Its a busy shop but the time they took to understand what my needs were made things go more smooth.

My vehicle has been in their shop for seven weeks now. Was a cylinder issue. Mopar agreed to cover the issue. While the service tech was installing the new parts.... another issue came up. That would be they stripped the threads out of the block. Assistant service manager says not their fault. Ive been a machinist long enough to know that the only way to pull the threads out of a chunk of metal is to over torque, and usually by a lot. Was informed that we were suppose to have access to a loaner however none are available. So, in now seven weeks no one had returned a vehicle that qualifies to be issued out, any updates have to be pestered out of them, and anything that has been said does not match what MOPAR is telling us. Beware! I had to use at least one star to post this..

I don’t like too much my Grand Caravan, because looks for a older woman, but is confortable and have a affordable maintenance, speaking about that, in Auto Nation Service the attention is excellent, they made my Grand Caravan maintenance every time that I need it, and so far I don’t have any complaint.

My husband and I scheduled an appointment at a different dealer in the Houston area to test drive and purchase a 2021 Jeep Wrangler, but were addressed by two salespersons, never given names, and when one of the sales persons went inside to get the keys (did not invite us inside), they never returned. We waited on the lot for almost an hour. We decided to go to the Katy location. After an appropriate amount of time looking through the lot, Chris A. approached us and offered assistance. He introduced himself, asked what we were looking for, offered us water (it was a typical March day in Houston). Chris listened, truly listened, to what we were looking for, was not overbearing or pushy, and didnt get frustrated with me as I changed my mind about thirty times (color, transmission type, trim packages, etc.). Chris just kept rolling with what I threw at him, communicated quickly, respectfully, and professionally, but not standoffish or uppity. While signing paperwork with the finance department, we were treated with the same down to earth respect. There was no overbearing strong arm tactics to convince us to add on a bunch of packages, when we said no thank you, that was the end of the conversation, the gentleman didnt try to explain why we would need all the extras (I hate that when buying big ticket items). We will definately be return customers at the Autonation CDJR location, we are so glad we didnt give up after such poor treatment at a different location. Love my Jeep, I enjoy driving again. Thank you Chris and the Jeep family!

Very educational and nice people working there. Helpful information.

(Updated) I had a horrible service experience ever. My first time ever own a RAM and I had the worst ever experience from this Service dealer. I took my 6 months old truck in for service due to a noise cranking starter noise so the service advisor (Vinh Chau) said he has to order parts and should arrive in 2 weeks when 2 weeks came he never call to update me. I called him several times, left him several messages on his voicemail and he never return my call, then I called and talked to another service advisor to tell him to call me back with update. He finally called me back and told me parts still not in and told me another week. Then same thing again happened, 3rd week came he never call me to update and then I left him several text messages and voice messages to call back. Finally he did after several days and told me parts are still not here then I asked when and he gave me another date and gave me an ETA which another 2 weeks out then when date came same thing he hide and never call me back to update. I asked him to have service manager call me and he never did and told me if I think he lie then I can take my truck to different dealer. After over 2 1/2 months passed, I had enough and think of go in to report to his manager. He then texted me saying parts are in and brought my truck in to fix. When my truck is done he handed me the key and he never say sorry or apologized or explain to me the problem until I asked him. Updated: My truck still make the cranking noise and now I doubt he replaced the part or fix! I dont think he should be working there in first place. His customer service is the worst of the worst ever! He doesnt seem happy. We customers, we understand if the parts took a while to get in but please dont hide and not update or returns customer messages. Reach out to customers and let them know what happens and update them and dont give a customer run around. Truely not happy with him and the dealer!

Went way beyond normal parameters to help!Thx!

I do most of my own work on my vehicles, however, when I have had to do recall, or warranty work they have been Johnny on the spot for me. The parts department is great to work with.

The service department here needs work. I brought my car in for service. I had to constantly call to get an update on my car. Throughout the process the service advisor tried to belittle me and tell me I hadn’t be getting oil changes. Which I showed proof for. Once I went to finally pick it up after almost a month they replaced my engine but didn’t put oil back in the vehicle. Later after taking it back up there they try to tell me that I did something wrong. So not only do they mess up they don’t want to admit they messed up!

Very bad serviceThey never do what they are suppose to doThey lie to you all the time

Scheduling service receives 5 stars. Actually performing the service receives 1 star. 1st time I arrived for my scheduled recall appointment, the parts were not in stock and I was sent back home.After rescheduling appointment, I asked for an oil change and recall service. Repeated calls to the assistant service manager AND service manager, to ensure all services were coordinated, yielded no answers and no calls back.Arrived for my second appointment, and only the recall service was performed but not the oil change.I’m sure the facility is capable, but the management of appointments is an utter disaster! I gave it my best efforts.

