Not a pleasant experience. I went there to add extra line to my account for my kid who is starting school this week. I had my own device. Before going there I spoke to Customer care and they already ordered a SIM card for free with fee activation but that might not arrive in time before school starts. The rep told me to go to T-Mobile store and get my phone added and activated. I was told that there is $65 charge to activate one phone line which is totally insane. I promise to never go back to this store. No one charged $65 to activate a phone.

Michael Sierra went way above and beyond the extra mile in terms of providing me with attentive and accommodating customer service. In addition to being an excellent mobile expert he is a fantastic teacher since he was thorough, precise and concise in verbally explaining and also writing step-by-step instruction in computer operations. Michael was extremely patient with me as I consider myself to be computer illiterate. Every single question and the slightest detail were deeply explored with me. In conclusion, I only have outstanding adjectives to describe Michael Sierra’s phenomenal customer service:absolutely attentive, accommodating,patient,thorough, precise, meticulous, and knowledgeable - an exemplary professional not only as a mobile expert, but also as an expert computer teacher.

I had an excellent experience with Kiera when I stopped by last month. I had done my research prior regarding in trading my phone (for a $400 credit) but before I even before I could mention that, she was already looking at the paperwork to make sure I would get the best deal possible—- that’s informed, phenomenal service right there! She answered all my questions, broke down my payments for the next two years and had me out of there 45 minutes! The most expedited, painless experience I’ve had to date! Thanks again!

Went a couple of times and had really good service. Today was a different story. Not one ounce of descent customer service. Could not answer one of my questions. « That’s how T Mobile works » and « Well, I’m telling you... » were her favorite lines. T Mobile, do better. In the meantime, I’m taking my business account with all 6 lines somewhere else.

Pathetic business strategy by@TMobile. Their seller gives you the promo offer which promises to give you a lower rate plan and new handset. After the activation of the service, their customer care executives denies those promo based on some silly reasons. I am mugged by Tmobile. In the promotion they offered me a trade-in and rebate for port- in. They sent me a faulty device and after follow up they asked us to pay in full and denied the promotion benefits. Also their executives and managers are quite rude and do not call back. Also they do not willing to solve the issue caused by their executive.

Michael was amazing and extremely helpful! Gave me the best advice and was very informative. On top of that he was very nice and pleasant. Every time I go there I will ask for him.

These guys were very helpful.

The staff was very warm and welcoming, and Joshua was extremely helpful in setting me up with a new T-mobile plan, and helping me select a new phone! I 100% recommend this store to any and every T-mobile customer!

I had an appointment and still had to wait 20 mins (Thats alright), after spending half an hr with t-mob executive they made me spend extra $ taxes due to product unavailability at store.Worse is he got my order wrong and cant unduo it. Called store to change the order. Manager took my number and said he’ll call back in 10 mins but nobody called.Waste of time and efforts, Worse T-Mob store in Jersey City. All they are doing is rushing customers and messing their ordersMess up my day and money.

Spoke far too soon: I had a couple of positive experiences with Rua but have now concluded that shes worse than the other pathetic dregs of society working at this T-Mobile location: she lies to see you stuff that she knows wont meet your needs, then ignores you. In general, avoid this T-Mobile location: theyre rude, lazy, deceitful, and disorganised and either dont know WTH theyre talking about or outright lie.

Good service. Got the job done.

Sadly, Rua is worse than her coworkers: she can be v pleasant and knowledgeable but also lies to sell you stuff that wont meet your needs and then ignore you when you come in to complain. Avoid this location at all costs!

Always giving freebies on Tuesdays but when you claim theyll say its gone. Just like that. So unfair

The T-mobile employees in this Journal Square branch are all very professional and helpful. Thank you

Great place for shopping phone, and electronics devices.

Came in to upgrade my kids phones and the associate was very helpful and sweet. The place was well kept and they managed to keep the place with minimum crowds with a very good crowd support set up.

