5 stars for Ariella who did her best but was left alone at the store with no help.Manager Jay who was on the phone insisted that my credit card and debit card were not good since their system wasnt allowing me to pay for an order. So basically left the the store with no purchase and was supposed to be canceled. Thank God I called customer service cause the order was not canceled and still pending. I received better service on the phone than in store. I will never step foot inside this store again. Ill go back to Lyndhurst where they know what they are doing

Just went in to pay my bill, but yes it was pleasant. And the young ladie there was helpful and nice.

The Manager- JAY, is awesome. He is very helpful, knowledgeable, patient, and kind. Wonderful customer service and easy on the eyes. Thanks for helping me with my new phone since my old one broke.

Edwin provided an amazing customer service. We will definitely be coming back. Great store!

I tell one of the best store and extremely helpful they went above and beyond.They where awesome and the store has a great vibe I got at&t stores up here but that is my home store amazing experience finally

Love this AT&T location...Kiara is PHENOMENAL!!! I have visited this store multiple times for different reasons & Kiara has always been SUPER friendly, patient & most importantly helpful. I highly recommend this AT&T store to all!

Spent 2 hours in the store and my number still wasnt ported. Called the ATT customer service and number was ported within minutes. This is an authorized dealer. Not an actual ATT location.

Took a new line in this 3rd party store, and the store representatives promised that activation fee would be waived off. However, we asked about it to the customer service, and they said there is no such offers to waive off the activation fee. The manager was rude when questioned about our situation. At the end, had to pay extra 30$ for no reason. False hopes and false promises. Check out with the corporate stores of Att that offer way better service.

Agents have great offers so i was able to trade in my old 8 and order my 12 pro for only $3 a month so Im definitely stocking up on some Christmas gifts early

I had a complicated issue with activating a new phone when I came to the store today. I was already frustrated, but I was met with kindness and efficiency. I am so grateful to Kiara for her calm, empathetic help. She fixed my problem swiftly and I can’t recommend her enough.

Doesnt even deserve 1 star. The staff has no knowledge about the services they offer. Jay-manager at the store doesnt know how to speak with customers. He scammed me. Very very disappointed. I hope someone takes action against them.

Great help i appreciate all the help from the staff. Julio, Edwin And Kiara are very nice and knowledgeable. I highly recommend this store for all your wireless needs.

Bad customer experience. Been trying to transfer lines for 2 months online and on the phone. Makes excuses not wanting to help and wasted two trips because customer rep tells me to visit in store again. Luckily found a better att store that actually wants to help you on Central Ave, worth the further trip.

Excelent Service, thanks to Alex I could walk out with the phone a really wanted. I really appreciate that kind of service and engage with the satisfaction of the customer.

The store is constantly lot. You have to knock on the door and someone has to let you in. I upgraded from an iPhone 7 to an iPhone 11 they gladly sold me the iPhone 11 but when I went to trade in the iPhone 7 the system was down I came back two days later system down again I come back a third time they tell me come back in 45 minutes and keep me locked out of the store this is not good customer service and I do not want to return there ever again. It feels almost like a scam where they don’t want you to return your phone and therefore you are not entitled to the return credit.

Horrible... he was very rude and nasty. he actually kicked me out of the store instead of helping me, he need to be fired.

Was promised a discount on my bill for the first month and was not given it . made two attempts to the store and found out the manager had moved to another location . and now cant track down the manager because of this. Very disappointed at this location because I like loyalty. I feel that a mans promise in business is a mans promise if I dont change my mind I will change carriers.

Im not too technically savvy and went to this store to buy my first iPhone. The guy named Javier was very helpful and extremely patient with me. He explained everything to me in great detail and made me feel comfortable. I will definitely be back to purchase my grand daughters birthday phone.

Employees there lie. The guys who sold me three lines was fired. I was stuck with a Business account and could not switch to a personal account. Be careful in this store, bunch of ghetto people work here.

Store Manager Q is amazing she helped my son upgrade his phone after it fell in the toilet. It was quick and painless and we were in and out. Would recommend this store to anybody.

One of the worst customer service provided in this store. They don’t even get what we are trying to explain. Walked in to the store for one issue where a customer care rep in call asked to me visit the store to resolve, but the response I got from them was you have to online for that issue.

Very rude. Not a good store to go to.

