The store manager Holly is RUDE and refuses to assist customers despite being a corporate store (corporate 800# sent me to THAT STORE to handle the issue). She has a horrible attitude and her staff are mostly incompetent. One employee sold a customer in the store the wrong device (charged them and ALL-- WRONG PHONE). The guy who thought hed help me must have worked there about 2 minutes and was useless. Ive been with Verizon for 15 years. THIS STORE IS HORRIBLE.... worst ever in 15 years.

The store manager was amazing. Explained everything and went above and beyond 10mins before the store closed.

Lucian Bonkowski was extremely helpful! He is caring, kind and funny! Made the experience great! We highly recommend :)

I go into the store when switching phones because the staff has helped me lower my bills three times. Speak to Lucian, he usually knows whats best for your needs. Quick service during the week.

The gentleman at Verizon helped me with a problem on a phone on AT&T service!With no help or advice from my local AT&T corporate (Jax Beach) store, I asked Verizon.The Verizon representative at this store was knowledgeable and compassionate about my problem. He asked me questions and told me exactly how to handle it!AT&T provided no such help at several locations, and their corporate store, in Jacksonville Beach, employee was on the line between smug and rude.Having service from both carriers, Verizon gives me a better signal and professionalism.

I went there on February 10 because my iPhone 7 was not working properly. The tech support personnel that assist me was upset because he couldn’t sell me a new iPhone all I need was my phone update and a new SIMS card. I was in there for about 3 hours and still didn’t get a new SIMS card. I over heard him on the phone stating he needs a new job because he can’t make any money here. And all I need is to have my phone reset. Before I left I reminded him about the SIMS card and his response your SIMS card is fine. Well I just wanted to let Everyone know my SIMS card wasn’t Okay. I went to another store that helped me and my SIMS card was messed up. I will never come back to this place again.

Didnt make any effort to help me come up with a solution to assist and the female manager was short and not kind.

Josh greeted us at the door and he was very nice! Gave us a good tip to help us save some money and some time :)

Dont expect much help transferring content from your old device to the new one. Experienced dealing with 4 associates yet still resembled a self checkout approach.

Kyle is your go to guy! Hands down!

Ive been with Verizon for almost 7 years now. Never have I had the experience Ive had on the last 2 days at this store! A guy name John was very helpful! I wish I could give this guy 8-10 stars not just 5!Update: had to go back in because something happened in the system and it didnt activate my new phone.. anyways Tony was extremely helpful getting it resolved!! And John came back over to check on me to make sure everything was taking care of! Very good customer service here!

Went into a store who said they were Verizon on Atlantic near beaches but got the worst experience. I just need a new phone since my old one stopped working. First of all why isn’t there a sign that says they are a franchise???? And why is there a setup fee to transfer my information ??? I went into the Verizon at the town center and they were SO SO SO helpful. They listened to all my questions regarding my new phone and I now feel way more comfortable using it. John and Tony both went out of their way to assist me and even offered a chair Before asking when I was getting tired of standing. I will recommend them to all my friend and family.

I had the worst experience at this store. Yes, I got a new phone. But the lady who helped me did not complete the transaction (she forgot to hit “complete”) and I wasn’t allowed to stay in the store to set up my phone because of a policy that has been put in place due to COVID. I even asked if she could help me. There was no one waiting behind me, or outside the store, so she could of taken 5 minutes to help me with the activation of my phone. When I got home and tried to set up my phone, it didn’t work. And then my phone had to be activated at another store but by then, the process kicked my ICloud into this “restore” process and I don’t have access to my iCloud (contacts, apps, pictures, you name it I can’t get it) for 14 days. All because the lady wasn’t aware she had not set up my account. I tried to call and discuss this with someone at the store but this is a cooperate store and there is no way to talk to anyone at this store. You have to go up there in person. I’ve wasted so much time and anger. So if you encounter Lakan Willikins there, ask for another person to help.

John was a great Sales Associate and was kind and helpful. Will definitely go back and recommend this location. Highly professional staff.

Alexis. IS FANTASTIC$^^#6÷××***!

Very satisfied with my boyfriend and I recent visit to this location. We were in and out I think only about 30 minutes!!? Unheard of in a mobile store. Alexis was quick and efficient. Store was clean and staff was readily available to assist!

I always have a pleasant experience shopping at this particular store! CSR Holly was very professional.

Very rude customer service I was trying to see what deal they can give for trading my phone and transfering to verizon and maybe pre ordering the iphone 12, Instead I was met with if youre looking for a deal that you can afford you should go to boost or cricket verizon is top of the line cant believe verizon hires people like that especially in customer service and sales

Called The store three times waited over 10 minutes each time and never received the help that I needed. Calls get routed to another Verizon wireless Customer Service agent that was not very helpful and then hung up on me! And I was not rude or ugly in any way!