Worst place to get service Rua Elmosallamy .Dont go to her I ordered a new line she placed a upgrade order smh now i won’t receive the promotion this was on 12/18/20. I will contact the manager at the store when they open how could you tell me something in my face in lie about it.. never again sucks T-mobile

Tahtyanna helped us a lot today in getting a new line and a device. Thank you so much Tahtyanna L, you rock!

It’s very bad service I don’t like

Quick, professional customer service

Its good and the people r helpful.

Amazing customer service. They took the time to make sure my bluetooth connected and even went as far as explaining how the apps worked. Thank you so much Joseph, you rock!

The worst T-Mobile location you can go to. Very rude nasty unprofessional employees

I never set foot in there!

Director, Customer Service July 1Dear Sir/Madam,I wish to take this opportunity to express my appreciation for the service I received from two wonderful employees at your Jersey City, (Store #9223) location, Marlon Oviedo and his very capable Manger, Joseph Salazar.Upon my arrival at the store, I was immediately greeted and serviced byMr. Oviedo.Unfortunately, there occurred a mutual misunderstanding concerning the features of the package I was purchasing.At that point I considered that perhaps another carrier might better meet my needs.Mr. Oviedo discussed the situation with his Manager, Mr. Salazar, and as a result of their collective excellent customer service, I decided to make T- Mobile my new home.Mr. Salazar patiently explained the features of my new phone and even took the time to transfer much of my information over from the old phone.As a Senior Citizen, I found this help invaluable!I was also very happy to see that Mr.Salazar, carefully wiped down chairs and counters after each client left...an attention to detail that suggests efficiency, as well as care for your customerss well being.I am happy two have been serviced by Mr. Oviedo and his Manager,Mr. Salazar and I will recommend that store to my friends.Gratefully yours,Peggy

The employees are unprofessional. They even don’t know What they are talking about. They almost never get your problem solved. Really got sick of this service. They told me that they have an offer for iPhoneXS max and they never said that it’s a trade in offer they said you can just add a person in your lane and get $750 discount for the second phone and Me and my friend really waited for 2 hours to take our new phones.Then when my turn came, I-spoke to an employee then he said it was trade in offer. Then I was like, hey bro listen you should have tell me before now I wasted my time 2 hours waiting. T mobile and their offers really sucks. And employees are very bad they don’t know even what offers they have in the store it’s a shame. It’s better to invest our money somewhere else where you get real benefits and good customer service. Do not recommend them in them in the least bit, not even if they were the last chance.

Had the worst experience at this store location. Rep named Muhamed messed up a simple process of a jump upgrade. Had to come back again to speak to Shadi and the Manager Sebastain and received the most unprofessional service. Ended up paying $350 and basically was left with no choice. Terrible customer service. You guys should really own up to your mistakes and give some type of credit to the customer for the fault which was caused on the account by one of your employees.

Horrible horrible service no help was so ever Mohammed. The worse sale representative there is Im a client from T-Mobile and I much rather go to Union City to get my help a message to the owner shape up ur employee because they are destroying your business reputation and thanks for the poor service they have gave me will never ever step a foot in that store!!!!!!

Very poor customer service. I spoke to a customer service rep over the phone and they told to go to the store and have them do a BYOD. The associate refused to do it because he said my new phone was already in the system, which it is not and he kept twisting words saying that I wanted to insure my phone. He then said to me I have been doing this expletive for years bro, so I know what I am talking about. Very unprofessional I just got frustrated and I left the store.

Great service, went for a sim card, got one, al questions answered

Terrible service !!! Never come back !!!! Don’t even bother to go to this place people are so rude and mean.

Very professional device, I like.

Worst of the worst customer service and if you do go there avoid Melissa.

Kia was very helpful. I was in a hurry she understood and proceeded to help me in a timely fashion. I appreciate hey empathy and professionalism. Shes my go to girl.

Terrible service, the employees are liars, they try to upsell you. Scam you and lie to you and the manager Belayeth doesnt even help. He just repeats back to you policy when its their mistake. They need some serious coaching at this location and more training on how to help the customer not just try to embarrass them.

Very bad customer service.very bad manager

Very helpful staff. They have helped me more than a few times. It is a corporate store too which is nice.