I went to this location to upgrade my iPhone. I was in another store, lost track of time and realized they were closing soon and rushed over. Lee was the associate that helped me. He was extremely patient and friendly despite my late arrival. He made my experience so delightful and simple. He helped me upgrade my phone and set it up. He was so kind and conversational. I had him there at least 30 min past closing and he made sure to let me know that it was not a problem what so ever and that he was happy to assist me. I worked retail for many years and I know how frustrating a late customer can be but Lee made sure I got everything I needed and didn’t make me feel like an inconvenience whatsoever. It was really great and efficient customer service.

I came here in need of a new phone and was extremely happy with my purchase and all around service. Everyone was very helpful, especially Quishauna the manager. She was extremely knowledgeable and made me feel Confident in my purchase, cause lets be real, phones are expensive, and it can be hard deciding which way to go. So glad I came to this store.

Directv is the worst service I have ever had !! I have a balance in my favor for 3 months of $ 90 usd and I can not get it back, also the horrible service of the customer service, the worst company and the worst service

They lie about offers and upgrades and hit yoy with hidden fees on your bills. AT&T service blames the store and store blames the service terrible experience with both I’m looking to change my service.

People or reps were very friendly and knowledgeable!

Came in to buy a simple and cheap phone. Sandi and Q helped show me the Alcatel. I didn’t know how to use it. They took their time to show me every step I need to know. Sandi was really patient with me while I was writing down every step she was talking about. Q helped trying to bring my bill down. They were both very cheerful at all times and that to me was a great experience! Thank you to ATT.

Amazing service. Q was very helpful and patient with me. Overall a very professional store and I will definitely come back.

Great energy beautiful girls working I pay my bill all the time. Not 5 stars because sometimes they are too busy but they know their stuff... wish there was parking

Very intelligent staff with a welcoming environment. Got in and out the doors within 10 minutes. Manager Q is the best.

Great service. Everyone was friendly and helpful. I recommend them to anyone. I will be back to the store soon to get a phone for my daughter.

Store Manager is amazing. Saved me mad money by getting my bill down and looked out with some Apple products for the low. Love!

Great staff extremely helpful

Customer service is really bad .... They are very rude .... I went to take my stuff and that guy was so rude to me .... When I called today, he again misbehaved ... you guys should check your call details and cameras that how customers are treated at your store ..Your staff at customer service gonna ruin your store ...

Do not sign a thing without reading. Do not assume you can trust the swindlers. They will lock you into an account that you cannot afford by making you think you received what was agreed upon.The sleaziest human waste that work here have ZERO integrity, knowledge, or care to falsely represent at&t.

Hi ... I think Q is amazing and so great ... she knew exactly how to help me when I was very upset with the phone n it’s service ... she sat patiently and really put time in with helping me ... I felt so well served and not only relieve but excited with my service afterwards... she’s the best ... thank you I so recommend her ... thanks again for an amazing job and sandi was also great such a warm feeling I got from the both of them ...

Amazing customer experience! Was able to leave with a new phone all for a lower price

I have been using AT&T services for almost 10 years. Suddenly the blackberry device I am using started experiencing technical difficulties along with my tablet. Despite trying to resolve my issues with customer service on multiple occasions,I still was paying for a broken tablet. When I came to this branch and asked for help with issues that I was facing for a year, I immediately was understood and cared for. More importantly my issue was resolved immediately. Since then with all my issues with AT&T, I have been coming to this branch only for receiving the best service and promptly resolving my current issuesEspecially I would like to bring to your attention when the branch was closed the sales representative Wafana unlocked the door and let me in after business hours to help me resolve my issue at that time. Not only am I saying thank you but wishing all services in my area will have the same standards like I received here.

The reps were so helpful. I’ll definitely be back to do my AT&T business here!

I love this place. Theyre just good especially kemmy, he knows everything hes doing. Keep up the good work

Best customer service I’ve ever revieved at a phone store by far. The staff were more than helpful. The store Manager Quishauna was amazing and kind.

The lady there was very helpful.

Very nice experience.Informative and professionalService. Loved it

Visited at 4 pm on a Thursday and the store was locked, with all the lights and equipment on - no sign on the door. According to the placard in their window office hours are 10 am to 7 pm on weekdays. Apparently they’d been closed for awhile because USPS attempted a delivery at 2:40 pm and didn’t find anyone either.

Javier was very helpful. I was attended to extremely fast ! Keep up the good work, guys!

Great store. Welcoming atmosphere. The girls are very friendly and the store manager is very helpful and knowledgeable.

Went to this store and Lee was able to assist me with my new device and left the store with money savings offers. Thank you all for the great customer service.

Great customer service and friendly environment I would definitely be returning and recommending friend to visit this location!