Last night we had the absolute pleasure of being helped by Holly, Lucien and Kyle. Their patience and diligence in assisting by any means was a refreshing experience. It was one of those encounters that was so pleasant, you tell someone about it (friend, co-worker, family). THANK YOU AGAIN HOLLY, LUCIEN & KYLE !!

I had the most positive experience! The easiest most professional interaction than any other Verizon. Our rep, Tiffany was so helpful and answered every single question I had (I had about 20) lol.I’ll definitely comeback to speak with her. She went above and beyond for my husband and I.

Great salesman!

Amazing service. Quick, helpful, and gave me all options. Super friendly and patient! Will never go anywhere else!

Very helpful with changing my tablet line to a phone line

I came in with a freshly cracked iPhone X looking to order a lightly used iPhone X for about $479, but Alexis was great and told me about the sale going on for the holidays so I can get the iPhone XS brand new for only $20 more! She answered all my questions and got me in and out in under 20 minutes! I walked out that same day with a brand new phone on my lunch break!

Very bad service they do not attend

Condescending and patronizing employees. Very disappointing experience.

I visited the Jacksonville/St.Johns Town Center Branch and I had an excellent experience. Customer service was top-notch. My sales rep, a Mr. Thomas Bube solved a data transfer issue I was having with the Google Pixel phone I purchased. He made sure that all my downloads and pics were successfully transferred from my old LG V20 phone to my new Google Pixel Phone I purchased from him last week. I will definitely be giving this Branch more business in the future.

Lucian and his fellow crew members at the town center location are terrific! They are Knowledgeable and helpful and really enjoy what they do. The made coming back to Verizon worth it and even fun. Great job!

John was very helpful and went above and beyond to get my problems solved! Will definitely visit this location again

Nice folks but they could not help me with my phone issue. I dont think that it was their fault.

Very helpful staff

Verizon associates are so helpful. Thank you

The staff here are better than the other stores in Jax, super knowledgeable and friendly. Big thanks to Kyle for taking the time to talk with me and explain the differences between different phones and everything.

Everyone was very friendly and helpful.

Over an hour wait, yet only 3 people in the entire store.

I went to this store today for something that was simple but it was an excellent experience. I have to give a shout out to Terrence who helped me out, although I was just there to get a new SIM Card I felt very appreciated as a customer. Terrence was personable, friendly and very down to earth. Me and my wife had a terrible experience with one of those authorized retailer places because they are shady, and now with any future Verizon purchase, I will make sure we go to this store. Thanks Terrence, you F@@@in Rock Bro!!!

Tiffany went above and beyond the call of duty to make sure I had working service and a phone. She is definitely management material, promote her now

Extremely helpful, plenty of staff, no rush. Great store!

Very busy, there was a long line, we left after realizing it would be a long wait.

Matt Wolff was awesome. By far, this was the best cell service visit Ive ever experienced. We ported over a number and changed to the unlimited plan, something thats typically a pain. Dont let his surfer dude attitude fool you, he knows what hes doing!

Matt is by far the most personable, knowledgeable and professional service rep Ive ever had the pleasure to work with! He was attentive and though very busy, took the time to explain each step of the process. Its clear he is a leader at his location as many other employees came to ask for his guidance as they helped their customers. How refreshing to work with someone who clearly loves working with people! Matt when you are ready to get your degree come see me at UNF and when your business is back up and running well be the first in line!

Got my first cell phone plan!

This was the worst customer service experience I have ever had at a Verizon store. The ‘manager’ Marc was very obnoxious and argumentative. They mislead me about a $200 gift card that I wasn’t even eligible for. This was done to get me back in the store so I could bring them my girlfriend’s business from AT&T.When I called the general manager Norma Morales, she just ended up stalling me for a day. I have called their corporate office and attempted to contact the regional manager.I will be leaving Verizon for good over this horrible experience and taking at least two to eleven other Verizon customers over to another phone carrier.

This was by far one of the best customer service experiences I have ever had! I was getting frustrated with my phone and issues I was having and as soon as I walked in I was greeted at the door and help instantly! Mathew who is the gentleman that assisted me pin pointed the issue in no time and it was such a relief! I would definitely recommend this store!!

Always have had helpful people here. I usually che k thing out in person and order online as prices seem to be expensive. Other disadvantage is returns can only been redeemed for store credit. I was disappointed when I found this out. It lead to getting an external battery pack, which has actually been handy despite being more than I cared for it to cost... What else was I going to do with the credit?! Anyway, I digress... Good store, corporate, and nice staff.