I found this car on CarGurus.com and sent my wife and daughter to look at it. I am driving a 2020 Subaru Forester Touring and love it but my wife was interested in the Sport. The people at the AutoNation were fantastic, from the initial salesman Carlos to the financial specialist Anthony. They took care of all of our questions and we were happy to purchase the vehicle and my wife is now the proud owner of a pristine looking 2020 Subaru Forester Sport. She is more excited about the white exterior with the orange sport stripes, and the interior grey seat and the orange trim is a true standout.

Great service! Was on the market for a new vehicle and left this place with a brand new one. Ask for Fernando M. He was great with communication and helping me find what I wanted. Also very knowledgeable as a sales rep. 10/10

This dealership provided excellent customer service with the purchase of my truck. I highly recommend and if I had to do it over again, I wouldn’t second guess! Big thanks to Tammy, Fernando, Raheem and Kathy for all of their help!

The text message updates were very convenient. Devon also gave me the option to pick up my car even later than the normal time. I also found that to be very convenient and accommodating.

They were not prepared for the number of customers who were there for an oil change in Saturday morning. The advisor told it is like this every Saturday, so it seems to me they should add some staff. I had a 9:00 appointment to get checked in. I arrived at 8:55 and didnt even meet a service advisor until 9:30. I was finally able to leave at about 9:45, but it would take 3 1/2 hours to do a simple oil change. They also could not tell me what I would owe exactly for the oil change, which should be pretty straightforward. Why they dont have that set up in their system I have no idea.The service advisor was friendly and professional, but had no idea about a lot of things he should have known. I dont know if he was new, had a lack of training, or was simply lying when he said he didnt know because he didnt want to quote me a price.I signed up online and was given a price of $32.50 up front, including a tire rotation, but was told that price was only for people who bought a maintenance plan. When I brought it up I was told that was their cost for an oil change and that a tire rotation would cost an additional $29. In the end, I wound up paying $66 for a half-syntethic oil change and no tire rotation that took 45 minutes to get signed up for and took over three hours. I do not plan to return for an oil change here again.

I had an appointment Saturday (Jan 30) at 9 am to drop off car only to wait 40 min outside in the cold for a new representative (luis) because the one assigned (Jennifer) was working her last day. It was Wednesday (Feb 3) and I called 1 o’clock because I had not received a phone call with any information. I was told diagnosis was in progress. I called back at 4:45 pm and was spoken to rudely by Luis and he raised his voice to me and told me “As I told you earlier...” I explained that I was calling because I wanted to see if they had completed diagnostic because it was already Wednesday evening and I didn’t have a car to go to work and Thursday would be 4 days without a car. I am a school librarian and work must go on. I don’t know why Mr. Luis deems his response to me as appropriate or acceptable. My second phone call to check in on my car should not warrant such a disrespectful response. At 6:09pm (hour and 20 min later) Mr Luis called me back and said that my car was ready for pick up but only one of the three things that was wrong with it was fixed because the tech didn’t experience the other 2 car malfunctions. My husband and I picked up the car at 6:50 and Mr Luis put on a kind show for my husband as he explained the paperwork. What I’m wondering is, does Mr Luis treat all female customers rudely and how does he get away with that?Due to the initial rep confusion, lack of information and disrespectful response from Mr Luis our experience was terrible. We will take our cars elsewhere in the future.

This place is completely unprofessional and the workers suggested that we do illegal things (including one of the supervisors). They wanted us to commit insurance fraud. I co-signed for my sister for a jeep &’ we were told it was approved. They constantly called back because they failed to get all the paperwork. Then they messed up the paperwork and included things we did not agree to. Ultimately they lied about the approval and the jeep had to be taken back a week later, which was a terrible inconvenience after she had put down a hefty down payment and fell in love with the jeep. Staff made unprofessional comments about her bank account. There was hours spent inside the dealership (at minimum 6). The owner admitted she didn’t know what she was doing. Completely unprofessional and I would never recommend buying a vehicle from here. The whole staff needs to be replaced!!

Bought my 2019 BMW x3 this weekend. Found them to be very professional and upfront. Our sales rep, Caleb did a fantastic job to get answers, he was honest about details that he did not know, but got in touch with folks to get clarifications for me - he did not make any thing up, something i greatly appreciate. He was thorough and at no point I felt pressured. The manager, Heather was transparent and to the point. Again, I appreciate that. So overall, a very good experience, fair pricing, no pressure tactics... all the qualities that i want to see in a car dealer. After we finalized the deal, (not sure why but there was a delay of about an hour or so), but once the paperwork got going, it went pretty fast and fairly smoothly. On my part, I had done all the necessary research on the car that I wanted, and was very well versed and clear on what i was looking for in the car - so being a knowledgeable customer helped and this dealers high professional standard made it a pleasant experience. Strongly recommended.

