If I could give them more stars, I would. This week I got a tow hitch installed on my GMC Terrain at Moore Buick GMC and I’ve got to brag about their parts and service departments. John, Walt and the new lady in parts are all resourceful and efficient. I never feel like my time is being wasted. They are very good at their job. They even ordered me a rubber cargo mat that perfectly fits my car, it even fits the split seats! The service department installed them both quickly and the workmanship was excellent. So I had John order me some tires for my truck too, which were done in 30 minutes and they were cheaper than the local tire shop quoted me for the same tires. Thank you guys for your quality service every single visit!!!

Everyone there is very nice and receptive. I worked with Steve Taylor for my purchase....he it totally awesome and went above and beyond for me. I can definitely say the same for Dakota & Derrick in the service department!!! Outstanding group of people to come into contact with!!

My buying experience at Moore was one of the best, if not the best I have ever had. The salesman, Clinton Foye was extremely knowledgeable and communicated my trade in cars value strongly to management. The facility is immaculate and the personnel were dressed in a professional manner and conducted business in a no nonsense way. There was absolutely no high pressure sales pitch and I will most definitely buy from Moore again!

I just love the service dept. at Moores they are great. I hear others complain about something as simple as an oil change and I tell them if they went to Moores they wouldnt be having these problems. Moores is where I bought the truck and it is where I will take if for service. Derrick is great and always works with me on anything.

Derrick was great… first time at the dealership & made it extremely easy. I will definitely return for all future needs.

When I drove up to Moore Buick in Jacksonville NC there were 4 salesmen right in front of the showroom. I didnt have to wait for help. The first one that talked to me was very helpful. He listened to what I wanted and solved my problem. I had been looking for an GMC Acadia for over a month. I couldnt find any new ones or used ones with less than 10,000 miles. The salesman found me a new Acadia and I drove it home that very day.Im very pleased with all that the Moore Buick staff did to make my experience with them flawless.

My sales person was Mike Diaz, he worked very hard to get us the vehicle we wanted at the payment we needed. Your finance department was friendly and concise no unknowns. We enjoyed the experience.

I had and issue with my truck not starting. i called will and he had the service manager call me back right away. in the mean time the struck started and derrick said bring it right down and they got it back to a tech. the took good care of this issue. And for that i am thankful.

I always have a 👍 experience with Moore Buick.I bought my car there. And always return to have it serviced there. This trip was an oil change and tireRotation. I had to get two new tires also.

Dakota was amazing. She kept me informed the whole time my vehicle was being serviced. I truly appreciated it.

10/10 would recommend this dealership to friends, family, and anyone who is looking for a vehicle. Everyone is very welcoming as soon as you walk in. We had the opportunity to meet Steve and he was phenomenal. He answered all of our questions and went above and beyond to make sure we found a car that we liked and also within our budget. From the second we walked in to the second we walked out (keys in hand) the whole experience was stress-free and one of the best that we had. Thank you so much Steve and Moore Buick GMC (Jacksonville NC) (:

Nice, clean, friends, down to my level of discussion. No one-sided mess. Most of all accommodating. Extremely pleased

My last experience at the dealership left a sour taste and I left dissatisfied. This appointment was as a result of the last one to get further service which could not be performed during the past appointment. (speaking vaguely but this was why I came back). This time I was professionally greeted/handled and the labor was performed in a timely manner. This is what I was expecting in the first place. Thank you for giving me another opportunity to believe in the GMC product.

I’m happy to say I received excellent service from knowledgeable friendly staff, and I’m already looking forward to my next buying experience.

Very professional and friendly atmosphere. Good experience.

The service rep (Derrick) was pleasant, understanding and ensured my wife and I were serviced as soon as possible and made sure we were able to continue with work by having a loaner available, top notch customer service, you dont see that much anymore, awesome!

My experience was great. The department found the problem with my engine light and were very professional. I will continue to bring my car back to the dealership for service.

Had my first oil change with my new truck, i always friendly service, i waited there this time for my vehicle and they had my truck done super fast, i will continue to go there and will always recommend them to others as well

The staff does a great job diagnosing the problem and ensuring the vehicle is addressed properly. Additionally, the staff does a great job working the warranty policy and communicating with GM to ensure they provide the best and affordable solution for repair.

