my vehicle here.

Many surprises with unknown maintenance cost. This was just to keep on adding up the cost for additional maintenance which are not needed. Finally ended up in paying more money for a similar maintenance work, if could have been done at other local service stations in Houston. I will never be wanted to have service of Armada done in future at Katy Nissan.

Brenden Beam was outstanding. He was patient and got the best deal for us. Exactly what we needed

Great service and extremely professional. Jaime, the advisor, is very knowledgeable and explains our services in a manner we understand. Also his updates are great!! Will definitely be returning on our next car service and purchase .

Horrible customer service took my car for repair still under warranty and they refuse to repair the car can’t get a call back from manager keep getting voice mail I emailed the problem to the manager regarding the repair work very disappointed in This place, I felt I was sold a bad car . And the company don’t wanted to fix the repair work. This is not right!

Love the video step by step work they explain to you on your vehicle and pretty fast

Alexandra was extremely pleasant and helpful. Thank you for getting me in and out. Love the service video. My mechanic has a great voice. Keep up the great work. 👍🏿

My oil change was done correctly. I came in to have my serpentine belt replaced also and was turned away due to high miles. Unacceptable from a NISSAN DEALERSHIP. I will not return. I will not recommend this dealership.

Jaime was great! He kept us informed with every step of the repair and answered any questions we had. We felt like he had our best interests in mind with his recommendations for repairs. Jaime took excellent care of us.

I always dread having to take my car somewhere, but this was great experience start to finish! Friendly, organized, efficient, and great communication all around. Christian was super attentive and so easy to work with. Thank you!

Very friendly and informative experience. I was not pressure about buying a car. Great experience!

Nick, Taylor, Marco, and Chris (Finance) all worked with me, and did an exceptional job! I was very impressed with how professional and smooth the whole transaction went. I am excited to use Nissan again in 3-4 years when I buy another new car

Great service and fast!!! They also send you a video summary of the entire service job, making sure everything checks out while you wait for the car oil change to be done. Overall great experience.

Excellent customer service!!! David Alcantar was a professional and made it easy to purchase my new vehicle!!!

The person who assisted us with went by the name of Jamie, literally best employee I have ever met in my life. You could tell he actually cared about helping us and took care of every and any concern we had. Definitely need more people like him he was extremely formal, honest, and kind!

I had a wonderful experience buying my dream vehicle! 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️Best customer service I’ve ever had with a salesman at a dealership and all of the personnel with whom I interacted. Honest, straight forward, and great people.Thank you to Robert for letting me feel comfortable and not pressured at all. I told him what I wanted and he got it done. Thank you Katy Nissan!!

Mehran the sales representative was great and excellent customer service skills.

In my opinion, Untrustworthy. Deceitful. Scammers. Agreed to _30k, then when I went back to buy the car, they went up $2000.Screwem. Went to Boerne Nissan just west of San Antonio and bought almost the same car for $28k.

Went in at 2pm on Saturday to purchase a vehicle. After 5 hours, we could not close the deal. They sent me home with the new vehicle and told me first thing on Monday they will call me assuring me they will get it all straightened out and I will come in to just sign on paper work. No one called, on Tuesday I tried calling but could not get a hold of anyone. On Wednesday, I called all morning, still could not get a hold of anyone. I sent emails and finally got a call back informing me they could not do the deal.

It was amazing! Bradley Hooks kept me well informed of what was going on with my car! His customer service skills surpassed the score of 10!!! I’ve already sent 2 of my colleagues over to buy a vehicle from Katy Nissan! Great job team!!

Love love love! Mark and Don were a tremendous help when buying our vehicle. Can’t thank them enough for their kindness and patience as we ventured into our new Nissan Armada.

Great customer service. Jaime was easy to work with and took great care of me!

Good people they help me out even though my credit isn’t that good

I brought my truck in for maintenance, simple oil change with tire rotation. Everyone was friendly, courteous and professional. Will definitely bring my vehicle back for any future services.

Jaime was very helpful. He went way beyond the call of duty with helping with car seats, chargers, etc. I had 2 small kids with me and it was an unexpected visit. He also was able to get problem fixed the same day under the time that was quoted to me. I really appreciate his efforts because I was having a stressful day after car stop working that day.

It was perfect, good people at coustumer service and job was done it on time

My salesman was very helpful and informative without being pushy. He made me feel comfortable about my decision to purchase a new vehicle. This dealership truly cares about providing you the best vehicle for your needs!!

I walked in with no appointment. My and my wife both were greeted by Brendon a enthusiast and very energetic sales person. Our 1st quote of sales was way above the budget then, Brendon and Sales manager understood our needs and limited budget. Initially, We thought no way we will be able to walk out the dealership with the car and we were ready to go to other Nissan. But at the end we got an amazing economic crossover Nissan Kicks within our budget SV model and color and features what we were looking for. Thanks to Brendon in sales and his Sales Manager.

Had a great visit. Everyone is super friendly and service updates are available while you wait. I enjoy the viewing of the safety checks by video and showing you what’s going on with your vehicle.

Mehran was very helpful. Chris the finance manager worked very well with me to help finalize the purchase.

The whole experience was smooth and easy. They had an easy to follow video inspection for me to see what all needed to be improved on my car. I was able to make an informed decision of which services I should pay for and make those selections easily on my phone. My car was ready to pick up in a few hours with no hassle. Strongly recommend.

Dion did a great job. Very friendly staff.