Never returned my call for a recall repair. That was enough for me. Tok my truck to Mack Haik instead and hot great service. Taking my truck there from now on.

This was the best experience I have ever had when it comes to purchasing a vehicle and customer service. Everyone in there is extremely kind and very attentive to your needs and they all work as a great team to meet the customers needs and wants.

My experience with AutoNation Dodge has been exceptional. From the time I enter my contact information, service has been great! I received a call from Jared Crosby, the sales associate to guide me through my inquiry/purchase process. He was very attentive to my wants and wishes. He keep me well informed of the process. Once, I arrive at the dealership, he was waiting on me and his overall custom service was exceptional. I felt welcome upon entering building. He did not waste my time. I was in and out, which I like. I would recommend Jared and AutoNation Dodge to my family and friends. The CFS manager, Sergio Martinez was great as well, he was very attentive and well informed. He went over and beyond as well. I could not thank them both enough for their exceptional service.

I have been waiting for a part for my jeep for at least 6 months! They never call back. I honestly have to call at least twice and month to check on the part and every time I call turns into he said she said ordeal.

My experience with AutoNation has been the worst Ive ever had with any company in my life. It has taken them an entire year to repair my leather dashboard that was lifting off. Every time they would tell me that the part had arrived, they would call me a few days later to tell me it was broken or it hadnt arrived. Finally one whole year after requesting the part, I have to call THEM they did not call me to inform me they had the piece I needed and had been waiting on for so long. I am scheduled to come in on a Monday and their representative, Luis, tells me it might take them 3 days to get it done and when I asked for a loaner, they did not have one to offer me. Keep in mind I had already waited an ENTIRE YEAR for this part to be installed in my vehicle. I dont understand why they couldnt get my car in and out the same day after the horrible experience I had already lived with them.As if this was not enough, I get a call from Luis on WEDNESDAY (the day I was supposed to get my vehicle) and he says that they had just opened the box where the new dashboard was and he tells me the part is broken! They literally had my car sitting in their lot for two whole days not doing anything and called me to tell me it would be another two days before they could get a new part and install it. Again, he tells me there is no loaner. WHY could they not have checked the part to see if it was broken before scheduling me in? Why, after knowing that I have been waiting an entire year to get this issue resolved, was I not their top priority? After all this, I asked Luis why his team hadnt checked the part before scheduling me in and wasting my time and money (Ubering everywhere) to which he responded with an attitude, its not my fault. How do you not take responsibility for your mistake? yeah, clearly its not your fault the piece is broken; however, it is 100% your fault that I was without a vehicle for a week. It was your responsibility to check the part and make sure it was in good condition before me coming in.To top this all off with a cherry on top, they did not assemble my car correctly and when I called Luis to tell him about this issue, he did not answer my call or respond after I left a voicemail. I cannot change gears easily because there is a piece blocking the shifter from moving. Here I am having to go to another shop to pay to get that fixed because once again, AutoNations employee was unable to resolve my issue. I AM EXTREMELY dissatisfied with their service.

I came to the dealership with a offer from another dealership and asked if they could beat price. Salesperson said not only can they match it but they can beat it. Signed paper work and they stated truck is coming from different dealer and they will drop it off tonight. They dropped it off and left. I opened back door and realized they sold me a extended cab not a Crew cab like I wanted, discussed and had a competitive offer of. They were not helpful on the situation and I had to do everything I could to get the truck I wanted, including pay a lot more for a truck I could of got from somewhere else. Rude staff and manager, will make sure to not only not go there but tell all my fellow firefighters not to shop there as well. No apology or anything was ever given. I was taken advantage of from this dealership. Of course they can beat a offer with a lesser truck.

Jenny and the gentleman in financing are AMAZING! Wish there were one of each in EVERY department. Purchased a $60k truck one week ago that has more than one feature inoperable. Im now driving a loaner. How do I like my new truck? I wouldnt know. The dealership will have it longer than I have by the time it comes back to me. Both concerned and disappointed. My first RAM. Not impressed. Be nice if they at least wash it before returning.Edit: Its been 7 days. Still driving a $60k Renegade (Well, not exactly, but thats an estimate of the truck that I paid the above for that is still at Autonation.) I cant reach anyone in service to give me an update (although, I know the parts were received by at least Friday when I spoke with service).Just spoke with a different service writer. Parts came in by at LEAST Friday, but they are just now starting the repair/install. Clearly, new sales are not a priority although I was told, I would be. Hind-sight 20/20...GM, you obviously have access to MY number should you wish to speak with me. I dont think you do.