We were helped by a man named Lucian who was EXTREMELY helpful and to the point. We went to Apple where they completely destroyed my boyfriends phone and made it unable to turn on, then they handed it right back to us and said sorry we can’t fix it. They broke it more then it was before!!!! Lucian simply said, “that’s rediculous and I’ll ship you a new phone, you’ll have it by tomorrow” in and out within 10 minutes. 5 stars

Had to solve a billing issue for my 94 year old father and the manager Ian was most helpful. I was really pleased with his professionalism, service to resolve the issue and his understanding of an awkward situation that pops had done.....

This company store has the best trained staffCan always resolve any issue. And they have a great inventory of the latest technology I am looking for.

They keep it real with you :) Switching from Sprint was very easy, I wanted a 256 GB iPhone, and they were not in stock, and instead of pressuring me into buying a different phone there, the employees happily said to run to the Apple store and get what I needed while they were transferring my sim data. As soon as I got back, everything was in place, and everything worked perfectly. Verizon mobile service and customer service at this location is top notch. Thank you for the wonderful time in the store, and I appreciate the transparency of the model.Ps. Avoid on weekends during the evening, can definitely get crowded. Weekdays are really nice.

Not bad the two guys has smiles on there face and very eager to help. Keep it up

Outstanding customer service, after 19 years with Sprint switched and have been so much happier with coverage and customer service.

Ive stayed with Verizon for many years and it hasnt always been easy but after today, I finally give up. They may have good coverage, but that is the worst customer service on the planet. I went in the store because the customer service online and over-the-phone is so horrific, but the experience at the store was just as bad. I hate to start shopping for a new phone service, havent had to do that in a long long time, but I cannot stick with this horrible company another day.

Not very happy with Verizon at the moment. No quality customer service here. No one can explain how my data continues to run up when all my family devices address off. We even brought all of them into the store & none were turned on & the representative saw themselves how it goes up. Switching soon may be my only option since no one seems to what is going on.

Awesome place to go and get some good info.

Went in for something super simple. The guy was rude and trying to prove me wrong for absolutely no reason. Went to the Best Buy instead. Thanks guy for being a jerk got a better deal at BB anyways!

The worst exeperience ever had.. not recommended..

Thomas help me, great guy go see him and let him help you..

Great customer service. Had an issue with an online order and it was resolved within minutes, no questions asked, no hassle. I recommend this store to anyone looking for good customer service.

We got our new note 9 here the young ladies that helped very nice

I went into the store to return a case. The store was pretty busy at the time so I was being patient. The guy who checked me in eventually asked one of the other guys to help me because I had been waiting about 15 minutes. Marc asked what I needed help with. I told him that I just wanted to return a case I bought. He said ok. Then a co-worker came up and asked him for help with a case. He decided to help him for another 10 minutes which made me mad. The customer is always more important so he should have told his co-worker to hold on instead of making me wait longer. I was not a pleased customer when I left the store.

Store is beautiful and clean,staff is so so ans waiting time is too much.

Great service here. Tiffany is always super courteous. Best Verizon in Jacksonville.

This company has an employee here committing fraud be careful they put 2 iPhone Xs on my account without my permission. You need ID when you buy a phone. The best part of this I live in New Jersey! may14th at 1:50pm

Worst customer service ever. Dont buy here.

Awesome customer service, very friendly and quit funny. Would definitely drive the extra 20 minutes to this one than the Verizon on Atlantic Blvd. My phone died on me, I went there and had a new phone in under 10 minutes.

We purchased a bundle. An item was missing from our bag. Called immediately and was told they would ship it to us. After a few days we called to say it was not received. Whoops...they forgot to mail it. We said we would be there the next morning in person to pick it up. It took 45 minutes to get our one item. Make certain your bag contains your entire purchase before leaving the store!

Went in to get a new phone. Employee didn’t tell us anything, explain anything, and was really rude the entire time. He made us feel rushed and didn’t take care of us. We left not knowing anything and we saw him clock out immediately after. He just wanted us out of the store so he could leave and I don’t like that.

My boyfriend and I just got new phones and joined Verizon, was helped by an employee named Tara, super cool, answered all our questions and got us all taken care of in a timely manner 👌🏼

The absolute worst experience. Multiple workers standing around. After addressing one that I needed help I waited 10+ minutes for a service person with no help. Ended up walking out without getting any help.

Jesse and Janelle were wonderful they helped me with my lost phone and replacement. I wouod recommend this store and then to anyone. They were friendly and professional.