Derrick is always on point with my service needs. Straight to it and helpful. Also, my salesman Steve comes through to say hello every single time and offers his help as well. I love this place and highly recommend Steve for your purchase, and always coming back for your service needs to see Derrick

Moore Buick has blown my expectations out of the water. I’m a local to Jacksonville, so buying from a local dealer was scary to me... due to the myths about pricing being high due to military. They took excellent care of me. The service department was AMAZING . Like I literally can’t believe I got top of the line service for a fraction of the price that I would’ve paid elsewhere. Tony was my advisor and worked with me from start to finish. I am so grateful!!

Very polite helpful and fast. I went into the appointment with a lot of questions my service representative answered them quickly and accurately. My vehicle was done very fast with no trouble I will definitely recommend.

We love working with Derrick! He is so helpful and personable- always going above and beyond to make sure we are totally satisfied! Thanks Derrick!!Update 4/8/21We always work with Derrick in the Service department! He is so helpful and kind! He always explains everything and makes a point to answer all our questions. He is definitely an asset to Moore Buick GMC Service Department. He is also the reason we travel an hour away to have all our vehicles serviced - even though there is a GMC service department in our town! Thank you Derrick!!

Dealership staff is always polite and welcoming even when busy. They are efficient and very informative. They truly make you feel like a valued customer for your business. I will definitely be a returning customer!

Courteous and prompt service, reasonable pricing. Well appointed, clean waiting area.

Wonderful, my car was purchased from Moore Buick GMC. I have a 2012 Acadia, it was not driving as it always had. I could not tell theservice person, I heard or whatever. So I left the car with the servicegroup. When I got it back, it was so much better. some work was done to the car. .But, I was very, very pleased with the change the service shop had made with my car. It needs a little more, but you can believe its will be worked on at Moore Buick GMC Jacksonville NC.

The experience was faster than I expected, which was great as I waited with my three year old daughter. The waiting area was clean and presentable. My service manager check on us to make sure we had everything we needed.

Service was great. Had an oil change and tire rotation. Wait time wasn’t bad. Service was explained well. Service Rep Brittany was very helpful. She assisted me in using my GMC reward points to pay for my service. Thanks again Brittany.

I was very disappointed this time. I have been having my oil changes and inspections done at your facility for 3 years and this time it was a disaster. I scheduled the appointment for an oil change and inspection, I purposely waited until after May 1 so I could do the inspection and not have to leave work twice. I arrived at 8:45 am for my 9 am appointment. I was greeted, I handed over my keys and I was asked about my registration. I showed him it was in the center console. 2 hours later I was called out because they were finished. While checking out, the bill was cheaper than expected and I realized they did not do the inspection. Brittany told me she was sorry it wasnt scheduled for that, but it would only take a few minutes and they could do it. I told her no, I was already here for 2 hours and I needed to get back. I was very frustrated.

After the sale terrible service. they were supposed to clean my used car up and fill up the gas tank, they did neither. I took it back for detailing the second time and it still did not meet my specifications. Door jams were still dirty, didnt look like they cleaned it and it didnt even have a clean car smell. Now I find out the car had the wrong kind of battery in it, which can damage the alternator, so now they are saying they are not responsible even though I got an extended warranty. They lure you in nicely but once you buy the car the good service decreases. I will never buy from here again!

Nice, friendly, and made sure they took care of what I needed done.

I had a bad battery, the service dept. Worked me in my to service my car and put a new battery in, all so they took the Time to change my oil and rotate my tires. All the staff were great .

Worked with Ted and I can’t tell you how much of a pleasure it was to work with him. Friendly, honest, genuine and true hard worker. He earns every dime he makes and I will always look forward to our next encounter. Thank you for everything.His sales manager was great. Went above and beyond locating the car I wanted by working with other dealerships. Go see them Moore boys!!!