Oil change and tire Rotation. Alex was courteous and kind. Service was quick and comprehensive. Will take my other Rogue in with no hesitation.

It was the most pleasant experience Ive ever had at any dealership.

I had the service done totalling almost $1,000.00 this past Saturday but here are the few things I have observed:1. I have asked and requested to have my truck washed after service and it wasnt washed (I had 8 AM appointment so there was plenty of time). I asked Alex why it didnt get washed but this guy (advisor) next to her said, car wash wasnt available today (04/24/2021). But when I went around service department, I saw many cars were being washed and vacuumed. Not sure why this guy (advisor) and Alex lied.2. I was expecting at least few updates regading service status but updates werent provided adequately (Disappointed).3. I have presented many coupons and also told Alex that I was in the military (veteran) and have asked what will make me greatest savings. Veteran discount or use coupons... Not only I didnt receive anything about veteran savings but coupons that were used didnt properly applied (definitely over paid at least $50.00 more).I have doubts that I will be using your dealership/service and probably not going to to recommend to my friends and family.

Just purchased my third auto from Katy Nissan. Each time has been an outstanding experience. I have dealt with the other two dealerships and they cannot compare to Katy. Actually I first went to Katy Nissan because the other two dealerships gave me the run around regarding defects. So, I took the Nissan I bought from another dealer to Katy and got the first class service a customer deserves. That being said, if you want the best, ask for Moe.He is very personable, knowledgeable and understands that each customer is looking for the best deal possible. He will work with you to achieve that. I turned in a lease auto and gave him the payoff figure given by GM. We agreed with the out the door purchase price for the new Nissan. Shortly after that, the manager Gary and Moe informed me that the price was $800 less. WOW. That was because when they contacted GM, their payoff price is less than a customer’s. Remember now, the deal was already made and signed. I doubt if any other dealers would have done that. SO, I HIGHLY RECOMMEND KATY NISSAN.

Had some concerns something was wrong with my car and brought it in, it ended up being a very, very minor issue that was fixed same day. Chris F. Was super nice and helpful, everyone in the service department is always kind and professional. I love that someone always answers the phone and will patiently talk about any concerns. Very pleasant experience!

Great service, Jeffrey Light provided excellent service very pleased with the experience. The whole staff was very welcoming.

Came in for my Rogue sports first check up. Very quick. My service advisor Bradley Hook was the nicest young man. He showed interest in me and his job. Overall good experience.

George was FANTASTIC.Best ever experience Ive ever had in relation to getting repair on a car.... any car!I’ll definitely be back for any service I need.And if I decide to buy another car in the future, Katy Nissan will be my first stop

Jasen was so very helpful and knowledgeable with my purchase of a 2021 Nissan Rogue! I love it! I will be recommending your dealership and Jasen!

Taylor was amazing. Helped us find the perfect car for my daughter. Stress free process from start to finish. Thank you so much!Stacey Dellesky

Came for my first oil change. was treated very politely which is rare these days. i will come back!

Very Pleasant - Malick Mbow was a joy to deal with. We will and have recommended him to our friends and family.

Do not believe the prices on their website!!!!They gonna put a price with %10 sales tax and lots of other fees!!!Stay away and look other way for your benefitP.S: Its not a good sign when a brand new car push out water from its EXHAUST, everytime that the engine starts

Really good experience on my first maintenance, since I got there till I left. Recommended

Always get a great service and everyone is very friendly.I would love if they will give you a free car wash after service, they used to.

If you are in need of a new Nissan or a used vehicle go to Vinny P Gopinath at Katy Nissan. We just bought my new Pathfinder and Vinny was awesome to deal with. He is very knowledgeable and professional. Vinny found us the vehicle exactly like we wanted with all the whistles and bells or is it bells and whistles. 🤔🤔 Thanks so much for helping us get the Pathfinder we wanted.

Absolutely the worst experience I’ve had with a dealership. I had a car towed her & I had to go up to the place & find the car myself. The employees are all sitting doing nothing. JUST LAZY!!! Period

Great support. The video shows in details how the Car maintenance process runs, etc. Great support

Impressive service. Loved the idea to receive a video feedback of my car multipoint inspection! Also lo hidden services, everything is clear.

I recently went in for routine maintenance on my Rogue. The customer service was great and I especially loved that I was able to watch the inspection through the video link that was sent to me. Excellent service by everyone involved!

My sales rep, Brenden Beam was amazing! I felt very comfortable with him, he knew exactly what I was looking for, and he got me out very quickly and efficiently. Not to mention I love my car ;)

Great serviceMr.victor Martinez took his time helping me find a truck at a good monthly payment.

I have been taking my car to the Katy Nissan dealership since I purchased my car in 2012 and this last time will be my last. Alex was my service person and when I called to check in on how long my car would take after 2 hours, she said they haven’t even started the recall service because they were supposed to do an inspection sticker first but my check engine light was on and due to that they couldn’t complete or stat the inspection. That I understand but I don’t know why she didn’t call to tell me that and the only way I knew that was because I called after two hours. After the phone she said they would be after to do the other item my car was scheduled for but that took nother two hours for a total of four when it was supposed to take an hour and a half. Then when I picked up my car the hood was open and after driving the car my gas tank was open. Not only that when I was waiting for my car the team was just arguing with eachother in the hallway next to the bathroom. It was the most unprofessional team and I will never be visiting again. We are looking to trade in but we will be going to Mossy.

Clean, and fast to repeatedly service. Thank you Katy Nissan