Excellent job wish you could make him a manager also, he deserve it

Good service, give great information also make sure you understand what’s going on

The customer service here is great and the employees there are soo patient and helpful. Q is awesome and made my experience at this location wonderful!!!!

Great customer service. Enjoyed my conversation with workers. Very relatable on a lot of views and tv. Can’t wait to get my Directv!Thanks Guys

Q at the store was very nice. I got connection conveniently.

Great staff. I will definitely be back

I was helped by a girl, she was really nice and explained everything to me in detail. I will be a regular customer

Very good service

Door is locked during business hours and no one opens

Very quick and detailed. Staff was very knowledgeable.

Got the new Note 9 at this store and Q was able to help me take advantage of the huge screen by signing me up for Directv Now, now I can watch tv at work put dont tell my boss

I have worked customer service for a long time, I dont care to make reviews but apparently they are impacting businesses more than ever on a major scale and maybe they can fix these issues or at least reprimand them. I arrived and asked to get details about my current plan, the female with the long wavy brown hair that checked me in was not as knowledgeable as the female with the short blonde ombré hair who took over the conversation. You reading this right now are probably saying well I dont see a problem but you are not the store manager. Lets rewind to while I was waiting for service, the only male employee in the store while attending a customer asked the female with the short hair for assistance, then apparently there is tension between them, she says out loud in an unprofessional manner if your going to do what you you want dont ask for my help the male stated thats why I cant stand you, working with ( he said how he felt about dealing with them (female coworkers) on the daily basis) .. blah blah blah mind you there is a customer sitting in a table waiting on something behind him and a customer sitting directly in front of him. Thats a little excessive guys Im just saying but it is unprofessional unfortunately. I also asked at the end of my conversation if the young lady can write down the plans she offered on a business card because she can clearly do that since her coworker dominated the conversation . You could of handed me a pamphlet with the different plans and maybe even circled my options, but all I asked was for you to write it down since I have been a customer for at and t for 10 years plus. I understand the call center and the frustrations but face to face thats a little excessive . That female looked at me and said Oh you can write it down *sigh I dont know if its because they are young or they front when the big boys are watching but thats a no-no period. Customers may not always be right but common courtesy/manners are a necessity to function in society. Like I said Ive worked in all areas of customer service there is no excuse for that negligence. I was not being treated like a customer, and those are not terms on which anyone conducts business on. There are other ways to do it and also better ways to come across. Poor hospitality and judgement. Two stars because I dont believe the young man is the problem.

ATT customer service at your 909 Begen Avenue in Jersey City, NJ. store is Zero stars. It take me (3) them to visit in person to return a tablet. I had to do all the customer service work for him. I was told by the manager Javier. That he couldnt leave the store until someone come back. One could from the back doing my visit. I call this location for a week and a half know one answered the phone. And then I call the store there in person they answer. Something right with the service at this location. CNN Fox 5 Pix 11 and Al Shapton on the job for this one.

Store refuses to help most of the times and asks to call customer service. Customer Service representatives say that store could have also helped with the bill payment issues.Was misguided by one of the representative regarding family plans. Ended up having huge taxes bills instead of a prepaid family plan. Store closes 20mins early than the mentioned timings.

Amazing experience! Great customer service! Ask for Q!

They were scamming they only selling the phone, and didn,t help with any problem facing you after that they did,nt know nothing who at&t handle the problem, no experience I paid 240 $because of them didn,t teal me about the my phone gantry and the another time made the same mistake when I sand to at&t the told me about it.I will quit from the company

Rich was a great help. Good experience

Guy assisting us had no idea what his job was and was very rude.

I went there me and my friends i talked with fhe guys like two time and he did not answere i was really nerves i get out the lady was nice other guy he still need alot of efforts to be a good coustmor serviece

Great store and amazing staff

Amazing Service Great Staff

The employees always help me with my problems thank u rich and sandy

People are amazing n quick service.

The manager is sooo nice🤩

Good friendly staff very funny

Friendly atmosphere & A1 customer service

Great customer service & a friendly staff

Very good place, super friendly staff.

Very nice and clean...great customer service!!!

Great store, lovely staff.

Good attentive friendly service

No where to sit but ok

I love the store!

Really Bad customer service.think twice before choose a counter guys

Great customer service

Best store ever

Great store and staff

Nice customer service !!!

Strongly recommend!!

Amazing store, amazing services

Great staff

The best

Amazing staff

Excellent staff

They are kind and respectful

Not bad

Executives are friendly and approchable

Service was good

Nothing special about it

Good about

Great Service!!!