Tony in the service department(I think its the service dept) was awesome. Althoygh I bugged him daily about my tire for my GMC Terrain, he was very professional and stayed on the issue on getting my tire for my car. The tire did not arrive until almost three weeks later but he found me a used tire that I was able to use for my car until my new one arrived

The service was great and on time. Special thanks to the gentleman with the medical boot on his foot-a JOB be on great in the parts department. To You Sir thanks a Million times over. I will tell more people about this special service because out of all the companys Ive owned vehicles with you could have done like them and gave me the windshield wiper and said have a nice day but you hoop to the occasion. Thanks My Brother and may God mark this blessing down in the book of LIFE on you behalf. Thank you and the Moore Buick Family.Hire more like this Brother, Lord I forgot his name but God knows who you are. Joe and Virginia Hill and Family

Great service. The covered everything. Time it took for the services was sooner than originally quoted which was nice. I appreciate that very much. The staff was friendly and courteous and very professional.

This dealership went above what was expected. I live 800 miles away and had car issues. The team at Moore’s took care of me as if I was a lifetime customer. I own a 2021 Yukon Denali and have had issues from purchase. They finally resolved the problem and had my car ready to go in 2 days as I was on a time crunch. They should be commended for their service and dedication by GM - My vehicle had a case and was close to buyback and they took the time to resolve the problem. Sincerely I would hope someone would reach out to Anthony and Scott in particular as they deserve to be recognized for the dedication they show to the customer.

Great service. Always friendly and ready to go the way that extra mile to ensure that I was taken care of. Thank you

Not great communication with my sales person. Asked questions and sometimes didn’t get answers. Not a bad experience just a little disappointed in the lack of communication I received

I should have checked lights B4 appt. $30 taillight bulb WAY 2 HIGH!

Not great. Never going back. Came in to get oil change, ended up getting a state inspection to. Got failed. It’s a brand new truck. Then I end up needing a tire Becuase it’s got a nail in it and they can’t fix it. They tell me to come in next day to get new tire on, I come in get checked in and everything then they come in and inform me that tire truck didn’t come, and for me to come back the next day. I come back the next day luckily they had the tire. But I got no phone call or anything to give me heads up not to come. I drove to dealership 3 days in a row. I live almost in richlands and wasted my gas for nothing.

Basic service was excellent. the issue with my collision detectors was as we already knew the front harness is reversed . However I was charged approx. $120 to diagnose what we already knew ???

My experience with buying my vehicle was a breeze, Robin Knapp was a really big help in the process. Everyone was professional and to the point, helping me find the best rate possible.

Ted and Derrick took care of all my questions and concerns. Never a problem with them only solutions

The staff was prompt, professional and personable as always!

The staff is always friendly and helpful. My family gets all of our cars here because we know were getting our moneys worth and the staff is always great to chat with too

Nice friendly and efficient thank. Yoy

My recent retirement made my financial comfort level shaky. The whole team worked with us to sharpen the deal. Additionally, we traded a vehicle that is still tied to our son-in-law living in Delaware, so this became cumbersome to complete this transaction. I can tell you one thing that is a fact. I have never laughed so much while negotiating purchasing a new car. The team had a great sense of humor and kept my wife and I smiling. I look forward to working with them for maintaining the vehicle.

Steve was awesome. Helped me get ibto a car. As a first time buyer, I recommend Moore Buick and Steve Taylor. This place helped me and i cannot express what that means to me, after everyone else turned me down. Thank you Steve... i appreciate you!!!

The staff is friendly and accommodating. The waiting area is always clean and orderly. They got me in and out promptly. It is always a pleasure doing business with the folks at Moore Buick GMC.

Moore GMC was quick to respond to my service problem, assigned a high quality technician to the problem. The tech was able to troubleshoot the issue and had my vehicle repaired in 45 minutes. Additional staff also went out of the way to make me feel comfortable in the break room while I waited. - R. Scott

Got me in and out in a timely manner.

I My review is double sided because I had really friendly, accommodating service when I purchased my vehicle online 6 months ago. They even delivered it to my house 75 miles away. I never even had to visit the dealership. Everyone that I talked with was very nice. Imagine my disappointment when we came in for our complimentary oil change 6 months later when we didn’t even rate a Good Morning” from anyone we came in contact with inspite of my husband who is always friendly trying to start a conversation . No one told us where to wait, we figured it out ourselves. Maybe it’s just the service department, but where is the service after the sale??? VERY DISAPPOINTED!!