Very good service

Good store nice staff too crowded on launch day

Very good service and the manager Marc takes care of the customer.

Had trouble 3rd time with Motorola Droid Turbo 2 phone. Loved features especially for disabled people like myself user friendly. Took get help transfer saved Cloud items and other items to new phone. I had to call tech service too. Store rep very friendly and helpful. I called spoke with Tech Service Mgr. She was the BEST. Helped me with all issues finally got resolution. Ive been a VERY loyal customer since Verizons start when they bought out GTE in 1996. Our entire family, late husbands company drivers had Verizon phones and lines. So I was ready to change with 3 Turbo phones same issues but once few issues resolved, new phone Moto Z3 is AWESOME so far. Highly recommend. Great night pics, in dark inside too sharp crystal clear have increased GB..too more storage. Love hand features like twist for selfie then back. Chop for flashlight much more incl Moto Voice commands. Thank you Verizon espec acknowlging my decades of loyalty.

We purchased two brand-new iPhone 7s and two cases and screen protectors to go along. The sales associate told us we could return either product if we were not happy with it. After less than two weeks of ownership the side of the screen protector had cracked. It also never fully adhered to the screen, even though the sales associate was the one who put it on in the store. When we tried to return the poorly performing product, we were told that it was impossible, since it was used. Poor customer service to not provide assistance for a defective product, ON TOP of being dishonest about product returns.

Finally !!!!!!! Brand New Corporate Verizon Store at the Town Center. New design and layout. They carry a rather large variety of speakers and fitness gadgets. Plus the walls are filled with Bluetooth headphones and phone cases.

Very helpful staff for purchasing accessories.

Went to pick up iPhone 8+ I bought online. Manager couldnt find order at first, and when he did, he made me wait over 25 minutes for the 10 minute safe to open so he could retrieve my phone. Condescending, wimpy manager who messed up the safes time lock got upset I used a curse word out of frustration, and threatened to cancel my order and ask me to leave if I said another. I said another to his face and left. Got the phone from another VW store... And $30 credit for the inconvenience experienced at the store. 15+ year Verizon customer.

I’ve worked with three sales associates at this store and could not be more pleased (besides the manager Ian). My first experience at this store was with Ariel. Ariel sold me on moving from Sprint to Verizon based on coverage (not to mention her great customer service). My second consultation was with Matt. Matt was awesome and guided me through the transition of keeping my old Sprint number, upgrading my iphone, and placing my order. My third session was with Alexis. Alexis helped me with the new phone, a phone case, and finalizing my change over with ease. I asked her about the iwatch 3. She showed me watch features, benefits, and how the iwatch will fit my everyday needs. As I was preparing to buy the watch, a manager named Ian (who was in front of and working with another customer) very rudely and callously confronted me to tell me “she works off commission and she is trying to close you”. I was taken back quite a bit and had to leave at that point. I came back the next morning and was lucky that Alexis was working and I purchased the watch in a much more pleasant environment.

Fabulous customer service. Recommended.

As soon as our device paid off all of sudden both of our Iphone 7+ locked up freeze and can not do a damned thing with it, techs support is useless, spent hours using my land line trying to resolves the issues, phone still down, attempted to call the store for assistance, can not got a hold of anybody, they just do not answer the phone, very frustrated, I will not own an Iphones again, Apple are no-longer our go to phone, Samsung is going get a new customers..

Been with these guys for 16 years! Best customer service in the Telecom industry

Havent been yet

Service was quick and they had all the answers I needed. Great first impression.

Easy to find, great staff and management was extremely helpful.

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Never a bad experience here. I only go to this store for service.

Walked in and was not greeted, luckily I requested help.

Bought a very overpriced and VERY low quality screen protector for my galaxy s8 and it was put on in store. I could barely use the touch screen and the screen protector cracked the day after I bought it just from me wiping the screen. Then, it straight up just fell off and they wouldnt take it back because of the crack.

I love this store!!!! Elina McElvenny is freaking awesome!!!!! Devin is pretty awesome too. Thank you for your help.

Had a person named Danny be condescending and absolutely unhelpful to me. Will avoid as much as I can moving forward

All this store wants is your money.As soon as you need their help with something they can’t help with anything except selling something. Customer service here is non existent. I will not be shopping with Verizon anymore.

Very good store. Staff very helpful and insightful.

In and out, staff is great and knowledgeable

Awesome service,Thank you!

I got a phone here but everyone in the store straight up sucked and wouldnt help me get the phone I wanted instead try to sell me other phones. Straight up bad experience.

This group is so helpful, professional, and friendly.

Very helpful with newest accessories.

The employees were really nice