Service Department; the person that help me Johnny very professional polite and friendly took care of the recalls.. it took a while to get fix waiting on parts and all! Wednesday at 10:30am to Monday 7:30pm of the following week I pick it up! They close at 6pm but Johnny said no worries I’ll be here to help you!I did notice something do when I pick the jeep my extra tire it’s hanging behind the back door was missing lug nots on the tire like 3 of them!

I love this place. Aiuella Foreman was my service advisor and she was great. She treated me with respect and was super nice! The repairs (under warranty) were done well and every effort was made to get my vehicle back to me quickly. I recommend this place and for sure Aiuella!

I special ordered a new RAM Rebel Ecodiesel from AutoNation Katy. Frida was such a pleasure to work with and she spent a hours helping me get things perfect for my special order truck. Color changes, option changes, accessories, whatever it took. She was honest, professional, and not one to feed BS sales answers. She took the time to do the research and made sure I had the right info moving into such a large purchase. She made sure everything was done on my truck before I took it home, and she has already followed up after the sale. Jennie in accessories made sure we got that side of things done and on time. Altogether, it was the complete opposite of my new truck buying experience.

Purchased 2021 ram 3500 and salesman was very professional and courteous. Answered all questions we had and explained every issue and concern we had. Thank you.

A. Foreman (Service) greeted me well, fast, and completely put my mind at ease by answering all my questions. I was in for an oil change and tire rotation. I paid nothing because of my warranties/coverages (can’t leave finance without ‘em). She gave me an ETC and beat it. I’m still loving my new tires and my truck was returned to me clean, and that’s always a PLUS!J. Griffin and J. Morales in (AutoGear) keep me smiling by beating my expectations when it comes to my Gladiator! I bought the Sport trim and with Jennie’s help, I am building the truck I want it to be. AutoGear has met my every crazy idea with excitement! Jennie is such a perfectionist and will NOT cut corners! Thanks to the team, I am truly enjoying my Jeep product(s)!

The 12” touchscreen on my 2020 Ram Rebel console stopped responding to touch. Which means I have no access to a lot of the trucks features.I brought it in on a Saturday just before 8 and it took about an hour to diagnose. They were unable to repair it and informed me they would need to order a whole new screen. They weren’t able to provide me an ETA for the new screen and I was only told that there was an issue with an internal component that could not be repaired.Its been 3 business days since my visit so Im hoping to get a call soon with some kind of time frame but I understand getting parts has been a challenge. Would have given 5 stars if someone could have followed up by now to confirm the part is at least ordered. The staff and managers were all very friendly and I appreciate all their efforts as I know they are swamped trying to take care of everyone.Also I was told that this is a common issue with these screens so hopefully the manufacturer can figure out the issue and correct it on the new screen models and put that one in my truck.

Most Car dealerships have the propensity to have a level of deceit and sneakiness when trying to sell a vehicle. My experience at Auto Nation Jeep however was very pleasant and easy. My sales representative, Yuli M., was just absolutely a pleasure to work with. She was easy to work with you, communicated well, and did not play games with me. The Sales Manager she worked with was just as good. I ended up buying a Jeep Mojave Gladiator, which I absolutely love. They gave me an amazing, cannot-pass-up deal!!So why the 4-stars? Well, when I went to check out with one of the other Finance associates; that is when the upsell began. After telling this associate I do not need or want these add-ons, I was presented with questions like well..are you a certified mechanic? or do you even know what gap insurance is? Both questions are a little condescending. But I kept my composure. Mind you, I have worked on cars for over 20 years and did most of my own upgrades, and maintenance. Oh, I replied back, why would I need gap insurance when I already have equity in this new truck - due to trade in value and down payment? Another side note is that this is my 7th brand new car I have bought.Overall, the experience was pleasant and easy; and I got an amazing deal on a truck I really love.

I took my vehicle in because it was making a strange ticking sound and it would occasionally shake while I was stopped at a light. Leanna was the service agent that managed my vehicle. She was very professional and would provide me with updates once Id reach out to her. I would have rated AutoNation 5 stars, but the communication could have been a bit better. I need to take my car back in for another issue that was found and I wish that would have been communicated with me prior to me picking up my car. My car had already been there 9 days so I would have just left it there instead of now having to take more time off of work. Idk who the tech was, but he or she did a great job of fixing the problem. My car runs a lot smoother.