People were polite and attentiveThe service people fixed everything and explained the necessary repairs

Steve was the coolest outgoing and professional man there. I was pleased and dealt with in a timely fashion. I was able to understand all of the procedures and instructions while moving forward. Steve helped me along the whole process and way and took care of any issues or questions I had. Thank you Steve!

I love their service, everyone is nice and very knowledgably. They do great work, car is always clean.

Super friendly staff and fast service

If I could give the service zero stars, I would. I scheduled a service for my GMC Terrain on a Monday later in the day, so I don’t miss too much work. I took it in at 3 pm. Time goes by, and it’s 5 pm without an update. As I walked to the back to inquire about my cars status, the service associate then notions me to see my car. He shows me the finding bags of my cylinders misfiring. I expected that. He states it will be about two hours of work. I agree with it. I tell him I live close. I’m going to eat dinner and come back. He agrees. I come back in an hour and fifty minutes later, and they are closed. It would have been beneficial if I had known the work wasn’t going to be conducted that day, and they close at 6. Otherwise, I would have rescheduled that portion. Not having my car really put me in a tough spot. I had to borrow cars and ask for a ride six times the next day at work.Now, it’s Tuesday. I didn’t get one phone call from him at all to discuss the situation. At 9:33 am, I received an automated text that my car was finished. I could get my car due to me being at work. From the start of Tuesday’s workday till the close of business again, I never received a call. Zero communication besides a text. I got off work and went to the dealership around 5:40 pm. Note the place closes at 6 pm and never receiving any additional communication. I’m wondering if they would have just kept the car again. I’m incredibly dissatisfied with the level of communication that was demonstrated. If my time permits, I would avoid this place and take my business elsewhere. I will say, I did receive $25 off. It doesn’t help the level of frustration when your job requires you to have a car.

Derrick was on point....issues happened beyond his ability to have foreseen or control, and he handled them the way I would have wanted my own staff to. He kept in communication and offered accommodation such as a drop off of the vehicle which was not needed. I would request him in the future as my preferred tech rep. The work was done thorough and to spec.

Ryan was our first point of contact through the internet. Ryan was very accommodating and met all of our needs. Robin was our sales person and was outstanding. He went above and beyond for us! This was our best buying experience EVER in purchasing a new vehicle. Thank you!

Steve is the man to go to! He was so kind to me and helped me in anyway possible. I would buy from him again and will be sending my friends and family to him. Thanks Steve!!

They were very helpful in helping us to get our new vehicle we needed!

Very efficient operation. Upon arrival, mentioned a delivery service was available. When informed of estimated repair time (multiple hours), the service was not offered. Perhaps I should have asked????

I am Active US Marine and moved here in 2014. I purchased a 2016 Sierra preowned from another dealership and have been using Moore ever since. I have only Used D. Black for my Service Front Desk individual. He is professional and always goes above and beyond to take care of me. True example of customer service!

This was my third purchase from this dealership, 2 new vehicles, one used. I went there to look at a truck for my husband, and I was impressed with the knowledge of the sales staff. It was a no pressure process, and I ended up purchasing a truck. When we took care of the financial paperwork, it was easy and painless! I highly recommend this dealership if you are looking for a new or used vehicle!

Mr. Derrick was great, outstanding as always, makesmy service trips good for me, takes care of business very well.

Sales were fine. However, when I had an issue with the trailer braking system under warranty I got the runaround! They strung me out over several visits and kept telling me it was the trailer that was the problem. I didn’t believe them at all, but to rule it out I spent several hundred dollars getting my 2-year old cargo trailer re-wired and replaced a couple things on it. Turns out I was right and the truck was faulty not the trailer. I was told they couldn’t replace anything unless they had a code or got permission from GM. I finally decided to take it to Marine Chevrolet because I was 300 miles away from it being out of warranty at this point, after dealing with Moore for the past few months. Marine Chevrolet got it in and taken care of immediately. They not only took care of the problem, they also took care of the recall issue all by lunchtime the same day. If you want your GM serviced, go to Marine Chevrolet! You will get a much better experience and quality of service and repair!

First time service for New Elevation, awesome customer service and care. Truck finished quickly and even topped off my Def for free! You all rock!

