I went in looking for a headlight so I asked the guy to look it up for me and he told me it was a 9005 so i bought one. When i tried to install it the prongs were placed differently and it wouldnt fit so i tried to return it and I over head Stephen (manager I guess) tell another customer if its opened I cant do a return. So the lack of your employees knowledge cost me $40 and you refused to do a return on the bulb when it was your employees fault that I even had to return it in the first place. On top of that, the one I bought was stapled shut so obviously Stephen lied about not being able to take it back.

I usually dont have a good experience at Advance but I need a parts and only they had and this time I met a gentleman who work there that was very knowledgeable and was not rude

Nice up and coming apartments. Was pretty bummed when I stopped by to inquire about a place to live and found out it was for retired people only.

I purchased a 1200 watt amp for over 100.00 dollars. It went out a week later. I couldnt get back up to the store for a few weeks . When I did get to the store with my receipt they refused to return it. They said they dont return electronics. Ive never had this happen but now will never buy from them again. I have my own shop and spend thousands with them. I would advise you dont shop with them.

Helped me out with a Sears Die Hard battery warranty issue. Real above and beyond. I will certainly be shopping here for any auto parts and supplies needs. Thanks again.

Always friendly and helpful. Clean store and almost always fully stocked.

Well stocked. You can find all the major car replacements and car components etc

I went in for a tore gauge. Associate took me right to it. In and out. Always good service.

Had what I needed and tools to borrow. Fixed my problem in 5 min in the parking lot

They had what I was looking for, just was slow due to too many on break at the same time.

Very helpful

I walked in with my lawnmower because I didnt know where the spark plug was located and why I couldnt get it started. The two store employees quickly assessed my lawnmower and immediately knew what the issues could be and advised me of what to do. They even provided a tip of how to preserve my gas leftover in the lawnmower come next fall/winter season. I would definitely suggest visiting this store on Cannon Blvd. Good customer service.

Usually pretty good spot for parts. There speed perks program is great

Extremely slow service, and VERY frustrating when none of the employees even tried to help

Great service. Rafael, thanks for your help.

Great service! Needed a new battery was in and out with battery installation in less than 30 minutes

This is your typical auto parts store carrying a wide selection of parts for late model vehicles. If they dont have the part in stock they usually can have it the next day. The people are quite friendly and reasonably knowledgeable. They have a pretty good selection of automotive accessories such as led lights and towing accessories. The parts I have bought from them in the past have worked well and not given any problems. The place is easy to notice while driving on a main road.

I was 800 miles from home and had a brake pad come apart . They guys here not only had parts in stock, they lent me a couple tools to take care of the issue right there in the parking lot .10/10 would recommend

Service is awful and takes forever, and most of the time the card readers are broken.

Great service and great products

Hate to spend money on my vehicle; but when I do, I go to see my friends at Advance in Kannapolis NC

People you can trust for the parts your looking for an great service representatives

Order online and always get 20% off like me

Got the right tool for the job

The guy that was helping me was very attentive and very professional and also very amusing he was great got the part for me got my car fixed very great experience thank you very much

Very helpful employees.

Nice

Very nice people.

Very helpful, and even showed me how I could save 25% off with an online order.

Their always helpful and affordable.

Great parts. No hassle.

I love this place. Have been going here with my dad since I was a kid. Great service and prices.

Always have the parts I need.

Employee didnt give a da@@

If my car broke down in front of this store while it was raining outside and I had a broke leg I would push it down to Autozone. The customer service, staff knowledge, and prices can be beaten anywhere.

Good service

A good friend of Mine returned a alternator in which it was not used and when she returned it she was not given the full amount back. She was short changed. The guy who did this his name was Trent. She paid $156.32 for it and when she returned it the guy only put back on her card . And she told him that is wrong. So instead of putting the other $29.00 on the card he only gave her $26.00 cash. Shorted $3.00 and she didnt realize it until she got home. So be careful and really watch your money in this store.

Keith, among other employees, always help me with anything I need! Keith had changed out my battery for me when i needed it changed. Thanks for being awesome Advance Auto Parts Kannapolis!!!

Always have the stuff I need in stock

Always have what you want most of the time great place to find parts for your vehicle

Needed a new battery, they were very nice and willing to check and change it with no grief

I would look else where for auto parts purchases! Warranties are only paper tigers and worthless! Go to the next auto parts store in the same shopping center for better service!

Great place and great employees. Totally helpful and

This is were i buy my auto parts at times

They were very polite and plus put my windshield wipers on for me.

If i could give 1/2 star i would. RUDE. NO knoweldge of brands/ products. Store manger is a no help and down right rude. store hours have been shorten. i have been a life time advance customer. i hate this store is the closest to me. It is always out of stock, cluttered, and when i order online they do not pull the order until i am there to pick it up 4 hours later and 4 of 5 time they dont have what online says they do. Go next door to autozone you will be happier and in and out faster

Jonathan went above and beyond and had the best price for the battery.