Luis B. was very helpful and attentive. Explained in detail the issue my JEEP had and what had to be done. I’ll go back to him if another issue were to come up.

Carlos Gonzales was great in my Ram truck buying experience. He helped get top dollar for my trade in and got me into a awesome truck.

The facility tried to up sale and my extended warranty company field the was over charging. Its appears this dealership Service Department does not like working with Car Shield claims the had problem get paid. I have several vehicle with Car Shield and ony Cadillac they had the dealership Service Department to put on water pump and door actuator and guarantee work for life of the vehicle. Honestly believe some dealerships like Gilliam and AutoNation. I will always contact Car Shield for recommendation on Repair Center in the future.

Had the best service ever with Aiuella’s help. I told her that I needed a loaner, without hesitation she said YES! I asked her to explain to me my warranty, without hesitation she DID! This has been the best experience in my life with a service department. She made sure I had what I needed before I left my Jeep for repairs. In less than 48 hours I had my Jeep back with the issue fixed and warranty covered with no problems. Honesty is what I experienced and I appreciated it. Thank you Aiullea! Keep up the great work!

Outstanding experience from start to finish.1. The salesman brought me a truck to test drive at my office.2. Upon me just telling him (Adam) what I wanted he went and found it on his lot.3. From time I started to getting in the truck and driving away was only about 1hour.4. Great sales team and financing.

I purchased a Jeep Wrangler from andres! He was very helpful and guided me to the right vehicle! I love my jeep! When it came to finance Anthony Berry was my guy!!! I recently paid off my vehicle and didn’t want to trade it in. He made the process of getting the bank to work with me easy! I love this auto nation and I will be coming back!

I had to make 4 visits to change the LCD/Radio display. Staff were unprofessional. Never really cared to give any update and felt like I was at their mercy. This service center is run like a mom-pop shop.Thank you owner for responding to my request. Unfortunately, your GM has never returned 4 of my calls as of date. This is the reason I called out the fact that felt like at your mercy.

Professional, courteous and to the point. Jonny (our service rep.) was really good!!! He knew what I wanted him to take a look at and took care of it!

Glad I had my service contract in the vehicle as it was not in their system. Took exactly two hours as told. Thought they would also wash the vehicle as some dealerships do but otherwise service was good.

Cristina, and the service team were AMAZING! I keep on coming back over and over again and their services have improved tremendously, from the shuttle service to the mechanical service and payment process. Prices are also very good and very in the market despite of being a dealership, prices are aligned and great value as they also warrant their services and parts. Highly recommended.

I wouldnt recommend this dealer for service repairs. Took my truck a week ago for steering problems and they came back telling me it was the rack and pinion that had to be replaced. $3400 later I picked up truck after hours and it was still the same, hard to steer and was not self centering. Took it back they said the new part was probably defective. They replaced it but to their surprise it was still the same. So now they were telling that it was because of my lift that it wasnt working right. They said I had custom tie rod ends. Idk much about that so I just took it and was planning on taking it to a custom shop, but one of my friends at work who is nowhere near a mechanic told to open the hood and to turn the steering wheel back and forth and in 10 minutes he noticed its the steering intermediate shaft that its bent and the ubolts are not turning the way they should, a $300 part that fixed the problem. Whats the point of going to a dealership thinking you are going where they have certified mechanics and that they will find and fix the problem, but then you get incompetent people instead that dont know what they are doing and charge you for something that wasnt it. I will be reporting this dealer I feel like Ive been scammed out of $3400.

Had my Water pump & belt, a pulley, and thermostat replaced, and fluids flushed. Tried telling me I needed a new battery, I didn’t...lol. Went and had it tested at two different locations after I go my truck back. My battery is fine. Tried charging me $700-$1100 for a CAI (hard to read quote) when all I need is a $30 coupler. Also, found my radiator support cover on my back seat floorboard instead of where it should be. Only reason they are getting 3 stars is because the service reps are kind and welcoming. I get that they are there to make money, but stop trying to rob people. I’m not saying I know everything about vehicles, but I know enough to know better. Only reason I’ll go back is because I still have a warranty.

Very happy with our new 2021 Ram 2500 Laramie. Carlos was helpful and professional in this transaction. Five out of five stars!

My service rep was Israel and he did a great job. I have about 12k miles on my Dodge Charger and the steering wheel material is flaking off. The guys at Autonation Dodge were great about agreeing to replace the steering wheel for me.They also performed a State inspection as well as an Oil change. They wont break any records on speed (took about 3 hours) but the overall level of service was great. Thanks guys!

I took my car in for oil change, recall, and to fix rattle in door (speaker). They did not fix speaker rattle. Said it was not there but it was.