BEWARE!! They open new phones boxes to take out chargers/USB cables and re-seal the boxes to cheat customers. I was one of the victims, when you come back to them seeking help or something, they are presumptuous enough to out rightly call you a liar and reject that they wouldnt do anything like that.HIGHLY DISSATISFIED and NEVER EVER RECOMMEND ANYONE to go to this store for any transaction whatsoever.PS: 3 stars to OMAR who is the associate in the store. He was at least courteous to listen to us however was helpless to help us.

Horrible customer experience, had a simple question between difference between pre paid and post paid, the person did not want to answer it.

Theres not an option for a negative amount of stars. I would gladly give that.I switched to T-Mobile at this location and was given a promotion of a free phone. Which by the way revvl plus is the worst phone Ive ever owned.However on my statements it says I owe $200.00 for the phone so 9 dollars a month.How do you owe $200.00 for a free phone? I mean Im no rocket scientist, free still costs zero dollars in this country right? I mean I realize trump is president but its still not bizarro world where up is down down is up and Superman is evil right?To top it off. Rude customer service members at customer care (yah Im talking about you you inbred hick from Texas) tell me they cant honor it the store has to. Yet I moved and am unable to physically go to that location. And the customer reps at the store are apparently allergic to land lines. Ive been calling all day no one has picked up. So cest la vie worst provider on earth...

Staff is not very well informed about Tmobile products and services.. But the store itself is conveniently located in the mall ..

The worst ever..never going back

Very bad customer service

My experience was pleasant. They answered all my questions.

The journal square T- mobile store is the worst store that I have EVER visited. They dont have any type of customer service and only care about opening a new line. If you have any problem with your actual phone, they wont help you. My mother went to the journal square store because she had an issue with her phone. The phone was getting extremely hot and turning off by itself. She currently has the Samsung s6 and the sales representative literally told her to go to metro pcs. All she wanted was the same phone in exchange for one that was working properly. The sales rep insisted for my mother to do the jump and my mother did not agree because she did not want a different phone she wanted her Samsung s6 so they sent her to metro pcs.. I will never in my life visit this location nor will my mom including everyone that I know. And I will make sure of that.

Why the tmobile reps are always in a rush and rude is never understandable. Their job is to serve the tmobile customers...so if they cant do that in a courteous and respectful way, then they should think of switching careers/jobs.

Unprofessional customer service.

A good learning experiece, lots of fun.

Rude customer service and are not knowledgeable about the products. The store manager was very racist towards me and did not want to help. I was paying for an iPhone upfront and he told me they had none in stock and werent sure when they would be. He wasnt even willing to get it shipped to the store, just wanted me to pay the shipping fee to be delivered at my house! He was rushing me and wanted me to leave.

Just cause it’s closed rn 😒

Reliable and only 3% tax here

Very bad customer service

Had to get my micro SIM card clipped to nano size, sadly they couldnt help out.

Very nice people work here

Horrible I am still waiting and no one here helps anyone the cashiers and workers are too busy talking and socializing

Unprofessional staff !!!

Very bad customer service.

Clean fast service

Very helpful and nice

Customer Servive not efficient

Staff r soo rude

This store is closed for a long time

Customer service is no good

Awesome technical support

Polite and respectful.

The Bebes Kids of the metropolitan area T-Mobiles.

Very good

Employees are helpful.

They try hard

Ask Oscar anything!!!

Simple.

Outstanding

Average customer service

They should improve customer serviceStaff meet in groups with each other while the client waits to be seen

Very good service very friendly employees

For me, the experience at T-Mobil was spectacular, they attended me quickly and fabulously, they solved the problem with my phone, thanks

I went in to ask a question and they wouldnt let me ask it and they told me and macara is not allowed here I have everyone who has the pandemic using it and visiting businesses buying, uses passes a mountain that covers only my face and neck the customer service to review it

Good luck

Slow service had no network

They treated me very wellgood place to buy phones.

Excellent place

Great service

I like it

I like the dollar stores 😂😂😂😂