For the past 3-4 weeks, I have had the absolute worst experience at the Kannapolis, NC location (501 S Cannon Blvd, Kannapolis, NC 28081). The customer service at this location is absolutely horrific and I would hope does not represent who they are as a company.The customer service was terrible from my first visit until my last. I stopped there because I was having trouble with a car battery that I purchased at this location. It was only a year old battery and has a 3 year warranty. A young kid helped us the first day and while testing the battery he actually pulled something out of his pocket to puff on a few times while helping us--- very unprofessional despite whatever it was that he was smoking on. He told us it’s the battery but implied that they do this, so people will buy a new battery. We asked him to hook up the car to the diagnostic machine since my check engine light had come on the first day I had trouble with the battery. He waved us off as if he did not have time for it and told us, “It’s the battery.” He did not hook up our car, so we had to go down to Auto Zone to have this done.Week after week, I continued to have trouble with my battery--- having to jump it off continuously. I went back to the Kannapolis store and this is where I first encounter Brian “Keith” Starnes (at this point I do not know he is the manager of the store). When I arrive, he is very agitated that the other store (because after the first visit here I then visited a Concord location which is who had told me I had a warranty on my battery and they should replace it no problem) didn’t just call to verify purchase and take care of the situation and grumbles about them being stupid. He then tells me that the person that knows how to test the battery will not be in until a few minutes--- so I wait. When she arrives, she goes out to test my battery and states there are too many fuses near it, so she is going to get Keith to do it. So, the whole time I stood there waiting on her, he could have tested my battery because he in fact did know how to do it. For this and every additional visit after he keeps telling me that the battery is good and he is getting the same reading that the battery had when it was first tested and he cannot replace it if it does not read as a bad battery. This is still his excuse after two shops look over my car (one being the Hyundai dealership who does a full diagnostics test and it comes back as just a bad battery).One day he tells me I may just have something draining my battery but does not bother to do a “drain test” until my 3rd visit and he states that he should have done this last time I was there. I told him that yes he should have because this is now my 3rd visit to this store. He tells me there is a drain on my battery and he is getting a reading of a .70 but it was still rising. This turns out to be a complete lie. The Hyundai dealership service team printed me off the proof that this is a bad battery and tells me there is absolutely no draw on my battery. Keith Starnes sees this proof and still refused to replace my battery (again, the battery is under a 3 year warranty). At this point, I am on my 4th visit to this store and he is being extremely difficult for absolutely no reason. He continues checking out customers and completely ignoring that I am there and was the first one there when his second employee arrives. I had to jump in front of the people for him to acknowledge that I am still waiting. I get extremely frustrated with him still refusing to replace the battery, after a while he finally agrees to.It took lots of arguing and 4 visits for him to replace my battery when he should have done that the first time I talked with him. I asked for his business card and he tells me he is not the owner and do not have a business card. He tells me he does not care if I report him to corporate and that corporate isn’t going to tell him to do anything. He refuses to even tell me his full name, so I had to take measures of finding it out myself.

At times they get a little busy but mostly all and all a good place to go

The employees was very polite n helpful

They are awesome..

The staff was really helpful and friendly

Helpful staff. Great deals

Great and quick quality service. The employees know what theyre talking about.

Friendly staff, good service

The supposed store manager wouldnt remove my battery cover so I could buy the same battery I had in my truck. He tried to give a lame excuse as to why he couldnt do that before I bought a battery. Went to AutoZone and they had know problem with removing the cover so I could get what was in my truck already.

Staff is awesome, great experience every visit👍

Service is not the best. But decent prices.

Always helpful and always makes it right

I didnt get a lot of help when I visited but I really didnt need it. They were friendly enough.

My go to parts house. Best service.

The service was awesome

This advance has guys who know what there talking about.

Could have been a better experience, poor customer service and the part I wanted they said they didnt have it and they didnt know they was pulling the wrong parts time after time, and eventually they got it right and had the parts all along

You have great sale parsons

Very kind and helpful

The only thing wrong is when you order a part, they make you return to the store, but sometimes the parts are incomplete or is the wrong one.

Good service

Auto parts store with decent selection of parts.

Staff was very rude, couldnt stop talking to make customers to acknowledge me.

Poor employee engagement and bad customer service. Some employees had additudes as well. Poor.

Nice selections on their merchandise

I needed someone to help me he started to and then some people drove up and he said well I got customers coming in here you can do this yourself if you want to I said forget it I can go someplace else and spend my money

Was great service, in and out

Good

Stephen was great and helpful!

Didnt have what I needed and prices are too high

The folks there help me get the parts I needed to get my truck back on the road.

I shop here some times and they are ok.

If you dont have part numbers you dont have a chance of getting the right part the first time

Good customer service

Best place to go for breaks

This store is always understaffed and although it is closer to my home, I try to avoid using them

Very good inventory.

Always a great experience

Account friendly and helpful

They are very helpful

Great help and Price

Very friendly & helpful

Great customer service

My go to for auto parts, save a few by ordering online

Received a 20% discount on my parts

Nice people

Awesome Service

Very helpful

Found everything I needed

Best place

It was good

Great prices

Awful