My experience was good. The wait time was acceptable. And the professionalism was impeccable.

Derrick which has only been there a few months has been the best rep that I have had since coming to this company. In the past the service in reference to the follow up and having consistent awareness was not that good but here recently Derrick has taken it to another level.

I took my Hellcat in because the horn wasnt working, they finally called me back 3 days later when they were about to close to tell me it wasnt covered under warranty and it would be $250 to reconnect. Then, I got a call on Wed telling me my oil should be changed at 11:30 am, so I said go ahead and do it, then I went to pick up my car at 5pm and they still havent done the oil change yet, I said, dont worry about it, you had my car for 5 days for a horn issue... Seriously!

If youre purchasing a car, ask for Frida Soto-Ramirez. She was patient, honest, and 100% real with me. She didnt try to hassle me and was always super respectful without pushing me. I left a very happy new car owner :)

Horrible customer service. Lack of communication throughout the entire buying process. Won’t be getting any of my car service done by them. Autonation seems to have good deals but I would definitely not recommend purchasing from the Chrysler dodge Jeep Katy, Tx location.

Great service! My advisor so an employee named Ray Golonko helped me out even though he’s not an advisor and he’s new! I was thankful he was able to help me because otherwise I would’ve been waiting there for a long time

It is incredibly disappointing to make an appointment and be told that the appointment is only to speak to a service advisor. It is still a first come first serve basis. I made an appointment and waited approximately 2 hours. My car was ready sooner, the paperwork took another 30 minutes to complete. Why aren’t we told this when appointment was made? Very disappointing. Nice and honest service advisor who explained this to me. Autonation -you can do better!Edit-why do all these comments request us to call the GM if there is an issue. Why aren’t they calling us? I am even more disappointed than I was after reviewing comments and dealer responses. Again, Autonation-you can do better.

Very happy with the communication every day and the work was excellent. Also the work was done a couple days early.

Our service manager Kai did an awesome job of getting us back on the road the same Saturday afternoon that our Jeep Wrangler battery had failed. Roadside service jump started the Jeep while over the phone Kai booked an appointment to have the battery evaluated. Within a few hours the Autonation service team got us back up and running thanks to Kai.

Customer service was great, I chose my car online, test drove and fell in love. Paper work took less than an hour. Great process from start to finish!!

We had great service from Johnny Gonzales. Our car was done on time.

Frida Soto was a great saleswomen, she helped us so much and was very patient with us I would recommend her

I bought a Ram 2500 from them. Great price .. Been waiting a month for my registration and license plate. Have called 6or 7 times. My salesman told me that wasn’t her job it was finance department. Really aggravating I drove 4 hours to get there so it’s not like I can stop by anytime

Devon with service went above and beyond to ensure my warranty replacement was taken care of. i had been putting off bringing my vehicle in for service because of a recent sale and purchase of a new house and everything that goes along with a move. He kept reaching out to make sure my radio/screen was taken care.

If you come to get your car serviced here ask for Vihn! He paid attention to every detail and was professional. He didn’t over promise and was honest. In the end he helped me get my Durango back to 100%.

Had to haggle with them but in the end I think I got a good deal. Loving my new Jeep Compass. Still trying to learn how to use certain features, but Im getting there. Thanks Auto Nation!

I had a 3:30 appointment to get my oil changed. When I arrived at the appointment, I was told it would be a 2-3 hour wait. What is the point of making an appointment for a certain time if they won’t get to you for 2-3 hours? I left the dealership at 6:00, 2 and a half hours later for a 20 minute service.

Jose Mariano made my car buying experience at AutoNation so easy. Explained everything from start to finish and showed me around so I would be familiar with the maintenance process when the time came to bring my new Jeep in. Everyone was very courteous. The sales manager worked alongside of Jose to get me the best deal possible. When it came time to sign my documents, Marc made the closing very easy and helped me decide on some options.Great experience overall! Highly recommend this location.👍👍👍👍Dee M.

I do not recommend this service center. very bad service

I have used this location alot over the 8yrs of owning my jeep. They are clean and always efficient. They are also always nice. I enjoy dealing with Kai on my last visit. I have a 3 star rating because I went to have my oil change and tire rotation and to fix the traction control light. The traction control sensor was replaced but not fixed and the tires rotation was done but not balanced. So now I have to take my jeep back to be fixed yet again for the same problems. Sadly this is not the first time that I have had them mess up or not do what was needed. Will I return, likely because its close. Will I let them fix something else no because it was over priced and it was not done correctly so I waisted my time and energy. On the last occasion this happened I returned and they fixed the problem .