Juan Espinoza was a awesome sales rep to work with . I enjoyed my experience in buying a vehicle from them . From sales to financing and all the way around. Quick turn around on getting me in and out with a new vehicle, quick on getting me a loan and just really enjoyed purchasing from Jacksonville NC GMC

Mr Knapp, our salesman, along with everyone else did a great job!

Always a great experience taking my truck to be serviced. Staff and technicians are always there to resolve any issues on hand. They go above and beyond the expectations.

Mr. Hines was my salesman and he is my main reason for going to Moore. I have trust in him. Great salesman!

Mike and Ryan were an amazing help with our ordering a new 2021 Yukon. Every question or concern I had was answered promptly and I couldn’t ask for a better experience.

Words can’t express how impressed I am with Steve!! Not only did I get the car I love but my brother was able to I as well! If you’re thinking of going some other place for a vehicle.. DON’T! Go see Steve at Moore Buick!

My experience was amazing. Will the sales man listened and was very professional in his manner. When something wasnt working in the vehicle I wanted they fixed it with no charge. Awesome time buying a new vehicle!!😎

They pushed me right through in order to fix my truck even without having an appointment. Very professional and courteous.

The staff are very helpful, they do a Great Job and keep me informed of my visit. They also check my vehicle to insure there is no problems with it. I recommend them to all my family for service, even if they do not own a Buick

As a professional man, (Medical Provider) at a local practice in Jax yet not myself being from Jax, I had been hearing for a few yrs that Moore Buick is by far the best dealership in Jax. Years ago in 2004 I had bought from Moore Buick, but my sales guy retired and I ended up buying my last vehicle from Raleigh after my cars were destroyed in the Tornado of 2011.This time, I made a very bad mistake at first. I went to another local dealership. Stay clear of Marine Chevy, if you want to be treated respectfully, honestly, and not have games, as I absolutely was horrified to endure, and horrified is the correct word.But it gave me the opportunity to really compare the two experiences. I left the Chevy place absoutely insulted by their behaviors, took the night to regroup, and realized, forget the Chevy Car (that has super low warranty coverages anyway), and go check out Buicks. I am SO GLAD I did it! As stressful and exhausting as car buying can be (plus not of any help it was over 100F outside ha!)... I went on over to Moore.What a AWESOME TEAM!! I do mean team! I had the assistance of many people through the process of getting my credit approval and the vehicle (right vehicle) picked out for My needs! They actually went above and beyond!At Moore Buick, they worked with me, addressed ALL my needs. When they realized I really need heated seats all of the back of the seat due to my spinal injury... when we found the right car, they are installing the heat in for FREE! New heated full back seats being added at NO costs! They didnt raise the price and then say its free. No. The price was already the price, then they added in the seats for me!When they heard I drive a lot for work I do in other counties/regions of NC and often conferences out of state...they ADDED another 10K miles of bumper to bumper coverage, at NO additional costs as well!! The 5 yr/60K mile coverage BUMPER TO BUMPER warranty beats a Chevys very questionable 3yr/36K. I did wonder why so low on a brand new vehicle if you trust your product? I Computer Brains in cars means you NEED a good Warranty! And Buick/Pontiacs do that! Moore gave me additional on top! So with that 10K added my higher driving miles will not run my warrenty out so fast!This team of extremely professional, relaxed and friendly people, where absolutely a fresh of breath air from what I had contended with before! I came home with the new vehicle yesterday early evening. I was also given a few interesting rebates. They will be installing the new heated seats by appointment and Ill have a lender for the day while they do so.I simply cant thank this team enough for all they did for me yesterday! They understand that we dont all have the same needs, situations,, etc. and they are not afraid of Work! They worked to help Me as a individual! And they Listen! Many dealerships over all do not really Listen Terry my sales lady listened as did the rest of their team of Professionals!I HIGHLY recommend anyone who is shopping in Jax for a vehicle, go here first! If they have what you want/need, they will do literally what is needed to make you comfortable and feel as a customer should feel! Thank you to the entire Moore Buick Team!!! You all truly have earned your reputation in this town as the best!