3/31/2021: My visit to the service department was excellent!!! Everyone was very courteous and all of my questions were answered. I left there with a huge smile and feeling fantastic.

The dealerships customer service was Awesone.We bought our 370z nissan touring roadster through them abd we love it. Thank you Chris A and everyone who helped us get our new car.

Purchasing a vehicle at AutoNation was a pleasant experience. They have the knowledge and inventory to help you choose the vehicle that will best suit your needs. The sales staff is very professional and responsive.

AJ is a great salesman. Very helpful. Also, the man who worked for me in finance was great. Very happy with my experience and purchase.

Some good people at the dealership, but the experience was not what I expected.Almost 3 hours for oil change and tire rotation. Prices quoted over the phone not the same as in person, then price changed again at completion of service.

They did great work. Aiuella kept me informed on the progress. Car drives like new

Been in twice for coolant leak and have appointment for 3rd time because still not repaired. All warranty work with no loaner which I get for the first time but second and third they should make accommodations. Communication is lacking and call backs are non existent. Also this 3rd request for repair was met with a 10 day wait for an appointment for them to even check the vehicle. At this point they will determine if it is warranty and if they can do a loaner. 2 yr old jeep under 30k miles with same issue 1st and 2nd time should warrant a rush and vehicle accommodations in my opinion.

I recently bought a 2021 Jeep Wragler. Adman Memeti was always very kind along the process making it an easy and smooth purchase. I would highly recommend him if interested in purchasing a new car at AN in Katy.

We arrived for 10:00 and 1030 oil change appointments and car wait line was very long. I was told there would be a 4 hour wait due to them being short handed employee wise.Husband left his vehicle and we ran errands with mine, came back several hours later to drop mine off and they said it would be 2 hours, so we ran more errands. They offered to wash mineAnd vacuum it out. It began to rain prior to pick up, so they didn’t wash or vacuum. These things happen, so we’ll try next service again and roll the dice. Service and employees were nice, professional, perhaps next time will go better.

I always have some type of issue when I go here. Dropped off for oil change and was told it would be ready in 2-3 hours. I got there over 4 hours later and it was not done. They told me they were washing it and would bring it around in 5-10 minutes and I could hop in and go. After about 20 minutes I started to go in and ask but noticed it parked across the way in a parking spot. I went inside to get the keys which took another 5-10 minutes because my service writer had stepped out.

Truly the worst service department, for the first 2 months my car was there I always had to be the one to call to find out what was going on. For the last two months it was nothing but “it’ll be ready early next week” until it was too much to cover and my insurance said they asked for too much. The advisor was probably by far the worse. Would no take my car or buy a car from there ever. Not worth the struggle

Jared Crosby was phenomenal! He will make sure you are in good hands and the man knows his stuff! Go see him.

I have bought two new Ram 3500 since September 30, 2019. One had a noise coming in from the rear end. We took it to AutoNation in Katy and they determined it needed to have the rear end rebuilt. The truck was within the 100,000 drive train warranty so I was agreeable. Then they called and said that they found a milky substance in the rear end causing the grinding noise and they would not cover this and wanted me to pay $5,400 to repair it. I refused and and opened a file with Chrysler to dispute be declined by the warranty. Immediately, the service writer called me and offered to repair the truck at the warranty cost of $4,400. Again, I refused. Then Chrysler said they would give me an allowance and rebuild the rear end for $1,900. Again, I refused because we did nothing to cause a milky substance (water) in the rear end. All of this was over a two week period costing me lots of money due to the truck being out of service. We picked up the truck and took it to Pyle Automotive in Baytown, who specializes in rear end work. They rebuilt the rear end, put new gears, seals, gasket and fresh grease in it, at a total cost of $1,300. I feel this AutoNation dealership was trying to profit from a situation that they and Chrysler should have covered. As mentioned, I bought two new Ram trucks since September 2019. I will never buy another one, not will I ever shop at an AutoNation Dealership.

Johnny in Service Department was very personable and efficient. Would trust my service with him and the company anytime.

After the freeze my truck barely turned over and ran poorly. I knew that I would need to leave my truck, but unlike most of my visits I needed to hurry out to a Dr. appointment. I was glad that their transportation service was ready to go as time was critical. However, I was told that I was too far away (more than 10 miles). I mentioned that they have always given me a ride and this time was important and asked to see the manager. The manager was indignant and said that this was policy. I explained that I purchased my Ram 1500 from them partly because of the service contract and transportation. I talked to the Sales Manager and explained what happened and he told me that I should be lucky they provided transportation in the past because it was outside their area. I explained that that the travel time was the same, but was told this was policy. I checked Uber but the arrival time didn’t work. Needless to say, I found another shop and will not return. Also, I will not purchase another vehicle from them. They are smug and not concerned about customers. It may seem like a small issue, but it speakers to the way they treat customers.

Everything was fine but they had said last week When I had made the appoint a shuttle service would be available back to my office.After I had dropped the truck --the shuttle driver says I wont be able to drop me. Its amazing how people plan out their days and hours according what people tell us. We have bought a total of 7 trucks from auto nation and by far the AutoNation USA on South loop is 10 times better.For some reason no one at any of the dealerships sees the extended warranty that the company purchased only on this truck purchased at Katy and they have all said that the finance department never entered the warranty on the system even thought they charged the 899 and 139 warranties.

Did not listen or write down what I told him about the car. I had to wait over a week for the appointment. Then when I did drop it off the night before the appointment I had to call them 36 hours later to find out the status. At which time I was told the car was ready. I was supposed to get a phone call. Unfortunately, they are soo large, there is no customer service available, you are a number.

I went into Autonation and met their Sales Rep Beau. All around great guy! He took care of me and helped me walk out the door with the car I wanted at a awesome price. Thank you so much Beau and Autonation. Loving my new ride!

Always a great and pleasant experience with the service department.

My family purchased two vehicles within 30 days of each other with Auto Nation Katy and we were extremely happy. Even with COVID ongoing, social distancing, mask wearing and just the unknown, everything went smoothly. We would highly recommend this location and staff to purchase a vehicle from.

The service center took three weeks to get my truck back to me after I was told it would only take a few days. service adviser wouldnt answer or return my calls for days at a time. They didnt clean my truck at all when it was in for an interior leak, they could have at least vacuumed the inside and ran it through the wash. This is the third time I have bought a vehicle from here and its always a hassle after they get their sell. completely disappointed.

The technician worked hard to replicate the issue. Unfortunately it did not reoccur despite a weeks worth of testing. The issue has not made an appearance since I received the vehicle back. This is as much as you can ask for.

Derrick was amazing ! Very professional I have been coming here for a while and never had him as advisor will definitely be sticking with him. Thank you Derrick for all your help and professionalism!

Overall my service was a 10.As usual when diagnosing and working extended warranties there is a lag of time for each department to work together.Throw in Cv-19 delays it took some time to get my truck back.However, Jessy was there with me and we were able to repair my vehicle and get the job done.At the end thats what ever customer wants, a job well done at a fair price.ThanksBH

I worked with Jared Jones and Bought 2 RAM 1500 trucks from him. I am surprised and amazed with his professionalism and his willingness to work with customers. I want to put word for his manager also who is really awesome also.

Excellent customer service and great staff. Andres Chavez and Carlos Paredes were amazing helping me with my transportation needs

Bought a new 2020 Jeep here and Uriel really took care of us. Great experience, would definitely go back. Highly recommend!

Things are organized, but just not working well for the customer here.Made an online appointment for a regular annual service on my Chrysler Pacifica and mentioned the need to fix a windshield wiper. Showed up on time in the “express lane”, only to learn that it would take them 3 hours - instead of the 1 hour at the time of the online reservation.I explained the need to fix the windshield wiper to the service manager, who clearly didn’t have my online reservation. He went over the rest of the service options and tried to push me to take the $550 service instead of the $250.After 3 hours, I picked up my car and when the service manager went over the items, I asked about the wiper. Based on his response, I could tell he or his engineers forgot about it. Nevertheless he gave me some BS “well, see how it works and you can always come back”. Of course they hadn’t fixed it.So, in short: their online reservations don’t help the customer minimize time wasted, the information is not used when doing the actual service, and specific items outside the routine are ignored. Not a good customer experience. They should visit BMW or Merc service centers and learn how customers are treated there - for the same price.

Purchased my new truck 4 months ago. I was promised that the speedy oil change would take 30 minutes or less, which was great since part of my package was 4 free oil changes. I also watched the video on your website that also said, 30 minutes or less. Although, the service manager now tells me my salesman lied to me and the video is incorrect. The average wait time for an oil change is 2.5 hours! The manager said, it would be better of you were picked up vs waiting!

Went to get my service and tires rotated but they think I would not notice that my tires were not rotated. My wheels have marks and noticed they were in the same orientation. Service advisor was great but the techs note what was performed but not do it. Probably will not be going there again. I probably not recommend friends or family. That would make me feel bad knowing how they service vehicles there.

This was the 2nd time I went thinking it would be better but it was worse. I went for a simple oil change, and service guy upcharged me for a tire rotation I did not ask for. It was a bad experience not worth going back for.