Everyone was so friendly and nice. Kept me up to date on the service of my car

We had a light on the dashboard that didnt work, and rims that were peeling on our Acadia and they were repaired and replaced with no problems. Excellent service.

My family and I have trusted the Buick Moore dealership since weve moved to Jacksonville. The people that own, manage, and operate this business have truly put morals and standards on their car selling. Ask for Juan Espinoza. He genuinely cares about customer satisfaction. Its nice knowing that these guys are on our side.

A/C repair started early (7:30 AM) and completed earlier than told. Quality and clean waiting area.

It was a great experience -- Luke actually picked my vehicle up while I was at work and had my tired fixed. I was unable to leave work so this was perfect! I could not be more satisfied.

John the Service Manager is a great guy good staff

I am not sure where to start. I came to this dealership for a code that appeared saying service tracking control back in November 2020. They could not get the code to appear again to find more information on the diagnostic report. They said if it ever happened again to bring the vehicle in and do not shut off the engine, they would quickly get it on the scanner and see what is going on. This code never appeared again until Friday, feb 27th. Remembering what they had said in not shutting the engine off I was able to limp my Acadia to this dealership about one mile away. It was scary as I hit the gas the Acadia did not go but slowly got momentum. As I pulled up to the service door, they opened it and allowed me to drive in! I showed them the alert on the dashboard and that it just happened and true to their word they got it hooked up to the diagnostic computer. This was 2pm on a Friday and there were a lot of others there in the service department. 90 minutes later, Derrick Black, who is one of the best employees at this dealership, there are several actually but he was awesome, came and told me they not only believe they know what was wrong but that they had fixed it! I was all set to go!! I’m astonished that they held true to their word of just bring it in and we will make room for your car but they also could be confident enough to say, you can drive it home!! Customer service positions are hard some days. You win some and you lose some, but the fact you tell someone something and held true to your word, allowed a clean and nice place that was warm while my son and I waited, I can’t tell you how amazing that this experience was because I’ve had experiences with other repair shops and they did not stand by their word. Derrick Black approached my car as I arrived and within the first minute remembered me from almost four months ago. I’ve already been telling people how awesome Buick Moore is but without a doubt I am going to tell even more and without hesitation. Thank you for helping me and my son during a scary time, squeezing us in and repairing it was the icing on top! I knew they would provide us a ride to our home if a repair couldn’t be done immediately. I had confidence in their ability and their care for customers. I am so grateful to have such a good group of employees at a dealership near me. Thank you!

Great customer service always willing to go the extra mile I highly recommend More Buick GMC

Great Service Department! The Service Mgr went above and beyond to get my exhaust repaired. I appreciate that there are still businesses that have people with integrity and excellent customer service. In a world of always trying to make money no matter the cost John actually went to bat for me and for 2 days was on the phone with manufacturer when he felt my exhaust problem should not have happened. I did not know that was even an option and was just wanting it fixed so I am thankful for a business that would do the right thing. Everyone in the Service Dept and the Parts Dept were so friendly and helpful. Moore Buick should be proud to have him and his team representing their business.

I set up service they listened to what my issues were and made that the priority

Steve was very professional and helped me get the best truck, best deal, and ensured I was taken care of

I am very satisfied with my experience at the dealership. Blake Washington and his team did everything that they could do to make me feel comfortable with my purchase.

Everyone I have worked with has been super super friendly. This is my favorite dealership I have had the pleasure working with but my far my favorite service department.

We have been customers of this dealership for more than 50 years. They ALWAYS take care of our service needs!

WONDERFUL. Staff is amazing and has always taken great care of us. Service department keeps us coming back with great customer service and great care of our vehicles.

We are always greeted with kindness and respect and felt like are concerns are being heard.

From appointment creation until the time I left the site everything was excellent and very professional.

Great fast service brittany handled everything for me highly recommend and will continue to have them service my vehicle thank you!

Brittany was super. She got me in for a walk in oil change and rotation. The service timely and efficient

The service team and sales are amazing! Great job!

Made an appointment. Arrived early they gave me a ride home. Received a call later that day that my truck was ready for pickup. They even washed my truck. Thanks!

The wait time is terrible. For an oil change with an appt I was there 2 hours. Was not offered shuttle service.